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Bell Sympatico page on DSLReports
Six Month Rating

Reviews:
bullet 1128 reviews (409 good) (477 bad)
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Review by Jack_Bauer See Profile

  • Location: Boisbriand,QC
  • Cost: $62 per month
  • Telco party Bell Canada
Good "FTTH = La VITESSE de la lumière, 250 Go Bande Passante!"
Bad "Aucun!"
Overall "Excellent! De loin la meilleure technologie réseau à ce jour!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

Voici mon expérience internet chez Bell du 29 juin 2012 à aujourd’hui!

J'ai Bell Internet Fibe 50/50 donc (50 Mbps down / 50 Mbps up) qui est à 53.95$ (avec le crédit de 30 $ à vie). Et je n’habite pas à Québec!

L’installation c’est très bien déroulé et a pris beaucoup moins de temps que prévu (~ 3 h) malgré le fait que le technicien était tout seul pour passer la fibre optique jusque dans la maison. La fibre optique passe par l’entrée extérieure du panneau électrique. Le travail est très propre, les fils sont agrafés à grandeur sur les plaintes de bas de murs. Le routeur sans fil « N » à bande simple (2.4 GHz) de la compagnie française Sagemcom est de bonne qualité, la force du signal est très bonne, comparable à mon routeur Dlink DIR-655 que j’utilisais avant l’installation.

La fibre optique utilisée à l’intérieur est de très grande qualité. C’est de la fibre optique de la marque Corning (l’inventeur de la fibre optique en 1970). C’est de la fibre optique 100 fois plus flexible que de la fibre optique traditionnelle, le produit s’appelle « ClearCurve SMF ». C’est de la fibre optique (SMF = Single-Mode Optical Fiber) ou Monomode ce qui garantit une très grande vitesse sur de longues distances et c’est parfait pour une connexion FTTH.

Selon le site internet de Corning (»www.corning.com/clearcurve/singl···dex.aspx), cette fibre optique est capable de supporté jusqu’à « 25 trillion bits per second » soit l’équivalent de (25 600 Gbit/s), donc une capacité presque illimitée. Ça prouve hors de tout doute qu’une seule fibre optique a la capacité (en masse) d’offrir les 3 services (Télévision, Internet, Téléphone) sans problème.

La vitesse est vraiment très constante. C’est impressionnant. La latence est extrêmement basse, ça n’a rien à voir avec ce qui se fait sur les autres technologies (câble et ADSL). La fibre optique est de loin la meilleure technologie dans le monde actuellement pour l’internet.

De plus, les ports sont ouverts. J’ai testé et facilement on peut se faire un petit serveur sans problème. La bande passante est très respectable, 250 Go par mois c’est très bien pour le prix!

Finalement, je suis très satisfait du service chez Bell! Le service à la clientèle est rapide et courtois (c’est des Québécois), ils ont des # de téléphones seulement pour Bell Fibe ce qui évite de passer par 50 000 intermédiaires. Je n’ai pas attendu longtemps pour avoir la ligne, presque instantanée. Même affaire sur internet, en clavardage c’est très rapide aussi.

Je vous le recommande pour le prix! C’est tout simplement une offre imbattable!

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member for 2.3 years, 75 visits, last login: 36 days ago
updated 1.9 years ago

Comments:
Seb851
Future Shop Staff

join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC

Quebecois au STC ?

Je pogne juste de indien surtout pour le support technique ....

Jack_Bauer

join:2012-06-30
Boisbriand, QC
Reviews:
·Bell Sympatico

Re: Quebecois au STC ?

Oui oui! Bell a ouvert un centre de service à la clientèle dans la ville de Québec uniquement pour ses services Bell Fibe.

Ainsi, comme chaque service Fibe à son propre # de téléphone dédié pour le SAC/Support, tous les appels sont redirigés là SANS PASSER par le centre de service à la clientèle standard "en Inde"!
luke_gaud

join:2012-10-08
Saint-Redempteur, QC

Re: Quebecois au STC ?

Salut,

Tu dis plus haut que tu as réussi à te créer un petit serveur moi j'ai un Dlink DNS-325 que j'ai connecté sur mon routeur asus rt-n56u qui lui est connecté sur le sagecom j'ai essayé différent dns comme asus.com ou dlinkddns.com et j'arrive toujours sur la page Bell point de connexion du routeur j'entre Admin et aucun mot de passe ne fonctionne. Dois-je installer le serveur sur le sagecom directement?
Quelle sont les paramètres que tu as fait pour que cela fonctionne?

Merci de ton aide.

jsmaster

join:2008-03-16
Montreal, QC

Interdit de faire un serveur sur une connexion résidentie

Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle
Seb851
Future Shop Staff

join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC

Re: Interdit de faire un serveur sur une connexion réside

said by jsmaster:

Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle

C'est pas interdit mais juste limité

Review by skullan3 See Profile

  • Location: canada
  • Cost: $62 per month
  • Telco party Bell Canada
Good "Stable Internet"
Bad "Their screw-up cost me 80 Gigs of Data usage allowance and them a customer."
Overall "If you don't call them, you're fine. Otherwise, you're risking everything."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've had Bell DSL for close to 4 years.

Initially, I was on the 2Mbps service and then upgraded to the 6Mbps when it rolled through.

Stability and reliability wise, it's great.

Here are the problems I have had with them (most serious one last):

- In my opinion over-priced for the amount of data you get. I get a credit on my account, but without it, I would be well over what the competitors are, for far less (including the competition's dry-loop costs).

- Their billing system is annoyingly complex when it comes to understanding the credits.

- I have had the analysts give me their opinions on what the CRTC is going to do to the independent providers in terms of what they will be allowed to offer. This leaves a bad taste for customers.

- They mistakenly removed my 80 gigs (40 x 2 for $10) internet usage insurance, they admit that. But they are unable to offer more than 50 (as now they only offer 25 x 2 for $10). They tried to figure out how I could get back what I had, but their offers were:

a) slower speed package, same amount of data. The cancellation analyst indicated that I shouldn't notice the 16% reduction in download speed (from 6Mbps to 5Mbps).

b) more expensive package with 25 more Gigs..

I had to draw a line in the sand on this. Yes, I could have spent 5 dollars more a month to get 25 more gigs than what I pay now, but when you consider how far behind the monthly data caps they are for the price they offer, principle alone stopped me and I canceled.

member for 10.5 years, 12 visits, last login: 1 year ago
updated 1.9 years ago

Comments:
15444104
Premium
join:2012-06-11

Bravo. Correct move!

These big corporate borgs count on the belief that the customer will always bend over and "take it" because they "need" their broadband service at any cost. If enough folks started cancelling like you the consumer would be in a much better position to get what was fair and reasonable, and actual customer "service", not lip service.

Review by (hidden by request)

  • Location: L4g 7
  • Cost: $140 per month (24 month contract)
  • Telco party Bell Canada
Good "Install an tech support"
Bad "Internet speed so slow it is unusable"
Overall "Bell sold this package as having faster Internet. NOT"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)


I just installed Bell Fibe last week - TV is fine, but the "faster internet" they are promoting is a complete joke. My internet is so slow now I can't even use it. Takes 30-60 seconds to load every page. Impossible to watch Netflix as the movie never loads. If you are looking for faster internet DO NOT get Bell Fibe



(review was emailed from domain me.com)
lodged 1.9 years ago

Comments:






Review by ginternet See Profile

  • Location: Scarborough,ON
  • Cost: $60 per month (12 month contract)
  • Telco party Bell Canada
Good "Speed is... meh."
Bad "Customer service. Service consistency. Billing."
Overall "If you have the money for it, heres to you."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·TekSavvy Cable
Switching to Teksavvy. If im going to get poor service, i'd rather pay less for it.

Tried calling back about a random cancellation fee that was found on my bill,
first rep told me there was nothing I could do about it. Had to talk to the manager to explain
that it was it was an error in their data entry.
Bell just gets me on overage charges and their service is completely inconsistent.
Ive read all over the internet that they throttle their internet speeds, and this is the truth.
Ive never had a moment when a streamed video would have to stop and buffer, youtube, vimeo, etc.

Anyways,
Bell Vibe 12 w/ 80GB AddOn

Let you know how Teksavvy is when i get it. Peace!

member for 2 years, 6 visits, last login: 1.9 years ago
lodged 2 years ago

Comments:

Review by UK_Dave See Profile

  • Location: Powassan,ON
  • Cost: $60 per month (month by month)
  • Telco party Bell Canada
Good "Cancelling was painless."
Bad "Their cheeky little attempts to crush competition."
Overall "Screw you Bell, you won't ever get another direct dime from me."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
So pleased I left.......

To have "No Bell" in my life, has been a wonderful, calming experience....


member for 3.7 years, 182 visits, last login: 1 year ago
updated 2 years ago

Comments:






Review by KC1215 See Profile

  • Location: Mississauga,ON
  • Cost: $63 per month
  • Telco party Bell Canada
Good "Service was good from installation till 9/14"
Bad "Horrible Tech support"
Overall "Great when it was working"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had Bell internet since Oct 2009.

Starting with Max 16/1 but was never able to achieve 16mbps. After many visit from techs I had to downgrade to Max 12/512.

No problems.

Upgraded to Fibe 25/10 Jan 2012 and got 24mbps down and 5mbps up.

On Sept 14 the download speed was erratic. Depending on which servers i test to using Speedtest.net it would show download speeds of 2mbps to 18mbps. Any servers that were outside the GTA would show no greater than 10mbps.

Call Bell and had 3 tech visits and talk to their L3 support 3 times and was finally told on 9/24 that since the line to my apartment was showing the correct speed and the test to the Bell Speedcheck was showing the correct speed there was nothing wrong. I asked if they had check the network further down the line and they said that was not their problem.

Essentially they told me how the rest of the Bell network perform was not their problem since the test center cannot test the different router points

My download are still no better than before. A 650MB file that use to take 7 mins is now taking 30 - 60 mins.

member for 4.9 years, 12 visits, last login: 2 years ago
lodged 2 years ago

Comments:

Review by saeedonweb See Profile

  • Location: Scarborough,ON
  • Cost: $64 per month
Good "Connection is reliable... almost"
Bad "Bandwidth limits and the price"
Overall "Get a better deal from someone else."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have been with Bell DSL Internet for more than a year now. On the upside, they have a reliable network most of the time. On the downside, their price is high and they charge for bandwidth usage. I am looking for other options right now.

member for 2.4 years, 6 visits, last login: 2 years ago
lodged 2.1 years ago

Comments:

Lostcustomer

@bell.ca

25 year client - and NEVER AGAIN

I received and was charged for a "6 year old" modem/router. As soon as it arrived, I called and told them I didn't want it and I wanted to return it. They never sent the return packing info they promised and they charged me for the router. I tried to take it to the Bell store, they wouldn't take it. A technician would not take it. I decided to cancel with Bell. OMG that proved to be even more difficult. You cannot cancel over email, chat or at the Bell store. You have to do it on the phone. After 1 1/2 weeks, I finally got through to a LIVE person. Typical wait times were greater than 30 minutes. Then, they told me they would charge me an extra week, because I didn't give them 30 days notice. So - they are charging one house - 2 different people for the same internet service. Shouldn't that be illegal? Oh wait, it's Bell. They can do whatever they want.






Review by againstwall See Profile

  • Location: Laval,QC
  • Cost: $55 per month
Good "Fast"
Bad "Service, bunch of liars, billing ajustment without client notifacation"
Overall "Don`t go with bell unless you like to pay more for less......."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

OK so when I joined up 9 years ago the cost was 39.95 + modem rental of 2$, speed was 5mb. Billing was all the time wrong every month for the first year so I had to call them every month to adjust the bill. I still got charged a late payment that never got reimbursed, whatever It was unlimited and it was the best.

A few years later I was upgraded to 6mb for free. Costumer service is terrible, you wait for like 1 or 2 hours no joke and you have a chance to disconnect.... great. Last year I was tricked out of my unlimited plan because of promises of a faster connection so like a moron I fell for it. They told me 80gigs a month and a speed of 7mb, I was blatantly lied to as the cap was actually 60 gigs and the speed is not faster, they even told me in 1 year there will be no such thing as unlimited internet from any company.

Year later i just noticed 60 gig cap.

I called yesterday to solve this issue and they told me it was my fault? How is i my fault if the person said it is going to be a 80 gig cap and not a 60 gig cap. Am I going to be reimbursed for all over downloads on behalf of your lies? I also told them to justify the price increase when basically im paying more for less. The person told me that gas prices are rising........ how the hell does gas prices have anything to do with internet? I believe one is for transport and the other is for information. I retold him to explane to me why im paying more for less, he kept going on about gas prices. Why are you so fascinated about gas?

I decided to cancel due to the company not respecting long time customers, lieing to us as if we are a bunch of dumb f&^ks. I don`t think i`ll ever go back unless they reimburse me for all the overcharges that were not my fault, give me back the unlimited internet at 39.95 for all the trouble I had to go through this last year and for the first year I joined up.

Thanks for treating me like a nobody, my business goes elsewhere, you loose all my cash Bell, I doubt you will call back with an actual good offer.

Btw there is still unlimited internet so what do you have to say about that lie?

Aug 25, 2012

So I looked at my bill today and now they expect me to pay about 80$ for this month, that's a lot considering that I'm sure i can get unlimited internet for that price instead of this 60 gig cap. Why are big company's allowed to get away with their scams and lies.

Whatever, If they want to make sure I don`t come back... fine. I bet that modem that they promised I could keep will have to be sent back right, just a guess but im sure of it, bunch of liars.

member for 2.2 years, 2 visits, last login: 2.1 years ago
updated 2.1 years ago

Comments:

Review by fspilot See Profile

  • Location: Scarborough,ON
  • Cost: $63 per month
  • Install: about 6 days
Good "Constant advertised download speeds. Highest upload rates in the area."
Bad "Unable to access line stats with Sagemcom."
Overall "Happy with Bell Internet so far."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Got tired of waiting for Rogers sluggish upload speeds so I took a gamble with Bell. Currently taking advantage of the 6 month half price promo for the Fibe 25/10 service at $32/month with the modem rental waived and a $49 install fee. Ordering was easy. Were able to answer all my questions in a friendly, professional manner. Tried to sell me Fibe TV but declined.

Had some install issues at install time due to wrong line card at the remote. Took a few hours to correct issue. Had some connection issues the first day but was resolved that same day. No connection issues since.

Got the Sagemcom F@st 2864 modem/router, using it just as a modem and using a Netgear as a router instead. Would like to see line stats with the Sagemcom, but not available with it (no big issue). Otherwise happy with the Sagemcom. Using online gaming, FTP and voice chat with no problems.

Although they advertise up to 10Mbps upload, I am getting up to 7Mbps. I am pleased with Bell Internet so far.

member for 12.6 years, 1259 visits, last login: 1.5 years ago
lodged 2.2 years ago

Comments:

Review by Reboot123 See Profile

  • Location: Montreal-Nord,QC
  • Cost: $45 per month (12 month contract)
Good "Fast installation"
Bad "Expensive as far as money/service ratio goes, slow customer service"
Overall "Did not have a good experience..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Hi, I was with Bell from 2000 until 2008, for the first seven years it was more or less decent except for the fact that the download limit was ridiculous, had to always check at how much I was in order not to exceed had to pay a few times around 80-100$ (my normal plan was 45$ month with 5mb but it never went over 3mb) per month for extra GB when had no choice but to download stuff for work. The last year with them was horrible, no internet for 5 whole weeks, kept on calling them and they kept on saying call back in 48 hours, ended up that they had a problem on their end and did not even refund me for the missing weeks. I had enough and was tired, basically had to raise my voice in order to speak with a supervisor or a technician. On the 6th week, I decided to change providers and went with a smaller ISP with whom, unlike Bell, I never had a technical problem, 30$ budget plan with unlimited download and upload, no contracts and no ''catches''.

member for 2.3 years, 72 visits, last login: 171 days ago
updated 2.2 years ago

Comments: