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 Review by GDATL 
member for 11.2 years, 1441 visits, last login: 42 days ago
updated 1.6 years ago
 Atlanta,Fulton,GA
 $43 per month about 7 days AT&T "Solid Consistency (2001-2007 and 2009-2010)" "Drops and Inconsistency (2008)" "Excellent Service from Tier 2 and Field Techs"
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On 9/72011, I switched from AT&T DSL to AT&T Uverse, so this is my last update for AT&T DSL Southeast.
2011 Events and Summary
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In July and August, had a lot of drops (slow speeds and modem frequently dropping "sync.") An onsite technician replaced the modem, but the problem still occurred. He found a bad splitter, replaced it and the connection improved. I continued to see a few problems, but suspect that is because the nearest DSLAM was being replaced and relocated due to road construction.
2009-2010 Summary
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Absolutely no problems since those reported in 2008. Solid ever since, and good speed on my 6MB service. Would consider U-Verse for internet, phone and to replace Comcast Digital Cable TV if it were offered! However, I am at the end of the line, and it is not available.
2008 Summary
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A few problems left me less than 100% satisfied in 2008.
In the first half of 2008, I had 2 instances where service was disrupted for hours. Calls to AT&T's tech support line were frustrating until I reached Tier 2 support technicians. Once that happened, service was restored quickly in both cases.
In October, my download speeds became extremely slow (1K) despite upload speeds still good. For 5 straight days, my DSL service went up and down. I called tech support 3 times (very helpful support reps from Birmingham AL & Metairie LA), and had 3 technicians onsite (2 were AT&T contractors and 1 was an AT&T employee). I was never told what was done but it was a problem outside of my house because the problem was that I was constantly losing "sync"
One benefit of the October problem was that AT&T replaced my DSL modem with a 2Wire modem. (It was not installed until several days after service was restored, so the modem was not the problem!) Since the 2Wire includes wi-fi, I no longer need the additional D-Link wireless routers, simplifying my network configuration. The modem was installed on 10/17 and works fine.
2007 Summary and Upgrade to 6MB Service
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Upgraded to 6MB service in January. I'm at the end of the line for the nearest DLSAM, so I know that I am not gonna get highest speeds. ATT provided a new Westell 6100 DSL modem/router and I added a Linksys 16 port switch. Upgrade went smoothly with no service interruption. Results have been good speed, solid connection. Kept my static IP address and added networking support.
Later in 2007, the name has changed, (Bellsouth to AT&T) but as long as I don't have to change my bellsouth.net email addresses, I'm OK with that. Continued good service. I did have a brief disruption a few weeks ago, but service was restored fairly quickly with a call to tech support.
2006 Summary
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No complaints, solid service continued, no need to call tech support, monthly price has been reduced. Still waiting for 6MB service to be available at my address..
2005 Summary
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Absolutely no complaints. Service has been rock solid (even in my neighborhood with overhead copper wires for distribution). I have had no reason to call for technical support, so can't evaluate tech support. Will upgrade to new 6MB service as soon as it is available.
2004 Summary, Events and Upgrade to 3MB Service
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In April 2004, I upgraded to 3MB FastAccess service. After upgrade, speed test shows 2400/300. Still use Alcatel STH and Linksys BEFSR41.
In June 2004, a thunderstorm took out a tree in my front yard and along with it took out all my utilities (electrical, phone, cable TV). Despite a very busy day, Georgia Power had electricity restored within 20 hours. This was a major job - required me to hire an electrician to do a lot of work on the house itself, then get a new meter installed, new entrance line into house and new line from pole to house plus a county electrical inspection - was a miracle it all got done in 20 hours! My insurance company helped expedite the work.
BellSouth restored phone service and DSL within 30 hours (required new underground line from pole to house). Comcast Cable TV service required 6 days to even show up, although they did restore service with only one visit. Wonder if they would have been any faster if I had broadband cable??? Thanks GA Power and BellSouth - great service!
No need to call tech support other than for the upgrade and storm repair. Service was excellent.
2003 Events:
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In February, added D-Link wireless router and all worked fine.
In March, service was down for 3 hours (this was an area-wide outage). Contacted tech support and response was adequate.
In October, there were a few days where where connection speed slowed consistently, but it was restored. Never able to identify a cause for certain.
2003 February, After 1 year of service:
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In 1st year of service, solid connection and consistent speed (1200+ up/ 200+ down).
2002 Initial DSL Installation Review:
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Ordered BellSouth FastAccess DSL 1.5MBPS service on 1/24. Line provisioned on 1/28 and self-install kit with Alcatel SpeedTouch Home modem received 1/30. I installed on 2/7, connecting through a Linksys Router. There was a line problem, but a phone call to Bellsouth revealed that there was a CO line problem that was fixed in 15 minutes, while the technician stayed on the line.
Initial installation summary: ) Prompt order fulfillment; 2) Helpful technical support; and 3) Easy installation; 4) Fast line speed; 5) Quick problem resolution.
Note: Thanks mykel8, for your helpful writeup on networking BellSouth FastAccess with the Linksys router...and for your reply to my questions!
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Review by crk2h
member for 10.1 years, 665 visits, last login: 1 days ago
updated 1.8 years ago
- Murfreesboro,Rutherford,TN
- $19 per month
- (12 month contract)
- about 8 days
- BellSouth
- "Can't beat 6Mbps for $19.95 a month"
- "upload speed only 512"
- "So far service has been rock solid and consistant"
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I gladly got rid of my comcast internet which was running me around $70 a month just for internet!! I never knew what my actual speeds were supposed to be as they constantly changed theirs plans and pricing as they please. So far I am always testing at a speed above the 6Mbps that I am subscribed to (typically 6.40 Mbps) Ordered the self install kit online for the DSL Direct 6Mbps tier. Was up and running with in 8 days and never had to have a tech come out.
Update 11/09/2010 I am not sure how but my bill is actually $19.95 a month with out any additional taxes or att fees?? Sure beats the heck out of what I was paying comcast and my connection has been rock solid and I am actually getting the speeds advertised.
Update 4/18/2011 Not sure what ATT has done but my connection is useless in the evening times. I do not even get speeds near 1 Mbps and I can not watch any streaming videos with out them having to rebuffer every 15 to 20 seconds... Sad that after 7 months of a rock solid connection I am now stuck with this... Looks like I may be going back to comcast after all...
Update 4/21/2011 Made the switch back to comcast love the speed! Get 20 Mbps down and 4 Mbps up consistently.
Comments:
 | | Surprised? This is what you get for trusting AT&T
Sadly, Comcast is no better for the most part.
As choices diminish due to takeovers and mergers, prices will go up, service will go down. Just the way it is. | |
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Review by nolimit06
member for 4.5 years, 25 visits, last login: 233 days ago
updated 1.9 years ago
- Goldsboro,Wayne,NC
- $45 per month
- AT&T
- "$14.95 a month"
- "Constant sync issues, horrible technicians"
- "In this area you are better off without internet..."
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I was with TWC before AT&T and have the exact same issue. I have Intermmitent Sync, I have had 3 techs out so far and they all say the line is good then leave. I have had the modem replaced same issue as well. I just don't know what else to do anymore other than keep calling the customer advocacy line to get something done. Good luck!
UPDATE: I finally got rid of AT&T because of my issues and the new caps in place, I have got with TWC getting 30/5meg for the same price and no caps. Have not had a single issue yet.
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 Review by COMMAN
member for 12.8 years, 4125 visits, last login: 1.7 years ago
updated 2 years ago
- Nashville,Davidson,TN
- $40 per month
- about 23 days
- BellSouth
- "Normally excellent speed, line check technician recommended this site!"
- "PAY THE INSTALL FEE - Get The ALCATEL Ethernet Modem!!!!!"
- "If you need speed, and have a LOT of patience when support is needed, this is one AWESOME deal!"
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***A Blast from the Past - this review is from 2000 - I left it for grins for all of us old-timers. Ah, the memories...***
Just over 1 month now - time for an update. Bellsouth has some of the most hillarious copy-writers in their tech-support dept; they should work for Leno! My favorite line?..."Bellsouth ADSL does not support streaming media." Well, in a sense that was true, but not exactly the answer I was looking for. Turns out, the new Media Player 7 from Microsoft solved those problems almost completely. With MY personal needs being 1. listening to streaming radio, and 2. file transfer over the internet, at this point I've never been down for more than 1 hour and since doing the RCV Window tweak my speeds have consistently been around 1200 down/225 up. I would have to give them a big thumbs up at this point; just don't tell anyone, they'll raise the cost!
Post 30-day Summary: I can talk on the phone and surf at the same time, at blazing speed, for $40 a month?!
NEW!! Went 2 weeks without DSL (did anyone warn me how addictive speed is? NO!) due to a dead Speedstream 4060 - less than 2 months old. (I have to add the "free" dial-up offered by BS did prove very handy at this point.) Well, I wanted the ethernet model anyway, so after much argument (Alcatel=$150; PERIOD!) I agreed to the professional installation charge, and then was told to wait three weeks for the installer! After getting postal (well,almost) with a surpervisor, I got bumped up 1 week - gee, thanks - but...BEST DARN $150 I EVER SPENT!!! Maybe it's me, maybe my computer, (PIII/450, 64meg, Biostar MB) but every annoying thing I experienced with the Speedstream has vanished - the Alcatel Speed Touch Home ROCKS!!! Even with the standard issue Enternet 300 software it's working flawlessly and I have yet to be booted or lose my streaming media connection. Just my personal opinion, but the $150 charge is money WELL spent just in saving you from all the headaches with the Speedstreams! I can honestly say the service itself has been very good for 2 months now - downtime could be measured in minutes, but the USABILITY just increased tenfold with the ethernet modem. Hope this helps someone!!
***64 meg of RAM - man, I was rockin' the high-tech tip eh?!? And 1200/225 was "blazing speed"...
Ahhh, the good old days of BellSouth - good people in the field, great services, early usage of fiber to the curb - and then they sold out to AT&T, reducing the entire Southeast to second-class citizens. Damn shame, I thought we already broke up the "Ma Bell" phone company once...***
Comments:
| | mad & Pissed Yes you are %100 right...the good old days. I guess I'll go to comcast where I'll be fighthing for better and faster speeds then the crap that AT&T has loaded onto me this week. | |
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Review by fenix_jn
member for 6.3 years, 1922 visits, last login: a few hours ago
updated 2.1 years ago
- Miami,Miami-Dade,FL
- $20 per month
- about 27 days
- BellSouth
- "Cheaper than cable"
- "Unstable, speed STILL fluctuates, but not as much as before"
- "Usable internet for most applications... remember CAPS!"
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04/03/11:Well so far the speed has stabilized to a blazing 3.5Mbps, some days it will go to 4.2Mbps. Now I receive emails and physical mail every week about Uverse and how it is something that I have not seen before, yada yada yada... for the wonderful price of $89 with a contract.. btw the internet speed included in that is 3 Mbps. I guess since this package includes TV and phone seems unnecessary to me. Aside that, the new TOS also might become a problem in the near future, hoping that they wont enforce that until after I'm out of the promotional deal.
So far DSL works, getting 55 to 70% of the advertised speed.. well it could be worse from what I have seen in some other places. ABB (Cable) is still on the roof as far as pricing for internet service... plus the fees and all that. Even at the comparable speed for ATT, ABB is still more expensive, go figure.
Back to BS (09/08/10): Well after my little disaster with ABB I had no option than to return to ATT (gotta love monopolized markets...). Installation took me about a month due to some technician not showing up and reporting everything done. After multiple phone calls and some issue with my HOA, I was finally able to get DSL 6.0 Mbps. Good thing they have a little promo going for a year at $19.95/mo.
Speedwise, not the best: speed rarely goes over 4.5 Mbps. Sometimes the modem will disconnect on its own but will reconnect within the minute. The average speed is usually around 3.1 - 3.3 Mbps/300 - 450 Kbps. I was able to use my old westell 6100 modem instead of the 2Wire ones so saved myself the $75 (which are refunded after rebate... after a few months... on a prepaid card... with fees).
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Ok a little update on the status: Well finally I got Xtreme 6.0 and I must say it's amazing... Sometimes it goes over 6.5 Mbps. nice!... the change actually took them almost a week, I got decieved by the online system. So far, I have not experienced the disconnections anymore...
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Back to BS: Well since I'm not the owner of the phone line my family makes changes without my previous knowledge. So I was about to scream to a BS rep and found out that my own family moved me from EL to BS... consider this the reason. Well, ok here we are:
Service is still stable, so far I still need to disconnect/reconnect sometimes from router (or reset modem) when connection seems unresponsive. However, I recently moved and I'm aiming to get extreme speed this time (6.0 Mbps) if building structure allows it (and distance from CO....). After my unscheduled move I'm checking out some new features:
Now I'm not on BS, I'm on AT&T (old news)
DSL speed changes can be done online and can be changed on the fly (before it took them 3 days to make this happen, even if the order was placed online)
DSL seems cheaper on high tiers (6.0 @ $42.95?, but I understand this as result of the merge)
So far I'm happy except for my reconnection issues but they are very seldom.
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Well I started with Lite (256/64) and I understood that speed is necessary. I use my internet mostly for online gaming and file downloads so I really needed more. Currently I am on the Ultra/Extreme (I'm not quite sure...) (3000/256)... I wanted to go full 6 Mbps but it seems that I can't because of geographical issues.
Ordering and installing was kind of easy for me since I had installed wired networks in the past. 5 full days to get the modem. It takes 2 days (at least 1 full day) to "upgrade" (Yes, I tested each one of the speeds offered by bellsouth and each one took at least 2 days to complete).
So far speed is as promised. Sometimes I have to restart the modem because it just won't connect. Beside that, customer service is good. I should say great but here's why: One night I was working on my PC and suddenly the internet went down. After research I found that it was their server. So I call at 2.30 am and they actually picked up and told me that they were doing upgrades to their servers and service should be reinstated by next morning. Well I had to work with dial-up. What bothers me is the fact that they did not notify me. A email would been nice.
The speed is as stated most of the times with a few bottlenecks in which the speed is like 1.5 - 2 mbps but I can live with that as long as it does not fall below 1 mbps. Static IP seems to work flawlessly.
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Review by dtyree
member for 12.6 years, 2279 visits, last login: a few hours ago
updated 2.1 years ago
- Valdosta,Lowndes,GA
- $100 per month
- BellSouth
- "solid proformance"
- "none really"
- "works for me"
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Been with them since January of 2001. It was rough the first few months getting everything up and running. I had to call several times to get some issues worked out. I kept losing sync. I almost told them to shove it a few times. They finally got their act together and things have been fine ever since.
Started out out with one of those sting ray looking Alcatel USB modems. Didn't really like that thing. Went to an internal modem that I got from Bellsouth and things were better. I ran internet connection sharing for a while and that was a pain. I bought a Alcatel STH from Ebay and went with a Linksys DSL router. Things couldn't be better.
Moved across town several months ago and that went pretty smooth. They put the DSL signal on the wrong incoming line but that was quickly handled.
I then signed up for Extreme and that doubled my speed. Very nice.
The service has been down only rarely. And if it's down, it will be back up in a few hours.
Updated 05-11-06
Still works for me. Rarely ever down. Newsgroups get flakey every once in a while. And I wish retention was longer. But that's really the only negative that I have.
I haven't had to deal with tech support in a year or more. I've heard a lot of horror stories with all the tech support being moved off shore. I work in the IT industry and I have tried dealing with other off shore tech support. I would rather get my toes hammered by a very large hammer then deal with some of the people I have tried to talk to.
I really hope never have any really serious issues that will require me to call support. If I end up talking with someone that I can't understand I'll seriously consider dropping DSL and going with cable.
The email and newsgroups are working just fine for me. I would like the retention to be a little longer. If I go on vacation for a few days I end up missing something. Not much of an issue really.
All and all, things are running smoothly.
Still running smoothly!!
08-10-2007
Came back from vacation and found a dead phone line and no sync. 2-3 days later, they put me on another wire pair and I had a dial tone and I found my DSL actually was slightly faster.
It was running slightly under 6 meg and now it hits 6.2 meg most of the time. Can't beat that.
02-05-2008
Still happy, the newsgroups are still screwy sometimes. I signed up with another Usenet provider to cover for the bad days with ATT newsgroups.
10-23-2008
Still mostly happy. They dumped all the binary newsgroups so that hurt some.
Still getting great speeds. every once in a while the speeds will drop down but a few hours later they are back to full speed.
05-01-2009
Still happy. Binaries are still gone but i get my stuff from Astraweb now. I run DUMeter and i do speed checks every once in a while and i'm still getting 6.0.
01-05-2010
Still happy. Kinda worried about them going to metered access. I heard that they are testing that in other markets. Still getting full 6.0 almost all the time. sometimes it might sputter for a few hours but it always returns back to full speed.
Also, I updated the monthly cost since i'm paying slightly less than $100 a month for both 6.0 and phone.
3-25-2011
Let's see, now they will be capping and charging for overages soon. And they can't do any better than 6.0.
My days with AT&T are almost over.......
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Review by bsstan
member for 11.8 years, 3453 visits, last login: a few hours ago
updated 2.2 years ago
- Franklin,Williamson,TN
- $45 per month
- (12 month contract)
- about 11 days
- BellSouth
- "Fast courteous service"
- "None"
- "Very pleased with the service I received"
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I highly recommend AT&T DSL service.
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Review by algerardi
member for 12.6 years, 2981 visits, last login: 2 days ago
updated 2.2 years ago
- Milton,Santa Rosa,FL
- $19 per month
- (12 month contract)
- about 3 days
- AT&T
- "Still very reliable and responsive."
- "Email service is sometimes slow or unresponsive."
- "Reliable and consistent download and upload speeds"
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UPDATE: Still Rock solid and going strong after a year. Haven't been down once. Had a few growing pains with the Email service and web mail, but so far within the last couple of weeks has been ok. Would highly recommended. Download speeds constant 1.2meg and up load aprox 217K.
UPDATE: Upgraded to the DSL extreme service without a hitch. Download speed consistently around 2450K with upload 220K. Haven't had one service interruption. I have noticed though that my routing has changed. My routing path is now from my dsl modem to Miami then back up to Mobile,Al then on out which has increased my latency times. I am not using BS dns servers. I am using PE-BIND which is very responsive and reliable.
Bottom Line----still much more reliable than cable broadband ever was.
Recently upgraded to the 6 meg service. The upgrade went flawlessly. Even got a new free Westel modem out of the deal. Service rocks and haven't had any service outages.
Update: Since coming under the AT&T fold......download and upload speeds are great and stable. The only issue I'm having now....is with the unresponsiveness of AT&T mail servers. They have gone done the tubes. No issues when POP Bellsouth email servers......I have tired both SSL per AT&T instructions and also default POP port 110. Both the same issues.
At times they work ok.....but most times it takes one or two or three tries to get connected and logged into their servers to get my emails. No issues with the web mail.
Updated:
My download speed has actually increased to 6.5Meg down and still 425K upload. Don't have U-verse in the area so maybe thats why my speeds are great at the moment. Also getting my 6meg extreme service for 19.95 a month after I called the AT&T Retention desk.....I told them I saw the ads on TV..so why couldn't I have that price since I was paying 40 some dollars/month. So I commited for 12 months. Can't beat that as long as the service remains.
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 Review by libertyfolk
member for 3.1 years, 49 visits, last login: 55 days ago
updated 2.3 years ago
- Cayce,Lexington,SC
- $121 per month
- "affordable 3g and dsl"
- "poor customer service"
- "teach yourself and save"
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How many Cities with 3G,speed and cost
We have 2 mobile phones and both have 3G broadband. We are wireless.and DSL
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 Review by tonystewart
member for 12.7 years, 1711 visits, last login: 84 days ago
updated 2.3 years ago
- Lake Worth,Palm Beach,FL
- $65 per month
- BellSouth
- "Reliable Fast U Verse Service"
- "None at this time"
- "Stable Connection"
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11+ Years with Bellsouth/ AT&T.
2 years with Uverse & now with the 24meg service.
Speed is very fast and very consistent, connectivity is excellent & reliable.
The 2wire Uverse Router has excellent WiFi range and since it is connected to a UPS it works consistently. The 24 meg service is $65 per month.
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Att slow speed problems Deltona Florida
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