Review by LazMan Location: Welland, ON, Canada Cost Contract price not specified. Install: about 10 days Bell Canada Excellent technical support No issues so far Stable, reliable...

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I moved to an area serviced by Bell Fibe TV and FTTN internet...

Setup install for a few days after I moved; installation was fast, tech was prepared and did a great job, services have been exactly as described, and worked well from the beginning.

adisor19 join:2004-10-11 adisor19 Member 2007-Nov-9 11:51 pm Are you serious ?? With all the caps, with all the throtling and all the pathetic support, you actually think they are GOOD ?? WOW Adi 2007-Nov-9 11:51 pm: · hey mods ·
	LazMan Premium Member join:2003-03-26 Beverly Hills, CA LazMan Premium Member 2007-Nov-10 8:51 pm Re: Are you serious ?? I consider myself a pretty heavy user; and rarely hit 50 gigs/mth. I don't do torrents, so any throttling Bell is doing, doesn't affect me anyways. I had a problem with my speed profile when the account was setup; within an hour of posting in the Sympatico direct forum, I was on the correct profile, and working fine - I consider that pretty damn decent support. Laz 2007-Nov-10 8:51 pm: · hey mods ·
TheGreatRowaH @bell.ca TheGreatRowaH Anon 2007-Nov-10 4:59 pm I'm with Bell, and I love it Aside from the cap, I don't see anything wrong with Bell. Tech support is great, price is right (~32 + tax with a contract) and internet is extremely reliable (NEVER experienced a downage). 2007-Nov-10 4:59 pm: · hey mods ·
Anon90132 @cogentco.com Anon90132 Anon 2017-Dec-4 9:17 am Bell FTTH I have Bell Fibe 300 (with fibre right to my house). The only thing that works great is the speed test, everything else is disappointing or worse. My vpn's are around the 5-10Mbs range (work, not torrents or netflix) and my sip phone to my office is unusable about 25% of the time. I called Bell support about UDP problems but was told only tcp is supported on a residential circuit. They are really arrogant and insulting at Bell support. 2017-Dec-4 9:17 am: · hey mods ·
	LazMan Premium Member join:2003-03-26 Beverly Hills, CA LazMan Premium Member 2018-Jan-9 7:39 am Re: Bell FTTH Can't speak for your experience; but I also use a VPN for work; including a VoIP phone; and never have had an issue... Speed tests through my VPN are in the 30/5 range - totally sufficient for VoIP phone, remote desktop, and my typical email/attachment/file transfer needs. 2018-Jan-9 7:39 am: · hey mods ·
your comment..

Review by jcobban Location: Kanata, ON, Canada Cost: $375 per month (24 month contract) Install: about 5 days Bell Canada TV Service Internet unsatisfactory

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I was the first Bell customer in my neighbourhood to subscribe to Bell Fibe. Understandably the install crew were inexperienced. The TV and phone services were fine, if a bit pricey. The ease of upgrading speed was convenient. On raw speed the Internet service met the specifications. However I found that performance accessing actual web-sites was spotty so I did a number of tests over a period of several weeks and discovered that the performance was bad because my Internet traffic was being sent on a tour of North America and frequently exceeded the 55 hop time-to-live (TTL) in the packets, so that connections kept timing out. I am an extremely experienced Internet user, with over 35 years of experience both in using and administering Internet networks, and before that with local area and telecommunications networks. I could not find anyone in Bell's support staff who could even understand my complaint. "What is a packet?" is a typical response. When I got to top level support Bell's response was "We cannot do anything to resolve this problem." I was also frustrated because Bell insists upon customers using only communications technologies which suspiciously leave the customer with no record of the exchange, which becomes an issue when trying to appeal the refusal to fix a problem to higher management within Bell, or to industry or government agencies.

your comment..

Review by azsune Location: Pickering, ON, Canada Cost: $230 per month No Cap Bell Canada When it worked it was great They lied to me and also disconnected my house by accident Stay away

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I have been a loyal Bell customer for years. I don't remember the exact start but it was back when DSL 7/1 connections were their top speed for Toronto area residential speeds. They have always done a good job up till recently. I've moved from a few houses with no problems and the installation has always been better then other companies.

But problems all started when I decided to take them up on an offer to double my speed for $5 more a month. I would be going from 25/10 to their 50/10 plan. I was assured a technician would not be needed and everything normally goes smoothly. I had been in this house for one year with no issues or down time.

The day came when I would have my new connection installed came home to nothing. Was on the phone only waited about 2 mins for a technician and he said that their is no way a single line would work and a pair bonded connection would need to be installed, so he passed me over to his supervisor who stated that it should be working and can take up to 24 hours...

Called back the next day and they said they could get a technician onsite tomorrow, which they did. But now I have stability problems and my internet connection constantly goes on and off as well as my TV. It worked fine for the first day though then it would be up for 1 or 2 hours then down again. After 2 or 4 techs came one finally gave me a card so he could come back and fix it if it didn't work.

It still didn't work and I finally came on the forums here to get help Bell Matt was excellent and fixed the problem after sending a wire tech. They ended up putting a new line in to the box that my house connects in as my Line 2 was unstable and no other connections were available. I had 58/7 speeds tested which was great.

I had no problems for just over a month. Came home one day and had no internet, no TV or Phone. I called tech support they got someone out here the next day and said my line had been unplugged at the box(My neighbors had a new install the same day it went out). So he plugged it in and said he couldn't give me my old line as it was already being used.

I ended up calling the card given to me by the technician for the manager of installations that sent someone to fix it last time. Ended up saying my line wasnt grounded and I would need a new modem. Which was a short term fix for about 48 hours it was working. From this point on my speed was 34/2 a lot slower then before and I was getting 28/7 on a single line before the upgrade.

I then took a technicians advice and asked to go back to what I had before as he said there is no way to make it stable again. The technician said they changed my package back from 50/10 to 25/10 and they refused to give me my discounted rate that I had before(This is when I first planned to switch after getting others on board in house). But this change was never made to my account and was still the 50/10 plan.

After a few techs came and still no improvement I ended up calling to cancel my services(I should have recorded the call). I called on Oct 6 just before the thanks giving weekend and as assured it would be handled by the following Monday. I did not get a confirmation email and as I have been pretty busy I didn't really check till someone in my house said they were still using it.

I called Bell again to ask why I still had Internet and Phone as I asked for them to be disconnected and they weren't. He replied they have no record of this and I didn't record it. So I have to pay for 2 week of usage that I didn't even use and it was suppose to be disconnected and it wont be disconnected till Friday.

I recorded my last call with Bell after learning a valuable lesson that they cannot be trusted. All of this is over the span of two or three months.

sallypete join:2017-11-03 M2J 2MP sallypete Member 2017-Nov-3 2:11 pm Bell Canada they slowed down my internet after I told them to cancel their service! 2017-Nov-3 2:11 pm: · hey mods ·

your comment..

Review by vitesse Location: Saint-Philippe, QC, Canada Cost: $60 per month (12 month contract) Install: about 30 days Bell Canada Not to date very bad customer service, Expensive, Cheap equippement Why this company still in operation is beyond me.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

They ordered the service before I started to work for the company.
They send us 2 defective modem so it take 1 month to have a connection.
We had a contract the first year. We wanted to cancel after the first year, but the CSR had made an error. The CSR forgot ton cancel the service for an unknown reason, they admit it, but refused to cancel the "new" automatic contract. We stayed with them 1 more year, we could have gone to the court, but felt this was simpler to stay with them.

The second year we added a router. the router never worked with their "cheap" modem, I say cheap because of low quality of construction. They never understand why we wanted to add a router, nor why the modem wasn't working with it. they refused to give us support because we was using a router. We finally borrowed another dsl modem to find out that the problem was with their modem. They send us 4 modems, but we only received 1, they lost to order for modem replacement, (so it took 3 month to receive a working modem from them.

The modem is speedstream 5200 or 4200 (reconditioned and not always in working state)

We used their low speed dsl service (the line was good ans stable)

The main problem is with their CSR, not speaking French or English, and having for most of it, no knowledge at all in computer technologies (we talk to some CSR that had no idea what was a router, nor what was a pppoe connection and that's pretty basic technology today)

--- updates from another experience ---

Another problem with one of my friends. It was paying for their 6mbps package and was feeling is Internet was slow. He call many time the customer department to see why it was not really fast and they say everything was fine and he was receiving 6mbps service. Last month I took one of my modem to his house because the speedtest was showing only 2mbps. He is only 500meter of the CO. the attenuation in upstream and downstream was 6db / 8db the SNR value was 34 db for downstream and the RCO was 12% occupancy. So we call Bell to tell that. The first CSR was insisting that he was on 6mb profiles and that my modem was "defective" the second one tell me that it was an incompatible model (I have an ST516 v6) and that using another modem then what bell give was illegal. We finally talked to a third one that explain us that it is an up to 6mbps service and that bad electrical apparel inside the house on inside the neighbour house is preventing us from going faster. They all refuse to admit that the line quality taken from the ST516 was good.

He only wait is contract finish to go to a third party DSL provider.

-- Updates from another experience --

One of my friends took Bell internet last year. He call for numerous spped problem and everytime they tell him everything was good and that he was receiving the speed he was paying for.

Eventually someone tell him to do a speed test on www.speedtest.net and testvitesse.videotron.ca with is new "proof" of 120kbps of download and 120kbps of upload he call back and asked why it was so slow...

The CSR told him that all test on internet was inacurate and that it was really receiving the speed he was paying for.

I gone to his house with my st516 modem and took a dmt tool screen shot of his line. He was sync at 160/160 or something like that (doesn't remember the exact number), then he call back Bell with the "new proof" The CSR then told him this was possible that he see this number but that it was unrelated to the "download speed" and advised him it was illegal to do such thing and he could be fine if a Bell technician go home and found he was using an illegal not approved modem.

Enough was enough he decided to call back next day to cancel is service and then go with teksavvy internet. The CSR told him it was not recommended to do that because Teksavvy and any other Independent ISP was illegally using the bell network and he considered that kind of company "pirate" and he could get trouble technicaly and legally if he decided to go that route.

I don't know exactly what he tell him to convince him to stay with bell , but he now have a 2 year contract with them.

-- Updates from another experience --
Just finished porting my home phone to my voip provider. This month will be my last Bell bill. Just waiting BHell to call me As expected Bell screwed my lines... more to come soon

-- Updates from my porting --
They finally call me. They asked why I leaved bell and what can they do to regain me as a customer. Why do they wait their client leave to try make something to please him, I don't know. The CSR argued a lot about my decision. Voip.ms is not good because this is voip and it won't work at all. It's only 1$ because they are thief and pirate the Bell network, so it's easy to only charge 1$ when you have nothing to pay. I may have problem with justice if I continue to use this pirate network... After 10 minutes of this bullshit, he finally say. it's your decision, great if it's ok for you. Hope we will regain you as a customer in the feature, have a good day.

My only regret is that I hadn't recorded the phone call

--- update from my friend experience. ---
He called Bell some years ago because a tree was dangerously close to bell line. 4 years and after numerous call bell never came to cut the tree or move the line and now he begin to lost internet and phone service with heavy wind because the line is now inside the tree. tree grown and surrounded the cable. He call to get the line repair. After 5 tentative someone finally came in a call sunny day and found no problem, so they charge us 100$ because the problem must be inside home.

He called back and they refuse to remove the 100$ as the technician haven't found the problem with the line so it must be inside. After explaining the "tree" problem. they finally agreed to remove the charge and send back a technician. After 3 tentative they finally came, found no problem and he got flagged again with 100$ charge. He was really mad the next time he called and insisted to get someone to rectify the situation before the end of the week. They finally never came, he call back again to say that if no one came today he will finally go to their competitor. He hang up gone to videotron to get info about their voip phone, he finally get a phone from videotron, but found that bell have cancelled his services without prior notice, so he lost internet connection and his phone number. it's now impossible to get back is number and he receive a 200$ charge for two call of service (and the line still inside the tree so other people will still have problem) They simply decided to terminate is service without notice, probably just so he can't port is phone number. He never asked to cancel is service

He said to me he will never go back to bell for any services.

I really don't understand why you can lie so much and still legally be in business.

Cooney @dsl.bell.ca Cooney Anon 2008-Apr-23 6:26 am Bell Service NO French or English speaking CSR, I know how you feel. Many times I called in for support but could not understand a word they were saying. I was a CSR for Rogers and to be one we had an intense 7 week course but looks like to be a CSR for Bell all you need to know is how to pick up the phone. I never had any issue repaired from them cause they don't have a clue what there doing there. 2008-Apr-23 6:26 am: · hey mods ·
Agreed @syclik.com Agreed Anon 2011-Oct-6 9:40 am Sympatico is sinking. In the past I was with Bell for over 5 years, paying for high speed internet, my actual speed was consistently only half of what I paid for. They said I was to far away from the distribution point (?), that limit was 8kms!!. Living in the suburbs of a major City and I'm too far away??!! It was was basically "too bad for you" and a complete ripoff for supposedly high speed service. We cancelled and received 5 different phone calls from five different Bell staff and one letter from a vice president asking us to stay with Bell, talk about a misaligned business model! 2011-Oct-6 9:40 am: · hey mods ·
Seb8517 (banned) join:2010-07-12 Seb8517 (banned) Member 2011-Oct-28 7:43 pm f@#+ +@# wow i un clown qwequi du n'importe quoi. 2011-Oct-28 7:43 pm: · hey mods ·
	vitesse join:2002-12-17 Saint-Philippe, QC vitesse Member 2011-Oct-28 7:50 pm Re: f@#+ +@# quelle clown? 2011-Oct-28 7:50 pm: · hey mods ·
your comment..

Review by petermac1 Location: East York, ON, Canada Cost: $180 per month Install: about 60 days No Cap Bell Canada Really good speed where do I start, if you want Fibre in the GTA in home one of the few options

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I wanted to put my Internet and TV on a fiber connection and keep my phone lines on copper. Supposedly that is very difficult for Bell. Took over 2 months to arrange, 6 different techs over 4 visits, my phone lines going down for a couple of days and many many hours on the phone with Bell. I also discovered that Bell will not support your own router connected to a Home Hub 3000 like they did with the previous routers. They will for business services but not residential services.

your comment..

Review by jimb ottawa Location: undisclosed location Cost Contract price not specified. Install: about 5 days No Cap

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

First test run immediately after upgrading internet speed to 100 mb down/10 mb up from 25 mb. Test was 91.5 up, much closer to advertised than my previous Rogers cable installation.

Ordered due to inconsistent performance streaming Netflix 4K selections, and occasional (1 - 2 times /month) service reboots required affecting internet and TV. Will see if the higher speed improves both.

Tech installed a second line to share bandwidth with the first. Advised that fiber to the home will be available sometime in the next year.

your comment..

Review by nickel Location: Mont-Royal, QC, Canada Cost: $80 per month (24 month contract) Install: about 1 days No Cap fast and reliable base plan not a bargain, limited and expensive add-ons (TV, phone) best offer until FTTH unbundling

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Base plan, internet only, FTTH 50/50 unlimited $79.95/m - $10/m 1st year promo .
Pre sales aggressively sells their most expensive packages (door to door, phone calls).
Installed next day. HomeHub 3000 died twice in 24h. Customer service and techs were friendly and replaced the modem the same day.

Their pricing is a bit high, but globally, it's a positive experience.

your comment..

Review by ACKernel Location: Dartmouth, NS, Canada Cost: $172 per month Install: about 1 days Bell Canada Best service and best speeds. Outsourced tech support to Philippines Best service that you can get. Been a customer for 33+ years.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I got the 940/100 Gigabit plan.

I currently run the Home Hub 3000 but am in the process of replacing it for the Edgerouter X SFP.

Tech support is decent at best and you will often speak with someone in the Philippines they do have local tech support reps but they are few and far sadly..

Anon38a4e @vianet.ca Anon38a4e Anon 2017-Jun-14 8:54 am Bell tech support Always take the service in French option. They're based in Canada and are required to be bilingual i believe 2017-Jun-14 8:54 am: · hey mods ·
	ACKernel join:2017-05-25 Dartmouth, NS ACKernel Member 2017-Jun-14 10:03 am Re: Bell tech support Interesting I'll give a try sometime. Thank you. 2017-Jun-14 10:03 am: · hey mods ·
your comment..

Review by Barry Location: Burlington, ON, Canada Cost: $57 per month (24 month contract) Install: about 2 days No Cap Bell Canada Fast, unlimited, and reliable Customer service wait times are hit and miss Robellus

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I ordered Fibe 25/10 in late November and was up and running within 48 hours after the order was placed. Impressive. The price was $64.35 including tax ($64.95 + $10 for unlimited - $18 credit) and the install took about three hours. The technician did an excellent job with the wiring and mounting of equipment as well as making fun of said company. I was worried about the Sagemcom 2864, but have had no issues with it whatsoever and I am very happy with the service. That is until I have to renegotiate after my 24 month contract.

The only complaint I have is the wait times on the phone, but that can be avoided for most issues by using direct support.

Update: April 4th, 2015.

I have upgraded to 50/10 through pair bonding and am now using the Home Hub 2000 which is a huge improvement over its predecessor. It comes to just below $78 with unlimited in a three product bundle. I have no complaints whatsoever with the service and won't be updating my review unless FTTH becomes available.

Update: June 13th, 2017

I have just upgraded to 100/10 and I am now on a remote. Hurray! The install took less than an hour and did not require any equipment changes. While it can be an easy company to loathe, I have found their services superior to any competitor in my region and if you can negotiate a deal it's just icing on the cake.

your comment..

Review by gus71 Location: Alma, QC, Canada Cost: $40 per month (24 month contract) Install: about 3 days Bell Canada speed quality service tech support

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

i choose 25 megabit for 80$

the installation is quick and good

my box is PVConnect (Home Hub 2000)

i just be upgraded by isp at 300 mbit/s

your comment..