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 Review by Ant 
member for 24 days, 28 visits, last login: a few hours ago
updated 23 days ago
 united state
 Contract price not specified.  AT&T "Constantly above subscribed speed" "Overal cost is high when including modem, installation, and monthly bill." "Good provider, better than incumbant phone provider."
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Before the merger, Megapath offered resell on thier DSL Service. After the merger, it is hard to get that same agreement in writting. This was the main reason we chose to do business with them. Otherwise, pricing is higher than the incumbant CLEC but Megapath's connection is stable and reliable. Tech support available 24 hours a day and very helpful last time called but it's been over a year since last call due to no issues. I supplied my own DSL router and setup with tech support was a breeze. Overall, I would rate them a good service provider. One must understand though they do not really have any last mile infastructure and are at the mercy of the incumbant CLEC or LEC for that last mile connection. Usually, Megapath's customers are put on a seperate circuit which makes all the difference in the world.
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Review by aphor
member for 7.1 years, 36 visits, last login: 41 days ago
updated 41 days ago
- Chicago,Cook,IL
- $91 per month
- (24 month contract)
 about 10 days- "Used to be Speakeasy"
- "Not anything materially like Speakeasy any more"
- "Why should you pay premium price for their substandard service offerings?"
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I used to rely heavily on Speakeasy to provide rock solid uptimes for my outbound and inbound VPN access and inbound remote data access. Their support had been legendary. That was a long time ago. AT&T and Verizon have been aggressively rolling out VRADs, locking CLECs out of the high speed DSL market, and Speakeasy was forced to hunker down under Covad's umbrella. That arrangement was a step down from what I'd expected from years of Speakeasy DSL. Now things are getting leaner. Megapath is an also-ran brand, and the service outages I've suffered in the last month since they started pushing for contract renewals smell like desperation to me. They want to sell me higher speed service, but they can't compete with cable or short-loop VRAD terminated DSL. I'm now evaluating alternatives.
One year on, and problems with my local loop seem to have stabilized, but the main complaint most people will have is that unless you are just lucky: that you live close to a CO, and that you have a short loop, you will not be able to get decent speeds. Recently Covad started shutting down all of the old Speakeasy account infrastructure, like hosted email, and probably other stuff. 2012 was the year MegaPath killed off the remaining vestiges of the Speakeasy brand. Since they have no chance of building out VRADs or reselling short VRAD loop ADSL, 2013 is time for me to drop MegaPath.
Comments:
 Reviews:
 ·AT&T U-Verse
 ·MegaPath
| Problems What type of problems have you had with MegaPath recently? I represent them (along with 15+ other CLECs) and are not aware of any problems except that they heavily rely on a company called Global Capacity in over 90% of their serviced areas since they pretty much gutted the COVAD/Speakeasy networks. GC is basically a wholesale company they place orders through and are again, resold to companies such as Qwest(CentLink), AT&T, and about 100+ other companies. So your uptime/downtime could depend on those companies and who they partnered with. | |
| | | | Re: Problems They can't keep their lines up or with even the same level of quality any more and their now surly support staff don't have any interest in pushing the LEC's to improve their lines like Speakeasy used to. Also, their accounts payable department is a disaster. They regularly took more than 30 days to register a payment that the bank confirmed was delivered, they "lost" multiple monthly payments ... although they "found" them as soon as I had my lawyer (at $300/hr) send them notices, and once I terminated my service with them, they sent no final bill and sent the account to collections before the bill would even have been due, then after another round with my lawyer, they admitted that they owed me for over a months billing due to their unbelievably bad accounting. | |
| | | Reviews:
·AT&T U-Verse
·MegaPath
| Re: Problems as far as network goes, as I've stated. The old network is pretty much gone. Now its resold and using various partners that is just backhauled to the MP data center in DFW. The old Speakeasy and COVAD days are long gone as those networks are gone. Very little of them are still around. This is even the network ELink was using for ADSL2+ and New Edge Networks, all gone.
I can't speak for the billing department as I've never had any contact with them, but I can comment on the rest of the company- as far as support and network. | |
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| | | I too am very concerned about the poor performance of Megapath. I was a happy Speakeasy customer for several years. I am now paying over $80 a month for a less than dial-up quality service. My speeds used to be fairly fast for our location. For example it took over 20 minutes to download Firefox yesterday evening. There were no other devices on my network at the time. I also can't find anything if there are any guarantees about upload/download speeds. It seems after I signed a 2 year contract is when the problem started. | |
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| | Megapath Rips You Off During AND After I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $700 to $450 per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.
Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to sit on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid responsibility. It only follows that either their customer will have to end service or go out of business because we can't receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.
Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-up), except the service was slower than advertised.
Then, last year, the bill went up $200 a month. This was due to "new taxes," so maybe I can't blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren't warned about and expecting us to just keep paying seems looney-tunes.
When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was so humane that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems. However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24? I hate them.
In the last month our service failed completely. This failure had nothing to do with the payment issue. We would call and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn't. I hate them. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings. | |
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Review by jsciiijd
member for 69 days, 0 visits, last login: 69 days ago
lodged 69 days ago
- Petersburg,Petersburg City,VA
- Contract price not specified.
- "No Mail Forwarding When You Leave"
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Megapath just didn't have the fresh enthusiasm it had when it was Speakeasy, so I couldn't justify the high cost.
But when I went to switch, I asked how many months of e-mail forwarding I had. I think that almost every company gives you several months of forwarding your e-mail from your old address to a new address.
BUT, NOT MEGAPATH. It stops the moment you quit, so don't give out that e-mail address to anybody you want to keep receiving e-mail from.
Comments:
| | How Long Have I Been a member? I see that DSLreports warned that I am a new member.
Actually I've been a member for over 10 years, but my old account got frozen because i haven't signed in for several years. | |
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Review by goblin_dust
member for 93 days, 0 visits, last login: 93 days ago
updated 93 days ago
- Brooklyn,Kings,NY
- $94 per month
- Verizon
- "Low Cost"
- "Unreliable"
- "Poor residential service"
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I used to be a happy Speakeasy residential customer for almost 10 years. Everything turned around after Megapath took over. In my memory of 10 years service I cant recall a single outage, except for some problems with VoIP which Speakeasy tech support was able to help me with over the phone.
Megapath is a whole different animal. Last summer of 2012 Jun-Jul period I had two service outages, both times I called Megapath tech support and both times they were unable to determine the problem. Nor they ever acknowledged the problem. Both times they left me extremely frustrated, and both times the service was restored next day without them ever contacting me or giving any explanation.
I did not switch the provider back then only because they maintained static IP for me, and all other providers only offer static IP to business customers, which service costs significantly more.
After storm Sandy (I live in NYC) the service was out for about 10 days, which is understandable and I dont complain.
However, several days after the service was restored and NYC came back to live I started experiencing same problems as past summer - intermittent outages which Megapath was unable to resolve nor acknowledge. That was the last drop, in November I signed up for business account with Verizon Fios and cancelled my service at Megapath. To cancel I filled out the form online where instructed to cancel my service starting next billing period (Dec 2), yet on Nov 27 they charged my credit card again for the period of 12/02 - 01/02. Imagine that! I called billing department where the lady on the phone told me that for some reasons they were unable to cancel my service until Dec 11. So, today I received last final invoice from Megapath where they refund me $64 out of $93 paid. As far as I am concerned they are just a bunch of incompetent crooks who stole $29 from me.
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Review by evincent001
member for 6.7 years, 12 visits, last login: 95 days ago
updated 95 days ago
- Los Angeles,Los Angeles,CA
- $120 per month
- AT&T
- "Reliable service"
- "Very expensive and poor speed"
- "DSL speed has gotten slower instead of faster and very expensive"
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I was originally with Covad, which was bought out by MegaPath. The good thing is the service is very reliable with outages only every six months or so and they don't last too long. The bad part is that my line speed is getting worse over time, not better. I currently get 1.2 down and .3 up. A few years ago with Covad I was getting 2.8 down and .7 up. I can't really blame the provider - the issue is that the service is coming through 40-50 year old copper phone lines that are decomposing more and more every year. The other issue is the cost - I pay $120 a month for this service. I have tried Clear wireless but they are just as bad (if not worse) because they throttle your service after a few months. Verizon FIOS isn't available in my neighborhood. All of this is amazing because I live in Los Angeles, not in some rural location. I've checked AT&T DSL but the only level they can offer to my address is .8 down (again due to ancient phone lines).
I'm about to try TWC cable for internet service. Will update this review to report on how that goes.
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Review by TBusiness
member for 163 days, 147 visits, last login: a few hours ago
lodged 96 days ago
- Toledo,Lucas,OH
 Business customer- $578 per month
- (36 month contract)
- about 30 days
- Ameritech
- "Company responds when filling out survey"
- "Company does NOT communicate nor care."
- "look else where."
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I WAS a MegaPath Partner. I ordered a T1 for personal/business use in my home as the local cable company did not offer business services/static IPs to anyone wishing to install in a residence/residential address (this includes apartment complex offices as well).
So I went and ordered the service with my Account Team and everything was on the roll. Little did I find out prior to ordering. MegaPath actually contracts and RESELLS services from CenturyLink and a company called Global Capacity (a telcom broker). Communication stopped there. NOBODY knew anything at any time. I had one install date issued by MegaPath that was totally wrong and if it wasn't for AT&T calling to confirm an install date I would have never known.
It took countless calls to MP to get that figured out and still to this date they never realized they were wrong. It was all AT&T's fault.
When installed, the router was shipped NON-PROGRAMMED and they wanted to dispatch AT&T to come out AGAIN to program the router MP sent- 2 weeks later. Or ship a new router out and hope it was configured. I managed to get someone to do it by remote.
Tech support is HORRIBLE. They're rude, hang up on you, and put hostile comments about you in their notes- which are available ONLINE for YOU to see in your account. Management does NOT care. I ordered more IPs for my network as I was using static for everything, they informed me I would have to reprogram EVERYTHING on my network and wait up 72hours before anyone would configure the router, I had to email others to get this done ahead of time.
Bottom line is; still 60 days later, and no commission check either for this line that I should have received by now. Also going to Qwest/CentLink and purchasing directly through them, as MP has my T1 connected to LA instead of Chicago. My ping times are 90+ on average and even YouTube is unusable at times, even on a T1.
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Review by saradon
member for 12 years, 486 visits, last login: 3 days ago
updated 111 days ago
- Bethesda,Montgomery,MD
- $77 per month
- (12 month contract)
- about 30 days
- Verizon
- "Always on, always available, it just works."
- "Company can be inflexible."
- "If they have what you are looking for at the right price, fine, otherwise sales is indifferent, though retention is better.."
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I have had DSL service with Megapath for approximately two and a half years, and it has been the same price the entire time. When I joined it was prior to their acquisition of Covad (or merger, or whatever they call it) and I joined when Megapath, in my area, MD, was using the facilities of DSL.net which they had previously acquired. (DSL.net as I understand it was a primarily-business ISP specializing in SDSL circuits, which is what I have.)
I compared Megapath's offer of 1.0 Mbps with a 90% circuit speed throughput guarantee with Covad's (then a competing provider) of 1.5/786 best effort service and chose Megapath because of the 16 hour service restoration mean time SLA. They were approximately the same price. I would have had Megapath 1.5/90% except I am just a bit too far from the CO (approx. 8k ft) for it to work reliably - they tried at installation time, and the signal is not strong enough (around 8 dB).
The documentation varies (either saying 1.0 / 90% or 1.1 / 80%) but the actual data throughput received, which I have documented regularly on DSLRs speed tests and just ran again and pasted below has ranged between approximately 920 Kbps to 1.1 Mbps) month-in, month-out, steadily and consistently over this entire period of time. Only two outages that I can recall over the past 2.5 years, and only one was for more than a day. Technician arrived the next business day and it turned out to be a routing problem related to changes they were making at the back end not being updated properly in my DSL router (which they configure and maintain, as opposed to the Watchguard WiFi/Firewall, which I configure and maintain.)
Field technicians are good, as is second-level tech support. First - well, I suppose you need to start somewhere. And they are better than many I have dealt with too, to be fair, though it can vary a bit.
I'm month-to-month now (after contract signing or renewal is for a 1-year minimum term and the agreement is actually in writing, you sign the quote - not just a promise over the telephone). I also paid for the equipment (Netopia 4652) and installation up front, now I believe they may prefer to do a higher monthly cost with lower or no up-front cost, so that is still amortizing. Also, upon renewal for another year they give a free month (but you still pay the taxes and nebulous 'fees' of a few dollars that month).
The speed - since I actually get all the baud (remember that word?) rate I'm supposed to, peak-times or off-peak times - reliably and without fail, no fluctuation, no sharing, no 'up to' is fully adequate. Does it buffer a bit? Sure, but nothing waiting a bit doesn't cure, and then not often, and only when streaming videos. I've used it to watch HBO GO and Cinemax GO movies on this connection using Wifi (have a WatchGuard XTM-21W I think is the model). I think they may adjust for the speed, but the picture quality I received was fine, and no buffering pauses once it got started. So a + for the connection's consistency in peak times. (And just FYI, I re-watched Steven Spielberg's movie Duel, which was still as good as I remembered it.)
Would I be fine forever with 80% of 1.5 instead of 1.0? Sure, and if I was 7k feet from the CO instead of 8k feet, maybe I would have it. I also get 1 Mbps upstream, which though I don't use it much (I'm not hosting a server in my home office) makes VOIP or gaming very reliable. To get a guaranteed upstream better than this, I think you'd have to get a T-1, which is probably why it is more expensive ($225 or so I believe on special), since if consistent upstream speed (as opposed to overall reliability and consistent adequate throughput, which is what I was after) is what you're looking for -- short of a T-1, SDSL is your best bet. I believe it also travels further than comparable ADSL. They don't market SDSL much, and they call it other names (Ethernet over Copper, as I understand it, is actually 2 or 3 bonded SDSL pair with a mission-critical repair priority, and the same circuit speed throughput guarantee. I'd get it if I could afford it.) I also get the satisfaction of supporting CLECs, and if I can have fully adequate internet service without supporting attempts to promote fiber loops on which ILECs don't have to sell UNEs to CLEC providers, I feel better about myself until UNE issues on fiber loops are resolved by those states that even try to ensure there are alternatives.
The other advantage is my reliable internet is independent of coax; so I can go from promotion to promotion with Cable TV (or drop it entirely) without having it affect my connectivity and be able to tell them I am stopping without worrying about anything else.
»www.pingtest.net/result/74004488.png
»www.pingtest.net/result/74004576.png
»www.speedtest.net/result/2376366582.png
»www.speedtest.net/result/2376545304.png
I hope this was helpful. I'm a longtime user of DSL reports, though mostly a lurker, and thought it deserved a review from my area.
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Review by richbrown
member for 237 days, 1 visits, last login: 193 days ago
lodged 237 days ago
- Eugene,Lane,OR
- Business customer
- $1400 per month
- (36 month contract)
- about 160 days
- Qwest
- "Good technology and voice quality with WAN connectivity to all of my sites"
- "Paperwork was bit of a pain."
- "Great product for the price..."
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Megapath has provided by service for almost a year now and I love what love provided! I have 22 locations and they were able to build me a private IP network with phones/voice to all locations with 4 digit dialing and no long distance charges when dialing those locations. I love the portal and the mobile voice product that is on my smart phone. I would certainly recommend Megapath to other mulit-location users.
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Review by kmhargan
member for 237 days, 0 visits, last login: 237 days ago
updated 237 days ago
- Oakland,Alameda,CA
- Contract price not specified.
- "Horrible customer service; undependable connectivity; has no interest in residential customers."
- "If you are looking for residential service and customer support, look elsewhere."
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I began as a Speakeasy customer with dialup when Speakeasy was out of a little cafe in Belltown, Seattle WA. As soon as DSL was available in my area (Oakland, CA) I switched to DSL and VoIP. This spans a decade, and was hands-down the best customer service ever experienced. Trouble tickets were done online, and customers could follow the progress, and always had a way to contact the tech handling the issue. First red flag was the sale to Best Buy; customer service deteriorated some, but still maintained the Speakeasy "brand." The last couple of years saw a merger with Covad and finally Megapath. The focus is exclusively on business service, and residential customers are out of luck. In the month of June, I spent 265 minutes on my cell phone (and exceeded my monthly minutes) trying to get my VoIP service back, which had been down since the first of June. In one service call, which lasted 109 minutes, the tech actually told me "I know nothing about residential service." He proved his words to be true. The online ticket service has been done away with and it is as far from Speakeasy as could be. It is more than disappointing that a small company allows itself to be totally consumed by a behemoth and lose all identity that kept customers loyal for years.
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Review by nanaki333
member for 2.6 years, 334 visits, last login: 12 days ago
updated 249 days ago
- Chantilly,Fairfax,VA
- $2500 per month
- "Used to be great service with primo Support when was Speakeasy"
- "When Megapath took over, you're lucky to get any support at all"
- "If you're looking for business service, look elsewhere"
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UPDATE: 8/1/2012
Service started acting up again 7/19/2012(as if it stopped, but this time really bad) having dropped packets and brief outages (once again, cable modem was fine plugged in to same firewall). Called in to a tech and they confirmed I had high packet loss and there was indeed a problem. They would open a ticket with XO to correct the problem. By this time, the line has stabilized as it always does, but as always, the problem comes back. 7/23/2012 comes around and I finally hear back and now they say there are no problems with the circuit so nothing will be done. Completely ignoring the problems they discovered and my long laundry list of tickets. Enough is enough. I'm ready to cancel everything.
Submitted request to cancel service on 7/23/2012 (they ask you email to create a ticket for this when I called). Few days pass and nothing. Create a new ticket for cancellation 7/30/2012.... Nothing back as of today (system says give them 24 hours. I about a week the first time and 48 hours the second time). Sent ANOTHER request to cancel. Sent about 20 emails today that I want to cancel and would like acknowledgement of this. If I hear no response from this, I'm trying the phone again. If that gets me nowhere, I am contacting the BBB and the Attorney General. I have not been under contract any longer for about 5 months and wish to stop my service.
Megapath seems to think by ignoring my requests and pretending they never happened is a good way to retain customers.
UPDATE: 7/16/2012
Took Megapath a week to get back to me on my intermittent problems. Once again, nothing was done because they saw no problem while testing. If they actually took care of things when I say I'm having problems, my service may actually be fixed. It is completely random when it happens and it can go on for hours, days or even weeks at a time. In the 3+ years I've had their EoC service, it has never been what I could call reliable. Can't wait for the fiber to get here. I would not use Megapath again even if the service was free.
OLD
Had multiple T1s, DSL and EoC service for the last 10 years and service used to be great. Ever since before Megapath merged with them, support is non-existent. I've got great stories of incompetent phone techs, to on-site techs.
10Mb EoC service drops to ~6.6Mb up/down with sporadic packet loss. Switches, router, cabling, everything has been changed out except for the service provider. Calling in with an outage is useless. They usually just wait it out and don't want to get to the root of the problem .EoC constantly has pairs that go out and I'm told to just reset the modem (Hateras) every time. How about fixing my service so it doesn't happen?
Data T1 has been out solid for the last 3 months. When I tried to finally cancel, my request went ignored for nearly a month. Only reason it was finally noticed was I put in several tickets, phone calls and emails telling them to cancel. Good thing the data T1 was only a backup to the unreliable EoC.
I still have EoC while I wait for my fiber install. I'm currently using Comcast cable modem as my primary connection now with EoC set for all site-to-site VPN traffic until my fiber comes in.
When I moved service to a new building, they never turned off our old service, so it was just gathering money and late fees. Finally they came to us and said we have to pay ~$8000 or they're cutting off all our services. This confused us cause we're always on time. After digging around is when we discovered it was at our old address that we had vacated over a year ago. Cut them a check and it took over a month to get our money back when we finally got to a top exec.
Phone service was a chore getting setup. After setting it up on a Friday evening and migrating everything over, we unplugged equipment from the test area to move it in to the rack. The tech forgot to save-to-rom, so all of the settings were completely reset. Called in to 'support' and they said it was a problem with our PBX (trixbox). Tried telling the techs that it was just working and stopped immediately after we moved the equipment back. We were told "Enterprise Support" has left for the day and won't be back until Monday and to call back then. After a bombardment of emails and calls Friday and Saturday, an 'Enterprise Support' tech called us on a Sunday and confirmed exactly what we said.... The config that was currently showing was the default with no changes made.
On a side note, sales people don't know the difference between phone services they offer. They do not know the difference between analog, PRI & VoIP. Asked for PRI, as is reflected on contract and was given VoIP/SIP. Took about 6 months to finally get a PRI handoff. Happy to say the phone service has been pretty reliable though. I get a lot of email notifications of Megapath SIP outages. Thank goodness I don't have that anymore!
Stay away!
Just thought I would update already. For the past week our EoC has been going offline completely, instead of just a pair. Good thing the Comcast cable plugged in to the same router has been reliable.
Jul 9 02:58:08 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 9 02:58:30 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 9 11:44:17 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 9 11:44:25 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 09:02:57 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 10 09:03:05 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 10:41:28 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 10:42:38 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Jul 10 12:05:57 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 10 12:06:04 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 14:47:31 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 14:48:47 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Jul 10 17:11:47 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 17:13:23 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Comments:
| | I hear you. Our bandwidth is dual-homed, part Cavalier, part Cogent. Problem is one leg of our leased fiber belongs to Cocmast. It has gone down four times in the past six months and every time it is the Comcast segment of the link. | |
| | Reviews:
·MegaPath
·Verizon FiOS
| Re: I hear you. luckily my Comcast cable modem has yet to show any signs of instability. the EoC connection from Megapath is provided by XO. i've had stability and packet loss for years and XO doesn't care one bit. if it's not showing any signs of failure for the 5 minutes they run their test then there's nothing wrong. even when Megapath provides logs to XO showing they had packet loss, along with my packet loss and alarms, they just brush it off. apparently i have to figure out some sort of schedule for the unscheduled downtime for them to test and see a problem.
once our fiber goes online i can be rid of Megapath completely. earthlink is going to be providing it with AT&T and Verizon providing the links. | |
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