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Review by (hidden by request)
(review was emailed from domain att.net)
lodged 2.4 years ago
 Gainesville,Hall,GA
 $43 per month AT&T "Reliable and as advertised speed" "You can spend hours on hold for tech support." "Anything is better than Charter"
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I was paying Charter $50 a month for 5 Mb/s but rarely got over 3.
Now paying ATT $43 a month for 6 Mb/s and usually get more than that.
Phone support is horrible. %50 chance of getting someone who's native language is not English. 75% chance of getting someone who does not understand the script they are reading. Just hang up and try again.
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 Review by halfempty 
member for 12 years, 817 visits, last login: a few hours ago
updated 2.4 years ago
- Miami,Miami-Dade,FL
- $33 per month
- (12 month contract)
 about 7 days- AT&T
- "Reliable and reasonably priced."
- "Horrid tech support after hours."
- "Good service for the price."
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Had to change ISP because the small company I was with was leaving the market area. Not the first time I've had to change DSL providers because they went out of business or stopped providing DSL service. That's one of the reasons I went with AT&T, they should be around for a while. I stuck with DSL rather than try U-Verse or cable because the speed I have (3000/384) is adequate for what I need, I'm happy with DirecTV (Comcast customer service is terrible down here), and I had all the equipment already in place for DSL, just had to change the login.
I called to place the order and the salesperson informed me of the different options and promotions. I pay 32.95 instead of 37.95 because of a combined billing discount, and after 2 or 3 months of service I should be getting a credit bringing it down to 14.95 a month for a year. I'll believe that when I see it.
The line was ready a day before the scheduled completion date, but the welcome package with all the information I needed wasn't scheduled to be delivered until the next evening, so I called support. The support you get during normal Mon.-Sat. extended business hours is great. The support you get after hours is worthless. They seem to subcontract that to a foreign call center where they don't really know what they are talking about, they just read scripts.
Overall I'm satisfied with the service, so far it seems to be reliable and fairly consistent. I haven't seen any of the speed drops people in other AT&T areas have complained about recently, maybe I'm just lucky this time. As long as you can live with a dynamic IP and ports 25 and 80 blocked, I would recommend this service.
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 Review by Juke Box
member for 12.3 years, 4961 visits, last login: a few minutes ago
updated 2.5 years ago
- Proverbs 3
- $50 per month
- about 7 days
- BellSouth
- "There were some."
- "There were some."
- "They were the best bang for buck in the area I lived."
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I had moved to James Island, SC and actually carried the Comcast I had over. But I ended up the last customer on the line that was probably over serviced. I ended up replacing it with the AT&T Dry Loop DSL 6.0.
I am happy that I get 80% plus of the service at any given time. The installation of the self install kit was easy. I was up and running in less than 20 minutes of opening the box to the kit.
UPDATE:
I was having issues with Comcast for several months who could not fix a bridge tap until I had them reduce my tv service to basic basic cable. They were forced to fix the bridge tap problem after a few months, Comcast offered me a great deal on the Performance package.
Sorry AT&T, I held out for Uverse which seems to be awhile when it it comes to my neighborhood.
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Review by xearon
member for 12.5 years, 796 visits, last login: 319 days ago
updated 2.5 years ago
- Jacksonville,Duval,FL
- $40 per month
- about 100 days
- BellSouth
- "Reliable, Good Customer Service"
- "Delay in Availability"
- "A Great Value"
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UPDATE My AT&T Bellsouth DSL service has been deteriorating recently. Smokeping showed up to 100% packet loss at times. Speed was very inconsistent such that watching Netflix was severely impacted and it became impossible to watch a whole show in high def.
I changed to the new AT&T U-Verse after Dish Network cancelled some of my channels and am happy with the decision.
______________________________________________________________
BellSouth initially advertised their ADSL without the infrastructure to support the demand. The result was some extensive wait time after contacting them to get the service. They impressed me with their customer service by being honest and open about the problem and by giving me a dial up account at no charge until the DSL was in place.
The promotion that I took advantage of with BellSouth gave me a free internal PCI modem if I installed it myself. The modem was not a low quality budget model as I had feared but a top rate 3Com modem that installed easily and has performed flawlessly.
My internet service has not been interupted once since I started with BellSouth two months ago. My E-mail service with them has only been interupted once. Then I sent a message through their web page. It was working again within the hour and a representative called the next day to check on me.
My speed according to »www.computingcentral.com/topics/···t500.asp has varied between approximately 90 K bytes/sec and 150 K bytes/sec. I have a static IP address and have been most satisfied with their service and their support.
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Review by wport
member for 12.6 years, 342 visits, last login: 2.4 years ago
lodged 2.6 years ago
- Atlanta,Fulton,GA
- Contract price not specified.
- BellSouth
- "Consistent Service, always up"
- "6 MB cap without U-verse."
- "Would like to keep basice 6 MB without Uverse"
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I've been with Bellsouth DSL, now AT&T. for 10 + years. Service has always been consistent and reliable. Consistently getting advertised speeds. Haven't heard too many good things about U-Verse. It's not available in my area anyway.
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Review by outatym
member for 8.1 years, 244 visits, last login: 241 days ago
lodged 2.6 years ago
- Mayfield,Graves,KY
- $49 per month
- about 5 days
- BellSouth
- "Rock Solid Reliability, Decent Price for the Speed"
- "Having to PROVE that I was capable of 6.0"
- "7+ year customer, they must be doing something right"
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Can't complain about the speed or the price. I did though have to PROVE that I was capable of the 6.0 tier since their service location database was wrong. A few posts to the direct forum and a tech helped out and got me past the level one and two call-in script readers. Now I'm rock solid 6.0 and loving it.
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Review by cubguy
member for 2.8 years, 88 visits, last login: 13 days ago
updated 2.6 years ago
- Greenwood Springs,Monroe,MS
- $27 per month
- about 6 days
- AT&T
- "Consistent Service (Only Service Available besides satellite)"
- "Many Bounces, Weather causes sync issues"
- "Great for the value"
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I currently don't have any options for broadband. I am hoping for improved speeds as I do see AT&T dropping fiber all over the place around here. We are almost to the end of the copper line and I can consistently reach 83% of promised high end speeds of 1.5 and the full upload speed at all but bad weather times.
I do have one peeve though. It seems that AT&T cant seems to overcome the sync issues associated with local or distant weather. If it even thunders in my area, I lose sync for about 30-45 seconds. I upgraded to a 2-Wire modem because I thought it was the Westell on my end and it improved some, but it still happens.
Overall I am satisfied as I can run VOIP as well as most online games over the connection.
»www.speedtest.net/result/972209297.png
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 Review by Gizmo
member for 12.7 years, 5110 visits, last login: a few hours ago
updated 2.7 years ago
- Palm Coast,Flagler,FL
- $40 per month
- about 19 days
- AT&T
- "Fast & reliable connection and it was a prompt & efficient installation..."
- "E-mail a little slow at times..."
- "Awesome - good bang for the buck....!"
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I have been with BellSouth ADSL ( now AT&T) since 1999 and I have had nothing but good reliable service! I've only had to call tech support several times and they have, for the most part, been responsive to my questions.
I'm at 80% of the advertised speed of 3000kbps down/384kbps up.
AT&T replaced my Westell 6100 modem with an 2Wire modem free of charge and no contract.
I'm having a great time, great speed, and great overall service. Still no complaints from me after 11 years!
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 Review by shambler
member for 12.6 years, 964 visits, last login: 9 days ago
updated 2.7 years ago
- Miami,Miami-Dade,FL
- $160 per month
- about 9 days
- BellSouth
- "Very good value for the money."
- "Long wait times on hold, some of their tech need better training."
- "A good experience all around."
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Well,it had to happen sometime! FINALLY got Comcast here in my 'hood, so I switched over to the Triple Play deal. MUCH faster internet w/Docsis 3.0. Triple (usually quadruple) the speed of AT&T for only 1.5 x the price (internet only). Needles to say, I'm extremely happy with this major speed boost, and the connection is rock solid. Good job, Comcast!
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Review by cramer
member for 6.1 years, 1339 visits, last login: a few hours ago
updated 2.7 years ago
- Raleigh,Wake,NC
- $42 per month
- about 2 days
- BellSouth
- "Fastest activation I've ever seen"
- "Didn't tell me jack until it was already done"
- "Great job and super deal"
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I ordered an "upgrade" (dialup -> dsl) about midnight 4/6. I rarely have use for dialup any more aside from dial-backup for when things Go Really Wrong(tm). (plus, wireless is everywhere these days.) "DSL Xtreme 6.0" is both (marginally) faster and cheaper than a cablemodem -- 6M/512 vs. 5M/384, and $42.95 vs. $44.95. And I get a free static IP -- no more reprogramming vpns everytime Time Warner changes my address (albeit rare.)
I opted for self install using my existing hardware, so there was nothing for them to ship, and no tech to dispatch. I was quoted 4/12 as the expected completion, then received my static IP via email on 4/9. When I checked the order status, it said "Done." Sure enough, when I plug the westel in, it sync'd up immediately. It lost contact with the gateway (pppoe) for about half an hour that night, but has been solidly slinging 51KB/s for the last 24hrs without a hickup. "Welcome to the New AT&T"(tm) indeed.
The only draw back... Bellsouth's DSL network is ATM based. Quoted rates are modem sync rate, not your actual attainable speed. Because of ATM, a *significant* portion of bandwidth is lost to the overhead of AAL5 -- approximately 20% on average (it depends on the traffic.) 0.5% is lost to PPPoE. That's why a "64KB/s" connection only moves ~52KB/s.
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2010/08/17 - Sync: 7264 / 512
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