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Review by buzzer7994 
member for 2 years, 3 visits, last login: 6 days ago
lodged 14 days ago
 Brownwood,Brown,TX
 $85 per month about 45 days Verizon "When it stays connected its fairly stable" "Constant intermittent connectivity issue" "Verizon has worked on my line a dozen times, they say wires in area are old"
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When my service can stay connected , sometimes it works perfectly for a couple of weeks or so, it's great. The problem is the majority of the time the connection drops several times throughout the day. Sometimes it will be off for 5-10 minutes or sometimes half the day. Of course when the techs come out, it seems to work ok. They will move a few wires around and call it good. Sometimes this does seem to help for a while, but for last two weeks the connection is dropping every hour for at least a few minutes. It's really annoying, but I get charged the full amount. They were supposed to come out Thurs. & I received a text saying a tech had been dispatched. I never saw anyone and exactly one minute later I received a text saying my issue was resolved. I have had this connectivity issue for over 2 years !! What the heck could they have resolved in 1 minute? Meanwhile of course my issue remains. I'm connected then not 8 yes I have restarted my modem !!!
Comments:
  Demonfangi don't work for verizon, but wish i did
join:2011-04-21
Spring Mills, PA
kudos:1 | need some REAL help? if you want, head over to the Verizon online dsl area »Verizon Online DSL , and i might be able to help you out a bit, depending on what the issue is.
if you want to get a head start, put transceiver statistics in the first post, a set from both when it's working well to right before it loses sync would be preferable, but anything helps. | |
| | Reviews:
 ·Verizon Online DSL
| Re: need some REAL help? Demonfang, thanks for the reply.. I have smokeping data that I ran for 24 hours and I will attach those. If you will instruct on how to obtain transceiver stats, I will try to get those as well. ( As I tried to attach my connection dropped )!! UGGGG !!
Thanks for anything you can do... | |
| | | Demonfangi don't work for verizon, but wish i did
join:2011-04-21
Spring Mills, PA
kudos:1 | Re: need some REAL help? if you give me what modem you have, i should be able to tell you where it is, or how to get to it.
also, i would really suggest taking this to a new forum thread, as i don't get notified of updates to review chat  | |
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Review by staticBlende
member for 4.7 years, 55 visits, last login: 2 days ago
lodged 17 days ago
- Brooklyn,Kings,NY
- $25 per month
- Verizon
- "This rep that has helped me out tons."
- "Hard to get fastpath."
- "Avoid it if you want fastpath."
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It's very hard to get fastpath. Everything else is fine I guess. I'm just bitter that's it's such a pain to make fastpath happen.
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Review by MikeRivers
member for 7.5 years, 213 visits, last login: 5 days ago
updated 19 days ago
- Falls Church,Fairfax,VA
- $16 per month
- (12 month contract)
- Verizon
- "Very inexpenisve"
- "Tech support knows too little"
- "Great bargain now that it works well"
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I initially signed up for the $29.95/month service in December of 2004 after being an AOL dial-up user for too many years. Since I am no longer traveling regularly, the benefit of AOL's dial-up access just about anywhere was no longer really important, and Verizon offered a "turn it on when you need it" dial-up extension for $8.95/month. I've not yet found that I needed it since these days most hotels have wireless or RJ45 Ethernet connections.
Anyway, things got up and running pretty quickly and I was pleased with the service for about six months. I was gettting throughput commensurate with 784 kbs service and that was fine for what I do on the net. They advertised "we doubled the speed and didn't raise the price" but I never saw a speed increase. Then my connection started dropping out several times a week, sometimes for just a few minutes, sometimes for several hours. Numerous calls to Verizon Tech Support and service, including three house calls and a replacement modem found nothing wrong. I was about to give up and try a different provider when my year was up.
Verizon Support's last suggestion was that I was close to the distance limit and that they drop the sending speed. That didn't help. Right about the time that I was due for renewal, Verizon started advertising the $14.95/month rate for the speed I was getting, so I asked if they could change me to that rate when I renewed since that was all the speed I was getting anyway. They cheerfully did so, and I continued to put up with the occasional drops in service. It might not be great, but it sure was cheap. My phone + service fee more than dropped in half from when I had AOL and a second phone line.
I persisted with the service calls whenever I had an interruption if for no other reason than to put them on record. When someone said "You've called about this more than thirty times. We haven't fixed it yet?" they sent out another technician who made the same measurements in my house as the others who had been here before, but this gentleman recognized that there really was a problem and started working his way back from the house.
He found a stray piece of cable attached to my feed and disconnected it. (I'm a real engineer and I understood why this was a problem when he explained what he found and what his measurements showed) The "margin" and signal strength immediately went up and I haven't lost service once since December, so I'm a happy boy.
So the service, at least at "low speed" is solid, and as long as I don't need support, I'm satisfied. I suppose that my tech support experience is pretty typical of everyone's when they have a problem that isn't a simple in-house connection or setup issue. You just gotta keep at 'em.
March 2013
Wow! It's been a long time. Service went from good to bad to good again several times over the years. This past summer was particularly bad, and after about 2 months of very low speeds or failure to connect to the DSL host at all (which they didn't charge me for) they finally figured out that the problems were on their end, and after switching me to a succession of different ports, the last one being in a different building, it was finally working as well as ever.
During this period when technicians were coming to my house weekly and not finding any problems at this end, I was told by a couple of them that the copper in this area was in very bad shape and that the company refused to update it, hoping to get everyone on fiber. I apparently was one of a few holdouts. They said they were making deals with legacy customers, which I asked about and they best they could come up with was a $10 discount off the $60/month Internet + voice service. I told them where they could put it.
However, the rate, which was $15/month for several years crept up to $20 and they were about to raise it to $25. I complained that my income (I'm a retired bum) hasn't gone up 20% this year. They offered me the same "deal" and I told them again where to put it. Eventually, the guy from customer service came up with a $40/month discount off the 1.3 mbps Internet and 5 cents per minute anywhere in US and Canada voice service. The total, allowing for about 2 hours of phone per month (I really don't use the phone very much) was actually about $5 less than what I was currently paying for the DSL + message unit phone (a dime for a local call plus long distance rates outside the local area). So I took the plunge.
FiOS has been here for a week now. Download speed is measurably faster, about double what I had before but not noticeably faster for what I do. Upload speed is about 4x what I had, and that's enough to notice. The phone sounds good, and everything's been stable so far.
Like most FiOS users, I'm concerned about extended power outages since it's powered by AC with a backup battery good for up to 8 hours. At the moment, I'm trying to find out (so I can get the right part the first time) the actual size of the coaxial power connector for an external battery that's on the power supply. Verizon doesn't know. CyberPower who made the power unit says "we made that for Verizon and they support it, not us." - in other words, they know, but they won't tell me due to their contract with Verizon.
I've had similar responses trying to get more in depth information about the routers that they've sent me over the years for DSL.
But what can I say? It's cheap. I've updated the worst/best ratings at the top of the page based on the switch to FiOS. It's too new to assess reliability yet.
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Review by iansltx
member for 6.1 years, 2601 visits, last login: a few hours ago
updated 27 days ago
- Fredericksburg,Gillespie,TX
- $37 per month
- (12 month contract)
- about 30 days
- "Rock-solid connection compared to the competition, cheap, awesome backbone"
- "Speed tops out at ~1.8/620, low SNR means the connection is fragile if not treated correctly"
- "A great upgrade from what we were using, but would get TWC over DSL if it wasn't $9k to install"
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3-11-13
The service has jumped from $30 per month to $32, and now $37, as Verizon tries to either monetize or get rid of its non-fiber, non-wireless base. But we're hanging on, since there's still nothing better (note that the $5 per month pricing prior to this update was a mistake).
On the plus side, Verizon has now uncapped our line speed-wise. The line will sync up as fast as it can, provided upstream SNR is 9 dB or higher, and downstream SNR is 6 dB or higher. On the minus side, that only nets us a few hundred kbps of breathing room on the download side (so we're talking about 1.75 Mbps on speed tests instead of 1.5). Going back to pluses, upload speeds are significantly increased...to a little north of 600 kbps. Far from ideal (Sprint LTE at the same location can hit 5+ Mbps, and Time Warner Cable in town can hit 50/5 Mbps down/up) but for an uncapped connection with dcent latency and reliability we'll take what we can get.
6-3-12 speedtest/pingtest
NOTE: Ignore latency readings on both of these. Latency to Softlayer-Dallas is 40-41ms. Latency to 4.2.2.4 (anycasted from Dallas) is 38ms.
»speedtest.net/result/1988193514.png
The speedtest is rock-solid (takes a second or two to hit top speed, then stays there for the remainder of the test). I could test any time of day and get the same result, as long as the modem is sync'ing at full speed (which it does most of the time).
»www.pingtest.net/result/63934458.png
6-3-12
The service has chugged along with pretty much no change for the last two years. Sometimes the modem needs to be rebooted to lock in 1.5 Mbps speeds, but they'll always come back, despite the low SNR they bring (on the downstream side anyway; I'd have no issues with dropouts if VZ pushed my upload sync speed up to where I was getting 512 kbps on speed tests instead of 384 kbps).
About a year ago I got a second DSL line installed, opting for the lower package since I thought that, since line quality was fine, Verizon would provide me with a 1 Mbps down, 384 kbps up line that I could bond (via Sharedband or the like) for a whopping 2.5 Mbps down, 768 kbps up of throughput (smokin', I know). Installation was successful, but VZ stubbornly refused to provision the line above rates that, after overhead, gave me 768 kbps down, 128 kbps up. A few months later, I discontinued service on that line, having used it practically none in the interim.
It's sad that, due to my parents' location, their 'net access is for all intents and purposes frozen in time, or at least it seems that way. Time Warner Cable now offers DOCSIS 3 where their lines extend, with 50/5 (Mbps of course) speeds available. Verizon appears to offer 7 Mbps DSL in town; I think that two years ago speeds topped out at 3 Mbps. But this far out, 1.5 Mbps is the best they can do (on a single line anyway, and they don't do bonded DSL). The local WISP hasn't upgraded their package speeds in this area in at least three years, and 3G is getting slower, not faster, as companies focus on 4G buildouts elsewhere (Sprint will probably be the first one with 4G here). Sure, ViaSat exede is available, but my guess is that my parents' Internet usage would place them at least at the 15GB tier ($75 here), if not higher. Plus, latency on satellite is bad for the gaming that my brothers and I occasionally use the connection for.
But hey, things could be a lot worse. Latency to websites in Dallas sits around 38ms (24ms of which is interleave delay, possibly combined with latency to San Antonio), and those pings are actually more consistent (albeit usually higher) than what I get at my apartment in Colorado. One thing's for sure: I'm glad I'm not limited to 3G or satellite, both of which have higher-latency, jitterier service than what's available through Verizon.
ORIGINAL REVIEW (early 2010)
It all started around Thanksgiving; Verizon FINALLY installed a DSLAM in my area and started serving customers off of it. Which is great because until then most lines in town were unsuitable for DSL (bridged taps etc.) so the CLEC (now Windstream) had pretty much abandoned DSL due to low uptake. Once Verizon put in their own DSLAM (probably to pump the town's system value up for a sale) lines started getting groomed...
After pestering a local tech off and on, my line, at 20,610 feet from the CO, started getting groomed. In early January the call came: your line is ready to go for DSL. My parents have VZ landline service (just the basic $20-including-tax local service with nothing added, not even caller ID) so we got a really nice deal on DSL: 6 months free, then $30 (plus taxes and fees) per month. It looks like the taxes and fees will be a little less than $5, so even after the free period (where taxes are still apparently assessed...weird but not big enough to gripe about) we'll be paying less for access than we were to our previous ISP.
The equipment mailed to us was a Westell 6100 series modem, which includes built-in routing capability. This is proving to be a bit troublesome since I'm used to using bridged modems (like my Comcast cable modem in Colorado) but the modem UI is easy enough on port forwarding that I haven't taken the time to put the modem into pure bridge mode, which is a bit more of a chore. The only other equipment Verizon gave were some filters and a splitter, which is fine because that's all that was needed to get the internet up and running. No tech had to come to our house for the install, though we're working on running a Cat5 home run to the modem...we need all the SNR we can get.
Speaking of SNR, as long as the phone line isn't running right near the DC cord for the Westell modem we're in the 6.5-8.5 range, with 57.5 db (!) of attenuation. Yes, we're a ways from the CO. Yet the connection is running at a solid 1758/447 sync rate, giving us the 1.5 Mbps down and 384 kbps up that we were promised after overhead, something that Qwest in Colorado doesn't do to my great chagrin.
It would be nice if the upload was provisioned another few hundred kbps higher, but we'll take what we can get. A solid, uncapped, jitter-free 1.5/384 connection is preferable to 2 Mbps down, 1 Mbps up AT&T 3G with a 5GB cap, 2 Mbps down, 650 kbps up Verizon 3G with a 10GB cap, 1.2 Mbps down, 600 kbps up Sprint for $70 per month, satellite or the overloaded local WISP, which are our alternatives in the area. CricKet is also available, but signal sucks indoors. Verizon apparently doesn't offer more than 3/768 in the area and from what I hear doesn't have internet-lit fiber to the CO (so they're running their DSL system off of a T3 or two) but I'm happy to report that speeds are consistent (and Verizon's backbone routing is awesome) no matter what time it is.
Verizon beats everyone except the WISP on latency, and the WISP only beats Verizon on the first hop when the system isn't overloaded (too much of the time). Latency on the first hop is in the 24-27ms range (I need to measure the connection at some point directly connected to the DSL modem, without a powerline networking kit and a wireless router spreading the signal around) which is perfectly fine considering the rock-solid nature of the connection and the fact that we're working on a low-SNR interleaved DSL connection, which incidentally is using the ADSL2+ profile to pump the bits to us.
Is a 1.5/384 connection that great? Nope. However the only way to get more highly reliable bandwidth would be to shell out $35 or $45 for a 1/384 or 1.5/384 dry-line connection on our other copper pair, wait for Verizon to make sure that pair is conditioned, then figure out a way to bond two DSL modems to create a single connection. The upload speed is what's lacking anyway, and the places I upload to are single-stream, so the additional line wouldn't work well anyway without a service like SharedBand, which costs even more money. The bottom line: the connection is my parents' and they're willing to pay $45-$55 per month for an internet connection, no more. Right now they're paying a LOT less than that, which is fine too. The biggest draw though is that they now have a rock-solid internet connection that can pull down data at nearly 200 KB per second, streams YouTube without hiccups and has a public IP address so I can remotely fix computer issues without a problem. Verizon may be giving up on their DSL footprint across the US, but this is one success story that should be known to all.
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 Review by aefstoggaflm
member for 11.1 years, 2728 visits, last login: a few hours ago
updated 31 days ago
- Bethlehem,Northampton,PA
- Contract price not specified.
- Verizon
- "Better than one way cable."
- "Took a while to get. They had the wrong phone number. Sometimes tech support is dumb."
- "Other then tech support, the service is good."
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I ordered 3/768 at the month to month rate. I had a PPPoE connection.
Better than one way cable. But the bad news took a while to get. They had the wrong address or phone number.
--
Sometimes tech support is just plain straight dumb. As addressed in »[Rant] Rant about Verizon techs. (Warning: Long)
I made sure that all of my devices behind a NAT router (ex: WRT54G v6) could release and renew their IP address.
We (my parents and I) then switched from behind a NAT device to a direct connection to the modem.
Then when Verizon techs tried to trouble shoot the issue. One of the things is that they told us to do was to uninstall and reinstall the NIC of a computer, is like 
** Update 12/09/09 **
Now on Business DSL with a public Static IP.
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Review by philpense
member for 36 days, 3 visits, last login: 34 days ago
lodged 35 days ago
- Washington,District Of Columbia,DC
- $24 per month
- (month by month)
- about 5 days
- Verizon
- "Low Downtime"
- "Bandwidth"
- "Generally Decent"
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Have had the service for several years and am generally disappointed in the times when support is necessary. In one particular instance support was called when an independent app showed the bandwidth. Support tech went through a series of scripted questions having nothing to do with the issue. Case was ultimately escalated twice. Apparently, managers are routinely in meetings during the work day. Ten days of constant complaining who actually told me that" the high speed switch was off" This has not happened often but once was more than enough
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 Review by Smith6612
member for 5.1 years, 2903 visits, last login: a few hours ago
updated 38 days ago
- North Tonawanda,Niagara,NY
- $25 per month
- about 10 days
- Verizon
- "Consistent Speeds, Very low pings"
- "Speeds are getting antiquated"
- "It's a good service to use overall, but keep in mind it is DSL."
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I subscribe to 1Mbps/384kbps and currently recent 5Mbps/768kbps at the current time. Verizon recently hiked their price from $19.99 to $24.99 for the 1Mbps package. For 1Mbps, $25 isn't worth it too much. For 5Mbps? Worth it!
DSL is still working strong.
===OLD REVIEW===
Well, here's an updated review of Verizon's DSL service as I figured it's time to update it. For the most part, the DSL service has been working just fine for the past 4-5 years I've had it. I use the DSL like anyone else would today, streaming, downloading/uploading and playing video games. In terms of reliability, it's very rare to ever see the line down, though it seems as though every month or so the line likes to reset itself causing a re-sync. It can get annoying during gaming sessions (where it seems to happen the most) while you hope the modem comes online fast enough and obtains the same IP to get back in the game, but otherwise it works fine. Speeds are consistent, latency is consistent, and routing is decent but not as good as I feel it should due to the lack of local peering (only if you live in a major city will you get this). My line runs on FastPath, meaning nice, low latency can be expected from it (matching that of a cable modem or lower).
Going on about the speeds, this is the negative part about DSL these days. Obviously, it's DSL and you can't do too much about the speeds. Being a heavy user myself, large downloads or updates such as a game from Steam are rather common for me, and can take all night to complete. If it's large enough, can very well take over a day to complete. Add some additional time if you have other users or devices using the connection at the same time. Now a days with High Definition video becoming the Standard, YouTube streaming in HD can take hours to accomplish if a video is of decent length and is busy enough. Uploads of HD video to YouTube can take days, depending on quantity and quality.
In most areas, unless you are coming out of a Central Office, be expectant to be stuck with speeds of 3Mbps or less. Very few of Verizon's remotes have been upgraded to support anything faster from what I've been able to gather, and no amount of fighting or begging will give you anything faster. If you are fortunate enough to have the 5Mbps or higher provisioning, enjoy it, as you are in fact one of the lucky ones.
A few issues that are not directly affecting me however have made Verizon DSL lose it's shine in my eyes however, excluding speed from the picture. First issue is Verizon's Optimization system. We all know that it's there to help boost line stability, but with a simple look around the forums there's been times where other solutions could have improved line stability. Generally, the hate about the Optimization system is that it will turn down your line speed if it detects a problem. It can happen for no reason, or it can happen for a good reason if the line was in fact not stable. Once optimized, it's tough to get the line set back to where it was supposed to be unless you can improve the line condition yourself (It's hard to get Verizon to improve the copper unless a big problem is found in the line). The second issue I might bring up, which relates to speeds is an issue Verizon has known about for years and is one people here at DSLReports have known for some time. Verizon on many new hook-ups are using Juniper ERX Edge routers along with Lucent Switches (ATM/Litespan-based), and there is an incompatibility between the two pieces of hardware that trashes line quality, mainly on the download. There are work-arounds, but they cannot be done on every device, cannot be performed on Windows Vista or Windows 7, and don't give the best of results. If you're lucky to be on an ERX and not see such an issue, great! If you are seeing issues though, it's going to be rather tough to get the issue solved. The last issue I might address is the state of the Verizon copper network. In many areas we already know the network is starting to fall apart. Now that Verizon has in fact moved on to FiOS, the copper network has been neglected. Budgets have been cut a sizable amount giving the techs inability to repair the network (especially in my area from what I've gathered), only being able to do quick fixes which may or may not solve the problem directly. If you're fortunate enough to have FiOS, good for you. Otherwise, if you're in an area that Verizon bypassed for FiOS with old copper, be expectant to see problems soon.
Anyways, to get off of the negativity, I might as well wrap up the review. For the most part, this revision of the review isn't as positive as my other reviews are. Things have obviously changed. The DSL however is a reliable connection, which is something nice to have. The DSL has also been consistent for me, which is great due to the fact that I run a lot of real-time applications. Support can generally help you out but more complex issues such as with the optimization system or asking for ADSL2/FastPath may or may not go so well with support depending on the agent. The modems and equipment they offer are decent, rarely ever crashing though be aware Verizon can upgrade the firmware without warning on the modem. The pre-sales information as well as installation was rather good when I first got DSL hooked up.
But the simple reason I've lowered by Value for the money chart is due to speeds. The DSL is getting seemingly more expensive for the speed than other connections are such as Cable, and the aging network has been causing some problems for the DSL that have been rather tough to solve. I'm hoping FiOS arrives soon, but considering Verizon stopped building FiOS 3 miles away from me and haven't built anything since last January, I don't think I can hold out too much hope now that it will show up anytime soon considering recent news. Poor Verizon, missing out on a ton of new developments in the general NT area and a lot of older homes in the heart of NT. Tonawanda and Amherst have it, NT, nope.
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Review by Bumble
member for 39 days, 7 visits, last login: 24 days ago
updated 38 days ago
- New York,New York,NY
- $35 per month
- Verizon
- "Connection was usually fine, when available"
- "Abyssmal service and reliability"
- "With great broadband, avoid DSL but above all, avoid Verizon"
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[edit] The review software states I joined this week, but I have been a long-time Verizon DSL customer in the past. This is *not* the reason I joined this forum.
Some people, I know, just cannot afford broadband. This is unfortunate, but still remains true. DSL is their only viable option. However, Verizon is not a great option.
In my neighborhood, which is on a hill, whenever it even *thought* about rain, DSL would fail. Sometimes altogether, sometimes down to 56K modem speed. This is more than just aggravating, it's abyssmal.
Tech support would always make you jump thru the same hoops: turn off your computer, blah blah blah. Oh you have a Mac, you can't do *that*, blah blah blah. Reading from a standard script and not really knowing much of anything.
Verizon is pushing FiOS only these days. Their POTS lines are being left in the dust, which surprises me because they are a cash cow for them: $50-90/month for *nothing*. Just the basics if you compare to the feature rich environment of VoIP.
If you want off DSL, research cable companies in your area if they can provide internet-only service. The straw that broke the camel's back with me on Verizon DSL was when they were *upping* the rate from $35/month to $45 and *lowering* my speed from 1.5Mbs to 1Mbs.
For $50/month, I get 10up/1down with cable. It was a slam-dunk. Plus now I can get Netflix (or other) and watch w/o commercials. OK, the shows are not always current, but..
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Review by elgrip
member for 41 days, 10 visits, last login: 25 days ago
updated 40 days ago
- Pittsburgh,Allegheny,PA
- $30 per month
- Verizon
- "when it worked it was fine"
- "there were months of terrible service without any seeming path to resolution"
- "incompetent service when things were bad, and I spent days on their tech support phone line"
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I have had more than a month of pain from our local Verizon at my
home; for what was supposed to be a 6Mbps service I was getting
100kbps many times; more often it was stalled at about 400kbps. I
could have tolerated that if there had been any path to resolution;
but after spending more than 15 hours on their tech support line,
really getting used to their music, and having their tech come out
and tell us it was our modem, then swapping out with his only to find
that his was faulty too; and then getting another modem sent, of a
different brand, that also delivered the same low speed, I finally
snapped. All of this is after occasional bouts with Verizon over the
years when our service was slow or dropped.
Now at my work, I have been finding that our dsl from Verizon has
been dropping out about 5 times per day. Its speed is fine, but its
reliability is so bad that from minute to minute there is no
certainty that I can keep working.
Is is a coincidence that I have been getting calls from Verizon
telling us that they are switching all of their internet to FIOS and
that we should upgrade to get its benefits? My feeling is that they
are making trouble for their dsl customers in order to make them
switch to their more costly - though admittedly higher-speed - service.
Since then I have had cable dsl with a nominally lower maximum speed
and it has been rock-solid at home, at all time exceeding (by a small
margin) its rated speed.
I am getting Verizon's message now, with my work dropouts, and have
ordered cable for work as well. What a relief to be off that terrible
Verizon dsl at last.
Comments:
Reviews:
 ·RoadRunner Cable
| DSL lines(copper wire) They don't want to fix the old copper wire.This is there way to say go Away! Your too much trouble. Costing us too much time and money. We make more on wireless. Better return on investment.Go somewhere else.
--
On AIR,On LINE and On the GO! | |
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 Review by Ryno
member for 12 years, 4361 visits, last login: 1 days ago
updated 73 days ago
- Danielsville,Northampton,PA
- $35 per month
- Verizon
- "reliable"
- "slow in todays world"
- "Dropped Verizon DSL to go with RCN Cable"
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Verizon DSL just wasn't getting it done any more. Connecting at 2.8 MB in today's world doesn't cut it. There are too many toys connected at once.
I switched to RCN once they finally upgraded my lines after living here 15 years. Took them long enough. I got the 25/2 plan and so far it has not tested out less than 26/2.4 for me. Was down for a couple hours one day but they tell me they were still upgrading some of the system and that it was scheduled.
The price is supposed to be $39.99 mo but I got my ow modem so it's $5 less... Same as Verizon was charging me. I know in year 2 and 3 it goes up $5 per month more but it's worth it to get speeds that are 9 times faster in the real world. Also if I want to I could upgrade to 50 MB or75 MB. I figure I have no need for that now since this seems blazing fast compared to DSL.
I can now watch HD videos, use my slingbox HD, and not wait forever to download stuff. Overall, I can't complain as of now. Hopefully they continue to be reliable in the future.
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