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Review by vortex91 
UPDATED: 6 years ago
member for 9.2 years, 1663 visits, last login: 2 days ago
 Glendale,Los Angeles,CA
 Contract price not specified.
 SBC
CLEC party: UUnet
 "out of business"
 "out of business"
 "out of business"
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out of business
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Review by psnvictim
Posted: 8.7 years ago
member for 8.7 years, 1 visits, last login: 8.7 years ago
Garden Grove,Orange,CA
Contract price not specified. (12 month contract)
Verizon (ex GTE)
CLEC party: NorthPoint
"Misled, lost 700 dollars"
"Never sign up for a contract again."
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Has anyone heard anything regarding P.S.N and a refund. I already have figured it to be a lost cause but it doesn't hurt to ask. I filed with the AZ Attorney General like a lot of others and got a letter back stating that they were looking into P.S.N' s business practices but thats about it............sure sucks!!!!
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Review by dslcantwait
UPDATED: 8.8 years ago
member for 9 years, 19 visits, last login: 8.3 years ago
Minneapolis,Hennepin,MN
$39 per month (12 month contract)
 about 53 days
Qwest
CLEC party: NorthPoint
"Cheap"
"Cheap- 60min hold time typical"
"Don't even bother"
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It took 53 days to get service(May 15.2000-July 7.2000). They never call back when they say the would. The scheduled dates slip (probably not their fault), but they don't call back to reschedule.
2.5 weeks later I bought a new (to us) house (July26.2000). I called them immediately because I already knew it would take at least the 4 weeks until we closed to get the service transferred. I also sent them an e-mail specifically detailing the address/phone number of the new house. Well, after calling them several times (and waiting on hold for 50+ minutes each time), I got a hold of them on Aug 8 and I finally found out that they were waiting on more information from me. (Although they didn't tell me, or call me.) I filled them in on the rest of the info, and told them I was moving on Aug 26.
It took several more calls to find out our outside install date of Oct 6. They said it was complete, and I looked when I got home. They didn't install the outside wiring. The inside wiring guy called and said he was at the house and ready to do the install. I told him that the outside wasn't done and to reschedule for Oct 16.
I received a mass e-mail from my sales rep at PSN saying they are no longer taking new orders, so that they can get customer service back on track.
Called PSN. (I use the "dial random extension until you reach a live person" technique.) They said everything was ready and there is a network box on the house. I go home and look. No network box, and no outside wiring. The inside wiring guy calls back. I ask where he is headed. Guess what- PSN ordered the install to the old house (where I already had service).
On Oct 12, I called them, and told them their mistake. They told me that they are not able to process any new orders, and told me to find another ISP. OK. Full Refund is fine with me. I'm going elsewhere.
Pissed off at PSN
Steve
Info on the connection when it worked:
Speed 768k SDSL for $39.95.
Order / install process took a bit longer than I was expecting, but ok.
Move order took 10 weeks to find out they put in the wrong address.
Equipment: XPeed modem, Static IP.
1st down time 5 days, and it took 2 hours on hold to get a hold of them. They would not troubleshoot until I removed my gateway/firewall. Fine. It took 3 more days before I called them back to see what they were doing about my connection. They didn't do anything. I told them to call NorthPoint and call me back. a couple of days later (the 5th day), it suddenly started working. I called them back to get a credit on my acct. They said that my connection came unplugged, and they don't give credit to no service. Whatever.
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Update 01-22-01: Still no refund after calling them over a dozen times. Filed with BBB and PSN refused the mail (from BBB). Filed with American Express (credit card) and will see what happens from that side. Still out $1049.
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Update 03-08-01: My credit card company (AMEX) refunded my money. I'm happy.
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Review by tompete2
Posted: 8.8 years ago
member for 8.8 years, 142 visits, last login: 4.3 years ago
Kensington,Montgomery,MD
$40 per month
about 145 days
"None"
"No customer service. Promised refunds nonexistent, despite billing statement"
"Run fast ... nevermind they died"
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We need a class-action suit against these scammers. The've got about $200 of my cash and I got about 2 weeks of 120K speeds before they died.
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Review by bduell
Posted: 8.9 years ago
member for 8.9 years, 1 visits, last login: 8.9 years ago
Scottsdale,Maricopa,AZ
$40 per month (12 month contract)
about 30 days
Qwest
"Not too bad setting it up. Mostly help from USWest."
"Had to find out on my own that we're all dumped. Tech support on PSN.net's side sucks."
"Get a provider that will be around for awhile. Get one with good support if it's your first time."
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Prices were a bit high, but what the heck - it's still pretty new. Support was terrible from PSN.net but I didn't really need them with USWest getting my back. Static IP with dial up was nice. Equipment was a SISKO modem and the backend of a Linux firewall I had set up to keep the baddies out.
Can't believe they didn't tell anyone that they were going out of business!!! CUSTOMER SERVICE?!?!
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Review by Digital_D
Posted: 8.9 years ago
member for 8.9 years, 119 visits, last login: 7.8 years ago
San Jose,Santa Clara,CA
$39 per month (12 month contract)
"Dam Cheap. Only Cheap thing i can get for DSL"
"NEVER CAME, NO NOTIFICATION, 4 MONTHS AND NO MONEY BACK."
"Like everyone says, this place is a pOs."
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My Experience With PSN is a Head Sore.
I Never gotten anything (email, fax, phone) about my order status. After waiting 3 months, i decided to cancel. Upon Calling, waiting for hours end, i could not have reached them. another 3 months later, i was stilled billed and have not recieved money back. I called my Credit Card to notify them. They gave me this only number to PSN. It was located in Arizona. I live in California. I WOULD RATHER DIE IN 14.4K THAN WAIT FOR PSN.NET.
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Review by lorne7
UPDATED: 8.9 years ago
member for 9 years, 7 visits, last login: 8.9 years ago
Pittsburgh,Allegheny,PA
$39 per month
about 60 days
Verizon
CLEC party: NorthPoint
"It looks like I got mine installed alot faster than most"
"No rebate, service out for 3 weeks, etc., etc."
"Avoid PSN as if they were the plague"
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Update to previous review:
I do not know what you people are talking about pre-paying for service. One thing I learned in life never prepay for any service especially one where the field is as jammed with competition as DSL providers. DSL providers are a dime a dozen. I learned my lesson about reviewing DSL providers before signing up but I am out a lot less than most. A tip to all : When going with a DSL provider YOU tell them the terms of the contract. If they want your business they will agree, If not go to the next one on the list.
I am going to Stargate, A local provider I have heard good things about.
Peace, Out.
It all started at the end of July when I was looking for a GOOD DSL provider. What I found instead was PSN. They are anything but good. First I talked to one of their reps named Corey who was real nice and helpful through the sale, but after the sale I can't get ahold of him for the life of me. He told me that I would have 416/416 SDSL but in actuality I have like 320/392 or something like that. He also told me that I would get a rebate. I am still waiting for the rebate check to this date. The worst part is still yet to come... About 3 weeks ago my DSL service went out. I waited 2 days giving PSN the benefit of the doubt knowing that there could be a wide variety of problems. I then called their tech support line and amazingly got someone in under an hour. We did basic troubleshooting and could not locate the source of the problem so she opened a trouble ticket. Four days later I received a call on my cell phone from a PSN tech support rep. I was at work however and we could not do "further troubleshooting" as he put it. He asked for what times I would be home and I told him. Never heard anything from PSN since that day. After numerous calls to their tech support and hours of listening to Jazz which no offense but I hate I finally get through to someone. She tells me my ticket has been transferred to NorthPoint and there was nothing she could do about it. I told her to get her second level on the phone then because my service has been down for some time. She put me on hold and went and talked to her "second tier" support. She came back on the phone and told me that he could not call Northpoint right now because he is too busy! Imagine that too busy for a customer that has been down 3 weeks. It turns out they just don't care. My girlfriend went downstarirs to do laundry yesterday and noticed someone had left the phone room door in our apt building open so I went down to have a look. Myself knowing a bit about wiring and phone lines unplugged the wire from the connector and reseeded it. Came back upstairs and dream a little dream it worked!!! All of this could have been solved a long time ago had they just sent out a tech but as I stated before they just don't care! I too will never order DSL again before researching the company on DSLReports.
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Review by skoit
Posted: 8.9 years ago
member for 9.2 years, 15 visits, last login: 8.7 years ago
Englewood,Arapahoe,CO
$40 per month (12 month contract)
about 90 days
CLEC party: NorthPoint
"Fast DSL (for the four months prior to termination of residential DSL)"
"No notice of termination of service, no communication AT ALL, no customer service, no refund?"
"Satanic snake oil salesmen"
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Like everyone else who had residential DSL from PSN, I've been suckered. Any reputable company who was merely having financial difficulties would at least notify customers before cutting off service. Also, any reputable company would promptly send a refund check or credit card credit. From the time I signed up for this service until now, they have never, ever contacted me in any way. It has always been me who had to initiate communication (about a three month delay in service, and then, about sudden service disconnection on December 4). They even lied to me when I finally got through to customer service, saying yes, Northpoint was still their CLEC, although I'd already called Northpoint and learned they were not providing PSN service anymore. They also said service would be resumed "soon." It is now December 20, 16 days later...no service.
I did sign up for the Telocity/Northpoint "savemydsl" service, which hopefully will get me DSL again. However, no word on if or when I'll get a refund of the eight months of service fees PSN owes me.
Check this out: »www.phoenix.bbb.org/report.html?···86000913
It's the Phoenix Better Business Bureau's report on PSN. Too bad we all didn't know about this before we dealt with these low-lifes.
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Review by gbh2o
Posted: 8.9 years ago
member for 8.9 years, 2589 visits, last login: a few hours ago
Longs,Horry,SC
$40 per month (12 month contract)
CLEC party: NorthPoint
"had sDSL"
"no notice termination of DSL although 1 year contract. refused to give refund"
"Breeched contract with no refund.. stole my money, left me without service"
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Do NOT use this ISP. They have been sued by the Arizona Attorney General. their news server has not worked for over a month now. Tech support is non-existent, customer service won't answer their phone. When my DSL line was out in Oct I had to beg NorthPoint to fix it since I could not get anyone at PSN. Then last week my DSL went dead and there is no fixing it... PSN has bailed. DO NOT USE THIS COMPANY even tough they still maintain their web sites and advertise service.
I had been promised 768/384K but got a weird 416/416K although I'm only about 400 yards from the switch
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Review by admin
Posted: 8.9 years ago
(review was emailed from domain dougwong.com)
Los Angeles,Los Angeles,CA
$40 per month (12 month contract)
NorthPoint
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Please post this as a new Posting ASAP
Username: PSNbites
PSN Subscribers Unite!
For those of you who want to discuss any outstanding issues with PSN "Pretty
Sucky Network", post it here.
I have told you my PSN horror Story. If you have one, please post it here
and let's discuss.
In my opinion, if you have money owed to you by PSN, I hate to say this, but
I doubt you will get your money back. One they file for bankrupcy, they are
protected from you guys. A lawsuit will probably do you know good as it will
take years and the lawyers will take 75% of the money.
As far as the owners go, since they are a corporation, they are protected.
Nothing can stop those suckers from screwing this company up, leaving with
the money, then starting another bogus ISP.
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PSN Internet Service
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