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 Review by K McAleavey 
member for 9.5 years, 743 visits, last login: 1 days ago
updated 2 days ago
 Voorheesville,Albany,NY
 $40 per month about 800 days Verizon "Nothing. Dumped it two years ago when the phone line died with it" "Most of the time it doesn't" "Blows goats"
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DSL from Verizon was once nice. Out here, it's worse than dialup. Verizoff has no interest in maintaining their copper and their support is so awful that you don't even bother complaining. They don't listen, they don't care and they don't fix any problems. STAY AWAY!!!
(update) ... guess that isn't a problem anymore. They never fixed it, put FiOS fiber up on the poles and walked away never to light it up, finally the last two wires on the 12 pair went bad and still wouldn't fix it, asking us to pay $12,000 for "new construction." Yeah, right. Byebye, Verizon ... TimeWeenie cable finally stapled their stuff to our poles and it actually has intertubes! 
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Review by buzzer7994
member for 2.1 years, 3 visits, last login: 52 days ago
lodged 60 days ago
- Brownwood,Brown,TX
- $85 per month
- about 45 days
- Verizon
- "When it stays connected its fairly stable"
- "Constant intermittent connectivity issue"
- "Verizon has worked on my line a dozen times, they say wires in area are old"
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When my service can stay connected , sometimes it works perfectly for a couple of weeks or so, it's great. The problem is the majority of the time the connection drops several times throughout the day. Sometimes it will be off for 5-10 minutes or sometimes half the day. Of course when the techs come out, it seems to work ok. They will move a few wires around and call it good. Sometimes this does seem to help for a while, but for last two weeks the connection is dropping every hour for at least a few minutes. It's really annoying, but I get charged the full amount. They were supposed to come out Thurs. & I received a text saying a tech had been dispatched. I never saw anyone and exactly one minute later I received a text saying my issue was resolved. I have had this connectivity issue for over 2 years !! What the heck could they have resolved in 1 minute? Meanwhile of course my issue remains. I'm connected then not 8 yes I have restarted my modem !!!
Comments:
  Demonfangi don't work for verizon, but wish i did
join:2011-04-21
Spring Mills, PA
kudos:1 | need some REAL help? if you want, head over to the Verizon online dsl area »Verizon Online DSL , and i might be able to help you out a bit, depending on what the issue is.
if you want to get a head start, put transceiver statistics in the first post, a set from both when it's working well to right before it loses sync would be preferable, but anything helps. | |
| | Reviews:
 ·Verizon Online DSL
| Re: need some REAL help? Demonfang, thanks for the reply.. I have smokeping data that I ran for 24 hours and I will attach those. If you will instruct on how to obtain transceiver stats, I will try to get those as well. ( As I tried to attach my connection dropped )!! UGGGG !!
Thanks for anything you can do... | |
| | | Demonfangi don't work for verizon, but wish i did
join:2011-04-21
Spring Mills, PA
kudos:1 | Re: need some REAL help? if you give me what modem you have, i should be able to tell you where it is, or how to get to it.
also, i would really suggest taking this to a new forum thread, as i don't get notified of updates to review chat  | |
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Review by staticBlende
member for 4.8 years, 56 visits, last login: 44 days ago
lodged 63 days ago
- Brooklyn,Kings,NY
- $25 per month
- Verizon
- "This rep that has helped me out tons."
- "Hard to get fastpath."
- "Avoid it if you want fastpath."
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It's very hard to get fastpath. Everything else is fine I guess. I'm just bitter that's it's such a pain to make fastpath happen.
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Review by Bumble
member for 85 days, 8 visits, last login: 39 days ago
updated 84 days ago
- New York,New York,NY
- $35 per month
- Verizon
- "Connection was usually fine, when available"
- "Abyssmal service and reliability"
- "With great broadband, avoid DSL but above all, avoid Verizon"
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[edit] The review software states I joined this week, but I have been a long-time Verizon DSL customer in the past. This is *not* the reason I joined this forum.
Some people, I know, just cannot afford broadband. This is unfortunate, but still remains true. DSL is their only viable option. However, Verizon is not a great option.
In my neighborhood, which is on a hill, whenever it even *thought* about rain, DSL would fail. Sometimes altogether, sometimes down to 56K modem speed. This is more than just aggravating, it's abyssmal.
Tech support would always make you jump thru the same hoops: turn off your computer, blah blah blah. Oh you have a Mac, you can't do *that*, blah blah blah. Reading from a standard script and not really knowing much of anything.
Verizon is pushing FiOS only these days. Their POTS lines are being left in the dust, which surprises me because they are a cash cow for them: $50-90/month for *nothing*. Just the basics if you compare to the feature rich environment of VoIP.
If you want off DSL, research cable companies in your area if they can provide internet-only service. The straw that broke the camel's back with me on Verizon DSL was when they were *upping* the rate from $35/month to $45 and *lowering* my speed from 1.5Mbs to 1Mbs.
For $50/month, I get 10up/1down with cable. It was a slam-dunk. Plus now I can get Netflix (or other) and watch w/o commercials. OK, the shows are not always current, but..
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Review by elgrip
member for 86 days, 10 visits, last login: 70 days ago
updated 85 days ago
- Pittsburgh,Allegheny,PA
- $30 per month
- Verizon
- "when it worked it was fine"
- "there were months of terrible service without any seeming path to resolution"
- "incompetent service when things were bad, and I spent days on their tech support phone line"
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I have had more than a month of pain from our local Verizon at my
home; for what was supposed to be a 6Mbps service I was getting
100kbps many times; more often it was stalled at about 400kbps. I
could have tolerated that if there had been any path to resolution;
but after spending more than 15 hours on their tech support line,
really getting used to their music, and having their tech come out
and tell us it was our modem, then swapping out with his only to find
that his was faulty too; and then getting another modem sent, of a
different brand, that also delivered the same low speed, I finally
snapped. All of this is after occasional bouts with Verizon over the
years when our service was slow or dropped.
Now at my work, I have been finding that our dsl from Verizon has
been dropping out about 5 times per day. Its speed is fine, but its
reliability is so bad that from minute to minute there is no
certainty that I can keep working.
Is is a coincidence that I have been getting calls from Verizon
telling us that they are switching all of their internet to FIOS and
that we should upgrade to get its benefits? My feeling is that they
are making trouble for their dsl customers in order to make them
switch to their more costly - though admittedly higher-speed - service.
Since then I have had cable dsl with a nominally lower maximum speed
and it has been rock-solid at home, at all time exceeding (by a small
margin) its rated speed.
I am getting Verizon's message now, with my work dropouts, and have
ordered cable for work as well. What a relief to be off that terrible
Verizon dsl at last.
Comments:
Reviews:
 ·RoadRunner Cable
| DSL lines(copper wire) They don't want to fix the old copper wire.This is there way to say go Away! Your too much trouble. Costing us too much time and money. We make more on wireless. Better return on investment.Go somewhere else.
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On AIR,On LINE and On the GO! | |
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 Review by Ryno
member for 12.1 years, 4397 visits, last login: a few hours ago
updated 119 days ago
- Danielsville,Northampton,PA
- $35 per month
- Verizon
- "reliable"
- "slow in todays world"
- "Dropped Verizon DSL to go with RCN Cable"
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Verizon DSL just wasn't getting it done any more. Connecting at 2.8 MB in today's world doesn't cut it. There are too many toys connected at once.
I switched to RCN once they finally upgraded my lines after living here 15 years. Took them long enough. I got the 25/2 plan and so far it has not tested out less than 26/2.4 for me. Was down for a couple hours one day but they tell me they were still upgrading some of the system and that it was scheduled.
The price is supposed to be $39.99 mo but I got my ow modem so it's $5 less... Same as Verizon was charging me. I know in year 2 and 3 it goes up $5 per month more but it's worth it to get speeds that are 9 times faster in the real world. Also if I want to I could upgrade to 50 MB or75 MB. I figure I have no need for that now since this seems blazing fast compared to DSL.
I can now watch HD videos, use my slingbox HD, and not wait forever to download stuff. Overall, I can't complain as of now. Hopefully they continue to be reliable in the future.
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Review by FarmBoys
member for 122 days, 1 visits, last login: 14 days ago
lodged 122 days ago
- undisclosed location
- Contract price not specified.
- "Reliability is the only good thing!"
- "Terrible Slow Speeds!"
- "Get FIOS"
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Verizon DSL in Bridgeton, NJ is just TERRIBLE! Slow Speeds at 2.84 megs a second down, and upload speed is 0.60! Verizon was suppose to update the main Central Office for DSL service for Greenwich, NJ but the way speeds are going, they never did!! Verizon has NEVER, did any kind of upgrades to its central office in Bridgeton, NJ for DSL customers yet?? They are the WORST, company to deal with as far as DSL goes in South Jersey!! They won't improve DSL service at all, they just push the new FIOS, on everybody to get!! I am LESS, than 2 miles from the C.O. and VERY VERY POOR speeds!! Home wiring is fine, and modem is fine!! Just CRAPPY service from the Verizon Central Office!! And they still charge everybody Full Price for BAD service!!
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| | Some people have worse speeds and live in nice neighborhoods Verizon can only provide 1.2/384 on my line.
Having your stats sounds like a dream.
The sad thing is we both pay the same monthly rate.
What a pile of poo. | |
|  XiodenPremium
join:2008-06-10
Monticello, NY
kudos:1 | Distance If you are physically located around 2 miles from the CO, that means the actual run is likely a good bit longer. In either case, 2 miles is pushing it distance wise, and the condition and age of the wires has a large effect on the maximum speeds possible. | |
| | | dsl Had dsl in Washington Twp area - was very slow. Verizon tested and it was excellent (for dsl) to the house. Ended up installing a house filter and running a new dedicated line to the modem plus cleaned up the registry - problem solved. Now use fios - no problem from day 1. | |
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 Review by snailmail
member for 1.1 years, 80 visits, last login: 23 days ago
updated 158 days ago
- Bishop,Inyo,CA
- Contract price not specified.
- "Speed (when it's there)"
- "Consistency"
- "Paying for up to 1mb/448kb - getting 32kb/160kb"
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I've had dry loop dsl for almost 1 year and been with VZ for over 15 years. Started with the 3mb (up to) package and that went downhill to something like 864kb/ and can't recall what the upload speed was. Stayed that way and they did get my $$ until decided to ditch the home phone and try dry loop dsl. That went really well for about 6 months with the 'up to 1mb' package. Was getting consistent 1184kb/448kb and that's all I need for just net surfing. No videos, no games, no cloud computing. Then in the course of about a week, I couldn't get anything above 32kb/160kb. Had the line checked in the house out to the box, down the street box was checked, modem was fine (Westell 6100 rev E). Had to be at the CO. So they switched me to another DSLAM and experienced being connected - then getting disconnected to a slower speed, sometimes to 32kb/160kb then goes up to 864kb/160kb then back down to 32kb and stays there regardless of how many times I reboot the modem. So got on DSLReports and tried the Verizon Direct forum for a solution. Got a great rep vz-JudeL who must have flipped a switch somewhere and I was back to my ideal speed of 1184kb/448kb. Was a happy camper...until it tanked again after just a week. Don't understand. I know the speed is there but I must be - 1) living in a rural area of Cal. 2) On the short end of a DSLAM card hooked into a overloaded server in the CO?
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 Review by Lone Wolf
member for 11.4 years, 5431 visits, last login: a few hours ago
updated 171 days ago
- Philadelphia,Philadelphia,PA
- Contract price not specified.
- "NONE, not even one!"
- "Not as fast as Cable, long wait for tech Support, Customer Service sucks"
- "Try Speakeasy or Optimum OnLine if available. Stay away from Verizon."
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VERIZON SUCKS!!!! Use any any other provider and you will be better off. Worst customer service and tech support in the industry. Tech Support, Billing and Chronic Troubles were unable to communicate with each other and they all say it's the others fault. THEY SUCK. STAY AWAY FROM VERIZON!!!!!!!!!!!!!!!!!
I switched to COMCAST and it ROCKS!!!!! All of the idiots who think they know it all say "Wait till everyone in your area gets High Speed Internet from Comcast and your speeds will drop to dial-up". Guess what, I am one of the last subscribers on my street and my speeds are above the advertised 1500/256 ALWAYS.
Good riddance Verizon and Hello Comcast!!!!!!!!!!!!!!!!
Update 2/27/2007 Comcast still rocks! Verizon still tries to get me back with their 768 dsl. But I am Verizon free, with Comcast Cable and Internet, TMobile cell phone and Cavalier Phone.
5/20/2007 and still VERIZON free.
1/23/2008 and still Verizon free and glad about it.
12/3/2012 and still Verizon free. But FIOS is coming and that means speeds go up, price comes down and time to switch back? Stay tuned.
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 Review by lunghd
member for 2.2 years, 59 visits, last login: 194 days ago
updated 194 days ago
- Elliston,Montgomery,VA
- $44 per month
- Verizon
- "They were available and cable was not."
- "They were available and cable was not."
- "Customer service SUCKS until you reach the LOCAL techs - they're great."
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There are times I wish the CEO, Directors etc of Verizon were to suddenly find themselves floating in a sea of molten lava with their lives about to end in 24 hours as their little chunk of solid earth slowly melts away... and the only way they can save their lives is to call Verizon Tech Support using the same phone numbers and trying to communicate with the same "technicians" that we do.
All archaeologists would find is charred corpses holding a phone receiver to their ears from being stuck on hold while some idiot flow-chart jockey from Bongladong is telling them to power off their modem then wait for the "line test" to complete.
It's just a fantasy mind you... but one a lot of Verizon customers share.
Yes - Verizon DSL is what I have.
No - there are no alternatives unless I go with satellite.
Would I switch if there was a comparable alternative? - IN A HEARTBEAT.
Pre-install service was great - phone rep did try to upsell Direct TV package but didn't push too hard and overall was knowledgeable about the packages offered.
Install was for new construction so we had some hurdles there but the install guys were great - they even strung me a temporary line nearly 800' thru the woods... literally strung thru the trees and bushes until they could bury a bundle in the driveway. Line burial was fast and efficient even with having to cut through some solid rock to make a channel for the bundle.
Minor issues after install were handled promptly... but then again I had a voice line then which seems to get better response for service.
Once the voice service was shut down (too damned expensive!!) service went out the window... and performance has steadily declined. We are constantly having to reset the modem, experience slower and slower speeds, lagging during video games etc. Where we once could watch NetFlix on a computer while my son watched YouTube etc we now watch NetFlix "adjusting picture for your connection speed" and net videos stutter while playing 5 seconds of video... then buffering for 30 seconds. Some days internet surfing consists of an error message telling us the dns server cannot be resolved (or somesuch message) The gateway logs show a loss of sync (according to a member here who is helping us) while I'm about to lose my mind.
I really, really despise the pissants who designed the customer "service" system at Verizon... it's obvious that their strategy is to just make it not worth our while to complain and insulate themselves as much as possible from the people they're screwing.
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Edit: After beating my skull against the Verizon Support Brick Wall I finally managed to get the folder jockeys to escalate the issue upwards to someone who speaks fluent Gibberish rather than heavily accented Gibberish. Somewhere along the line they accidentally connected me to someone in the US who didn't speak Gibberish and we had to resort to English.
Imagine that - two people actually able to communicate. I'm sure it was an accident but I'll take it.
Long story short: Finally able to convince them there was a problem. Line tests on their end confirmed an issue & a new gateway was sent out. New gateway improved things but still had wild speed swings and disconnects. Another (rather heated) call finally got me escalated up (again???) and Verizon promised to send a tech out to physically check my line.
They actually called this time and a tech came out. In addition to the gateway they'd already replaced (losing sync etc) there was a problem with their splitter module in the NID box itself.
Local service tech was great - prompt, knowledgeable & courteous. He was the tech who did my original installation and had the same "hustle in motion" he had then. Diagnosed, fixed, tested then was out in about 1/2 hour. A+ for Verizon local service technicians.
Long story short: It appears fixed. Bad gateway + bad line module inside the NID box = a lot of frustration dealing with Verizon phone support. I found two decent phone techs out of all the calls and less than half of the reps could speak understandable English. Verizon gets an F- on the phone support side of things.
I'll give it a few days and update my connection rating if it remains working.
I bumped up my service rating because of the EXCELLENT service tech who fixed things on-site but it would take 10,000 techs like him to overcome the hoards of heavily accented, gibberish speaking phone reps who are a part of the service process. Phone and physical support should be rated seperately.
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A brief update - like most Verizon customers the challenge on giving a review is in finding words that don't peel the paint off of nearby walls.
Any Verizon customer (emphasis on "cuss"-tomer) has an almost weekly need to update any review depending on which Ouija board the phone support people are using. I'm in the midst of screwing up the courage to call "support" again to run down another intermittent issue... I say intermittent because it only happens when we use the internet. If we stay offline, we have no issues with the dsl. (Kind of like having a car with great fuel economy because the motor fell out on the highway last month)
Since the tech replaced the splitter in the NID box last trip, speeds have been fairly good with some frustrating hiccups along the way. Overall - speeds running 1.2kbps for an advertised 1.5 line. I can live with that, the issue now is random and frequent disconnects and often long delays in looking up websites. The thought of wasting another day contending with some folder jockey who cannot speak comprehensible English is already getting my blood pressure up... and I haven't even dialed the phone. If only there was a 'taser phone rep now' button we could push when they start spouting the 'reboot mantra' - the bug zapper sound followed by a scream and curses in a foreign language would almost make the need to call Verizon "support" (I almost typed suppository... a subliminal typo?) something to look forward to. Or perhaps the voltage could be tied to the difference between the advertised and actual line speed? Just a thought.
Again, phone and physical support should be rated separately.
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4-6-12
Another adventure in support-land, this time not so bad! Our dsl went out again with multiple disconnects with all sorts of permutations (dsl signal lost, then it would be the IP lease gone, then dsl signal was there... but no sync... you name it - it was on the list of random events.
Avoided calling Verizon 'support' due to past experience with reps who couldn't speak a word of understandable English. Searched online and found a support number at »gethuman.com/phone-number/Verizon-DSL/ 866-270-8378 was the number and I spoke to not one, not two but THREE English speaking support techs in about 1 hour on the phone! They were knowledgeable, helpful and NOT locked into a script unable to deviate. We still did the "reboot your modem" dance but got quickly past that after verifying behavior upon reboot.
Bottom line: This number may be a secret number for Verizon employees & their families... I dunno. What I do know is that there are at least 3 people at Verizon who speak English now and that all three are helpful. It was like dealing with an entirely different company - who knows if it will last
It's almost an afterthought but yes, Verizon actually seems to have fixed the problem! They told me it was an equipment issue at the CO and the next day (today; Good Friday) called me to verify that my dsl is now working. We'll see how long that lasts.
Vast improvement in phone support using 866-270-8378 .
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5-12-2012 Just an update that connection has been relatively stable since last issue was corrected. Speeds have been good other than one night when a single reboot of the gateway got things back up to 1500. I upped my connection and service rating to reflect the improved service call experience from last time & our current ability to have more than one user online at more than dial-up performance.
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09-07-2012 Well, maybe Verizon is listening to us (or keeps 'trouble customers' on a special list...). Just had a reasonable experience with phone support! After months of relative stability, our connection started experiencing intermittent disconnects. Called support & got an English speaking (Yikes!) tech who didn't waste too much time with disconnecting and rebooting the modem thirty times. We ran through the flow-chart... but it wasn't an obsession coming from some laminated phone script. She did a line test while I was on the phone & then immediately scheduled on-site support to call and set up an appointment. Next day, Verizon called to set up the appointment. They followed up with a silly automated reminder - which was half a reminder since their computer was talking to my voice mail & assumes you're listening with rapt attention to it's every word... and never use voicemail.(Hey. It -IS- still Verizon...). Tech called morning of appointment, showed up promptly and quickly found a couple of issues.(One degraded wiring connection & possible modem problem.)
While he was checking out the fix - he made a few calls to the central office and bumped my connection speed up from 1.5 to 1.7! It's -NEVER- been that fast. Ever. He showed me his test screen showing that my line could actually support 3.0 should Verizon actually allow that.
What does all this mean? It's still Verizon and still bloated with incompetence at the upper levels but the on-site service techs are excellent -AND- phone support has improved (at least for me though I suspect I'm on a 'special list' for problem customers now).
Bumped my review up again to reflect improvement.
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11--10-2012
Just an update that speeds and connection have been consistently the best that we've ever had! The last service tech really did a great job and whatever he did via phone to the CO made a HUGE difference in up/down speeds and reliability.
If there were a separate category for rating the service techs, I'd give them a 5 star rating... but since it's all lumped together the managerial side of Verizon is still running in negative stars & pulling the rating down.
Free Advice (and worth every penny!): If you are having problems with your Verizon DSL - try to catch a service tech at a fast food restaurant & chat with him (hell - buy him lunch!) about how to resolve issues with Verizon. You'll probably find that service techs are even MORE frustrated with Verizon management than we are.
Comments:
mist668
join:2011-02-15
Middleburg, PA | +1 Finally someone agrees with me that their customer service is very very terrible.
I wonder how long customer service reps in india will need until they end up killing themselves from their job. How exciting can it be to be the 4th rep helping the same customer in the same day because the other three ahead couldnt do anything to help. Thats assuming that the 4th will do anything. | |
| | lunghd
join:2011-02-13
Elliston, VA | Re: +1 I don't think they'll kill themselves... they're all probably giggling insanely everytime they pretend to "help" us and while listening to us scream ourselves hoarse at the damned automated phone menus... | |
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1 edit | Yes Verizon/Frontier leaves a lot to be desired. I just got done blogging about it.
»www.pokerperambulation.com/2011/···me-here/
I may or may not get satisfaction. I have an open ticket. I know that because a recording told me I had one and would not let me back in the actual support system after the system had put me on permanent hold. It directed me to another number. Dumb me called it and got a voice version of Window's help. If this then press that to get to the next layer.
My lost packets according to SmokePing are running around 10% and "Server Not Found" messages abound. | |
| zefie
join:2007-07-18
Hudson, NY Reviews:
·DSL EXTREME
·Verizon Online DSL
| 1.5m -> 3m DSL Extreme will give you that 3mbit. I had a similar problem where Verizon would only give me 1.5mbit where my line stats showed up to 5mbit.
I got DSL Extreme, who is a CLEC, which means its the same line and same service, but they have a little more control, and they deal with VZ support for you.
When I first got DSL Extreme, I went from 1.5mbit to 3mbit with no problem. A year later I decided to experiment and upgraded to 5mbit, and i get a sync of about 4900kbps most the time. | |
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