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Review by Quiane 
UPDATED: 261 days ago
member for 1.8 years, 321 visits, last login: 8 days ago
 Guelph,ON
 $44 per month
 Bell Canada
 "Misinformation of all levels of employees, throttling"
 "If you are doing any more than surfing, this service is not worth it!"
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***EDIT****
If i could give them 0 on everything i would.
I'm editing this because bell is trying to impose caps on 3rd party DSL services (which i now subscribe to). This is crazy that it's even being considered (i think they submitted today) but this effectively says to third party ISPs that they cannot offer services that are better than bells.
This move by bell is motivating me to remove my cell phone service as well as my sattelite. I would much rather give my money to a half reputable company (rogers) than these theiving, lying bastards.
Get your house in order before you start telling other companies how they can run.
There were employees that told me that "you must have a virus" or that "your OS is impacting your speeds." I'm running ubuntu linux, and neither of these things was the case.
No one would be straight up with me that they were "managing" their internet traffic(throttling) and until i hit 3rd level tech (took many phone calls, each one telling me that it must be my line, my OS, my router, or any number of other things that all turned out to be wrong) no one would confirm or deny the throttling, and i had one tech tell me that he didn't know what bit torrent was.
Overall the staff who were talking to me were either horribly misinformed, and only a few of them cared about the customer experience.
Also...when i pay nearly 50 dollars a month for high speed internet, and i end up getting not even 10% of the 7mg's i'm paying for (i would average 30k down after 4pm), that is just really poor business ethics.
Followup comments:  
Dion Rodrigues
@bell.ca
| This ISP totally sucks - please don't fall for them! Alright. The next time Bell tells me my Linksys WRT54G or Airport Extreme 802.11n Router is causing my connection to drop or disconnect at random, I will tell these guys to cancel my locked in contract immediately.
The number of drops in connection speed, the random disconnects, timeouts, torrent speed drops, etc errors are impossible to be caused by my router, and Bell's tech support is HORRIBLE - some of them know less about this than I do, and dealing with them is always the same long, annoying, pointless process, just to be transferred to a higher up that tells you its either your router or your landline.
I refuse to accept this as service, I will soon hopefully be switching to Rogers.
Please don't make the mistake I did. | |
| | | | | Quiane
join:2008-01-08 | yep dont change to rogers my friend..they do the same....i have just changed to teksavvy.....advertised caps (200gig) no throttling and no plans to start..and you get to keep dsl.
Good luck! | |
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| Forums » comments on review of Bell Sympatico |
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Review by slishnevsky
UPDATED: 262 days ago
member for 3.6 years, 38 visits, last login: 263 days ago
undisclosed location
$50 per month
Bell Canada
 "None"
"slow speed, bad customer service"
"bad"
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Not a good service!
Followup comments:
Mirtrex
@bell.ca
| Re: Somebody piss in your cornflakes? Just to let you know all Bell Sympatico Call Centers are located in Canada, primarily in the Toronto and Montreal Area, and are staffed by Bell Canada employees. The reason why your tech help may sound like they are from India is because East Indians are now the four largest ethnic group in the GTA. As for your statement about out-sourcing to India, it is very similar to what I currently hear from Europeans about the outsourcing of their tech centers to Eastern Europe and Russia, with the same the racist overtones that I see on this forum.
To me the accent is irrelevant but whether they know what they are talking about, can clearly communicate to you, and can solve your problems. So far the people I have dealt have been very polite, helpful and very knowledgeable. I cant say that with other tech vendors.
As for speed I only get 240kbs due to my location which is slightly slower than Rogers, but it is more consistent speed than rogers. | |
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Danny16
@bell.ca
| Re: Somebody piss in your cornflakes? I guess you have no clue where are those reps talking from. Everytime I called bell, they were somewhere in India. Bell sympatico really sucks. They promised me 5Mbps service but I never get even 1Mbps. when they were selling me on the phone, I asked them repeatedly "is it 5Mbps with no download limit?". Every time these shitty liers say yes. And you know with rogers I always got more than 3Mbps. I am thinking to get rid of sympatico after a month.
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AnonName8
@bell.ca
| Stop whining I know it relieves your gut the same way you gotta let it rip when you pull your pants down in the bathroom but please stop the complaining.
Cut B*ll off at the knees and bring your biz to another provider. It's as simple as that.
If you still persist letting B*ll clusterf*ck you, then you deserve it and I fully support B*ll in doing so. | |
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Review by Madwand
Posted: 264 days ago
member for 6.9 years, 1534 visits, last login: a few hours ago
Toronto,ON
$47 per month
 about 3 days
"Always reliable except for throttling and no more unlimited caps"
"not unlimited, and the throttling is absolutely horrible at 26kbs per second - terrible bad bad bad company!"
"find a way around the caps. Others will be cheaper. hopefully they can be as reliable! good Luck!"
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If you don't mind paying through the nose, the service is OK if you don't download over 60 GIGS/month and don't torrent in the evening. Otherwise go elsewhere!
Followup comments: | Forums » comments on review of Bell Sympatico |
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 Review by Martin
UPDATED: 268 days ago
member for 4.5 years, 1528 visits, last login: a few hours ago
Quebec,QC
Contract price not specified.
Bell Canada
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J'ai maintenant le service Internet HV de Vidéotron.
Followup comments: | Forums » comments on review of Bell Sympatico |
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Review by ed_scott0013
UPDATED: 270 days ago
member for 4.2 years, 47 visits, last login: 22 days ago
Ottawa,ON
$45 per month (12 month contract)
about 30 days
"Quick shipping of equipment and easy access to payment/billing information."
"Improper first setup and unwillingness to fix issues (telephone support)."
"I'm glad my contract is finally over."
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Where to begin...
When I first started looking in to getting a DSL service, I (naturally) checked the Bell Sympatico website and was impressed by the information about packages and bundle deals, as well as the ease of use of their online forms (to request service). A couple of minutes later I had signed up for their midrange package ($44.95) which was called "Performance" at the time if I recall correctly.
I said earlier in the sound-bites that they didn't set me up properly. To make a long and frustrating story short:
- They sent TWO modems (one to me and one to my parents' place).
- They created TWO accounts (mine and one in my name "on top" of my parents' name, but it got blocked by my parents' existing account so it was never fully activated).
- They put me on Internet Basic (instead of Internet Performance).
Once I called them to let them know they made a mistake, they promptly canceled the duplicate account and mailed out a return kit for the modem (which arrived rather quickly and was easy to use and send). Then even more fun begins!
They sent me the "final bill" for the duplicate (cancelled) account which had a $3.95 charge on it (I still can't figure out what it was for). I called Bell Sympatico support and asked them to take it off, since I thought I shouldn't have to pay for a mistake that BELL made.
The guy on the other end was a little frustrating to deal with, but in the end, I paid the $3.95 and got "credited" the amount on my proper account.
A month later, I get another "final bill" with the same charge on it. I call the guys again. They said to ignore the letter because it takes some time for the charge to get balanced in the system after I paid. No problem.
A month after that, I get another "final bill". This time, I get the guy to confirm to me that the charge is all balanced out and the cancelled account is clean. I get a confirmation and a "Sorry for the inconvenience, but rest assured that the account is clean. I see the amount paid here."
I must have done this three or four times in total, with every "final bill" that came, and I get the same answer (account is clean, no worries, etc).
A month later, I get a letter saying that my cancelled account has an outstanding balance that hasn't been paid in four months and they will now forward their request to a collection agency.
Now I'm REALLY angry (and a little bit scared). Here I am, having done NOTHING wrong (Bell screwed up the account setup in the first place!) and I'm on the business end of a collection letter!
My parents decided that the best thing would be to take it to a Bell Store and hopefully the people there could give me some insight. The woman in the store was super-helpful (gave me her card with a number written on the back and told me to call them and tell them to call HER if they gave me any trouble).
The number ended up being for the office of Bell accounting offices (I think) and when I told the operator all of all the issues I've gone through, they were like, "Why was this letter sent? I see your account and it's clean! Let me fix that up for you!"
After that day, I had one more "final bill" with a new total owing: $0.00. No collection agency calls, no letters, nothing. All it took was months of frustration and a boatload of phone calls.
Meanwhile when all of this was going on, I had problems connecting with my friend via XBL (Xbox LIVE). No it wasn't a router issue, no it wasn't a firewall or setup issue. I could connect to anyone except other Sympatico users.
After email tag back and forth between me and the Bell Discussion Forum moderator (who was also SUPER helpful) we figured out that something was wrong with the system in my area and that the routes weren't happening correctly.
It sounds like a quick and easy resolution, but I had to fight people telling me to buy into Bell's "Game Package" with access to online games or to call Xbox support (when it was in fact a routing issue).
So, right off the bat when I heard of this routing issue (and with no timeline for a resolution) I decided to try and cancel Sympatico because they were not delivering service at the level I desired. Unfortunately, they wanted charge me $100 for early cancellation and refused to acknowledge that the problem existed. They said stuff like, "It's Xbox LIVE" or "Our system is always working properly, it must just be you."
I ended up giving up on the cancellation, and fortunately for me, the system was fixed within a week or two and I could connect with other Sympatico users again.
After all this, I won't bother going into the throttling issues (it's a given), but do want to give props to John and Daniel (the online chat guys who found out the routing problem) and Claude (the Discussion Forum Admin) for looking after me and that woman in the Bell store (sorry I don't have your name handy) to recommending me to call that number.
Edit: The "from order to live" time is long because I ordered the service well in advance of the activation date. I just like giving people a long lead time.
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Review by Dslam
UPDATED: 270 days ago
member for 2.6 years, 857 visits, last login: 1 days ago
Canada
$35 per month (12 month contract)
about 5 days
"Fast stable speed"
"None"
"Non contract price of Ultra....Can be beat by the competition..."
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Ordered on a Friday and was live on Wednesday. $35 bucks a month contract with sych at 8 Megs down and 640 up is way better than getting bent over by the cable companies. It came with a free router, TVonMyPC and the whole anti-virus/spyware package for free. I haven't had to call tech support once but a few of my friends work there so they look after what I need. I guess I'm one of the lucky ones. I can't wait for the upgrades coming in the fall.
March 1, 2009. A few hickups in the past few weeks and calling tech support was horrible as usual. No DSL light and no help because I use a 3rd party router. I told them I unhooked it (which I didn't) and they continued on until they sent it for testing. The tech showed up as promised and quickly resolved the problem. I'm now paying 47$ per month with no contract so I'm changing ISP's to cable because if I'm paying that much, I can get much more from another provider. The switch will include home telephone, satelite, cell and internet.
Followup comments: blurrybook
join:2007-02-01
Scarborough, ON
| sympatico i have used adsl since their inception in toronto with bell
pent 144 etc compters and up the scale to p4 hard line to wireless they do a good job. the only problems i see is people aka (experts} that have neither the expirience or the education to slam a good and solid service provider.
sorry guys you have fallin on deaf ears
downloads 4300+
uploads 680+
consistant and reliable
back to school and learn c++ | |
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small comment
@videotron.ca | "$35 Bucks a month for Ultra - Can't beat that." Your original comment title showing up as stating:
"$35 Bucks a month for Ultra - Can't beat that."
If this change to 47 and can be beat, then shouldn't the title that is showing also reflect the changes?
Just something I noticed... | |
| Dslam
join:2007-04-04
Canada | Good point Thanks, never noticed it. It has been changed to reflect my loosing interest in Bell and Aliant. | |
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Review by Gabidg11
Posted: 271 days ago
member for 286 days, 5 visits, last login: 14 days ago
Gatineau,QC
Contract price not specified.
"Rien"
"Vitesse instable, déconnexion constant, support technique horrible et une compagnie horrible"
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Ces tellement horrible comme compagnie que j'en parlerais pas.
Followup comments: | Forums » comments on review of Bell Sympatico |
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Review by tayls
UPDATED: 274 days ago
member for 8.8 years, 2699 visits, last login: a few hours ago
Lindsay,ON
$45 per month
about 8 days
Bell Canada
"Fast, reliable."
"throttling...caps"
"Reliable service."
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I have to say that Sympatico has been reliable for me, there has been some down time but for only short periods. The throttling issue sucks though, but the Sympatico help forum set up here is great though, the Bell members there took care of everything when I moved. I was worried about losing my "Unlimited" High speed which I can say I still enjoy.
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Review by otto66
UPDATED: 278 days ago
member for 2 years, 35 visits, last login: 67 days ago
undisclosed location
Contract price not specified.
Bell Canada
"Good reliable service IF … Too many IF’s to mention."
"Do you have a lot of time to waste? Call 310-BELL or 310-SURF."
"Still a BS satisfied customer? Just give Bell some time and they’ll fix that."
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I signed up for BS’s ADSL service in 1998 and since then there was only one instance when the service was down. As far as I know the cause was related to some work that Bell had to do to add additional phone lines and it lasted for one day. Other than that it was up all the time, whenever I needed to connect to the internet, day or night. From day one my connection speed was close to the max. (minus the 15%), right now I am on the 6 MB profile and the last time I checked I got 5166/674 kb/s. I rarely used the tech but whenever I did, it was ok.
I notice some comments/questions whenever someone had a similar experience so I’ll try to address them in advance.
While I am not using any file sharing application I believe that over the years my internet usage was above the average BS user. My first dial up account (2.4k modem) was in 1993 using both win 3.1 and the first release of Slackware and when I switched to the ADSL service I was connected with more than one computer, each of them being either a triple or quadruple boot system running different Windows versions, different Linux distributions and Solaris (that should give everyone a good idea of my internet usage). As far as the DNS problems that BS had in the past, I was not affected since I was running DNS servers on my systems.
My only problem with BS is the fact that they switched my grandfathered unlimited account to the new limited account. After an email to Mr. Kevin Crull and several phone calls to/from his office nothing has changed, BS does not have unlimited accounts anymore.
UPDATE Feb. 2009
I did not plan to update my review so soon but my 2007 review does not reflect the reality anymore. As I mentioned for the first 10 years everything was just fine until the end of 2007 when the “switch customers from unlimited (lie to them if you have to)” plan/policy was put in place. Speed wasn’t a problem, reliability wasn’t a problem, latency wasn’t a problem, Bell’s attitude was. Here’s what happened in 2008:
For months nothing happened until they increased the fee for the phone bundle so I decided to drop the bundle and keep only a few (phone) services that I used to have before the bundle. I called 310-BELL, had a lengthy discussion with the CSR and the bundle was dropped, everything was back to normal. Forgot to mention, I also told the CSR that the call was about my phone services and specifically asked not to make any changes to the ADSL account.
Hours later my speed dropped to half of what it used to be. Well, well, what can it be? I do not know for sure, maybe just a simple coincidence. Here we go again, this time BS, speed problems. 310-SURF … No, I did not install anything; yes I rebooted everything, and so on. Finally I was told that a ticket was opened and second level will look into it. When I asked for a ticket# I was told “you don’t need it”. I found it unusual so I insisted and I was told “we’ll take care of it”. I insisted again and finally got the ticket#. Done for that day, the bundle was cancelled and I was hopping that next day BS will fix the speed.
Next day I noticed that one of the canceled services (part of the bundle) was still up. First I thought that there’s nothing unusual, any business may need 24/48 hours to make/run the changes. But this wasn’t any business, this was Bell, they lied to me before so I thought I’d better call them and double check the bundle cancellation…What cancellation? What changes? We’re sorry … There was a log of my call but no cancellation of the bundle … the short version, nothing has been done.
I asked for a supervisor, I will call him Mr. “5 bucks”. Very professional, he told me that he cancelled the bundle, … but “I have to inform you that there is a $5 cancellation fee”. I wasn’t told anything about the cancellation fee when I accepted the bundle, so no, I am not going to pay. Mr. “5 bucks” finally agreed to “waive” this fee and told me that everything is done (cancellation), … but I want to advise you that there is a $5 “one time” fee to activate the …. Now these are creative people; a service which I activated in the 90’s, which at that time was active and Mr. “5 bucks” wanted to charge me a “one time” activation? It was time to move to the third person. The manager(?) didn’t mention any of the $5 fees and assured me that the change will be done. Later I got a call from Bell (4th, CSR) to confirm some details and next day the change was finally done.
Since I insisted on getting off the Bell medication (drop the new and improved and more expensive bundle) I was prepared to deal with the side effects (BS) so again, just to be on the safe side I called 310-SURF to inquire if anyone has taken a look into my speed problem. Sure we can help, could you press the Start button and go to ….., Please no script for me today, I already had it yesterday, here’s the ticket#. Surprise surprise, ticket did not exist. There was a log of my call but … no ticket, again the short answer is that nothing has been done.
Since there is no ticket could you please press on the Start … (going through the script). So here we go again, No, I didn’t install anything and yes, I rebooted everything … Here’s another ticket# second level will look into your problem. No thanks, been there done that, let’s see what a supervisor has to say. Good news, the supervisor told me that a technician will come to my place next day to …. (even today I do not know why did they send a technician to my place).
Next day, the technician called me and showed up as promised. I showed him a couple of speed tests and he called in for troubleshooting. After a short discussion, whoever was at the other end of the phone told him that “it’s fixed/done”. Wait, wait, let me check and I notice that the speed was consistent to the 5M profile so I asked the technician to ask “the smart guy” to put me at least on the 6M profile (Performance up to 7M). At first, he was reluctant to do it and told me that it will not work (he was on speaker phone) but when I told him that I was on the 6M profile for the last year he agreed to try to put me on the 6M profile . Then I asked him to put me on fastpath but he didn’t want to do it, “your line cannot handle the speed”. Again I told him that it’s been like that for about a year, so finally he made the change. And just to make sure there’s no misunderstanding, all the time that I was on the 6M fastpath profile (direct to CO no stinger) I didn’t experience any problems (disconnections, errors, etc) which would justify the automatic line test to drop my speed.
Let’s see, 10 years without connection problems, always close to the speed limit of the profile on which I was, for an year on a 6M fastpath profile (SNR=15, Atten=30) and now after I was put on a remote, supposedly an upgrade and not a downgrade, the tech (level 2 or above) tells me that I cannot be put on the 6M profile, then that I cannot be on fastpath because my line cannot handle it? In the past I didn’t trust Bell but I always trusted the techs but it seems that they are not immune to the Bell’s BS/virus.
And to close this chapter, I asked the technician if he has checked/done anything before getting to my place and he told me no, I first came to see what is the problem that you are experiencing. I assumed that he was very busy (BS clients have called his cell several times) so I asked him; “Why didn’t they made the changes yesterday when I called, why did they send you, why did they waste your time (and mine)?” His answer was that he did not know why, that someone else has made that decision.
In the following days I called a couple of times, once the port was reset without any change in the upload speed and in the end I was told that everything is just fine (6016/768), another time I was told that there are no logs or any other way of finding out what happened, when and who put me on the remote (the BS/virus is spreading quickly among the techs).
A couple of days ago I checked the 2Wire modem and noticed a change twld.ds_capped_rate = 7616 but the speed was and is the same as on the 6M profile. I do not know what would be the maximum speed limit if I would be connected direct to CO (no remote) but I can tell that the remote didn’t do a thing for me except double the pings and I wouldn’t be surprised if I would get an increase in speed if I wouldn’t be on this remote (only on 7m profile). But then I’m only guessing, capable technical people (level 2 and above) have told me that now that I’m on a remote my line cannot handle the 6M fastpath profile so I stopped thinking about the 8.5M profile.
The only good thing is that for I do not know what reason I got a second discount. I called 2 different times to clarify this issue but they didn’t have an answer. The only thing that they could tell me is that I will have those discounts as long as I do not make any changes to my account.
Speed tests:
- 2007 speed test (direct to CO): SS5200, 6M profile 6016/800 SNR=14 Atten=30, speedtest.net Toronto server (50mi): 5147/672 21ms
-2008 speed test (on remote)– 2Wire, 6M (6016/768) then 7M profile, speedtest.net Toronto server 4314/646 162ms. Tried other servers and the best results were with the speedtest.net Montreal server (~300mi): 5164/670 54ms
The latency used to be around 15ms to the 1,2,3 hop, now is 45ms, so it’s more like tripled not doubled. So, was this (remote) an upgrade or a downgrade? Since I was put on the 7M profile I suppose it was an upgrade as far as Bell is concerned, and that’s the only thing that matters. While in the past (no remote, direct to CO) I was told that I can get very close to 10M now I know that I could get UP TO 10M; translation, same speed as I have now plus “your line cannot handle more” so I can finally say that I joined the BS club.
And here’s the latest BS from BS: their email says: “Even though you have requested an ebill, we will continue to send you a paper bill because your balance is over $500”, and surprise … one of the discounts has disappeared.
While my experience doesn’t even come close to some of the horror stories that I read in this forum it proves that if you were problem free for 3, 5, 10 years the question that you should ask yourself is not if but when you are going to join the group of BS’s dissatisfied customers.
Followup comments: 
mac dude
join:2006-03-18
Toronto, ON | tech support You have great tech support with them? You're one of the lucky ones.
--
I am one hit song away from a million dollars. | |
| grmoro
join:2002-06-13
Niagara Falls, NY
 ·TekSavvy Solutions..
| Tell Bell Sympatico where to go! The only thing I can say about Bell Sympatico is that I never lost any email when their servers when down, ever. This is not something I can say about TekSavvy.
Anyway, Bell Sympatico service stinks, really stinks. From inexperienced support staff (and I have done this for over 24yrs now), to blatant lies from their people, to downright ignorant people, I have never found that they investigated and resolved any incidents I reported to them in well over 3 years of service with them. They were the only game in Toronto years ago and I was ver thankful to getting rid of them.
Run a Web or FTP server from home and every once in a while they would close all ports on their DSLAM. Reboot the modem and it's fine again.
Report spam to them and then find the ports closed again.
Very ignorant considering your barely using 1GB of bandwidth per month on an unlimited cap account.
Their original internet bill used to breakdown the monthly cost of $44.95. $5/mth network card and $10/mth modem rental. Consumers must use their modems. That works out to $69/yr every year for a $15 network card and $138/yr every year for the modem rental of a $25 Siemens Speedstream 5262/5260 modem.
When the were notified of me moving to another ISP they started calling to get me to stay. So I told them exactly what I thought of the crooks and liars.
About mid 2000 their monthly invoices shopped showing the month fee breakdown costs.
But in Quebec consumers can use their own modems with Bell Sympatico for a reduced monthly internet rate.
Talk about dishonest. | |
| 
DJMASACRE
join:2008-05-27
Nepean, ON | ? lol your on a limited account now ?
so now why not switch to an ISP that is
1. cheaper
2. unlimited.
3. no more BS
i think its easy =) | |
| | | | otto66
join:2007-11-16
·Bell Sympatico
| Yes, I’m on a limited account for over a year but my problem isn’t necessary the GB limit, it’s the way Bell switched my grandfathered account.
As far as switching to other ISP I am considering all my options. Got a partial answer from BS and we’ll see if they want to address the speed issue and latency (maybe another modem). Meanwhile I’ll get Rogers for a month or two and then I’ll make a decision.
And a correction to my review. I just tried an old SS5200 modem and I got 9-12ms for the 4 x.bell.ca hops and the same speed 5M as with the 2Wire. So the BS “upgrade” 7M profile+remote+2Wire has not changed my speed but increased the latency 4 times (and not 2 or 3 times as I mentioned above). | |
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 Review by navros
UPDATED: 279 days ago
member for 2 years, 617 visits, last login: a few hours ago
Canada
Contract price not specified.
Bell Canada
"Got a killer monthly price for HS Ultra"
"Throttling, tech support, imposed GB monthly cap on new customers"
"Depends on the deal you get."
| Pre Sales information:
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- High Speed Ultra
- 6mb profile
- Speedstream 5200
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