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Review by wor2k 
Posted: 3 years ago
member for 3 years, 2 visits, last login: 2.7 years ago
 Los Gatos,Santa Cruz,CA
 $60 per month
 "Amazingly reliable, 1 on 1 tech support with a great guy."
 "... ?"
 "If you live in their area that is serviceable I have no reason no to suggest this as your ISP."
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Been with garlic since i got transfered from DSL Designs and its been fabulous. I've had one problem which was more my issue than theirs and the tech support (who i was talking to after hours on his cell phone) walked me through my router issues which is unheard of for larger companies. I have the 1.5/384 service and it works like a charm, im calling tomorrow to upgrade to the bad boy 7/768! Thanks for the great work garlic!
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Review by CSaenz
UPDATED: 7.9 years ago
member for 7.9 years, 224 visits, last login: a few hours ago
Gilroy,Santa Clara,CA
$48 per month (12 month contract)
 about 120 days
 Covad
CLEC party: Verizon
"Local, decent tech support"
"Reliability, slow speed."
"Keep's your money local anyway"
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I've had DSL with SVI for 2 years
They're friendly (despite last weeks "system status" message that ended with "live with it.") and have OK reliability.
My speeds (AnalogX "netstat live") are between 15-40 KBytes/sec Down averaging 30 KB/sec.
I ordered 768/128 free modem/install, they said it would take a month to install because DSL was just installed in the area. After 2 months with no hookup I called them to find out the order was lost by the phone company. Four months after the order I'm online. Next bill still at dial-up price, after the third bill I call to let them know, and to thank me they back charged me for the difference. No problem, I used the service they deserve to be paid. Started at $47.99 after my one year my contract ended they increased the rate to 48.99, one dollar more wasn't worth switching.
Update: My billing date was effective the 15th so when I canceled it was effective then (about 1 1/2 weeks notice), they cut me off at 9:54pm on the 14th friday ( I was in the middle of something too). Funny how quick they are to cut you off but not much of a hurry to hook you up once they have your money.
Update: 20 Dec '01, SVI billed me again on the 18th even though I canceled on the 15th. I wonder if they thought I wouldn't catch it?
Update: 6 Jan '02, I contacted SVI on the 20th to request they credit my card the money they stole. Well it's now the the 6th and still they haven't returned the money.
When you go to cancel this service don't trust their good faith. If possible don't sign up for automatic payment.
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 Review by AndrewX
UPDATED: 8.4 years ago
member for 9.9 years, 100 visits, last login: 7.6 years ago
Gilroy,Santa Clara,CA
$50 per month (12 month contract)
about 25 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Quick Installation, Reliable Connection"
"No call-head before install... Entry level package is *shared* DSL"
"DSL kicks ass"
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I've had DSL with SVInet for over 6 months now. I have a static IP, Fujitu/Orkit DSL Bridge. Speeds are great and I only have the basic package which is 768/128. The modem has only gone down once and after a modem power-cycle DSL was restored. DNS IPs changed once (I was using some old DNS IP's from years ago) but tech support gave me the correct ones right away. Overall the DSL has been awesome. I love it!
Update - speed is lagging as more users are on (DSL is shared) ping times also not ideal for any type of serious gaming... fastest d/l's 70K/sec (microsoft, netscape)
---------update---July 5 2001---------
system laggin today...ISP tech support (garlic.com) says verizon is working on the equipment in the central office...
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Review by rdzek
Posted: 8.7 years ago
member for 9.6 years, 71 visits, last login: 4.9 years ago
Morgan Hill,Santa Clara,CA
$50 per month (12 month contract)
about 22 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Easy setup, installed on time. Cheaper than Covad."
"Not as reliable as Covad DSL"
"Great residential service from a local ISP (Yes they still exist.)"
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I ordered the DSL residential "Bronze" service of 768/128. I get one static IP. Verizon gets $32.50 a month and the ISP gets $17.50. SVI's web site needs some work. The pricing sheets and web site info are lacking. But when you get them on the phone everybody knew what they were talking about. 2 calls and a fax later the order was placed. I followed up with Verizon a week later for an install date. They gave me one. I followed up in one more week and they said they would actually be early with the install. My self-install kit arrived in the mail on time and I hooked it up the same evening. I think it was only 2 days later when I came home from work and the modem lights were lit up. I placed a call to the SVI's tech support and they gave me my IP and set me up over the phone. I was up and running in about 10 minutes. The modem is a Fujitsu Speedport. Since the install I get wierd reliability. It will run for days, and then be unreliable for several hours and then work fine again. Verizon has been to the house and checked the modem and lines and cannot find anything wrong. SVI's equipment sees my lines just fine too. It is not that big a deal. I just unplug the modem and plug it back in and everything is fine again.
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South Valley Internet Inc
