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Review by bobeitch 
Posted: 5 years ago
member for 5 years, 0 visits, last login: 5 years ago
 Oak Park,Cook,IL
 Business customer
 $100 per month
 Ameritech
CLEC party: Covad
 "Connection is good and fast"
 "Recent POP problems are really annoying. So far tech support hasn't fixed it."
 "I'm shopping for something else."
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MegaPath is having a lot of POP problems. I have to keep two Web
browser pages open to get mail for my two accounts.
Stuart Leitch
Overtones
708 848 7752
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Review by kenoshi
Posted: 5.1 years ago
member for 5.4 years, 2 visits, last login: 5.1 years ago
San Leandro,Alameda,CA
$69 per month (12 month contract)
SBC
CLEC party: Southwestern Bell
"Best tech support, very knowledgeable, 24x7 support"
"Sometimes, they lag when processing provisioning requests"
"If yer looking for a solid ISP with friendly, knowledgeable support, Megapath is the way to go."
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The best part about Megapath is their tech support. Very friendly, very helpful, very knowledgeable, and best of all, available 24x7.
Their provisioning department lags sometimes when processing requests...I requested to have my speed increased recently, and that alone took 2.5 weeks as I was bounced between sales and customer care (provisioning)...when they finally got the digital signature docs drafted and passed the request to SBC, took SBC like 2 days to complete it.
But now, I'm at 6m x 608k, for $69 a month. I'm a happy man.
Their network is top notch, it RARELY goes down, in my 5 years with Megapath it went down like twice (1 was a router problem, and 2nd time really wasn't their fault, entire grid was out in my area due to problems at SBC), and network maintenance is always performed on time, usually sooner than their own deadlines. Everytime I have issues with getting to a certain site etc., it has always been through backbones on other networks, and not Megapath. Their network staff is diligent, especially during times of virus outbreaks. They quickly isolate troublemakers in their network (customers) so as to not disrupt services for other clients, and to prevent the spread of viruses.
If yer looking for a solid ISP with friendly, knowledgeable support, Megapath is the way to go.
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Review by kmerkel
Posted: 5.1 years ago
member for 6 years, 15 visits, last login: 353 days ago
Shepherd,San Jacinto,TX
$587 per month (24 month contract)
 about 21 days
Southwestern Bell
"reliability, tech support expertise"
"cost"
"choice direcway - still shudder"
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have direcway - until that 2 yr nightmare expires- equipment is disconnected from that useless system (thats a whole different review in this site)
I have frac T1 (384K) complete with sla and definately advanced (and knowledgeable) support. (I could have opted for a larger pipe for another 100 or so but have not yet seen that as a requirement). It all probably boils down to you get what you pay for. The install was all rebated back and though I hate rebates in general it is what it is. An issue with my netopia rebate (rejected - must be a company) but an email case to megapath billing resolved this in one day) Information re status of install was forthcoming through email and megapath provided an immediate link and logon info to track status learn of offerings and open up cases for assistance.
The install through SBC was quite involved since I am many miles away from the nearest pop (hence direc_crap). SBC installer came by had it up and within acceptable parameters - but told me he was not satisfied with it so went off to replace some equipment. He plainly explained that in 90% of service situations - if the install was flaky so would be the service. The time frame was well within projected - but a long window had been allowed - I was pleased that they had a realistic projection (dependancy on the telco of course.) I ran my own internal wiring so this was a non-issue. The hookup was easy and painless. Once installed I decided I needed a few ip's and a 5 ip (usable) range was provided within 2 days. Further issues I had with DNS were resolved by megapath though this was clearly outside the scope of support (I was not familiar with the dns requirements for segmented (less than /24 range)
The major downside of course is the cost but considering that I have 0 options other than direcway and spent many hours swearing at the equipment and numerous hours on the phonewith direcway (also opened a case witrh BBB and did get some free service which I never used since I had megapath before that finally came to fruition).
All in all this is not for the financially challenged BUT if you have good tech expertise and can work with an elevated level of support AND require a good guaranteed bandwidth solution this is the way to go. (Especially if out on hwy 59 50 miles north of Houston - yes country living with all its' comforts). Also small to med businesses should look into it). Megapath support seems to be very good - probably the best I have experienced to date. (Being in a technology role myself I run into some real losers). If it changes - I will update- I am at best demanding as may be determined by my direcway review and postings - So if in texas N Houston area and it is your misfortune to need broadband- seek out louie papp who was instrumental in my final descission to go with megapath (patience especially coming out of direcway)
I have had the luxury of DSL from qwest, dialup of course, satellite; and full and now a frac T1.
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Review by cudaboy2
Posted: 5.1 years ago
member for 5.1 years, 9 visits, last login: 2.8 years ago
Raleigh,Wake,NC
Contract price not specified. (12 month contract)
BellSouth
CLEC party: Covad
"fairly good connectivity"
"billing errors, close acct then they send you to a collection agency"
"when it all started everything was ok then down hill from there"
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When I first signed up it was good, very little problems unless you needed tech support. Then to get through to a human you must call after 2 AM... You know its bad when i'm not a network advisor or anything but on 4 occasions I was the one who had to explain to tech that there was a node not working.
I moved so i called megapath to close my acct ( had the acct for over 2 years) suspoedly they closed my acct. Just recently I get a call from a collection agency stating that I owe megapath a months worth of dsl charges. So I called megapath and get told by the billing dept that they only close your acct when you send them an e-mail telling them to close your acct. Guess when you call on the phone it means nothing.
So be warned if they dont send you a bill you might want to e mail them immeadiatly so you dont go to collections and have a mark put on your credit history because of there laxed billing policies.
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Review by (hidden by request)
Posted: 5.2 years ago
(review was emailed from domain insightbb.com)
Greenwood,Johnson,IN
$100 per month (12 month contract)
Covad
CLEC party: Covad
"Better than ISDN..........barely"
"Too expensive, poor service."
"You're better off with cable broadband since it's about 1/2 the price of Megapath."
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Monthly fee was too expensive. Cable broadband (and most other DSL
providers) are half Megapath's price. I was being charged $100.00 per month
for IDSL. I asked them to lower my price based on my slow connection, they
said they couldn't.
Expensive install. I was charged $300.00.
Install took 2+ weeks. Installer was overweight (substantially) and
couldn't get in my crawl space to run the line. I had to do it myself while
he was here. I called Megapath and told them to wave the install fee, they
refused and said the best they could do was give me one month of free
service.
As soon as cable broadband was available in my neighborhood, I switched.
Free install. Installer ran the line to my office, as requested. Monthly
price is less than half what Megapath charged and speed is about 2x better.
Magnificent Bastard Productions 2004 ©
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Review by JohnyJukeBox
Posted: 5.3 years ago
member for 5.3 years, 14 visits, last login: 4.3 years ago
San Francisco,San Francisco,CA
$129 per month (12 month contract)
about 10 days
SBC
CLEC party: Covad
"Adsl connection with a router, static ip's, and 24 x 7 support by technicians in the US!"
"Recently hold times to get to tech support..........."
"Great isp, excellent tech support once they are on the phone. Superior routing and latency!"
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I have had this Adsl service from MegaPath / Covad for about 9 months. Initially with my install had the problem of not having a jack in my room for the telephone number that the lineshare was to be installed on. Solved that by having SBC install a phone jack for $125. Probably not the cheapest company that can put in a phone jack but they were onsite the next day and did clean work completing the job in half an hour (125 feet of cat 3) .
Unpacked the Adsl self install kit shipped by MegaPath (Netopia 3346 4 port adsl router) and hooked up the router and the line filters included with the kit. Dsl synch light lit up right away! Set the NIC in my pc to obtain an ip address automatically and cabled it into one of the 4 available Ethernet ports on the 3346 and was online right away downloading at 300 k per second and uploading at 38.4 k per second! Awesome smooth sailing install experience no need to contact technical support.
About 2 months after install I purchased a Linksys wireless router so I could let my roommates get in on the action from their laptops in the living room. The Netopia was running Nat and so was the Linksys and my roommate’s VPN was not working to her companies office due to the double natting.
I contacted MegaPath support sat on hold for 8 minutes and spoke to a technician named Brian who was very polite and professional and not reading off of a script! He informed me that I could get a block of 8 public ip addresses (5 useable with Nat off on the Netopia) by filling out their ip request form. I filled out the ip request form and 5 minutes later gave the ticket # to Brian who promptly allocated and built the route for the /29 subnet of ip addresses (this process took 2 weeks at XO... they were so lame).
I informed Brian that I wanted to keep Nat running on the Netopia because my pc and 2 others that were cabled into it directly with Ethernet needed to be behind the protection of Nat. Brian said no problem and setup what MegaPath calls Transparent Mapping. This allows you to run Nat but then pass the public ip's straight through to devices hooked into the Netopia like the Linksys wireless router. Now my pc's connected to the Netopia were still protected by Nat and my Linksys has a public ip address and a direct route out to the Internet! My roommate’s vpn to her office now works perfectly!
Two months later I purchased a Replay TV unit which is a DVR unit like Tivo but better because it comes with Ethernet built in so it can update it's program guide over the internet (With Tivo you have to hook it into dial up). I cabled the Replay unit into the Netopia and decided not to put it behind Nat and assigned it one of the public ip's just in case it needed some weird ports that the Nat might block. The Replay TV unit is live and happy with a public ip just like my Linksys wireless router!
After having all of these devices hooked into my Netopia I wanted to know how it was all working so I logged into MegaPath's customer central website and MegaPath provides the router login and password right there! No other isp's do that they all have a disclaimer explaining how you will lose your support if you login to the router...... total bs if you ask me considering they make you pay for the router (again this was XO's and Covad's policy.... LAME). I bumped around in the Netopia for a few and decided to call support to see if someone would explain the transparent mapping to me.
Got a MegaPath rep on the phone in 12 minutes this time. Rick was his name I think. He showed me a lot of features of the Netopia like the wan event history for checking the consistency of the connection stability, and the served ip addresses section where it shows you all of the pc's taking an ip address from the Netopia. He explained the transparent mapping as well.
It seems that the MegaPath support staff really know their stuff when it comes to supporting Internet connections. I have to emphasize this again " THEY DO NOT READ FROM SCRIPTS, AND THEY ARE NOT IN ABU DHABI POSING WITH MADE UP AMERICAN NAMES"!
All in all my MegaPath experience has been great! My internet connection is not 26.95 a month but when I have a question or an issue I get to talk to people who can fix my problems as soon as possible, and genuinely care about taking care of my problems which makes the higher rate worth it!
If you want to get MegaPath Internet service contact my sales rep Adrian Keller he is super well informed and understands the stuff he is selling. His number is 925-201-2614.
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Review by joseph2006
Posted: 5.3 years ago
member for 5.3 years, 0 visits, last login: 5.3 years ago
Anaheim,Orange,CA
$200 per month (36 month contract)
about 10 days
Covad
CLEC party: Covad
"you get what you pay for"
"tech support"
"stay away from megapath"
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for over 3 days now i have been trying to talk to someone over in tech support and my hold time are over 2 hours after 2 hours i just hang up because of this i am getting ready to cancel the sdsl line and i won't pay the cancel fine. CustomerID: 110960
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Review by hughmcl
Posted: 5.3 years ago
member for 10.1 years, 31 visits, last login: 5.3 years ago
Saint Joseph,Buchanan,MO
$120 per month (12 month contract)
about 30 days
Southwestern Bell
CLEC party: Covad
"Reliability and tech support are great."
"Billing and email support sucks."
"Overall not too bad."
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We've had no issues with the overall technical side of the connection (144/144 IDSL).
As for billing, we've had nothing but trouble. They never seem to receive our payments. The only way they seem to get them is to next-day mail them (which is real expensive). I'm the technical contact, not the billing contact, but for whatever reason they send the bills in my name and won't change it! Emails to billing seem to go on deaf ears. They won't take credit card payments over the phone. It's a real disaster.
However the technical side is great! I wish they could get their billing issues sorted out!
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 Review by Lloydr
Posted: 5.4 years ago
member for 8 years, 2023 visits, last login: 88 days ago
Milton,Santa Rosa,FL
$65 per month (24 month contract)
about 30 days
BellSouth
CLEC party: BellSouth
"stable for over a year and half now"
"none"
"great service and great reliability"
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We've had Megapath home office ADSL since DirectvDSL died and the service has been rock solid. Service is 1500/256 and our slowest speed we run is around 1250/230, solid reliability. We just received our new /28 block of 16(13useable) static ips for no charge and the service has been nothing short of excellent.
The primary reason we chose and stuck with megapath is because they don't set invisible caps on data transfer per month and don't ban servers, which was an important part of our decision since we run multiple Linux/BSD servers and megapath provided the stable connection to host on without putting limits on our servers.
equipment is a netopia cayman 3341 that has nat disabled and is essentially just a dsl bridge, majority of the home networking is done by a Linux iptables router but soon will be testing OpenBSD as a secondary router.
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Review by superlinks
Posted: 5.5 years ago
member for 5.5 years, 0 visits, last login: 5.5 years ago
White Plains,Westchester,NY
Business customer
$316 per month (24 month contract)
about 30 days
Verizon
CLEC party: Covad
"on top of install process"
"deceptive billing using USF lie"
"lying to consumers is a bad idea"
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MegaPath Networks (www.megapath.net) is lying to its customers about the USF fee that they charge every month. When I challenged the fee, the billing agents simply hung up the phone on the first two attempts. I eventually reached the manager of the billing department (first name: Golden) who told me that this is a government charge and there's nothing they can do about it. In fact as the information below shows, they have total flexibility in the fee that they charge customers. What's more, MegaPath inflates its monthy charge and then issues a "discount" on each bill in order to further inflate the USF charge which is a percentage of the inflated monthly fee. Our bill came to $316 instead of the expected $249.
They are probably using this deceptive technique with many if not all of their customers. For comparison purposes, our previous ISP provided the same service at a quoted price of $269. The extra fees on that bill were just $10.03 per month versus $66.04 from Megapath. Megapath is stealing business away from other providers by advertising lower prices and then recovering the revenue shortfall by using this USF scam.
Summary: Megapath is deceptively over-charging their very large customer base and then lying about the fees when questioned by irate and uninformed consumers.
Here is what our research uncovered about USF...
USF (Universal Service Fund, Universal Service Charge)
A national policy to promote telephone service to all households. Telephone service is a vital link to emergency services, government agencies and surrounding communities and the USF is a subsidy to make phone service available for all Americans. This includes consumers with low incomes, schools and libraries and rural health care providers. All carriers are charged the same USF%. However, pay attention to this fee because companies have flexibility in passing this fee to customers. The charge ranges from no charge at all, a flat fee, % of interstate and international usage or % of entire bill. The company keeps the difference between the fees they receive and the charge they pay.
This excerpt came from: »www.telcobusters.com/FAQ_telepho···es.shtml
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MegaPath
