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 Review by sigma4506 
UPDATED: 304 days ago
member for 9.2 years, 659 visits, last login: 2 days ago
 Wilmington,New Castle,DE
 $59 per month
 about 14 days
 Verizon
 "SPEEDS ARE AS PROMISED"
 "NONE"
 "Good service"
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ORDERED 5000&2000
TECH ARRIVED AT 9AM THEY WERE FINISHED AT 2PM
ACTIONTECH MODEM
dynamic IP
GOOD SERVICE, IF YOU CAN MOVE FROM CABLE DOOOOOO IT
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 Review by madmax2000
Posted: 1.6 years ago
member for 2.5 years, 455 visits, last login: 1.2 years ago
Lookout,Pike,KY
 Business customer
$500 per month
about 20 days
AT&T
"Fast Install just under 21 days with local loop provided by at&t"
"None so far other than a contractor showed up to configure my router"
"Great DS1 line with under 60ms round trip with sla of <110ms"
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Very fast install and great support circuit turn-up team.
I have little to review about this provider at current time as services were only turned up Friday, The only bad thing well not really bad point was a contractor showed up to configure my router how ever this was not needed and he left about 10mins after he got here after verifying ciruit was online
I supplied my own router Cisco 2621XM and csu/dsu had no problems with configuring for dmz and lan access
Will post more at a later date
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Review by ROKKSTAR
Posted: 1.9 years ago
member for 8.7 years, 44 visits, last login: 1.9 years ago
New York,New York,NY
$249 per month
about 30 days
Verizon
"Best service and tech support bar none!"
"none"
"The ISP I have had so far"
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I have been with Megapath for mearly 8 years and love them.
1.54 SDSL and getting 2.0 SDSL speed.
Tech support is the best, and always fast to answer the phone.
Yes I pay more than there current rates since I signed up years ago.
But for the quality of service and support I get it's worth it.
can't say enough about this ISP.
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Review by mtm10
Posted: 2 years ago
member for 3.2 years, 54 visits, last login: 53 days ago
Los Gatos,Santa Cruz,CA
$400 per month (12 month contract)
Verizon (ex GTE)
"Very reliable service (4 years)"
"Hard to reach customer service sometimes"
"Once you get to a human, they fix the problem"
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I have a T1 from Megapath because we have no cable, too far for DSL, and satellite is too high latency. (Megapath is reselling Covad T1 over Verizon wires). I beam the T1 to 5 neighbors via Proxim Tsunamis, and hence get the cost down nicely.
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Review by SCCutler
UPDATED: 2.2 years ago
member for 8.7 years, 1945 visits, last login: 17 days ago
Dallas,Dallas,TX
$189 per month
Southwestern Bell
"Fast Effort, Good Communication after NP Shutdown"
"A Little Line confusion"
"Hats Off to MegaPath for their efforts!"
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Update 8/07-
No longer with MegaPath, but their service was top-notch to the end. We have now changed over to Birch (bundled phone and data on a T-1).
Update 4/17-
As a DNV (Designated Northpoint Victim), we were in big trouble when we found out that NP was going to shut down; MegaPath had ordered the new line through Covad before NP stopped working, and we had a SWB wiring date scheduled soonthereafter; SWB showed up on the appointed day and wired; there as a bit of confusion when, the evening of the CO line installto the demarc in the building, we received an email which said that the wire install had "failed" (Whatever that means)- I sent along an email telling them that the wire was in place, waiting in the demarc with a nice ident tag on it, and they sent a subsequent email stating that after additional "testing," the new line was ok (whatever).
Next day, got message that Covad scheduled to install 4/17; and around 9:30 am today, a knowledgeable and competent Covad tech showed up, did the install in about 20 minutes, and answered all the questions posed to him. All up and running, very happy, already placed my order to bump speed from 384 to 768. Now have a Netopia 7200T in place.
Now TELOCITY, on the other hand, still hasn't managed to get a line ORDERED. But that, my friends, is another story entirely.
________________
This part was from before...
We came to MegaPath through the Phoenix acquisition (failure?). Was a little bit miffed when the call informing us of our pending changeover came in on a Saturday (or Friday night)- outside of business hours, but hey, they have a lot of changeovers to do. So we had to "do the hustle," since the 'Net is muy importante to our business. Various problems with our firewall and verifying source of trouble after cutover from Phoenix's DS3 to Mega's, but Mega's Tech Support absolutely, positively, would not quit, and ultimately got things running (problem was at NorthPoint). Good tenacity, and the feature set for the buck is pretty good. I'd deal with them again.
Now, if I could just get some response from Telocity (at the house!).
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Review by jcirinci
Posted: 2.4 years ago
member for 6.3 years, 29 visits, last login: 285 days ago
San Jose,Santa Clara,CA
$85 per month (12 month contract)
about 5 days
AT&T
"Great Technical Support, Excellent handling of the LEC, allows other routers"
"Expensive, no support for Cisco IOS"
"Worth the extra money for their tech support"
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Looked at Cable - Comcast is the local but performance is poor. Close enough to the B-box to get 6M/608k - average real throughput is about 4M/400k. I had a package which is no longer available that has this 6M/608k with 5 static for $85.25 / month after some odd discount of $100+.
I have had MegaPath for ISDN, ISDL, and ADSL. Very happy with thier technical support when I have problems - able to quickly determine where the issue is. Especially good at handling the LEC which is a blessing for me. MegaPath uses Netopia for their CPE. Not bad gear, easy to manage text menus BUT.... they also allowed me to use my own CPE and gave me all the VC information to configure it - NICE!! Wish they had people on staff that know IOS and would be willing to configure / monitor using a Cisco router.
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Review by smcquality
Posted: 4.1 years ago
member for 4.1 years, 0 visits, last login: 4.1 years ago
Chicago,Cook,IL
Business customer
$69 per month (12 month contract)
Ameritech
"Customer Retention Team is wonderful"
"None"
"Would Recommend Megapath To Anyone"
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I do not wish to sound like a commercial, but Megapath has been a wonderful provider for us. We recently negotiated a speed increase (to 1.5 Mb download, 348 upload) while reducing the monthly bill. Also, when our router (three years old) began to fail they pre-configured a replacement while their tech support walked a technical moron through the install process. We now have better service than ever at the lowest cost we've ever paid. I have learned that my fastest response comes when I contact my customer retention agent before I contact tech support. They know how to get things done over there.
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Review by vgiase
UPDATED: 4.2 years ago
member for 7.6 years, 9 visits, last login: 4.2 years ago
Glen Ellyn,Dupage,IL
$100 per month (12 month contract)
about 21 days
Ameritech
CLEC party: Covad
"Very reliable service"
"Cost - a little high for the speed I get - but I have no other choice"
"Consistent, reliable service"
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I have IDSL service with a static IP. My installation went rather smoothly - the extra week to get it up and running was due to the complex wiring inside my house and the Ameritech central office. My order was placed 01-10-02. Ron from MegaPath said it should take about 3 weeks. On 01-16-02, Ameritech came out to pull wires. On 01-24-02, COVAD came out to connect the inside wires. I have existing wiring for a total of 4 lines and have been using only 2 - so the wiring was connected to the existing lines. Ameritech had switched my 2 lines at the CO - so it took an extra week to resolve that. I was up and running on 01-31-02.
I had to buy a router from Netopia (still waiting, though, for the rebates promised - 6-8 weeks).
I have not had to call MegaPath for any technical issues since I have been up. I can only get IDSL service (due to my distance from the CO). The speed is about 90% of the maximum expected (132 vs. 144). Since I only had a regular dial-up line before (avg connection speed ~40), this is about 3 times as fast. It's not lightning speed - but it's all relative. The price is $100/month.
September 2005: I have moved out-of-state and cannot keep this service. I requested on July 25 to have my account cancelled at the beginning of August. I have the e-mail that says they received my request with my cancel date. They still billed me for the month of August. I called customer service and they said they will be refunding me my money back to the cancellation date - but would not say when it will be cancelled. . I sent an e-mail last week stating they did not have my approval to bill for Sept and I will be contesting the August charges. They have not responded to my e-mail. E-mails are still arriving at my old address. Any ideas on what is going on with them? I would have to say I think something isn't right here...
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 Review by elvey
Posted: 4.4 years ago
member for 8.7 years, 649 visits, last login: 39 days ago
San Francisco,San Francisco,CA
$70 per month (12 month contract)
SBC
"Good service, good price, good support. SLA with teeth."
"Some ICMP packets are blocked (DOS, but not Un*x traceroute works)"
"Recommended."
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We were calling about a technical issue and they let us know that we could upgrade to a newer plan offering faster speeds for less money. I appreciate that.
They actually intelligently answer questions - even ones asked by email.
We monitor the line 24/7, and have only seen a few short outages (around an hour) in around a year.
Our package:
$70+Taxes and fees=$81 for 6Mbps/608kbps, $269 to start. As many static IPs as we can justify (special offer from our sales guy.)
Sorry, I forgot some initial order details.
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 Review by mwvsnet
Posted: 4.9 years ago
member for 9 years, 144 visits, last login: 8 days ago
Gary,Lake,IN
Business customer
$149 per month (12 month contract)
about 20 days
Ameritech
CLEC party: Covad
"Email Support is Great & Fast"
"None"
"Best Service for Business"
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Service was ordered on 10/08/2004 for a client. On 10/13/2004 we received an
email from MegaPath saying that SBC would be out to install outside wireing on
10/19/2004. The SDSL line was activated on 10/28/2004. We ordered 1.0MB but
for now all we have is 348k.
12/18/2004 The service is performing without any problems.
12/26/2004 The service was canceled by the client, the office was closed.
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MegaPath
You get what you pay for. That is why we live in America where a little competition goes a long way. Dump em and go somewhere else. 
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