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Review by makfu4 
Posted: 8.2 years ago
member for 8.2 years, 3 visits, last login: 2 years ago
 Pequannock,Morris,NJ
 $130 per month (month by month)
 about 35 days
 Verizon
CLEC party: Network Access Solutions
 "4 month period of relative reliability before getting dropped."
 "Slow, expensive setup, initial unreliability, terrible technical support, unprofessional customer service."
 "A rinky-dink operation."
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Brainlink is a disgrace. My initial impression was that they were a small struggling 'internet services company. Now I think they are an indifferent, poorly managed, 'fad player that, upon realizing that it takes effort to succeed in the telecom services sector, decided to simply drop the majority of their services with little more than the legally required e-mail. As NAS has decided to pull out of many CO's, so has Brainlink. No attempt at helping to migrate to another provider has been offered other than a recommendation to browse DSL reports and a warning that we had a month to switch. All this after HUNDREDS of dollars in setup fees and equipment! What really amazes me is that I am a business account subscriber (IDSL). This shouldn't happen to ADSL home user, but to handle business subscribers in such a manner is unbelievable. Of course, in an industry with companies like NorthPoint, I suppose Brainlink is simply doing what it thinks it can get away with.
Unprofessional practices runs deep at Brainlink. Everything from answering machine customer service, to (the often impossible to reach) snotty know-nothing techie who couldn't figure out that they had assigned my router the subnet boundary address to unannounced inline HTTP caching and misleading advertising claiming you receive a 'class C equivilant (nothing more than a private class C subnet, which they now make clear on their site), I don't think Brainlink would stop at anything to cut corners and make a low-effort buck. And to think that I put up with this ISP only to have them drop me!
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brainlink international inc
