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AT&T Southeast page on DSLReports
Six Month Rating

Reviews:
bullet 2602 reviews (1565 good) (469 bad)
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Review by bob28205 See Profile

  • Location: Charlotte,Mecklenburg,NC
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

For Bell South Fast Access users in the Charlotte area, Time Warner Cable's Road Runner High Speed Online service leaves Bell South looking like Wyle E. Coyote falling off a cliff.

Road Runner is truly an "always-on" connection. No PPoverE. No EnterNet. No conflict with local networks. Just great high speed on-line service. And excellent customer service and support. They even gave me a mouse pad with a picture of the Road Runner. And a User's Guide and an Internet Guide.

My logged speed tests for Fast Access here at dslreports.com show a low of 410146 bps and a high of 1189775 bps, averaging in the 800000 range. So far, Road Runner shows a low of 1097728 bps and a high of 1627136 bps, averaging around 1350000 bps. MEEP-MEEP!!

In comparing the video playback of Duran Duran's 1983 and 1985 music videos "Rio" and "A View To A Kill" at the www.launch.com web site (try this for yourself!), Fast Access makes the videos look like stills, changing every 4 or 5 seconds. Road Runner makes the videos just like watching it on TV, smooth video as well as stereo sound, with very little internet noise or distortion.

And the service is Home Network friendly. I can surf on both my computers at the same time! And I have not been disconnected since it was installed!

Not only all this, but Road Runner is $20 cheaper. MEEP-MEEP!!

I realize that not all DSL subscribers have to worry about PPPoE and EnterNet connections and many are very happy. It is the Bells that have messed up DSL. And there are only two high-speed online services available in the Charlotte area. If you live in Charlotte, there is no question that Road Runner is the better service!

member for 14.6 years, 19 visits, last login: 13.1 years ago
lodged 14.4 years ago

Comments:

Review by (hidden by request)

  • Location: Charlotte,Mecklenburg,NC
  • Business customer Business customer
  • Cost: $60 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)


I've come to the conclusion that Bellsouth has people running around all
over this city and no one seems to be communicating at all. They
installed at my office on 02-14 (they were here for 4 hours+) and sure
enough I have sync but not receiving anything. They spend 2 hours on
the phone and assure me everything on my end is fine - it's an internal
problem at Bellsouth. They promise I will be up and running in 48
hours. 2 days later - no service- I get to call technical support -
what a treat. I tell "Bob" what's going on and to please call DSG. He
has me check the usual crap and asks if I have a green light, etc. -
finally he puts in call to DSG - after all the waiting they tell him to
tell me that they have a message in to the appropriate people and to
call back tomorrow. I call back the next day - explain it all again -
no one wants to believe what I tell them or they are scared to call
these "secret people" they call, so he has me go through all this crap
on the computer - uninstall, reinstall different drivers, delete stuff,
reboot etc, etc,etc. Finally he called the "secret DSG people" and
while he's talking to them he cuts me off (that means I've spent 2 hours
on the phone and I must call back and start over because they can't
possibly put me back through to the guy that was helping me!!!). I call
back (I must be crazy). He has me check the same things for the 3rd
time and tells me he will call the "secret DSG people". Can you guess
what they said? The problem was not on my end, but they would fix it
and I should be up in a couple hours (note this is a friday evening 6:30
pm at my office) Total time on this call - 2 hours. I come in on
Monday 02-21 and guess what? No service. I call again and schedule for
someone to come out. On 2-22 they send the original tech. He stays
here for about 3 or 4 hours on the phone, checking lines, being on hold,
etc. He says Bellsouth will be rolling out a truck in 24-48 hours to
check the "ramp". Today, 02-22, a new tech comes in 3 hours late - gets
on the phone - he is told that he is #60 in the line of people holding
so he says he can't stay because they've double booked appts. all day
for him and he's already missed half of them. Before he can get out the
door another Bellsouth guy comes in and says he checked the ramp and all
is fine. He says my signal is good and that the problem lies with
Bellsouth but he doesn't know what it is and he can't help me as far as
technical support cause he has nothing to do with those guys and their
job. They schedule another tech to come out in a WEEK. So I get to
start over then.

I can understand problems with new technology, wiring, etc. and if they
would've told me the very first day that there were problems in this
area and it might take a week or whatever , that would have been fine.
But to continually put me through calling tech support and to put them
through sitting on the phone with me for numerous hours and to
continually send out techs to come to my office and sit on my phone for
hours - THIS IS RIDICULOUS! They are in such a hurry to sign up as many
customers as they can without any regard to what's going on in the
field. I feel sorry for most of the people that have been to my office
- the whole time they are here they answer complaint calls while holding
my phone on their other ear. I can't say how I feel about "the secret
people" because sometimes I wonder if they are really there or maybe
it's just a lone phone putting everyone on hold until they give up and
go away.

I'll let you know what happens next in this saga.

(review was emailed from domain bellsouth.net)
lodged 14.4 years ago

Comments:

Review by bob28205 See Profile

  • Location: Charlotte,Mecklenburg,NC
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had BellSouth Fast Access DSL since early January. Now, Time Warner is advertising its Road Runner cable service for $39.95 per month versus BellSouth's $59.95 per month. I have decided to order the Road Runner service and will report to you the differences sometime in March. Road Runner also promises an "always on" connection..BellSouth's "always on"

connection disconnects at least once a day!

I am also hoping Road Runner is more network friendly.

It seems to me, we are looking at 2 competing technologies, which is very similar to when VCR's first came out, one was Beta and the other VHS. With the merger of Time Warner and America Online and the problems with the Bells in coordinating their DSL service, particularly BellSouth, it seems the future looks rosier for Cable and Time Warner/AOL.

Similarly, although Beta may have been a superior VCR format in many ways, mistakes made by Sony and the brilliance of the VHS marketing strategy during the Eighties made VHS the winner.

member for 14.6 years, 19 visits, last login: 13.1 years ago
lodged 14.5 years ago

Comments:

Review by GrrlBot See Profile

  • Location: Atlanta,Fulton,GA
  • Cost: $60 per month (12 month contract)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I don't think I'd have the time or patience to list every issue I have with BellSouth and their DSL. Here are some brief considerations beofre ordering:

--Extensive and Freuquent Down Time (with no notification or estimate of when lines will be back up)

--THE WORST TECH SUPPORT IN THE HISTORY OF THE WORLD

--Difficulty in setting up appointments (usually have to schedule 3 weeks in advance)

--Difficulty in getting lines serviced/installed (techs don't show up, don't have right gear, don't know how to fix problem)

--THE WORST TECH SUPPORT IN THE HISTORY OF THE WORLD

--Don't even THINK about moving even a block away, it will take you 8-12 weeks to get your DSL back.

--BellSouth "opens" lines for other ISPs (I just recently switched to Zyan SDSL) but doesn't complete the job...still waiting on BellSouth to come back to my house and fix what they screwed up.

--THE WORST TECH SUPPORT IN THE HISTORY OF THE WORLD

member for 14.5 years, 1 visits, last login: 14.5 years ago
lodged 14.5 years ago

Comments:

Review by alpha1420 See Profile

  • Location: Hollywood,Broward,FL
  • Cost: $60 per month (12 month contract)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Let me be direct......BellSouth.net ADSL service.........sucks......

customer service is nonexisitent....try being on hold for over an hour and a half.....and then being hung up on.......speed ranges from blazing to molasses...unfortunately it's usually somewhere just a hair above modem speed. I wish my GF went down as often as my server......"at this time we have no ETR for your area" I've heard that more times than I care to think about.....the only bright point so far were the installers....very good at their job....kinda of ironic that they didn't work for BS.net they were subcontractors......go figure. Yes when cable becomes available here I will drop BS.net like yesterdays newspaper....and eat the 300 bucks I spent on installation.....

member for 14.6 years, 1 visits, last login: 14.5 years ago
lodged 14.6 years ago

Comments:

Review by technooo

  • Location: Augusta,Columbia,GA
  • Cost: $50 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I have been a bellsouth.net user for almost 4 years and until I
moved to Augusta GA I thought they where pretty good,
Well they proved me wrong !!!

1. Installer shows up spends 4 hours trying to get me connected it FAILS
2. Installer is totally unprepared and does not know what he is doing
and has to call in for help
3. Installer does not even have all the equipement there supposed to have to
do the job he says.
3. A day later I get connected I think great I was wrong again I
kept getting disconneted so often from online I think dialup on a 14.4
is more stable.

4. Bellsouth totally drops the ball on the billing itself which is
supposed to go on my phone bill in the following way.
I pay a little every week or so on my bill sure I am behind 300 bucks but
hey I have been using them for over 5 years as my phone company and I
ALWAYS pay the bill even though I might be late.
So its Christmas as we all know and I am behind I try to go online and
they have CUT me off no notice or nothing.
Turns out the payments I have been making to them that bellsouth has been
keeping all the money for themselves and not forwarding a portion to there
there ISP division like there supposed to so I am 2 months behind on the
bill because of it.
They TOTALLY refuse to to work with me and let me make payments and so
now I have no ISP.

5. Next day I get mindspring as my isp I may even get cable now instead
of DSL or I will wait for Mindspring to get DSL in my area but I
will NEVER use or recommend bellsouth as a isp to another person.

Charles Stanley

(review was emailed from domain mindspring.com)
lodged 14.6 years ago

Comments:

Review by jeff

  • Location: West Palm Beach,Palm Beach,FL
  • Cost: $50 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)


BellSouth stinks! It took 6 appointments to get me connected and one
appointment was a no-show. The first appointment was for 9 hours, I left for
work and when I got home the Bell South installer was still at my house
eating pizza. Finally I had to schedule an appointment on a Saturday so I
could be there. I had to help the technician and finally was able to get a
connection clocking at around 1.2 mbs.

That lasted a week, and I've been down for 2 weeks. I've put in SEVERAL
calls to the tech. support and customer support numbers. They in turn sent
at least 4 trouble tickets to the N.O.C. I am very unimpressed with the lack
of customer care and the LONG, LONG wait times on hold. There is no feedback
about outages and the phone support personnel are very uninformed from the
N.O.C. Every time I called they assumed the problem was on my end. They
would lead me through the same old script of checking everything on my
computer without checking previous complaints. Finally I got someone to
acknowledge that there is difficulty with the circuit I am on, but no one
can give an E.T.R.

I think Bell South has a lot to learn and a long way to go concerning their
customer and technical support. Also there is a lot of bureaucracy between
BellSouth.net and their N.O.C. They don't seem to work together too well.

Jeffrey Fawcett, I.S. Manager
Shoes For Crews, INC.
561-227-0741 fax: 561-683-3080
jeff@shoesforcrews.com

(review was emailed from domain shoesforcrews.com)
lodged 14.6 years ago

Comments:

Review by labonnesante

  • Location: Miami,Miami-Dade,FL
  • Cost: $60 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)


Tried to add to your reports, but could not figure out how to.

12-22-99
from: Kuprian
my email: kuprian@kuprian.com
about: bellsouth.net adsl service

It took them 4 visits to our house to install properly, and leave our
phone lines working. Had to be home each time and wait for them. They
are down constantly (since last July 1999), at least once every
day or two. I think we only experienced one month of decent service the
whole time. They give no warning or estimates of down time. After
getting high blood pressure from dealing with them on the phone, we have
decided to give telocity.com a try. DO NOT RECOMMEND BELL SOUTH TO
ANYONE!!!

(review was emailed from domain abac.com)
lodged 14.6 years ago

Comments:

Review by dafreedm See Profile

  • Location: Boca Raton,Palm Beach,FL
  • Cost: $70 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I live in an area (Florida) where adsl service has nort been very reliable for the past 5 months. I can live with that if BS cared enough to provide a reasonable level of customer communication and support. However, there is no official web site or email location to provide or get information from. I do not consider a public newsgroup adequate for cusomer. problem reporting/ problem resolution. There is no way for BS to measure quality of service with that mechanism. The telephone support line has been effectively unavailable since it requires multiple hours of wait time and is manned by support people who either do not have enough info or tools or are not properly trained( there are not enough of these people to support all of the problems in the network.

Bottom line is that BS ADSL FASTACCESS provides the worst customer/technical support processes and personnel I have ever experienced with any company.

member for 14.5 years, 4 visits, last login: 14.4 years ago
lodged 14.6 years ago

Comments:

Review by LordHokuto See Profile

  • Location: Ormond Beach,Volusia,FL
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I've been waiting for years to have a high speed connection in my house in Daytona Beach, and I thought that Bellsouth would deliver, but sure enough, it doesn't. Let's start with actually getting signed up talking to the salesperson was painless enough, but, In proper Bellsouth fashion, the order is never put through and they fail to say anything, so when October 30, the installation date, rolls around, nothing. I call up and They have the temerity to tell me that I cancelled the order myself. After a good hour of complaining, i get rescheduled for 2 weeks later. The technician that came by was as helpful as he could have been, but the central office failed to have anything set up for the connection, so the two of us are on hold will tech support for 3 hours while god-only-knows who is trying to solve the problem. Of course, the problem isn't solved and the technician leaves, so i have everything setup except for the actual connection! A day later I get my connection up, and it seemed faster, at least until I found out that 20k/sec. IS NOT FAST AT ALL! I'm supposed to be getting 300-400k on this thing at the very least! The bellsouth people manage to screw up my account a day later and once again i'm left with no connection. The reason for this is that my number on the DSLAMM keeps getting knocked out, and this happens several times until they finally get it to stay in their system. This all took about 2 weeks by the way. I'm still left with a 20k connection (I've tried the registry stuff by the way) And my friend who lives almost across the street from me get's the same speeds, and we've confirmed that the poor speeds are all Bellsouth's doing. My friend called about the new backbone that's supposed to be put in to increase speeds, but the techie said it might just be a rumor. So all in all, an awful service from an awful company. Hopefully they can get their act together sometime soon.

member for 14.7 years, 0 visits, last login: 14.6 years ago
lodged 14.7 years ago

Comments: