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Review by anony_moose 
Posted: 143 days ago
member for 2.4 years, 7 visits, last login: 143 days ago
 North York,ON
 $55 per month
 "There are none to speak of, when I last attempted to fix speed problem, I was chastised by a rep for being late for a phone call"
 "Abysmal customer service, their bandwidth throttling squeeze verything but the least intensive site"
 "If you can find an alternative run to it now..."
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The continued battle with Bell is the bain of my existance. I've tired email, phone calls and web postings. It all gets responded to fairly fast, then the mayhem starts. You have to wait for line testing and then if they feel like it they call you back, usually never.With the online support you can post your dissatisfaction, this usually ends up with multiple phone calls. They test your line and state that it is lacking in clarity, so they downgrade you to fit the capabilities of your line. If you raise the issue that the line had been performing fine at 3 times the speed before, this is dismissed as irrelevant. After they downgrade you, they tell you about a new faster service that is capped, however you can buy additional usage insurance for another $30 that will ensure you don't get billed more than the $30 extra each month. My standard reply is that I would just like to get my moneys worth on my legacy unlimited bandwidth service, this falls on deaf ears as they are paid to promote the new improved version of their service. Unfortunately the only alternative is Rogers and I swore I would never go back to that company. So here I sit tilting at windmills...
Followup comments: | Forums » comments on review of Bell Sympatico |
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Review by cloud8521
UPDATED: 146 days ago
member for 259 days, 9 visits, last login: 140 days ago
Scarborough,ON
$150 per month
 Bell Canada
"fast internet 7mbit (faster could have been bought) 2mbit- 16mbit"
"60GB download limit 2-100gb limits..... getting worse at that!"
"Major rip off"
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well, its pretty simple. Bell Canada was the best internet provider in Canada, many would agree. especially because of it's Unlimited plan! as a online gamer, unlimited is a must! but recently bell has become the nations sin as it brought forth to the table their stupidest move... adding download caps! in fact the caps are made to make it look professional but ultimately is made to make you shovel them your money! many would say that they have tried on a 7mbit line and have not been able to reach 100gb, but imagine on a faster line where more is used at one time, how much you can possibly use in 30 days on a 10mbit line. (that is 1.26mbytes per second). in 30 days (running without stopping at full speed) you get 3.24 TERABYTES that's 32.4 times over the limit! meaning at full speed if you want to hit your limit the max amount of time you can use your internet at full speed is just under a day! it is outrageous! not to mention the fact the internet goes down once and a while. but the limits are unbearable, as with my 7mbps (0.875Mbytes/s) connection i only get 60gb limits. looking at it mathematically we get a max of 2.268 terabytes per month! that's 37.8 folds over the limit! giving us less time with this service then the last i deconstructed. then there is the worst, being the monumental waste of money! the 16mbit! not only is it so fast a limit is unbearable, but they keep the 100 limit, which with 100 we went over like it was nothing! at least we have a $30 limit over-use! otherwise the bills will leave us homeless! at least they tell you everything... but people wont understand... in their commercials they even play on it making the consumer look like a fool!
UPDATE: speeds have changed, 19.95 for 2mbit..... but only a 2 gb download limit!
6mbit for 29.95 ... but only 25 gigabyte limit!
12mbit for 39.95..... but! 50gb limit!... 10mbit had a 100gb...
16.... has only a 75 gb limit.... 49.95.... they are starting to screw the pooch!
Followup comments:  
not tormoorw
@videotron.ca | please be aware of the changes coming in May You said:
"at least we have a $30 limit over-use"
That stops in May. Then there will be no more 30$ limit.
Enjoy. | |
| | cloud8521
join:2009-03-19
Scarborough, ON | Re: please be aware of the changes coming in May you think it stops? it never begun, as over costs from last month roll over to the month after! | |
| 
travisc
join:2001-11-09
Port Perry, ON | Well The numerical ratings are awfully good for such a negative commentary. | |
| cloud8521
join:2009-03-19
Scarborough, ON | 5 the service is not the problem, its the download limits | |
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Review by Keaters
UPDATED: 147 days ago
member for 2.3 years, 206 visits, last login: a few hours ago
Chatham,ON
$29 per month
 about 120 days
Bell Canada
"Download speeds are finally working"
"it took 4 months to finally get connectivity issues resolved"
"I guess bitching to Kevin Crull does the trick!"
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Thank you Bell for competing with the competition. To get 6mb DSL with 200GB for $29.80 on no contract ....now you are competing with teksavvy. Now, if you could get rid of the $5.95 network charge, I would be in 7th Heaven.
Followup comments:
poor u
@videotron.ca
| This is standard. Many get this type of "quality service" You said:
1. it took 4 months to get me to my 5MB profile, that I knew I could get. Now that I have it, everything is going good.
2. Now, I would like to know, why is 2 months of credit only allowed for 4 months of issues and 48 tickets to get my issues resolved??
Is the above worth the decent review you gave them?
Each to their own, but my rating would have reflected what happened and been lower. | |
| | shaw
tna live
join:2009-03-18
Union Bay, BC | Re: This is standard. Many get this type of "quality service" I know what I would do with tickets 96 thru 99 | |
| graniterock
join:2003-03-14
London, ON | Not bad deal I'd like to know how you got that deal. I just cancelled bell and they offerred me a 6 mps connection with a 25 gig cap for 33 bucks. I told them my new ISP is giving me 200GB and they never counter offered. | |
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Review by Justfiona
UPDATED: 148 days ago
member for 6.6 years, 107 visits, last login: 125 days ago
Scarborough,ON
$55 per month (12 month contract)
about 150 days
Bell Canada
"Few outages. Speed as advertised (finally!)"
"Tech support sucks and sales reps cannot be trusted. Only sign a contract if you completely agree with the terms SHOWN!"
"I'd only use it if there were no options."
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I'm leaving Sympatico once my latest contract is up in September. I made the mistake of believing what the rep on the phone was offering me to stay when I tried to cancel last year, and I made the mistake of signing (by clicking the email) the contract they sent, which did not include what I was promised. The rep said they could not alter the contract that is emailed to me - they can only insert notes in the system which I wouldn't see. I ended up paying more than they offered, and receiving a lot less. I did get a monthly $10 credit on my account for the remainder of the term, but that was not enough to make up for what I lost, and not enough to cover the headaches this caused once again. Most importantly, it did not make up for being lied to and having the person I spoke to disbelieve me when I told them what I was promised (I kept very complete notes). Another issue with Sympatico is I had to call at least twice this year to have them fix my bill. They were charging me even more than what was on the contract.
The speed is now very close to what I'm paying for, and the service is now very reliable (very few outages). It's just too bad they lied to me AGAIN.
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 Review by jonana
UPDATED: 154 days ago
member for 9.3 years, 241 visits, last login: 152 days ago
Saint-Laurent,QC
$45 per month
about 7 days
"I cannot find one!"
"Tech support are very bad"
"Not super fast but it is OK !"
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Not super fast but it is "OK" for the money !
They have the worst technical support in the world !
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 Review by Ian
UPDATED: 173 days ago
member for 7.4 years, 3385 visits, last login: a few hours ago
Shelburne,ON
$45 per month (12 month contract)
about 10 days
"Reasonable Rural solution (Bell Rural Wireless)"
"Speeds a little slow."
"Not bad."
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Initial problems, but seems to be resolved for now.
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Review by DrAkO
UPDATED: 178 days ago
member for 4 years, 1672 visits, last login: a few hours ago
Laval,QC
$41 per month (12 month contract)
about 7 days
"Très stable, vitesse tel que prévu, pas de plantage"
"Limite de téléchargement ridicule"
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La connexion Internet de Vidéotron est définitivement la plus stable et la plus rapide au Québec, sur son territoire.
Par contre, les limites de téléchargement sont absolument ridicule rendu en 2009...
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Review by olic
UPDATED: 185 days ago
member for 3.4 years, 1353 visits, last login: a few hours ago
Laval,QC
$36 per month (12 month contract)
about 4 days
Bell Canada
"Very stable and fast service, Handsome price."
"Bad tech support for level 1."
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The service for Internet access is excellent, very stable. But, the emails service do not respect standards.
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Review by Peeping_Tom
UPDATED: 206 days ago
member for 5.4 years, 8 visits, last login: 206 days ago
London,ON
Contract price not specified.
Bell Canada
"Consistently fast connection speed with clean, short lines."
"Constant bittorrent throttling!"
"Bell is a packet molester, keep your packets off their networks whenever possible!"
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I never had an issue with Bell before they started throttling me, but it's so aggressive to inspect my encrypted packets. This is a serious invasion of privacy, I have canceled my Bell phone and DSL service due to this disrespect. Use a DSL reseller or switch to fibre or cable, it's worth it.
Followup comments: dr1pht3r
join:2009-05-20
Outremont, QC | How did you find out? I knew "they who must not be named" throttle the P2P connections but I did not know that they also inspect the encrypted packet...I smell a lawsuit here...:)
How did you find out about that? | |
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Review by Zyzomys
Posted: 208 days ago
member for 1.5 years, 193 visits, last login: 3 days ago
Cantley,QC
$46 per month (12 month contract)
about 5 days
Bell Canada
"The Bell Direct Forum fixes problems quickly"
"Too slow a speed for considering what Bell advertises. Pay for 7.1 Mbps and only get 5.0 Mbps. Of course no discount."
"Bewteen UBB and the tiny 60 GB cap, Bye bye Bell Canada"
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The Bell Direct forum is an excellent way to solve problems quickly and efficiently.
Bell advertises 7.1 Mbps down and 1 Mbps up. I can only get 5.0 Mbps down (on a good day), and 640 kbps up. Does not mean I get to pay less.
The 60 GB cap is too small and I am constantly having to watch my bandwidth.
I gave Bell my 30-day notice saying I was leaving at the end of my contract, and going with TekSavvy. Immediately my speed dropped to 4.0 Mbps down, and 640 kbps up. I was able to get this fixed using the Bell Sympatico Direct forum - in fact Bell Sylvain fixed the problem in less than 1-hour.
Bottom line, if Bell cannot provide me with a faster speed, I will go with TekSavvy for an enormous savings plus get much more bandwidth.
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