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Review by Keaters 
UPDATED: 139 days ago
member for 2.3 years, 201 visits, last login: 1 days ago
 Chatham,ON
 $29 per month
 about 120 days
 Bell Canada
 "Download speeds are finally working"
 "it took 4 months to finally get connectivity issues resolved"
 "I guess bitching to Kevin Crull does the trick!"
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Thank you Bell for competing with the competition. To get 6mb DSL with 200GB for $29.80 on no contract ....now you are competing with teksavvy. Now, if you could get rid of the $5.95 network charge, I would be in 7th Heaven.
Followup comments:  
poor u
@videotron.ca
| This is standard. Many get this type of "quality service" You said:
1. it took 4 months to get me to my 5MB profile, that I knew I could get. Now that I have it, everything is going good.
2. Now, I would like to know, why is 2 months of credit only allowed for 4 months of issues and 48 tickets to get my issues resolved??
Is the above worth the decent review you gave them?
Each to their own, but my rating would have reflected what happened and been lower. | |
| | shaw
tna live
join:2009-03-18
Union Bay, BC | Re: This is standard. Many get this type of "quality service" I know what I would do with tickets 96 thru 99 | |
| graniterock
join:2003-03-14
London, ON | Not bad deal I'd like to know how you got that deal. I just cancelled bell and they offerred me a 6 mps connection with a 25 gig cap for 33 bucks. I told them my new ISP is giving me 200GB and they never counter offered. | |
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Review by Justfiona
UPDATED: 141 days ago
member for 6.6 years, 107 visits, last login: 118 days ago
Scarborough,ON
$55 per month (12 month contract)
about 150 days
Bell Canada
"Few outages. Speed as advertised (finally!)"
"Tech support sucks and sales reps cannot be trusted. Only sign a contract if you completely agree with the terms SHOWN!"
"I'd only use it if there were no options."
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I'm leaving Sympatico once my latest contract is up in September. I made the mistake of believing what the rep on the phone was offering me to stay when I tried to cancel last year, and I made the mistake of signing (by clicking the email) the contract they sent, which did not include what I was promised. The rep said they could not alter the contract that is emailed to me - they can only insert notes in the system which I wouldn't see. I ended up paying more than they offered, and receiving a lot less. I did get a monthly $10 credit on my account for the remainder of the term, but that was not enough to make up for what I lost, and not enough to cover the headaches this caused once again. Most importantly, it did not make up for being lied to and having the person I spoke to disbelieve me when I told them what I was promised (I kept very complete notes). Another issue with Sympatico is I had to call at least twice this year to have them fix my bill. They were charging me even more than what was on the contract.
The speed is now very close to what I'm paying for, and the service is now very reliable (very few outages). It's just too bad they lied to me AGAIN.
Followup comments: | Forums » comments on review of Bell Sympatico |
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 Review by jonana
UPDATED: 147 days ago
member for 9.3 years, 241 visits, last login: 144 days ago
Saint-Laurent,QC
$45 per month
about 7 days
"I cannot find one!"
"Tech support are very bad"
"Not super fast but it is OK !"
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Not super fast but it is "OK" for the money !
They have the worst technical support in the world !
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 Review by Ian
UPDATED: 166 days ago
member for 7.4 years, 3373 visits, last login: a few hours ago
Shelburne,ON
$45 per month (12 month contract)
about 10 days
"Reasonable Rural solution (Bell Rural Wireless)"
"Speeds a little slow."
"Not bad."
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Initial problems, but seems to be resolved for now.
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Review by DrAkO
UPDATED: 170 days ago
member for 4 years, 1662 visits, last login: a few hours ago
Laval,QC
$41 per month (12 month contract)
about 7 days
"Très stable, vitesse tel que prévu, pas de plantage"
"Limite de téléchargement ridicule"
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La connexion Internet de Vidéotron est définitivement la plus stable et la plus rapide au Québec, sur son territoire.
Par contre, les limites de téléchargement sont absolument ridicule rendu en 2009...
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Review by olic
UPDATED: 178 days ago
member for 3.3 years, 1343 visits, last login: a few hours ago
Laval,QC
$36 per month (12 month contract)
about 4 days
Bell Canada
"Very stable and fast service, Handsome price."
"Bad tech support for level 1."
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The service for Internet access is excellent, very stable. But, the emails service do not respect standards.
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Review by Peeping_Tom
UPDATED: 198 days ago
member for 5.4 years, 8 visits, last login: 198 days ago
London,ON
Contract price not specified.
Bell Canada
"Consistently fast connection speed with clean, short lines."
"Constant bittorrent throttling!"
"Bell is a packet molester, keep your packets off their networks whenever possible!"
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I never had an issue with Bell before they started throttling me, but it's so aggressive to inspect my encrypted packets. This is a serious invasion of privacy, I have canceled my Bell phone and DSL service due to this disrespect. Use a DSL reseller or switch to fibre or cable, it's worth it.
Followup comments: dr1pht3r
join:2009-05-20
Outremont, QC | How did you find out? I knew "they who must not be named" throttle the P2P connections but I did not know that they also inspect the encrypted packet...I smell a lawsuit here...:)
How did you find out about that? | |
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Review by Zyzomys
Posted: 201 days ago
member for 1.5 years, 191 visits, last login: a few hours ago
Cantley,QC
$46 per month (12 month contract)
about 5 days
Bell Canada
"The Bell Direct Forum fixes problems quickly"
"Too slow a speed for considering what Bell advertises. Pay for 7.1 Mbps and only get 5.0 Mbps. Of course no discount."
"Bewteen UBB and the tiny 60 GB cap, Bye bye Bell Canada"
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The Bell Direct forum is an excellent way to solve problems quickly and efficiently.
Bell advertises 7.1 Mbps down and 1 Mbps up. I can only get 5.0 Mbps down (on a good day), and 640 kbps up. Does not mean I get to pay less.
The 60 GB cap is too small and I am constantly having to watch my bandwidth.
I gave Bell my 30-day notice saying I was leaving at the end of my contract, and going with TekSavvy. Immediately my speed dropped to 4.0 Mbps down, and 640 kbps up. I was able to get this fixed using the Bell Sympatico Direct forum - in fact Bell Sylvain fixed the problem in less than 1-hour.
Bottom line, if Bell cannot provide me with a faster speed, I will go with TekSavvy for an enormous savings plus get much more bandwidth.
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Review by exchange99
UPDATED: 204 days ago
member for 210 days, 2 visits, last login: 204 days ago
Etobicoke,ON
$50 per month
Bell Canada
"customer service is ok. Little or no hold time on the phone"
"not for speed enthusiast, speed not as advertised customer service is not knowledgeable,"
"stay away if you want highspeed"
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Recently switched from Rogers to Bell Canada. I was with rogers on their 10MB service. Rogers for the most part consistently provided me with the full 10MB occasionally going to 11MB. I was promised by Bell that I would get a similar experience. I went on their 10MB service. With bell I was regularly getting 6-7MB. Occasionally I would get 8MB. Bell sent two techs who confirmed that my line was able to get 22MB's and that my line was clean. I tried various sites and news groups and even different computers. All I was getting was 6-7MB. After arguing with tech support they basically said they only go UPTO 10MB. So anything between 7-10MB meets their term of agreements. Don't get me wrong but 6-7MB's is good service.... just not what they advertise. So anybody wanting to go bell's higher services just make sure u subtract 2-3MB's from the max and that's what u will be getting. So if u go with their 16MB service expect 13MB. Atleast for me I found robbers.... ooops.... I mean rogers to be a better ISP for speed enthusiasts.
I have now officially been with bell for over 2 weeks and the service is getting worse. I am now down to about 2Mb service. I have spent over 20hours with tech support and over 5 technician visits. With each call it appears things get worse. I am switching back to rogers!
Followup comments:
same old
@videotron.ca
| do yourself a favour Bell will mail you and call you and tell you how much you are missed and valued.
They will also tell you how they have have changed.
Do yourself a favor. Put yourself on the do not call list.
You don`t need more of Bells bullshit, lies, and money grabbing scams to steal your money. | |
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jimmyf
@bell.ca | Bell I had the same experience. Rogers was giving me a higher speed than advertised, now Bell is providing lower than I signed up for. I am going to switch. | |
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Review by regaudio
Posted: 206 days ago
member for 206 days, 6 visits, last login: 136 days ago
Odessa,ON
$40 per month (12 month contract)
about 10 days
Bell Canada
"reliable rock solid"
"Slow , terrible have to pay for supposed 5 mbps 20G bandwidth but only get 1.2 mbps"
"relaible rock solid but a burn on the speed, no repeater near me"
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I live in the middle of Kingston. They replaced stuff behind the house and then had to run a new whole line about 2 miles for just the net. Speed is capped at 1.5 max due to distance from repeater station. must pay for 20G band width but get it at 1.5 mbps not 5 mbps as it should be. They are supposed to be improving it.
Horrendous arguments till real tech (good guy) took old 1940's stuff off pole and ran a new line etc.
With package with phone and television, still cheaper than cable, (Rogers cogeco) which also is not perfect.
Starting to look into something cheaper but TV is big cost not DSL which is slow but rock solid, very important when making money through Internet live connections.
So DSL is deadly slow but rock solid & I'd rather have that when it comes to financial matters online than any risk on money matters sometimes.
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