how-to block ads
|
next review in page
Review by (hidden by request)
(review was emailed from domain tgsllc.com)
lodged 33 days ago
 Norwalk,Los Angeles,CA
 $89 per month- (12 month contract)
 "Nothing yet" "Customer service and billing" "They are pretty shady."
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Our company used to be with Covad. We didn't have any problems for about 6
years until recently. The wind decided to blow and we lost our internet.
When I called Covad, they had been sold to Megapath. They dispatched a
service tech and he told us he had fixed our problem. Before the tech left
he told our manager that the service call would NOT be billed. When we
received our bill we were charged for the tech call for the sum of $150 and
also the new modem for $129. When I called customer service they informed me
that because we were month-to-month we needed to get charged for both. When
I asked when we went month-to-month and why a new contract wasn't sent over
he stated that he didn't know but we could send the modem back before 30
days and receive a refund but the service call had to be billed. He then
transferred me to tech support to get our information so they could send us
a box to put the modem into. After the transfer they said that we have had
the modem for longer than 60 days so we are not able to receive a refund
even though the tech was here 7 days ago. I'm already looking into Verizon
and everyone else to switch our business service. Because we direct billing
with our credit card they have taken the funds and it will be hard to get
them back so we will move on but will NEVER have service with these folks
again. I can't wait to tell my other business friends of the shady practices
at Megapath!
Comments:
 | lurch
join:2012-01-30
Dallas, TX
1 edit | Very poor service from MegaPath We started business service with MegaPath in Sept 2011. The service worked for a few weeks, then every afternoon we would have stalls in the network, very long Round-Trip-Time (long delays in response from network servers to the point that "aged" packets are discarded), extremely high jitter,out of order packets, etc. etc.. Calling the support line was not helpful, as they always claim the problem is on our end. At least twice a month there would be complete outages that they would admit to. One would expect better service in downtown Dallas. AFter causing several severe (multi-hour) service disruptions, we have cancelled service. Their agreement, which you must sign to get service, protect them of course and not the customer in any way. Therefore, cancellation fees are heaped on in every way they can get you. My recommendation for businesses: NEVER user MegaPath. | |
|
| |
 | next review in page (previous review)
Review by chilinux 
member for 117 days, 4 visits, last login: 96 days ago
lodged 117 days ago
- Chicago,Cook,IL
- $105 per month
- (24 month contract)
 about 12 days AT&T- "Was great under Speakeasy before Megapath took over"
- "Megapath does not care about Speakeasy DSL customers"
- "Megapath is worthless"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Toward the beginning of the summer I started noticing that every time it rains the DSL modem needs to be power cycled otherwise all Internet access comes to a halt.
When I called in July, the tech asked me to confirm six times that all Access Points and routers are removed and that my computer was plugged directly into the DSL modem. After having me on the phone for about 45 minutes the rain had stopped long enough that the connection came back solid. He claimed the problem was "fixed." I told him that the problem had happen before when it was raining and why did he feel the problem would not happen again. He claimed if I could "surf right now" then that indicated it was fixed. He never bothered opening a ticket or doing any other troubleshooting.
However, the problem was not fixed. I called again and was told the problem was probably on the ILEC side but they could only get that corrected by dispatching a tech to my location. I brought up again that the problem only happens when it rains. They said they understood but needed to confirm there wasn't a problem with the wiring on the customer side. It was also brought up that there would be a $100 fee if a problem **on the customer side was found**. I was asked to provide 3 days when someone would be available on-site to allow the tech inside to troubleshoot the circuit. It was stated that the on-site tech would probably be available on the first or second day but to provide three days just in case.
After the first two days of waiting for a COVAD tech to call, I checked the ticket. COVAD monitored the circuit remotely for 48 hours while it wasn't raining and closed the ticket. I ask the Megapath tech if this means that there should be no problem in the future when it rains. The tech stated that the monitoring did not do anything to correct the problem and resubmitted the request to have a COVAD tech come on site.
On the third day, the COVAD tech decided to show up. It wasn't raining so I wasn't surprised when the COVAD tech told me he couldn't locate a problem on the ILEC side. But he also ruled out any problem on the customer side. I asked him about the fact that the problem only takes place when it rains. He indicated that he had seen that type of problem before but would only be able to detect it if he is dispatched on a day it was raining. He also let me know that COVAD would continue to monitor the circuit.
I was later notified that 48 hours of COVAD monitoring (again during which it was not raining) did not detect any problem so they would just close the ticket. I called and spoke with a supervisor to find out why Megapath does not understand that problems related to rain are not fixed just by monitoring on a dry day? The supervisor said that she would keep the ticket open and monitor the circuit on a day it was raining. I late found out that she incorrectly changed the status on the ticket and it was closed regardless of what she told me.
When the bill came, I was charged a $150 on-site tech dispatch fee. Billing has explained to me that as long as no problem is found on the COVAD side the ticket is considered bill-able. I explained what Megapath tech support told me that only customer side wiring issues would be billed. Billing stated that it doesn't matter what tech support says that COVAD still marked it as bill-able so it is bill-able. I also brought up that I requested the dispatch only take place when it was raining and that the COVAD tech even stated that there may still be a problem on the ILEC side that can only be detected during a rain storm. Again, billing stated that if they dispatch a tech which finds no problems at the time of the visit then the customer is billed.
So, I still have a problem with my DSL circuit when it rains and an additional $150 fee to go with it because Megapath lied about the terms they would bill me and ignored my request to dispatch only at a time when the problem could be recreated.
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain relearningcurve.org)
lodged 122 days ago
- Brooklyn,Kings,NY
- $40 per month
- "They used to be a decent company when they were Speakeasy."
- "They are crooks."
| |
My company, along with a group of other businesses, all lease space from a business
that offered us the option of getting a Speakeasy account managed by them.
Each account holder had a separate contract and was billed separately. We
had no problems. When MegaPath took over and services deteriorated we (and
others) decided to cancel our account. We signed up with a new subscriber,
but MegaPath refused to allow us to cancel. When they took over for
Speakeasy they decided not to honor the way the contracts had been
established initially.For the last three months I called and tried to cancel
and they kept telling me that I was not the account holder, and was not able
to cancel my account. Then they would go ahead and bill me for another
month. They said the business manager from whom we were leasing space was the account holder. I suggested that if that were the case, then they bill him and his company, instead of my company, because I have no control over that company and what he does. But they refused and continued to bill my organization. They are a bunch of crooks - avoid at all costs.
Comments:
| next review in page (previous review)
Review by Amann
member for 135 days, 0 visits, last login: 135 days ago
updated 135 days ago
- Plano,Collin,TX
- Contract price not specified.
- "What is going on Megapath? Speakeasy used to be a"
| Tech Support:
Services:
(ratings below consensus)
|
I have a personal account with Speakeasy (er, now Megapath) as do quite a number of my clients. My firm is an IT consultancy who serves the SMB market. I discovered Speakeasy well over 10 years ago, chose them as my personal ISP and recruited a large number of my clients for Speakeasy. After they established a partner program, I became an "official" Speakeasy partner. Our relationship was great over the years ... not without "spot or wrinkle" but both my clients and myself were well satisfied and felt they delivered excellent value for the money. Then Megapath merged/bought them. Over a year ago, I began noticing the service and support started going downhill. A good number of my clients moved off of them; a number remained, and I remained as well. About 5 weeks ago (late August), I and some of my clients begin receiving e-mail "bounces" and/or long delays in delivery. I contacted their support and was told they were "aware of the problem and were working on it;" was also told to use Port 587 rather than 25 for SMTP. This scarcely helped at all. A few days later I contacted them back and was told (guess what?) that "they were aware of the problem and were working on it." No fix, nothing else. Called back a few days later and guess what I was told ... that's right. The problem kept getting worse ... I received "bounces" on sometimes 50% of my e-mails and certain of my clients also experienced a high percentage of "bounces." It kept getting worse. Today, nearly 5 weeks later, the proverbial "stuff" hit the fan. A major client of mine "yelled" at me and told me to find another provider or they'd replace me. Other clients have gotten increasingly frustrated. I did some research of my own and found that the "mail.speakeasy.net" e-mail servers were blacklisted in a number of places. Right now they're being totally blocked by "yahoo.com," "msn.com," "hotmail.com," as well a number of domain mail providers. I have one client who has been unable to receive my e-mails for some 5 weeks! We've had to resort to using an officer's personal home e-mail. NOT ACCEPTABLE! For 5 weeks or more? Come on Megapath!! This afternoon I was finally able to speak to someone on their escalation team who candidly and "knowledgably" discussed the issue with me and admitted that they had a major "blacklisting issue" that they'd been unable to solve. But for 5 weeks or more? Come on! I requested a personal call-back from a Security Team manager or officer of the company by noon tomorrow or I'll start moving my clients to another ISP. I hope they can fix the problem quickly, or its "bye bye" Speakeasy (er, Megapath). If I were in their business, I'd have a "crack team" working on this 24/7 and take extraordinary measures to track down and fix the root cause.
Alan Mann, President/Owner, The Mann Group
Comments:
| | Phone System We had a phone system put in last Thursday; to date NOTHING runs right. Each time that I am put on hold for at least 30 minutes. I have found one person in support that seems to know what they are doing.
This is ridiculous. Patient's can't reach me, I can't fax and my credit card machine doesn't work. | |
|
| |
| next review in page (previous review)
Review by bradleyb
member for 6.1 years, 1609 visits, last login: 1 days ago
updated 142 days ago
- New Albany,Floyd,IN
 Business customer- $125 per month
- (12 month contract)
- about 28 days
- AT&T
- "Connection was reliable except for a few problems from the local CLEC"
- "IMPOSSIBLE to get a refund of a credit balance on your account"
- "Speakeasy was decent but I would stay away from Megapath now"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was a Speakeasy DSL business customer since approximately September 2001 and rarely had connection problems. The few times that there was an issue - three-times-out-of-four the problem was with the local CLEC (AT&T) and not with Speakeasy.
I decided to switch to a business-class cable connection in July of 2011 because the upload speed was twice-as-fast as I was getting with Speakeasy (which had at this time merged with Megapath) and the cable connection was $10 less-a-month.
I called and cancelled the Speakeasy/Megapath DSL circuit on July 5th, 2011 and service was turned off within minutes.
Cancelling service resulted in a $143.70 credit balance on my account.
I called on August 8th, 2011 to see what the status was with the return of the credit balance on my account. I was told that I had to request it be returned and it would take 6-8 weeks.
I filed a complaint with the Better Business Bureau on August 17, 2011 which received no reply from Speakeasy/Megapath.
I called Speakeasy/Megapath today (9/22/2011) to check on the status of the credit balance and was told it would be 6-8 weeks from today's date before the refund would be issued.
When I asked the CSR if he had details of my previous call requesting the refund that I had made on 8/8/2011 - he had but explained that the CSR I spoke with on that date had entered that refund request on their old billing system. They were switching billing systems that weekend and my request did not make it in correctly.
I asked if it was normal for the customer to have the responsibility of calling in and requesting a refund - and the CSR told me that they routinely go through their accounts every six-months and mail refund checks on accounts with a credit balance. But by calling in and requesting the refund - I was able to expedite this to 6-8 weeks.
So overall, if DSL is your only option - I can not complain about the stability of their connection. It is DSL so ping times were much higher than with cable connection but if cable isn't available in your area - DSL isn't a bad choice. I've very happy I switched to cable but wish I didn't have to wait more than three-months for them to return money I had already paid for their service.
But if you're going to cancel service - I would consider not paying your last bill because you probably won't ever get them to refund any credit balance on your account.
Comments:
| | DSL.Net merging into Megapath Megapath merged my DSL account without telloing me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potentiaol problems and alternative e-mails. This sucks | |
| | | Megapath merged my DSL account without telling me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potential problems and alternative e-mails. This sucks | |
| | | Megapath merged my DSL account without telloing me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potentiaol problems and alternative e-mails. This sucks | |
|
| |
| next review in page (previous review)
Review by dsl_boy
member for 153 days, 1 visits, last login: 117 days ago
lodged 153 days ago
- undisclosed location
- $400 per month
- about 20 days
- "Used to be very good"
- "Flaky service, poor response"
- "Why pay so much when cable broadband is an option?"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have been a Megapath customer since 1999, ultimately leasing (a relatively expensive) T1 line from them. However, the line was never fully satisfactory, being subject to "mini-blackouts." After an extended outage with poor response on fixing my line (which was, to be fair, largely the responsibility of my ILEC), I simply decided to end my service with them.
In my experience, Megapath has multiple problems. Billing is constantly a problem, with bills being sent through at random times. First tier technical support is also a problem -- with the technicians being completely unaware of basic facts about my router or being able to diagnose problems. The situation at Megapath has certainly declined since the merger with Covad.
However, in the last year, DOCSIS 3.0 cable service became available in my area, so I am able to cut my monthly cost by a factor of 5 while getting 20 times faster service. Megapath simply is not competitive anymore.
Comments:
| next review in page (previous review)
 Review by HB
member for 235 days, 57 visits, last login: 198 days ago
updated 199 days ago
- 00000
- $420 per month
- (36 month contract)
- about 30 days
- Covad
- "Nothing other than the pain will only last 36 months"
- "Overpriced, unreliable, undisclosed massive junk fee"
- "This is supposed to be a T1?"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
My install was a disaster. They were supposed to port over my phones, didn't happen and I was without business phones and fax for a week while the slow moving megapath got it fixed. But that was only the beginning. This T1 is unreliable, often offering horrendous packet loss and excessive downtime. SLA is pointless and obviously not punitive enough to get Megapath working on solving these chronic problems. Their portal is a mess. They have made so many M&As there are a 1/2 different login choices to choose from which would be okay except Megapath never provided me credentials to use. Same goes for customer no-service and billing; so many M&A's you are handed off to a zillion people trying to locate your account. I often have to hang up and call another number because the billing number on my bill wasn't the right billing number >_ Go figure.
The VOIP service is horrible with virtually no features with tons of flutter and drop outs.
Finally there is the B.S. $40/mo "regulatory recovery fee". It is not a tax, just a B.S. junk fee and this fee was not disclosed before the contract was signed. It is a totally bogus charge that amounts to 10% of the service cost. The final "out the door price" was FAR higher than the price I was quoted. In my business I have regulatory costs too but would NEVER consider stealing from my customers by advertising one price and then tacking on itemized overhead. Then threatening them with a $2000 ETF if they tried to cancel or get out of the bogus contract.
I would rather use carrier pigeon and smoke signals that these worthless geeks. I have about a year to go on my 3 year deal and then I am so gone. I though Verizon was lame when they took an increase on my POTS which is what had me switch in the first place but Verizon, who for more than 10 years at this location gave me FLAWLESS service is looking really good.
Service: Duet (T1+VOIP)
Price $500+ including 3 phone lines ($420 for the T1+ junk fees on a $360 quoted price)
Overall, Megapath is an unethical company and I made a huge mistake trusting them with my communications services.
Comments:
| next review in page (previous review)
Review by joepor1020
member for 205 days, 2 visits, last login: 197 days ago
lodged 205 days ago
- Bell,Los Angeles,CA
- $4540 per month
- (36 month contract)
- about 7 days
- XO Communications
- "Tech support is wonderful, Service is unbelievable"
- "$4500 per month isn't cheap."
- "You get what you pay for."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
MegaPath,
I recently ordered a 150/150mb OC12 Circuit. And I have to say, in almost a year, the service has gone down twice (One being recently. Fixed in less than an hour). I don't understand why so many people hate them, I think their merger has done a world of good.
I originally was sketched out by all the bad reviews on MegaPath, so the sales dude advised I sign up for their Legacy MegaPath service which was originally DSL.net. Idk, I think MegaPath is perfect in comparison to most other ISPs I've dealt with over the past decade.
I'd say go with them if you're getting DSL service or DS3/OC3/OC12 service. Otherwise, My experience with their crappy Speakeasy Bonded T1s before my OC12 was installed was horrific. GET A NEW ROUTER FOR BONDED T1s! SAMSUNG IBG1000s ARE AWFUL.
Comments:
| next review in page (previous review)
Review by jamory
member for 220 days, 0 visits, last login: 220 days ago
updated 220 days ago
- New York,New York,NY
- Contract price not specified.
- "Won't refund my money"
- "Avoid Megapath!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was a Speakeasy customer for 10 years and happy to pay a premium for their excellent service. Then they were bought by Megapath. I cancelled my service on May 4 (two months ago). They freely admit that there is a $114 credit in my account that should be refunded, but so far 7 phone calls have produced no refund. Every person I talk to is intelligent, concerned, and tries his/her best to be helpful but cannot get results. Nor can they give me a name, email address, or direct telephone number for their accounts department.
It is clear that they do not intend to refund my money and are just waiting for me to give up and let them keep it. That won't happen. I just mailed a snailmail letter to their CEO (no one can give me his email addy).
Comments:
| next page (previous review)
Review by isarmstrong
member for 4.1 years, 4 visits, last login: 266 days ago
updated 232 days ago
- San Francisco,San Francisco,CA
- $479 per month
- (24 month contract)
- "This is the most reliable way to get VOIP service on antequated DSL lines in downtown San Francisco"
- "Pretty much everything else. High prices, mediocre reliability, insanely high cost to make account level changes, slow installs."
- "If you are in downtown San Francisco and stuck with limited options for your s/m biz, seriously consider Clearwire instead."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Nice people working there, not much leeway for good customer service within
the rules though.
I selected MegaPath because I had fabulous customer service with them in the past. The building I'm in only allows SDSL, T1, or Fiber. With a 1400 sq/ft office at my client's space, T1 and Fiber would be pointless expenses. So, based on prior experience, I selected MegaPath.
I was told that my line would me managed an monitored. So far I've had packet loss downstream during voice calls and no one has even flinched. I've had my entire line turn off for half a day and I've had to make my own calls to ask what as going on.
There is no management or monitoring. It's a myth with a call center.
The friendly & sharp techs (bonus star) did determine the cause of my packet loss problem and attempted to adjust the data shaping to compensate for our bandwidth being a bit lower than it should. My client wanted to save money so we went with the 2mps option instead of 3mps as I understood it was asimple matter to increase the speed.
This makes sense to me. Every other broadband provider can dynamically alter my speed. I decided that we needed to spend the extra (exorbant) $100/mo for 3mps. Yes, you read that right... and yes I get 30mps at home for $24/mo with bonded upstream + downstream channels for VoIP. Moving on...
"So tell me, how long until I see the speed increase?"
"Oh, two to three weeks"
"...what?"
"Yeah we have to schedule with the local phone company to put in a new circuit"
"...what? Wait does this reset my two year contract?"
"Yes, it does"
"We have a two year lease. You are telling me that after you sold me on the idea that changing bandwidth levels was painless and easy - that in fact I have to wait up to three weeks for a new hardware install and I'm going to end up paying 3 months of internet, potentially after we close down this location?"
Yup, pretty much.
This is how things worked in 1998. It's now 2011 and I feel like I'd save money by running an ethernet cable ten blocks from my apartment to the office downtown.
My god, you guys suck.
If you find yourself in downtown SF with old infrastructure and your choice is between Covad and MegaPath, select neither. Clearwire 4G is your best option. I only wish I'd known that three months ago.
Comments:
bn1221
join:2009-04-29
Cortland, NY | ? Ethernet only works for 300 feet.
Can't Speakeasy run you bonded T1s for 300ish a month? | |
|
| |
|
|
·
·
·
·
Megapath is NOT Speakeasy