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 Review by Commander 
UPDATED: 1 days ago
member for 363 days, 176 visits, last login: 1 days ago
 Keeling,Pittsylvania,VA
 $30 per month (12 month contract)
 about 14 days
 Verizon
 "Connection is stable and reliable - Good speed - Low latency"
 "Your overall experience with support is like rolling dice"
 "Get it if you can"
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My experience with it has been good. Normally I have a good solid 2.8+ Mbits/sec (350 KBytes/sec) down and 720+ Kbits/sec (90 KBytes/sec) up. For whatever reason(s), the Flash test performed at DSL Reports returns lower results than those of other speed tests. The Java test returns a better result.
Technical support could be better. You might get lucky, or you may fine yourself speaking with an idiot.
By tweaking your computer's settings, you can get more bang for your buck. Verizon DSL users should optimize their connection for best results.
»www2.verizon.net/help/dsl_settings/
Verizon says, "Note: You only need to run this optimizer if your Verizon High Speed Internet service speed is greater than 3MB/second." My speed is about 2.8 Mbps. I ran the optimizer and it did improve the performance of my connection.
Optimize Connection »www2.verizon.net/help/dsl_settings/
Followup comments:  
gsuburban
join:2000-02-29
Glendora, CA
 ·Verizon Online DSL
| Re: Verizon Optimize My Connection I've been with Verizon (GTE) ever since they offered DSL service in 2000. From day one, download speeds were always on target 768kbps then 1500kbps and now 3000kbps. Also from day one the upload speeds using any email client such as Outlook, Outlook Express or Thunderbird etc the upload speeds were always 45 to 50% of the target up speeds. Beginning from 128, then to 384 and now 768kbps these up speed portions of the speed packages suffered but only when using an email client. File transfers with windows messenger, cute or ftp and web based email via internet explorer hummed right along at the max speed target.
After 8 years of continuous questions with Verizon Online tech support/level2/level3/letters of complaints etc and finally having a discussion with the guru's in the email server section with Verizon, I was told there is no fix for this problem. I have heard that for the last 4 years every time yet I personally knew they had it wrong all the time. I used several windows machine new out of the box, old ones etc etc and the same performance when it came to an upload via email clients. Interestingly, Outlook Express is the default email setup Verizon prefers to set up its users with when using that CD installation method.
When I just happened to stumble on the "Optimize My Connection" in December 2007 while looking for details in Verizon's web pages, I pretty much fainted when I clicked on the button and view the next page "your connection has been optimized". Right after that, I opened an email message, attached a 2mb jpeg and sent it to myself. The upload speeds doubled and the software I use to monitor connection speeds up/down showed the up speed to be in the area of 800kbps. That quick and that easy.
The worst of this story is obvious, Verizon knew about this yet none of the highly paid customer service tools had any clue about it.
Your comments state Verizon told you about this tool on their website, is that true? In all my time with them, not one of them had known about this ! | |
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gsuburban
join:2000-02-29
Glendora, CA
·Verizon Online DSL
| Re: Verizon Optimize My Connection You may want to correct your post that you were the lucky VOL customer who had to find this tcp/ip tool to get the correct settings sync'd up with their servers.
Funny how the default install process with VOL is outlook express via the CD that comes with the self-installation kit. I don't recall being told the upload speeds on port 25 would be half of the HTTP speeds (port 80). | |
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| Forums » comments on review of Verizon Online DSL |
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Review by seige101
UPDATED: 3 days ago
member for 5 years, 40 visits, last login: a few hours ago
Palmer,Hampden,MA
$15 per month (12 month contract)
about 10 days
Verizon
"Price"
"Huge reliability problems after 6 months"
"Good value for the money when it works!"
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About 1 week from order until my line was setup at the CO to be ready for DSL.
Had a SNAFU on the line coming to my house somewhere on the street, Tech came out installed a whole house filter in the network interface, and repaired the line in the street.
I purchased 1.5down/384 up and am getting
1400 down and 350's up
Cable got to be to expensive, normal web surfing is the same downloads are only slightly slower compared to cable.
Overall happy will update in a month.
Update around June 2008 to present. Several problems have been happing recently causing to drop connection multiple times. 7 calls to tech support and 3 techs coming on-site to 'fix' the problem it is still broken.
Basically every time it rains in the area the modem will randomly loose connection ranging from several seconds to minutes and even hours at a time. This is completely random and happens multiple times when it rains.
7-21-08 the last verizon tech who came to the house, performed line tests from the house, to the pole, to the large network box at the end of the street all the way down to the co. He told me everything was working fine at the time, i stated again yes, yes it is because it's NOT RAINING OUT. He said well if it aint broke i can't fix it.
One final call to tech support on 7-22-08 advising them of the problem still being there. I said it no longer needs to be fixed as i will be canceling service in 1 week.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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Review by rob316
Posted: 3 days ago
member for 2.7 years, 125 visits, last login: a few hours ago
Carteret,Middlesex,NJ
Contract price not specified.
Verizon
"Upload and Downloads speed as Promised"
"Upload"
"Great Service for the Price"
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Just switched from Comcast Bundle to Verizon Bundle with D-TV. Overall very satisfied with speed and stability
Followup comments: | Forums » comments on review of Verizon Online DSL |
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Review by PabistoMan
UPDATED: 6 days ago
member for 7.2 years, 172 visits, last login: 6 days ago
Los Angeles,Los Angeles,CA
$29 per month
about 1 days
Verizon (ex GTE)
"Consistent speeds of 2mb/s and up"
"Upload speed 500-700kb/s"
"Competitive pricing, fast and friendly customer service"
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My first DSL service was Earthlink, was unsatisfied with customer support (way back in 2001 I think) so I switched to Verizon DSL. In 2006 I upgraded to a faster DSL service still with Verizon. Been overall happy, no major problems. Last week there were intermittent outages at around midnight to 2-4 in the morning. Did not bother to check if it is just system maintenance. Don't care much there are other open wireless signals in my building if I need to connect in a huff.
UPDATE:
I called Verizon sometime in 2007 to cancel DSL service because Time Warner Cable just became available in our building (MDU) and opted for the bundle which include cable service and internet access. Verizon Customer service offered 3 months free service and further reduction in the monthly fee to $25. Sweet... I swallowed hook, line and sinker... and happy about it. TWC was fast, 4-6 mbps down but only 200-500 kbps up. I waited three months for situation to even out but TWC failed to deliver... bye bye roadrunner.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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Review by shof515
Posted: 6 days ago
member for 41 days, 41 visits, last login: a few hours ago
Ridgewood,Queens,NY
$85 per month
Verizon
"Faster then ATT Worldnet (Covad) ADSL"
"Took a month"
"wonderful"
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After been using ATT Worldnet for well over 5 years with very slow speeds, i was a bit lucky enough i suppose that my att modem got fried by lighting. At that time, i decided it will be nice to change a better ISP that deliver faster speeds.
I made the initial call to verizon for service back on June 16. It wasnt till a full month, around July 17ish that i was finally able to have dsl.
Setting up the new modem was very install, the only activation was quick and even pre-configure my modem automatically which is good. Loving the speeds from verizon since now im getting speeds i am paying for unlike att. The westell modem user interface can be a bit misleading and confusing to some compare to other UI found on routers. The wireless coverage from the westell sends a strong signal
Overall, Verizon is the best DSL provider within the city since att is just too slow
Followup comments: | Forums » comments on review of Verizon Online DSL |
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 Review by legendNYC
UPDATED: 7 days ago
member for 5.1 years, 1679 visits, last login: a few hours ago
Jamaica,Queens,NY
$34 per month (12 month contract)
about 4 days
Verizon
"Steady Eddie; currently 3M/768"
"No alt.* groups"
"Happy Camper"
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July 2008: We've moved, but are still in the area. Verizon transferred our telephone number and DSL connection (3M/768) as scheduled. Completely painless. It looks like speeds are a bit more consistent. It's a shame Verizon dumped the alt.* groups :-(
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Feb. 2008: I check the connection daily and it usually performs as advertised - 3M/768. If not, a reset sets things right. Verizon works well for our home network and on-line games.
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Oct. 2006: Nothing new to report. No need to call customer service, but sometimes the connection is slower than expected.
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Dec. 2005: Current connection is 3M/768 and it is pretty smooth sailing most of the time. VOL sent a new Westell modem without any hassle the last time I called tech support.
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Original Review: We made the jump to DSL from dial-up in May 2001. The Westell Modem kit arrived within a week with plenty of filters (about six). Installation was very straight-forward. I was connected at 640/90 within 20 days of my order, and that's how it stayed until the recent bump to 1.5M/128 in May 2003. I called Tech Support and the upgrade arrived the following week. We currently share the connection between 3 computers and the extra bandwidth is a blessing.
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Thank you, Broadband Reports, for all the great information!
Followup comments: | Forums » comments on review of Verizon Online DSL |
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Review by Iceylinux
UPDATED: 8 days ago
member for 5.1 years, 54 visits, last login: 7 days ago
Wilkes Barre,Luzerne,PA
$29 per month (12 month contract)
about 4 days
Verizon
"Everything"
"NONE!"
"You cant beat it"
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5.1 years later, switched back from PTD Cable modem, 7.1M/768kbps Resi @ 42.99 a month no limits. i rather have a connection thats 3 megs slower and have no download/upload limits end of story. PTD.net is a joke and i hope they read these.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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 Review by ayoustic
UPDATED: 8 days ago
member for 4.4 years, 435 visits, last login: 1 days ago
Bellefonte,Centre,PA
$31 per month (12 month contract)
about 5 days
Verizon
"Good sync, never had hardware failure, any tech that came to the house was knowledgable or knew who to ask"
"Useless tech support, billing can be a pain, price is too high for 3.0/768 when they're constantly having network latency issues"
"Good overall connection for the price, but, think price should be lower and speeds higher"
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I was one of the FIRST people to have DSL in the small community where I grew up (16847). I've had DSL in three different homes in three years or so. My ordering experience was rather pleasant, however, the ordering crew screwed something up and made me fax in my phone bill for ID verification. Not sure why this was necessary as I was already a Verizon service customer for my land-line that DSL was going to be installed on.
Anyway, The SR date came and went and I had no sync. I called "tech support" (using that term loosely) and found that no one bothered to connect me at the DSLAM at the CO...the tech had signed off, but no connection was made, so, in two days, I finally got someone with the brains to click a cable into a port somewhere and BOOM, there was DSL.
I started at 1.5/384(?). I then qualified for the free 3.0/768 upgrade. I then moved out of my parents house to a neighboring house that I was able to acquire and Verizon replied "That location cannot be serviced by DSL." It was only about 100yds from my previous residence that was only 5000+ ft from the CO. After submitting an "update database" ticket, I was able to move it. They got it right this time, and, three days after that, I had DSL at my new residence.
Later on, I got married and moved in with my new wife in another town (16823). I had no problem moving my DSL 40+ miles away this time, but had trouble earlier LOL. The only problem I've had as of late is recurring "congestion" issues. It has been alleviated by "changing my route" according to a network tech that the Verizon tech had to call to verify the lines functionality. After a quick re-sync, things were better, but not what they had been as I never had congestion before FIOS hit some areas in the Mid-Atlantic and so on. I'm only 6100+ ft from the CO in my new town. Fortunately, I do get my download speed of 3000/730. Sometimes DNS and other connection attempts just take forever. Verizon has upgraded part of the network around here as it's not nearly as bad as it once used to be.
Long story short: Decent connection if ordering and provisioning don't mess up. Cheaper than cable, but still doesn't over speedier connections (6Mb+) under 69.99. (You have to a "business user" to get that and pay three times as much when cable is about 52.00 without CATV service bundles.)
UPDATE: I don't like the fact that Verizon offers business DSL in my area, but won't give me the 7.1MB residential. Interesting...they appear to be out for money and don't really consider that I've been a power user (IT Professional) on their system for about five years already. Other than that, it would seem that technical support is still useless, and congestion is continuing to become an issue.
UPDATE: Terminated the service due to lack of 7.1MB; switched to comcast internet/tv/voice. Get much more value adds then Verizon ever could.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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Review by weaver
Posted: 9 days ago
member for 6.6 years, 2019 visits, last login: a few hours ago
Alexandria,Alexandria City,VA
$32 per month (24 month contract)
about 14 days
"reliable, consistent speed"
"would like faster speed, but too far away"
"Worth the money"
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I moved from a location with FiOS, and decided to go with Verizon DSL to keep my email addresses, rather than go with Comcast (the only other option). I'm giving up speed doing this (I'm on a 1.5M package), but it's more convenient, and less expensive. I'm waiting for FiOS to come to my new location, but that may be two years yet.
Ordering was easy, but that may be because I dealt with the FiOS CSRs. The modem (Westel 7500, including wireless) arrived before I closed on the Condo. The install went ok. A tech came out and did something in the box outside (not the NIC), maybe removed a filter. I had a problem with the software install, which I tried to do before the service was active. It "stuck" in my browser, i.e. it kept coming up when I started the browser. I called tech support, and they talked me through removing it. This was just as well, since I figured out it was just the Verizon add-on software, and wasn't necessary for activating the connection.
I needed to call tech support to repoint my email addresses from FiOS to DSL. That took awhile, but the support was good.
I've had the service for five weeks, and it works fine so far.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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 Review by RockCake
UPDATED: 10 days ago
member for 3 years, 637 visits, last login: 1 days ago
Woodbridge,Prince William,VA
$21 per month (12 month contract)
about 7 days
Verizon
"Low Price, Easy Installation"
"Horrible email client; Spam filter a joke"
"Good value for those on a tight budget"
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I was paying $9.95 per month for dial-up (via PeoplePC), so another 5 bucks or so for DSL seemed worth looking into. I was not expecting much, speedwise, since I was about 17000 + from my CO. But hey, anything's got to be better than what I was using already
January 20: ordered service on-line, received install date of January 27.
January 23: received wireless router, filters, and installation guide in mail. The router was a Westell, I've heard not so many nice things about Westell, was hoping for Linksys since they seemed easy to work with.
January 27: At 6:00 p.m I loaded the CD, installed the filters around the house, and set up the software. Was connected in about 45 minutes. It would have been sooner, but I forgot to turn off my Windows firewall. (d'oh!)
So far things have been smooth. I am surprised at my speeds thus far, I have been averaging 696/115 on my speed tests and my line quality is good. I mostly web-browse, not much gaming, though I did a quick test of UT 2004 and AVP 2: good pings, no lag. The next test will be how it simple it is to set up my home network, once I get my other machine up and running.
Overall, good experience.
Update: There are now two plans for DSL: Starter (768/128) for 17.99/month and Power (3/768) for 29.99 month. Staying with 768/128; connection has been consistent--no issues.
2ND Update (7/16): Upgraded to 3/768. Did it online; very easy. Cost is $21.99 for first 3 mo., then 31.99 thereafter.
Followup comments: | Forums » comments on review of Verizon Online DSL |
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