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Review by aphor 
member for 7.3 years, 36 visits, last login: 85 days ago
updated 85 days ago
 Chicago,Cook,IL
 $91 per month- (24 month contract)
 about 10 days "Used to be Speakeasy" "Not anything materially like Speakeasy any more" "Why should you pay premium price for their substandard service offerings?"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I used to rely heavily on Speakeasy to provide rock solid uptimes for my outbound and inbound VPN access and inbound remote data access. Their support had been legendary. That was a long time ago. AT&T and Verizon have been aggressively rolling out VRADs, locking CLECs out of the high speed DSL market, and Speakeasy was forced to hunker down under Covad's umbrella. That arrangement was a step down from what I'd expected from years of Speakeasy DSL. Now things are getting leaner. Megapath is an also-ran brand, and the service outages I've suffered in the last month since they started pushing for contract renewals smell like desperation to me. They want to sell me higher speed service, but they can't compete with cable or short-loop VRAD terminated DSL. I'm now evaluating alternatives.
One year on, and problems with my local loop seem to have stabilized, but the main complaint most people will have is that unless you are just lucky: that you live close to a CO, and that you have a short loop, you will not be able to get decent speeds. Recently Covad started shutting down all of the old Speakeasy account infrastructure, like hosted email, and probably other stuff. 2012 was the year MegaPath killed off the remaining vestiges of the Speakeasy brand. Since they have no chance of building out VRADs or reselling short VRAD loop ADSL, 2013 is time for me to drop MegaPath.
Comments:
 Reviews:
 ·AT&T U-Verse
 ·MegaPath
| Problems What type of problems have you had with MegaPath recently? I represent them (along with 15+ other CLECs) and are not aware of any problems except that they heavily rely on a company called Global Capacity in over 90% of their serviced areas since they pretty much gutted the COVAD/Speakeasy networks. GC is basically a wholesale company they place orders through and are again, resold to companies such as Qwest(CentLink), AT&T, and about 100+ other companies. So your uptime/downtime could depend on those companies and who they partnered with. | |
| | | | Re: Problems They can't keep their lines up or with even the same level of quality any more and their now surly support staff don't have any interest in pushing the LEC's to improve their lines like Speakeasy used to. Also, their accounts payable department is a disaster. They regularly took more than 30 days to register a payment that the bank confirmed was delivered, they "lost" multiple monthly payments ... although they "found" them as soon as I had my lawyer (at $300/hr) send them notices, and once I terminated my service with them, they sent no final bill and sent the account to collections before the bill would even have been due, then after another round with my lawyer, they admitted that they owed me for over a months billing due to their unbelievably bad accounting. | |
| | | Reviews:
·AT&T U-Verse
·MegaPath
| Re: Problems as far as network goes, as I've stated. The old network is pretty much gone. Now its resold and using various partners that is just backhauled to the MP data center in DFW. The old Speakeasy and COVAD days are long gone as those networks are gone. Very little of them are still around. This is even the network ELink was using for ADSL2+ and New Edge Networks, all gone.
I can't speak for the billing department as I've never had any contact with them, but I can comment on the rest of the company- as far as support and network. | |
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| | | I too am very concerned about the poor performance of Megapath. I was a happy Speakeasy customer for several years. I am now paying over $80 a month for a less than dial-up quality service. My speeds used to be fairly fast for our location. For example it took over 20 minutes to download Firefox yesterday evening. There were no other devices on my network at the time. I also can't find anything if there are any guarantees about upload/download speeds. It seems after I signed a 2 year contract is when the problem started. | |
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| | Megapath Rips You Off During AND After I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $700 to $450 per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.
Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to sit on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid responsibility. It only follows that either their customer will have to end service or go out of business because we can't receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.
Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-up), except the service was slower than advertised.
Then, last year, the bill went up $200 a month. This was due to "new taxes," so maybe I can't blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren't warned about and expecting us to just keep paying seems looney-tunes.
When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was so humane that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems. However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24? I hate them.
In the last month our service failed completely. This failure had nothing to do with the payment issue. We would call and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn't. I hate them. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings. | |
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Review by evincent001
member for 6.8 years, 12 visits, last login: 139 days ago
updated 139 days ago
- Los Angeles,Los Angeles,CA
- $120 per month
 AT&T- "Reliable service"
- "Very expensive and poor speed"
- "DSL speed has gotten slower instead of faster and very expensive"
| Connection reliability:
Tech Support:
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(ratings match consensus)
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I was originally with Covad, which was bought out by MegaPath. The good thing is the service is very reliable with outages only every six months or so and they don't last too long. The bad part is that my line speed is getting worse over time, not better. I currently get 1.2 down and .3 up. A few years ago with Covad I was getting 2.8 down and .7 up. I can't really blame the provider - the issue is that the service is coming through 40-50 year old copper phone lines that are decomposing more and more every year. The other issue is the cost - I pay $120 a month for this service. I have tried Clear wireless but they are just as bad (if not worse) because they throttle your service after a few months. Verizon FIOS isn't available in my neighborhood. All of this is amazing because I live in Los Angeles, not in some rural location. I've checked AT&T DSL but the only level they can offer to my address is .8 down (again due to ancient phone lines).
I'm about to try TWC cable for internet service. Will update this review to report on how that goes.
Comments:
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Review by TBusiness
member for 207 days, 188 visits, last login: 1 days ago
lodged 140 days ago
- Toledo,Lucas,OH
 Business customer- $578 per month
- (36 month contract)
- about 30 days
- Ameritech
- "Company responds when filling out survey"
- "Company does NOT communicate nor care."
- "look else where."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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(ratings below consensus)
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I WAS a MegaPath Partner. I ordered a T1 for personal/business use in my home as the local cable company did not offer business services/static IPs to anyone wishing to install in a residence/residential address (this includes apartment complex offices as well).
So I went and ordered the service with my Account Team and everything was on the roll. Little did I find out prior to ordering. MegaPath actually contracts and RESELLS services from CenturyLink and a company called Global Capacity (a telcom broker). Communication stopped there. NOBODY knew anything at any time. I had one install date issued by MegaPath that was totally wrong and if it wasn't for AT&T calling to confirm an install date I would have never known.
It took countless calls to MP to get that figured out and still to this date they never realized they were wrong. It was all AT&T's fault.
When installed, the router was shipped NON-PROGRAMMED and they wanted to dispatch AT&T to come out AGAIN to program the router MP sent- 2 weeks later. Or ship a new router out and hope it was configured. I managed to get someone to do it by remote.
Tech support is HORRIBLE. They're rude, hang up on you, and put hostile comments about you in their notes- which are available ONLINE for YOU to see in your account. Management does NOT care. I ordered more IPs for my network as I was using static for everything, they informed me I would have to reprogram EVERYTHING on my network and wait up 72hours before anyone would configure the router, I had to email others to get this done ahead of time.
Bottom line is; still 60 days later, and no commission check either for this line that I should have received by now. Also going to Qwest/CentLink and purchasing directly through them, as MP has my T1 connected to LA instead of Chicago. My ping times are 90+ on average and even YouTube is unusable at times, even on a T1.
Comments:
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Review by kmhargan
member for 281 days, 0 visits, last login: 281 days ago
updated 281 days ago
- Oakland,Alameda,CA
- Contract price not specified.
- "Horrible customer service; undependable connectivity; has no interest in residential customers."
- "If you are looking for residential service and customer support, look elsewhere."
| Connection reliability:
Tech Support:
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I began as a Speakeasy customer with dialup when Speakeasy was out of a little cafe in Belltown, Seattle WA. As soon as DSL was available in my area (Oakland, CA) I switched to DSL and VoIP. This spans a decade, and was hands-down the best customer service ever experienced. Trouble tickets were done online, and customers could follow the progress, and always had a way to contact the tech handling the issue. First red flag was the sale to Best Buy; customer service deteriorated some, but still maintained the Speakeasy "brand." The last couple of years saw a merger with Covad and finally Megapath. The focus is exclusively on business service, and residential customers are out of luck. In the month of June, I spent 265 minutes on my cell phone (and exceeded my monthly minutes) trying to get my VoIP service back, which had been down since the first of June. In one service call, which lasted 109 minutes, the tech actually told me "I know nothing about residential service." He proved his words to be true. The online ticket service has been done away with and it is as far from Speakeasy as could be. It is more than disappointing that a small company allows itself to be totally consumed by a behemoth and lose all identity that kept customers loyal for years.
Comments:
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Review by nanaki333
member for 2.7 years, 337 visits, last login: 27 days ago
updated 293 days ago
- Chantilly,Fairfax,VA
- $2500 per month
- "Used to be great service with primo Support when was Speakeasy"
- "When Megapath took over, you're lucky to get any support at all"
- "If you're looking for business service, look elsewhere"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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UPDATE: 8/1/2012
Service started acting up again 7/19/2012(as if it stopped, but this time really bad) having dropped packets and brief outages (once again, cable modem was fine plugged in to same firewall). Called in to a tech and they confirmed I had high packet loss and there was indeed a problem. They would open a ticket with XO to correct the problem. By this time, the line has stabilized as it always does, but as always, the problem comes back. 7/23/2012 comes around and I finally hear back and now they say there are no problems with the circuit so nothing will be done. Completely ignoring the problems they discovered and my long laundry list of tickets. Enough is enough. I'm ready to cancel everything.
Submitted request to cancel service on 7/23/2012 (they ask you email to create a ticket for this when I called). Few days pass and nothing. Create a new ticket for cancellation 7/30/2012.... Nothing back as of today (system says give them 24 hours. I about a week the first time and 48 hours the second time). Sent ANOTHER request to cancel. Sent about 20 emails today that I want to cancel and would like acknowledgement of this. If I hear no response from this, I'm trying the phone again. If that gets me nowhere, I am contacting the BBB and the Attorney General. I have not been under contract any longer for about 5 months and wish to stop my service.
Megapath seems to think by ignoring my requests and pretending they never happened is a good way to retain customers.
UPDATE: 7/16/2012
Took Megapath a week to get back to me on my intermittent problems. Once again, nothing was done because they saw no problem while testing. If they actually took care of things when I say I'm having problems, my service may actually be fixed. It is completely random when it happens and it can go on for hours, days or even weeks at a time. In the 3+ years I've had their EoC service, it has never been what I could call reliable. Can't wait for the fiber to get here. I would not use Megapath again even if the service was free.
OLD
Had multiple T1s, DSL and EoC service for the last 10 years and service used to be great. Ever since before Megapath merged with them, support is non-existent. I've got great stories of incompetent phone techs, to on-site techs.
10Mb EoC service drops to ~6.6Mb up/down with sporadic packet loss. Switches, router, cabling, everything has been changed out except for the service provider. Calling in with an outage is useless. They usually just wait it out and don't want to get to the root of the problem .EoC constantly has pairs that go out and I'm told to just reset the modem (Hateras) every time. How about fixing my service so it doesn't happen?
Data T1 has been out solid for the last 3 months. When I tried to finally cancel, my request went ignored for nearly a month. Only reason it was finally noticed was I put in several tickets, phone calls and emails telling them to cancel. Good thing the data T1 was only a backup to the unreliable EoC.
I still have EoC while I wait for my fiber install. I'm currently using Comcast cable modem as my primary connection now with EoC set for all site-to-site VPN traffic until my fiber comes in.
When I moved service to a new building, they never turned off our old service, so it was just gathering money and late fees. Finally they came to us and said we have to pay ~$8000 or they're cutting off all our services. This confused us cause we're always on time. After digging around is when we discovered it was at our old address that we had vacated over a year ago. Cut them a check and it took over a month to get our money back when we finally got to a top exec.
Phone service was a chore getting setup. After setting it up on a Friday evening and migrating everything over, we unplugged equipment from the test area to move it in to the rack. The tech forgot to save-to-rom, so all of the settings were completely reset. Called in to 'support' and they said it was a problem with our PBX (trixbox). Tried telling the techs that it was just working and stopped immediately after we moved the equipment back. We were told "Enterprise Support" has left for the day and won't be back until Monday and to call back then. After a bombardment of emails and calls Friday and Saturday, an 'Enterprise Support' tech called us on a Sunday and confirmed exactly what we said.... The config that was currently showing was the default with no changes made.
On a side note, sales people don't know the difference between phone services they offer. They do not know the difference between analog, PRI & VoIP. Asked for PRI, as is reflected on contract and was given VoIP/SIP. Took about 6 months to finally get a PRI handoff. Happy to say the phone service has been pretty reliable though. I get a lot of email notifications of Megapath SIP outages. Thank goodness I don't have that anymore!
Stay away!
Just thought I would update already. For the past week our EoC has been going offline completely, instead of just a pair. Good thing the Comcast cable plugged in to the same router has been reliable.
Jul 9 02:58:08 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 9 02:58:30 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 9 11:44:17 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 9 11:44:25 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 09:02:57 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 10 09:03:05 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 10:41:28 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 10:42:38 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Jul 10 12:05:57 apinger: ALARM: WANGW(216.156.120.9) *** delay ***
Jul 10 12:06:04 apinger: alarm canceled: WANGW(216.156.120.9) *** delay ***
Jul 10 14:47:31 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 14:48:47 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Jul 10 17:11:47 apinger: ALARM: WANGW(216.156.120.9) *** down ***
Jul 10 17:13:23 apinger: alarm canceled: WANGW(216.156.120.9) *** down ***
Comments:
| | I hear you. Our bandwidth is dual-homed, part Cavalier, part Cogent. Problem is one leg of our leased fiber belongs to Cocmast. It has gone down four times in the past six months and every time it is the Comcast segment of the link. | |
| | Reviews:
·MegaPath
·Verizon FiOS
| Re: I hear you. luckily my Comcast cable modem has yet to show any signs of instability. the EoC connection from Megapath is provided by XO. i've had stability and packet loss for years and XO doesn't care one bit. if it's not showing any signs of failure for the 5 minutes they run their test then there's nothing wrong. even when Megapath provides logs to XO showing they had packet loss, along with my packet loss and alarms, they just brush it off. apparently i have to figure out some sort of schedule for the unscheduled downtime for them to test and see a problem.
once our fiber goes online i can be rid of Megapath completely. earthlink is going to be providing it with AT&T and Verizon providing the links. | |
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Review by technetium
member for 1.1 years, 0 visits, last login: 1.1 years ago
lodged 1.1 years ago
- Mountain View,Santa Clara,CA
- Contract price not specified.
- "???"
- "Slow, unreliable, expensive"
- "I found out some providers are actually worse than AT&T"
| Connection reliability:
Services:
Value for money:
(ratings below consensus)
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Service was great under Speakeasy. As soon as they were bought out, service was miserable. I think they throttled our connection for a month or so because we were getting speeds that made me miss dial-up. Now we get about 1mbps down, but it's flaky. Power-cycling the modem gives us a burst of speed, then it goes back to being slow. We visited a friend's house recently and used their wireless, and were able to download something in one night that would take a week on our service.
In the last two hours, service has cut out no less than a dozen times.
The only reason we haven't switched providers is that the bill is in my roommate's name and he keeps putting it off because he's never home.
Comments:
| | Speakeasy Was this way with Speakeasy prior to the merger in Cleveland. I had a horrible experience trying to get service installed. Covad (AT&T) would show up when nobody was home. And then their actual next appointment date they missed it and claimed they're unable to service the address, etc. Was just a game with Speakeasy and the field techs. Finally got tired of it and used their own tickets against them and broke contract before install stating that Covad states the address is serviceable. 2 days later - ordered ATT DSL with no problems. Speakeasy also tried billing me $250 for ETFs, etc. | |
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Review by (hidden by request)
(review was emailed from domain tgsllc.com)
lodged 1.3 years ago
- Norwalk,Los Angeles,CA
- $89 per month
- (12 month contract)
- "Nothing yet"
- "Customer service and billing"
- "They are pretty shady."
| Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Our company used to be with Covad. We didn't have any problems for about 6
years until recently. The wind decided to blow and we lost our internet.
When I called Covad, they had been sold to Megapath. They dispatched a
service tech and he told us he had fixed our problem. Before the tech left
he told our manager that the service call would NOT be billed. When we
received our bill we were charged for the tech call for the sum of $150 and
also the new modem for $129. When I called customer service they informed me
that because we were month-to-month we needed to get charged for both. When
I asked when we went month-to-month and why a new contract wasn't sent over
he stated that he didn't know but we could send the modem back before 30
days and receive a refund but the service call had to be billed. He then
transferred me to tech support to get our information so they could send us
a box to put the modem into. After the transfer they said that we have had
the modem for longer than 60 days so we are not able to receive a refund
even though the tech was here 7 days ago. I'm already looking into Verizon
and everyone else to switch our business service. Because we direct billing
with our credit card they have taken the funds and it will be hard to get
them back so we will move on but will NEVER have service with these folks
again. I can't wait to tell my other business friends of the shady practices
at Megapath!
Comments:
Reviews:
 ·Comcast
·CenturyLink
| It sucks to be the little guy caught in the throws of . . . . . . corporate mergers.
A long time ago I left Megapath for Covad for similar reasons. Mostly bad service. At that time I too had direct payment and contested the charges with my credit card company and they got it all back and I got an apology letter. But that was the early part of the century and things have changed dynamically. Anyway, I would talk to your CC company and contest the charges. This is the only way these companies will ever learn. Stand up to them.
P.S.
If you happened to use AMX, they'll kick A$$ to take care of this. They got me $3k back on a damaged piece of hardware that was the vendors fault, but they blamed me.
Good luck. | |
| lurch
join:2012-01-30
Dallas, TX
1 edit | Very poor service from MegaPath We started business service with MegaPath in Sept 2011. The service worked for a few weeks, then every afternoon we would have stalls in the network, very long Round-Trip-Time (long delays in response from network servers to the point that "aged" packets are discarded), extremely high jitter,out of order packets, etc. etc.. Calling the support line was not helpful, as they always claim the problem is on our end. At least twice a month there would be complete outages that they would admit to. One would expect better service in downtown Dallas. AFter causing several severe (multi-hour) service disruptions, we have cancelled service. Their agreement, which you must sign to get service, protect them of course and not the customer in any way. Therefore, cancellation fees are heaped on in every way they can get you. My recommendation for businesses: NEVER user MegaPath. | |
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Review by chilinux
member for 1.5 years, 14 visits, last login: 232 days ago
lodged 1.5 years ago
- Chicago,Cook,IL
- $105 per month
- (24 month contract)
- about 12 days
- AT&T
- "Was great under Speakeasy before Megapath took over"
- "Megapath does not care about Speakeasy DSL customers"
- "Megapath is worthless"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Toward the beginning of the summer I started noticing that every time it rains the DSL modem needs to be power cycled otherwise all Internet access comes to a halt.
When I called in July, the tech asked me to confirm six times that all Access Points and routers are removed and that my computer was plugged directly into the DSL modem. After having me on the phone for about 45 minutes the rain had stopped long enough that the connection came back solid. He claimed the problem was "fixed." I told him that the problem had happen before when it was raining and why did he feel the problem would not happen again. He claimed if I could "surf right now" then that indicated it was fixed. He never bothered opening a ticket or doing any other troubleshooting.
However, the problem was not fixed. I called again and was told the problem was probably on the ILEC side but they could only get that corrected by dispatching a tech to my location. I brought up again that the problem only happens when it rains. They said they understood but needed to confirm there wasn't a problem with the wiring on the customer side. It was also brought up that there would be a $100 fee if a problem **on the customer side was found**. I was asked to provide 3 days when someone would be available on-site to allow the tech inside to troubleshoot the circuit. It was stated that the on-site tech would probably be available on the first or second day but to provide three days just in case.
After the first two days of waiting for a COVAD tech to call, I checked the ticket. COVAD monitored the circuit remotely for 48 hours while it wasn't raining and closed the ticket. I ask the Megapath tech if this means that there should be no problem in the future when it rains. The tech stated that the monitoring did not do anything to correct the problem and resubmitted the request to have a COVAD tech come on site.
On the third day, the COVAD tech decided to show up. It wasn't raining so I wasn't surprised when the COVAD tech told me he couldn't locate a problem on the ILEC side. But he also ruled out any problem on the customer side. I asked him about the fact that the problem only takes place when it rains. He indicated that he had seen that type of problem before but would only be able to detect it if he is dispatched on a day it was raining. He also let me know that COVAD would continue to monitor the circuit.
I was later notified that 48 hours of COVAD monitoring (again during which it was not raining) did not detect any problem so they would just close the ticket. I called and spoke with a supervisor to find out why Megapath does not understand that problems related to rain are not fixed just by monitoring on a dry day? The supervisor said that she would keep the ticket open and monitor the circuit on a day it was raining. I late found out that she incorrectly changed the status on the ticket and it was closed regardless of what she told me.
When the bill came, I was charged a $150 on-site tech dispatch fee. Billing has explained to me that as long as no problem is found on the COVAD side the ticket is considered bill-able. I explained what Megapath tech support told me that only customer side wiring issues would be billed. Billing stated that it doesn't matter what tech support says that COVAD still marked it as bill-able so it is bill-able. I also brought up that I requested the dispatch only take place when it was raining and that the COVAD tech even stated that there may still be a problem on the ILEC side that can only be detected during a rain storm. Again, billing stated that if they dispatch a tech which finds no problems at the time of the visit then the customer is billed.
So, I still have a problem with my DSL circuit when it rains and an additional $150 fee to go with it because Megapath lied about the terms they would bill me and ignored my request to dispatch only at a time when the problem could be recreated.
Comments:
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Review by bradleyb
member for 7.4 years, 1684 visits, last login: 166 days ago
updated 1.6 years ago
- New Albany,Floyd,IN
- Business customer
- $125 per month
- (12 month contract)
- about 28 days
- AT&T
- "Connection was reliable except for a few problems from the local CLEC"
- "IMPOSSIBLE to get a refund of a credit balance on your account"
- "Speakeasy was decent but I would stay away from Megapath now"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was a Speakeasy DSL business customer since approximately September 2001 and rarely had connection problems. The few times that there was an issue - three-times-out-of-four the problem was with the local CLEC (AT&T) and not with Speakeasy.
I decided to switch to a business-class cable connection in July of 2011 because the upload speed was twice-as-fast as I was getting with Speakeasy (which had at this time merged with Megapath) and the cable connection was $10 less-a-month.
I called and cancelled the Speakeasy/Megapath DSL circuit on July 5th, 2011 and service was turned off within minutes.
Cancelling service resulted in a $143.70 credit balance on my account.
I called on August 8th, 2011 to see what the status was with the return of the credit balance on my account. I was told that I had to request it be returned and it would take 6-8 weeks.
I filed a complaint with the Better Business Bureau on August 17, 2011 which received no reply from Speakeasy/Megapath.
I called Speakeasy/Megapath today (9/22/2011) to check on the status of the credit balance and was told it would be 6-8 weeks from today's date before the refund would be issued.
When I asked the CSR if he had details of my previous call requesting the refund that I had made on 8/8/2011 - he had but explained that the CSR I spoke with on that date had entered that refund request on their old billing system. They were switching billing systems that weekend and my request did not make it in correctly.
I asked if it was normal for the customer to have the responsibility of calling in and requesting a refund - and the CSR told me that they routinely go through their accounts every six-months and mail refund checks on accounts with a credit balance. But by calling in and requesting the refund - I was able to expedite this to 6-8 weeks.
So overall, if DSL is your only option - I can not complain about the stability of their connection. It is DSL so ping times were much higher than with cable connection but if cable isn't available in your area - DSL isn't a bad choice. I've very happy I switched to cable but wish I didn't have to wait more than three-months for them to return money I had already paid for their service.
But if you're going to cancel service - I would consider not paying your last bill because you probably won't ever get them to refund any credit balance on your account.
Comments:
| | DSL.Net merging into Megapath Megapath merged my DSL account without telloing me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potentiaol problems and alternative e-mails. This sucks | |
| | | Megapath merged my DSL account without telling me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potential problems and alternative e-mails. This sucks | |
| | | Megapath merged my DSL account without telloing me the potential disruptive effects. My company had no e-mails for 17 hours and we still dont have all of the e-mails concerning shipments from my agents around the world. There are probably thousands of dollars in demurrage, huge loss of business and my thirty odd employees are at grave risk. I have hosting at One to One, Network Solutions, etc and could have alerted Clients and Agents of potentiaol problems and alternative e-mails. This sucks | |
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Review by dsl_boy
member for 1.6 years, 1 visits, last login: 337 days ago
lodged 1.6 years ago
- undisclosed location
- $400 per month
- about 20 days
- "Used to be very good"
- "Flaky service, poor response"
- "Why pay so much when cable broadband is an option?"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have been a Megapath customer since 1999, ultimately leasing (a relatively expensive) T1 line from them. However, the line was never fully satisfactory, being subject to "mini-blackouts." After an extended outage with poor response on fixing my line (which was, to be fair, largely the responsibility of my ILEC), I simply decided to end my service with them.
In my experience, Megapath has multiple problems. Billing is constantly a problem, with bills being sent through at random times. First tier technical support is also a problem -- with the technicians being completely unaware of basic facts about my router or being able to diagnose problems. The situation at Megapath has certainly declined since the merger with Covad.
However, in the last year, DOCSIS 3.0 cable service became available in my area, so I am able to cut my monthly cost by a factor of 5 while getting 20 times faster service. Megapath simply is not competitive anymore.
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