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Review by techcafe 
UPDATED: 2.2 years ago
member for 2.2 years, 8 visits, last login: 335 days ago
 Halifax,NS
 Contract price not specified.
 "nothing is good about aliant"
 "everything"
 "aliant products & service suck"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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NBTel/Aliant is awful.
i am in halifax, ns and subscribed to Aliant's so-called 'Ultra High-Speed'
DSL service, but the absolute maximum speeds that i am able to get are
2.9Mbps and 0.3Mbps, downstream and upstream, respectively... and that's
under absolutely IDEAL conditions. oh, and did i mention the dropped
connections and DNS timeouts that constantly occur with Aliant's broadband
service?
i've e-mailed Aliant support and customer service on several occasions about
the slow speeds, etc... they simply don't care and have not gotten back to
me.
based on aliant's high cost of service, unreliable & slooow broadband and
poor customer service, i will be cancelling my aliant account in the near
future and switching to eastlink instead.
i definitely do NOT recommend Aliant to anyone for anything
sincerely / francis
Followup comments:  
support 6556
@aliant.net
| Aliant High Speed just because it says 5.0MBPS does not mean that it is going to always be that sped.. a lot of things depend on that. Line Conditions, Distance from the CO ect.. the further from the CO you are the less the speed is going to be personally i usually get between 4.0 to 5.0 but the CO is just up the street i am on.. maybe try calling Tech Support at 1-800-773-2121 and they may be able to help you, but i doubt it cause you are in the range for Ultra... Hope it helps | |
|
zer
@aliant.net
| Aliant is as reliable as a k-car Aliant offers absolutely pitiful service, coupled with exceptional marketing. They can of course pay marketing droids to troll sites like dslreports to make it seem like they care, when they should be spending that money fixing their horribly unreliable service.
In my opinion internet on phone lines is just a match made in hell. They may have eventually reached fairly reasonable speeds, but you must be in exactly the right location, with exactly the right modem, streaming exactly the right test file from their server at exactly the right phase of the moon for it to actually work at all. The next day it will either be working at a tenth of the speed, or not at all. After a couple of calls to tech support you will regret ever dealing with them. | |
|
Dhalgren
@aliant.net
| Aliant Wow...I've used Aliant for over 6 years and rarely ever had dropped connections, have (almost) always had constantly high speeds (unlike my friends on Eastlink, who being at the mercy of bandwidth hogs in their area, are always complaining about their speeds dropping). And as for tech support...you get what you ask for depending on how you ask for it. From the tone of these posts I doubt you'd get anything...From anyone. Good luck. 
PS: Forums are a waste of time unless you're really just looking to whine. | |
|
Bignose
@aliant.net
| Aliant vs. Eastlink Dhalgren.
Sounds like you might be a little sensitive about the issue. Little concerned about your job?
I think forums are an excellent location to find out what people really think about a service. This is a great example. Recently I was looking into a high speed hookup for my house. Of course many of the examples I had heard about and read about regarding Aliant were all chalked up to disgruntled users who did not understand or "know how to use" their high speed hookup. So, I signed up. Lasted 2 weeks. Lousy connection, worse service. Went to Eastlink, excellent connection, excellent service.
Seems to me that the comments posted in this forum were pretty accurate.
| |
| |
Dhalgren
@aliant.net
| Re: Aliant vs. Eastlink Hardly. LOL. I've read posts in forums about all kinds of crap on LINKSYS routers and Asus motherboards where people did nothing but complain about everything and all I ever had to do was call the manufacturer to get problems solved while on the phone. Odd you can't accept that maybe I've had good service and instead chalk up my post to concern about my job. To bad you ended up with lousy service. Sucks to be you I guess. BTW I did try aliant's satellite TV service and it really does suck big time...but thats Downeast not aliant.
If you think forums are an excellent place to get info then you have pretty low requirements. | |
|
Bignose
@rogers.com
| RE: Aliant vs Eastlink Why are people so quick to automatically assume that because someone is pleased with a service that you may not be, they must work for them. C'mon, I'm a Rogers customer at the moment and am a former Aliant customer that will, indeed, be switching back due to Roger's inconsistent connection and their throttling. But of course, I must work for Aliant, so take what I say with a grain of salt. | |
|
BlueFoot
@aliant.net
| Turdlet Supreme Well my friend, A what a regret that will be. I have just found out for myself that the whole Rogers throttling may infact be a myth. At one point maybe...buuut no. I was just with rogers..about 2 weeks ago, switched to aliant to test the theory..Well was I ever wrong! speeds are worse..way worse, If I run a downloading program, such as a torrent program, slows the hell out of my browsing, never had that issue with rogers, my download speeds were great with rogers.. just thought since they may have been throttling, that Aliant would have something way better to offer..WRONG. not too mention Rogers is up to 7 and 8 and for a price 18Mbps. The only thing Rogers may be throttling is their upload speeds, which didnt reply matter to me a whole lot..It didnt affect my download speeds any. and aliant tech support..I hope they are all new to their jobs, because they wernt too informed. Back to Rogers I go! | |
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 Review by Rogers1
UPDATED: 4.8 years ago
member for 5.1 years, 638 visits, last login: 54 days ago
Canada
$54 per month
 about 14 days
 Bell Canada
"Not much"
"speed not the best for price."
"In the End I found my Rogers much better"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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***update***
still have not solved my brother-in-laws problems but the wont let him cancel unless he pays his way out of the contract, even though they wouldnt hold up there side of the deal.
***update***
My brother-in-laws problem is still going on they refuse to fix it saying that its in an excptable range. he is on there 3.0meg profile and only getting 1.0 to 1.7they offered no discounts and no help. He is gonna call againg today and tell them that if they cant keep there end of the contract that he wont keep his and is gonna go with cable insted.
***update***
Well I was over at my brother-in-laws over the Xmas break and was surrfing the web on his computer and I decied to run a quick speed test and to his shock he was only getting Half the speed he was paying for. I sujested that he call and ask them about. He called and they opened a ticket and are looking into it will update againg when he gets an answer.
________________________________________________________________________
I decided to try out DSL and the only provider here is Aliant telecom. I install was annyoing cause it took 2 weeks for me to get my intall kit and I called tech suport to help me set it up, it took a while but It was finnaly working. I'm not a big fan of PPPoe or the user names and passwords.
Non the less I got a stable conncection of about 2.2 witch is Ok but with my rogers connection I get about 4.8 and it cost me about 15 dollars less becuase of my bundle. Also the Dsl dissconnected almost ever 6 hours of being on and that seems to be be something they have built in becuase my brother-in-law has the same problem.
All and all its not a bad option just doesnt live up to what im used to.
Followup comments: | Forums » comments on review of Aliant Communications |
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Review by Neo2627
Posted: 8.4 years ago
member for 8.4 years, 63 visits, last login: 3.5 years ago
Lincoln,Lancaster,NE
$70 per month (24 month contract)
AllTel
"24/7"
"Not a good connection"
"Do not use! This service sucks @$$!!!! There is no speed"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I ordered 256k and i only get 150.... kinda sucks.... Road Runner is better, but your really just getting fast AOL (TimeWarrner and AOL). Installing it was a blast.... they give you you out of date intructions... and no help on installing it either.
Followup comments: | Forums » comments on review of Aliant Communications |
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Aliant Communications
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