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Verizon Online DSL page on DSLReports
Six Month Rating

Reviews:
bullet 4497 reviews (2191 good) (1258 bad)
bullet Submit a review by email click here
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Review by Chrimos9 See Profile

  • Location: Providence,Providence,RI
  • Cost Contract price not specified.
  • Telco party Verizon
Good "Reliable service, decent speeds,"
Bad "telemarketing for fios, Fees,"
Overall "reliable service holding out as long as I can"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have had Verizon DSL since 2004. It was the year where we had multiple computers and Dial-up was no longer an option because people needed the phone and multiple PC's needed to be on-line. After years of using Netzero, Juno, Bluelight, allshak, and any free dial up providers I can get my hands on, it was time to move on.

During this time their were multiple provider choices, Cox Cable, Comcast Cable, Att DSL, Verizon DSL,

I decided I would go with DSL because they said you can use your existing phone lines and no installation required. At the time it was $29.95 for Verizon DSL High speed internet 1.5Mbps/384kbps or Att DSL which was $29.99 a month 1.5Mbps down/384kbps up. Verizon won by 4 cents and also they were offering a promo. Verizon DSL with MSN premium which I had MSN premium up until a few months ago when they discontinue MSN premium.

Installation at the time was super easy. They mailed me a Westell 327W rev A. The instruction said do not install or plug in until you get a phone call telling you its ready. The next day while on dial up, I got a automated message on Callwave, saying my service was ready. I plugged it in install and everything was good. 1.5 down and 384kbps up.

1 week after installation we started to notice static and then we lost both internet and telephone. I had to use my neighbors wifi which is by Cox, and it was open at the time, speeds were 20mbps down and 10mbps up according to speedtest at the time. Sent in a repair request and a few hours later.. Truck pulled up went to the pole in front of our house. When I caught him it look like he was wrapping the line with duct tape... but in a few minutes phone with no static and Internet up and running again

I still have the orginal email message:
Welcome to Verizon Online, your connection to a whole new level of Internet enjoyment. Below is a recap of your order:

o Estimated DSL Service Ready Date * 11-16-2004 after 6pm.
o Billing Start Date - 11-16-2004
o DSL Phone Number -- 401-XXX-XXXX
o Product Package -- ONLINE CONSUMER DSL ANNUAL PLAN
o Maximum Connection Speed -- UP TO 1.5/384 CONSUMER ANNUAL PLAN DSL

* Note: if you purchased an Annual Plan product (as described in the Product Package above), a $99 early termination fee will apply if your service is cancelled within the first year.

o 30-Day Money Back Guarantee Starts -- On Your Service Ready Date

Almost 10 years later we still have reliable DSL connection, and as you can see they bumped our original speed. It was 1.5mbps down and only 384kbps up. Now we have 3360 kbps down and 672 kbps up. It has more then double for the same price!

I kept renewing the 2 year contract up until 2008 or was it 2010 when they stopped emailing me about contract expiring and to renew. On the website verizon.net/renew I do not see it listed anymore as a renew option.

No aditional service calls until 11-14-2012 when the Westell 327W decided it was time to go. No ethernet ports would hold a connection and you would have to rely on Wifi. Thunderstorms would knock the internet out and hot days would cause it to reset itself. I used chat and they emailed me a fee Westell 7500 that is humming along just fine now. Thunderstorm and hot summers no Internet problems.

THE BILL:
Unlimited Calling: 19.76
Regional Toll Calls: .42
Internet Extra 29.99
____________________
$50.17

All the "fees" and taxes

Fed exercise tax : .83
RI state tax: 2.03
School and Library fund: .26
911 State/County charges: 1.00
Dual party relay charge: .09
_________________________
$4.21

Verizon Surcharges and Other Charges:

Federal Subscriber Line Access Recovery Charge: 6.75
Federal Universal Service Fees: 1.05
RI Gross Receipts Tax Surcharge: 1.04 »www.ripuc.org/eventsactions/dock···-11).pdf
___________________________________
$8.84

We are the last house on our block with DSL and maybe even copper service! All the neighbor houses when I walk right by them I see that the have either Cox when the wifi is open or the Verizon fios junction boxes. We maybe living in 1995 but having a reliable phone service because none of us owns cell phone is the most critical reason why we stayed with copper.

Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED

DSL stats: We are at the DSL limit I think.

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 672
Margin (dB) 8.8-12.5 10.0
Line Attenuation (dB) 56.0 31.5
Transmit Power (dBm) 18.2 11.9

When I used the Westell 327W I had much better stats, but I left the top open and lost firmware so now I am stuck with 7500. When I plugged in the 327w I got higher upstream bandwidth at 804kbps instead of 672kbps as shown now. The westell 327w was a ADSL router and the 7500 is a ADSL2 router..

Also conviently a semi knocked some wires down in front of my house and across the street, it was Verizon wires since they ended up repairing as cox left. I think they could have been FIOS wires because they are thick and covered and across the street. I know that the telephone wire is on my side of the street, I don't see any FIOS wires connected to my side, of the street but the most convenient part was after the incident.. Guess who started calling more often?.... FIOS.....

It was hostile, but now more polite.. I guess we will see how long I will be on copper.. Lone man on the block! I wonder how many people are still using DSL at the CO. by the way, no slow down during peak hours everything runs fine and pings are good all the time.

member for 3.1 years, 15 visits, last login: 78 days ago
updated 1.1 years ago

Comments:

xpbx
220, 221, Whatever It Takes.
Premium
join:2000-11-08

by you using the dsl

you accept the eua that says vz can provide your service on any type of wire or other means and you cant do bupkus about it. all you can do is stop using them. it's their wire, but it's your house. good luck.

Review by admin890 See Profile

  • Location: ~~~~~
  • Cost Contract price not specified.
  • Telco party Verizon
Good "reasonable price for internet service"
Bad "slows down when it rains"
Overall "good value"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

DSL 780/364 package. Good for what I use it for, but can see a slowdown when it rains. Problem with any DSL is the interior phone lines. Dedicated interior lines would be a great answer but not practical. Overall a good service for the price.

(I'm not sure if I would feel the same way (without upgrading the interior lines) if I purchased a faster package for more money.)

member for 12.5 years, 16 visits, last login: 1.1 years ago
updated 1.1 years ago

Comments:






Review by subwaydawg See Profile

  • Location: Brooklyn,Kings,NY
  • Cost: $20 per month
  • Telco party Verizon
Good "No need for additional cabling"
Bad "Speed is getting slower as time goes on"
Overall "Don't even bother getting it"
Pre Sales information:
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Tech Support:
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(ratings below consensus)

We decided to get DSL in May 2004, and we chose Verizon because it used the same twisted pair that's running our telephone -- no need to drill holes and mount things. We also get Time Warner Cable for television, but the line comes from across the street and hangs low enough to periodically snag a truck's roof and get yanked to the ground. I've tried to get them to mount their equipment higher up on the telephone pole, but it is an expensive job they are not willing to handle. I'm just one customer, right? Verizon had one speed available: 768 kbps x 128 kbps but it was better than dial-up at 56 Kbps! It originally cost $15 per month if you bundled it with their voice service and the cost for the voice and internet combination in 2013 is $67 per month.

The equipment was simple enough: a few DSL filter dongles, a Linksys BEFW11 router, and a Westell 2200 Modem. Installation was the responsibility of the customer, so the first thing we did was to sell the BEFW11 and purchased a Linksys WRT54G. The kit came with a CD but I've learned never to use it because they tend to change settings without informing you and secretly install a whole bunch of crapware.

Verizon has been rolling out Fios for a few years now, and, in my opinion, they have effectively abandoned their copper lines. I've run speed tests over the years, and things have slowed.

Verizon still offers DSL, but it is not worth getting.

member for 1.1 years, 0 visits, last login: 1.1 years ago
updated 1.1 years ago

Comments:

Review by ghpets See Profile

  • Location: Polk City,Polk,FL
  • Cost: $75 per month
  • Telco party Verizon
Good "Very reliable"
Bad "cost"
Overall "Best game in this one choice area"
Pre Sales information:
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(ratings match consensus)

$75 for phone and dsl @6.5 m down a bummer when FIOS TV adds for phone, tv and net is cheaper....

member for 8.2 years, 261 visits, last login: 12 days ago
lodged 1.2 years ago

Comments:






Review by Tex Longhorn See Profile

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $29 per month
  • Telco party Verizon
Good "Decent speed. Good price"
Bad "Occasional drops"
Overall "Good price for the speed."
Pre Sales information:
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Connection reliability:
Tech Support:
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(ratings match consensus)

My Other Reviews

·Pacific Bell - SBC
·Verizon FiOS
1.5/256 $29.99/month. Ordered online. Received free wireless router (after rebate). Website said it wouldn't with Mac OS X, but it does. Had to make a few calls to get my rebate.

Had Cox 3.0/256 before this at $49.99. The cheaper price makes up for the loss in speed.

member for 13.6 years, 5730 visits, last login: 4 days ago
updated 1.2 years ago

Comments:






Review by K McAleavey See Profile

  • Location: Voorheesville,Albany,NY
  • Cost: $40 per month
  • Install: about 800 days
  • Telco party Verizon
Good "Nothing. Dumped it two years ago when the phone line died with it"
Bad "Most of the time it doesn't"
Overall "Blows goats"
Pre Sales information:
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DSL from Verizon was once nice. Out here, it's worse than dialup. Verizoff has no interest in maintaining their copper and their support is so awful that you don't even bother complaining. They don't listen, they don't care and they don't fix any problems. STAY AWAY!!!

(update) ... guess that isn't a problem anymore. They never fixed it, put FiOS fiber up on the poles and walked away never to light it up, finally the last two wires on the 12 pair went bad and still wouldn't fix it, asking us to pay $12,000 for "new construction." Yeah, right. Byebye, Verizon ... TimeWeenie cable finally stapled their stuff to our poles and it actually has intertubes!

member for 10.7 years, 748 visits, last login: 1 year ago
updated 1.2 years ago

Comments:

Review by (hidden by request)

  • Location: Curwensville,Clearfield,PA
  • Cost: $84 per month
  • Telco party Verizon
Good "Service is reliable and speeds are as advertised."
Bad "A bit pricey for the speed."
Overall "Other than data capped satelite and LTE this is the only reasonable thing available."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)



Bottom line service is dependable. But if you can get anything else like
cable I would get that. But where I live cable isn't available. My speed is
3Mbs down and 768kbs up. Now in town you can get the 7.1MBs service for the
same price. I have asked Verizon many times if the 7.1MBs is or would ever
be available and the answer was always we only offer the 3MBs service in
your area. Oh well. In a couple of months I'm moving to a town that has a
reliable 12Mbs thru windstream.

(review was emailed from domain gmail.com)
lodged 1.2 years ago

Comments:

Review by Yezidi See Profile

  • Location: Brooklyn,Kings,NY
  • Cost Contract price not specified.
Good "Since you don't have to share your connection, the speed, such as it is, is consistent."
Bad "It's DSL. I mean, should it really be considered broadband anymore?"
Overall "If there are no other alternatives where you live then by all means sign up. It's reliable."
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(ratings match consensus)

I've had Verizon DSL (3 down -.5 up) for a long time. The service has been relatively reliable (only three major outages in nearly ten years). I came from dial up as most of us did back then so it was pretty fast by comparison. I have no real complaints about the service other than I'm disappointed that Verizon has not upgraded my neck of the woods with FiOS and I doubt they ever will. I'm considering cable (yuck) or perhaps something like Clearwire even though I've heard bad stories about them. The web has evolved past DSL and I'd like the opportunity to enjoy some of the services a faster connection would allow. Well, that's about it, thanks for reading. -Yezidi

member for 4.7 years, 285 visits, last login: 5 days ago
updated 1.2 years ago

Comments:

Review by waycoolphil See Profile

  • Location: Cathedral City,Riverside,CA
  • Cost: $30 per month
  • Install: about 2 days
  • Telco party Verizon (ex GTE)
Good "Extremely reliable and uncapped. Average 6.5Mbps. Fast enough for Netflix HD."
Bad "Would like more speed."
Overall "Excellent service if you live in an area with good copper and updated CO."
Pre Sales information:
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(ratings match consensus)

My Other Reviews

·Time Warner Cable
A very good service that is trouble free. Self-install was easy. I switched from TWC 10Mbps Internet and digital voice. Their Internet service was flakey and the digital voice was ok but when the bundle expired after 12 months it was going to be $100 total monthly. Now I get a bundle from Verizon for DSL and POTS with no contract at $30/mo. plus taxes for each service. The phone includes unlimited calling to the US and Canada, Caller I.D. and all the custom calling features. It even includes voice mail which TWC charged an additional $4/mo. for. The DSL doesn't have the latency cable had and is uncapped. I highly recommend it if you are in an area with good copper and an updated CO. The downside is that we will probably never have FiOS here because all utilities are underground.

member for 13.9 years, 734 visits, last login: 8 days ago
lodged 1.3 years ago

Comments:
patt2k

join:2009-01-16
kudos:1

Eh

As much as I hate twc and I left them i would never go with dsl. Their 10 mbps tier as you said was 10 mbps now its 15/1.

If you get slower speeds at night you can get docsis 3.0 modem.
waycoolphil

join:2000-09-22
Cathedral City, CA

Re: Eh

DOCSIS3 is not available from TWC here in the Coachella Valley.

Review by buzzer7994 See Profile

  • Location: Brownwood,Brown,TX
  • Cost: $85 per month
  • Install: about 45 days
  • Telco party Verizon
Good "When it stays connected its fairly stable"
Bad "Constant intermittent connectivity issue"
Overall "Verizon has worked on my line a dozen times, they say wires in area are old"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

When my service can stay connected , sometimes it works perfectly for a couple of weeks or so, it's great. The problem is the majority of the time the connection drops several times throughout the day. Sometimes it will be off for 5-10 minutes or sometimes half the day. Of course when the techs come out, it seems to work ok. They will move a few wires around and call it good. Sometimes this does seem to help for a while, but for last two weeks the connection is dropping every hour for at least a few minutes. It's really annoying, but I get charged the full amount. They were supposed to come out Thurs. & I received a text saying a tech had been dispatched. I never saw anyone and exactly one minute later I received a text saying my issue was resolved. I have had this connectivity issue for over 2 years !! What the heck could they have resolved in 1 minute? Meanwhile of course my issue remains. I'm connected then not 8 yes I have restarted my modem !!!

member for 3.3 years, 3 visits, last login: 1.3 years ago
lodged 1.4 years ago

Comments:

Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

need some REAL help?

if you want, head over to the Verizon online dsl area »Verizon DSL , and i might be able to help you out a bit, depending on what the issue is.

if you want to get a head start, put transceiver statistics in the first post, a set from both when it's working well to right before it loses sync would be preferable, but anything helps.
buzzer7994

join:2011-03-30
Brownwood, TX
Reviews:
·Verizon Online DSL

Re: need some REAL help?

Click for full size
Demonfang, thanks for the reply.. I have smokeping data that I ran for 24 hours and I will attach those. If you will instruct on how to obtain transceiver stats, I will try to get those as well. ( As I tried to attach my connection dropped )!! UGGGG !!
Thanks for anything you can do...

Demonfang

join:2011-04-21
Spring Mills, PA
kudos:1

Re: need some REAL help?

if you give me what modem you have, i should be able to tell you where it is, or how to get to it.

also, i would really suggest taking this to a new forum thread, as i don't get notified of updates to review chat