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Review by hirez 
Posted: 69 days ago
member for 7.3 years, 100 visits, last login: 47 days ago
 Alhambra,Los Angeles,CA
 Business customer
 $454 per month (24 month contract)
 AT&T
 "Fair price, if service was reliable"
 "Unreliable service, frequent downtime"
 "Cannot recommend based on frequent outages"
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This downtime log should probably communicate our problems with MegaPath. There were also other outages not reported here that occurred at off-times or were resolved before a trouble ticket was issued. We are contracted for T1 service from Megapath with voice and data sharing the same line, so when the service is down, both voice and data are normally down. We also run our email server on this line, so our order fulfillment is interrupted.
05.05.09: Installation - Megapath failed to communicate with Dataphone, causing them more time in reconfiguring the changeover. As a result, Megapath credited us one month of service.
05.12.09: Voice service unavailable. Filed a trouble ticket. Later in the day, end user rebooted the Adtran and service resumed.
06.11.09: 6pm Voice service is down. Called Megapath on cellular and filed a trouble ticket.
06.12.09: ATT technician came in the morning for our service connection to the box down the street. Reportedly ATT's problem, supposedly unrelated to Megapath & Covad. Covad reportedly owns the last part of the line connecting to our business.
06.19.09: Services unavailable. Called in at 8:30am and filed a trouble ticket. Within an hour service is back up. Reportedly a problem with Covad.
07.23.09: Voice/Data services not available starting at 9:50am. Reportedly a problem with Covad.
08.10.09: Voice/Data service not available starting at 12:15. Reportedly a problem with AT&T.
09.16.09: Voice/Data services down since 7:30am. Per AT&T technician, he replaced a hardware card (provided by AT&T). For the previous times, the problem was reported to be with the cable (from Covad) connecting to our circuit. Resumed at 11am.
09.17.09: Services down again since 11:35am, appears back up at 4pm.
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Review by craigbspengl
Posted: 3 years ago
member for 6.4 years, 12 visits, last login: 2 years ago
Fort Lauderdale,Broward,FL
$150 per month (24 month contract)
 about 6 days
BellSouth
CLEC party: New Edge Networks
"great up front"
"horrible t.s., can't talk to anyone above minions"
"go elsewhere"
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I've been with megapath for probably three years now, they just offered a two month credit to commit to another two years. I did it.
WHAT A MISTAKE!
IDSL -- the only thing available out here -- out for four days beginning of October, have been out for six days (so far) up to today (Nov 7th) 2006.
Even for an outage this long, they only check tix ONCE PER DAY and since they are out west that leaves only a few hours contact window with east coast vendors. They will not let you talk to anyone with authority, and i have waited up to ninety minutes on hold for their ts to answer (800 number, fortunately).
I'm still out, they blame new edge, new edge blames bellsouth, and in the end i do not have service. Add to this the fact it is a remote facility and takes a five hour round trip to cycle power to satisfy their imagined troubleshooting regimen and, well, it is no wonder that some people could go postal.
ADVICE: be sure to cut out middleman if possible -- go new edge, covad, etc; whether to go to copper supplier (e.g. Bellsouth) I'm still afraid of that option since they fall outside of any state-controlled Public Service Commission portfolio.
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 Review by tomkb
UPDATED: 3.3 years ago
member for 9 years, 2350 visits, last login: 2 days ago
Cleveland,Cuyahoga,OH
$220 per month (12 month contract)
about 15 days
Ameritech
CLEC party: Covad
"Getting less good points each day"
"Getting really bad"
"It's time to move on - too many outages - LEC and ISP blame eachother"
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Comments are list chronologically, scroll to the bottom for the latest.
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What to say? A very good experience all the way. Communication is outstanding during the setup stage. I gave it a 4 for value for money because if everyone gives it a 5, they may think they are underpriced. Hopefully, with continued competition, prices will come down over time.
Worth your investment especially if you are a small business.
On a side note, Ameritech seems to have come a long way these past months, very curtious and on time. They also provided good customer service.
$199/month for 768 SDSL. $10 extra for a block of 8 ip's. The netopia router is very powerful, many features.
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It is now the end of October 2002 and I still feel very positive about Megapath. I almost never speak or correspond with them and that is a good thing because there product works great. They are good about telling you of outages, giving plenty of advanced notice. Planned outages occur late at night. I have only had two in the 4 or 5 months I've been a customer.
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It is now May 6, 2003, and all is good with Megapath. I had a problem with the connection going up and down about every 15 minutes. The connection would go down for approximately 15 seconds and then back up and repeat this behaviour every 15-30 minutes. I opened a case with Megapath, prompt response, they telneted into the router and we reviewed the logs. They identified the problem as 'bouncing'. We setup an appointment for late in the evening for testing of the line as to not inconvenience any of my customers. By the time the evening rolled around, the problem corrected itself. Maybe there was something going on in the Ameritech CO.
Bottom line, I reviewed the logs over the last several months and the connection is unbelievably stable, very few outages over such a long time period, I'm impressed.
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It's November 2003 and I still like Megapath alot. Can't beat it for small business. I have my router forward logs to my linux machine and it has very few entries, just an occasional loss of sync every few weeks but I can live with that.
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It's January 2004 and Megapath appears to be struggling a bit. The last 6 weeks have been met with increased outages, higher latency and dropped packets. They have been so stable in the past, I haven't given it a second thought as to how much I depend on them. I have been hearing others on bbr complain as well. It seems I receive a system status emails from megapath almost daily now in regards to outages where I used to get one very infrequently. It seems like something is always down. Anyways, I'm going to hang with them as long as I can stand it, hopefully it will get better.
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It's March 2004. Outages and latency have subsided since my last update in January and my connection is much more stable. I think I may be outgrowing their service. The reason I say this is because my situation requires me to now be able to throttle bandwidth. As far as I know, their are only 2 routers that will work with Megapath SDSL (they use a nokia dslam). Neither router has robust features such as QOS. Since my distance prohibits me from speeds greater than 768/768 and I cannot bandwidth throttle, that leaves me in the position of having to shop around for an affordable fractional T1. I hate to leave megapath but if I'm forced to shop for a T1, I'll certainly be shopping for a tier 1 provider, not megapath due to their occasional network issues.
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July 2006 - It's time to move on. Outages are everyday, line continues to bounce. Inside wiring replaced 3 times at their request. Refuse to reprovision without paid support call from covad. Unacceptable for a 3 year customer.
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 Review by techjoe
UPDATED: 3.3 years ago
member for 5.7 years, 2400 visits, last login: 5 days ago
Worth,Cook,IL
$120 per month (12 month contract)
about 15 days
Ameritech
CLEC party: Covad
"Decent support techs, good SLA"
"requires pro install even if prewired and configured, routing flaky sometimes"
"If you're too far for anything else, their idsl is a great option"
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99/month for 144/144 idsl with a pretty nice SLA. Support techs were more than willing to help me configure existing equipment and kept on the few issues I had with my order until resolution. First problem is on SBC's side, as when they hooked up my circuit they attached to the wrong pair in the box outside, but a quick temp fix had me online until Covad can get that looked at. Since I'm not even due for inside wiring yet I cant be too edgy on that one, yet. One mix-up led to radius not being setup for my additional (free, may I add) block of 5 routable ips but after staring at my router config for an hour a 10-minute phone call had that fixed right up. I do not want to pay for this pro install since I am already online with old hardware (I still need a router through them) but it seems I'm stuck with it as this is treated pretty much like any fractional/t1..With the strict SLA I suppose it is reasonable for them to want to double-check it all at least. I'm using a netopia 4652-t from my straight covad install. Unsure what they are bringing, I think it may be the same router (tech mentioned something about firmware..Maybe newer firmware too).
As for prices, Covad charged me 139.99/month with router purchase. I had 30-45ms latency first hop out of my router round-trip and they still called it OK since oneway was looking around 20 or so. Now on megapath, even though it is resold Covad, I get 25-30ms first-hop, a bit stronger up and down (always was 'ok', just hardly more now) for $109/month. I had a lot of trouble and frustration with Covad's tech support initially which also didn't help matters..Megapath's staff seems a lot more on the ball overall..Time will tell that tale of course.
Update 11/27/04: Well their invoices are stupid, I've been past due a month for a while and they don't list that on the invoice, only email reminders. Aside from that, they are good on letting you stay connected a while for no-pay, I assume because I always eventually pay and obviously can't get any other type of connection (YET!) here..
I've had some really bad nights with routing. I had over one full month that all of my traffic from a south chicago suburb routed to texas and back, even to a server downtown chicago!! Crazy. They never gave me an estimate on how long it would take to resolve, and as a result I saw huge pings all across the board with no credit issued either. All in all it's been a good line, pretty stable and very rare I lose packets if ever. First hop time sorta bites(~30-35ms), but I'm about 9 miles of copper out from the CO, through a pair gain hut, and can't get squat else yet, so I cant complain too much. The price is insane for 144kbit, but they're all gangsters in that aspect. Wireless should become available within days or weeks here so I'll be dropping them ASAP primarily for more bandwidth, as most fps games these days run poorly over anything less than 192kbit (voice comms included).
Update 7/14/06: Disconnection is being processed. The line had serious issues, and they blamed my CPE (and sent out a billed $300 unit which is going back thankfully), then it was a line card, and it's still bouncing here and there as of 5am this morning on their provided CPE. That isn't the entire reason I'm terminating -- Their price is too high for 144kbit these days, and I have found an alternative source for access with some creative work on my end that gives me over 20x the downstream bandwidth, 3x the upstream, and 1/3rd of the monthly cost. Can you blame me?
Overall, their support was pretty good. The techs were usually prompt (except on return calls!) but as for speedy resolution, I didn't have much luck there. I didn't have too many problems with the line over the years, but I did expect better stability for the monthly cost.
So in the end, adios Megapath. Thanks for the overpriced yet only thing available bandwidth...
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Review by pgeddes
Posted: 4.3 years ago
member for 4.3 years, 8 visits, last login: 240 days ago
San Jose,Santa Clara,CA
$115 per month (24 month contract)
Covad
CLEC party: Covad
"Install and Pre-sales. Customer support friendly though not effective."
"Service issue resolution"
"Can get this level of support or better for half the price!"
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I have been a customer of Megapath for more than 5 years, came over from Phoenix DSL when they were bought out. Most recently had their ADSL 1.5M/384K with 5 IP service for $80/month. Price is much higher than other providers but I need a reliable connection for work. That service was solid, though they had to reduce me to 900K download in order to provide a reliable connection.
In April I was informed that I was eligible for their Dedicated ADSL service with guaranteed 3.0M/384K for $35/month more and a 2 year commit. I purchased this service from them and the install and connection was solid at about 2.6M/384K over the subsequent 2-3 months.
Started having connectivity problems 2 weeks ago but it wasn't happening too frequently so I let it go. Saturday 7/30 connection was bouncing every 5 minutes over several hours, called Megapath to open a ticket. Technician noted the bounces and ran a test, said the next step was to dispatch Covad. No word from Megapath until 8/02 when I received a blanket e-mail "We are moinitoring your connection if you still have problems let us know." Sent a response to inform them I was still having problems, no reply.
8/3 I called Megapath from home to report problem was getting worse, now bouncing every 20-30 seconds. Technician informed me that their ticketing system was down and I would need to call in the morning.
8/4 Called Megapath from work since I could not work remotely, techinician said I needed to be at the site to remove the phone line from the router so they could test, I said I am at work and this should have been done on 7/30 or 8/3 when I was at home and on the phone with them. Tech said they could not dispatch Covad until test was complete, I asked to speak to a supervisor, tech replied there was no supervisor available and he would have one call me back, I asked for Supervisor's phone number;
Tech "I don't have it."
Me "You don't have it or you won't give it out?"
Tech "I can't give it out."
Guess $115/mth for a service I can get for $50/mth doesn't come with contact information.
Supervisor did call back within 20 minutes, I relayed all the issues I was having and my frustration. He said he would dispatch Covad between 12-4PM tomorrow and I would need to be there.
Connection has bounced 350+ times and counting since I originally opened this case. 5 days of this issue at Business Class ADSL prices of $115 is unacceptable
We will see how much longer this goes on... Really disappointed in Megapath, they used to be the best at resolving issues, not sure what has changed there but they are about to lose a customer.
Turns out after my call they put my line in 'safe mode' and it was working fine from that point on. This could have been done much sooner and saved Covad a trip... but its working after 5 days.
I was told by the pre-sales guy at Megapath that a dedicated DSL would enable me to attain 3M/384K where the old phone line could not. I paid the additional charge to get that service because of that statement. According to the Covad tech that is not true it is actually better to have your DSL on your phone line since it is always receiving a signal and tends to keep the line cleaner. In any event I no longer get the 2.7M/384K I was getting, now that I am in safe mode for stability I get 2M/384K, not bad but also not what I was guaranteed.
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Review by malafice
Posted: 4.6 years ago
member for 4.6 years, 2 visits, last login: 4.6 years ago
Brisbane,San Mateo,CA
$200 per month (month by month)
SBC
"there are good points?"
"where do I begin?"
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I ordered dsl from these guys about 3 years ago. Everything was easy and they were stable. Early march I told them I was moving 2 blocks away from where i lived now and they told me all would be fine and DSL would be installed at the new address. So I move a month later on April 1st. I called in to see how the move was going. Well there was no order placed and no one seemed to know what I was talking about. So I said fine move it now. They said we have to cance the existing order then place a new one. So they cancelled my old DSL and this placed a hold on my phone number. I called back a few days later to see what was happening and still no order was placed on my line. Then they tell me that they cannot order DSL on my line because the old DSL line was still showing on my phone number. More days go by and more lies from the company are thrown my way. Finally the sales person Jim tells me I am too far away to get DSL and that's that. Well I called Sonic.net and Raw Bandwidth. Both of them say I am around 2000 feet away and I qualify for any package available. So if anyone here is considering megapath I would reconsider. They lie and they do not care about their customers. I asked SBC about moving DSL lines and they told me that they should have just done a move order on the DSL line. They did not need to cancel anything. All they had to do was ask SBC to move the DSL line with the phone line move. So now because of their ineptitude I am without connectivity, not to mention my wife's income is based on that connectivity. So the screw lives on.
THANKS MEGAPATH!!!!!! THANKS ALOT!!!!!!!!
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Review by lanatolman
Posted: 5 years ago
member for 5.5 years, 5 visits, last login: 4.8 years ago
Beverly Hills,Los Angeles,CA
$239 per month (12 month contract)
SBC
CLEC party: Covad
"Nothing"
"Told me I had a SDSL line when I really had a ADSL"
"I have been paying $199/mo when I should of been paying $69"
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This company is the worst of the 5 different companies that I have been with. They told me that I had a SDSL, but could only get me up to 768. The 1.1 and 1.5 were not consistent.
When I had Covad come over and install a new SDSL they told me that I only had an ADSL for the last 18 months and that is why I could not get the high speed I wanted.
They misrepresented what I had and then charged me for that higher rate. On top of that when it had problems they blamed everyone but themselves.
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Review by mwhite42
Posted: 5 years ago
member for 5 years, 0 visits, last login: 5 years ago
Crystal Lake,Mchenry,IL
$85 per month
Ameritech
CLEC party: Covad
"Stable"
"Customer Service, Slow"
"Expensive, Slow and VERY poor customer service"
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I have had service for 3 years, stability is good, but Customer support is VERY bad.
I have been UN-able to cancel service, they continue to bill me for service that I don't use and have requested disconnected.
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Review by bobeitch
Posted: 5 years ago
member for 5 years, 0 visits, last login: 5 years ago
Oak Park,Cook,IL
Business customer
$100 per month
Ameritech
CLEC party: Covad
"Connection is good and fast"
"Recent POP problems are really annoying. So far tech support hasn't fixed it."
"I'm shopping for something else."
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MegaPath is having a lot of POP problems. I have to keep two Web
browser pages open to get mail for my two accounts.
Stuart Leitch
Overtones
708 848 7752
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Review by kmerkel
Posted: 5.1 years ago
member for 6 years, 15 visits, last login: 350 days ago
Shepherd,San Jacinto,TX
$587 per month (24 month contract)
about 21 days
Southwestern Bell
"reliability, tech support expertise"
"cost"
"choice direcway - still shudder"
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have direcway - until that 2 yr nightmare expires- equipment is disconnected from that useless system (thats a whole different review in this site)
I have frac T1 (384K) complete with sla and definately advanced (and knowledgeable) support. (I could have opted for a larger pipe for another 100 or so but have not yet seen that as a requirement). It all probably boils down to you get what you pay for. The install was all rebated back and though I hate rebates in general it is what it is. An issue with my netopia rebate (rejected - must be a company) but an email case to megapath billing resolved this in one day) Information re status of install was forthcoming through email and megapath provided an immediate link and logon info to track status learn of offerings and open up cases for assistance.
The install through SBC was quite involved since I am many miles away from the nearest pop (hence direc_crap). SBC installer came by had it up and within acceptable parameters - but told me he was not satisfied with it so went off to replace some equipment. He plainly explained that in 90% of service situations - if the install was flaky so would be the service. The time frame was well within projected - but a long window had been allowed - I was pleased that they had a realistic projection (dependancy on the telco of course.) I ran my own internal wiring so this was a non-issue. The hookup was easy and painless. Once installed I decided I needed a few ip's and a 5 ip (usable) range was provided within 2 days. Further issues I had with DNS were resolved by megapath though this was clearly outside the scope of support (I was not familiar with the dns requirements for segmented (less than /24 range)
The major downside of course is the cost but considering that I have 0 options other than direcway and spent many hours swearing at the equipment and numerous hours on the phonewith direcway (also opened a case witrh BBB and did get some free service which I never used since I had megapath before that finally came to fruition).
All in all this is not for the financially challenged BUT if you have good tech expertise and can work with an elevated level of support AND require a good guaranteed bandwidth solution this is the way to go. (Especially if out on hwy 59 50 miles north of Houston - yes country living with all its' comforts). Also small to med businesses should look into it). Megapath support seems to be very good - probably the best I have experienced to date. (Being in a technology role myself I run into some real losers). If it changes - I will update- I am at best demanding as may be determined by my direcway review and postings - So if in texas N Houston area and it is your misfortune to need broadband- seek out louie papp who was instrumental in my final descission to go with megapath (patience especially coming out of direcway)
I have had the luxury of DSL from qwest, dialup of course, satellite; and full and now a frac T1.
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