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All reviews of PSN Internet Service


company no longer in operation
Ad-hoc PSN Internet Service Forum

Reviews:
read 227 reviews (41 positive) (145 negative)
Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Closed to new reviews.

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Review by yubyub See Profile
Posted: 10.1 years ago
member for 10.1 years, 0 visits, last login: 10.1 years ago


Brooklyn,Kings,NY
Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Pre sales was fantastic, giving me an unbeatable price and tons of info. Coordination of installation was sloppy; inaccurate install dates caused me to needlessly take two days off from work. Techs seemed unwilling to help when resolving installation issues, however, after reaching a manager at PSN, support cleaned up with a snap. It looks like they're turning around, and since my installation interaction with PSN has been A+.

    I got this:

    200k sdsl (to be increased to 784k after a month trial period - I want to make sure everything's good!)
    3 static IPs, bridged (arg - I'd prefer routed, but heh.)
    Netopia 7100 bridge/router. Neat item - it even has a v.35 interface on it.

    Comes out to $135 a month for 200k, and it should be about $190 a month for 784k.

    Overall a bad installation experience, and so far a wonderful use experience.

    Followup comments:
    Forums » comments on review of PSN Internet Service

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Review by
Posted: 10.1 years ago
(review was emailed in)


undisclosed location
Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    Great Sales pitch
    Says it would be installed 4 weeks
    Now 10 weeks.
    They don't answer phone calls.
    Lies about hardware, and shifts blame.
    Don't trust them anymore.
    Still no service.

    Followup comments:
    Forums » comments on review of PSN Internet Service







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