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Review by Gilitar  - Location: Mobile,Mobile,AL
- Cost: $52 per month
 AT&T
Good "Available but way overpriced for what you get!"
Bad "AT&T refuses to upgrade old fiber to the curb systems.... SLOW!!!!!!!!!!!!!!!"
Overall "SLOW, especially the upstream side. Unreliable!"
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Update 9/24/13: Speeds are more consistent over the past month. I am averaging around 5 mbps down which is still pathetic in my opinion, not to mention the upload speed of 420kbps. AT&T better get their ass in gear... Mediacom has confirmed that they are building out our subdivision. If AT&T leaves us with fiber to the curb technology that is outdated and failing Mediacom will pick up the entire subdivision.
Update: Speeds have been wildly fluctuating for nearly a month. My download speeds range from 2 mbps to 5.5 mbps with 3 mbps being the norm. Keep in mind that I am paying for 6 mbps service. I'm sick and tired of AT&T and the endless problems I have with them. The problem lies with the crappy fiber to the curb system that they don't maintain anymore that they won't upgrade. They just continue to milk the situation and take the customer's hard earned money. Crappy service from a cheap ass company.
Update: Connection issues seem to be resolved. The bottom line is that 6 mb DSL simply doesn't cut it anymore. AT&T needs to look themselves in the mirror and ask if they even want to be in the wireline business anymore. If cable were an option I would have been gone years ago.
Frequent outages due to the Marconi DISC*S FTTC system that serves our subdivision. AT&T keeps replacing cards in the pedestal as they keep going out. GET OFF YOUR BUTT AT&T AND REPLACE THESE OLD SYSTEMS! It's no wonder AT&T customers by in large have a negative view of them.
member for 1.6 years, 359 visits, last login: 1 days ago
updated 11 days ago
Comments:
 lrreed
join:2012-10-12
Albany, GA | att disconnecting go with actiontec model GT784WN $58 -63.00 on Amazon. Have not had disconnect since installing. If you don't have att password, call tech support, they suppilied it even though I am not using thier Moden/Router. Hope this helps some one. Will not work on u-verse, only 2wire
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|  DavidPremium,VIP
join:2002-05-30
Granite City, IL
kudos:84 | if you need help Post in the direct forum, we can work on it. | |
| | | AT&T DSl Yes it sux, in general. Slow, lags, disconnects, unbelievable. My Clearwire wireless broadband performs batter than AT&T crappy DSL. | |
| sbken
join:2002-03-09
Etowah, NC Reviews:
 ·AT&T Southeast
1 recommendation | ATT DSL is NOT interested in your concerns! I've had nothing but miserable experience with ATT DSL. My speed is "capped" at 1.3 MB/s (on a good day) because their equipment is at maximum capacity and they have no intention to upgrading. My neighbor dropped their ATT DSL a year ago and recently requested reestablishment of DSL service. ATT refused claiming that "the loop is full" We have no other options in our remote location. I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away. | |
| | Reviews:
 ·DIRECTV
| Re: ATT DSL is NOT interested in your concerns! said by sbken: I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.
It's almost like they were "baiting" you into cancelling your service with that response. As a matter of fact I think they were.
If I were you I would send a return receipt requested snail mail to the CEO , Mr. Randall Stephenson and let him know about this behavior.
I've heard a lot of things but this came from the execitive offices and in any circumstances is NOT ACCEPTABLE IN ANY WAY SHAPE OR FORM.
Randall, you really need to monitor this site because it appears that you have NO clue about the OUTRAGEOUS behavior of your employees. | |
| | | sbken
join:2002-03-09
Etowah, NC Reviews:
·AT&T Southeast
| Re: ATT DSL is NOT interested in your concerns! Being a persistent cuss I've already sent snail mails to my two Senators, the FCC and the FTC. The FTC replied with a form letter, telling me they'll save my letter in their secure database. (Oh wow!) The FCC, as they have done previously, did not reply but sent a copy of my letter to the ATT President's office. As has happened before, the same "gentleman" in the President's office called me and apologized from speaking to me in a condescending manner. He did not promise any improvement to or resolution of the original problem. This afternoon I received a telephone call from one of the Senator's office in Washington, DC and the aide informed me that they were aware of the third-world quality of the U.S. internet. They were working with the FCC to draft new legislation to mandate improved internet service but that ATT and the other major carriers are fighting them. Nevertheless, he said that they might see some improvements/changes in the few couple of years. Don't hold your breath.
P.S. A few years ago I received a thinly-veiled email threat from ATT warning me that that had the authority of terminate my service if I took "harassing" action. They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive. I'll wait to hear from my other Senator. But I don't expect any improvement in ATT Service in the foreseeable future. | |
| | | | Reviews:
·DIRECTV
1 edit | Re: ATT DSL is NOT interested in your concerns! said by sbken:They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive.
Sounds like someone in middle management is trying to prevent you from voicing your concerns to someone who can get something done ...like the CEO.
As long as your letter is respectful I see NO reason why you shouldn't let the CEO know about how his underlings are responding to those THAT PAY THEIR SALARIES!
The ONLY reason that other "gentleman" apologized for his behavior is because he knows that it was COMPLETELY UNacceptable behavior and is probably grounds for HIS TERMINATION, if the CEO knew about it. Which the CEO SHOULD KNOW ABOUT THIS BEHAVIOR.
The critical thing is that you must send that letter
"return receipt requested, to be opened ONLY by Mr. Randall Stephenson CEO of ATT. " | |
| | | | | | | Re: ATT DSL is NOT interested in your concerns! The problem with AT&T is management. They are completely uncoordinated. It's a classic case of the right hand not knowing what the left hand is doing. The best thing that could happen is for the wireline business to be spun off. | |
| | | | | | | | Re: ATT DSL is NOT interested in your concerns! Soon as they find a buyer with $1 trillion dollars it's sold.
They want 100% wireless and cant wait to drop all landlines. | |
| | | | | | | Reviews:
·DIRECTV
| Re: ATT DSL is NOT interested in your concerns! The imagined unending profit goldmine with wireless won't last forever, considering how the main street economy is stumbling more than even now, (wages stagnant or dropping due to inflation) price of staples going up, gas ect...most consumers are at the tipping point of what they can afford to spend on NONessential items, and internet is one of them. | |
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1 recommendation | Re: ATT DSL is NOT interested in your concerns! Anything Randall Stephenson can do for another steak dinner.
ATT is the absolute bottom of the dumpster. | |
| | | | | | | | | Reviews:
·AT&T Southeast
| Re: ATT DSL is NOT interested in your concerns! said by DataRiker:ATT is the absolute bottom of the dumpster.
Quoted for the truth. I'm stuck with them and hate every minute of it until Mediacom decides they want to service our neighborhood. | |
| | | | | | | | | | | | Re: ATT DSL is NOT interested in your concerns! ever since about oct-2012, from 3pm to 9-10pm our ping goes up by outrageous rates. i try speedtests, and the throttling holds us steady "within our payment plan range" but the connection is intermittent overall.
every day my sons complain about how they cant play their games because their lag is so horrible because of the high pings.
customer support is NO HELP because as i said we're "within our accepted range for our payment plan"
such utter BS. | |
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| | ATT DSL As some of you have stated, at&t is 'not' interested in providing adsl service over copper network. It is trying it's best to get rid of all it's copper that will not support u_verse. U-verse and wireless is what at&t wants to continue to provide, because it has no, or very little, government oversight. at&t shopped it's copper network several year's ago but no one was interested. If your on copper and outside the range of U-verse, good luck. If your state regulates the copper network, ie goergia's PSC, that is your only hope. good luck!!!! | |
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| Review by GSTEXEC1 - Location: Fort Pierce,Saint Lucie,FL
- Cost: $24 per month
- Install: about 5 days
- BellSouth
Good "Fast at getting service setup initially"
Bad "When U-Verse was installed in area all DSL Services went to pot..."
Overall "No Upgrade and no support after U-verse in Area..."
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Signed up for service FastAccess DSL 6.0m in August 2008. Had the modem and service setup in 5 days. After that it has been constant calls to technical support and at least 35 truck rolls to house to finally decide to cancel service today. 7/16/09. Had 2 different trucks at house today and the second one finally stated he replaced the card that provides service but can not explain why every time the phone ring or you pick up the phone to call the modem will lose sync. This happen at the nid with the house disconnected or if the house is connected.
It would appear to me that AT&T needs to work on the service aspect of this product at least in my area. I noticed that in the last 2 months they have started offering U-Verse in some ares where I live and it seams that FastAccess DSL has suffered since that time.
The customer support and technical people have been super for there help but the outside techs are of no help. This makes the whole company look bad.
I would recommend if you do sign up for service from AT&T in this area and have problems just cancel ASAP and do not waste your time calling then since the outside techs will not take the time to repair a problem.
******* UPDATE *** 12/17/09 Update after several calls from ATT to try the service again since they had replaced the main lines on a section of the poles that service my home I signed up for FastAccess DSL again and was surprised that it was much better at keeping connections. After talking to a friend about the 2Wire gateway he and several people told me to get a Westell gateway only to find out not available from ATT so I went on eBay and purchased a Westell 7500 Gateway for Verizon and set it up to find I have not had a disconnect for over 60 days. If I reconnect the 3Wire Gateway I get a lower sync rate and about every 5 days it reconnects at a slower sync. Reconnected the Westell Gateway and I have not had any problems except for DSL Support calling and saying that they cannot talk to my modem..
I will recommend ATT DSL for my area if you can get a Westell modem or Gateway.. Going from my experience..
*******UPDATE****** 2/14/10 My service continues to be the best. I still use the Westell DSL Gateway and have never lost the connection. ATT started installing the equipment for U-Verse and stated it would be about 6 mths till able to get service. This is due to their check out of lines, equipment and I understand and will wait for them to let me know service is available. I will enjoy getting rid of Comcast for cable tv.
******UPDATE*******6/6/10 About a month ago hookup ATT U-Verse for TV/Internet/Phone on one phone line have to say I love it. Technician ran new cat6 from nid to gateway and back for phone and all new rg6u to all tv's. The service is Great and I still have 2 ATT FastAccess DSL lines also with pots phone.
*******UPDATE****** 01/06/11 Have had U-Verse and 2 DSL Lines for a while but the dsl lines after 4:30pm till about 1am in the morning slow down to under 1m. Called support and was told both lines fine. Checked stats and they do not change any on the modems at the nid or inside. The pings go from 49-52ms yo 100-120ms when the slow down occurs. ATT sent 5 different tech to the house starting with Eco-Comm then BST techs all stating after replacing cards in dslam it was a network problem. I checked with about 10 neighbors who did not realize but the same slowdown occurring. This slowdown is all over the forums in every ATT area. Since also they plan to stop the bundle discount and in essence increase the dsl charges I have disconnected the 2 dsl lines and changed the pots service over to Comcast. In the past I was very unhappy with Comcast but they have upgraded the lines and installed DOSCIC3. For the same price as 1 dsl I now get 25/4 service from Comcast and has not changed a bit and 2 phone lines for less money than my ATT bill. Sorry for long winded update. Thanks
*******UPDATE******8/07/13 I presently have a 6m Fastaccess DSL line for backup it stays at 5.8m and no complaints. They replaced the drop to the house a while back and all problems went away. In my area Uverse is now pushed and no new hookups to dsl. I also have a new U-verse 45/5 Internet line and after install stays at 46/5.5. I have not had to call support in a long time so ups some of my rating.
member for 8.9 years, 156 visits, last login: 5 days ago
updated 28 days ago
Comments:
| Review by SlashG42 - Location: Metairie,Jefferson,LA
- Cost: $45 per month
- Install: about 8 days
- BellSouth
Good "3Mbps. No Real Cap."
Bad "Bit slow for the price."
Overall "Depends on distance to CO."
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Ordered 3.0/384. I usually get 2300-2700/320-350.
When it works it's fine, but Bellsouth has only one CO for most of Metaire and Kenner. It is the Bellsouth building by Transcontinental and Veterans. If you live out towards the lake it is a very long wire run. Any time it rains or the wind blows, the connection drops. Bellsouth says since I'm at about 10,000 feet by the lake off of Transcontinental there's nothing they can do. They say that new CO's will be built in this area, but I've heard that same story since 2001.
If you live near the CO(under 1 mile driving distance) service is great, but if you live between the lake and W. Esplanade, 1.5Mbps is the fastest you will get stable, 3Mbps is mostly stable, and 6Mbps is impossible. I only know of one guy who can get the 6Mbps to work, but he lives about 2 blocks from the CO.
Dropped AT&T March 2008. Ran a dedicated drop with the filter outside the house specifically for the DSL modem using solid Cat6. Still had connection stability problems. Every time it rained or got very windy, I would lose my connection. Calm, sunny day, I could connect at full rate with not even a hiccup. The next tech told me it was a problem with my inside wiring. How the "F'" does rain or wind affect my inside wiring?
member for 11.6 years, 1503 visits, last login: a few hours ago
updated 34 days ago
Comments:
| Review by BellSouthBS - Location: Fort Lauderdale,Broward,FL
- Cost: $25 per month
- Install: about 14 days
Good "..... I got rid of them after 1 year"
Bad "Network password issue; Intermittent service after rainstorms; Frequent disconnects; speed issues; "
Overall "AT&T is NOT a reputable company, and leaves it up to the customer to report defective AT&T infrastructure, DSLAMS, and dead IPs."
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I signed up for U-Verse, and found AT&T installing DSL. I was suppose to receive service for $14.95 on a promo, but ended up paying $24.95, a classic AT&T "BAIT & SWITCH"
The service was intermittent after install until they cranked up signal levels on an old telco cable that was put in shortly after God created dirt. I spent more time on the phone with support than I spent on the internet. Around Christmas, they double-billed me, and instead of removing a month, they actually ADDED a third month's charges, which added up to TRIPLE BILLING.
After more outages and lost time, $25 credits were issued, but I never saw any of them on the bill.
The straw that broke the camel's back was when I demanded to speak to tier 3 tech support, and was told that every time there was a glitch or power failure, my modem would lose the NETWORK PASSWORD, which required me to go into an advanced setup mode, and re-install the password. Without a password, the modem would work intermittently, and it would be hit or miss if I could load a page, or download a file. After Mark told me this, I thought back over the past year, and wondered why all the hard to understand AT&T tech support people in the Philippines never mentioned this. When I told them I couldn't understand them, they simply continued with their "UNPLUG THE MODEM" speech. I had spent a year with crappy AT&T service and support, only to be told that there is a defect in THEIR system, which required customer intervention for the NETGEAR modems.
Because of all the DSL outages, my fail-safe MBR-1000 modem switched to my unlimited grandfathered wireless modem, but AT&T didn't bother to throttle, they simply suspended service after 5 GB to a paying customer who was paying TWICE for service that he was not getting. This DENIAL OF SERVICE left me and my family without telephone service (VOIP). I am a Federal Communications Commission Liaison Committee Member for the SBE, and am also a Member of The Bar, and now I am preparing to file in Federal Court.
With Japan being wired up for 2 GB down and one GB up, at a cost equivalent to 50 US Dollars, AT&T is ripping off Americans. In addition, AT&T has tons of hidden spectrum (bandwidth), including spectrum on either side of the SDARS Band, where XM-Radio and Sirius Radio reside in the 2.3 GHz spectrum. I have never seen so much greed as I see with AT&T and cable companies. Please remember: Cable companies got their start by stealing signals from TV-Broadcast Stations. They made so much money, and never paid the stations back then, that they could afford to hire lawyers to prosecute people who stole signals from them. How IRONIC.
member for 11.5 years, 177 visits, last login: 1 days ago
updated 36 days ago
Comments:
| Review by bnewett - Location: Saint Augustine,Saint Johns,FL
- Cost: $56 per month
- Install: about 7 days
- AT&T
Good "reliable and consistent service"
Bad "n/a"
Overall "I would recommend it for high speed access"
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I have had Bellsouth fast access for many years. Starting with Ultra (1500/256) and moving to Extreme (3000/300) when it became available.I moved up to 6000 service and have been happy with that for the past 3-4 years.
The service is currently U-verse. Change was not for Internet service but that was part of the deal. I have had no problems with it and speeds are noticeable faster than DSL.
Installs of all the services were done by me without any involvement with Bell's customer services. The equipment was received within a week in all case and was installed without problems within a couple of hours.
The e-mail services have had very few problems in the 10 years I've been with them and their spam filters have greatly reduced the amount of spam reaching my computer.
The one thing I regret is moving to the ATT/Yahoo home page. Given my preference I would move back but the annoyances are minimal. This is still a gripe with me.....
member for 9.8 years, 3064 visits, last login: 1 days ago
updated 57 days ago
Comments:
| Review by parputt - Location: New Iberia,Iberia,LA
- Cost: $45 per month
- BellSouth
Good "Pretty stable"
Bad "Tech. support not very knowledgeable."
Overall "Sucks"
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Ordered BSFA 1500/256. Speeds average around 1248/215. Monthly price is 45.89 with LA. tax. Order was filled approx. 3-4 days after I ordered. Was originally provided with Speedstream 4060 USB, but was upgraded to STH Ethernet. I am on an older bridged setup with a static IP. Other than the trouble I had with the Speedstream I have been very pleased with BSFA.
11-25-2002 and still going strong. BSFA is great!
01-29-03 and still kickin'. Still average 1248/215. Do not seem to have been affected by recent routing snafu.
4-7-03 and I am not a happy camper. Starting in February I did start having trouble related to the rerouting BS is doing. My pings are sometime in the 100's as apposed to a norm of 40. I and several others from DSLR have contacted BS and we are being told that they are still fine tuning the new routing. My biggest gripe is that we were not informed prior to this rerouting taking place. I feel that I would be much more receptive to these ping and speed drops had I been pre-warned with some kind of estimated time of completion. I feel BS has forgotten about their customers on this one.
8-15-03 BS rerouted me from Atlanta to New Orleans a few months ago. Pings are more stable and speeds are back up to around 1244/215. Not as good as when I got my service back in 2001, but better than it was at the beginning of this year.
2-10-08 Moved to a new house in a much newer neighborhood and my service is terrible. Looking at switching to Cox.
9-01-10 Finally switched to Cox. Was experiencing frequent disconnects with AT&T. Tech. support was useless. Refused to jump through their hoops any longer.
member for 11.8 years, 4204 visits, last login: a few hours ago
updated 71 days ago
Comments:
| Review by smashcraft - Location: Louisville,Jefferson,KY
- Cost: $25 per month
- BellSouth
Good "Solid POTS connection, Complete Choice Basic is a good value!"
Bad "Line noise after rain"
Overall "Solid, reliable connection, decent price."
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1/14/13: ordered new telephone service from AT&T (old Bellsouth) on 1/6/13 to port from local cable telephone company. Due to poor cell phone reception, I need to keep a POTS line. Becuase of a promotional offer, I pay 22.59 after taxes for the complete choice basic package. It includes unlimited local calling, caller ID and call waiting ID. No long distance, no other features. Installer arrived around 3:00PM and had to re-configure my NID outside since Insight cut the Bell telephone line a few years ago when installing their service. Dialtone was present in about 30 minutes and the installer closed out the number port. My telephone number was active within an additional 30 minutes.
I did not order any internet services as my only option was Uverse and had prior issues with their customer service in the past. The customer service with AT&T Phone/DSL has been amazing. DSL is not available anymore where I live, and even if it was, I cannot drop to a lower speed having had 15megs through my cable company for so long.
Overall, I have been pleased with this phone service and the customer service received. More updates to follow...
4/3/13: solid connection, no problems to speak of. A porting issue occurred for about two weeks after my telephone number was ported. Anyone using my previous provider (Insight Phone) was having issues calling my telephone number. It was giving a number disconnected intercept message. After investigation, there was something wrong at the switch so it has since been taken care of. Still have the basic phone, no long distance, but do have caller ID and call waiting ID. After taxes, it is about 24.00 a month. Definitely cheaper than my previous telephone service with the cable company.
7/15/13: basic landline, solid, reliable connection. No issues to speak of with AT&T Landline with the exception of line noise after it rains. Reported the issue once before, was fixed within a few days. After heavy rains this past week, problem has came back. AT&T repair seems to do a good job and will call within a few hours of the reported trouble. Happy with the customer service, and this company seems to be different than the Uverse Services. Bill is the same every month, no problems or concerns at this time. Still on a promotional rate of 25.00 after taxes for unlimited local calling with caller ID and call waiting ID. Will reevaluate at the end of the year. AT&T has seemed to stop offering landline telephone in my area since Uverse is available. Scary thought as this is a reliable, solid connection.
member for 2.3 years, 84 visits, last login: 25 days ago
updated 72 days ago
Comments:
| | just wait until that promo is over after you promo your $24 bill will jump to around $40. | |
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| Review by dtyree - Location: Valdosta,Lowndes,GA
- Cost: $100 per month
- BellSouth
Good "solid proformance"
Bad "none really"
Overall "works for me"
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Been with them since January of 2001. It was rough the first few months getting everything up and running. I had to call several times to get some issues worked out. I kept losing sync. I almost told them to shove it a few times. They finally got their act together and things have been fine ever since.
Started out out with one of those sting ray looking Alcatel USB modems. Didn't really like that thing. Went to an internal modem that I got from Bellsouth and things were better. I ran internet connection sharing for a while and that was a pain. I bought a Alcatel STH from Ebay and went with a Linksys DSL router. Things couldn't be better.
Moved across town several months ago and that went pretty smooth. They put the DSL signal on the wrong incoming line but that was quickly handled.
I then signed up for Extreme and that doubled my speed. Very nice.
The service has been down only rarely. And if it's down, it will be back up in a few hours.
Updated 05-11-06
Still works for me. Rarely ever down. Newsgroups get flakey every once in a while. And I wish retention was longer. But that's really the only negative that I have.
I haven't had to deal with tech support in a year or more. I've heard a lot of horror stories with all the tech support being moved off shore. I work in the IT industry and I have tried dealing with other off shore tech support. I would rather get my toes hammered by a very large hammer then deal with some of the people I have tried to talk to.
I really hope never have any really serious issues that will require me to call support. If I end up talking with someone that I can't understand I'll seriously consider dropping DSL and going with cable.
The email and newsgroups are working just fine for me. I would like the retention to be a little longer. If I go on vacation for a few days I end up missing something. Not much of an issue really.
All and all, things are running smoothly.
Still running smoothly!!
08-10-2007
Came back from vacation and found a dead phone line and no sync. 2-3 days later, they put me on another wire pair and I had a dial tone and I found my DSL actually was slightly faster.
It was running slightly under 6 meg and now it hits 6.2 meg most of the time. Can't beat that.
02-05-2008
Still happy, the newsgroups are still screwy sometimes. I signed up with another Usenet provider to cover for the bad days with ATT newsgroups.
10-23-2008
Still mostly happy. They dumped all the binary newsgroups so that hurt some.
Still getting great speeds. every once in a while the speeds will drop down but a few hours later they are back to full speed.
05-01-2009
Still happy. Binaries are still gone but i get my stuff from Astraweb now. I run DUMeter and i do speed checks every once in a while and i'm still getting 6.0.
01-05-2010
Still happy. Kinda worried about them going to metered access. I heard that they are testing that in other markets. Still getting full 6.0 almost all the time. sometimes it might sputter for a few hours but it always returns back to full speed.
Also, I updated the monthly cost since i'm paying slightly less than $100 a month for both 6.0 and phone.
3-25-2011
Let's see, now they will be capping and charging for overages soon. And they can't do any better than 6.0.
My days with AT&T are almost over.......
member for 13 years, 2344 visits, last login: 2 days ago
updated 95 days ago
Comments:
dtyree
join:2000-10-07
Valdosta, GA | Good Bye Hello Mediacom....... | |
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| Review by taco_hell - Location: Fort Lauderdale,Broward,FL
- Cost: $49 per month (12 month contract)
- Install: about 14 days
- AT&T
Good "Nothing, I wonder if AT&T really reads this?"
Bad "tech support and sometimes billing department,caps, caps, caps!"
Overall "The lost son has come again"
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i was a bellsouth costumer but after being tired from all of their abuses i changed to directv dsl. Bellsouth has monkeys working in their billing department, they always made mistakes on my account, charged me $200 dollars for installation where i did the installation and nobody knew why that amount of money was in my account. My service always was disconnected at the beginning of the month due to some misunderstanding between bellsouth adsl and bellsouth the phone company. In other words if you suffer from ulcers or hemorroids, don't go with bellsouth, if you do prepare yourself for long waitings and long fightings and all you get is a "we are sorry" but that does not guaranteed that the same mistakes are going to stop. When it wasn't working i called the tech support and as always they don't know what is happening and after all the drill they decides to forward the call to billing information which takes 20 minutes in hold 20 minutes to find out, 10 minutes fighting and oh no manager around.
Thank god that bellsouth doesn't own the only dsl provider in miami and i am happy with the current one.
Update, after DTV went kaput i switched back to BS, now i upgraded it to extreme package and i am kinda happy. Tech support sometimes is a awsome and some other times is a pain in the arse.
But overall i know they are not going to file for bankrupcy...yet
Update: Service is ok, caps baaaaaad. I do not have uverse, i am not crazy to pay $300 bucks out of the bat. Caps are kiling me, i cannot even watch on demand shows.
Moved to a new location and took my money to comcast, 25 megs download and half the price for ucrap, aaaahh and no caps!!! Still waiting if google decides to come to FL, oh and EF you AT&T you wont steal my $20 bucks monthly like before because of your stupid cap, good bye and I hope more people leave you.
member for 12 years, 590 visits, last login: a few hours ago
updated 120 days ago
Comments:
| Review by Pesimist - Location: Valley,Chambers,AL
- Cost: $44 per month
- Install: about 6 days
- AT&T
Good "Reasonably Fast - Some Drop Outs - Easy to get up and running."
Bad "Customer Service is lost"
Overall "Definitely not broadband speeds, Poor QoS"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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No second thoughts, glad i dumped ATT. Been with Charter since October 2011, very few problems - a good move!
October 2011: Dropped ATT DSL, QoS just wasn't where it should be - Again.
September 2011: Quality of Service is an issue again, TCP pauses are increasing. Some packet loss & retransmits, speeds appear okay.
Attachments:
member for 6.2 years, 1129 visits, last login: 5 days ago
updated 158 days ago
Comments:
| | AT&T I have had AT&T DSL for over 20 years. I had an Alcatel 1000 with a static IP and was one of the first 200 customers in Miami. I have always upgraded to the top speed, for the last 5 years or so I have had the "ULTRA 6.0" for $47.99 a month. I found out my cable company has 15MPS for $39.99 a month so I called AT$t to cancel.
They then told me I could have 18MPBS uverse for $39.99 a month with the first year at a 35% discount off of that.
How immoral a company that sells a loyal customer the same service, not to mention all my family's personal and my companies cellular and land line service, and not revealing to your clients that you can have TRIPLE THE SPEED FOR LESS MONEY JUST BY ASKING!! | |
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