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 Review by eltiburon 
member for 13 years, 128 visits, last login: 362 days ago
updated 362 days ago
 Downey,Los Angeles,CA
 $65 per month- (month by month)
 about 4 days Verizon (ex GTE) "Great customer service, prompt solutions to most problems, knowledgeable support personnel..." "No 24/7 support... but then again, when you're this efficient, you don't need it..." "They (MM Internet) are the best service value for your money around the L.A. area..."
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I initiated my Bronze service with WEBVISION (I suppossedly was the first GTE Downey Central Office ADSL customer in Downey) back in 1998 and later my account was sold to MM Internet, at first I thought -"Great, now I'm going to be with some little ISP company that's going to go belly up in 6 months and I'll have to look for service somewhere else sooner than later"- boy, was I wrong! MM Internet has done nothing else but provide me with great customer support the 4 times I've needed it and 3 of those were the telco's fault. I upgraded to Bronze Plus since then and now I'm contemplating Bronze Plus Enhanced. Static I.P. address price can't be beat but in my opinion at least 2 e-mail addresses per account should be included at no extra cost. Nick, Brian (how many Brians are there? Chris, Steve and all the other support personnel are the BEST... Keep up the good work and your customer base will keep on growing... | Thursday, 07/19/2001; UPDATE.- Now that I received my new DSL modem from Verizon (at no cost to me) I'm getting consistent speed test results of 718/121 kbps. My old modem (3 years old) finally gave its last effort with consistent 260/90 speed test results. So, now I'm going to go for the Bronze Plus Enhanced service with a claimed 1.5Mbps up and 128 kbps down... | Update 2001-08-12.- And guess what? I submitted my on-line request for the upgrade, received a prompt answer to my request and service started before the promised date... I'm telling you people, FOR YOUR MONEY, MM INTERNET IT'S THE BEST VALUE! |Update 2001-08-16.- Now I'm getting consistent readings of 1.2 and 1.3 mbps download and 115 to 121 kbps upload... not that it is going to make me a better player in Team Fortress Classic but the mp3s should download faster! :-] |Update 2001-08-28.- I just can't stand liars such as alfie and Tiggergem... Brian Hinds and all the techs at MM Internet will bend over backwards to help their customers and are prompt and courteous as long as YOU the customer is not abusive. Talk to/treat everybody the way you'd like to be talked to/treated and you'll enjoy life much better... well, that's my 2¢ of feedback regarding alfie and Tiggergem's postings. |Update 2001-10-15.- I've started playing around with Microsoft Front Page and also ordered and FTP program to post a web page on the generous space that MM Internet provides to ALL its customers (»home.mminternet.com/~user) for EACH e-mail address... I'll let you know how successful my attempts become. :-] |Update 2001-12-05.- Hey "jbauman"! (see his "comments" below) wanna become an MM Internet customer now? I'm just wondering if you got hit with the @home cable internet service bankruptcy and service interruption... |Update 2002-02-04.- The only problem I've had so far is with the billing department. I already provided the new data for my billing (which it was only a new expiration date on my credit card) but I keep getting "rejected card" notices e-mails... Let's see if later today they get it right. |Ipdate 2002-02-11 All problems with my credit card billing solved with 1 phone call. | Update 2002-05-08.- The new MM Internet Forum is cool! check it out here »online.mminternet.com/forum/list.php?f=1 | Update 2003-05-08.- MM Internet STILL ROCKS! | Update 2005-10-06 It still is a smooth ride with MM Internet... | Update 2006-03-30.- Well, the last problem I had with the recent rains in SoCal turned out to be solely Verizon's fault. Once my phone line was "switched" (tech's term) to a diferent "pair" (this also supposedly took about 400 ft. less distance to the Central office) my service has been the usual 100% reliable. MM Internet more expensive than the competition? yes... would I switch? not yet... then again you get what you pay for.
Here I am, June of 2008, new residence at the O.C. City of Westminster and MM Internet keeps on humming with no hickups, I now have my VOIP with them and I see no reason to change anytime soon. Great job guys! ___||___ 10 years and still with them since. | UPDATE, 05-21-2012. It'll be 14 years and now in the O.C. since 2008... MM still humming along.
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Review by ErikU
member for 13.1 years, 16 visits, last login: 4.3 years ago
updated 4.5 years ago
- Los Alamitos,Orange,CA
- $50 per month
- (12 month contract)
- Verizon (ex GTE)
- "Great Speed, Great Reliability, Great Tech. Support, Great Game Servers"
- "none observed"
- "Great service"
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I ordered my Bronze+ DSL from MM Internet on March 31st and in less than two weeks I was setup and running!
When the I received the free modem it was easy to setup. My "Bronze Plus" service is rated at 768kbps download and 128 kbps upload. I have tested the speed at various speedtest sites, including DSLreports (I am currently getting 770kbps download and 112kbps upload). Thanks for the great service.
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Review by wwarthen
member for 12 years, 70 visits, last login: 3.4 years ago
updated 5.4 years ago
- Fountain Valley,Orange,CA
- $105 per month
- (month by month)
- about 8 days
- Verizon
- "Quick Install, Perfect Quality, Full Rated Performance, Good Value, Flexible"
- "None"
- "Ideal Experience"
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Update: Just upgraded to 3.0Mbps/768Kbps service. Totally smooth and getting very close to rated speeds. MM Internet continues to take great care of me. Availability of multiple static IP addresses is great.
MM Internet executed perfectly against their commitments. I ordered service online on Monday and was running the following Monday. They provided the modem and had it in my hands before the promised delivery date.
I ordered 1.5Mbps down/384Kbps up and the line is performing at that level with perfrect reliability and consistency (I do web hosting and run line monitoring 24x7). I got 5 static IP addresses for the price I paid.
The home equipment includes 7 servers running Windows, Linux, and FreeBSD. All are working perfectly.
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Review by elray
member for 12.4 years, 1560 visits, last login: 1 days ago
updated 5.6 years ago
- Santa Monica,Los Angeles,CA
- $58 per month
- about 45 days
- "FIOS Available! No server restrictions. Statics IP's. Knows GTE / Verizon. High competency."
- "Limited customer service hours, higher price than competition."
- "Recommended if you need static IP in Verizon"
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Currently have 768/128k service with 3 static ip's, upgraded from initial 256/64k service installed Feb '99. Chose MM Internet because they were one of few companies brave enough to navigate doing "business with GTE". They proved very competent at dealing with one of the worst phone companies in the business.
Their credit card billing arrangment is completely separate from the GTE bill, so you don't get "accidental" overcharges, taxes and surtaxes on your DSL. (which gte is famous for)
Initial installation was delayed due to bureaucracy and mismanagement at GTE, though the GTE techs were super. MM was instrumental at getting the installation rescheduled and a credit was issued from GTE.
The first year (1999) of service was rocky. MM Internet management was unpleasant to deal with. My line was particularly troublesome, and they refused to address it comprehensively, instead pointing fingers of blame in every direction possible. The technical staff was cooperative, but customer service hours ("9-5", emphasis on the quotes) and response were woefully inadequate for a consumer product.
Year 2000 has been a different story. ZERO problems. Flawless operation. Great performance. No complaints. It just works! The upgrade from Bronze 256 to Bronze+ 768k went without a hitch.
Update March 2001: MM starts charging USF fee (bogus telephone company tax) of $2.75/month for DSL lines, and increases static IP charges 50%. Still worth the money, and the fees and increases are in some respects justifiable if they allow MM to maintain existing service levels.
Update November 2003: Like an old shoe, MM is very comfortable. Just keeps humming. Still kicks butt, but price differential becoming more evident. Don't mind paying premium rates for good service, but MM promises rate drop then goes mute. Could do better with spam deflection - current flagging system still floods mailbox. Tech's answer: "Change your email". News service has improved this year, but MM seems to have an NIH complex about it, wanting to go in-house, rather than continuing to outsource.
Update August 2007: Due to incompetence at Verizon, service was out for 8 days. Neither MM or Verizon was able to repair the damage, though I was able to flag down a VZ veteran on the street, and he initiated a new circuit build, which is what I presumed would need be done to replace the old frame-relay configuration. On the 8th day, a new ATM circuit was activated.
As I normally let sleeping dogs lie, the incident prompted me to review my contract with MM. They were unwilling to discount their rates to competitive levels... until AFTER I had submitted an order to switch to Verizon at $14.95. I would have gladly considered their last/best offer of $21.95 (with static IP), had they made it when I first asked. My main purpose in moving to Verizon was not for the price, but for the future offering of FIOS service, which I thought was exclusive to Verizon.
News to me: MM Internet offers FIOS. Thanks for telling us, guys!
I would still recommend the company to anyone in Verizon territory who needs static IP.
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Review by blathrope
member for 12.3 years, 4 visits, last login: 5.7 years ago
updated 5.7 years ago
- Long Beach,Los Angeles,CA
- $99 per month
- (month by month)
- about 45 days
- Verizon (ex GTE)
- "Excellent ability to coordinate issues with GTE (now Verizon)"
- "Their attitude towards the customer is just the worst!"
- "Above average reliability, support is only so-so since being sold."
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I've been with them for well over 5 years now. I have an ATM line, and pay $99 a month.
MMInternet is one of those companies, where every aspect of the hardware side is perfection. 99.99999% up time, and they are clean. Every once in a while, there's some bumps but they seem to get on it right away.
Where they fall flat on their face is, they have absolutely no clue what customer service, or customer relations are. They are arrogant, they are terrible about returning calls, and they are only available 8 to 5, M-F. You could go down at 5:01 on Friday, and you're screwed until Monday morning. You can't even get a hold of someone to even see if it just something that needs to be reset.
As of late, 8/2007, they also seem to have outages a lot more often than is the norm for them ... not long ones, just 2 minutes here or there. Just long enough to get you disconnected from your game ... and replaced by your group or raid and totally tick you off. And yes, its them ... I can see it on the modem.
What's really needed here is serious competition for MMInternet, Because they don't really have any. A little competition might convince them their customers are a little more than a check that shows up every month.
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Review by pace
member for 12.1 years, 141 visits, last login: 1.2 years ago
lodged 8.3 years ago
- Santa Monica,Los Angeles,CA
- $59 per month
- (month by month)
- about 28 days
- Verizon (ex GTE)
- "Offers static IPs"
- "Ignores customers"
- "Too expensive"
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I just wanted to note that aside from not staying competitive, MM has killed their customer forum. So now new and old customers can't read about the complaints. They say it's temporary, but it is like their "soon to be lowered" prices. Never happened.
It looks like they don't want/need more business. Couldn't think of one good reason to stay with them so I switched.
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Review by tgramm
member for 8.3 years, 0 visits, last login: 8.3 years ago
lodged 8.3 years ago
- Yucca Valley,San Bernardino,CA
- $159 per month
- (48 month contract)
- Verizon
- CLEC party: Verizon
- "Use to be fantastic with management, and product"
- "Management no longer cares about customers"
- "Product quality is nothing without proper management"
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We've contracted MM Internet for a broad band 768/768 connection that we use to host our companies servers on for almost the last 4 years.
This week our servers briefly became the target of a DoD (Denial of Service) attack, something completely out of our companies control or reach of prevention. Instead of aiding a customer in this situation MM Internet exercised their right to terminate contract without cause. (»www.mminternet.com/dsl/dsl_terms.html) They failed to notify us at all, it was brought to our attention from several phone calls from users of our hosted services.
After calling MM Internet Thursday, I was notified that I couldn't speak to anyone with authority until Monday. I expressed that this was completely unacceptable; the tech was sympathetic and kind. However the "owner" "Nick" was the one that made the decision to terminate our connection and was the only one that would overturn that decision, but he decided to go home early this week not to return until Monday.
I promptly contracted an other provider, however it would take 3-5 days for the switch, and I called MM Internet again to request they reconnect my company for the duration of the switch, they declined. This single action is creating a lost of over 200,000 page views a day, not to mention disrupting a product launch 2 years in the making from over 40 programmers and testers. Being a time sensitive endeavor they have single handily with this action caused my company to lose gross amounts of our target audience and market share, and severely harmed our reliability reputation.
MM Internet is fine for the home user at $20-30 a month. But they have no idea what it means to be an ISP for businesses I strongly suggest businesses to find a more professional ISP.
Though all is not lost; in accord with their shoddy management, their Terms of Service is written very poorly allowing a loop hole that does make them financially liable for our company’s losses due to their actions.
President
GRAMTECH Inc.
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Review by jbayes
member for 13.8 years, 7 visits, last login: 2 years ago
updated 8.4 years ago
- Santa Monica,Los Angeles,CA
- $53 per month
- (month by month)
- Verizon
- "Static IP, more IPs for $3/mo, good d/l speed, helpful and polite tech support"
- "High prices, service interruptions, cancellation fee"
- "Used to be great, but now I'm considering switching"
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MMInternet used to be great, offering static IPs when nobody else did, reliable service, and excellent customer service at a competitive price.
Their customer service has remained excellent (I usually deal with the same 2 or 3 techs), and generally I don't notice the limited (9-5 M-F) support hours. But over the past couple of years I have had repeated periods of spotty service, each lasting a week or so. Rebooting the modem connects it back up again, but who wants to reboot their modem 2x/day? To be fair, this could be due to a problem outside of their control. But it's a problem nonetheless.
Also, they charge a fee for canceling their service. At $25, it won't break the bank, but it kind of grates that I have to pay them money for the privelege of not paying them money.
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Review by madrileno1238
member for 12.8 years, 140 visits, last login: 6.8 years ago
lodged 8.4 years ago
- Los Angeles,Los Angeles,CA
- $59 per month
- Verizon (ex GTE)
- "Helpful Techs. Generally reliable service."
- "Limited Tech Hours. Recent Planned Service Disruptions Without Prior Customer Notification"
- "Am starting to increasingly question this business relationship"
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Others have already mentioned that MM Internet has neither increased its speeds nor decreased its prices over the past 18 months while competitors, such as Verizon, have apparently done so.
I have tolerated this largely b/c: (1) MM Internet has regularly provided considerably faster download speeds than my contract mandates; (2) the service generally is reliable; and (3) although the tech hours are not as extensive as I would prefer, I seldom have to contact MM Internet's techs and, when I do so, the techs are generally patient and successful in providing assistance.
A few recent developments and/or incidents have irked me. First, MM Internet has recently discontinued its users forum, without prior notification to its customers. Although I hadn't witnessed extensive postings on the forum, the forum was useful to me during some service interruptions. MM Internet management has not provided any official explanation to me regarding this discontinuance of service.
Second, on the morning of Friday, November 26th (the day after Thanksgiving), MM Internet's home page and web-based e-mail service were down. Although the business office was supposed to be open at 9:00 a.m.; when I called at 9:30 to determine the reason for these phenomena, noone answered. Somebody finally picked up at around 10:30. He explained that MM Internet was in the process of making changes to its websites. The home page became available later on Friday, the web-based e-mail service the next day.
I believe that MM Internet could have easily provided prior e-mail notification to its customers concerning these planned disruptions. That MM Internet chose not to do so, calls into question that company's commitment to customer service.
Because my MM Internet service went down about half an hour ago, I am now connected to the Internet via AT&T's dialup service. Neither MM Internet's home page or web-based e-mail service are currently available. [Note: the DSL service and home page were restored about another half hour after my original post, although the web-based e-mail service was still down at that point.]
I don't have a a major gripe regarding the occasional outage. However, I believe that MM Internet needs to improve in the area of customer service. If MM Internet's customer service descends to Verizon levels, there will be few, if any, reasons to stay with MM Internet, in light of Verizon's lower prices and potentially higher speeds.
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Review by hirez
member for 10.8 years, 138 visits, last login: 41 days ago
updated 8.8 years ago
- Cerritos,Los Angeles,CA
- $56 per month
- (month by month)
- about 3 days
- Verizon (ex GTE)
- "Best service I've used."
- "They raised their prices as everyone else lowered prices!"
- "About to jump ship for the competition."
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Well, their service has been rock solid, but like many mminternet customers, I am annoyed that they haven't lowered their prices like they had promised over a year ago. With DSLextreme getting rave reviews and charging $20 less per month for FASTER service, I am ready to jump ship. I will write one last email to mminternet asking them to lower their price; if they remain where they are at, I'm gone.
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