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 Review by Skeedatl 
UPDATED: 57 days ago
member for 286 days, 476 visits, last login: a few hours ago
 Huntington Beach,Orange,CA
 Business customer
 $400 per month (36 month contract)
 about 7 days
 Covad
 "Rock solid T1, A+ support, free router+install (no rebates)"
 "High junk fees"
 "Excellent service, great T1 price, very happy"
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UPDATE: 8/10/08 Still the best service experience I've ever had with a provider. You definitely get what you pay for with a T1.
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Pre Sales information (5): After the nightmare that was Covad Wireless, I needed an alternative. For the wireless we had business ADSL, but being 19,200 Cu feet, we were limited to 768/128 and were lucky to get service at all (VZ limit is 18K ft). But 128kbps upload is painful for VPN so I did some searching and saw the Megapath $360/mo + junk fees T1 deal. It was more expensive than the Nextweb Covad Wireless contract I had, but about the same as what my renewal price would be when it expired (Covad had doubled prices and/or severely cut plan speeds). So I went to the site and had an online sales chat. I quickly got all the info and placed the order (including contract) all online. Took about 30 minutes from start to finish including all my questions.
Install Co-ordination (5): Literally within days Verizon was out to install the new NID for the T1 on my building. No problems. 3 days later Covad showed up to do the inside install which took a couple of hours including swapping out the router I had received which was bad (new in the box). Considering 3 companies being involved, a trouble free 1 week install for a T1 is very impressive in my opinion.
Connection reliability (5): 4 9's reliability by SLA but I'm seeing better. Looking at router logs I haven't has a single outage. Beyond excellent and FAR superior to Covad Wireless that it replaced. If you need a mission critical connection, it's hard to beat a T1 for reliability.
Tech Support (5): The best I've ever had. I called just looking for some hints on how to get my Netopia router into a bridge mode for my VPN appliance. They quickly set up the router from their end and it works like a champ. It's nice not to have to do that work any more.
Services (5): The service has quite a few features. My full T1 package includes:
Free install
Free Netopia router
20 hrs of dial up time
50 email addys
100MB web space (10GB traffic limit)
Up to 13 static IPs included
Usenet (throttled to 256kbps but it's free)
SLA
4 nines reliability
3 nines packet del.
MTTR 4 hours
Max latency 110ms
Value for money (5): Lots of extras, free $800+ Netopia router, free install, cheap monthly fee make this a great T1 deal, fast & clean install, excellent customer service and tech support. Plus unlike some other providers, this is true free router+install, no rebate bullcrap.
I would definitely recommend Megapath if you're a small biz and need a T1.
Equipment is a Netopia 4622XL
Service full T1
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Review by duodec
UPDATED: 112 days ago
member for 4.2 years, 141 visits, last login: 57 days ago
Palatine,Cook,IL
$81 per month
about 21 days
SBC
"Fairly fast, initial tech support was responsive"
"Web support portal changed to require Internet Explorer only; it USED to work with Firefox; tech support unresponsive to this"
"it works, cheaper and faster than IDSL but slower now than it was at first"
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Ordered 6M/608 static-IP ADSL to replace Speakeasy IDSL when it became clear that Speakeasy wasn't going to provide any better service in my area. Sales were friendly and helpful, provided all the necessary information, and everything worked smoothly using self install with a Cayman 3346.
Current performance (~4400/450) is a little below expectations but I have a long and twisty inside wiring path from the demarc to where the router is located; that will be corrected.
The initial tech support call was to switch from a single IP with their router providing NAT to a IP range so that my firewall could have a public address. This happened in less than 24 hours, and support was very friendly and efficient. All internal services are working perfectly now.
Last week, when actually switching my nodes to the ADSL service, I found the Megapath mail servers rejecting my using them for relay. Per their FAQ I wrote them with all required info on 9/3, received the auto-acknowledgement the same day with a promise of a response within 24 hours. No response so far, and a followup note sent in reply to the acknowledgement has not been acknowledged.
Late on 8/31 I received an email with the rebate info promised in my contract. The referenced rebates ended up being for orders placed up to 6/30/05 (mine was placed in August), with a last postmark date of 8/31/05 (I didn't even see the letter until 9/1). I've written back three times since then with no response, however the two referenced rebates DID change; they now show last order dates of 9/30/05, but since the last POSTMARK date is still 8/31, they still are not usable.
Service has been solid since installation, no problems there.
Update: 17-Jun-2008
Overall reliability has been excellent. However performance has been slowly deteriorating. I upgraded the wiring from the DSL modem to the demarc to Cat-5 and had an initial boost from (~4400/450) to 4600/480 (repeatable) but average performance has declined to (4000/420) since then, and upstream latency is occasionally an issue.
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 Review by madmax2000
Posted: 175 days ago
member for 1.4 years, 455 visits, last login: 36 days ago
Lookout,Pike,KY
Business customer
$500 per month
about 20 days
AT&T
"Fast Install just under 21 days with local loop provided by at&t"
"None so far other than a contractor showed up to configure my router"
"Great DS1 line with under 60ms round trip with sla of <110ms"
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Very fast install and great support circuit turn-up team.
I have little to review about this provider at current time as services were only turned up Friday, The only bad thing well not really bad point was a contractor showed up to configure my router how ever this was not needed and he left about 10mins after he got here after verifying ciruit was online
I supplied my own router Cisco 2621XM and csu/dsu had no problems with configuring for dmz and lan access
Will post more at a later date
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Review by ROKKSTAR
Posted: 280 days ago
member for 7.6 years, 44 visits, last login: 280 days ago
New York,New York,NY
$249 per month
about 30 days
Verizon
"Best service and tech support bar none!"
"none"
"The ISP I have had so far"
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I have been with Megapath for mearly 8 years and love them.
1.54 SDSL and getting 2.0 SDSL speed.
Tech support is the best, and always fast to answer the phone.
Yes I pay more than there current rates since I signed up years ago.
But for the quality of service and support I get it's worth it.
can't say enough about this ISP.
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Review by mtm10
Posted: 317 days ago
member for 2.1 years, 41 visits, last login: 3 days ago
Los Gatos,Santa Cruz,CA
$400 per month (12 month contract)
Verizon (ex GTE)
"Very reliable service (4 years)"
"Hard to reach customer service sometimes"
"Once you get to a human, they fix the problem"
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I have a T1 from Megapath because we have no cable, too far for DSL, and satellite is too high latency. (Megapath is reselling Covad T1 over Verizon wires). I beam the T1 to 5 neighbors via Proxim Tsunamis, and hence get the cost down nicely.
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Review by SCCutler
UPDATED: 1.1 years ago
member for 7.6 years, 1912 visits, last login: a few hours ago
Dallas,Dallas,TX
$189 per month
Southwestern Bell
"Fast Effort, Good Communication after NP Shutdown"
"A Little Line confusion"
"Hats Off to MegaPath for their efforts!"
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Update 8/07-
No longer with MegaPath, but their service was top-notch to the end. We have now changed over to Birch (bundled phone and data on a T-1).
Update 4/17-
As a DNV (Designated Northpoint Victim), we were in big trouble when we found out that NP was going to shut down; MegaPath had ordered the new line through Covad before NP stopped working, and we had a SWB wiring date scheduled soonthereafter; SWB showed up on the appointed day and wired; there as a bit of confusion when, the evening of the CO line installto the demarc in the building, we received an email which said that the wire install had "failed" (Whatever that means)- I sent along an email telling them that the wire was in place, waiting in the demarc with a nice ident tag on it, and they sent a subsequent email stating that after additional "testing," the new line was ok (whatever).
Next day, got message that Covad scheduled to install 4/17; and around 9:30 am today, a knowledgeable and competent Covad tech showed up, did the install in about 20 minutes, and answered all the questions posed to him. All up and running, very happy, already placed my order to bump speed from 384 to 768. Now have a Netopia 7200T in place.
Now TELOCITY, on the other hand, still hasn't managed to get a line ORDERED. But that, my friends, is another story entirely.
________________
This part was from before...
We came to MegaPath through the Phoenix acquisition (failure?). Was a little bit miffed when the call informing us of our pending changeover came in on a Saturday (or Friday night)- outside of business hours, but hey, they have a lot of changeovers to do. So we had to "do the hustle," since the 'Net is muy importante to our business. Various problems with our firewall and verifying source of trouble after cutover from Phoenix's DS3 to Mega's, but Mega's Tech Support absolutely, positively, would not quit, and ultimately got things running (problem was at NorthPoint). Good tenacity, and the feature set for the buck is pretty good. I'd deal with them again.
Now, if I could just get some response from Telocity (at the house!).
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 Review by dsl_boy
UPDATED: 1.1 years ago
member for 7.8 years, 1430 visits, last login: 31 days ago
undisclosed location
$485 per month
about 20 days
SBC
"T-1 service review -- it works as advertised"
"Expensive"
"T-1 from Megapath is expensive, but impressive"
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Another update:
I'm still using Megapath -- their system sometimes has service dropouts, but mostly seems reliable.
Another update:
Megapath service continues to be reliable.
Another update:
Megapath has dropped their T-1 price by another $30 to $449/month Expect to pay another $45/month in fees and taxes.
Another update:
Well Megapath has dropped their T-1 charges by another 20% (from $699 to $599 to $479.) That's wonderful, but they don't notify their customer's of price changes -- one has to notice it on their web page, and then call in and get "reprovisioned" (signing another service commitment). And since it is not always easy to reach customer service at Megapath, this is a lot harder than you might think. What a pain. Still Megapath offers the cheapest T-1 service I've found, and usually service (over Covad) is acceptable. If you can't get cable or dsl service, this may be for you.
An update:
After several years of service, Megapath/Covad T-1 has proven to be fully adequate for my needs. It is just incredibly expensive. Here's what I wrote before -- which is still true.
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I've had the following services from Megapath:
- IDSL through Northpoint
- IDSL through Rhythms
- IDSL through Covad
- T-1 through Allegiance
- T-1 through Covad
I've certainly had my up and downs with Megapath (as the long, long list of comments below will testify -- the low point was certainly the way Megapath handled the Northpoint to Rhythms transition -- but that is ancient history). Today, however, my current service of T-1 through Covad is reasonably reliable (although Covad has the right to take down the service between 1AM and 6AM and sometimes, although not often, does this.) Other than service outages because of preventative maintenance by Covad and one unfortunate incident involving an outage of Megapath's DNS server, I've found service to be reliable and satisfactory.
Straightening out bill problems sometimes takes multiple phone calls, but Megapath always has corrected the bill in the end.
Megapath technical support almost always involves a wait (I suspect that because when I call, several people are calling -- there is some mass outage). When I was having serious problems with my Allegiance line (I used to strongly recommend that users considering T-1 server refuse to accept service with Allegiance -- but now that Allegiance is out of business, that's not necessary), Megapath quickly switched me over to Covad with a minimum of delay -- in about three weeks, I was up with far more reliable T-1/Covad service. However, during recent failures (coincident with SOBIG virus -- which was, perhaps, the cause -- it was impossible to get through.)
One point of confusion has been during the installation process -- PacBell has a way of coming a day or two before their appointment and giving up quickly if they can not get interior access
Oh yes, that pesky USF charge. Wish they were more clear about it.
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Review by largeformat
Posted: 1.2 years ago
member for 1.2 years, 0 visits, last login: 1.2 years ago
New Rochelle,Westchester,NY
Business customer
$500 per month (24 month contract)
about 400 days
"Absolutely nothing"
"Everything from install to service and support"
"Worst provider ever!"
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Megapath networks is a joke.
After a year and a half my service still does not work.
I started with a fract. t1 then i moved to a full. That was supposed to solve my problem.
It didnt. The first install crossed my lines with someone else. They blew 3 smart cards and 2 routers. The line should have been deemed TNF a from the start. Over $4,000.00 later im broke and pissed.
I have a full T1 that costs over $450 a month. The line is bouncing.
I have had many techs out here. They only made it worse. I had days where i couldnt maintain a connection for more then 1 minute at a time.
There billing is criminal. They are liars and cheats. Most of the employees cant even figure out there own systems. This is an admission from them.
I cancelled the account and i was promised that i would not be charged for an early termination.
What do you think happened. Yup a bill for $1400. I have to file a claim and maybe get the amex credited. They should be arrested.
Ive never had such a bad experience in my life.
I have the distinct honor of having one of the largest trouble ticket histories and probably received the most amount of credits in there history.
The moral of this story is stay AWAY!!!!
Followup comments:  bescher
Bescher
Premium
join:2003-12-07
Brookfield, WI
| Megapath service Hmm Strange I have been with Megapath.com/Megapath.net now for 7 years. I started out with a 384K DSL line. went to a partial T-1 4 years ago and have had my full T-1 2 years now. I will say their Tech support isn't 100% but pretty good. I have been down twice in those years with the last time the past 3 days. My complaint about their Tech support has to do with them calling you to tell you status of the repair. But the problem is that in my area for example Covad covers my hardware to the Dimarc and then AT&T covers from the Dimarc out. Sometimes Megapath has to deal with them. I was on hold for 2 houes this morning because Megapath was on the line with Covad and AT&T.
Now their accounting is another story. That does suck although I have never been overcharged. But they have changed accounting systems and I have 4 diferent accounts number since I have been with them. My current T-1 charge with a 1/2 class C is $433.00 a month with Taxes and all that stuff.
Overall it has been pretty good service I would rate them a 8 out of 10 (the billing dept drops them down.
Bob E | |
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Review by jcirinci
Posted: 1.2 years ago
member for 5.1 years, 26 visits, last login: 2 days ago
San Jose,Santa Clara,CA
$85 per month (12 month contract)
about 5 days
AT&T
"Great Technical Support, Excellent handling of the LEC, allows other routers"
"Expensive, no support for Cisco IOS"
"Worth the extra money for their tech support"
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Looked at Cable - Comcast is the local but performance is poor. Close enough to the B-box to get 6M/608k - average real throughput is about 4M/400k. I had a package which is no longer available that has this 6M/608k with 5 static for $85.25 / month after some odd discount of $100+.
I have had MegaPath for ISDN, ISDL, and ADSL. Very happy with thier technical support when I have problems - able to quickly determine where the issue is. Especially good at handling the LEC which is a blessing for me. MegaPath uses Netopia for their CPE. Not bad gear, easy to manage text menus BUT.... they also allowed me to use my own CPE and gave me all the VC information to configure it - NICE!! Wish they had people on staff that know IOS and would be willing to configure / monitor using a Cisco router.
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Review by (hidden by request)
Posted: 1.4 years ago
(review was emailed from domain us.ibm.com)
Bethesda,Montgomery,MD
Contract price not specified.
Verizon
"Very polite service tech"
"Company administration/ coordination was laughable"
"Aviod mega path at all cost."
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I am sorry to say that Mega Path, in the Maryland/ suburban Washington, DC
area, is a complete joke. They had scheduled and cancelled a set-up visit
at least a dozen times. It got to the point where I just told them to not
schedule, to just show up and I will be on site. This is for a business
application so I didn't mind the arrival time of 8 AM to 4 PM, I was going
to be on site, but to continually cancel and reschedule over a two month
period is unacceptable. Then, when they were finally here the technician
- who was very polite - was put on a 45 minute hold by his service/ ping
center. Do whatever you must to avoid Mega Path.
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MegaPath
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