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Review by maxpainter See Profile

  • Location: College Park, Prince Georges, MD, USA
  • Business customer Business customer
  • Cost: $70 per month (12 month contract)
  • Install: about 4 days
  • Telco party Verizon
Tech Support, Company Stability, IP's
cost, verizon
great company! well worh the money
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

i run a business from my home, need to power it with a fresh supply of broadband, after leaving comcast cable (which stunk) i saw on their website they were again offering dsl, and gave them a call. 1st day they took order info, i paid for 128k/768k adsl with 9 (ordered 8 more) static ip's. yes, its a bit much, but i found that the little extra seems to really make a difference. i was formally a radixnet dsl customer when northpoint was around, and it was great. its basic verizon dsl over the verizon network. dealing with radixnet tech support is a breaze-the techies are the smartest, knowlegable people for broadband ive come across. from order to live was about 4 business days, verizon (which ive heard has been slow) wasnt so that was good. i had a slight problem with their dns servers, but i called them and it was fixed within 5 minutes. ive had it for about 5 weeks now, nothing has gone down-its great! radix has been around forever, and they dont seem to be going anywhere soon, so i hope to have my dsl for a long time. if you dont have a large problem with money, and want a top-notch company-get these guys work. ill try to keep an updated post.

member for 21.7 years, 1 visits, last login: 21.7 years ago
lodged 21.7 years ago

james_20
join:2001-04-18
Bowie, MD

james_20

Member

hello

they stop offer DSL when one of the company went bell up
i guess they got a contract with verizon
so, how is the service so far
the 8 static ip for 10 dollars is really cool
i would sign up with them for that
how is your connection, and does it drop much ?
maxpainter
join:2002-07-10
College Park, MD

maxpainter

Member

Re: hello

yea, when northpoint went, so did their dsl. yes, they have a contract with verizon. service has been awsome, the static ip really makes a difference. ive heard people using winpoet would get dropped & lose service while their ip is changed. hasnt been down since i got it. overall a very good service, if you can-get it!
james_20
join:2001-04-18
Bowie, MD

james_20

Member

i sign up for the static ip
verizon is thinking of offering
but they only includes one ip
for the extra 10 dollars for 8 ip will be perfect
for what i want to use it for
they don't block any block ports or anything

Review by dbarks See Profile

  • Location: Hyattsville, Prince Georges, MD, USA
  • Cost: $60 per month (12 month contract)
  • Install: about 24 days
  • Telco party Verizon
  • CLEC party: NorthPoint
The delivered when everybody else was jerking me around.
I performed all the follow-up.
No complaints, Just call once a week and they will work with you. Friendly Tech Support.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been a Verio subscriber for the past 5 years!!! (back when they were clark.net) and loved the Ma and Pa service. I got so tired of the Verio Corporate service and lack of attention to detail that I could not wait to change. I tried to go with several other DSL providers and always got dropped due to distance issues with Covad. Radix.net is friendly, they do what they say they are going to. That goes a long way in my book. I will continue to update this review but as of now I am a happy 384/375 DSL user and would recommend Radix.Net based on my experience.

member for 23.2 years, 113 visits, last login: 18 years ago
lodged 23.1 years ago

bbesley
join:2000-11-20
Montgomery Village, MD

bbesley

Member

Great Company

Great Company
You will not be disappointed.

Review by joeharre See Profile

  • Location: Rockville, Montgomery, MD, USA
  • Cost: $59 per month (12 month contract)
  • Install: about 1 days
  • Telco party Verizon
  • CLEC party: NorthPoint
ISP switch... only took HOURS! Istill can't believe it!
None so far.
Josh and Keith are gods. Lost PSN souls come here.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

So I had PSN. We all know what happened there. Then I got placed with Telocity. In a way. I got a letter dated 12/15/00 that got to me 1/12/01. If they can't handle snail mail, lord only knows what they would do with actual data transfer. I came here seeking advice and RadixNet, while only having a few reviews, they were all glowing. I simply faxed an ISP switch form to them around 11am 1/16 and at 6:00 I get a call from Josh with all my new numbers. This after being told it would take 4 to 10 DAYS. I can't stress enough how pleased I am with this company right now. They are truly a diamond in the rough. Thank You!!!

member for 23.2 years, 518 visits, last login: 14.7 years ago
lodged 23.2 years ago


Anti_terrorist
join:2000-09-30
Burke, VA

Anti_terrorist

Member

$500+

You should pay more than $500.00 if you want to get this dsl service including installation and hardware cost.
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Let me go out!
Anti_terrorist

Anti_terrorist

Member

oops!

It's more than $600.00+!

equipment cost $388

install fee $275.00
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Let me go out!
joeharre
join:2001-01-16
Rockville, MD

joeharre

Member

Re: oops!

This was for an ISP switch, not new service. With so many providers dropping like flies, companies that do free switches are important. The cost to me was nothing. =)

concerned
@radixii.com

concerned

Anon

not entirely so

that cost all depends on if you are coming on as a new customer without previous installation from a different provider. The current cost to transfer already installed lines from old failed dsl providers is $0 and $0 for equipment.

anonym
@flashcom.net

anonym

Anon

But eventually~$600.00+

Eventually, there will be no transfers but only new customers. And although I'm planning to get DSL service, I won't get it from them. How do you expect me or others to pay $600.00+ for starting.
You guys are kidding~
System

Anon

Re: But eventually~$600.00+

As an ISP and DSL provider we would like to ensure that we are not only providing the service promised, but have the capabilities of having staying power. We do not charge anything above what we ourselves must pay NorthPoint for cost of installation and equipment for new users. Sure we do not offer DSL lines at amazingly low rates, but in the light of things our rates in my opinion are not as unfair as one might think. After all, it is more important that we too do not end up on the list of dead DSL providers, or those in jeopardy of being such. We would much rather make sure we can pay the bills so we can continue to provide our customers with service. Our goal and concern is providing for you, not being a *flash* in the pan.

P.S. The equipment cost is $200 if we are speaking of Consumer (residential) DSL. The total installation cost for a Consumer line is $534.00 ($200 for equipment, $275 install and the first month of $59) and that is still MUCH lower than the charges for what was previously the only high-bandwidth connectivity (ISDN, Frame Relay, etc.).
[text was edited by author 2001-01-17 15:37:44]

Anti_terrorist
join:2000-09-30
Burke, VA

Anti_terrorist to anonym

Member

to anonym
What does the installation consist of?
Are any professional technics or special equipment required in the instllation? If not, can you guys make it a self-install so that more customers can enjoy your good service with a lower starting cost?

Just suggesting...
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System

Anon

Re: But eventually~$600.00+

As much as we wished we could create a self-install kit this is not possible. The first step is to have a Verizon tech dispatched to the Central Office and perform their installation procedures for the customer there with line testing and any corrections, repairs or replacements that need be done. Once that is complete a North Point tech is then dispatched to the actual location where the DSL line will be installed to perform the internal wiring process. After that it's a matter of setting up your router and computer(s) to talk to the DSL line.
bbesley
join:2000-11-20
Montgomery Village, MD

bbesley to anonym

Member

to anonym
Since you don't have DSL and never had a DSL ISP go chapter 11 on you or had an ISP go from 24/7 support to none - than you don't know what you would pay, to have a peace of mind that your DSL ISP is not going to fail. Before you start griping about what Radixnet charges, you should at least find out more about them. My understanding they have been around 20 years or more. They have survived the pit falls of this business, and if charging you upfront costs for your line keep them in business, so be it. I wished I had went with them in the beginning instead of the National pan in the flash Flashcom.
So much for big, national companies with low prices.

Anti_terrorist
join:2000-09-30
Burke, VA

Anti_terrorist

Member

Re: But eventually~$600.00+

I have had dsl at work for over a year which I myself got it through flashcom. It is a biz account and I paid about $200.00 for installation. Since then, the service from Flashcom has been great and I don't want to change my Flashcom even these days. The reason I got Flashcom was "it was cheaper than some other ones which got also bankrupt."

All I care is "finding a better ISP with a cheaper price, making the most of what I can afford to pay." You can get a Benz if you have $40,000. But I just don't want to pay that much if I can afford. I was looking for a decent car and that happened to be my Sonata GLS V6 with 10 year warranty, America's best warranty. It was $20,000 and I love it.

God Bless Radixnet and I really envy who can enjoy/afford its great service. But since I don't want to spend $600.00 on the starting of a DSL service, I simply won't get Radixnet. And I will try other ISP that I can afford.

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System

Anon

Re: But eventually~$600.00+

If you are hunting for an ISP to replace your Flashcom DSL line RadixNet does not charge a transfer fee at all. The costs that have been discussed (i.e. install, equip, etc) are for fresh installations. Those customers that have no current or existing DSL line from a NorthPoint provider.

In a situation like yours, where you have an existing FlashCom line, a transfer from FlashCom to RadixNet is at no cost. The only thing you would want to consider is whether or not FlashCom will allow you to keep your equipment. If you are allowed to keep your equipment then that is great, if not and they require the equipment returned, it will be necessary for you to purchase a new router/bridge.

Again, a transfer is $0.00

Anti_terrorist
join:2000-09-30
Burke, VA

Anti_terrorist

Member

Re: But eventually~$600.00+

I have been all the way well aware of the tranfer cost, "$00.00."

I use Flashcom at work and no intention to switch because it runs great (Biz account of Flashcom is not to switch).

I'm talking about getting Radixnet at home.

Again, the fresh install is $600.00.

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[text was edited by author 2001-01-18 13:00:58]
wxguy
join:2000-12-19
Bowie, MD

wxguy

Member

Welcome former PSN user--You've seen the light!

Interestingly enough, I'm beginning to see more and more DSL users, like us, who were initially attracted to the lower charges advertised by "larger/national" ISPs but have finally decided to switch, because of terrible service, to more RELIABLE ISPs like RADIX. Basically, we got what we paid for.

To our benefit, one good thing came out of our abbreviated subscription with PSN...low setup and installation due to the Northpoint $250 rebate. Add to that, RADIX's "zero dollar" conversion--unlike some other ISP's in Virginia that charge $200 and I'm truly satisfied with my selection of RADIX.

Maddy, tell the boss(es), that I was pleasantly surprised and very happy to receive a voice-message from Keith, a few days ago, that Tech Support had noticed a problem with my line and that they had contacted NP and were working on it. Now that's what I call CUSTOMER SERVICE! I will continue to support and return to those businesses that believe in and provide true customer service rather than utilizing their customer's as quality control. I don't like being the one who has to find problems and then chase/track/continually monitor the recovery effort until a fix is made.

Keep up the good service, RADIX!
System

Anon

Changeover Fees Too High

Just called with respect to the Business Basic package which retails for $69 PCM including 5 static IPs.

I was happy with the monthly pricing but when told I was going to have to pay $388 for a new Flowpoint plus $275 for an install fee I objected.

Well, they might be a nice provider but not at price required to join.

So I'm still looking for a replacement provider in Bethesda MD.
wxguy
join:2000-12-19
Bowie, MD

wxguy

Member

Re: Changeover Fees Too High

Are you currently with a Northpoint DSL ISP? If so, something appears funny. It may be related to charges being different for business users. These charges seem more in-line with a new installation and user.
System

Anon

Re: Changeover Fees Too High

No, I'm currently with Verizon. I already knew this made me a second class citizen but didn't expect this would extend to changing over to new providers.
wxguy
join:2000-12-19
Bowie, MD

wxguy

Member

Re: Changeover Fees Too High

Because you're not currently going thru Northpoint's equipment at the CO, you would be considered and charged as though you were a new DSL user.

Sometimes I think about the higher monthly charges as compared to Verizon and Telocity, but when I see all the hassles others are experiencing that one negative quickly goes away. The only real shortcoming is the 120-125K speeds--somewhat slow--due to my having IDSL service. I'm over 18,000 feet from the CO, thus, can't get anything faster. However, this 120+K speed is still 3-4 times faster than dial-in at 33K tops.

Radix is a good ISP with excellent and knowledgable tech support. Hopefully, technology will someday enable higher speeds for us at the extreme end of the DSL pipe.

regards.

Review by marconius See Profile

  • Location: Chevy Chase, Montgomery, MD, USA
  • Cost: $59 per month
  • Telco party Verizon
  • CLEC party: NorthPoint
Great Pings, Great Throughput, Great Service, Great People. As good as it gets.
None!
Best DSL folks I've ever dealt with and I've dealt with 4 different DSL installs before.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Ending a 3 year relationship with Verizon that went VERY sour during the past year, I got on with Flashcom in November 2000. Only to have them die on me a month later. So, the Flashcom demise sent me along with many other subscribers on a mad dash to find an alternative Northpoint ISP to call home.

After a few good recommendations from the guys here in DSLR, I decided to give them a call on Friday afternoon. They seemed very helpful and answered all my questions. Offered to switch me over at no cost as well as a $59 per month price which is $30 less than Flashcom. About 15 minutes later, they faxed the transfer form which I filled, signed and promptly returned. The switchover was not as smooth as I had hoped. Mainly because Northpoint made a mistake every time they attempted to reconfigure the DSLAM. First they configured the networking model at the DSLAM to the wrong model. Hence, I could not ping my gateway or anything else. After they fixed that, they set the speed setting wrong and capped me at 160kbps. But they finally set things right and I now have a rock solid connect rated at 730/700kbps and low pings every where.

All throughout this back and forth problem solving, Radixnet tech support was working dilligently trying to get Northpoint to do things right. But those small config issues aside, (those were Northpoint's fault anyways) I had a very pleasent experience dealing with these guys... two thumbs up. Radixnet, keep up the good work.

member for 23.2 years, 360 visits, last login: 15.7 years ago
lodged 23.2 years ago

bbesley
join:2000-11-20
Montgomery Village, MD

bbesley

Member

How long did the actual switch take you?

Just wanted to know how long did it take you to actually switch?

marconius
join:2000-12-19
Ashburn, VA

marconius

Member

Re: How long did the actual switch take you?

*Faxed the signed form back at 5PM.
*Got home at 6PM, configured IP settings and discovered things didn't work.
*Called Radixnet and had them contact Northpoint to correct settings.
*Around 7:30, my connection went live, but Northpoint had set my speed at 160kbps.
*Finally at 8PM, Northpoint upped my speed to 784kbps and DSLR speed test tool showed my speed at 730/700.

So it took 3 hours from start to finish. Had Northpoint done the configs right the first time, it would have been 15 minutes. But I'm up and running now, so I'm very happy. Have been very happy with the Northpoint DSL service. I hope they stay alive.

Review by bbesley See Profile

  • Location: Rockville, Montgomery, MD, USA
  • Cost: $59 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: NorthPoint
Good Tech Support, Good Sales People, All around great expenrince
1 static IP Addres
So what I dont have 2 static IP Address - I am out of the Flashcom hell
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

First of all, I am a Flashcom orphan. I only had the services less than one month before Flashcom went into bankruptcy. I've tried to give my business to Telocity but they did not want it. I've been trying for the past three weeks to get DSL through Telocity or another Northpoint provider. I had not had any luck until today. Telocity never got me into their system for the switch over. Other ISP's were only for business, did not support the MAC, or to costly. (Washington DC AREA). I read a review today on Radixnet on dsl reports and decided to call them. Radixnet has been around for 24 years and I was fimiliar with them becuase they are MAC friendly. I called and spoke to a nice lady who gave me all the pre-sales information I needed. Also she checked to see if I could get a second IP Address. After speaking to her I felt I had found a new DSL home. She emailed me the ISP switch form (they are waving the $200 switch fee for former Flashcom members), I faxed it back at 4:00 PM today. They are quoting 5-10 days to do a switch. So, I was working using my Flashcom DSL line and all of a sudden it just died. I thought Flashcom had finally pull the plug. I got a call five minutes later and it was Radixnet with my new IP address and ready to do a telephone install. The two tech support personnel was great. They even walked me through my NAT set-up. This was at 7:10 PM Today. 3 hours to switch. Everything is working fine. I dont mind paying an extra $25 for the type of services I recieved today. I have the same speed as before and a piece of mind.

member for 23.3 years, 277 visits, last login: 14.7 years ago
lodged 23.2 years ago

System

Anon

move over, i'm in the same boat

the parallels are many: flashcom orphan, macophile,need to transfer. Mr/Ms BBesley : do you have any insights on Flashcom trying to collect on the remaining contract, especially if I jump ship before my service goes dead? Another prospective ISP told me that once the circuit goes dead, the phone company effectively gives your port to the next guy in line whoever that might be. No preference for the customer who just had his horse die under him. But i have an idea it matters legally whether Flashcom breaks the contract by dropping the ball OR i switch carriers while Flashcom is still breathing.
Also, what did you learn in terms of price, additional equipment needed, etc. for hooking up a second computer?
bbesley
join:2000-11-20
Montgomery Village, MD

bbesley

Member

Re: move over, i'm in the same boat

Hi dandaman56,
Nice to know that are other macophiles out there, I spoke to NorthPoint yesterday about these issues. Their response was our contracts were null in void because they were pulling the plug on Flashcom. Flashcom can not hold us responsible because they cannot provide the services. They do not have any lines to lease back to the consumer. Don't worry that Flashcom is still breathing, I went to their website yesterday to the transition link - and from their own mouths all Northpoint Residential lines will be dead as of 1/14/01.
Also when I spoke with Northpoint yesterday, they stated that all the accounts had moved to Telocity data base and if I was not in the database I should find a new ISP ASAP.

I could not purchase a second IP address from Radixnet, unless I upgraded to business class which has 5 IP addresses. I did not want to do that; because that would mean a new line into the house and the wait time. I have Copper Mountain CopperRocket modem which works with Radixnet system. Radixnet recommended using NAT to share the one IP address. Their great tech support guys walked me
through the process.
Some I did on my own because I am using the Airport Card in my IBook and have a PC hooked up.

I hope you are buying your MAC equipment from MacUpgrades in Bethesda. Mac Specialist and they are great.

Review by wxguy See Profile

  • Location: Bowie, Prince Georges, MD, USA
  • Cost: $59 per month (3 month contract)
  • Telco party Verizon
  • CLEC party: NorthPoint
Responsive and helpful
None that I'm aware of
Five hours to complete ISP switch---Happy so far!!
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:

First of all, I switched ISP from PSN (with whom NP has terminated service) to Radix earlier this week. Thusfar, I'm satisfied with the currenct state of affairs and a better assessment will evolve with time. Some interesting information for others to consider:

1. Radix DID NOT charge a fee to transfer my ISP from PSN--in some cases as much as $200. All that was required was a signed transfer request that RADIX faxed to me. I had been told by another ISP that "the $200 fee is what NP charges them and they were just passing on the charges". You decide! For me this was a big consideration.

2. Since I already had NP as my CLEC, a NID on-site, and inside wiring installed, additional installation actions were not required. Since the CPE was mine (as provided by PSN), I could also use the CopperRocket modem. Thus, there were NO installation fees!

3. Radix's fees are $59 per month. There is NO REQUIREMENT for a 1-year contract/pre-payment--another big consideration. Radix does offer a small price break (a few dollars per month) for advanced quarterly or yearly payments.

4. But the biggest factor is speed and responsiveness. I had called Radix over the weekend. Monday morning-Dec 18th-one of their staff members returned my call and we discussed the above points. I was told transfers could take as long as 5-10 working days but had been averaging 3-5 days. Being satisfied with the information, I signed and returned the faxed ISP tranfer request-roughly 9:30AM. At 2:30PM, a Radix technician called to inform me that the transfer had been completed and he give me IP setup information plus the names and telephone numbers of their tech support personnel. Around 6:00PM after making the IP changes, I contacted tech support and, a few minutes later, my connection was up and running. We exchanged email information (incoming and outgoing mailboxes and userID).

If you are fortunate to be within Radix's service area, I'd consider them.

member for 23.2 years, 229 visits, last login: 21.4 years ago
lodged 23.2 years ago

DJStarfox
join:2000-07-05
Orlando, FL

DJStarfox

Member

sound good

I'm exactly in the same boat, my PSN service just went down this afternoon, so I'll definitely check them out. Mind if I use you as a referal?
wxguy
join:2000-12-19
Bowie, MD

wxguy

Member

Re: sound good

Unfortunately, Radix is limited to the DC, VA, and MD metropolitan area.
bbesley
join:2000-11-20
Montgomery Village, MD

bbesley

Member

Re: sound good

I am on the phone with these guys right now. I think I have finally my new DSL ISP.

Thanks wxguy

runciter
join:2000-07-22
Centreville, VA

runciter to DJStarfox

Member

to DJStarfox
Radix doesn't require a 12 month commitment? I thought their listing on DSLR says they do...?