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 Review by northalabama 
member for 11.9 years, 357 visits, last login: 1 days ago
updated 1.1 years ago
 Huntsville,Madison,AL
 $48 per month about 7 days AT&T "I Receive 90% of My Purchased Speeds" "Still Pricey, Poor Value for Price. TERRIBLE SERVICE!" "It's OK...For Now..."
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1/2012: Gone to U-verse...I know, I know, it's oranges for oranges, but if the speeds are faster and they have a good promotional offer, what is there to lose? I better be careful, because I am talking about AT&T...
11/2011: MAJOR outage in the southeast today, and after 6 hours, I called tech support. I spoke with a rep, whose native language wasn't American English, who repeated everything I said back to me. Try having any conversation this way, much less tech support questions. They just zeroed out their service rating as of today, and may even accomplish what I thought was the impossible...chasing me back to Comcrap!
8/2011: After 8 months streaming Netflix and using VOIP, my wireless gateway failed (wireless only). AT&T replaced at no charge, but only with a disconnect threat. A Motorola Surfboard with Comcast will look pretty good after the promotional price has ended.
12/2010: Dry line DSL up and running, self-installed, cancelled service call, and home phone number ported to Vonage cutting my total bill in half. Netflix is streaming HD ok, but I will always be on the scope for a new service offer...my relationship with AT&T is hanging by a thread.
11/2010: I called back at opening time, 7 am on the dot, got right through. The rep apologized, said she was unable to login to her computer (why did she answer, then...maybe she should get to work a little earlier). She promised to call me back, but I wouldn't be fooled, and I have call waiting, so I dialed right back, and waited another few hours. That's it, I called back to DSL to disconnect my service, and got right through...who knew! I requested a dry line DSL connection, accepted a save offer to keep me from cable, and will cancel my home phone once the order is processed...no more AT&T home phone, I've HAD IT!
11/2010: I called customer service twice today. After waiting on hold for 2 hours and 45 minutes the first call, I began to think to myself "surely my call was lost somewhere, they can't be this busy", so I hung up and called back. I fell asleep 1 hour and 30 minutes into the second call (thank goodness for speakerphone!). This level of service, regardless of the reason, is completely UNACCEPTABLE.
3/2007: No noticeable downtime, constant speeds, no complaints other that value vs. cable internet. I recently upgraded my modem, noticed a noise profile, requested removal, and was taken care of right away. My ping is about half of what it was before, no transmission loss, and slightly faster speeds. Can't complain.
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Review by Sarentack
member for 5.2 years, 143 visits, last login: 59 days ago
updated 1.2 years ago
- Lumberton,Lamar,MS
- $45 per month
- (6 month contract)
- about 360 days
- AT&T
- "AT&T DSL services have decent speeds and reliability"
- "Speeds do not go high enough."
- "Probably one of the top 5 ISPs out there."
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I had the DSL Extreme 6 from AT&T and it was highly reliable where it never went down, it was a solid connection around the clock, quick speeds that rarely ever fluctuated any, Ive had many services and believe AT&T DSL service ranks as top 5 if not top 3 ISPs out there with the top ISPs being some of the local cable ISPs out there that can offer way more for the same price.
What I hated is AT&T seems to not improve on speeds by going any higher than 6 MBPS. The upload speed for me was 512 KBPS which was too low IMO.
One of the the biggest downsides to establishing service with AT&T though that made me steer clear of ordering service from them a 2nd time was the $100 prepayment thats non refundable in order to get $20 internet service from them, I was desperate but not desperate enough just to pay them $100 because I have no credit history. I think its stupid and causes them to lose many customers by doing this.
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Review by (hidden by request)
(review was emailed from domain bellsouth.net)
lodged 1.2 years ago
- Lugoff,Kershaw,SC
- $68 per month
- AT&T
- "Local Tech"
- "DSL Tech Support is too far removed from the issues of last mile copper."
- "If your time is worth more than vague promos, go w/o AT&T."
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*Pre Sales information*: misleading
*Install Co-ordination*: varies
*Connection reliability*: if it had only been reliable..
*Tech Support*: POTS and DSL go hand in hand but unfortunately neither
take ownership
*Services*: If you can convince the Help Desk to dispatched; your
friendly neighborhood ATT tech is of good cheer but after going half way
round the world...you're miserable.
*Value for money*: Since promo's and gimmicks are the rule for
attracting new business, one can not place a value based on money, since
my time is valuable, and since ATT does not value my time, there is no
value to ATT
I have in my possession 3 old DSL modems. Two Westell 6100 cicra 2005
and One Westell circa 2002.
I had upgrades along the course of my 10 years of service w/ a basic
phone line.
I had a grandfathered static IP 65.x.x.x
I had to fight to keep it for free.
I had to work w/ retention dept. so much I felt as if I knew them by name.
I had to be the one that cried foul that "line taps
" kept
Uverse/and DLS Extreme 6.0 unavailable to my location.
I had to have one last try to give ATT a chance to make it STICK (it
being get it right and keep it right)
They failed so often but when the sync rate falls to that of a 3 meg
package after 4 months of seeing almost 6 megs, and the one last call to
Helpless Desk. It was evident that I have too much time on my hands to
work for ATT any longer.
Goodbye.
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 | | DSL in Lugoff I am down US 1 west of you and also can not get U-verse and was wondering what AT&T service you had or have and what the mbps was, promised and actual. I see where you do not recommend it and would like to know if it is because of crappy customer service? or the actual speed of the internet falling down? I plan to use it if I can stream movies and do a little gaming on line.......whatta you think?
Sam~ | |
| | | | Re: DSL in Lugoff Hello Sam,
I dont want to spend much time recapping my life w/ ATT. I moved away from the aggravation of doing their dirty work. Moved Cell to Straightalk, ported home phone and internet to cable.
Started w/ Bellsouth 1.5 and upgraded to 3.0 w/ static IP back in 2004.
ATT takes over and manages to half azz deploy U-verse to last mile copper in 09/10, yet this deployment had adverse effects on existing DSL customers camping on golden "out of contract" services.
In order to keep what services you had become accustomed to one had to call/wait on hold/speak Indglish/recant problem/get transferred/recant story/be disconnected *ironically* by THE phone company/call/ wait on hold/ speak Indglish/ recant problem/get transferred/ recant story/ get a ticket/ wait/ get a CS survey by email/ call/ wait on hold /speak Indglish/ reference ticket #/ wail on hold/ get transferred to USA/ speak normal/get updated ticket w/ ETA/ wait for line crew/ be at home/ watch line crew run off to DSLAM to take the alligator clips off one's pair to resolve one's issue.
Go ask you neighbor what he/she has. Then go ask the other neighbor what they have. If your West down Hwy 1 good chance infrastructure is upgrading twd. Elgin/NE Cola
Regards to your upcoming challenges. | |
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Review by tferguson01
member for 3.8 years, 841 visits, last login: 1 year ago
updated 1.2 years ago
- Newnan,Coweta,GA
- $14 per month
- about 7 days
- "Connection is ROCK SOLID!!!"
- "Takes a long time to get provisioned. Connection speeds outdated."
- "With no caps and a rock solid connection that is always on unlike cable it a good purchase."
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With a great SUPER ROCK SOLID 3.0 connection it makes a great back up internet when Charter which is my primary internet provider goes down its great. Very responsive and I can always guarantee that is will always be there when i need it.
Was rock solid but hey its at&t they thing 3.0mbps connection is worth 42.95. Screw that.
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Review by seaborn
member for 1.6 years, 2 visits, last login: 1.4 years ago
updated 1.4 years ago
- Pensacola,Escambia,FL
- $20 per month
- (24 month contract)
- about 8 days
- AT&T
- "Its available."
- "Its slow, and they wont offer anything over 1.5 mb/s"
- "Very obvious they are lying about availablity of speeds."
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I moved to a new sub-division that didnt have cable so I had to go with DSL. At&t 1.5 Mbps is the fastest they stated was available to me and also has a 150gb limit. I called several times trying to get a knowledgeable tech to tell me when higher speeds would be available. All stated they did not know. About three weeks ago the cable company finally arrived and wired the sub-division with fiber and offered 30Mbps with no limit. The next day At&t called stating they had just upgraded there lines and can now offer 6 Mbps. Nice try.
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Review by davidw8
member for 12.6 years, 50 visits, last login: 1.4 years ago
updated 1.5 years ago
- Fort Lauderdale,Broward,FL
- $49 per month
- about 3 days
- AT&T
- "Connectivity sporadic with slow downloads."
- "Biggest complaint now is their pop & smtp server consolidation with yahoo.com"
- "AT&T connectivity and email is getting worse every day."
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In the past three weeks internet connectivity as well as email reliability is poor. Overall connectivity over the past six months has been good.
Pop and smtp servers since using att.yahoo.com has been absolutely disastrous. Customer service actually lied to me saying that it was my email client. I use several on multiple pc's and macs so I knew that it was their problem not mine.
Finally got to speak with AT&T senior tech and he admitted major problems with their pop & smtp yahoo.com servers. In his words, it is close to an outage.
Unfortunately, I am stuck with AT&T or Advanced Cable Communications which has an exclusive contract here in Weston, FL until 2013.
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 Review by dig_it
member for 11.6 years, 757 visits, last login: 1.2 years ago
updated 1.5 years ago
- Louisville,Jefferson,KY
- $44 per month
- (12 month contract)
- about 14 days
- BellSouth
- "Always on........................"
- "tech support"
- "Best dsl out there"
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Been on bellsouth for 2 1/2 yrs now, took about 14 days to be up and running from date of order. I was simply put shocked by the installation setup it was too easy, speed was awesome.....and I've never been down 1 minute......tech support I hear maybe needs alittle fine tuning.....Running with my speed touch home modem , PPPOE ....since I've added another computer and linksys router and went wireless. All in all I would recommend Bellsouth dsl .........
2/19/2005 Now I've had the Bellsouth extreme sevice since it came out and I'm very pleased with it , never have had any down time , always running Bellsouth rocks for me.................
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| | this post in the unhappy camper list?? I think u posted this in the wrong place. seems ur are happy with the service | |
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Review by jims2321
member for 13.1 years, 597 visits, last login: 34 days ago
updated 1.6 years ago
- Oviedo,Seminole,FL
- Contract price not specified.
- AT&T
- "progress eventually does come to rural areas"
- "constant calls for prolong outages"
- "marginal service at premium price, but when you have no choice"
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Bellsouth finally put the DSLAM in our area. Problem is, the area is under constant, and I do mean constant construction. I average 2 to 3 service calls per month, due to outages and connectivity. It has gotten to the point, that CSR just roll trucks and start checking pedestals in the area, inevitably it turns out to be some contractor backover, dug out or failed to close them.
10/7/11 -- Its been a few years since I review AT&T service in my area. And while AT&T did roll out Uverse to the area, once again our area will not receive it. The construction in the area settled down, along with the continual outages. Now when we get an outage it more like a CO issue. Prices have increased, speeds have decreased. Alas with no competition this will probably not change.
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Review by kestrylx
member for 1.7 years, 1 visits, last login: 1.7 years ago
lodged 1.7 years ago
- Georgetown,Scott,KY
- $45 per month
- AT&T
- "Good for 5 years"
- "Horrible the past 2.5 weeks"
- "Technical support is horrible."
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I've had a great experience with AT&T for about 5 years but recently started getting spotty connectivity. My service will work fine 90% of the time but then will suddenly drop to around dial-up speeds from anywhere between 5-6 seconds to around 5 minutes. Shorter times of slow speeds are more common.
When I call tech support and describe the issue they fail to find any problems after sending me through the same hooplah time and time again. I have been asked to call back when I am having the problems so that they can further investigate the issue. However, once the problems begin occurring and I call, wait on hold for 20 minutes, all issues have subsided.
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Review by peterponds
member for 11.3 years, 1727 visits, last login: 4 days ago
updated 1.7 years ago
- Lula,Hall,GA
- $45 per month
- BellSouth
- "nothing good about ATT"
- "everything"
- "ATT is a company that needs to go away"
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update 8-29-11 ATT is the worst company in america. just call with a problem and you will see that i am right
Update: July 09 went back for about 8 months (HSI only) because they were cheaper than comcast, about $48 vs 62.
1) installation was w/o problem
2) connection was perfect, almost never down or slow
3) rebate never came, but that was no surprise.
to sum it up... great connection at the present time in this area, just don't believe their promotions.
Fast and furious when it's working. But 3 problems.
1 Connection goes to sleep for periods of up to 60 seconds, won't connect to anything when asleep.
2 Won't connect to anything with windows media player, they'll lie to you about this.
3 NO connection now for 18 days after some "upgrading" of the system. I believe the verdict will be bad modem when I finally get the tech to the house. But I'm hearing similar stories from others with BS DSL ( blinking line synch light on the modem front panel with a good signal to the house) Did they upgrade our modems out fo existance?
june 05: it was the modem back then. it took them 5 weeks (that's right, 5 weeks)
to get me a new one, so i was w/o broadband for over a month. thsy tried to charge me for a new modem even though original was still within warrantee period.
They billed me for DSL for the period i was w/o service even though i called ahead telling them not to. After bill received it took 4 calls to straighten it out and instead of "we're sorry, we;ll fix it right away" they argued with me, resisted refund, and i never did gat a full refund for the 5 weeks w/o service. they still kept some of my $.
BellSouth still treats it's customers like it's a monopoly.
They finally put cable internet in here, so i switched to adelphia(soon to be comcast) and added vonage. now i'm 3 times as fast, cheaper(for the combimation of hsi and voip, vs.dsl and pots) and happier.
i have a bellsouthfree household. ain't competition great?
So far(3 months) cable connection works flawlessly, and is fast as hell(almost 5 megs down)
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