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 Review by bte52 
UPDATED: a few hours ago
member for 6.7 years, 1157 visits, last login: a few hours ago
 Salisbury,Wicomico,MD
 $34 per month (12 month contract)
 about 12 days
 Verizon (ex GTE)
 "Amazing speed, and reliability. I've had it for 4 years now."
 "None"
 "I LOVE it!"
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I've had Verizon DSL (3000/768) for 5 years now (Feb 2004). I've had very few problems and I really do love it. I've heard all the hype from Comcast Cable and they are my ISP at my work. Believe me, you can tell what time it is without a clock by the reduction in speed.
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Review by snowdog
UPDATED: a few hours ago
member for 9.4 years, 153 visits, last login: a few hours ago
Elkhart,Elkhart,IN
$29 per month (24 month contract)
about 5 days
Verizon
"Fast setup/good communication"
"None - yet"
"no cable service - so this or satellite"
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Update 8 Feb 10 - A few glitches with the service that turn out to be an issue in the switch. I think the techs there get bored and mess with circuits just for something to do. LOL
Anyway, I appreciated this service and am happy with it. Not looking to leave anytime soon but I see that my contract will expire next month. Who knows what will happen then?
------------------------------update complete--------------------
Originally wanted Comcast HSI but found they could not provide it to my location as my home is to far from the road. I did not know that distance affected cable internet as much as it does. The previous owner told me they had Verizon phone service so I reluctantly called them and they had my local phone service working the same day I ordered it. The DSL was on it's way and after another 2 day wait, my modem was on its way. I received it Friday and service was already turned on. If the service will be as good as the install and activation service was, this will be a nice ride. I've had very good experiences with all of the HSI companies I've dealt with. This promises to be another success.
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Review by el causa
UPDATED: 1 days ago
member for 6.2 years, 45 visits, last login: a few hours ago
Newark,Essex,NJ
Contract price not specified.
Verizon
"cheap, reliable"
"speed can get slugish sometimes"
"good if you want something cheap or that won't give you dl caps"
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have been using it for 7 years only ever been without service 3 times, 2 out of technical problems/maintenance once because of a snapped phone line, service was restored in a day or 2.
My only complain is the speed, only get about 60-65% of the downstream speed. But since this is a "value" plan I can't complain.
now that fios just became available in my area happily moving to that
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Review by Steve_NC
UPDATED: 1 days ago
Fair warning: reviewer joined this week
Marion,Mcdowell,NC
Contract price not specified.
Verizon
"Availability"
"Support is a joke, Line Quality, Deviants, Bottle Necks, extensive list"
"Avoid it if you can"
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These results reflect my 3Mb/768Kb DSL service. I test speeds in the morning and evening to demonstrate the bottleneck that makes Verizon DSL such a poor service.
»/testhistory/1708740/0176e
If Verizon DSL is all you have in your area then go for it. But be prepared for disappointment, poor tech support and devious practices. Verizon does not give you what you pay for. The 3Mb service, advertised as "Up To 3Mb" is exactly that. Avoid it if you can. For a year I have averaged 2Mbps but only to the nearest Verizon DSL station and that is in the provision, I can accept that. What they don't tell you is they slow it down even more from the DSL station - out, to the rest of the Internet. The speed to Verizon's edge router (at the DSL station) can be 3.0Mb from your computer, but run a speed test to the furthest server you can find and watch what happens. You will push through Verizon's cache servers, edge router and into core routing. The result is the true speed of your internet. You might get less than half that speed or sometimes hardly a major change. But there is a change.
A few days ago I have been unable to get better than 1.5Mb download speeds on my 3Mb line and have made numerous calls to tech support- to no avail. After further testing I found good speeds to the Verizon station and extremely bad speeds out of it. Then suddenly, my speed was never better than 500k/760k. I had to call tech support again.
Tech support is the worst. You will likely talk to someone in the Philippines. On the many occasions I've called there have been very few when I understood the broken English spoken to me. It didn't take long for me to figure out if I call between 8-5 I can get someone who speaks English. If I do get the Philippines service techs- I hang up and immediately call back. I can usually get a local tech on the first retry. The many times I've done this has been extremely effective! This issue has been active for a few days and I have called Tech Support every morning since 01/28/10 in an effort to get this resolved. It has been a major run-around. They dispatched a technician who came out and tested the line. His results were 3Mb over 768k. That was not my complaint and he said that a bottle neck in Sylvia (city) was causing my slow speed. He ended up leaving without being thorough or willing to perform my requested tests. So I called tech support again...
They had me do tests and then asked me to wait while they tested the line. One insisted he connect remotely to "optimize" my laptop. (lol) I waited, tried different techs, to no avail. I called back a few more times without results, changing through many different service reps. In one case I was refused a service technician because a previous phone technician I spoke with the day before said I had refused to disconnect my linksys router and it prevented Verizon from testing my ultra slow line. The technician, and in her broken language, said to me, "You refused to disconnect your linksys router and we cannot check the line". I had to explain the following:
"I never said I would not disconnect the linksys router, never. I told the technician I could not be on the phone, a Vonage IP Phone, AND connect the modem directly to the PC. If I remove the Linksys router I will disconnect the IP Phone and the call. The technician told me that was fine, understandable, and to disconnect the linksys at 9:00pm, and to have only the PC connected so they could do a line test overnight. He told me to reconnect the Vonage IP phone before 8:00am so the Field Service Technician can call me, since he would be here before 11:00am. I reconnected it at 7:30am."
dead silence
She said, "Lets first disconnect the linksys router so we can do the line test. I need you to connect the PC directly to the modem and while you're on the phone with me I want to do a speed test...."
I said, "Mam, again, I am on an IP phone, remember?"
She said, "Do you even have a cell phone?"
I said, "Yes, but I am in the mountains and have no service here."
dead silence
"Hello", I said
"Yes, how can I help you" I heard.
"I can do what you ask but I have to hang up first. I'll run all the speed tests and then you can call me back in ten minutes, OK?" I said.
She said, "OK, I'll give you 15 minutes and call you."
""Click"" she hangs up immediately
No goodbye, anything.
She does not have my phone number. It's an IP phone. Not the Verizon DSL phone number. I never heard from her. I called to ask why they didnt call me back. The Technician said, "because you're a dryloop DSL the technician doesn't see the billing records, where your IP phone number is kept. They cannot access this information".
I give him my phone number
I spent 3 hours later getting a tech to come out, for the 3rd time in 3 days. I should here from a Tech between 8 and 11am.
Now, repeat and rinse this for 4 hours a day x 3. This is Verizon Tech Support. This is what I go through and still I am going through it.
**Update 02/03/10**
No call from dispatch who is suppose to be sending out a technician, again. I called Verizon and talked to Tech Support. The gentleman said that a Dispatch Ticket was not ordered and no technician is expected to visit me. He escalated my issue to Level 3, whatever that is, since this has been going on since January 28th, 2010.
I am on hold.
OK, the gentleman said a ticket for repair is with the L3 group and they will be contacting me. I asked when but he didn't know. So we'll see what happens.
**Update 02/04/10**
No calls from Verizon. I called and spoke with a technician who said Level 3 reported no trouble found and closed the ticket. No phone call to me at all. I told them the speed test results from 2/28 to current and they reopened the ticket. They said a technician will call me in 3 hours. Sure they will...
(OK, It's 9:00pm and no one called. Speed is still slow and erratic. I will call in the morning)
**Update 02/05/10**
OK, the speed is still slow, way under par at an average 500kbp this morning. I called Verizon and Stephanie, a service rep, said she would call MCO and find out the status of my repair order.
I am on hold, listening to Elevator Music
Stephanie, the greatest service rep I have spoken with yet because she was really helpful, said that they figured it out. An edge router, as I predicted 7 days ago, is on its way out. They are switching me over to a different port (network) in the interim of repairs. Then they'll switch me back. I will post the results as I get them.
(Later today)
A few hours later I received a call from a technician who stated he was from Network Operations, indicating they could not find any trouble with my line. I said, of course not. Then he instructed me to do a factory reset on the DSL modem in an effort to repair this issue. I told him I was on an IP phone and doing a factory reset will disconnect us. We'll have to hang up and call me back in 10 minutes. I also asked if doing a factory reset will remove the PPPoE settings, VC configurations. He said to go ahead and do a factory reset and the modem will reconfigure itself. I giggled and said, "are you sure about that? Because if I don't get back on line the phone will not work-" He said, "it will work". The tech said he'd call me back in 10 minutes. Against my better judgment, and because I didn't want another blemish on my Verizon criminal record stating I refused to do something- again, I performed a factory reset. After 2 minutes of the modem rebooting I could not log into it (I did not know the default log-in information) and the DSL light indicated the line was down. No working IP phone, no way to get a hold of me and no cell service in these mountains. How nice!
So, I packed my laptop, my daughter and a few notes, grabbed my cell phone and got into my truck. I drove through a foot of snow, icy rain to the local town where I went into a coffee shop named "The Crooked Door" in Marion North Carolina and used the internet there. To be fair, I ordered 2 cold Mocha coffees at nearly $10. I started to call Verizon on my cell when the lady working there abruptly said, "One thing we don't allow is the use of cell phones here. You have to go to the foyer". I am baffled at this policy, and being the only patron there during inclement weather, I had to ask, "Why?" She said that one person sat there and was loud and on his phone for a long time..." I interrupted her and said, "One person? One person, right?". She looked troubled by this so I explained why I needed to use the phone and why I couldn't leave my daughter here to watch my laptop while I am in the foyer talking on the cell phone. I'd do better leaving. The owner came up and finally allowed me to use my cell phone. Regardless, I don't think I will do business there a second time. A policy like that is stupid! Sorry, I ranted off topic. Anyway, another technician helped me get the configuration data. He also said the tech who called me, asking to reset the modem, was from L3 and working on an a previous ticket that was forwarded to NCO, which he shouldn't have been doing. Anyway, I wrote everything down and drove back home. 8 miles each way. I put the correct VC and PPPoE info in and got the modem running. The speed is still 500k.
Waiting for MCO. We'll see what happens.
As of 10:00pm my line appears to be worse and I doubt any switch to another port was performed. I am getting frustrated and high quality verbalities are slowly creeping out. Like many others, I have had about enough of this crap.
**Update 02/06/10**
I called my neighbors and had them do a speed test and all of them were comparable to mine, slow. Since we all live on a dead end street, in the middle of nowhereville we are on the same line. Verizon only offers the 3Mb service here.
It's Saturday and calling Verizon Support is difficult. I have called three times and each time the call has been disconnected. I am on eternal hold again.... maybe this time they wont hang up on me. I talked to a woman named Jennifer, kind of rude as she interrupted me every time I said something, said everything is still open with MCO and I'll get a call back soon.
**Update 02/06/10**
Tony
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 Review by flashlites
UPDATED: 5 days ago
member for 9 years, 1744 visits, last login: 2 days ago
Trenton,Mercer,NJ
$60 per month
about 5 days
"Solid connection 20/5 speed rocks!"
"Can't find any"
"Great service"
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Moved to Hamilton, NJ and picked up FiOS. From the first day my speed was fast and reliable. No complaints except it cost more for higher speeds.
20Mb down is rediculous. I could use more then 4Mb upload though.
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 Review by TamaraB
UPDATED: 6 days ago
member for 9.2 years, 3205 visits, last login: a few hours ago
Brooklyn,Kings,NY
$20 per month (12 month contract)
about 10 days
Verizon
"Naked DSL (Dry Loop) 1MBPS $19.99/Mo"
"Repair, tech support, and billing is a joke"
"Rather OK as long as there is no problem, then you are in serious trouble."
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I contacted VZ sales shortly before Christmas and ordered Dry Loop Service. It was a call center in upstate NY. I was essentially "upgrading" from voice/DSL to Naked DSL service. They took my order, and processed it. I received a confirmation email and phone call the next day setting Jan. 2 as the service ready date.
Here it is Jan 2, 2009, and my new DSL service is doing what it is advertised to do. Better than expected actually, as my measured speeds on DSLR are 960/370 Kbps See: »/testhistory/237285/47d46. This is about twice as fast as my old service.
At $19.99/Mo this is a bargain. I had one small billing error, they charged me for some movie Service I did not order at something like $5.00.
So far, so good! I am happy with the service.
======================================================
UPDATE
======================================================
After a service call it took VZ one whole week to respond to a bad outside wire issue. They missed 4 appointments, each time claiming there was no one home. A lie!
Then I attempted to increase my speed from 1M to 1-3M. It did not work because of the quality of their wire, but the BILLING worked, and I had to fight to get the partial month of high-speed service which I never received refunded. WORSE yet, when they returned my service level back to 1M, they said the $19.99 rate was no longer available!!! They wanted to charge me more now. I had to spend several hours on the phone with billing to get that rate partially reinstated. As of yet, they still owe me money!!
These people are CROOKS! Their tech support, billing, and repair service is atrocious! The service from a technical perspective is solid, but EVERYTHING else is a joke.
====================================
Update:
Service sterling, and have not had to deal with billing, since I have given up trying to get my over-billing refunded.
Followup comments:  Steve_NC
join:2010-02-02
Marion, NC
1 edit | Re: If tech support is a joke no comment | |
| |
TamaraB
Question The Current Paradigm
Premium
join:2000-11-08
Brooklyn NYC | Re: If tech support is a joke said by Steve_NC :no comment Not sure what this means. | |
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Review by turbobuick86
UPDATED: 10 days ago
member for 8.3 years, 235 visits, last login: 1 days ago
Whittier,Los Angeles,CA
$29 per month (12 month contract)
about 3 days
Verizon
"Price drew me in. Performance nearly flawless."
"Support could be iffy for those in need."
"Happy so far. Not looking to go elsewhere."
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UPDATE 01/29/2010 Well, it's been over 3 years and nothing but praise for Verizon DSL in Whittier 90604 - YMMV! Seriously, there were no significant problems in my entire time with Verizon DSL. I can only hope service/performance is as good with Verizon FIOS internet. Look for my review of FIOS in a few weeks.
After 12 months of Verizon DSL at 3K/768, I am surprised at how good the service is to this point. I think my email was interrupted for a couple hours once or twice, but other than that, just about perfect performance. I dread actually needing assistance from Verizon support, but knock on wood, maybe it won't ever happen.
I was a happy DSLExtreme customer for a number of years, but they priced me out and couldn't or wouldn't match Verizons deal.
So, while you won't get the personal service from an ISP like DSLExtreme, getting twice the speed at half the price is tough to pass up.
As with any ISP, cell phone, TV provider, etc., ask your neighbors what they use and how they like it. Performance of any provider can be excellent in one neighborhood, but horrible horrible a few miles away. YMMV!
Recently, I took advantage Verizons offer of combining DSL/Local+LD/Direct TV and will save an additional ~$300 over a years time. Considering I already used all 3 services, they are now just billed together for the savings. It equates to free DSL for the year. Not bad at all....
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 Review by Packeteers
UPDATED: 11 days ago
member for 4.6 years, 1548 visits, last login: 1 days ago
Forest Hills,Queens,NY
$30 per month (12 month contract)
about 9 days
Verizon
"Very Reliable Availability, Speed, Low Packet Loss"
"All Verizon Employees will pass the buck if you let them"
"definitely worth trying the first Month free in hopes they get it right"
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Original Install: I was one of Verizon's first $30/mo customers for my area back in 2004 and had to suffer a lot of their growing pains. the problems reached it's worst at the summer'05 when I finally complained consistently to Verizon that there were problems with my phone wires to the CO (less than a mile away) and poor routing from the CO to the CLEC. Once I got past a few Tier-1 idiots, I finally found a Tier-3 tech who confirmed all my packet loss issues. They changed my pairs and routing over a few days time, and ever since then I've had nothing but rock solid performance and speed during this past year. So all is forgiven, and I don't hesitate to recommend this service to others. I even sold several other friends and relatives in other areas of Queens on getting Verizon this past year, and not a single one got back to me with any complaints thus far. I sometimes find their DNS a bit sluggish, so I supplement that by using TreeWalk.
Dry Loop Update: I went "naked" in March'07 and migrated my POTS line phone number to another wireless carrier. Months later when I noticed my DSL speed and latency were deteriorating, I inadvertently found out the people who moved me from POTS to Dry Loop screwed it up, and they would have to migrate my account to a new phone number. Sounds like a clerical problem right? but instead I suffered 2 weeks of bouncy intermittent service, then I was totally cut off twice for a week at a time while Verizon twice tried to migrate me over to a new phone number.
I had to spend 600 minutes on my cell phone with tech, billing, sales, and even service cancellation counselors to get them to clean up this mess. I finally had to camp out at the employee entrance of the Verizon CO and catch a DSL cross connect tech on his way back from lunch, and bribe him with a box of doughnuts, in order to get someone to finally straighten out this Verizon created debacle that same day. As I update this my DSL is rock solid with 8 hops to Yahoo and zero dropped packets all day. Now I have to go back and waste another 100 minutes making sure they don't charge me extra to reconnect me twice, and hopefully get credit for the Month of service I was unable to enjoy.
Best advice: take nothing for granted! follow up a day or two later on all customer service related calls to make sure the person you originally spoke to didn't just pay you lip service and pass the buck to the person you are now calling back.
2010 Update: I've gone 2 years without any line problems since going Dry Loop. They recently lowered the Monthly 3.0/768 charge from $40 to $30 (you have to call them to start the lower rate) so I could not be happier. 7.0 is available for my line, but I'm satisfied with 3.0 even while streaming vuze, game playing, etc. I'm using public 4.2.2.3 and 4.2.2.5 as my DNS, since Verizon's own DNS can be annoying when you get a URL wrong. I'm using a magicJack for a voice phone, so I don't miss my POTs line at all. When over air TV went DTV - I got a $10(-rebate) box, so now I enjoy my own "triple play" for a bit over $30 per Month thanks to Verizon. I just hope they don't yank my copper once FiOS come here, because there is no way I'm going to spend >$100/mo for stuff I can obviously live without.
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Review by jasg
UPDATED: 12 days ago
member for 1.1 years, 272 visits, last login: a few hours ago
Seattle,King,WA
$37 per month (12 month contract)
Verizon
"Meets rated speed, no problems starting service at all."
"none"
"Glad I changed"
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Should have left Speakeasy long ago, my bill is less than half and download speed up by 10x
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Review by wickedsmilee
Posted: 12 days ago
member for 6.1 years, 209 visits, last login: a few hours ago
Upland,San Bernardino,CA
$20 per month
"cheap... like drinking ripple out of a paperbag, but still gettin a buzz.... sorta,..."
"slow speeds, never up to what it's meant to be; tech support? thats a joke. they cant even update their webpages."
"tech support- if you need it, your SCreWeD...on the other hand,... if you DONT need it, read below,..."
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verizon is like the cockroach, not quick, but ick,....
they are grossly in our lives, but atleast they eat their own sh...t..
...thanks tech support you guys rule...
if you order online, cancel via phone a day or so later, youre bound to get FREE DSL, for a LONG TIME. see, a company with that kind of tech's, don't even know you exsist, lol....
bottom line is this: pull a positive out of a cockroach company...
>oh, and "dear verizon, we're still cool, i was just kidden!" hehehe>
Followup comments: frank124c
join:2003-12-04
Brooklyn, NY
 ·Verizon Online DSL
| verizon dsl I've been using Verizon DSL for some time now and it doesn't deserve the bad mouthing it seems to be getting. I had a problem with Outlook Express the other day and I called up and they helped me fix it, they were courteous and efficient and nice about helping me. Where else can u get internet service for $20.00 monthly? | |
| | bidger
join:2009-12-23
Elmira, NY
·Verizon Online DSL
| Re: verizon dsl You're right, Frank, for some folks it's a good fit. But, some of us want more. I find that Verizon has no problem raising my bill. My issue is that my service hasn't changed in the 5 years I've had it, still 1.5Mbps down. If you check out the recent headlines related to Verizon here, they don't feel compelled to improve their services in non-FIOS areas. I called last week to see if they'd allow me to bundle my DirecTV service, but because I'm not a new customer, $6/mo. off my TV bill was the best they would do. Seems the fact that they're competing with cable is lost on them...well, in the non-FIOS areas anyway. My Roadrunner install is slated for 2/12. Glad you're happy though. Some of us would like to do online video and 1.5Mbps down don't cut it with HD. | |
| | | wickedsmilee
join:2004-01-02
Upland, CA
·Verizon Online DSL
| Re: verizon dsl I'm a LONG time verizon customer. wireless, internet, home phone, you name it. believe me, they monopolize my choices. and yes, i've NEVER had an upgraded modem, it's gotta be like 7 years. they havent updated their website since xp came out,... still have the disclaimer about not compatable "yet", which blames XP for their faulty software. which is spyware, really... verizon pwnd this area, and they don't do it cuz they "love people",...
--
~Smi!ee~ | |
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