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Review by hudoff 
member for 11.8 years, 138 visits, last login: 1.2 years ago
updated 2.3 years ago
 Boca Raton,Palm Beach,FL
 $44 per month BellSouth "All in one box, easy install,easy and well done instructions." "Speed unstable and very slow at times. This is wide Area problem now" "unreliable speed at this point"
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Bell South process was pretty good from the beginning to the end of the install. They shipped me a box on time. It had a CD, modem, color coded cables, power pack and a number of DSL filters.
The short written instructions tell the user to insert the CD. After that all of the info comes from the CRT screen.
If you can't understand you can see a short video to help. The cables are color coded. One can use USB or Ethernet ports,with the instructions telling you to use the Ethernet if possible. It went smoothly and was about a five minute job. There are written instructions in Spanish too.
Addition January 2011. There is a significant wide area problem wih unstable and slow DSL speeds. My speed varies from 5.78 which is pretty good to 0.78 which is terrible. I had two techs here there is nothing wrong in my unit but some unknown problem with the network which is causing a lot of people problems.
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 Reviews:
 ·AT&T U-Verse
| Your problem Could it be that your drivers are not updated?
I am up here in North Carolina and have no problem with AT&T.
Just don't go to bellsouth... techsupport was terrible. So I chose their parent company, (AT&T).
I'd also tell AT&T to check the line, if the techs that came out to your place haven't already done so. | |
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Review by GSTEXEC1
member for 8.5 years, 149 visits, last login: 44 days ago
updated 2.3 years ago
- Fort Pierce,Saint Lucie,FL
- $37 per month
 about 5 days- BellSouth
- "Fast at getting service setup initially"
- "When U-Verse was installed in area all DSL Services went to pot..."
- "No Upgrade and no support after U-verse in Area..."
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Signed up for service FastAccess DSL 6.0m in August 2008. Had the modem and service setup in 5 days. After that it has been constant calls to technical support and at least 35 truck rolls to house to finally decide to cancel service today. 7/16/09. Had 2 different trucks at house today and the second one finally stated he replaced the card that provides service but can not explain why every time the phone ring or you pick up the phone to call the modem will lose sync. This happen at the nid with the house disconnected or if the house is connected.
It would appear to me that AT&T needs to work on the service aspect of this product at least in my area. I noticed that in the last 2 months they have started offering U-Verse in some ares where I live and it seams that FastAccess DSL has suffered since that time.
The customer support and technical people have been super for there help but the outside techs are of no help. This makes the whole company look bad.
I would recommend if you do sign up for service from AT&T in this area and have problems just cancel ASAP and do not waste your time calling then since the outside techs will not take the time to repair a problem.
******* UPDATE *** 12/17/09 Update after several calls from ATT to try the service again since they had replaced the main lines on a section of the poles that service my home I signed up for FastAccess DSL again and was surprised that it was much better at keeping connections. After talking to a friend about the 2Wire gateway he and several people told me to get a Westell gateway only to find out not available from ATT so I went on eBay and purchased a Westell 7500 Gateway for Verizon and set it up to find I have not had a disconnect for over 60 days. If I reconnect the 3Wire Gateway I get a lower sync rate and about every 5 days it reconnects at a slower sync. Reconnected the Westell Gateway and I have not had any problems except for DSL Support calling and saying that they cannot talk to my modem..
I will recommend ATT DSL for my area if you can get a Westell modem or Gateway.. Going from my experience..
*******UPDATE****** 2/14/10 My service continues to be the best. I still use the Westell DSL Gateway and have never lost the connection. ATT started installing the equipment for U-Verse and stated it would be about 6 mths till able to get service. This is due to their check out of lines, equipment and I understand and will wait for them to let me know service is available. I will enjoy getting rid of Comcast for cable tv.
******UPDATE*******6/6/10 About a month ago hookup ATT U-Verse for TV/Internet/Phone on one phone line have to say I love it. Technician ran new cat6 from nid to gateway and back for phone and all new rg6u to all tv's. The service is Great and I still have 2 ATT FastAccess DSL lines also with pots phone.
*******UPDATE****** 01/06/11 Have had U-Verse and 2 DSL Lines for a while but the dsl lines after 4:30pm till about 1am in the morning slow down to under 1m. Called support and was told both lines fine. Checked stats and they do not change any on the modems at the nid or inside. The pings go from 49-52ms yo 100-120ms when the slow down occurs. ATT sent 5 different tech to the house starting with Eco-Comm then BST techs all stating after replacing cards in dslam it was a network problem. I checked with about 10 neighbors who did not realize but the same slowdown occurring. This slowdown is all over the forums in every ATT area. Since also they plan to stop the bundle discount and in essence increase the dsl charges I have disconnected the 2 dsl lines and changed the pots service over to Comcast. In the past I was very unhappy with Comcast but they have upgraded the lines and installed DOSCIC3. For the same price as 1 dsl I now get 25/4 service from Comcast and has not changed a bit and 2 phone lines for less money than my ATT bill. Sorry for long winded update. Thanks
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Review by card240
member for 8.5 years, 138 visits, last login: 1.9 years ago
updated 2.3 years ago
- Greensboro,Guilford,NC
- $37 per month
- about 1 days
- AT&T
- "When Bellsouth it was good. No longer as ATT."
- "Dropped Internet, noisy phone lines, bad support. Just about everything."
- "Have Finally gone to Another service."
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I started with Bellsouth about three years ago in Miami, shifting from AT&T, which I had for about two years. I started in the South Miami area with 1.5 Mbps connection with AT&T which never attained the speed I was paying for, appearing to be locked at 928 Mbps. AT&T sent a technician who said it would remain so as I was 16,000 feet from the CO. Then I changed to Bellsouth, and within two hours and nothing more on my part than a simple modem reboot the speed doubled and stayed that way throughout my remaining year in Miami. Bellsouth owned the lines I guess, so had a big say where the load coils would stay.
I moved about a year and half ago to Greensboro, NC and retained the Bellsouth DSL at 1.5. I could have had Time-Warner RoadRunner, but decided to stick with what had been a good service at Bellsouth. The same Bellsouth Westell 2200 modem came with me and from the
first day here the connection hit that mark consistently. Our utilities are underground and my understanding is we have fiberoptic cable very close to our street.
Only recently has it had some slow-downs, and they have been only for a couple of hours. I am hoping that the merger will not effect the fine job that Bellsouth people seem to have kept up, at least in my experience, in both of my locations.
UPDATE: July 30, 2008: I guess the ATT effect has set in. The speed has declined a lot in the past few weeks, I am now paying for 6.0 and getting 3200Kbps only. I will complain of course, but it is discouraging after so many years of good Bellsouth service.
UPDATE: April 23, 2009: I have to report that after the previous loss of speed the connection did go back to the full 6.0 I am paying for. No real problems with the connection since.
I did make the move to the new Yahoo/ATT mail servers, and was NOT happy with the way it was handled. Mostly it was my fault, as I moved only the primary address and did not change my Apple Mail/Outlook Express clients as I just thought the change affected only the webmail site, which I almost never use. Of course no primary mail came in but secondary accounts did, and this took a month for me to notice. When I finally tumbled and changed the email clients there was a gusher of unread mail from the primary account. ATT was of NO HELP in this, it took the forums here and the Mac forums to make it clear to me. Big, red anger ball thrown at AT@T !
UPDATE: July 12, 2009: In fairness, I do have to note that the 6.0 "Extreme" constancy of speed has been very good despite my fears after AT&T's takeover from Bellsouth. I have the occasional loss of sync, but a modem reboot has always brought it back and various speed tests indicate around 6300 Mbps at all times. I have suffered no real outages.
I DON'T like the much increased Spam I am getting with the Yahoo email servers, but since everything ends up in my Spam folder anyhow it is not anything but an annoyance. I continue to use the original Westell WireSpeed modem orginally brought from Miami more than three years ago as I see no gain to come from a change.
So, years later, I remain happy with the Bellsouth/AT&T service, and have now raised the "Value for Money" rating to 5 stars.
UPDATE JANUARY, 2010:
Still getting good speeds - always around 6Mbps- consistently. I changed the name on the account and re-bundled the services with ATT so they dropped the Internet cost by a few dollars. Whoopie. Very few drops of connection, but a reboot of the Westell modem brings it back even then. I feel no need after four years here to change anything.
UPDATE OCTOBER, 2010
I am really sorry to report that the cumulative effect of AT&T's takeover has been simply awful. I have entire dropouts of DSL service and speed has gone from 6Mbs to nearer 2Mbps in the last month. Even the telephone service has deteriorated as there is a big buzz on the line. I did the usual checkups: Replacing cables, rebooting, etc. I checked at the NID interface outside the house and the problem with buzz and modem disconnect persists there as well. I called service and was told they did find a problem and that someone would come out SEVEN DAYS LATER. Of course, no one showed up visibly, although the buzz is less now but my speed remains way below what I pay for.
I can no longer report good things about AT&T. They put a smile in their voice yet do nothing for the customer when it comes down to it. I will likely go with Time-Warner locally for Roadrunner and even for phone service.
UPDATE: DECEMBER 30, 2010
For what it's worth I have finally had it with AT&T's internet and phone service and have gone with our local Time-Warner both for quality and cost reasons.
After many complaints ATT sent two people out to fix repeated outages and a very noisy phone line. One fixed the phone line briefly, working at a nearby node a few blocks away. All the noise and drop outs recurred. Then ATT notified me the cost was to rise in April.
I have now had a successful installation of bundled services and my phone is now crystal clear and my download speeds are twice what they were. All this for much less a month now. I'll review that service in the proper forum section.
Thanks for putting up with this long-time review. The switch to ATT from Bellsouth was a death knell for service here in Greensboro.
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 Review by lordfly
member for 12.6 years, 3607 visits, last login: a few hours ago
updated 2.4 years ago
- Homestead,Miami-Dade,FL
- $32 per month
- (month by month)
- about 14 days
- BellSouth
- "None"
- "Constantly dropped, no change of upgrade due to AT&T cancelling upgrades"
- "Get rid of it"
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The area where I live is very rural. I am currently 14000 feet from the Homestead CO through solid copper and barely get 1.2M/256. Due to the AT&T/Bellsouth merger, all upgrades to my location have been postponed/cancelled. My neighbor across the street is a DSL installer now working with AT&T and he is in the same boat.
Updated: 12/28/2010
I switched to a local WISP (www.skynet360.com) and now get 10/1 for $40/mo. There was a $99 installation charge, but it was worth it. Pings are in the 20-30ms range and download speeds average around 8-10. The lowest I have seen is around 5 and that was because the tower capacity was being used for the Homestead Racetrack. They were running at 40-100 Mbps on uploads. So if you watched the race in November 2010 all of the streaming footage was done using a wireless internet connection.
I will never got back to AT&T and I refuse to get Comcast(CRAP).
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Review by ja2007123
member for 5.6 years, 662 visits, last login: 1.9 years ago
updated 2.4 years ago
- Memphis,Shelby,TN
- $24 per month
- about 650 days
- BellSouth
- "None at all"
- "Bad Line, Frequent Disconnects"
- "Will miss the old Bellsouth."
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10-27-07-
I ordered FastAcess DSL Lite for 19.99 last Wednesday and everything went smooth. My self-install kit is supposed arrive next Tuesday.
Yesterday, a technician from Bellsouth came to my house to check my NID, checked my line and fixed a few things.
10-29-07
The modem came just in time. The installation was very easy.
But I don't know why, but my speeds are 200kbps downstream and 148kbps upstream. I will look into fixing this problem. Wll keep you updated!
10-31-07. I finally fixed the problem with my slow speeds. An alarm box not in use on my house was actually interfering with the DSL line. Had to unplug the phone line connected to this box. Now have 650kbps downstream, 106kbps upstream considering my distance from the CO which is ~15,000 ft.
3-7-08
Connection is ok with a couple of disconnects every now and then. I have spotted a couple of DSLAMs around the area but do not server my neighborhood.
Will keep checking bellsouth.com for Extreme 6.0. Cable is also an option if I ever upgrade.
6-16-10.
Uverse is rolling out but still no date for order availability. Ordered a new modem to replace the Westell 6100.
11-18-10
Canceled AT&T after 2 years of ongoing problems.
Might comeback after they roll out U-verse in my neighborhood.
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Review by squison
member for 11.8 years, 1096 visits, last login: 1.2 years ago
updated 2.5 years ago
- Decatur,Dekalb,GA
- $40 per month
- AT&T
- "Sometimes it works and I actually get the speed I pay for"
- "Connection drops, I'm barely in range for 3mbps even though I'm downtown"
- "It's my only choice, so I'm stuck with it"
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I live in a condo in the middle of an Atlanta suburb, so you'd think I'd have my choice of internet providers. Unfortunately, that's not the case and my only viable choice is AT&T DSL. My address only qualifies for 3mbps, and judging by my signal rates I barely qualify for that. As a result, my connection drops at least a once a day. When it returns, it usually syncs at around 2mbps. A modem reset or unplugging/plugging in the phone cable usually results 3mbps for 20-30 hours or so.
I've tried calling tech support to no avail. They come out, reset the modem and magically everything is fine. I've attempted to tell them that yes, it's fine for this moment, but within a day the cycle will start again. As far as they're concerned everything is great. It's exceedingly frustrating. Speaking to my neighbors, I'm not the only one with this problem.
Unfortunately, finding out why my part of town, which is 9 miles away from and on the same road as AT&T's tower in Atlanta, is so poorly wired is next to impossible. What is impossible is getting AT&T to resolve it. 6mbps DSL? Available one street over, but not here. Uverse? Available miles in every direction. For whatever reason, AT&T (and Comcast for that matter) have decided to ignore downtown Decatur, GA.
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 Review by Zydaco
member for 6.6 years, 384 visits, last login: 1.8 years ago
updated 2.5 years ago
- Taylorsville,Alexander,NC
- $42 per month
- about 10 days
- BellSouth
- "Solid, dependable, works everytime."
- "Never have gotten close to 6.0. Usually 4.4 and falls quickly."
- "Don't expect to get the speed you pay for."
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After using this service for almost 2 years, my dsl speeds were over 5.4 megs originally. The last few weeks I have been checking the speeds and it is now down to 2.4 megs on a 6.0 meg connection. So, I've been paying for a 6.0 connection and getting less than half of that for my money. So, today, I downgraded my service to 3.0 since that is all I'm getting anyway.
Again, as I originally posted, do not expect to receive anywhere close to the speed you pay for. I WILL be moving to cable ASAP.
ATT. sucks.
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Review by mayerjj
member for 3.3 years, 843 visits, last login: 30 days ago
lodged 2.5 years ago
- Columbia,Richland,SC
- $45 per month
- AT&T
- "Fairly Reliable"
- "Billing and Customer Service are complete crap"
- "Avoid if at all possible."
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I had AT&T Fast Access DSL direct for all of a month and a half before I couldn't deal with anymore. I ordered it when I was having my DirecTV installed as my internet option. No problem. The problem came in when I called back to confirm the order and was told it never existed so another order was placed. Long story short I ended up having 2 accounts and nobody in billing and CS would really take the time to figure out and fix the problem. The finally decided to close out the duplicate account.. Then a tech comes out and completely disconnects all service although I still have a good open account. Complete headache and waste of time.
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Review by RickGonja
member for 5.6 years, 14 visits, last login: 2 years ago
updated 2.6 years ago
- Friendsville,Blount,TN
- $47 per month
- "Dry Line DSL"
- "Speed upgrade took several weeks."
- "I have had very few issues. Having issues 13Sept2010-?"
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I have had DSL since 2003 which was before Bellsouth merged with AT&T and I have been generally happy with it. I was able to drop my POTS service after the merger and that was actually quite easy. The only real complaint I have was my upgrade to the 6meg service. It actually took several weeks for the new speed to added to my line after the order supposedly completed, but looking at my bill I think they changed my speed when the new billing cycle started and I was not charged for the new speed until the first day of the new billing cycle.
In the 6 years I have had the service I have had very few outages and all have been handled quickly and professionally. The last outage I had was resolved within a day and apparently they had to replace or correct something at the DSLAM.
I am generally very happy with the service and the tech support, with the only hiccup being the upgrade to the 6meg service.
Update 9-20-2010
I has been a bad week for my DSL. AT&T had a couple of outages last week and now I can't keep a PPPOE connection with modem x2 or through router. AT&T is sending a tech on Tuesday Sept 21st to check it out. They wanted to send a modem but I tried another modem and got the same issue. I will update after the tech checks things out.
Update 10-03-2010
Well almost three weeks and still having the same issues, tech support tries but they can't fix the issues because something is wrong at the DSLAM. I have confirmed this issue is not isolated just to me. 
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| | ATT pop3 connections running slow The last several days I have had sporadic connection problems.
09 21 10 most of the afternoon pop 3 e-mail runs to multiple accounts keep timing out. | |
| | scottwn
join:2004-06-07
Birmingham, AL | Re: ATT pop3 connections running slow I've been having issues, too with my connection for the past three weeks in Birmingham. | |
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| | 4 tech support calls, new router over 4 weeks still no fix Service is terribly unreliable...up/down and no explanation. Every service call wants to start at the beginning of their 'checklist'. Looking now for a new service...when my DSL and internet is up. Most often DSL shows connected but internet does not connect. To me that's a server problem but I can't get them to acknowledge that. | |
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Review by hatedway
member for 8.1 years, 8 visits, last login: 2.6 years ago
updated 2.6 years ago
- Carrollton,Carroll,MS
- $40 per month
- BellSouth
- "DSL is far better than Satellite"
- "AT&T decides what speed you get"
- "Can no longer recommend AT&T"
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I switched over to DSL from Direcway the first chance I could and have not once regretted it. I chose to go with the fastest choice AT&T had to offer DSL Extreme. After a while, I realized that I was not really using that much bandwidth to be paying the higher fee so I switched over to DSL Lite, AT&T's slowest choice, to see what the difference was. I have not noticed any difference in speed to amount to anything. Therefore I would suggest new users sign up for DSL Lite and save a good bit of money.
The only real trouble I have is when it storms. It appears the lightning affects my connection for a few minutes. I assume it is possibly a self-protection system on the DSL line.
I would recommend AT&T's DSL service but I can't say that about their mobile phone service.
9/29/10 - PLEASE DISREGARD THE PREVIOUS STATEMENT RECOMMENDING AT&T!!!!
Due to using Netflix and some other services, I switched back to DSL Extreme, AT&T's 3Mb speed, several years ago. I never really had any trouble unless it was storming, which was not much of problem since I usually shut everything down to avid possible lightning damage. I decided to switch to Ooma VOIP in order to save $50+ each month. I wanted to port my existing phone number to Ooma and "dry loop" my DSL service, which means separating the DSL service from the phone number. When I placed the order, I specifically requested that no changes be made to my DSL service, since everything was working fine with it. I was assured and re-assured that nothing would change.
Well, in the end AT&T decided to cut my line speed in half, to the "Ultra" service. Their claim is that a so-called engineer claims my line is unsuitable for the "Extreme" service, even though I had it for several years with basically no problems. No matter what I say or who I talk to, they refuse to increase my speed, and are rude about it.
Now my Ooma service, Netflix, even general internet browsing have many problems. Their "Ultra" service at 1.5Mb is simply too slow, even for doing only one thing at a time.
Needless to say, I feel lied to and cheated by AT&T. If I lived in a place where I had a choice, I would get rid of AT&T in a heartbeat and never return. That is the reason why I can no longer recommend AT&T as a DSL provider. It is a combination of their refusal to accommodate my needs, the fact that they lied to me, and their rudeness in dealing with them.
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