MegaPath : All reviews | DSLReports, ISP Information

Re: MegaPath!

Clearly.. Ordered a new circuit with a different vendor. Turns out that the new vendor is reselling with MegaPath facilities. Result: New circuit is not working properly yet either. Different physical pair. Different physical site wiring. Only thing in common is the same DSLAM in the same CO.

The new vendor is now telling me 'we're' possibly going to have to dispatch a tech. I'm about to relent and dump all of it. At least cable in my town is reliable.

2013-Aug-14 10:08 am: ·

Forums → comments on review of MegaPath

Review by imsronen6

Location: Los Angeles,Los Angeles,CA
Business customer
Cost Contract price not specified.

Good "Call quality "
Bad "Customer service and over billing"
Overall "You'll spend more time that you would like to deal with overbilling and issues "

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

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Value for money:

(ratings match consensus)

I've used megapath for about two years now. I moved to a new location about a year ago and since have had nothing but problems with them first they couldn't figure out how to get me set up behind a sonic wall. We solved the problem by forwarding my numbers to another desk phone i was using (i'm subleasing office space). Six months later they start over billing me for call overages even though i'm just having my incoming calls forwarded from one 310 number to another 310 number and paying them for a call forwarding program.

They have also been billing me for a voice mail box on when i don't have a service through them anymore.

Long story short, if there's an issue expect hours of phone time with their customer service to resolve.

member for 10.7 years, 7 visits, last login: 86 days ago
lodged 86 days ago

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Review by neo27

Location: Torrance,Los Angeles,CA
Business customer
Cost: $250 per month
AT&T

Good "tech support line quick to answer calls"
Bad "connection problem everyday"
Overall "internet provider from hell"

Pre Sales information:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

The company I work for has been subscribing to Covad internet service since 2002 (if I recall correctly). We rarely had connection problems with Covad for almost 10 years with them.

Covad recently merged with Megapath. After the merge, our SDSL connection becomes a nightmare. We have been having connection problems constantly. This year (2013) is the worst of all. We subscribe to SDSL 1.5Mbps. Our normal speed is around 1.2 - 1.3 Mbps both directions. For the past 5 months, we have been getting 0.1 to 0.5 Mbps down/up speed. At times we have no connections at all. This happens every week. We have ruled out our network being the source of the problem. I did speed test with nothing but 1 computer connected directly to the SDSL modem. Same speed, 0.2Mbps down/up. Reboot the modem, retest the speed. Same crap, 0.2Mbps.

I make a routine call to Megapath support a few times every month. Support asks me to do the same thing whenever I call, disconnect the modem so they can do a loop test. Megapath has sent AT&T technician to our office to check the line. He told me there was nothing wrong with the phone line.

Megapath then sent their own technician to replace the modem with ADTRAN Netvanta 3133. Speed test was about the same after the modem got replaced. The technician finally concluded there is nothing wrong with the modem so he put the old modem back on.

Adding insult to injury, Megapath billed us $150 for technician dispatch that did not fix anything. Of course I filed a dispute.

Every few days we get normal speed, 1.2Mbps down/up. Then the slow speed problem happens again after several days getting normal speed. There I am again talking to Megapath support and doing the exact same thing that I have been doing for a million times, disconnect the modem so support tech can do loop test.

I am going in circle with no resolution in sight. If anyone is thinking of Megapath as their internet provider, THINK HARD! You will end up with a barely usable connection.

member for 94 days, 4 visits, last login: 65 days ago
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TBBroadband

join:2012-10-26
Fremont, OH

Reviews:

MegaPath

MP has changed since they have taken over both COVAD and Speakeasy. We used them for a short time at our office until we had our network built to reach us and as you can see from our review pretty much the same. Although our T1 was being routed from Ohio to Texas and at times traffic would get pushed through LA. Talk about a horrible route from the east coast.

MP was a great company to work with and do business with from a partner level (which we were) and a customer stand point, but much has changed and they fail to realize it. When more CLECs and ISPs for B2B sales/services comes back MP will feel the push for better services.

2013-Jul-3 5:43 pm: ·

neo27

join:2013-07-03
Torrance, CA

Reviews:

Re: MegaPath

Thanks for the info, TBBroadband. I got a voice mail from Megapath support a couple of days ago. He acknowledges that there have been multiple dispatches to our office as well as to their central office but the random disconnects and slow speed problems still persist. Basically I was told that there was nothing more they can do to fix the random slow (or no) connection problem. He suggests terminating the service and re-sign up and opt for a different circuit.

I've been with Covad for 7+ years. Never had any serious problem like this, ever. Megapath took over and... bam! FUBR'd the service. My last speed test: 0.03Mbps down, 0.21Mbps up. I'm getting lots of timed out requests as well. I'm better off using 56Kbps dial-up connection.

I will take that advice. I am shopping for a different internet provider now. Too scared to sign up with Megapath regardless of what service they offer.

2013-Jul-5 3:11 pm: ·

your moderator at work

davoice

join:2000-08-12
Saxapahaw, NC

Re: MegaPath

Sounds like you've run into a bad port on the DSLAM. Sign up for one of the ADSL2+ based services. It will be provisioned on different equipment.

If you try to sign up w/ a different carrier, except AT&T, what you're likely to run into is most everyone uses Covad loops to provide competitive service and you're right back where you were. IM me if you need a hand finding something better.

}Davoice

2013-Jul-18 10:07 am: ·

mfo74

@mycingular.net

We had Speakeasy/Covad for several years. During that time we've had very few issues. Maybe once or twice its gone down for maintenance late at night. Since MegaPath has been in the picture we've had continuous problems. Always seems that someone from the phone company disconnects us blocks away and Megapath takes weeks to figure it out. Lately its been poor customer service, their support seems to lack necessary training, and their English is becoming a second language. It's unfortunate for us that we were talked into a year extension on our contract for a free month's service.
Beware of MegaPath before you sign.

2013-Jul-7 2:18 am: ·

MegaPathHelp @cox.net	Re: MegaPath Sorry to hear about your negative experience. We would like to address the issues you outlined. Please email us at connectme@megapath.com with your account number and contact information. I will work with our service team to assist you.
	2013-Jul-8 11:29 am: ·

Moe

@comcastbusiness.net

We terminated service with Megapath, and they promised several times both over the phone and in e-mail that we would not be billed or charged past the termination date. We had been customers for years, so there was no issue of early termination. However, we continue to be charged as if no termination occurred, with late fees and penalties. We continue to be hounded by their collection department, which disclaims any knowledge of termination. The best excuse is that they have a new billing system. Well, I understand. It's not like they have any experience with "computers" or "telecommunications."

2013-Jul-10 7:53 pm: ·

Forums → comments on review of MegaPath

Review by Ant

Location: Clanton,Chilton,AL
Cost Contract price not specified.
AT&T

Good "Constantly above subscribed speed"
Bad "Overal cost is high when including modem, installation, and monthly bill."
Overall "Good provider, better than incumbant phone provider."

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Before the merger, Megapath offered resell on their DSL Service. After the merger, it is hard to get that same agreement in writing. This was the main reason we chose to do business with them. Otherwise, pricing is higher than the incumbent CLEC but Megapaths connection is stable and reliable. Tech support available 24 hours a day and very helpful last time called but it's been over a year since last call due to no issues. I supplied my own DSL router and setup with tech support was a breeze. Overall, I would rate them a good service provider. One must understand though they do not really have any last mile infrastructure and are at the mercy of the incumbent CLEC or LEC for that last mile connection. Usually, Megapaths customers are put on a separate circuit which makes all the difference in the world.

Edited: Fixed spelling errors.

member for 204 days, 86 visits, last login: 10 days ago
updated 142 days ago

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TBBroadband

join:2012-10-26
Fremont, OH

Reviews:

I/C-Lec

MegaPath actually is a CLEC registered in all states they do business in. They have an "interconnection" agreement with the ILECs to have access to the copper networks. In some areas they do resell regular aDSL to businesses as a "business connection" but it is not. Much of the area that they cover now is only 50% of their former footprint. Before the Speakeasy/COVAD/MegaPath deal the footprint was MUCH MUCH larger in all aspects. Mega and their current leadership did away with much of their equipment in the field. Although a funny tidbit to know; the current leadership of MegaPath including much of the Board is from the former Northpoint Networks company who ended up bankrupt; including the CEO and President.

2013-May-16 9:17 am: ·

Forums → comments on review of MegaPath

Review by agarillon

Location: Washington,District Of Columbia,DC
Cost Contract price not specified.

Bad "Hate these people...destroyed speakeasy"
Overall "the worst ISP/inept customer service"

My Other Reviews

·Speakeasy

They can't solve problems when given the answers. They won't let seasoned IT talk with people who can understand them. Instead the useless tier 1 people have to run through useless scripts and tell me what's wrong...3 hours later, they still can't fix what I know the issues are.

Even a call to the Presidents office yielded broken promises by top executives. FAIL in the worst way.

member for 11.8 years, 25 visits, last login: 151 days ago
lodged 151 days ago

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MegaPathHelp @cox.net	Reply to MegaPath Review Hello, We are sorry to hear you are experiencing frustration with MegaPath customer service and we would like address the issues you're experiencing. Please email us at connectme@megapath.com with your account information and contact details. We will work with the service team to properly assist you.
	2013-May-8 3:32 pm: ·

FRISBEE

join:2013-06-14
Albuquerque, NM

Re: Reply to MegaPath Review

I am also experiencing bad service with MegaPath, They bought out our old VOiP phone provider which was under $200.00 a month. When we saw the bill at 250+ and Inquired about the cost and ask for an itemized statement just to figure out where the extra cost was coming from we got the copy of our old contract and an early termination fee and a call from a collections company. Granted we were behind on our bill and were trying to catch up and do the right thing and were treated like dirt.

2013-Jun-14 12:20 pm: ·

MegaPathHelp @cox.net	Re: Reply to MegaPath Review Hi, Please reach out to us at connectme@megapath.com with you contact information and account details so we can take a closer look at your concerns.
	2013-Jun-14 2:19 pm: ·

Forums → comments on review of MegaPath

Review by aphor

Location: Chicago,Cook,IL
Cost: $91 per month (24 month contract)
Install: about 10 days

Good "Used to be Speakeasy"
Bad "Not anything materially like Speakeasy any more"
Overall "Why should you pay premium price for their substandard service offerings?"

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings below consensus)

I used to rely heavily on Speakeasy to provide rock solid uptimes for my outbound and inbound VPN access and inbound remote data access. Their support had been legendary. That was a long time ago. AT&T and Verizon have been aggressively rolling out VRADs, locking CLECs out of the high speed DSL market, and Speakeasy was forced to hunker down under Covad's umbrella. That arrangement was a step down from what I'd expected from years of Speakeasy DSL. Now things are getting leaner. Megapath is an also-ran brand, and the service outages I've suffered in the last month since they started pushing for contract renewals smell like desperation to me. They want to sell me higher speed service, but they can't compete with cable or short-loop VRAD terminated DSL. I'm now evaluating alternatives.

One year on, and problems with my local loop seem to have stabilized, but the main complaint most people will have is that unless you are just lucky: that you live close to a CO, and that you have a short loop, you will not be able to get decent speeds. Recently Covad started shutting down all of the old Speakeasy account infrastructure, like hosted email, and probably other stuff. 2012 was the year MegaPath killed off the remaining vestiges of the Speakeasy brand. Since they have no chance of building out VRADs or reselling short VRAD loop ADSL, 2013 is time for me to drop MegaPath.

member for 7.6 years, 36 visits, last login: 222 days ago
updated 222 days ago

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TBBroadband

join:2012-10-26
Fremont, OH

Reviews:

Problems

What type of problems have you had with MegaPath recently? I represent them (along with 15+ other CLECs) and are not aware of any problems except that they heavily rely on a company called Global Capacity in over 90% of their serviced areas since they pretty much gutted the COVAD/Speakeasy networks. GC is basically a wholesale company they place orders through and are again, resold to companies such as Qwest(CentLink), AT&T, and about 100+ other companies. So your uptime/downtime could depend on those companies and who they partnered with.

2012-Nov-25 4:09 pm: ·

J Henly

@208.85.211.x

Re: Problems

They can't keep their lines up or with even the same level of quality any more and their now surly support staff don't have any interest in pushing the LEC's to improve their lines like Speakeasy used to. Also, their accounts payable department is a disaster. They regularly took more than 30 days to register a payment that the bank confirmed was delivered, they "lost" multiple monthly payments ... although they "found" them as soon as I had my lawyer (at $300/hr) send them notices, and once I terminated my service with them, they sent no final bill and sent the account to collections before the bill would even have been due, then after another round with my lawyer, they admitted that they owed me for over a months billing due to their unbelievably bad accounting.

2012-Nov-26 4:40 pm: ·

TBBroadband

join:2012-10-26
Fremont, OH

Reviews:

Re: Problems

as far as network goes, as I've stated. The old network is pretty much gone. Now its resold and using various partners that is just backhauled to the MP data center in DFW. The old Speakeasy and COVAD days are long gone as those networks are gone. Very little of them are still around. This is even the network ELink was using for ADSL2+ and New Edge Networks, all gone.

I can't speak for the billing department as I've never had any contact with them, but I can comment on the rest of the company- as far as support and network.

2012-Nov-26 5:10 pm: ·

Scob42

@kclinc.org

I too am very concerned about the poor performance of Megapath. I was a happy Speakeasy customer for several years. I am now paying over $80 a month for a less than dial-up quality service. My speeds used to be fairly fast for our location. For example it took over 20 minutes to download Firefox yesterday evening. There were no other devices on my network at the time. I also can't find anything if there are any guarantees about upload/download speeds. It seems after I signed a 2 year contract is when the problem started.

2012-Dec-7 3:54 pm: ·

Scottford

@carnegiescience.edu

Megapath Rips You Off During AND After

I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $700 to $450 per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.

Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to sit on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid responsibility. It only follows that either their customer will have to end service or go out of business because we can't receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.

Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-up), except the service was slower than advertised.

Then, last year, the bill went up $200 a month. This was due to "new taxes," so maybe I can't blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren't warned about and expecting us to just keep paying seems looney-tunes.

When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was so humane that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems. However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24? I hate them.

In the last month our service failed completely. This failure had nothing to do with the payment issue. We would call and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn't. I hate them. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings.

2013-Feb-28 5:25 pm: ·

Forums → comments on review of MegaPath

Review by jsciiijd

Location: Petersburg,Petersburg City,VA
Cost Contract price not specified.

Bad "No Mail Forwarding When You Leave"

Services:

Value for money:

(ratings match consensus)

Megapath just didn't have the fresh enthusiasm it had when it was Speakeasy, so I couldn't justify the high cost.

But when I went to switch, I asked how many months of e-mail forwarding I had. I think that almost every company gives you several months of forwarding your e-mail from your old address to a new address.

BUT, NOT MEGAPATH. It stops the moment you quit, so don't give out that e-mail address to anybody you want to keep receiving e-mail from.

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jsciiijd join:2013-01-28 Petersburg, VA	How Long Have I Been a member? I see that DSLreports warned that I am a new member. Actually I've been a member for over 10 years, but my old account got frozen because i haven't signed in for several years.
	2013-Jan-28 2:56 pm: ·

Forums → comments on review of MegaPath

Review by goblin_dust

Location: Brooklyn,Kings,NY
Cost: $94 per month
Verizon

Good "Low Cost"
Bad "Unreliable"
Overall "Poor residential service"

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I used to be a happy Speakeasy residential customer for almost 10 years. Everything turned around after Megapath took over. In my memory of 10 years service I cant recall a single outage, except for some problems with VoIP which Speakeasy tech support was able to help me with over the phone.

Megapath is a whole different animal. Last summer of 2012 Jun-Jul period I had two service outages, both times I called Megapath tech support and both times they were unable to determine the problem. Nor they ever acknowledged the problem. Both times they left me extremely frustrated, and both times the service was restored next day without them ever contacting me or giving any explanation.

I did not switch the provider back then only because they maintained static IP for me, and all other providers only offer static IP to business customers, which service costs significantly more.

After storm Sandy (I live in NYC) the service was out for about 10 days, which is understandable and I dont complain.

However, several days after the service was restored and NYC came back to live I started experiencing same problems as past summer - intermittent outages which Megapath was unable to resolve nor acknowledge. That was the last drop, in November I signed up for business account with Verizon Fios and cancelled my service at Megapath. To cancel I filled out the form online where instructed to cancel my service starting next billing period (Dec 2), yet on Nov 27 they charged my credit card again for the period of 12/02 - 01/02. Imagine that! I called billing department where the lady on the phone told me that for some reasons they were unable to cancel my service until Dec 11. So, today I received last final invoice from Megapath where they refund me $64 out of $93 paid. As far as I am concerned they are just a bunch of incompetent crooks who stole $29 from me.

member for 274 days, 0 visits, last login: 274 days ago
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Review by evincent001

Location: Los Angeles,Los Angeles,CA
Cost: $120 per month
AT&T

Good "Reliable service"
Bad "Very expensive and poor speed"
Overall "DSL speed has gotten slower instead of faster and very expensive"

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I was originally with Covad, which was bought out by MegaPath. The good thing is the service is very reliable with outages only every six months or so and they don't last too long. The bad part is that my line speed is getting worse over time, not better. I currently get 1.2 down and .3 up. A few years ago with Covad I was getting 2.8 down and .7 up. I can't really blame the provider - the issue is that the service is coming through 40-50 year old copper phone lines that are decomposing more and more every year. The other issue is the cost - I pay $120 a month for this service. I have tried Clear wireless but they are just as bad (if not worse) because they throttle your service after a few months. Verizon FIOS isn't available in my neighborhood. All of this is amazing because I live in Los Angeles, not in some rural location. I've checked AT&T DSL but the only level they can offer to my address is .8 down (again due to ancient phone lines).

I'm about to try TWC cable for internet service. Will update this review to report on how that goes.

member for 7.1 years, 12 visits, last login: 276 days ago
updated 276 days ago

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TBBroadband

join:2012-10-26
Fremont, OH

Reviews:

MP

I am a MegaPath business partner and I have a T1 from them. I have the same issues. Why on earth would you route dedicated lines from one side of the country to the other before going to the Internet is beyond me.

The company has totally gone done hill and I'm waiting for a new line to be installed from another company to finally be done with the service. Especially when I hit 100+ms to Google in Cali from Ohio. Any other provider I'm under 30. Even on my cell phone doing tethered I hit below MP's current numbers.

2013-Jan-4 12:03 pm: ·

Forums → comments on review of MegaPath

Review by TBBroadband

Location: Toledo,Lucas,OH
Business customer
Cost: $578 per month (36 month contract)
Install: about 30 days
Ameritech

Good "Company responds when filling out survey"
Bad "Company does NOT communicate nor care."
Overall "look else where."

Pre Sales information:

Install Co-ordination:

Connection reliability:

Tech Support:

Services:

Value for money:

(ratings well below consensus)

My Other Reviews