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AT&T Southeast page on DSLReports
Six Month Rating

Reviews:
bullet 2603 reviews (1565 good) (470 bad)
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Review by (hidden by request)

  • Location: Lugoff,Kershaw,SC
  • Cost: $68 per month
  • Telco party AT&T
Good "Local Tech"
Bad "DSL Tech Support is too far removed from the issues of last mile copper."
Overall "If your time is worth more than vague promos, go w/o AT&T."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

*Pre Sales information*: misleading
*Install Co-ordination*: varies
*Connection reliability*: if it had only been reliable..
*Tech Support*: POTS and DSL go hand in hand but unfortunately neither
take ownership
*Services*: If you can convince the Help Desk to dispatched; your
friendly neighborhood ATT tech is of good cheer but after going half way
round the world...you're miserable.
*Value for money*: Since promo's and gimmicks are the rule for
attracting new business, one can not place a value based on money, since
my time is valuable, and since ATT does not value my time, there is no
value to ATT

I have in my possession 3 old DSL modems. Two Westell 6100 cicra 2005
and One Westell circa 2002.
I had upgrades along the course of my 10 years of service w/ a basic
phone line.
I had a grandfathered static IP 65.x.x.x
I had to fight to keep it for free.
I had to work w/ retention dept. so much I felt as if I knew them by name.
I had to be the one that cried foul that "line taps
" kept
Uverse/and DLS Extreme 6.0 unavailable to my location.
I had to have one last try to give ATT a chance to make it STICK (it
being get it right and keep it right)
They failed so often but when the sync rate falls to that of a 3 meg
package after 4 months of seeing almost 6 megs, and the one last call to
Helpless Desk. It was evident that I have too much time on my hands to
work for ATT any longer.

Goodbye.

(review was emailed from domain bellsouth.net)
lodged 2.7 years ago

Comments:
tazmo8448

join:2011-11-29
Columbia, SC

DSL in Lugoff

I am down US 1 west of you and also can not get U-verse and was wondering what AT&T service you had or have and what the mbps was, promised and actual. I see where you do not recommend it and would like to know if it is because of crappy customer service? or the actual speed of the internet falling down? I plan to use it if I can stream movies and do a little gaming on line.......whatta you think?
Sam~

Lugoff

@truvista.net

Re: DSL in Lugoff

Hello Sam,
I dont want to spend much time recapping my life w/ ATT. I moved away from the aggravation of doing their dirty work. Moved Cell to Straightalk, ported home phone and internet to cable.

Started w/ Bellsouth 1.5 and upgraded to 3.0 w/ static IP back in 2004.
ATT takes over and manages to half azz deploy U-verse to last mile copper in 09/10, yet this deployment had adverse effects on existing DSL customers camping on golden "out of contract" services.
In order to keep what services you had become accustomed to one had to call/wait on hold/speak Indglish/recant problem/get transferred/recant story/be disconnected *ironically* by THE phone company/call/ wait on hold/ speak Indglish/ recant problem/get transferred/ recant story/ get a ticket/ wait/ get a CS survey by email/ call/ wait on hold /speak Indglish/ reference ticket #/ wail on hold/ get transferred to USA/ speak normal/get updated ticket w/ ETA/ wait for line crew/ be at home/ watch line crew run off to DSLAM to take the alligator clips off one's pair to resolve one's issue.

Go ask you neighbor what he/she has. Then go ask the other neighbor what they have. If your West down Hwy 1 good chance infrastructure is upgrading twd. Elgin/NE Cola
Regards to your upcoming challenges.

Review by tferguson01 See Profile

  • Location: Newnan,Coweta,GA
  • Cost: $14 per month
  • Install: about 7 days
Good "Connection is ROCK SOLID!!!"
Bad "Takes a long time to get provisioned. Connection speeds outdated."
Overall "With no caps and a rock solid connection that is always on unlike cable it a good purchase."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

With a great SUPER ROCK SOLID 3.0 connection it makes a great back up internet when Charter which is my primary internet provider goes down its great. Very responsive and I can always guarantee that is will always be there when i need it.

Was rock solid but hey its at&t they thing 3.0mbps connection is worth 42.95. Screw that.

member for 5.3 years, 841 visits, last login: 2.6 years ago
updated 2.7 years ago

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Review by seaborn See Profile

  • Location: Pensacola,Escambia,FL
  • Cost: $20 per month (24 month contract)
  • Install: about 8 days
  • Telco party AT&T
Good "Its available."
Bad "Its slow, and they wont offer anything over 1.5 mb/s"
Overall "Very obvious they are lying about availablity of speeds."
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(ratings below consensus)

I moved to a new sub-division that didnt have cable so I had to go with DSL. At&t 1.5 Mbps is the fastest they stated was available to me and also has a 150gb limit. I called several times trying to get a knowledgeable tech to tell me when higher speeds would be available. All stated they did not know. About three weeks ago the cable company finally arrived and wired the sub-division with fiber and offered 30Mbps with no limit. The next day At&t called stating they had just upgraded there lines and can now offer 6 Mbps. Nice try.

member for 3.2 years, 2 visits, last login: 2.9 years ago
updated 2.9 years ago

Comments:

Review by davidw8 See Profile

  • Location: Fort Lauderdale,Broward,FL
  • Cost: $49 per month
  • Install: about 3 days
  • Telco party AT&T
Good "Connectivity sporadic with slow downloads."
Bad "Biggest complaint now is their pop & smtp server consolidation with yahoo.com"
Overall "AT&T connectivity and email is getting worse every day."
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In the past three weeks internet connectivity as well as email reliability is poor. Overall connectivity over the past six months has been good.

Pop and smtp servers since using att.yahoo.com has been absolutely disastrous. Customer service actually lied to me saying that it was my email client. I use several on multiple pc's and macs so I knew that it was their problem not mine.

Finally got to speak with AT&T senior tech and he admitted major problems with their pop & smtp yahoo.com servers. In his words, it is close to an outage.

Unfortunately, I am stuck with AT&T or Advanced Cable Communications which has an exclusive contract here in Weston, FL until 2013.

member for 14.1 years, 50 visits, last login: 2.9 years ago
updated 3 years ago

Comments:

Review by dig_it See Profile

  • Location: Louisville,Jefferson,KY
  • Cost: $44 per month (12 month contract)
  • Install: about 14 days
  • Telco party BellSouth
Good "Always on........................"
Bad "tech support"
Overall "Best dsl out there"
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Been on bellsouth for 2 1/2 yrs now, took about 14 days to be up and running from date of order. I was simply put shocked by the installation setup it was too easy, speed was awesome.....and I've never been down 1 minute......tech support I hear maybe needs alittle fine tuning.....Running with my speed touch home modem , PPPOE ....since I've added another computer and linksys router and went wireless. All in all I would recommend Bellsouth dsl .........

2/19/2005 Now I've had the Bellsouth extreme sevice since it came out and I'm very pleased with it , never have had any down time , always running Bellsouth rocks for me.................

member for 13.1 years, 757 visits, last login: 2.7 years ago
updated 3 years ago

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Review by jims2321 See Profile

  • Location: Oviedo,Seminole,FL
  • Cost Contract price not specified.
  • Telco party AT&T
Good "progress eventually does come to rural areas"
Bad "constant calls for prolong outages"
Overall "marginal service at premium price, but when you have no choice"
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(ratings below consensus)

Bellsouth finally put the DSLAM in our area. Problem is, the area is under constant, and I do mean constant construction. I average 2 to 3 service calls per month, due to outages and connectivity. It has gotten to the point, that CSR just roll trucks and start checking pedestals in the area, inevitably it turns out to be some contractor backover, dug out or failed to close them.

10/7/11 -- Its been a few years since I review AT&T service in my area. And while AT&T did roll out Uverse to the area, once again our area will not receive it. The construction in the area settled down, along with the continual outages. Now when we get an outage it more like a CO issue. Prices have increased, speeds have decreased. Alas with no competition this will probably not change.

_______________________________________________________
Get 100% FREE Internet Access powered by Excite
Visit »freelane.excite.com/freeisp

member for 14.6 years, 601 visits, last login: 70 days ago
updated 3.1 years ago

Comments:

Review by kestrylx See Profile

  • Location: Georgetown,Scott,KY
  • Cost: $45 per month
  • Telco party AT&T
Good "Good for 5 years"
Bad "Horrible the past 2.5 weeks"
Overall "Technical support is horrible."
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I've had a great experience with AT&T for about 5 years but recently started getting spotty connectivity. My service will work fine 90% of the time but then will suddenly drop to around dial-up speeds from anywhere between 5-6 seconds to around 5 minutes. Shorter times of slow speeds are more common.

When I call tech support and describe the issue they fail to find any problems after sending me through the same hooplah time and time again. I have been asked to call back when I am having the problems so that they can further investigate the issue. However, once the problems begin occurring and I call, wait on hold for 20 minutes, all issues have subsided.



member for 3.2 years, 1 visits, last login: 3.2 years ago
lodged 3.2 years ago

Comments:

Review by peterponds See Profile

  • Location: Lula,Hall,GA
  • Cost: $45 per month
  • Telco party BellSouth
Good "nothing good about ATT"
Bad "everything"
Overall "ATT is a company that needs to go away"
Pre Sales information:
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Connection reliability:
Tech Support:
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(ratings well below consensus)

My Other Reviews

·Comcast
update 8-29-11 ATT is the worst company in america. just call with a problem and you will see that i am right

Update: July 09 went back for about 8 months (HSI only) because they were cheaper than comcast, about $48 vs 62.
1) installation was w/o problem
2) connection was perfect, almost never down or slow
3) rebate never came, but that was no surprise.
to sum it up... great connection at the present time in this area, just don't believe their promotions.

Fast and furious when it's working. But 3 problems.
1 Connection goes to sleep for periods of up to 60 seconds, won't connect to anything when asleep.
2 Won't connect to anything with windows media player, they'll lie to you about this.
3 NO connection now for 18 days after some "upgrading" of the system. I believe the verdict will be bad modem when I finally get the tech to the house. But I'm hearing similar stories from others with BS DSL ( blinking line synch light on the modem front panel with a good signal to the house) Did they upgrade our modems out fo existance?

june 05: it was the modem back then. it took them 5 weeks (that's right, 5 weeks)
to get me a new one, so i was w/o broadband for over a month. thsy tried to charge me for a new modem even though original was still within warrantee period.
They billed me for DSL for the period i was w/o service even though i called ahead telling them not to. After bill received it took 4 calls to straighten it out and instead of "we're sorry, we;ll fix it right away" they argued with me, resisted refund, and i never did gat a full refund for the 5 weeks w/o service. they still kept some of my $.
BellSouth still treats it's customers like it's a monopoly.
They finally put cable internet in here, so i switched to adelphia(soon to be comcast) and added vonage. now i'm 3 times as fast, cheaper(for the combimation of hsi and voip, vs.dsl and pots) and happier.
i have a bellsouthfree household. ain't competition great?
So far(3 months) cable connection works flawlessly, and is fast as hell(almost 5 megs down)

member for 12.8 years, 1897 visits, last login: 32 days ago
updated 3.2 years ago

Comments:

Review by rid0617 See Profile

  • Location: Greer,Greenville,SC
  • Cost: $39 per month
  • Telco party BellSouth
Good "Reliable"
Bad "Slow"
Overall "Wish we had another option besides Charter"
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(ratings match consensus)

Signed up 5 years ago. Was told I could only get 1.5/256 package. Actually receive 600-900 down. Been hearing promises of upgrades for 5 years. Now they don't even charge us the normal AT&T DSL prices. Still being charged Bellsouth higher prices. Won't even tell you when the price will drop. We're the new AT&T but with the old AT&T practices.

member for 11.3 years, 580 visits, last login: 2.8 years ago
updated 3.2 years ago

Comments:






Review by cnoglesby See Profile

  • Location: Clover,York,SC
  • Cost: $43 per month (12 month contract)
  • Install: about 10 days
  • Telco party AT&T
Good "It's internet (just internet)."
Bad "3 Mbits, and nothing more."
Overall "Very bad CS, CO only 2 miles away, and better options available."
Pre Sales information:
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Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

***UPDATE on AUGUST 10, 2011 ***
After a while of having AT&T, we are beginning to have tremendous problems. Clear 4G (»www.clear.com/) provides unlimited 4G data and no cap on download, along with 3G for areas without 4G. It is only $3 more than the regular AT&T DSL service.
************************************************************************************************
Every time we use AT&T DSL, there is always a problem at the beginning of the connection... but it is okay after a week or two. I had 3 problems, namely 768k instead of 3 megabits, sporadic DSL Disconnections, and 1.5m instead of 3 megabits!

We are thinking about switching to AT&T U-Verse or Comporium, our other local telco, but caps are in place for Comporium, but speeds can be at the maximum, 15 down and 15 up!

AT&T U-Verse has 6 Megabit Internet at our location for $43, 12 Megabits at $45, but we haven't decided yet on if we will switch or stay.

Lately, we have been getting speeds of up to 3.30 megabits in the morning, so they might be over-provisioning the speeds at 3547k or 4000k, but I am thinking 3547k for ADSL2+ at our location.

Overall, the service is steady in speed, topping out at 3.30 megabits in the morning, and 3.05 megabits during peak usage, because us and one other person in my neighborhood use AT&T DSL.

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member for 4.5 years, 24 visits, last login: 2 years ago
updated 3.2 years ago

Comments: