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Verizon Online DSL page on DSLReports
Six Month Rating

Reviews:
bullet 4499 reviews (2192 good) (1258 bad)
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Review by pk63015 See Profile

  • Location: Erie,Erie,PA
  • Cost: $45 per month
  • Install: about 5 days
  • Telco party Verizon
Good "router/wireless modem combo"
Bad "poor connection, slow speed, not as advertised"
Overall "Have not enjoyed the experience"
Pre Sales information:
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Connection reliability:
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Value for money:
(ratings below consensus)

Did not have installed in time frame promised, ordered speeds of 1.1-3Mbps--received speeds of of.250 kbps at best, would not keep connected to internet for 3 days.. Chats with Tech support yield calls to India or Pakistan.. Were of no help at all... Even after Tech arrived, speeds still not up to my satisfaction...



member for 1.1 years, 13 visits, last login: 1 year ago
lodged 1.1 years ago

Comments:
fmorriso

join:2004-02-17
Sterling, VA
Reviews:
·Verizon Online DSL

Unreliable, paying for speed my circuit isn't capable of

I recently learned for the first time that I'm located 36,700 feet from the actual Verizion building that provides DSL internet access. I always knew I was beyond the 18,000 foot normal limit for DSL, but this is the first time I learned EXACTLY how far I was located. I was informed that my DSL "service" (a term I use loosely) was provided by something called a " remote circuit" (yet another detail nobody has ever told me) that I infer to be some type of "relay" to the "real" DSL circuitry. I've been paying for 3Mbps service but was told my "remote circuit" plus my distance means even the best equipment (mine is a DLINK DSL-2750B - is that considered "best"?) could never provide 3Mbps or anything even close. Even worse, the next step down, 1.5Mbps, is not even a possibility due to the "remote circuit" limitations. The only other choice for my "remote circuit" is 1Mbps. Bottom line: I've been paying "extra" for 3Mbps "service" (there's that word again) for a line/circuit that was NEVER capable of and never COULD be capable of 3mbps service. The only thing good about the new DLINK 2750B is that the DSL connection doesn't drop as often as the Westell 2200 that it replaced.






Review by Moorecards See Profile

  • Location: Capitol Heights,Prince Georges,MD
  • Cost: $49 per month
  • Install: about 14 days
  • Telco party Verizon
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
no longer use it

no longer use it

member for 13 years, 6578 visits, last login: a few hours ago
updated 1.1 years ago

Comments:






Review by KlubMarcus See Profile

  • Location: Norfolk,Norfolk City,VA
  • Cost: $51 per month (12 month contract)
  • Install: about 2 days
  • Telco party Verizon
Good "Reliable Connection, equipment arrived quickly"
Bad "Customer Service is lousy, tech support in India, billing is terrible"
Overall "Better than Cox and not much else"
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

My Other Reviews

·Cox HSI
Update: Verizon refunded me charges for "fixing" my phone line problems that THEY INSTALLED! It's a new house and Verizon had to wire it for service for the first time. It was their fault all along and they tried to bill me for the technician visit. Now I am waiting for credits to show up at next month's bill for several days of lost service.

Update: just got my first bill. There are so many little Verizon, local, state, and Federal charges that you are getting "nickled and dimed". Their local phone service is very expensive just to run DSL on top.

Switched to Verizon DSL from Cox HSI. Worth it. Got the 1.1 - 3 MBit option you get a local phone line and reliable internet. The top speed is slower but you won't get dropped in the middle of a game or stopped while streaming video. DSL is working already, FastPath not available. Phone service isn't set to activate until next week. Still waiting on the utility cable to be buried. Phone and DSL service went down for three days because of lack of coordination between regional office and local CO.

The stupid idiots at Verizon customer service would not price match their online prices. So I cancelled my original order. Then I re-ordered and got more speed for the same amount of money. Customers don't care how they got their service as long as they get the most performance for the least amount (or same) of money. So why force customers to cancel just so they can re-sign. Verizon execs are morons.

member for 9.7 years, 76 visits, last login: 61 days ago
updated 1.2 years ago

Comments:

ripoff

@spcsdns.net

ripoff

Verizon is loosing more & more good customers every single day I had them with my phone & cell phones & highspeed for years same line I moved out of town wanted to move my high speed. They said I have to get a phone to have highspeed u can't just get highspeed anymore by itself I checked online and seen online deals highsppeed internet by itself they tried getting me to have phone tv & highspeed I went with cable cheaper

Review by almsthere See Profile

  • Location: Northampton,Northampton,PA
  • Cost: $51 per month
  • Install: about 2 days
  • Telco party Verizon
Good "Reliability"
Bad "Service support & speed"
Overall "Not a good choice for speed/multiple users"
Pre Sales information:
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(ratings match consensus)

I've had this dumpy DSL connection for over 8 years. When I initially selected it I had RUN full speed from the astoundingly bad and unreliable service of RCN cable (then about 3/1) knowing I would take a huge hit in speed. I have plodded along at what was once a 780/whoknows speed ever since at $30/month plus whatever phone services I elected. Then I was forced to pay for long distance I never use and decided to go "off box" and drop my land line...

I ended up with US customer service who bent over backwards to keep me from dropping my phone service and tacked $6/mo to my basic DSL charge so I could keep my land line with no long distance as a "limited service" line (meaning I didn't have to change my phone number for all my contacts) and keep the 3 free services I already had. I never considered it a great problem having a local only phone line as it's only used for incoming calls & I still got my call forwarding, caller id, and voicemail.

Well the speed never increased, it actually dropped from the 1mb they advertised but I'm not an online power user and $51/mo wasn't too bad considering my only alternative in the part of town I'm in is RCN and FIOS isnt available. My connection almost never dropped outside of the 1st 2 years I had service and I used the same Actiontec modem they sent me when I established my service (which hasn't had a firmware upgrade released since 2005).

All VZ DSL tech support has come from India since I started with this service and I have a habit of simply hanging up and calling back when I can't understand the techie or get a "screen reader" who insists I work through their technical support checklist since they don't actually possess any knowledge of their own.

Recently I lost my connection through the router and got great service! I was not forced to walk through meaningless steps I (of course) did long before I called, I was listened to respectfully and received the service I needed with my service restored in about a hour. Two weeks later I lost my connection completely and got great service again! I was, again, not walked through the meaningless steps and was told there was a definite issue and a service ticket was entered.

In the course of my 2nd call I repeatedly explained that I could not be home for a service call and the support individual explained that they would be checking the lines outside of my house so I would not need to be home. The very next day I received an automated voicemail advising me that I would need to coordinate the service call to install my "new Verizon DSL service". Of course, this voicemail was left by US tech support/dispatch who can only be reached during some top secret hours (unreachable at 4pm EST on Tuesday). I ended up with tech support in India again and was reassured that nobody would need to be home.

2 business days after my initial call my service was repaired and my connection restored with about a 20% drop in speed so I called tech support in India again. They ran remote tests indicating that my speed was a bit below normal with a little packet loss so they sent me brand new Dlink modem overnight (they even noted special shipping instructions as requested). Since that day I recieve daily voicemail requesting that I contact dispatch to arrange for a service tech to come install my "new Verizon DSL service" who still cannot be reached 9am/5pm EST.

Additional note: NEVER use their installation CD!! It took me almost a year to finish removing all the little "extras" they dump in there and edit everything out of my registry. Hook up the equipment and call tech support.

Overall I am unimpressed by the service; however, I have noticed a quantum leap in the quality of their outsourced tech support. Would I love to have a better high speed connection? You bet I would rather have the 10M cable service or FIOS but with all little charges (and NO phone) it would cost me $40/mo more and (based upon local satisfaction) not be as reliable.

member for 1.2 years, 0 visits, last login: 1.2 years ago
updated 1.2 years ago

Comments:

Review by Chrimos9 See Profile

  • Location: Providence,Providence,RI
  • Cost Contract price not specified.
  • Telco party Verizon
Good "Reliable service, decent speeds,"
Bad "telemarketing for fios, Fees,"
Overall "reliable service holding out as long as I can"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Verizon DSL since 2004. It was the year where we had multiple computers and Dial-up was no longer an option because people needed the phone and multiple PC's needed to be on-line. After years of using Netzero, Juno, Bluelight, allshak, and any free dial up providers I can get my hands on, it was time to move on.

During this time their were multiple provider choices, Cox Cable, Comcast Cable, Att DSL, Verizon DSL,

I decided I would go with DSL because they said you can use your existing phone lines and no installation required. At the time it was $29.95 for Verizon DSL High speed internet 1.5Mbps/384kbps or Att DSL which was $29.99 a month 1.5Mbps down/384kbps up. Verizon won by 4 cents and also they were offering a promo. Verizon DSL with MSN premium which I had MSN premium up until a few months ago when they discontinue MSN premium.

Installation at the time was super easy. They mailed me a Westell 327W rev A. The instruction said do not install or plug in until you get a phone call telling you its ready. The next day while on dial up, I got a automated message on Callwave, saying my service was ready. I plugged it in install and everything was good. 1.5 down and 384kbps up.

1 week after installation we started to notice static and then we lost both internet and telephone. I had to use my neighbors wifi which is by Cox, and it was open at the time, speeds were 20mbps down and 10mbps up according to speedtest at the time. Sent in a repair request and a few hours later.. Truck pulled up went to the pole in front of our house. When I caught him it look like he was wrapping the line with duct tape... but in a few minutes phone with no static and Internet up and running again

I still have the orginal email message:
Welcome to Verizon Online, your connection to a whole new level of Internet enjoyment. Below is a recap of your order:

o Estimated DSL Service Ready Date * 11-16-2004 after 6pm.
o Billing Start Date - 11-16-2004
o DSL Phone Number -- 401-XXX-XXXX
o Product Package -- ONLINE CONSUMER DSL ANNUAL PLAN
o Maximum Connection Speed -- UP TO 1.5/384 CONSUMER ANNUAL PLAN DSL

* Note: if you purchased an Annual Plan product (as described in the Product Package above), a $99 early termination fee will apply if your service is cancelled within the first year.

o 30-Day Money Back Guarantee Starts -- On Your Service Ready Date

Almost 10 years later we still have reliable DSL connection, and as you can see they bumped our original speed. It was 1.5mbps down and only 384kbps up. Now we have 3360 kbps down and 672 kbps up. It has more then double for the same price!

I kept renewing the 2 year contract up until 2008 or was it 2010 when they stopped emailing me about contract expiring and to renew. On the website verizon.net/renew I do not see it listed anymore as a renew option.

No aditional service calls until 11-14-2012 when the Westell 327W decided it was time to go. No ethernet ports would hold a connection and you would have to rely on Wifi. Thunderstorms would knock the internet out and hot days would cause it to reset itself. I used chat and they emailed me a fee Westell 7500 that is humming along just fine now. Thunderstorm and hot summers no Internet problems.

THE BILL:
Unlimited Calling: 19.76
Regional Toll Calls: .42
Internet Extra 29.99
____________________
$50.17

All the "fees" and taxes

Fed exercise tax : .83
RI state tax: 2.03
School and Library fund: .26
911 State/County charges: 1.00
Dual party relay charge: .09
_________________________
$4.21

Verizon Surcharges and Other Charges:

Federal Subscriber Line Access Recovery Charge: 6.75
Federal Universal Service Fees: 1.05
RI Gross Receipts Tax Surcharge: 1.04 »www.ripuc.org/eventsactions/dock···-11).pdf
___________________________________
$8.84

We are the last house on our block with DSL and maybe even copper service! All the neighbor houses when I walk right by them I see that the have either Cox when the wifi is open or the Verizon fios junction boxes. We maybe living in 1995 but having a reliable phone service because none of us owns cell phone is the most critical reason why we stayed with copper.

Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED

DSL stats: We are at the DSL limit I think.

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 672
Margin (dB) 8.8-12.5 10.0
Line Attenuation (dB) 56.0 31.5
Transmit Power (dBm) 18.2 11.9

When I used the Westell 327W I had much better stats, but I left the top open and lost firmware so now I am stuck with 7500. When I plugged in the 327w I got higher upstream bandwidth at 804kbps instead of 672kbps as shown now. The westell 327w was a ADSL router and the 7500 is a ADSL2 router..

Also conviently a semi knocked some wires down in front of my house and across the street, it was Verizon wires since they ended up repairing as cox left. I think they could have been FIOS wires because they are thick and covered and across the street. I know that the telephone wire is on my side of the street, I don't see any FIOS wires connected to my side, of the street but the most convenient part was after the incident.. Guess who started calling more often?.... FIOS.....

It was hostile, but now more polite.. I guess we will see how long I will be on copper.. Lone man on the block! I wonder how many people are still using DSL at the CO. by the way, no slow down during peak hours everything runs fine and pings are good all the time.

member for 3.2 years, 15 visits, last login: 144 days ago
updated 1.2 years ago

Comments:

xpbx
220, 221, Whatever It Takes.
Premium
join:2000-11-08

by you using the dsl

you accept the eua that says vz can provide your service on any type of wire or other means and you cant do bupkus about it. all you can do is stop using them. it's their wire, but it's your house. good luck.

Review by admin890 See Profile

  • Location: ~~~~~
  • Cost Contract price not specified.
  • Telco party Verizon
Good "reasonable price for internet service"
Bad "slows down when it rains"
Overall "good value"
Pre Sales information:
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(ratings match consensus)

DSL 780/364 package. Good for what I use it for, but can see a slowdown when it rains. Problem with any DSL is the interior phone lines. Dedicated interior lines would be a great answer but not practical. Overall a good service for the price.

(I'm not sure if I would feel the same way (without upgrading the interior lines) if I purchased a faster package for more money.)

member for 12.7 years, 16 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:






Review by subwaydawg See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $20 per month
  • Telco party Verizon
Good "No need for additional cabling"
Bad "Speed is getting slower as time goes on"
Overall "Don't even bother getting it"
Pre Sales information:
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(ratings below consensus)

We decided to get DSL in May 2004, and we chose Verizon because it used the same twisted pair that's running our telephone -- no need to drill holes and mount things. We also get Time Warner Cable for television, but the line comes from across the street and hangs low enough to periodically snag a truck's roof and get yanked to the ground. I've tried to get them to mount their equipment higher up on the telephone pole, but it is an expensive job they are not willing to handle. I'm just one customer, right? Verizon had one speed available: 768 kbps x 128 kbps but it was better than dial-up at 56 Kbps! It originally cost $15 per month if you bundled it with their voice service and the cost for the voice and internet combination in 2013 is $67 per month.

The equipment was simple enough: a few DSL filter dongles, a Linksys BEFW11 router, and a Westell 2200 Modem. Installation was the responsibility of the customer, so the first thing we did was to sell the BEFW11 and purchased a Linksys WRT54G. The kit came with a CD but I've learned never to use it because they tend to change settings without informing you and secretly install a whole bunch of crapware.

Verizon has been rolling out Fios for a few years now, and, in my opinion, they have effectively abandoned their copper lines. I've run speed tests over the years, and things have slowed.

Verizon still offers DSL, but it is not worth getting.

member for 1.3 years, 0 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:

Review by ghpets See Profile

  • Location: Polk City,Polk,FL
  • Cost: $75 per month
  • Telco party Verizon
Good "Very reliable"
Bad "cost"
Overall "Best game in this one choice area"
Pre Sales information:
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(ratings match consensus)

$75 for phone and dsl @6.5 m down a bummer when FIOS TV adds for phone, tv and net is cheaper....

member for 8.4 years, 265 visits, last login: 25 days ago
lodged 1.3 years ago

Comments:






Review by Tex Longhorn See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $29 per month
  • Telco party Verizon
Good "Decent speed. Good price"
Bad "Occasional drops"
Overall "Good price for the speed."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Pacific Bell - SBC
·Verizon FiOS
1.5/256 $29.99/month. Ordered online. Received free wireless router (after rebate). Website said it wouldn't with Mac OS X, but it does. Had to make a few calls to get my rebate.

Had Cox 3.0/256 before this at $49.99. The cheaper price makes up for the loss in speed.

member for 13.8 years, 5731 visits, last login: 10 days ago
updated 1.4 years ago

Comments:






Review by K McAleavey See Profile

  • Location: Voorheesville,Albany,NY
  • Cost: $40 per month
  • Install: about 800 days
  • Telco party Verizon
Good "Nothing. Dumped it two years ago when the phone line died with it"
Bad "Most of the time it doesn't"
Overall "Blows goats"
Pre Sales information:
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(ratings below consensus)

DSL from Verizon was once nice. Out here, it's worse than dialup. Verizoff has no interest in maintaining their copper and their support is so awful that you don't even bother complaining. They don't listen, they don't care and they don't fix any problems. STAY AWAY!!!

(update) ... guess that isn't a problem anymore. They never fixed it, put FiOS fiber up on the poles and walked away never to light it up, finally the last two wires on the 12 pair went bad and still wouldn't fix it, asking us to pay $12,000 for "new construction." Yeah, right. Byebye, Verizon ... TimeWeenie cable finally stapled their stuff to our poles and it actually has intertubes!

member for 10.9 years, 748 visits, last login: 1.1 years ago
updated 1.4 years ago

Comments: