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Review by elray 
UPDATED: 2.1 years ago
member for 8.9 years, 408 visits, last login: a few hours ago
 Santa Monica,Los Angeles,CA
 $58 per month
 about 45 days
 "FIOS Available! No server restrictions. Statics IP's. Knows GTE / Verizon. High competency."
 "Limited customer service hours, higher price than competition."
 "Recommended if you need static IP in Verizon"
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Currently have 768/128k service with 3 static ip's, upgraded from initial 256/64k service installed Feb '99. Chose MM Internet because they were one of few companies brave enough to navigate doing "business with GTE". They proved very competent at dealing with one of the worst phone companies in the business.
Their credit card billing arrangment is completely separate from the GTE bill, so you don't get "accidental" overcharges, taxes and surtaxes on your DSL. (which gte is famous for)
Initial installation was delayed due to bureaucracy and mismanagement at GTE, though the GTE techs were super. MM was instrumental at getting the installation rescheduled and a credit was issued from GTE.
The first year (1999) of service was rocky. MM Internet management was unpleasant to deal with. My line was particularly troublesome, and they refused to address it comprehensively, instead pointing fingers of blame in every direction possible. The technical staff was cooperative, but customer service hours ("9-5", emphasis on the quotes) and response were woefully inadequate for a consumer product.
Year 2000 has been a different story. ZERO problems. Flawless operation. Great performance. No complaints. It just works! The upgrade from Bronze 256 to Bronze+ 768k went without a hitch.
Update March 2001: MM starts charging USF fee (bogus telephone company tax) of $2.75/month for DSL lines, and increases static IP charges 50%. Still worth the money, and the fees and increases are in some respects justifiable if they allow MM to maintain existing service levels.
Update November 2003: Like an old shoe, MM is very comfortable. Just keeps humming. Still kicks butt, but price differential becoming more evident. Don't mind paying premium rates for good service, but MM promises rate drop then goes mute. Could do better with spam deflection - current flagging system still floods mailbox. Tech's answer: "Change your email". News service has improved this year, but MM seems to have an NIH complex about it, wanting to go in-house, rather than continuing to outsource.
Update August 2007: Due to incompetence at Verizon, service was out for 8 days. Neither MM or Verizon was able to repair the damage, though I was able to flag down a VZ veteran on the street, and he initiated a new circuit build, which is what I presumed would need be done to replace the old frame-relay configuration. On the 8th day, a new ATM circuit was activated.
As I normally let sleeping dogs lie, the incident prompted me to review my contract with MM. They were unwilling to discount their rates to competitive levels... until AFTER I had submitted an order to switch to Verizon at $14.95. I would have gladly considered their last/best offer of $21.95 (with static IP), had they made it when I first asked. My main purpose in moving to Verizon was not for the price, but for the future offering of FIOS service, which I thought was exclusive to Verizon.
News to me: MM Internet offers FIOS. Thanks for telling us, guys!
I would still recommend the company to anyone in Verizon territory who needs static IP.
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Review by pace
Posted: 4.8 years ago
member for 8.7 years, 107 visits, last login: 22 days ago
Santa Monica,Los Angeles,CA
$59 per month (month by month)
about 28 days
 Verizon (ex GTE)
"Offers static IPs"
"Ignores customers"
"Too expensive"
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I just wanted to note that aside from not staying competitive, MM has killed their customer forum. So now new and old customers can't read about the complaints. They say it's temporary, but it is like their "soon to be lowered" prices. Never happened.
It looks like they don't want/need more business. Couldn't think of one good reason to stay with them so I switched.
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Review by tgramm
Posted: 4.9 years ago
member for 4.9 years, 0 visits, last login: 4.9 years ago
Yucca Valley,San Bernardino,CA
$159 per month (48 month contract)
Verizon
CLEC party: Verizon
"Use to be fantastic with management, and product"
"Management no longer cares about customers"
"Product quality is nothing without proper management"
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We've contracted MM Internet for a broad band 768/768 connection that we use to host our companies servers on for almost the last 4 years.
This week our servers briefly became the target of a DoD (Denial of Service) attack, something completely out of our companies control or reach of prevention. Instead of aiding a customer in this situation MM Internet exercised their right to terminate contract without cause. (»www.mminternet.com/dsl/dsl_terms.html) They failed to notify us at all, it was brought to our attention from several phone calls from users of our hosted services.
After calling MM Internet Thursday, I was notified that I couldn't speak to anyone with authority until Monday. I expressed that this was completely unacceptable; the tech was sympathetic and kind. However the "owner" "Nick" was the one that made the decision to terminate our connection and was the only one that would overturn that decision, but he decided to go home early this week not to return until Monday.
I promptly contracted an other provider, however it would take 3-5 days for the switch, and I called MM Internet again to request they reconnect my company for the duration of the switch, they declined. This single action is creating a lost of over 200,000 page views a day, not to mention disrupting a product launch 2 years in the making from over 40 programmers and testers. Being a time sensitive endeavor they have single handily with this action caused my company to lose gross amounts of our target audience and market share, and severely harmed our reliability reputation.
MM Internet is fine for the home user at $20-30 a month. But they have no idea what it means to be an ISP for businesses I strongly suggest businesses to find a more professional ISP.
Though all is not lost; in accord with their shoddy management, their Terms of Service is written very poorly allowing a loop hole that does make them financially liable for our company’s losses due to their actions.
President
GRAMTECH Inc.
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Review by hirez
UPDATED: 5.4 years ago
member for 7.3 years, 100 visits, last login: 62 days ago
Cerritos,Los Angeles,CA
$56 per month (month by month)
about 3 days
Verizon (ex GTE)
"Best service I've used."
"They raised their prices as everyone else lowered prices!"
"About to jump ship for the competition."
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Well, their service has been rock solid, but like many mminternet customers, I am annoyed that they haven't lowered their prices like they had promised over a year ago. With DSLextreme getting rave reviews and charging $20 less per month for FASTER service, I am ready to jump ship. I will write one last email to mminternet asking them to lower their price; if they remain where they are at, I'm gone.
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Review by RogueLA
Posted: 6.4 years ago
member for 8.1 years, 76 visits, last login: 113 days ago
Signal Hill,Los Angeles,CA
$56 per month (month by month)
Verizon
"Better than Verizon ISP service."
"More expensive than competition. Charged for 30 days after cancellation notice. HMM?"
"Too expensive in comparison with other ISPs for static IP"
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768/128 static IP - price steadily increased from ~$40 to $56.39 per month over 3 years.
Not happy about the 30 day cancellation notice. Charge $90 rehookup fee if you move.
Overall the service is fine, but you need to get your act together guys. There is too much competition to be charging your customers this way.
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Review by (hidden by request)
Posted: 7.6 years ago
(review was emailed from domain inetpartner.com)
Downey,Los Angeles,CA
$105 per month
"Low Cost service"
"Low Quality, interrupted service with daily disconnections ranging from a few minutes to a few hours-poor tech=support"
"Get less than what you pay for, even though their service is cheap."
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MMinternet should advertise as an internet addiction one-step program. All you have to do is purchase their DSL services and you will be cured-because half the time you want to go online you can't. I won't even want as much down time in retirement as I got from MMinternet. Tech-support was 3rd world style. They cured nothing over the 4 months of problems I dealt with, and I basically dealt with the same incompetent individual every time I called before I finally gave up. I'm not usually one to complain, but they disgusted me. They charged a $20 disconnection fee. I would have paid $200 to have my service disconnected. They also make you wait 1 month, and bill you for that month, before they disconnect you. To me it seemed like an eternity to wait to be free from their services. They are the third DSL service I've used, and by far the worst.
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Review by alfie9
Posted: 8.3 years ago
member for 8.3 years, 4 visits, last login: 8.3 years ago
Los Angeles,Los Angeles,CA
Contract price not specified.
Verizon
CLEC party: Verizon
"hmm...got cable?"
"installation 3 weeks late, slow or no connectivity, rude customer "disservice" and overbilling"
"go with ANY other provider..."
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...unless you don't mind only being up only about half the time and waiting DAYS to get reconnected when it does go down. Even when it was up it was slow - often slower than a dial up!
Service is clueless and rude and, of course, not available at night or on weekends.
Installation was three weeks later than they said it would be and they charged us for a full month of service before it was ever connected.
Billing was an absolute nightmare. They never could get it right. Hang on to your statements and cancelled checks because "guaranteed" you're gonna need them if you go with these guys.
mminternet e-mail was essentially useless, although we were able to send & receive e-mail using other accounts with the connection (when it was working) - but do you seriously want to pay a dial up provider for the use of a working e-mail address when you're paying over $50.00/mo for [ahem] internet access? Well with these guys, you have to hang on to your dial up account and/or use web mail...oh yeah, sure - they provide you with a dial up number as a "back up" but their dial up is not a local number.
We are wondering (seriously) if they didn't fake many of their own reviews on here, because our experience was nothing like the reviews that sold us on this service in the first place.
glad to be rid of 'em :- ~~~
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Review by tigergem
UPDATED: 8.6 years ago
member for 8.7 years, 26 visits, last login: 8.3 years ago
Redondo Beach,Los Angeles,CA
Contract price not specified.
about 33 days
Verizon (ex GTE)
"Static IPs, no download/software install!, price, no long term contract, no long hold times when you call them."
"I think MM gives Verizon a bum rap."
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5/3 - I had the ocassion to have to call MM Internet tech support regarding the deteriorated connection this morning. Unfortunately, I was not able to get in touch with Brian W, and was connected with Brian H instead, who *was* able to fix the connection, but *not* without going on and on about how "my posts had really hurt MM Internet's business".
Please be advised that by having each and every person who works for MM Internet attempt to engage me in this type of rhetoric with this attitude of defensive posturing is definitely NOT the way to get me to change MY opinion!
As I stated previously, it is really a shame that they are more interested in their ratings than for the reasons they received them.
Jaime
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
4/29 update: Just want to thank Brian W for the phone call this past week. We discussed things regarding this account that I have not posted here. And FYI the following, for what it's worth.
Speed test history
------------------
wc 2001-04-23 00:02:31 16/119 kilobits per second down/up
wc 2001-04-23 00:08:07 14/119 kilobits per second down/up
wc 2001-04-23 01:20:02 47/120 kilobits per second down/up
(after tweak & new NIC Card installed thanks to info from DSL Reports tech support forum!)
wc 2001-04-23 20:26:49 687/119 kilobits per second down/up
wc 2001-04-24 17:30:39 489/117 kilobits per second down/up
wc 2001-04-25 15:19:31 549/118 kilobits per second down/up
++++++++++++++++++++++++++++++++++++++++++++++++++++
Downgraded tech support for failure to diagnose downtime and return phone calls. Justin said that if we called when it was down he would have it figured out and get back to us in an hour. That was yesterday afternoon. Haven't heard back from him yet.
Interestingly enough, some "no name" Verizon person called us this evening to just to ask how the line check & repair went. She asked if the guys had shown up and if we thought they had done a good job and asked if everything was working properly and if there was anything else they could do to help. The guys who were up on the pole actually bothered to send somebody else out today to do a subsequent check. Incredible!
Oh guess what? The "no name" who came out from Verizon today just to follow up was Dave. He's the same guy who was here on March 20 when the modem first lit up and he remembered the whole thing  He reminded me (I had forgotten and didn't previously post) that he had gotten a DSL signal on the line and called in to verify that our build - or whatever - was actually completed through to Verizon that day.
Dave also left me a card with his office extention and his supervisor's number *in case anything comes up*. He said that way, since he's usually in the neighborhood, he could just drop by instead of making us go through the repair department to schedule an appointment. All this from those people they keep referring to as "no names" from Verizon!
++++++++++++++++++++++++++++++++++++++++++++++++++++
Had to downgrade the "value for money" rating in light of the current connection speed. Especially when I took the time to compare it to other current subscribers and my previous 56k modem. Called Verizon this morning and a herd of turtles will be here sometime after 10:00 today to check the phone lines for the third time in 4 weeks. I will also have Ron swap out the NIC card. ummm for those who don't know it, turtles refers to the hardhats, *not* the speed of Verizon's response.
+++++++++++++++++++++++++++++++++++++++++++++++++++++
Aside from the pre-connection disillusionment, once it was *finally* turned on, service seems ok from a technical standpoint - no crashes and no issues with the systems, but we didn't expect that there would be because there was no download involved. I gave tech support a 5 because we haven't had to use them. It doesn't get any better than that, does it?
There was the billing issue - they billed us twice for full months of service before the service was even turned on, but that got resolved pdq. We haven't really been using the e-mail accounts either, so it's hard to accurately rate those, because we both have other accounts that we have kept for years. Ron used his when he found out that his Earthlink mail wouldn't send through a non-earthlink connection, but mine works just fine with *any* connection. But does the connection send and receive e-mail? Yes.
The connection is not as fast as I expected it would be with speeds ranging from 30-39 kbps up and 107-120kbps down. Interesting - I remember seeing a speed of 42666 with my 56k modem, but don't know if that represented up or down speed. Still the speed is not as crucial to my purposes as the constant connection. Well almost constant. It seems that MM must do maintenance or reboot roughly between 12:30 - 1:30 every afternoon. Noticably close to the time of close of business in New York. I tried doing a "Renew All" on winipcfg but that doesn't work to recover the connection. I have to reboot my system to get the connection back, which - especially if it happens when I am working or doing research - is incredibly inconvenient and annoying.
Jaime
++++++++++++++++++++++++++++++++++++++++++++++++
The continuing saga of DSL Connectivity. I got a call today from Brian at MMinternet who stated that he thought that these posts were unfair. He acknowledged that the two bills for monthly service was an error and that the deposit check that they had in hand would go for the first month billing. I am pleased with the bill adjustment and resolution.
We talked about the mishandling of our account setup and the misinformation that was given as far as hookup date. It seems to me that Verizon needs to communicate with all of their departments on DSL connections and not give out information that is not true or verifiable. If there are avenues available that reduce the lag time for connection, such as co-ordinating dates from disconnection of one service and the installation of a new service, that should be explored and communicated by both companies involved as a service to the consumer. I don't think that MMinternet would not want us hooked up as they can't charge us for no hookup. On the other hand Verizon and MMinternet should be able to get connections made in a more timely fashion for the benefit of the consumer. After talking with Brian he explained that such a policy is going to be in effect. Its difficult to tell where the problems lie, MMinternet or Verizon, either way it has made the waiting period of almost a month very difficult to take and very frustrating with all of the finger pointing. I am trying to be fair about this situation and don't think that any of the previous postings are inflammatory or untrue. My wife has simply relayed the facts as they were presented to her. Anyone reading these posts will have to make up their own mind. I am still looking forward to the DSL package that was presented and service that will be provided.
Ron
+++++++++++++++++++++++++++++++++++++++++++++++++++++++
Oh gee looky here - look what we got in the mail today! Not ONE but TWO bills from MM Internet! They are both identical, but mailed separately and both due April 17. And dated March 28. You guys have GOT to be KIDDING - RIGHT?
+++++++++++++++++++++++++++++++++++++++++++++++++++++++
Well I finally got a name. I was advised by a tech named Mike at the DSL repair department of Verizon (1-888-391-1234) that our order #C9437290 for DSL turn on was indeed scheduled for March 20 and was deleted after the build was completed (which explains why the green lights were lit up on the modem for three days). Which is why we are now RE-scheduled for April 5th. Isn't that nice?
Mike also said that it absolutely was NOT necessary for us to have had our previous DSL disconnected before Verizon would accept the new order, but we would have had to call the repair department FIRST in order to get it co-ordinated properly. Since it was MM who told us we HAD TO shut off Earthlink before Verizon would let them put their order in, guess whose fault we think THAT is! You know I wouldn't have minded so much waiting a month for the new DSL if it weren't for the fact of being without it entirely all this time in the interim!
After we talked Mike transferred me to the Verizon Order department which has consistently insisted that scheduling, deleting, rescheduling of third party DSL is ONLY done at the request of the ISP because it is a wholesale order. I was also told (again) that the order date could be moved up if the ISP requested it, (I would guess so since the thing was on once already!)
I'd just love to get these two companies on a conference call and listen to them point fingers at each other in my presence instead of on separate calls.
+++++++++++++++++++++++++++++++++++++++++++++++++++
My husband and I were pretty impressed with reviews on dslreports regarding MM, which is one of the reasons we chose them. If this thing ever works as well as everybody else says, I think it'll be a bargain. I'm not sure if my current rant should be against MM or Verizon - but it's a rant, nonetheless. (By the way, I meant to leave the connection reliability and e-mail ratings blank because we don't have them yet! But you can't clear selections after you've made one, so you're stuck with it til I change it! And I won't change it until the thing is turned on!)
My husband had Earthlink DSL connected to his system. I wasn't able to use it on mine because their download crashed my system. Total horror story. So, anyway we were thrilled to find MM. At least I was!
Although MM gave us a dial up# to use in the meantime, it is not a local phone call to use it. My husband is paying Earthlink something like $8.95/month to keep his dial up and e-mail account with a local dial up number, but is limited to 10 hours per month.
The worst part is, we had to call in to have Earthlink's DSL disconnected before Verizon would even accept the order from MM. I really don't understand why we couldn't co-ordinate the shut off Earthlink to coincide, maybe within a day or two of hook up to MM. We really *need* the DSL connection - even if it meant I had to use hubby's system once in a while because my dial up wouldn't do.
So we called Earthlink to cancel on March 9, and it was shut off on March 12. (no lights on the modem.)
Hubby called Justin at MM and was told turn on is scheduled for April 6.
Then, on March 14 during the course of a phone call to Verizon regarding a telephone bill inquiry and to schedule a line repair, I asked for verification of our DLS hookup, and was told that yes, our lines had already been "released" from Earthlink and MM was scheduled to be turned on March 20. That sounded great!
I told my husband who called Justin at MM, and he said, No the date for turn on at Verizon is scheduled for April 5 and that MM could do their part afterward within 30 minutes if we called them, but that we are scheduled for April 6. He said that if I had been told something different from Verizon, I should call back and find out a name or something. I think we all know that you never talk to the same person twice when you call there, and it really doesn't matter if you get a first name or not - but I tried anyway.
So I called Verizon again and got a completely different story. This time, March 20 was the "shut off" date for Earthlink and April 5 is the "turn on" date for MM. Except Earthlink was supposedly already shut off and released, and I already had no blinking lights on the modem. So I asked for and was given the two order numbers, but nothing that I could call a logical explanation for why, when the modem was off and I had already been told that Earthlink had released the lines - what was left to shut off?
Coincidentally, on March 20 we had Verizon service out for work on our phone lines, and "voila" the guy says - "your DSL is on now, too". Sure enough, there's three green lights on the modem. So my husband called MM and Justin e-mailed us instructions to connect, but we still weren't able to do so. When I called support, MM says the build could be done on their end but still says that Verizon wouldn't have our "PVC" build done (whatever that is) until April 5 and turn on was scheduled for April 6.
This morning I decided to call Verizon again to see if they could hurry it up. (hahaha, right?) The 19th person I got transferred to told me that three green lights on the modem means that the connection is complete through Verizon and the reason for it not being on yet is MM hasn't connected us to the "internet cloud".
The 20th person I got transferred to (her name was Robin) told me that Verizon was not supposed to discuss third party DSL accounts with consumers, but that they COULD move up the connect date from April 5th, but WOULD NOT unless MM called the Wholesale Market Division and asked them to do so.
I tried to call Justin myself this morning, but he wasn't in yet. He was supposed to call me back and never did. I suppose he's tired of talking about our connection and why we don't have one.
We already have all the filters on our phone line, and the modem all lit up and I have been told by Verizon that nobody has to come out to the house anymore to do anything - so I really don't understand what it is that has to take so long.
I have the MM e-mail accounts set up. It seems to me that whether I'm using the DSL or dial up, if MM had us established, I should be able to send and receive e-mail.
I'm getting the run around from "somebody" and I don't appreciate that at all. Why can't I just get the truth - or at least an explanation that makes sense, or is consistent - from "anybody"? Is that really too much to ask?
So far it just seems like a lot of finger pointing. Verizon says it's MM's fault and MM says it's Verizon's fault. Just turn the #!&* thing on, please!
Thank you!
Jaime
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Review by toshigarashi
Posted: 8.6 years ago
(review was emailed from domain mindspring.com)
Cerritos,Los Angeles,CA
$50 per month (12 month contract)
CLEC party: Covad
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------=_NextPart_84815C5ABAF209EF376268C8
Content-type: text/plain; charset=US-ASCII
Dear Sirs or Madams:
During year 2000, I subscribed MM Internet DSL, despite your rating of 4
for all area for this ISP, I had horrendous problems with them. I was
unable to connect with the Internet about 20 times from March 2000 to October
2000, the problems become apparent in March ( I started subscribe in January
2000) 2000, therefore I started recording detailed incidents in a
notebook. The technical people are contemptuous of my ignorance of
computer knowledge and often time, requested to speak someone who know computer
or someone who can speak better English. Though I paid for whole year, the
problem become so intolerable, I switched to Mindspring (Earthlink), since
December of 2000. Mindspring's people are always courteous and whatever I
requested assistance, they are willing to help me. If I were to rate
MMInternet, I will rate them F, Mindspring will be rated A. I happened
to read your web pages and I feel I must write my opinion. Thank you
listening.
--- Tosh Igarashi
--- toshigarashi@mindspring.com
--- EarthLink: It's your Internet.
------=_NextPart_84815C5ABAF209EF376268C8
Content-Type: text/html; charset=US-ASCII
Dear Sirs or Madams:
During year 2000, I subscribed MM Internet DSL, despite your rating of 4 for all area for this ISP, I had horrendous problems with them. I was unable to connect with the Internet about 20 times from March 2000 to October 2000, the problems become apparent in March ( I started subscribe in January 2000) 2000, therefore I started recording detailed incidents in a notebook. The technical people are contemptuous of my ignorance of computer knowledge and often time, requested to speak someone who know computer or someone who can speak better English. Though I paid for whole year, the problem become so intolerable, I switched to Mindspring (Earthlink), since December of 2000. Mindspring's people are always courteous and whatever I requested assistance, they are willing to help me. If I were to rate MMInternet, I will rate them F, Mindspring will be rated A. I happened to read your web pages and I feel I must write my opinion. Thank you listenin!
g.
--- Tosh Igarashi
--- toshigarashi@mindspring.com
--- EarthLink: It's your Internet.
------=_NextPart_84815C5ABAF209EF376268C8--
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Review by imdot3
Posted: 9.7 years ago
(review was emailed from domain mminternet.com)
Downey,Los Angeles,CA
$50 per month (12 month contract)
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I have had MMinternet.com for seven months plus and have found the
service to be the worst I could have imagined. The first two months we
had daily interruptions of from 10 min to over an hour. During the next
few months it got better, but the speed never tested over 250kbps and
latenty of about a sec. The service has be getting worse the last two
months with latentcy today of about 5 seconds and most downloads not
completing. The service department is only open mon-fri till about
700pm. My contract ends in June, but if I do not write a letter to
cancel at least 30 days in advance of that date, then another year is
added automatically. When my chance comes, I will switch.
Jerry Foreman
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MM INTERNET, INC.
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