dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



Bell Sympatico page on DSLReports
Six Month Rating

Reviews:
bullet 1131 reviews (409 good) (479 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by adwanmu See Profile

  • Location: Hoboken,Hudson,NJ
  • Cost: $65 per month
  • Telco party Bell Canada
Good "Reliability"
Bad "only 5Mbps down available "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The service was good for some time, I got one down time for the last 8 months, and two times the download speed was 0.60Mbps.

most of the time the down speed around 2.3M, and the up 0.40

the customer service was great, and I do not wait too much on the line.

If you are a light user and what you do is browsing, go ahead, otherwise go for cable (in Windsor Ontario)


member for 1.2 years, 86 visits, last login: 218 days ago
updated 346 days ago

Comments:






Review by thejames See Profile

  • Location: Whitby,ON
  • Cost: $50 per month
Good "they matched a competitors price + more usage"
Bad "price continued to creep up"
Overall "VERY surprised Bell matched TekSavvy..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Bell Fibe
Had my total Bell bill (sat.TV + DSL 25/10 + 190 GB) reduced to $104 due to some major billing problems. Over the last year and a half the bill crept up to $140.

I seriously looked at going to TekSavvy as the service was cheaper for the same speed and had more usage (300 GB).

I call Bell up today and quite calmly told them I was cancelling my Internet service as TekSavvy was offering the same but cheaper. Also told her I was unhappy about my "bill creep". I literally was calling up to cancel... the price is just ridiculous. The first words out of my mouth were "I'd like to cancel my Bell Internet service." No BS. Just said it in a matter-of-fact manner.

She told me she'd look to see what they could do... came back and said they could offer 25/10 + 350 GB for $44.95 (which is what I would have paid at TekSavvy... $39.99 + $5 for dry loop).... so they matched the price and tacked on an extra 50 GB. I couldn't say no. I told her I was pleasantly surprised they could do that...

To myself I wonder if this is really what it takes? I wasn't going in threatening to cancel... I was going to cancel. They lowered my price... I have no reason to cancel now. The service has always been good for me in Whitby just have problems with Bill Creep.

member for 1 year, 0 visits, last login: 1 year ago
updated 1 year ago

Comments:

steve1818

@bell.ca

bell service

absolute crap for what is being paid, their so called fast is about a snails pace and keeps crashing prices keep going up customer service doesn't care 4 words STAY AWAY FROM BELL

Review by rewket See Profile

  • Location: Longueuil,QC
  • Cost: $50 per month
  • Install: about 1 days
  • Telco party Bell Canada
Good "Perfect for gamers"
Bad "MFING BILLING"
Overall "I just like my pings"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I Don't have much to say, i just want to get rid of that "please review blahblah"
Sympatico is the greatest isp to have in canada since it outpasses videotron by a lot stability wise and ping wise and speedwise etc. Tech support is actualy worse than videotron's but whatever... if you bitch a lot you get what you want AT SOME POINT. pings are in the top 5 of all connections in north america (sub 30's) speeds: 2600/686 even though im 3km away at least from the central(had to bitch forever to get em to let me on it)

---
now close to the central
can get all the new speeds upgrade, very smooth pings, upload WAY better than before (got like
6k/s extra at least)

Only problem is they keep messing up my bills.

-
2013:
FIbe 15/10. Extremely low stable pings. 40ms Indiana, 30ms chicago, 18ms VA/NY, 55ms TX. Unlimited and untill the day i got fibe tv they gave me 25 instead of 15mbps.

Fibe TV is quite meh. Compression is massive so quality is more like a cheap XvID than 720p or 1080p and the menu system is very annoying(it shows ALL the channels you dont pay for and if you want to make a list of the channels you have it gets quite hard).

billing is total crap im going on 6months with extra charges or missing rebates.

update 2014:

Pings in october 2013 went to crap. I get packetloss and bad routing everywhere. I ping 40 to toronto, 40 to NY/VA, 40 to CHI and 80 to TX. My local pings are the same so bell switched to shitty routing outside their network. I dont know if it has anything to do with when i switched to unlimited i started doing 700gb a month.

member for 11.5 years, 1596 visits, last login: a few hours ago
updated 1 year ago

Comments:

raja

@bell.ca

Internet Bill

Be careful with the Bell representative, when you are renewing your internet contract. They offered the lower price to keep the customer & then you will get the higher bill from the next month...they did not accept there mistake & no body listen & you will have to spend 1-2 hrs on the phone & it is useless...they are not ready to provide the telephonic conversation recording

Review by doc67 See Profile

  • Location: Coldwater,ON
  • Cost: $75 per month
  • Telco party Bell Canada
Bad "Poor Internet speeds, Poor Customer Service, Questionable billing practices"
Overall "Avoid at all cost!"

What can I say about Bell. I have been with them for over 20 years and apparently customer loyalty means nothing to them.

I received my latest bill from them that includes: home phone, internet, Cell and TV. When I looked at the bottom line, I noticed that it was $50 more than the previous month. After reviewing the details, each service had increased significantly. So, I called their billing support line and was told that they were all standard increases. After a rant of explitaves on my part, that is still hovering in the space over my house, I was transferred to customer loyalty. After another hour, I was given "Promotional" price drops on everything..... So, in a year they all will go back up to the stupid prices. Good thing is that I have a year to switch everything out of Bell.

One would think that they would treat a long term customer better than this. The new Bell Canada is nothing more than a bunch of douchy con artists playing games to maximise thier revenue. Good luck people, I'm a moving over to Techsavvy, Shaw and Rogers.......

member for 6.9 years, 8 visits, last login: 1 year ago
lodged 1 year ago

Comments:

Review by mligeza7 See Profile

  • Location: Smiths Falls,ON
  • Cost: $95 per month
  • Telco party Bell Canada
Good "Reliable"
Bad "slow to repsond to problems"
Overall "Good Solid service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Considered Cable but I had a service problem with the cable company in my area. Cable company is Cogeco and they are a real Mickey Mouse company.

I've been with Sympatico now for 10 years. Can't say that I have had any real problems with them.

member for 12.8 years, 75 visits, last login: 127 days ago
updated 1.1 years ago

Comments:






Review by Kardinal See Profile

  • Location: N of 49th
  • Cost: $49 per month
  • Install: about 4 days
  • Telco party Bell Canada
Good "Rock solid for over fifteen years (since the 1MM was cutting edge!)"
Bad "tech support can be clueless, continuous price increases"
Overall "price gouging = lost customer"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
I was on the list of people who ordered SHSE before it was available on the market, and it was connected Dec 29th, 1998. I got a Nortel modem which I'm still using, and in over four years I've had a total of 6 interruptions of service for a total of about 9 hours.

When the service was first connected it was DHCP, but converted over to PPPoE in the summer of 1999. The conversion was painless, and for a period of two weeks you could connect using either protocol.

The mail service has had a few hiccups for others, but my access has always worked. I'm still using the Nortel modem I got in 1998 because I can't be bothered going through the hassle of changing the modem (nor do I feel the need to scream at some poor CR just to get another 10kbps in dl speed, unlike some people).

The tech support people are scripted, and sometimes aren't too keen to deviate from the script, but if you are polite to them they will help if they can, or pass you to someone else if the cannot. I've called up several times over the years, and have yet to have anyone be rude to me. I read many reviews where it is stated that the people at support are clueless, but I think that might be more a reflection on the tone the user had with the CR than anything else.

In short: If you want a stable connection with a simple hookup process (no waiting for a tech to show up), then IMHO you can't go wrong with SHSE. The dl caps can be a pain (or a nasty surprise, come bill date), but those are evolving again it seems, so we'll have to wait and see how it ends up. They have only affected me once so far, and that was more of a surprise than an angry shock.

**Update Oct 2003***

I called in August to change platforms once the upgrade was complete. It took four days for my new Speedstream to arrive (complete with four filters). My Nortel (of almost five years) went dark the next day and the Speedstream is was up and running. It gets rather warm and doesn't have feet to stand on it's side, but otherwise all is fine. My connection is maxing out (since I'm only about 700m from my CO) for speed up and down and everything was smooth in the transition.

With the speed upgrade, the painless platform transition and the removal of the throughput caps, I remain a satisfied customer.

****Update Nov 2004*****

I got the speed upgrade during last winter/spring and now have 3008/800 sync that has yet to disconnect on me. Everything is still smooth sailin and the fact that the bill is now bundled with my wireless service and wireline gives me an extra discount overall and great LD pricing too.

In short: I'm coming up on six years with SHSE, I'm still a happy camper.

*****Update Aug 2007*********

I've been at 5056/800 since the upgrade last year (or was it the year before that). I've had a couple of minor problems that I traced to a loose wire in a jack (ie/ not Sympatico's fault) and other than that my service has been rock solid.

*****Update Oct 2010********

I'm now on a 7M sync rate for a 6M IP speed, it's still steady and I'm still perfectly happy with it. Fibe is finally coming here so I might be looking at a higher speed in the future.

*****Update Dec 2013******

Bell Internet is now gone, after 15 years of steady service, as their price increases drove me away. Solid service but continuous increases in monthly cost without any improvements/additions to the service (eg/ increases in usage limits)

member for 14 years, 6622 visits, last login: a few hours ago
updated 1.2 years ago

Comments:

Review by qzcgd See Profile

  • Location: canada
  • Cost: $125 per month
  • Install: about 7 days
Good "Speed of the internet is incredible, TV service is great"
Bad "Customer service and technical support are both horrible"
Overall "Bell Fibe is great if you don't have any problems"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Full disclosure : I am a Bell employee. I work in a retail store and sell the products I am reviewing right now. However this review reflects my personal opinion and not that of Bell or any of its subsidiaries.

The products I have are

* Fibe 50/50

* Unlimited bandwidth

* Basic HD

* A la carte 15

* HD PVR

The price I have indicated is the normal price, with no employee discount, including Quebec taxes)

I have had Bell products for a long time. I used to have old DSL Sympatico "Performance" which was 7mbps (I got an actual 4) and Bell ExpressVu (the satellite service, which never properly worked as the initial installation was done poorly). I point that out because I want to make sure everyone understands my experience with Bell has sometimes been less than enjoyable, but I can't really switch because the employee discount is a pretty big advantage.

I got my service installed about a year and a half ago. Being in a brand new area with FTTH cabling, the installation took a total of 30 minutes. The technician offered a tutorial for the TV which I refused, but he did program the remote to control my TV. During those 18 months, I have only had one complete outage (that I noticed at least), which turned out to be neighbourhood-wide. However my experience with technical support was less than positive.

I called at around 11PM and talked to someone located in Ottawa (surprising, as during the day I always spoke to someone in Tunisia...). I explained that I had absolutely no connection to the internet, that my neighbour, who is also with Bell, didn't have it either. The TV had also stopped working. I had tried to restart the modem, check the b1, everything; but it just wouldn't work. Guy starts looking around at stuff, changing settings but he just can't get it the work. At this point, my cellphone indicates I have been on the phone for about 35 minutes. The technician on the line tells me he can't help me, and that he'll have to transfer me to a level 2 tech. I get put on hold for around 5 minutes and when he comes back I am told that "no level 2 technician is available", and that I'll get a callback the next day. I ask if I can hold for a level 2 technician, but am told that is not possible and I'll get a call back.

The next morning, the internet is fixed but the TV still doesn't work. I don't really watch TV, and it's the summer so hockey hasn't started, so I decide to actually wait for the callback. I waited one week and it simply never came. That sucks. I called back and they fixed the TV in about 5 minutes.

Even though my internet problem was fixed, when I am told I will get a callback, I expect one. My experience is consistent with that of many clients I have tried to help in store.

In short, the services provided by Bell (especially for FTTH customers) are amazing. I have constant above-package speeds, on WiFi. The TV service is great, picture quality is what you'd expect, the features are fine, lots of on-demand stuff. If Bell could simply improve their customer service and technical support, they'd have a complete winner

member for 1.9 years, 33 visits, last login: 1.1 years ago
lodged 1.3 years ago

Comments:
mintaka905

join:2006-11-03
Holland Landing, ON

install

30 min install... right,, ya sure.

W1LL

@bell.ca

Re: install

Why not 30 min ? He said he lives in a new development which has FTTH already. I guess the wiring is already in the house, so 30 minutes to hook up a router and plug a decoder box to a TV sounds about right.
I'm getting my 50/50 in 2 days. No Fibe wiring in my house yet, they said 2-4 hours install.

Review by Mr_Newb See Profile

  • Location: Montreal,QC
  • Cost: $64 per month
  • Install: about 3 days
  • Telco party Bell Canada
Good "Reliable service, consistant speeds"
Bad "Billing nightmares, 2 price increases in less than 6 months, uninformed staff"
Overall "I would pay 25% more to go with anyone but Bell"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
My experience with Bell has been terrible. I was pressured into getting 3 services (Phone, internet, TV) because I wanted TV. While I love the new Fibe TV, being with Bell is not worth having TV. I have had to call every month, for random erroneous charges, wasting an hour or more each time. No one ever apologizes or credits me. My bill has been raised twice now in 5 months, I now pay $10 more than they said I would originally.

member for 12.9 years, 1200 visits, last login: 42 days ago
lodged 1.3 years ago

Comments:

Review by vitesse See Profile

  • Location: Saint-Jean-Sur-Richelieu,QC
  • Cost: $60 per month (12 month contract)
  • Install: about 30 days
  • Telco party Bell Canada
Good "Not to date"
Bad "very bad customer service, Expensive, Cheap equippement"
Overall "Why this company still in operation is beyond me."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·ELECTRONICBOX
·voip.ms
·Videotron
They ordered the service before I started to work for the company.
They send us 2 defective modem so it take 1 month to have a connection.
We had a contract the first year. We wanted to cancel after the first year, but the CSR had made an error. The CSR forgot ton cancel the service for an unknown reason, they admit it, but refused to cancel the "new" automatic contract. We stayed with them 1 more year, we could have gone to the court, but felt this was simpler to stay with them.

The second year we added a router. the router never worked with their "cheap" modem, I say cheap because of low quality of construction. They never understand why we wanted to add a router, nor why the modem wasn't working with it. they refused to give us support because we was using a router. We finally borrowed another dsl modem to find out that the problem was with their modem. They send us 4 modems, but we only received 1, they lost to order for modem replacement, (so it took 3 month to receive a working modem from them.

The modem is speedstream 5200 or 4200 (reconditioned and not always in working state)

We used their low speed dsl service (the line was good ans stable)

The main problem is with their CSR, not speaking French or English, and having for most of it, no knowledge at all in computer technologies (we talk to some CSR that had no idea what was a router, nor what was a pppoe connection and that's pretty basic technology today)

--- updates from another experience ---

Another problem with one of my friends. It was paying for their 6mbps package and was feeling is Internet was slow. He call many time the customer department to see why it was not really fast and they say everything was fine and he was receiving 6mbps service. Last month I took one of my modem to his house because the speedtest was showing only 2mbps. He is only 500meter of the CO. the attenuation in upstream and downstream was 6db / 8db the SNR value was 34 db for downstream and the RCO was 12% occupancy. So we call Bell to tell that. The first CSR was insisting that he was on 6mb profiles and that my modem was "defective" the second one tell me that it was an incompatible model (I have an ST516 v6) and that using another modem then what bell give was illegal. We finally talked to a third one that explain us that it is an up to 6mbps service and that bad electrical apparel inside the house on inside the neighbour house is preventing us from going faster. They all refuse to admit that the line quality taken from the ST516 was good.

He only wait is contract finish to go to a third party DSL provider.

-- Updates from another experience --

One of my friends took Bell internet last year. He call for numerous spped problem and everytime they tell him everything was good and that he was receiving the speed he was paying for.

Eventually someone tell him to do a speed test on www.speedtest.net and testvitesse.videotron.ca with is new "proof" of 120kbps of download and 120kbps of upload he call back and asked why it was so slow...

The CSR told him that all test on internet was inacurate and that it was really receiving the speed he was paying for.

I gone to his house with my st516 modem and took a dmt tool screen shot of his line. He was sync at 160/160 or something like that (doesn't remember the exact number), then he call back Bell with the "new proof" The CSR then told him this was possible that he see this number but that it was unrelated to the "download speed" and advised him it was illegal to do such thing and he could be fine if a Bell technician go home and found he was using an illegal not approved modem.

Enough was enough he decided to call back next day to cancel is service and then go with teksavvy internet. The CSR told him it was not recommended to do that because Teksavvy and any other Independent ISP was illegally using the bell network and he considered that kind of company "pirate" and he could get trouble technicaly and legally if he decided to go that route.

I don't know exactly what he tell him to convince him to stay with bell , but he now have a 2 year contract with them.

-- Updates from another experience --
Just finished porting my home phone to my voip provider. This month will be my last Bell bill. Just waiting BHell to call me As expected Bell screwed my lines... more to come soon

-- Updates from my porting --
They finally call me. They asked why I leaved bell and what can they do to regain me as a customer. Why do they wait their client leave to try make something to please him, I don't know. The CSR argued a lot about my decision. Voip.ms is not good because this is voip and it won't work at all. It's only 1$ because they are thief and pirate the Bell network, so it's easy to only charge 1$ when you have nothing to pay. I may have problem with justice if I continue to use this pirate network... After 10 minutes of this bullshit, he finally say. it's your decision, great if it's ok for you. Hope we will regain you as a customer in the feature, have a good day.

My only regret is that I hadn't recorded the phone call

--- update from my friend experience. ---
He called Bell some years ago because a tree was dangerously close to bell line. 4 years and after numerous call bell never came to cut the tree or move the line and now he begin to lost internet and phone service with heavy wind because the line is now inside the tree. tree grown and surrounded the cable. He call to get the line repair. After 5 tentative someone finally came in a call sunny day and found no problem, so they charge us 100$ because the problem must be inside home.

He called back and they refuse to remove the 100$ as the technician haven't found the problem with the line so it must be inside. After explaining the "tree" problem. they finally agreed to remove the charge and send back a technician. After 3 tentative they finally came, found no problem and he got flagged again with 100$ charge. He was really mad the next time he called and insisted to get someone to rectify the situation before the end of the week. They finally never came, he call back again to say that if no one came today he will finally go to their competitor. He hang up gone to videotron to get info about their voip phone, he finally get a phone from videotron, but found that bell have cancelled his services without prior notice, so he lost internet connection and his phone number. it's now impossible to get back is number and he receive a 200$ charge for two call of service (and the line still inside the tree so other people will still have problem) They simply decided to terminate is service without notice, probably just so he can't port is phone number. He never asked to cancel is service

He said to me he will never go back to bell for any services.

I really don't understand why you can lie so much and still legally be in business.

member for 12.2 years, 2131 visits, last login: a few hours ago
updated 1.3 years ago

Comments:

Review by Bye internet See Profile

  • Location: canada
  • Cost Contract price not specified.
Good "None."
Bad "Unreliable service, well below advertised speeds. High costs, with unexpected additional charges. TERRIBLE Customer Support."
Overall "It was a nightmare which continued for years."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Because I taught piano at home, many years ago Bell told me I must have Business Phone and Internet, which costs a lot! They failed to advice me later, but still many years ago, that the rules had changed, and I'd be OK with just a residential line.

The hardest part was Customer Service. I spoke to operators in India, whom I had difficulty understanding, and who screamed at me, blaming me for the problems I had encountered with Bell's services, and refusing to give me their employee ID. It seems they want to get you to lose your cool; they can then try to say that it's all your fault! Several hung up on me. The worst part was being put on "hold" for 90 minutes, then having your call redirected to yet another department for another 90 minute wait, and after several departments, finally being told "it's your fault", or "Everything is OK, whatever your complaints are", or "We always value feedback from our customers. Please wait while I switch you to somebody else." Despite the nature of any attempted communications, even when I phoned to cancel all services, the conversation ended with, "Thank you for choosing Bell!" (Duh? I thought I just unchose Bell!)

The hardest part was changing my location, within Ontario. It resulted in more than 2 weeks with neither internet nor phone, even though all details of the relocation had been provided months before.

When I tried to discontinue my internet service with Bell, while keeping my web-hosting, then "accidentally" did just the opposite! I have no idea of the cost of their mistake, in lost business for me, during the most active week of new business activities in the year.

Once I was away from Bell, they pestered me with phone calls, about the new internet package and phone line I had ordered, but needed to be confirmed by phone. NO...I WOULD NEVER REQUEST AS MUCH AS A BUSY SIGNAL FROM THEM!

Their web-hosting? I never managed the uploads I tried to make to my website, because their upload speed just couldn't handle it. In addition, the email addresses provided with the web-hosting were full of spam, viruses, worms, trojans, rootkits, etc. Apparently they still lack any effective filtering system.

They SOLD me a special phone number, pretty close to what I would have considered perfect for my purposes! But 4 out of 5 calls are to parties who previous owned the number. Everyone is now trying to order pizza or furnace parts. If it's not business, it's for Mr. Hokenon, who once had this number. The most obnoxious are the calls I receive 2 to 5 times daily from telemarketers. I love the phone number, but if my next phone company can't help me to weed out the unwanted calls, I'd rather go with any phone number.

In my years of complaints, Bell never once checked the lines into my home.

They promised me "compensation" for the unending problems they had caused, but I haven't received one red cent.

I've NEVER been happier to say goodbye to a company!



member for 3.1 years, 0 visits, last login: 225 days ago
updated 1.3 years ago

Comments: