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MegaPath page on DSLReports
Six Month Rating

Reviews:
bullet 722 reviews (457 good) (134 bad)
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Review by palytn See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $1400 per month (36 month contract)
  • Install: about 70 days
Good "Trying to think of something"
Bad "Big on sales, Overcharge every opportunity, billing support terrible, the worst"
Overall "Avoid, EOC speed unreliable, customer service rude, feels like you are in the add where on endless hold to be hung up on."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Very bad, appalling Billing dept. Hopeless, rude, feel like I must be being punked. Utter refusal to grasp context of any issues that come up. Over bill constantly.

Sometimes say they will fix by crediting account but don't. Sometimes hide behind what "terms and conditions say".

I know all providers are bad but this one wins the prize for me.

Have several accounts ( EOC & Covad legacy T1 ). One prob was I was double billed since requesting one bandwidth upgrade EOC. 5 up to 8 ( service upgrade 5 to 8mb same monthly just resign 3 yr commitment )). Tech came said I needed to add 1 twisted pair from demark point to get full bandwidth. three and a half months later slapped me with a $2000 charge, to double bill me for two services ( after I have already been paying each month for service.) . the 5 and the 8 at $500 per month while providing only one service.

Double billed for 3 months. After arguing for 2 hrs with various billing dept personnel I settled for a 50% credit on the overcharge as I cannot waste any more time.

Billing department start off rude and state they are not technical and do not understand that at either 5 or 8 the service would provide service through same cables.

Leaving a dead connection for me to pay for in addition to existing service.

Also service unreliable, overseas scripted tech support terrible. US tech support ok if you can get put through to them. Awful wait time and constant voice menu.

member for 72 days, 1 visits, last login: 50 days ago
updated 47 days ago

Comments:

Review by mrsam See Profile

  • Location: Metuchen,Middlesex,NJ
  • Cost Contract price not specified.
  • Telco party Verizon
Good "So far, DSL is still reliable, more or less, as Speakasy"
Bad "Ongoing migration to Megapath is a fiasco"
Overall "Poor communication and coordination of the Speakeasy/Megapath migration"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

After being a Speakeasy customer for many years, got a pair of emails this week.

The first email notified me that my hosted web site is being migrated, and gave me the technical info I need to repoint my DNS to their new web servers. Crystal clear.

The second email notified my that my shell account is being disconnected, with no replacement.

Now, I update my web site by copying the updated content, files, etc... to my shell account, and into the web site's directory. See the problem?

So, now I've been on hold with not one, but two reps, who are responding to my perfectly logical questions with a, basically, deer-in-the-headlights response. Nobody can tell me how exactly I'll be updating my web content, after the migration.

What a meltdown. The first rep had no idea what this high-falutin' thing called a "shell account" means. After being on hold for five minutes, she came back and told me how to update my MX DNS records. Thank you, lady, but that wasn't what I asked. Back on hold I go.

Some minutes later, the second rep comes on. He asked me to read the email that they, Megapath, sent me. He as completely uninformed, but, after reading the email, he apparently understood, at least some of it. But he had no answers, so back on hold I go.

After coming off hold, the second rep informed that, yes, after the migration is complete, I'll have access to some mythical tool, to update my web site. And that I should've gotten a third email with the details.

For some reason I couldn't understand, he could not just give me the necessary details. All he could do is open a ticket, for someone to get back to me tomorrow, with the details.

And so, a 42 minutes later, I have a ticket number, and no answers.

Utter incompetence. Not to mention that they gave me only about a week's heads-up.

Update:

Sadly, the migration did, in fact, turn out to be a major clusterfracas. Somehow, the rocket scientists managed to copy my web site to the new server, but forgot to copy the top level .htaccess file. I also had a couple of add-on domains hosted under the primary web site, and the domain forwarding did not work at all.

The most prudent course of action was to quickly move all my sites to another hosting-only provider, which I did. Then, I had lots of fun trying to cancel the web hosting portion of my account. Billing is still screwed up, but I'm sure they'll straighten it out. In another month, or so.


member for 5.7 years, 6 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

Review by seeyal8r See Profile

  • Location: Cerritos,Los Angeles,CA
  • Cost Contract price not specified.
Good "NONE"
Bad "Way too much to list in this little box"
Overall "AVOID THIS PLACE AT ALL COSTS"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Just a small sample of what this company calls Customer Service.
A) Missed first and second appointment to install DSL and no phone call or email to explain
B) Technician came and said AT&T would now need to get involved to cleanup the line. They'll be back after that. (BTW-AT&T came and found nothing wrong with the line)
C) Six weeks later DSL is in but won't stop dropping out
D) Long story short - they never provided what was promised so I went back to Speakeasy
E) A year later MegaPath, whom purchased Speakeasy, had a disconnect order that they forgot to cancel and my company went almost two weeks without internet and I was told that there's nothing they could do so had to open an entire new circuit as though I was a new customer. No Internet means no email, no orders from the website, no support for MY customers.....
F) Now that MegaPath switched Speakeasy email to their side, I've lost ALL of my contacts.

It just never ends. How does this company stay in business. I sent emails to their "alleged" customer service and have never heard back. It's a Black Hole.

member for 12.4 years, 6 visits, last login: 1.4 years ago
updated 1.4 years ago

Comments:

rodmiller

@speakeasy.net

Megapath Botched Migration

My web sites and email have been down for nearly two days now and they can't tell me when they'll have it fixed. As soon as I can get the email downloaded I'll take my business elsewhere. BTW, for the person who's infuriated that their "upgrade" took away a feature I used, shell prompts, there is a way to do that on their new system: shell-temp.speakeasy.net; little solace since "temp" implies just that. Also note that some login changed from "username" to "username.speakeasy.net". Sheesh. What other ISPs offer a shell prompt and direct FTP for web site maintenance?
sk43

join:2003-11-18
Geneva, IL

Re: Megapath Botched Migration

Just discovered that my email is also not available - now I know why. I've been weathering the Speakeasy -> Megapath migration process without any real trouble before this, but for how much longer?
TBBroadband

join:2012-10-26
Fremont, OH

Email

This is why you host your email with it's own domain name and NOT using the ISP's domain.

It's one thing to use the ISP for email hosting but not using your regular "Free" emails.

Review by thomamas See Profile

  • Location: El Cerrito,Contra Costa,CA
  • Cost: $104 per month
  • Telco party AT&T
Good "No reliability issues"
Bad "Speakeasy migration is being handled very poorly"
Overall "I'm not clear they're a good value"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

As a former Speakeasy customer, I was looking forward to upgraded mail hosting since Speakeasy's hosting has always has never worked well with iPhones.

However, the announcement mail didn't explain how my account would be handled. They explain how speakeasy.net and hosted domains will work, but I have an older setup with a personal domain that forwards to a speakeasy.net address. The phone support engineer I spoke to was unable to understand my question and wouldn't let me talk to a higher tier of support. At this point, I'm concerned that some of my addresses will not work after the migration.

Additionally, he explained that Megapath will bounce all of my incoming mail for 48 hours during the migration. That's a very poor way of managing this.

I feel like I'm paying a premium for good service and reliability, so if the migration doesn't go well I'm tempted to move my mail hosting elsewhere and switch to a less expensive provider.

member for 1.4 years, 3 visits, last login: 1.4 years ago
lodged 1.4 years ago

Comments:

Review by imsronen6 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Business customer Business customer
  • Cost Contract price not specified.
Good "Call quality "
Bad "Customer service and over billing"
Overall "You'll spend more time that you would like to deal with overbilling and issues "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've used megapath for about two years now. I moved to a new location about a year ago and since have had nothing but problems with them first they couldn't figure out how to get me set up behind a sonic wall. We solved the problem by forwarding my numbers to another desk phone i was using (i'm subleasing office space). Six months later they start over billing me for call overages even though i'm just having my incoming calls forwarded from one 310 number to another 310 number and paying them for a call forwarding program.

They have also been billing me for a voice mail box on when i don't have a service through them anymore.

Long story short, if there's an issue expect hours of phone time with their customer service to resolve.

member for 12.3 years, 7 visits, last login: 1.7 years ago
lodged 1.7 years ago

Comments:

Review by neo27 See Profile

  • Location: Torrance,Los Angeles,CA
  • Business customer Business customer
  • Cost: $250 per month
  • Telco party AT&T
Good "tech support line quick to answer calls"
Bad "connection problem everyday"
Overall "internet provider from hell"
Pre Sales information:
Connection reliability:
Tech Support:
Services:
Value for money:

The company I work for has been subscribing to Covad internet service since 2002 (if I recall correctly). We rarely had connection problems with Covad for almost 10 years with them.

Covad recently merged with Megapath. After the merge, our SDSL connection becomes a nightmare. We have been having connection problems constantly. This year (2013) is the worst of all. We subscribe to SDSL 1.5Mbps. Our normal speed is around 1.2 - 1.3 Mbps both directions. For the past 5 months, we have been getting 0.1 to 0.5 Mbps down/up speed. At times we have no connections at all. This happens every week. We have ruled out our network being the source of the problem. I did speed test with nothing but 1 computer connected directly to the SDSL modem. Same speed, 0.2Mbps down/up. Reboot the modem, retest the speed. Same crap, 0.2Mbps.

I make a routine call to Megapath support a few times every month. Support asks me to do the same thing whenever I call, disconnect the modem so they can do a loop test. Megapath has sent AT&T technician to our office to check the line. He told me there was nothing wrong with the phone line.

Megapath then sent their own technician to replace the modem with ADTRAN Netvanta 3133. Speed test was about the same after the modem got replaced. The technician finally concluded there is nothing wrong with the modem so he put the old modem back on.

Adding insult to injury, Megapath billed us $150 for technician dispatch that did not fix anything. Of course I filed a dispute.

Every few days we get normal speed, 1.2Mbps down/up. Then the slow speed problem happens again after several days getting normal speed. There I am again talking to Megapath support and doing the exact same thing that I have been doing for a million times, disconnect the modem so support tech can do loop test.

I am going in circle with no resolution in sight. If anyone is thinking of Megapath as their internet provider, THINK HARD! You will end up with a barely usable connection.

member for 1.7 years, 4 visits, last login: 1.7 years ago
lodged 1.7 years ago

Comments:
TBBroadband

join:2012-10-26
Fremont, OH

MegaPath

MP has changed since they have taken over both COVAD and Speakeasy. We used them for a short time at our office until we had our network built to reach us and as you can see from our review pretty much the same. Although our T1 was being routed from Ohio to Texas and at times traffic would get pushed through LA. Talk about a horrible route from the east coast.

MP was a great company to work with and do business with from a partner level (which we were) and a customer stand point, but much has changed and they fail to realize it. When more CLECs and ISPs for B2B sales/services comes back MP will feel the push for better services.
neo27

join:2013-07-03
Torrance, CA
Reviews:
·MegaPath

Re: MegaPath

Thanks for the info, TBBroadband. I got a voice mail from Megapath support a couple of days ago. He acknowledges that there have been multiple dispatches to our office as well as to their central office but the random disconnects and slow speed problems still persist. Basically I was told that there was nothing more they can do to fix the random slow (or no) connection problem. He suggests terminating the service and re-sign up and opt for a different circuit.

I've been with Covad for 7+ years. Never had any serious problem like this, ever. Megapath took over and... bam! FUBR'd the service. My last speed test: 0.03Mbps down, 0.21Mbps up. I'm getting lots of timed out requests as well. I'm better off using 56Kbps dial-up connection.

I will take that advice. I am shopping for a different internet provider now. Too scared to sign up with Megapath regardless of what service they offer.
Expand your moderator at work

davoice

join:2000-08-12
Saxapahaw, NC

Re: MegaPath

Sounds like you've run into a bad port on the DSLAM. Sign up for one of the ADSL2+ based services. It will be provisioned on different equipment.

If you try to sign up w/ a different carrier, except AT&T, what you're likely to run into is most everyone uses Covad loops to provide competitive service and you're right back where you were. IM me if you need a hand finding something better.

}Davoice

mfo74

@mycingular.net
We had Speakeasy/Covad for several years. During that time we've had very few issues. Maybe once or twice its gone down for maintenance late at night. Since MegaPath has been in the picture we've had continuous problems. Always seems that someone from the phone company disconnects us blocks away and Megapath takes weeks to figure it out. Lately its been poor customer service, their support seems to lack necessary training, and their English is becoming a second language. It's unfortunate for us that we were talked into a year extension on our contract for a free month's service.
Beware of MegaPath before you sign.

MegaPathHelp

@cox.net

Re: MegaPath

Sorry to hear about your negative experience. We would like to address the issues you outlined. Please email us at connectme@megapath.com with your account number and contact information. I will work with our service team to assist you.

Moe

@comcastbusiness.net
We terminated service with Megapath, and they promised several times both over the phone and in e-mail that we would not be billed or charged past the termination date. We had been customers for years, so there was no issue of early termination. However, we continue to be charged as if no termination occurred, with late fees and penalties. We continue to be hounded by their collection department, which disclaims any knowledge of termination. The best excuse is that they have a new billing system. Well, I understand. It's not like they have any experience with "computers" or "telecommunications."

Review by aphor See Profile

  • Location: Chicago,Cook,IL
  • Cost: $91 per month (24 month contract)
  • Install: about 10 days
Good "Used to be Speakeasy"
Bad "Not anything materially like Speakeasy any more"
Overall "Why should you pay premium price for their substandard service offerings?"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I used to rely heavily on Speakeasy to provide rock solid uptimes for my outbound and inbound VPN access and inbound remote data access. Their support had been legendary. That was a long time ago. AT&T and Verizon have been aggressively rolling out VRADs, locking CLECs out of the high speed DSL market, and Speakeasy was forced to hunker down under Covad's umbrella. That arrangement was a step down from what I'd expected from years of Speakeasy DSL. Now things are getting leaner. Megapath is an also-ran brand, and the service outages I've suffered in the last month since they started pushing for contract renewals smell like desperation to me. They want to sell me higher speed service, but they can't compete with cable or short-loop VRAD terminated DSL. I'm now evaluating alternatives.

One year on, and problems with my local loop seem to have stabilized, but the main complaint most people will have is that unless you are just lucky: that you live close to a CO, and that you have a short loop, you will not be able to get decent speeds. Recently Covad started shutting down all of the old Speakeasy account infrastructure, like hosted email, and probably other stuff. 2012 was the year MegaPath killed off the remaining vestiges of the Speakeasy brand. Since they have no chance of building out VRADs or reselling short VRAD loop ADSL, 2013 is time for me to drop MegaPath.

member for 9.2 years, 36 visits, last login: 2.1 years ago
updated 2.1 years ago

Comments:
TBBroadband

join:2012-10-26
Fremont, OH

Problems

What type of problems have you had with MegaPath recently? I represent them (along with 15+ other CLECs) and are not aware of any problems except that they heavily rely on a company called Global Capacity in over 90% of their serviced areas since they pretty much gutted the COVAD/Speakeasy networks. GC is basically a wholesale company they place orders through and are again, resold to companies such as Qwest(CentLink), AT&T, and about 100+ other companies. So your uptime/downtime could depend on those companies and who they partnered with.

J Henly

@208.85.211.x

Re: Problems

They can't keep their lines up or with even the same level of quality any more and their now surly support staff don't have any interest in pushing the LEC's to improve their lines like Speakeasy used to. Also, their accounts payable department is a disaster. They regularly took more than 30 days to register a payment that the bank confirmed was delivered, they "lost" multiple monthly payments ... although they "found" them as soon as I had my lawyer (at $300/hr) send them notices, and once I terminated my service with them, they sent no final bill and sent the account to collections before the bill would even have been due, then after another round with my lawyer, they admitted that they owed me for over a months billing due to their unbelievably bad accounting.
TBBroadband

join:2012-10-26
Fremont, OH

Re: Problems

as far as network goes, as I've stated. The old network is pretty much gone. Now its resold and using various partners that is just backhauled to the MP data center in DFW. The old Speakeasy and COVAD days are long gone as those networks are gone. Very little of them are still around. This is even the network ELink was using for ADSL2+ and New Edge Networks, all gone.

I can't speak for the billing department as I've never had any contact with them, but I can comment on the rest of the company- as far as support and network.

Scob42

@kclinc.org
I too am very concerned about the poor performance of Megapath. I was a happy Speakeasy customer for several years. I am now paying over $80 a month for a less than dial-up quality service. My speeds used to be fairly fast for our location. For example it took over 20 minutes to download Firefox yesterday evening. There were no other devices on my network at the time. I also can't find anything if there are any guarantees about upload/download speeds. It seems after I signed a 2 year contract is when the problem started.

Scottford

@carnegiescience.edu

Megapath Rips You Off During AND After

I was so proud of myself a few years ago when I switched from AT&T to Megapath and brought my invoices down from $700 to $450 per month. Their installation seemed to go well at first, but a couple of months after installation our outgoing internet stopped working. I discovered the reason was that, even though they had installed all their equipment, I had still been hooked up to AT&T for sending. I know this doesn't seem to make sense, but it was when AT&T finally got wise and shut us off that our sending stopped working. That was our first experience with getting Megapath to admit something was their problem.

Phone and internet companies control many of the strings to business success. So, how do they expect their customers to do well when all the onus of chasing down a problem is put on the customer, so that the customer cannot pay attention to business and instead has to sit on hold or running test after test (all the same tests over and over again) just so that Megapath can avoid responsibility. It only follows that either their customer will have to end service or go out of business because we can't receive emails and phone calls. I do not know how it profits Megapath to treat customers this way, in the long run.

Things with the T1 line were fairly good for a couple of years (after they finally fixed the initial AT&T service mix-up), except the service was slower than advertised.

Then, last year, the bill went up $200 a month. This was due to "new taxes," so maybe I can't blame them for this, but still it seems like they should have done something to compensate or compromise to insulate the shock. Sticking on a new tax we weren't warned about and expecting us to just keep paying seems looney-tunes.

When we fell behind in paying this year, they had an internal collector call us. When we received that call, we had just been in a bad car accident. We were dealing with police and insurance and getting all three of the injured to a doctor. The collector was so humane that he gave us two hours to call back and make a payment. I understand his job is to collect, and our problems are not his problems. However, what kind of a person does it take to give people in a physical crisis two hours instead of, say, 24? I hate them.

In the last month our service failed completely. This failure had nothing to do with the payment issue. We would call and every time they would try to make us run the same internal test. They obfuscated and delayed sending someone out with a new device, or to even move the problem up the ladder. In an entire month, we were on the phone (mobile phone) almost every day for over an hour. Finally they told us they had people in the field working side by side with AT&T (those guys again?) and, when they finally told us everything was working, it wasn't. I hate them. I ended service with them and am not only going to refuse to pay my last two months of service, I am sending them an invoice for all the hours we spent on the phone listening to red herrings.

Review by evincent001 See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $120 per month
  • Telco party AT&T
Good "Reliable service"
Bad "Very expensive and poor speed"
Overall "DSL speed has gotten slower instead of faster and very expensive"
Connection reliability:
Tech Support:
Services:
Value for money:

I was originally with Covad, which was bought out by MegaPath. The good thing is the service is very reliable with outages only every six months or so and they don't last too long. The bad part is that my line speed is getting worse over time, not better. I currently get 1.2 down and .3 up. A few years ago with Covad I was getting 2.8 down and .7 up. I can't really blame the provider - the issue is that the service is coming through 40-50 year old copper phone lines that are decomposing more and more every year. The other issue is the cost - I pay $120 a month for this service. I have tried Clear wireless but they are just as bad (if not worse) because they throttle your service after a few months. Verizon FIOS isn't available in my neighborhood. All of this is amazing because I live in Los Angeles, not in some rural location. I've checked AT&T DSL but the only level they can offer to my address is .8 down (again due to ancient phone lines).

I'm about to try TWC cable for internet service. Will update this review to report on how that goes.

member for 8.7 years, 14 visits, last login: 1.1 years ago
updated 2.2 years ago

Comments:
TBBroadband

join:2012-10-26
Fremont, OH

MP

I am a MegaPath business partner and I have a T1 from them. I have the same issues. Why on earth would you route dedicated lines from one side of the country to the other before going to the Internet is beyond me.

The company has totally gone done hill and I'm waiting for a new line to be installed from another company to finally be done with the service. Especially when I hit 100+ms to Google in Cali from Ohio. Any other provider I'm under 30. Even on my cell phone doing tethered I hit below MP's current numbers.

Review by TBBroadband See Profile

  • Location: Toledo,Lucas,OH
  • Business customer Business customer
  • Cost: $578 per month (36 month contract)
  • Install: about 30 days
  • Telco party Ameritech
Good "Company responds when filling out survey"
Bad "Company does NOT communicate nor care."
Overall "look else where."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I WAS a MegaPath Partner. I ordered a T1 for personal/business use in my home as the local cable company did not offer business services/static IPs to anyone wishing to install in a residence/residential address (this includes apartment complex offices as well).

So I went and ordered the service with my Account Team and everything was on the roll. Little did I find out prior to ordering. MegaPath actually contracts and RESELLS services from CenturyLink and a company called Global Capacity (a telcom broker). Communication stopped there. NOBODY knew anything at any time. I had one install date issued by MegaPath that was totally wrong and if it wasn't for AT&T calling to confirm an install date I would have never known.

It took countless calls to MP to get that figured out and still to this date they never realized they were wrong. It was all AT&T's fault.

When installed, the router was shipped NON-PROGRAMMED and they wanted to dispatch AT&T to come out AGAIN to program the router MP sent- 2 weeks later. Or ship a new router out and hope it was configured. I managed to get someone to do it by remote.

Tech support is HORRIBLE. They're rude, hang up on you, and put hostile comments about you in their notes- which are available ONLINE for YOU to see in your account. Management does NOT care. I ordered more IPs for my network as I was using static for everything, they informed me I would have to reprogram EVERYTHING on my network and wait up 72hours before anyone would configure the router, I had to email others to get this done ahead of time.

Bottom line is; still 60 days later, and no commission check either for this line that I should have received by now. Also going to Qwest/CentLink and purchasing directly through them, as MP has my T1 connected to LA instead of Chicago. My ping times are 90+ on average and even YouTube is unusable at times, even on a T1.

member for 2.4 years, 597 visits, last login: 363 days ago
lodged 2.2 years ago

Comments:

Review by kmhargan See Profile

  • Location: Oakland,Alameda,CA
  • Cost Contract price not specified.
Bad "Horrible customer service; undependable connectivity; has no interest in residential customers."
Overall "If you are looking for residential service and customer support, look elsewhere."
Connection reliability:
Tech Support:
Services:
Value for money:

I began as a Speakeasy customer with dialup when Speakeasy was out of a little cafe in Belltown, Seattle WA. As soon as DSL was available in my area (Oakland, CA) I switched to DSL and VoIP. This spans a decade, and was hands-down the best customer service ever experienced. Trouble tickets were done online, and customers could follow the progress, and always had a way to contact the tech handling the issue. First red flag was the sale to Best Buy; customer service deteriorated some, but still maintained the Speakeasy "brand." The last couple of years saw a merger with Covad and finally Megapath. The focus is exclusively on business service, and residential customers are out of luck. In the month of June, I spent 265 minutes on my cell phone (and exceeded my monthly minutes) trying to get my VoIP service back, which had been down since the first of June. In one service call, which lasted 109 minutes, the tech actually told me "I know nothing about residential service." He proved his words to be true. The online ticket service has been done away with and it is as far from Speakeasy as could be. It is more than disappointing that a small company allows itself to be totally consumed by a behemoth and lose all identity that kept customers loyal for years.

member for 2.6 years, 0 visits, last login: 2.6 years ago
updated 2.6 years ago

Comments: