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Review by mand 
member for 1.6 years, 69 visits, last login: 2 days ago
updated 2 days ago
 Montreal,QC
 $50 per month about 7 days "Very stable, fast, good services" "Price increases regularly"
| Pre Sales information:
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(ratings match consensus)
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2010
I ordered Bell Fibe 10 plan.
Read carefully and be prepared to click few times to get the real price for only one service on Bell's website. That's a bad point.
The plan includes a modem/router/4 port switch that allows wifi B/G and 75 Gb of bandwidth usage that are more than enough for my usage at this time.
I'm happy with the very stable download speed which is 10.5 Mbits (advertised 10 Mbits) but I'm a bit disapointed with the stable upload speed of 0.7 Mbps (1 Mbits advertised). Condition for the speedtests: my everyday network configuration.
I don't like their mail service which is a customized Microsoft Hotmail account. The service isn't bad but I use a mail client to access mail boxes and mail that is spam doesn't show up. It is important to sometimes connect to the webmail to check for false positive spams.
Hotmail doesn't provide IMAP.
2011
Only one time 2 hours of service lost I'm aware of since I'm with bell. Don't now exactly what happened but I restarted the modem and all goes well again. Maybe I could restart the modem earlier to get the Internet back.
The Fibe 10 plan had a total price increase of 3$ this year. That's bad news.
2012
Starting the year there's a new bonus for Bell : 2$ more on the bill for the monthly internet service. This time I called them.
I have now 115 GB bandwidth.
Another bonus for Bell this spring: money savings for each bundled services dropped from 5$ to 4$.
I'm more and more interested to host my little website myself but Bell doesn't allow customers to run servers and they don't provide fixed IPs for residential plans.
I switched to another phone service. Internet download speed fall to 2.3 Mbits one month later. Had to call Bell a friday afternoon for the dry loop. All goes well again monday evening.
Had an issue with lost of service starting end of november. Had to call Bell 3 ou 4 times in 3 weeks and repeat things again. Finally a tech shows up without appointement. The problem was outside.
2013
Price increase on march bill: 3$.
End of march download speed upgraded from 10 to 12 Mbits.
Still good to very good service with Bell Internet.
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Review by toro
member for 7.2 years, 2402 visits, last login: a few hours ago
updated 27 days ago
- North York,ON
- $57 per month
- about 3 days
 Bell Canada- "Great speeds, installation was great"
- "Cost is a bit high"
| Pre Sales information:
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(ratings above consensus)
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I'm on Bell Fibe 25/10 and I've only had the service for about 2 weeks. I ordered it using a Dell Grab and Go voucher which gives the first 3 months of service and free installation.
I asked for an evening appointment (after 5 pm) and there was no problem. The tech who came to do the install was great, very professional (unlike other Bell techs I dealt with in the past), he called in advance to let me know he was on the way and came on time. He had 2 hours allocated for it but finished everything in about an hour (he had to change the demarc box because I had an old rusty one).
The service is good so far and I am happy. I am not a heavy downloader, so I think the bandwidth allowance will be fine. I just wanted a higher upload speed than what's available on the ADSL tiers and cable. The only other option was Teksavvy (which has been my ISP for several years before switching) but because of the dry loop fee and mandatory modem rental fee imposed on the Fibe package, it would have costed me about $20 more per month.
Update, 3 months after the installation:
My 3 months of free service are up and I made some changes to my account, namely switched to a plan a bit cheaper, the 15/10 (same great upload speed which is the most important for me at this time).
Unfortunately I can't say the change went through without any problems but all were fixed in the end.
The first problem was a technical one, they set me up with a profile with 8 Mbps upload so since my line could do better before the change, I called and asked to be tweaked. Initially I was told that's the best the line could do, then when I pushed a little bit they escalated it to the second level who said I would receive a call within 24-48 hours. The tech called me about 7-8 hours later and was totally unprepared, he said initially I was on the Fibe 6 package, I told him "that's not true", he said "call our customer service". Then a few minutes later he called again, said I'm on Fibe 15 and he will change my upload speed to 1 Mbps, because there's no such thing as 10 Mbps. I told him to stop, don't make any change and double check, he went and did it anyways and changed my profile from a VDSL to an ADSL one.
I opened another ticket and about 14 hours later my speed was fixed and works great.
The second issue was with billing, they tried to charge me starting 3 months from the day the service was ordered rather than the day it was installed. I opened another ticket (over their chat) and this got fixed as well.
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Review by HackneyB
member for 89 days, 1 visits, last login: 34 days ago
updated 89 days ago
- Canada
- $110 per month
- Bell Canada
- "Reliable service for the last 10 years"
- "avg. 5-10 phone calls to get any service changes right. Pricing not competitive."
 "Stable service but constant struggle to keep price low and changes done right."
| Pre Sales information:
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Customer since late 90s. Never had stability problems with the service. $110 monthly cost includes two services - Internet and phone.
Pricing not competitive if you're in for the long haul - one deal lasting 12 months does not really count when you revert to fairly high pricing model after that. No such thing as being rewarded for loyalty. I'd have to call every year to reluctantly get offered $5 off for a year.
Customer service and tech support was always polite but impossibly ineffective. Any changes equal days or weeks of follow up calls. Waiting for the billing to reflect changes. Waiting for unforseen scheduling for service changes. Getting told that the team you just spent 40 minutes waiting for, does not do what you need done. In total, every query or service change may translate into several phone calls and add up to hours spent on the phone.
Recent highlight - when unable to confirm some information or task, some Bell reps actually say they will call back and follow up on the promise which is a welcome contrast to most customer service organizations.
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Review by gyp_sy
member for 2.7 years, 65 visits, last login: 94 days ago
updated 94 days ago
- undisclosed location
- $36 per month
- about 7 days
- Bell Canada
- "Rock-solid 25/7 all day."
- "Low caps, as we all know. 125GB on a 25Mbit plan, really?"
- "OK if you get a deal on it, otherwise not worth the $ at the regular price given the caps."
| Pre Sales information:
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(ratings above consensus)
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Update 03/01/2013: I moved back to Mississauga and had it transferred on 28/12/2012. The appointment was made a week in advance and a very friendly and knowledgeable tech showed up, one of the best I've dealt with from Bell. Service was set up in about 4 hours due to wiring issues between the street box and the demarc (contractors ripped the line up a year prior and the new line was not properly connected on the street). A new dry-loop number was assigned as part of the move. I asked that my profile be raised to 25/10 from the default 25/7 (to which it reset as part of the move) and my wish was granted (did I mention how amazing that tech was?); although the strength is not enough for full 10mbit sync, I do get a solid 9mbit. Solid service since, much as expected. Price remains the same. Cap remains unreasonable... come on Bell, even Rogers are beating you on it.. to say nothing of TPIA.
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Update 20/07/2012: I moved to Brampton July 1st and set up a new installation at the new location. Time from order to installation was approximately a week, due to technician availability as well as my own. At install time, I was unhappy to hear Bell would charge a $99 fee to run a fresh line from the demarc to the modem, something Rogers/Tek Cable provide free of charge. I will dispute this when the bill shows up. The package is 25/10 now, the remote is ~2000ft from my residence. If I keep my inside wiring short, my upload is spot-on. The throughput/bandwidth quality is rock-solid so far, no complaints. The modem is another Sagemcom 2864. I received a new 12-month promo, this time at 35.97/month. I was unable to avoid the $50 activation fee (which, along with the $99 above raises my setup fee to a whopping $149!). Cap remains the same at 125GB.
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Update 21/12/2011: they tried to hit me with a $50 one-time modem rental fee. Sneaky sneaky Bell, think I don't check my bill? 15-min phonecall cleared it up, no other billing screwups to report (yet). Service has been mostly solid - a few disconnects, but nothing lasting more than 2-3 minutes.
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It's a Fibe 25 install with 125GB cap. VDSL all day every day.
I've been hooked up with the Sagemcom 2864 modem. The remote I'm on is something like 500m from my home, so signal is nice and strong. Installed the POTS splitter and handled the wiring myself (have a fairly complicated setup), tech was more than glad to let me do it 
It took about 7 days from order to installation, the tech arrived in the scheduled timeslot, things went smooth (both with this and with the previous Fibe 6 install I had). I've heard a TON of horror stories about Bell, but I really can't say anything bad about them so far. There's been no downtime and no issues in about a month.
Wait times for billing and sales were very short basically every time I called (under 10min); the reps were courteous, though not all that knowledgeable.
I *do* wish the Sagemcom gave us linestats.. but of course, the more Bell can keep its customers in the dark, the better =). Just increases the load on callcenters if you ask me, you take away the option of community support (which DSLR is oh-so-fantastic at providing).
I can't rate tech support as I haven't had to deal with them yet. I hope I never do.
Value for money is calculated at the rate I'm currently getting (33.48). There was no installation fee, there are no other fees beside the monthly charge.
Comments:
 | | Like the bait on the end of a fish line I take it you haven't got your first bill yet? Get used to being on the phone for hours a day trying to get your bill adjusted. Count your "man-hours" in those 12 months and how much you make an hour at work. Then figure out your losses. | |
| | Reviews:
 ·Bell Sympatico
 ·TekSavvy Cable
| Re: Like the bait on the end of a fish line I did actually, showed up just as expected (regular phoneline + the 33.48). However like I said, I've heard tons of horror stories, both on here and from close friends, so it's very possible I just got very lucky =P
Luck or not though, for now I ain't complaining. | |
| | | | | Re: Like the bait on the end of a fish line Hi,
I was wondering what modem you get with a Bell Fibe 25 install? Is it the same one used for the Fibe TV? I am considering BELL Fibe 25 Only.
thanks | |
| | | | | | Re: Like the bait on the end of a fish line I just got Fibe 25, and the tech told me they're pretty much only using the sagemcom now. Its actually a pretty decent modem/router combo, the only downside is that it doesn't have line stats. | |
|
Jurjen
join:2010-08-18
Montreal, QC Reviews:
·Acanac
 ·Bell Fibe
| billing & stats Just wait until they start fooling around with bills (like when the traffic counter starts being bogus), then the fun really begins. 
If you want stats, consider buying your own 2Wire modem. It's VDSL too, but just know that it's not compatible with all of Bell's SLAM hardware. It might work, it might not. But for a few bucks, you might find yourself a nice deal on Kijiji. TP-link is supposed to have some decent VDSL modem too, but I didn't read any reviews from Bell-cabled users yet. | |
| | | | Re: billing & stats Do you happen to have the model number for this 2Wire modem? The only stuff I know by them is regular ADSL modems (of the 2701 variety). | |
| | | Jurjen
join:2010-08-18
Montreal, QC | Re: billing & stats I don't know the 2Wires very well, but I thought I read people being hookup with that for their Fibe25, so that's why I figured it must the VDSL.
My apologies if I drew a wrong conclusion. | |
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Review by maats
member for 7.1 years, 13 visits, last login: 108 days ago
updated 115 days ago
- Frankford,ON
- $49 per month
- about 7 days
- Bell Canada
- "Solid connection, Reliable, Short wait time to contact someone"
- "Installation, Tech knowledge, Price, Promises not kept from Sales Reps"
- "Dependable once your up and running"
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I had Bell Fibe 5/1 service. I ordered the service for 2 Aug 12. I was given a 6 hour window for installation. About 1100 hrs I noticed the Bell truck down the street and went to talk to the guy to see when he was coming to install my internet. He said I wasnt on the list and he was the only one working in the area that day. I said I had a fast dial tone on my line and he said you are probably already connected and gave me a 2 Wire modem and said to call Bell and get connected. I called Bell and told them the story and to make a long story short, I was up and running about 6 hours later. I was pissed about being told I had an appointment and the reality was that there never was an appointment. After that the internet worked flawlessly and I was getting 6/1 service.
4 Dec 12. I spoke with a rep online and asked if I qualify for the 15/10 service. He said that I did. I asked if I would get better than the 1 Mb upload I am current getting. He told me that my line would get close to the 10 Mb upload. I asked to be upgraded to the new service. I was on a promotion for 50% off with the other service until end of Jan 13. He told me that it would nullify that promotion and I would pay $49/Month in a Bell bundle. I figures the 10 Mb upload would be worth it. This is the series of events that followed.
5 Dec. Bell requests 6 hour installation window. Bell techs install new Sagecom Modem and leave. Download 10 Mb Upload 800 Kbps down. I call tech support and they said they need to send another tech out to my house. Need a 6 hour appointment window.
7 Dec. Bell sends out a technician and says the best my line will do in 11 / 1. I tell him I was promised by online reps after multiple tests that I would get at least 15/7. He says that its impossible.
8 Dec. A tech said he was working in he local area and ask if I would mind if he looked into my trouble tickets. He switched me from a ADSL to VDSL profile. Resulting in 7/.7 speed. He seemed very knowledgeable and helpful and then after working on it for 3 hours, he stopped all communication. the next day I called tech support to see what was going on. I was told that they couldnt see my modem and didnt know why I was connected. I told them about the speed I was getting and they said they would dispatch a tech the next day and needed another 6 hour window. They asked if I had a POTS splitter installed and I said no. They told me I needed one to get the advertised speeds. So once again I gave a 6 hr window. In the mean time I took the modem and connected it directly to the demarcation point and i got 15/1 service. I left the phone disconnected and only attached the modem to the jack. Solid 15/1 service. I called back tech support and told them I definitely needed the POTS spitter.
10 Dec. A tech showed up and installed the POTS spitter and everything was working. Telephones and Internet. 15/1 service. I called tech support and asked to have my upload speed increased to 10 Mb. They told my the best I could do was 1 Mb upload. I told them I was promised higher speed. They said they couldnt do anything. I had enough of dealing with Bell. I hung up the phone and took a shower. I came back the computer and ran a speedtest and now was getting 1Mg down and .1 Mg Upload. I called tech support and told them my speed has decreased. They said they would have to send another tech the following day with another 6 hr window. I was furious, but what can you do.
11 Dec. I received a phone msg saying the internet was fixed now and everything should be back to normal. I did a speed test and it was 1/.1. I called tech support and told them that I was back on the ADSL profile and that I should be on VDSL and have higher speeds. They told me that I should be on the ADSL profile and that they couldnt do anything about it. I asked them to change the setting to see if it made a difference. They complied and said they made the change. I didnt see the modem reset and asked if they reset it. They didnt understand why it didnt reset. The tech told me the name of my modem. I told them my modem is called something different. Turns out my connection was on the wrong port and they didnt know what port it was on and couldnt make any changes. Seriously, what do you do at this point. Guess what, another tech needs to be dispatched and another 6 hour window. I asked what kind of company calls a customer and leaves a msg saying everything is working and doesnt follow up to ensure the service. Poor communication.
12 Dec. I didnt bother to stay home because I knew that that issue was at the CO. When I got home, the Bell tech called to ensure that it was working. Speed is now a solid 15/1 service. I am so pissed off with this fiasco, I am considering cancelling my subscription and going with someone else. I will provide an update if I remain with this company at a later date.
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Review by waynecbaker
member for 10.6 years, 2479 visits, last login: 1 days ago
updated 121 days ago
- Hamilton,ON
- $50 per month
- about 7 days
- Bell Canada
- "Steady Internet connection"
- "A data transfer cap with overage fees"
- "A good Internet connection"
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Bell Fibe Internet 15/10 accounts have a download speed of up to 15 megabits per second, an upload speed of up to 10 megabits per second and a data transfer allowance, or cap, of 75 gigabytes per month.
The unbundled price is $54 a month, but there is a $4 discount if you are also a subscriber to both local and long distance telephone service from Bell Canada.
My e-mail account was set up with the e-mail address of my choice during the installation process.
The Internet connection offers consistent download speeds and the e-mail service is quite reliable.
Comments:
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 Review by Jack_Bauer
member for 282 days, 53 visits, last login: 13 days ago
updated 144 days ago
- Boisbriand,QC
- $62 per month
- Bell Canada
- "FTTH = La VITESSE de la lumière, 250 Go Bande Passante!"
- "Aucun!"
- "Excellent! De loin la meilleure technologie réseau à ce jour!"
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Voici mon expérience internet chez Bell du 29 juin 2012 à aujourd’hui!
J'ai Bell Internet Fibe 50/50 donc (50 Mbps down / 50 Mbps up) qui est à 53.95$ (avec le crédit de 30 $ à vie). Et je n’habite pas à Québec!
L’installation c’est très bien déroulé et a pris beaucoup moins de temps que prévu (~ 3 h) malgré le fait que le technicien était tout seul pour passer la fibre optique jusque dans la maison. La fibre optique passe par l’entrée extérieure du panneau électrique. Le travail est très propre, les fils sont agrafés à grandeur sur les plaintes de bas de murs. Le routeur sans fil « N » à bande simple (2.4 GHz) de la compagnie française Sagemcom est de bonne qualité, la force du signal est très bonne, comparable à mon routeur Dlink DIR-655 que j’utilisais avant l’installation.
La fibre optique utilisée à l’intérieur est de très grande qualité. C’est de la fibre optique de la marque Corning (l’inventeur de la fibre optique en 1970). C’est de la fibre optique 100 fois plus flexible que de la fibre optique traditionnelle, le produit s’appelle « ClearCurve SMF ». C’est de la fibre optique (SMF = Single-Mode Optical Fiber) ou Monomode ce qui garantit une très grande vitesse sur de longues distances et c’est parfait pour une connexion FTTH.
Selon le site internet de Corning (»www.corning.com/clearcurve/singl···dex.aspx), cette fibre optique est capable de supporté jusqu’à « 25 trillion bits per second » soit l’équivalent de (25 600 Gbit/s), donc une capacité presque illimitée. Ça prouve hors de tout doute qu’une seule fibre optique a la capacité (en masse) d’offrir les 3 services (Télévision, Internet, Téléphone) sans problème.
La vitesse est vraiment très constante. C’est impressionnant. La latence est extrêmement basse, ça n’a rien à voir avec ce qui se fait sur les autres technologies (câble et ADSL). La fibre optique est de loin la meilleure technologie dans le monde actuellement pour l’internet.
De plus, les ports sont ouverts. J’ai testé et facilement on peut se faire un petit serveur sans problème. La bande passante est très respectable, 250 Go par mois c’est très bien pour le prix!
Finalement, je suis très satisfait du service chez Bell! Le service à la clientèle est rapide et courtois (c’est des Québécois), ils ont des # de téléphones seulement pour Bell Fibe ce qui évite de passer par 50 000 intermédiaires. Je n’ai pas attendu longtemps pour avoir la ligne, presque instantanée. Même affaire sur internet, en clavardage c’est très rapide aussi.
Je vous le recommande pour le prix! C’est tout simplement une offre imbattable!
Attachments:
Comments:
Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | Quebecois au STC ? Je pogne juste de indien surtout pour le support technique .... | |
| | | | | | | Re: Quebecois au STC ? Salut,
Tu dis plus haut que tu as réussi à te créer un petit serveur moi j'ai un Dlink DNS-325 que j'ai connecté sur mon routeur asus rt-n56u qui lui est connecté sur le sagecom j'ai essayé différent dns comme asus.com ou dlinkddns.com et j'arrive toujours sur la page Bell point de connexion du routeur j'entre Admin et aucun mot de passe ne fonctionne. Dois-je installer le serveur sur le sagecom directement?
Quelle sont les paramètres que tu as fait pour que cela fonctionne?
Merci de ton aide. | |
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| | Interdit de faire un serveur sur une connexion résidentie Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle | |
| | Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | Re: Interdit de faire un serveur sur une connexion réside said by jsmaster:Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle
C'est pas interdit mais juste limité | |
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Review by KC1215
member for 3.4 years, 12 visits, last login: 186 days ago
lodged 194 days ago
- Mississauga,ON
- $63 per month
- Bell Canada
- "Service was good from installation till 9/14"
- "Horrible Tech support"
- "Great when it was working"
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I had Bell internet since Oct 2009.
Starting with Max 16/1 but was never able to achieve 16mbps. After many visit from techs I had to downgrade to Max 12/512.
No problems.
Upgraded to Fibe 25/10 Jan 2012 and got 24mbps down and 5mbps up.
On Sept 14 the download speed was erratic. Depending on which servers i test to using Speedtest.net it would show download speeds of 2mbps to 18mbps. Any servers that were outside the GTA would show no greater than 10mbps.
Call Bell and had 3 tech visits and talk to their L3 support 3 times and was finally told on 9/24 that since the line to my apartment was showing the correct speed and the test to the Bell Speedcheck was showing the correct speed there was nothing wrong. I asked if they had check the network further down the line and they said that was not their problem.
Essentially they told me how the rest of the Bell network perform was not their problem since the test center cannot test the different router points
My download are still no better than before. A 650MB file that use to take 7 mins is now taking 30 - 60 mins.
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Review by (hidden by request)
(review was emailed from domain mail.mcgill.ca)
lodged 325 days ago
- H2X1V
- $53 per month
- "Only half-useless"
- "Terrible internet, terrible support, decent price"
- "I would not recommend Bell Home Internet to anyone."
| Pre Sales information:
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Location: Montreal
Purchased Plan: Fibe 15/10 - $52 ($43 for the first 6 months)
Started out a little disappointed when they said they couldn't reactivate the modem (perfect condition) that we had and that a technician would have to come two days later ($40-$50 activation fee too). Technician was scheduled for 8am-12pm and showed up at 1:30pm for an hour (prepare to be home ALL DAY). Technician setup the internet but we were only getting 2mbps download (instead of 15) and 0.5mbps upload (instead of 10) - he said this would change.
Internet goes down that same first day – I call technical support and she claims a "LAN card" isn't installed at the office and I need to wait until midnight. This would have been fine if she didn't tell me that "there is no way the internet was working before. If there was a LAN card it would still be working". This is the beginning of my understanding that they actually have no understanding. She said it would be fixed at midnight and sure enough it was… with only 2mbps/0.5mbps again.
Internet stops the next day so I call and explain both that it isn't working and that we're not getting the right speeds. I get a whole lot of useless information and finally it is escalated to level 2. At least this guy seems competent and offers to call me back after he's done working instead of making we wait on hold for another hour. He calls back and says that "a whole lot of software had to be installed on the line" and I would get another call in a few hours. I don't receive a call so I phone them around 6 hours later. Still no update but "someone will phone."
Next morning, woken up by a guy that must receive the worst customer service ranking I could give. He says that everything has been OK at the office (so everyone before him must have been making stuff up) and that another technician must be sent. He asks if a four hour window in the evening is OK so I ask if the technician will be on time or will it be another 6.5 hour waiting session. He replies that there is no way to be sure because some jobs take longer than expected (wise man). I ask if they could kindly call me 30 minutes before they come so I can be home, but that isn't possible (how could I have guessed). I tell him this isn't acceptable and he asks me "then what else can I do?" So I was transferred to billing so I could cancel the order.
Finally, the first genuinely caring (or at least sold it well) customer support agent in the "Loyalty Department". He however did not make any offers to keep me on board but was very nice about cancelling and mailing the box that I need to send the modem in. I was given a full refund because I was within the 10-day buyers' remorse period.
I am from BC and have never seen as bad service from any company. I would suggest going with a competitor, but I have heard Videotron is even worse. I know the chances of this happening are slim, but at least in those rare instances the company should make an offer to ease the pain of a 3-day setup (probably close to 15 hours of my time wasted).
I would not recommend Bell Home Internet to anyone.
- Andrew
Comments:
| | You were one of the lucky ones Most stories end up much worst than yours. This is Ontario so you better make sure you have a receipt from the post office when you ship the modem. Don't lose that receipt for at least 2 years. | |
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 Review by Rifleman
member for 9.1 years, 4458 visits, last login: a few hours ago
updated 1.1 years ago
- p1a
- $70 per month
- about 1 days
- "This Turbo Stick gets me online anywhere a phone signal is."
- "Big bucks for a max of 5gigs up and down combined"
- "works good for my needs as I travel."
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I bought the turbostick to get service in my RV. Had to reinstall XP to get the drivers to work. It works fine and quite fast.
The stick cost 129 bucks with open contract. Sign for 2 years it is free.
30 bucks gets you 500MB then 5 to 3gB is 50 then 3 to 5 is 70. Over that is 5 cents a MB.
I am hooked up to cable and the turbostick will be cancelled tomorrow. It works fine but a "heavy" user like myself it is far too expensive.
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Re: You couldn't afford to run a server with Bell anyway
Re: email
