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Review by ftrue 
Posted: 1 year ago
member for 1.6 years, 12 visits, last login: 338 days ago
 Bloomsbury,Hunterdon,NJ
 $135 per month
 "Excellent tech support, solid reliability"
 "Somewhat more expensive, still victim to local telco (Embarq) problems"
 "Quite happy with NAC."
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My monthly cost includes a /28 static IP block with DNS service (hence the added cost), otherwise their "Business DSL" is cost competetive. Service is 3M/768K ADSL (can't get much higher with the quality of our copper in this part of Hunterdon County). The local service is Embarq, which has been *horrible* - I'd rather deal with NAC techs over Embarq any day. However, I still have to deal with outages and performance issues caused by Embarq's infrastructure (however NAC handles the tickets, and gets much better priority than I would).
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Review by wjwallace3
Posted: 7.8 years ago
member for 7.8 years, 56 visits, last login: 7.1 years ago
Parsippany,Morris,NJ
$69 per month (12 month contract)
 about 22 days
 Verizon
CLEC party: Covad
"Customer Service & Connection Quality"
"Not the cheapest around but worth every penney"
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I had been a Net Access customer some years back with a dialup connection. When they first started offering DSL they were a lot more expensive than Verizon, I made the mistake of choosing Verizon DSL over NAC.
When I initially setup my Verizon DSL, there was an outage in my area, and I counldn't hook it up for three days. Eventually I got it up and running and the speed was great. My gripe with them was frequent outages, and extremely long wait times to speak to a rep to tell them I was having an outage. Eventually I learned that my outages weren't outages, it was their routers dropping my MAC? address, or something to that effect. After a few months of this, CableVision offered me their Optimum Online product. I switched.
The switch over took only a few days, and the setup on my computer wasn't too bad. I liked the speed, but noticed that after a few months, it felt like it was getting slower. So I started visiting cnet and doing internet speedometer tests. After a few weeks of testing, I realized that it was getting slower. Sometimes it was slower than my 56k dialup modem. On my way to a relatives house I passed a billboard from Net Access that said get DSL. Once I got home, I checked their site, and it looked available.
I called them and spoke with their sales department, they were helpful, and explained why their service was more expensive than Verizons, and why theirs was better. I have to admit that I had a "yeah, sure" attitude. NAC provides service through Covad in my area, I heard that they were having some money troubles, I was assured that they were a good company and not going anywhere. I decided to take my chances with them. I had to actually sign a contract which was annoying, but what can you do. I called back a few days later, and they told me my due date. The self install kit was fairly easy to figure out, I did have one problem though, I didn't know that you had to have the @nac.net on your login name to get in. I called tech support, after waiting on hold for only a couple of minutes (pleasantly suprised with the wait time) the tech quickly figured out my problem.
So far, I have been pleased with the service. It is really fast, NAC's router hasn't dropped my address, it has never gone down, & the setup was a breeze. Their service is a little more than the other providers I've had in the past, but I guess that old saying is true, "you get what you pay for."
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Review by Snwbrdng5
Posted: 9.1 years ago
member for 9.1 years, 1 visits, last login: 9.1 years ago
Whippany,Morris,NJ
 Business customer
$159 per month (12 month contract)
about 14 days
Verizon
CLEC party: Covad
"Quick installation, good price, fast connection, excellent customer service"
"Bell Atlantic went on strike and slowed the process down"
"Excellent for business"
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Ordered a 192SDSL line with 16 static IP addresses. We have had the line for 4 months now. Net Access configured reverse DNS for us and also holds our secondary DNS. Every time we call, we always get somebody. Not once have we called and gotten an automated system. No downtime at all since we have had the line. Covad was there the day after Bell Atlantic had installed the line and Covad had tested it.
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Review by cyberbob
Posted: 9.1 years ago
member for 9.1 years, 1 visits, last login: 9.1 years ago
Dover,Morris,NJ
$79 per month (12 month contract)
about 51 days
CLEC party: Covad
"Sales people were helpful even after sale. Excellent tech support."
"Installation took forever. Mostly Verizon who delayed. I did order prior to strike."
"I think I made a good choice. Long wait, but well worth it!"
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The speed I ordered was 1500/384 with a static IP. I have not measured my speed yet, but it is really fast! The installation went pretty smooth except for the Verizon install. I got bumped because they went on strike and then seemed to be forgotten, but the ISP was always willing to talk to me and I always got someone on the phone. I think that is what I like about them. I have AOL for the kids and have tried to reach them for tech support and have been on hold for what seemed to be days. I have never had that here at Net Access. I am sure I will be this pleased in the future also.
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Review by dkounter
Posted: 9.5 years ago
(review was emailed from domain interactive.net)
Lake Hiawatha,Morris,NJ
$60 per month (12 month contract)
"Reliable service, good tech support, no extra software to install."
"Numerous calls during setup."
"Keep on them to get through the installation, the end result is worth it!"
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I've only been while these guys for a short time, but they definitely
impressed me! I worked almost entirely with Brian, who was always
helpful and returned my phone calls. I have a 384k connection with a
dedicated IP address, which averages around 35-40k actual downstream
data transfer.
Gripes with NAC:
a.. I had to make numerous follow-up phone calls to keep things
moving along during pre-installation.
b.. They use two news servers... one for binaries, and one for
everything else, so I had to switch to a newsreader that could handle
two accounts. This is pretty minor complaint, though.
Praises for NAC:
a.. Although I did have to make a lot of phone calls, they followed
up on every single one of them.
b.. The service has been constant ever since I joined, with NO
interruptions. This is important.
c.. The network speed is pretty much what I expected.
d.. I use NT server with a lot of services running, and the DSL
installation did not interfere with any of them. This also was
important to me.
e.. I had one problem after the service was installed, and it was
handled quickly and efficiently during a single phone call.
f.. I did not receive a bill until after the installation was
completed.
g.. They did what they said they'd do, unlike BA!
h.. There wasn't any extra software to install, just some IP settings.
I originally tried BA, which was a HUGE mistake!!!! After numerous
calls, literally HOURS of being put on hold, I dumped those guys for
NAC. I never did get connected using Bell... switching to NAC was a
very good decision.
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Review by BAHater
Posted: 9.8 years ago
member for 9.8 years, 3 visits, last login: 9 years ago
Randolph,Morris,NJ
$65 per month (12 month contract)
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With all the bull-shit going on with Local TELCO's BA to be specific, and after a LOT ofresearch, beleive me, Nothing beats Net Access.
I had been satisfied to the fullest.
Initially I had a 56K Dial-up account, with 20MB of HD spce, 2 e-mail accounts, News Server and Tech support. then I upgraded to ADSL (they use COVAD as their DSL provider).
Even though the experience of setting up dates with BA had been so frustrating and horrifying. Net Access had done their best, and I'm very happy to with them....
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Review by sparky22
Posted: 9.9 years ago
member for 9.9 years, 55 visits, last login: a few minutes ago
Whippany,Morris,NJ
$59 per month
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NetAccess is great! I have had nothing but good experiences with them. I have 384/128 ADSL using Efficient Networks SpeedStream 5250, static IP address. I am very happy with the speed. There has always been a live person answering the phone. No long wait times. I had originally ordered Flashcom, then cancelled when I found this site. The install was rocky due to numerous Bell Atlantic screw-ups. NetAccess people have been very helpful during the extended install period, working out conference calls and calling me back with updates. They never asked for any payment until AFTER the line was up and running. Highly recommended.
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Review by
Posted: 10.1 years ago
(review was emailed in)
undisclosed location
Contract price not specified.
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Unbelievable support and reliability. I am with these guys for about a month and a half. They are very reliable and responsive. Switched from InternetConnect. You can read all the horrible stories in their own review. Anyway, I am very happy with a service that I am getting. the only drawback is that speed does not go more than 35Kb/s downstream. but I am willing to trade speed for the uptime. The other issue is that I had to follow up on all the installation issues. But once I got the service, I only had 1 problem with connectivity and after I called them, I got routed to the right people right away, and the problem was resolved within 15 minutes.
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Net Access Corporation
