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Review by smashcraft 
member for 1.8 years, 68 visits, last login: 2 days ago
updated 2 days ago
 Louisville,Jefferson,KY
 $24 per month about 2 days BellSouth "Solid POTS connection, Complete Choice Basic is a good value!" "None" "Solid, reliable connection, decent price."
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1/14/13: ordered new telephone service from AT&T (old Bellsouth) on 1/6/13 to port from local cable telephone company. Due to poor cell phone reception, I need to keep a POTS line. Becuase of a promotional offer, I pay 22.59 after taxes for the complete choice basic package. It includes unlimited local calling, caller ID and call waiting ID. No long distance, no other features. Installer arrived around 3:00PM and had to re-configure my NID outside since Insight cut the Bell telephone line a few years ago when installing their service. Dialtone was present in about 30 minutes and the installer closed out the number port. My telephone number was active within an additional 30 minutes.
I did not order any internet services as my only option was Uverse and had prior issues with their customer service in the past. The customer service with AT&T Phone/DSL has been amazing. DSL is not available anymore where I live, and even if it was, I cannot drop to a lower speed having had 15megs through my cable company for so long.
Overall, I have been pleased with this phone service and the customer service received. More updates to follow...
4/3/13: solid connection, no problems to speak of. A porting issue occurred for about two weeks after my telephone number was ported. Anyone using my previous provider (Insight Phone) was having issues calling my telephone number. It was giving a number disconnected intercept message. After investigation, there was something wrong at the switch so it has since been taken care of. Still have the basic phone, no long distance, but do have caller ID and call waiting ID. After taxes, it is about 24.00 a month. Definitely cheaper than my previous telephone service with the cable company.
Comments:
 | | just wait until that promo is over after you promo your $24 bill will jump to around $40. | |
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Review by bigozone1
member for 58 days, 12 visits, last login: 4 days ago
lodged 5 days ago
- Corbin,Whitley,KY
- $39 per month
- (12 month contract)
- about 60 days
- AT&T
- "glad they were willing to apply discounts to counteract the DSL cost increase"
- "sad that it takes 2 billing cycles for the changes to take effect"
- "when your only other choices for "broadband" is satellite or a cable system that offers 2Mbs @ $50 monthly the choice is clear"
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Overall i've been happy with AT&T/BellSouth, especially considering where i live. But the fact that they are doing nothing to upgrade the current copper lines and even trying to get the states to allow them to drop support of those lines that we customers paid our tax dollars and USF monies to support for decades to now see big teleco's lobbyists convince the FCC to allow them to hijack that money for their WIFI pipe dreams just makes me angry. Wireless is already so profitable and now they want us to help foot the bill for their ongoing upgrades with funds that were never meant for that purpose.
The FCC should step in and split the wired and wireless parts of all telecos into standalone entities!
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 Review by dandeman
member for 11.3 years, 4769 visits, last login: a few hours ago
updated 6 days ago
- Chapel Hill,Orange,NC
- $46 per month
- about 4 days
- AT&T
- "Just converted old 6mb DSL to 6mb U-Verse HSI"
- "The usual apprehensions about changing service, but all worked out well so far."
- "Very pleased with installation and glad to see AT&T followed through with upgrading service at my location."
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04/01/13 Update: got the email notice that my old (BellSouth era) 6.0mb DSL service was going to go from $43 to $46 per month.. Checked and found U-Verse HSI is now available at my location and decided it was time to upgrade.
Put the order in on 3/26 got the NVG510 on 3/29 with 4/01 as the planned installed date.. Tech called Monday that he was coming out to switch over the line at the DSLAM and came to the house to replace the NID, which was quite old.. Tested to make sure the line was good and waited to see that the modem came up.. He really went the extra mile and tested the line again through the home run inside the house to make sure everything was clean..
Excellent install experience, great tech!. I would only hope that AT&T management would appreciate that good techs can make all the difference in the world in how customers perceive the company.
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09/26/12 Update: About 3 weeks ago, my normally fast 6.0MB service started degrading to as low as 100-300 kilobit intermittently during the day.
I've been using VisualWare "My Connection Business Edition" Connection Analysis Software to see what is going on.... So far I've seen ATT backbone routers with up to 77% packet loss, excessive IP Forced Idles, depending on the route taken through ATTs backbone network.. At other times performs very close to rated speed I'm paying for.. I hope this isn't permanent for ATTs remaining DSL customers..
03/04/12 Update: My local DSLAM has been upgraded... was able to upgrade to 6mb down/512kb DSL; new IP-DSLAM (or UVERSE, not sure which it will be) is on site... Tech support during upgrade was great. Connection reliability, tech support review ratings raised from experience.
11/10/11 Update: Dropping the ratings down over the ongoing intermittent connections errors with yahoo email.. Some could say well that's Yahoo's problem.. but AT&T has to get the credit for choice to outsource email to unreliable provider..
I switched my outgoing email service to DynDNS outbound mail hop for only 20 bucks a year, and secured gmail email names I like, in case I need to drop use of all my old bellsouth.net email accounts..
10/03/2010 Update: Email seems to have settled down and more or less works OK. Client email software still gets intermittent log in failure, but just ignore as I know it's timing/loading in their system.
EMail Servers are unreliable since changeover to Yahoo...
Connection is now rock solid since long term problem referenced below was fixed.
Only 3 line drops (in the normal range) since 5/29. No drops since 07/01/09 and counting.. 8MB download/512KB upload sync rate.. (capped in 1.5mb as that's the service I pay for.)
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After quite a long period of problematic disconnects, my DSL has gone back to rock solid since 5/29/09. Only 2 disconnects have occurred since then. Can't say for sure that is what fixed it, but I did see techs spending a good part of a day working out at my DSLAM 1/2 mile away.
My modem and local loop (at the house and down our private road) were not touched.. The local loop connections inside the telco cab/DSLAM which may have been worked on..
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Local DSL Loop work just fine, but very frequent disconnects.
AT&T BellSouth is no longer in the rock solid category... There are periods that it is rock solid and then there will be periods (mostly weekends) that reoccuring PADT commands are sent to knock down connection....
Since my DSL modem is set up to automatically reconnect, it does so.. but sometimes it continually cycles through connects/disconnect sequences.. and then it will run rock solid other times..
I have IP address monitoring software so I have date and time stamps every time they knock down the dynamic IP connection.
Comments:
| | bad speeds My sister-in-law and I also have major problems. one tech said the under ground cable must be replaced. They sent two different techs out, the last of whom called central and told them to boost power. They did and I got over 1 mb for first time (paying for 3 mb). In a week it was back down to 300kb download and 315kb upload. Sister-in-law's speed is 215 kb and 315kb upload. Neighbor gets 18 mb on cable for the same price. Guess what? | |
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Review by Mr_A1
member for 8.9 years, 3175 visits, last login: a few hours ago
updated 7 days ago
- Dickson,Dickson,TN
- $42 per month
- about 3 days
- AT&T
- "Reliable Speed"
- "Price could be lower."
- "Good as long as you are within distance."
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AT&T Southeast(Bellsouth) has been a very reliable service for both places I have lived. I hope that in the future the price will align with the rest of AT&T and that they will upgrade my service lines where I live so I may receive better service since I am in the 'grey' area for their 6 Meg service.
Update: This was one of the best services back in the day when BellSouth owned it; but has outlived its use in today's world and is old technology. AT&T promises competition, but that is just a smokescreen.
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 Review by Moropo
member for 10.7 years, 4352 visits, last login: a few hours ago
updated 14 days ago
- Hialeah,Miami-Dade,FL
- $45 per month
- about 7 days
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It was OK for its time.
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 Review by stev32k
member for 12.9 years, 6572 visits, last login: a few hours ago
updated 26 days ago
- Mobile,Mobile,AL
- $35 per month
- about 8 days
- AT&T
- "The price is reasonable for the service"
- "They installed the service 8 days after the promised date. Was not notified when it was installed."
- "After the installation problems the service has been good."
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After having the service two years there has not been a single outage or slow down. It has been rock solid the whole time. The speeds are very consistent at 6.0 down and 500 up which is what I'm paying for. I stream ROKU quite a bit and it works with no problems.
AT&T still has a monopoly attitude. By that I mean their policies and procedures are fixed and inflexible ie it's their way or no way. The sales rep. assured me that my new service would be turned on no later than the day after the order was placed. When that didn't happen I called to find out when it was going to be installed. After being transferred four times I finally talked to someone in the installation department. I was told there was no way my service could be connected with the next 7 days - she didn't seem to care I was promised an install that day and her attitude was "take it or leave it" I very nearly canceled.
When the tech finally showed up I was not notified and didn't even know he had been here until I called again to ask when the service would be turned on and was told "it is on". If I hadn't called I would never have known.
After the installation problems the service has been good. I get just over the speed I pay for (6.0 Mb) on several speed tests. So far the connection has been stable and reliable.
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 Review by sempergoofy
member for 11.7 years, 5178 visits, last login: 1 days ago
updated 48 days ago
- Smyrna,Cobb,GA
- $55 per month
- (12 month contract)
- about 7 days
- AT&T
- "Uverse TV, 18Mb Internet, and VOIP. Fast and reliable thus far"
- "Order system for VOIP transfer of two POTS lines is a disaster"
- "Combination of bundled services seems to be a winner."
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I migrated from Bellsouth Xtreme 6.0 DSL service to 18Mb Uverse as soon as it was available in my neighborhood. With the exception that the legacy Bellsouth systems could not correctly allow an order to move my home's TWO pots phone numbers to succeed, it has been almost flawless. It took 3 tries until they finally got their act together to be able to move two lines to Uverse in my home.
The internet service aspect has been reliable thus far. TV service, too. Voice was just finished migrating to Uverse today. So far, so good. Really like the VOIP features.
The $55 I indicated above is for just the 18Mb internet portion of my total bill. The TV and voice add (much) more.
Ping times are a bit high, but I don't game so that does not bother me so much.
»www.speedtest.net/result/855139582.png
Update January 3, 2011 - Service has been reliable. I did have to have the residential gateway (RG) swapped out when one of the two RJ-11 ports for my two phone numbers began producing background white noise. Before scheduling a truck roll, the tier 1 rep that I got decided to take it upon himself during his diagnosis to login to my RG and reset it remotely to factory defaults. Really was a pain in my @ss because not only did he not discuss his plan prior to doing the reset, but I lost all of my local customization including long wireless keys, list of allowed MAC addresses, and LAN subnet customization (I do not use 192.168.1.x). It actually took two separate swaps of the RG before that problem was fixed. They carry only refurbished units on their trucks apparently for service calls, and the first refurb was marginal at best. The tech actually called me about it shortly after she left since she was monitoring it from her laptop to assure success. (Kudos to her for doing that.) She returned and we did the replacement again.
I also noticed that after the switch from POTS to VOIP, I began receiving more unsolicited junk calls despite my phone numbers having been on the national no-call list for many years. I resorted to using the new call-block feature of Uverse-voice against the repeat offenders. Of course, that does little good for first time offenders. Not sure why the change to Uverse-voice would be related to such a phenomenon, but I definitely correlate it to the beginning of my use of Uverse-voice.
Update October 4, 2011 - No new information to add. Service has been reliable. Here is a new speedtest result: »www.speedtest.net/result/1517055268.png
Update Feb. 18, 2013 - Service remains reliable for me.
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Review by Gilitar
member for 1.1 years, 236 visits, last login: a few hours ago
updated 48 days ago
- Mobile,Mobile,AL
- $43 per month
- AT&T
- "Cheap and available"
- "Outdated dsl technology"
- "Slow by todays standards especially the upstream side."
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Update: Connection issues seem to be resolved. The bottom line is that 6 mb DSL simply doesn't cut it anymore. AT&T needs to look themselves in the mirror and ask if they even want to be in the wireline business anymore. If cable were an option I would have been gone years ago.
Frequent outages due to the Marconi DISC*S FTTC system that serves our subdivision. AT&T keeps replacing cards in the pedestal as they keep going out. GET OFF YOUR BUTT AT&T AND REPLACE THESE OLD SYSTEMS! It's no wonder AT&T customers by in large have a negative view of them.
Comments:
lrreed
join:2012-10-12
Albany, GA | att disconnecting go with actiontec model GT784WN $58 -63.00 on Amazon. Have not had disconnect since installing. If you don't have att password, call tech support, they suppilied it even though I am not using thier Moden/Router. Hope this helps some one. Will not work on u-verse, only 2wire
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|  DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | if you need help Post in the direct forum, we can work on it. | |
| | | AT&T DSl Yes it sux, in general. Slow, lags, disconnects, unbelievable. My Clearwire wireless broadband performs batter than AT&T crappy DSL. | |
| sbken
join:2002-03-09
Etowah, NC Reviews:
 ·AT&T Southeast
| ATT DSL is NOT interested in your concerns! I've had nothing but miserable experience with ATT DSL. My speed is "capped" at 1.3 MB/s (on a good day) because their equipment is at maximum capacity and they have no intention to upgrading. My neighbor dropped their ATT DSL a year ago and recently requested reestablishment of DSL service. ATT refused claiming that "the loop is full" We have no other options in our remote location. I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away. | |
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 ·DIRECTV
| Re: ATT DSL is NOT interested in your concerns! said by sbken: I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.
It's almost like they were "baiting" you into cancelling your service with that response. As a matter of fact I think they were.
If I were you I would send a return receipt requested snail mail to the CEO , Mr. Randall Stephenson and let him know about this behavior.
I've heard a lot of things but this came from the execitive offices and in any circumstances is NOT ACCEPTABLE IN ANY WAY SHAPE OR FORM.
Randall, you really need to monitor this site because it appears that you have NO clue about the OUTRAGEOUS behavior of your employees. | |
| | | sbken
join:2002-03-09
Etowah, NC Reviews:
·AT&T Southeast
| Re: ATT DSL is NOT interested in your concerns! Being a persistent cuss I've already sent snail mails to my two Senators, the FCC and the FTC. The FTC replied with a form letter, telling me they'll save my letter in their secure database. (Oh wow!) The FCC, as they have done previously, did not reply but sent a copy of my letter to the ATT President's office. As has happened before, the same "gentleman" in the President's office called me and apologized from speaking to me in a condescending manner. He did not promise any improvement to or resolution of the original problem. This afternoon I received a telephone call from one of the Senator's office in Washington, DC and the aide informed me that they were aware of the third-world quality of the U.S. internet. They were working with the FCC to draft new legislation to mandate improved internet service but that ATT and the other major carriers are fighting them. Nevertheless, he said that they might see some improvements/changes in the few couple of years. Don't hold your breath.
P.S. A few years ago I received a thinly-veiled email threat from ATT warning me that that had the authority of terminate my service if I took "harassing" action. They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive. I'll wait to hear from my other Senator. But I don't expect any improvement in ATT Service in the foreseeable future. | |
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·DIRECTV
1 edit | Re: ATT DSL is NOT interested in your concerns! said by sbken:They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive.
Sounds like someone in middle management is trying to prevent you from voicing your concerns to someone who can get something done ...like the CEO.
As long as your letter is respectful I see NO reason why you shouldn't let the CEO know about how his underlings are responding to those THAT PAY THEIR SALARIES!
The ONLY reason that other "gentleman" apologized for his behavior is because he knows that it was COMPLETELY UNacceptable behavior and is probably grounds for HIS TERMINATION, if the CEO knew about it. Which the CEO SHOULD KNOW ABOUT THIS BEHAVIOR.
The critical thing is that you must send that letter
"return receipt requested, to be opened ONLY by Mr. Randall Stephenson CEO of ATT. " | |
| | | | | | | Re: ATT DSL is NOT interested in your concerns! The problem with AT&T is management. They are completely uncoordinated. It's a classic case of the right hand not knowing what the left hand is doing. The best thing that could happen is for the wireline business to be spun off. | |
| | | | | | | | Re: ATT DSL is NOT interested in your concerns! Soon as they find a buyer with $1 trillion dollars it's sold.
They want 100% wireless and cant wait to drop all landlines. | |
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·DIRECTV
| Re: ATT DSL is NOT interested in your concerns! The imagined unending profit goldmine with wireless won't last forever, considering how the main street economy is stumbling more than even now, (wages stagnant or dropping due to inflation) price of staples going up, gas ect...most consumers are at the tipping point of what they can afford to spend on NONessential items, and internet is one of them. | |
| | | | | | | | | | Re: ATT DSL is NOT interested in your concerns! Anything Randall Stephenson can do for another steak dinner.
ATT is the absolute bottom of the dumpster. | |
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·AT&T Southeast
| Re: ATT DSL is NOT interested in your concerns! said by DataRiker:ATT is the absolute bottom of the dumpster.
Quoted for the truth. I'm stuck with them and hate every minute of it until Mediacom decides they want to service our neighborhood. | |
| | | | | | | | | | | | Re: ATT DSL is NOT interested in your concerns! ever since about oct-2012, from 3pm to 9-10pm our ping goes up by outrageous rates. i try speedtests, and the throttling holds us steady "within our payment plan range" but the connection is intermittent overall.
every day my sons complain about how they cant play their games because their lag is so horrible because of the high pings.
customer support is NO HELP because as i said we're "within our accepted range for our payment plan"
such utter BS. | |
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 Review by timcuth
member for 12.5 years, 5550 visits, last login: a few hours ago
updated 67 days ago
- Pelham,Shelby,AL
- $38 per month
- about 1 days
- BellSouth
- "Extreme 3 is more reliable than ever"
- "Email service is worse than ever"
- "Good, solid connection"
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UPDATE 31-JAN-2013
Still no changes. 3 mbps service is still good, while 6 mbps is no longer offered to me. I cannot get U-Verse service, either.
UPDATE: 7-FEB-2011
Not much has changed since my 2009 update. I'm still using the old Westell 6100 and I still have a solid connection. No news is good news, I guess.
UPDATE: 20-DEC-2009
Motorola 2210 burned up and I replaced it with old Westell 6100; connection is now very reliable. Speeds are very good for my service level. AT&T switched to Yahoo! web mail and it is really awful. I am now using a paid web host for my email service. Tech Support is also awful - when you call with a problem, they want to talk about and do anything except something to do with your problem.
UPDATE: 5-Sep-2008
I had to go back to Extreme 3. 6 dropped sync too often. The good news is that I stayed on ADSL 2 instead of g.dmt and my connection is now very stable.
UPDATE: 13-Feb-2008
After years of waiting, I was finally able to order Extreme 6 service. First speed test gave 5119 down and 424 up.
I gave up on the email and went to a paid email host. Bellsouth's spam filtering lets through too many spams and filters out too many good messages, so I was spending all my time separating my email.
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 Review by mikeyg5
member for 11 years, 186 visits, last login: 77 days ago
updated 77 days ago
- Central City,Muhlenberg,KY
- $45 per month
- about 3 days
- AT&T
- "Truly reliable connections that never goes down. Very consistent"
- "None at this time"
- "45 bucks for 6Mb/sec connection not too bad! I would recommend to anyone!"
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Fast Access DSL is a great service. I am glad to see that BS dropped the over pricing by 5 bucks and I think that eventually the prices may go down a few more dollars, we will just have to wait and see what the state government does with the regulations on DSL. This is a great DSL provider and I highly recommend them to anyone. I average 2360 on my download speeds up 350 up.
static ip
compaq notebook, AMD 2000+
wireless connection to westell modem via Dlink AP
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