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Modem Home Hub 3000 member for 3.5 years, driveby review (so far) lodged 3.5 years ago
We weren't offered a lot of options, despite Bell's Fiber being on the pole in front of our house. We're currently limited to 10Mbps/0.93Mbps through their DSL/Fibe connection for $99.99/mth, but after discounts we pay about $90 after taxes. The modem seems to get congested, which requires a reboot to fix. It takes 10 to 15 minutes for it to come back up again, compared to the two to three minutes it took for our LTE modem to reconnect. It can take longer for the Bell Pods to connect at times. Bell frontline don't seem to have enough information to give accurate responses. I've been told varying stories about what I can receive, but no definitive answer, no reasons as to why I can't connect to the Fiber line 40 feet away, and a lot of time wasted for techs to never show up. If there were another option in my area that offered even the same speed, I'd switch, but Bell even limits their subsidiary Virgin to 6 Mbps max as an alternative. member for 3.5 years, 16 visits, last login: 3.4 years ago updated 3.5 years ago
Was with third party that ran off Cogeco and had enough of the constant speed fluctuations and or not internet at all, switched to Bell Fiber and couldn't be happier yes very high price but its worth it member for 16.6 years, 296 visits, last login: 2.2 years ago lodged 3.5 years ago
We NEVER see our measly 1mbps upload speeds or 5mbps download. For years and years, we get max 100-250kbps upload which is very very rare and usually only a quick spike to that speed. Our usual upload speed sits around 50-100kbps. That alone makes it absolutely impossible to use the internet. My phone on cellular gets a faster connection just not consistent enough to be worth it over bell. Download speed normally sits around 2-3mbps when running through speed tests(maxes out at 410kbps typically stays in the 300's). That, of course, meaning that peak usage hours are all the time? Even at 3 am the speeds can go so low its unusable. Bell is the only company that services our area. PLEASE WE WANT MORE THAN 5Mbps down and 1 upload. "Sorry customer that's all we can give, we are not giving you any better". Proceed to look elsewhere at other companies, satellite internet included. "oh sorry we advertised in your mailbox we don't actually cover that area of Ontario" WUT THE... When bell contacted us about our crtc complaint we were promised a new router that would improve our connection and speed. Literally the exact same connection, I also find out looking online they sent us the h2000 which the manager claimed was the best of the best. I look up our router online to troubleshoot the piece of crap only to find out they have even newer models of the router(h3000). That means the manager lied to us, not a first from bell of course. Our 2nd crtc complaint 6 months later after no improvement in speeds was a call from the ccts saying they will mention my complaint to the crtc but nothing was going to change. So you are telling me that even though nothing was fixed or helped bell can just walk away from it? That right there is why I wish I was dead a lot of time. The fact that we literally can do absolutely nothing to change our situation in any way. Youtube must be run at 360p-480p it will spin every few seconds if you set it any higher. Twitch is unusable as streams won't even load on low-quality options Downloading files over 3-4 gigabytes? The computer must be left on 24/7 as that will take a full night. Don't bother trying while anyone else is on the internet. Large games 50-100gb? Start the download and hope it finishes in a week or two. INSANE. The bell DSL lines were installed almost 16 years ago(if not 16 now, our house was built 16 years ago) to our house. They have never been upgraded or changed. I wish for regular. usable. Internet. Is that so much to ask?? Also noticed. The unlimited cap costs us an additional 10$. not only is our internet plan not listed on their site but we also HAVE to pay an additional fee because our low plan doesn't include unlimited usage. Attachments: member for 3.6 years, 21 visits, last login: 3.4 years ago updated 3.6 years ago
I have been a Sympatico subscriber since 1999. I have only good things to say about the quality, availability and performance of this service whether on FTTN, FTTN w/bonded pair or, currently on FTTH. Speeds (up/down) are at the top of the spectrum for my profile (...and then some). The up-time would put to shame even a well-configure linux machine. It's that good. June 19th 2020 Bell Fibe 300/300 - unlimited bandwidth (90.00$/month - HH3000) Attachments: member for 16.4 years, 482 visits, last login: 1.3 years ago updated 3.7 years ago
So i currently have had my Bell Service for Over 3 Months now and here is my review. First, the Sales Department was direct and told me exactly what was offered, at first i had ordered Fibe TV, Home Phone and Fibe internet but this review is about the internet. Offer was: $170 Per month for: DSL FTTN Fibe 30 1 Fibe TV Receiver and PVR HD. 1 Home Modem 3000 (I told them that i was not switching unless i got this modem.) Home Phone. But then in my neighborhood, i kept seeing the Bell Trucks do node installations near my house and decided to give them a ring. The next week after activating, i was told i can get fiber for the same exact cost. I asked them and they said they would upgrade me without issue. Technician came, did a fantastic job and i was up and running after 3 hours. Now with the package i was upgraded to Fibe 50 50 Mbps down and 40 Up. Earlier this month i had asked to remove home phone as we did not use it and we never really watched tv, Spoke with a fantastic Salesman and this is what i was given. $85 Per month Plus Tax for: Fiber FTTH Fibe 300 - 300 Mbps Up and Down. ALT Fibe TV Basic Package And we returned/Removed the following: -1 PVR and DVR -1 Home Phone Service. The reason now where i actually had issues with bell is when my package was changed, the gist of the email said: Your service will be disconnected on: May 9th Your New ALT TV and Internet will begin on: May 9Th. I said well that is ok and let's go with it... And this is where my nightmare with technical support begins: I wake up on May 9th, no internet at all in the house, chat with a bell representative and do the usual, Reboot, restart, line test... nada. The representative tells me there's a connection issue and a technician has to be sent. I then explain to the technician that i don't understand why a technician has to be sent knowing that: 1. My fiber line is BRAND NEW. 2. We did not have any rough weather between last night and the next day 3. I've visually done a super quick check of the line (as its visible from my window) and everything looks intact. The rep then reset my B1 code, still nothing. a tech needed to be sent but for that i need to call in. As per my confusion i decided to call in. First rep, same thing, books me a tech repair. I explain to him the same thing i explained but the tech said he really did not know why but he has to sent a tech. As someone who works in the IT field, i kindly asked to speak to a Level 2 to see if there's anything else i can do on my end. The rep hung up. I called back a second time, same story, and again the rep hangs up on me...Uh hello?. This time i called back in french and spoke with a super rude tech who basically treated me like i had no clue what i was talking about. I then explain to the tech that i dont understand what would've happened overnight and mid sentence, cuts me off and hangs up the call. Finally called back a 4th time in English, this time the rep tells me sadly due to COVID, we do not have any Level 2s or Supervisors available currently, i give up and wait for the tech to come the next day. The next day i wake up, hey look my internet works. I call bell to cancel the technician, but the guy tells me not to and still send someone....ok then. The tech calls me before coming and does a line test remotely, sure enough, everything is working perfectly fine. I explained to the tech the entire situation and he told me he apologies for the situation and tells me that Over the phone techs have very limited training? Well then that's a shock. Finally i contacted Customer service and was refunded partially for the problems and that's about it. SO TO SUM THIS ALL UP. Once it works, it's fantastic. The connection works well and things are stable. But when issues arise, techs don't break their heads at all to get things to work. member for 3.8 years, 19 visits, last login: 2.9 years ago updated 3.8 years ago
Recently got FTTH in my older building, North York area. (took about 12 months from when trjtelecom laid the fiber till service was ON) Ordered online the day it was shown as available at my address. 500/500 FTTH + alt tv + crave at 69$ for 1 year. (I was offered 1000/750 for same deal but passed on that) Install took around an hour for an internet only service. being a heavy internet user. its been smooth sailing the last week... no slowdowns even during peak hours. member for 7.9 years, 94 visits, last login: 2.4 years ago updated 3.8 years ago
Advertized 94.95 for 12 months (104.95 after) Chat lady appeared and insisted of doing my order instead of letting me do it alone on the web page, offered me 69.95 for 12 months (79.95 after) not mad she got to me XD Was reminded of tech the day prior and that he was on his way 45min he got to my place by sms (yay no talking to people !) Guy was super chill, great install, lost only 1.5 db between the pole and my ont. Got a HH3000, could not figure out the pppoe passtrough with the port fowarding working (double Nat...) so got the GBIC module out and used my SG-300-20 switch to tag vlan 35 between the GBIC and my ER-Lite, works great ! member for 12.9 years, 1413 visits, last login: 37 days ago updated 3.9 years ago
- I ordered 10mbps download and 1mbps upload for $90 a month unlimited data usage since its the only package available in my area besides wireless connections. - It was quick since it was DSL. - Home Hub 2000 - the speed is bad for 4+ people in 2020 member for 4.1 years, 2 visits, last login: 4 years ago lodged 4.1 years ago
I ordered the 500/500 FTTH package for $64.95/month with a 1-year promotional offer, and got a $50 gift card to The Source after 60-days after the install. The original price for the package I ordered is $99.95/month. The order process was simple, as I work for a Bell dealer store so I had ordered my service through them. The install went smoothly, only taking 2 hours from start to finish compared to the 5 hours my appointment confirmation estimated. The technician arrived shortly after 8am, which was the around start of the arrival period (8am to 5pm). My only full day off within the 30-day install period required to get the gift card was a full week after the order was placed, so that is when I had the service installed. The modem that the technician installed was a refurbished second-generation Home Hub 3000 with an Alcatel-Lucent GPON module. It looked brand-new when he took it out of the box, as the box and modem were shrinkwrapped when it was brought into my house. I had also ordered the internal battery, which will help when our frequently-occurring power outages happen from time-to-time. The technician who installed my FTTH service was very friendly. He was showing me what he was doing at each step of the install so that I was aware of what he would be doing next, in case I needed to assist him with anything. In the end, I've had a 10/10 experience with this Bell service and the install. I would definitely recommend to friends and family who I know are in the FTTH service area. member for 4.5 years, 31 visits, last login: 1.3 years ago lodged 4.3 years ago
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