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Review by bluescat 
Posted: 53 days ago
member for 137 days, 14 visits, last login: 40 days ago
 Ormond Beach,Volusia,FL
 $42 per month
 AT&T
 "For a long time it worked well"
 "For the past several months, intermittent connection, often slow speeds"
 "ATT had better improve"
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I've had ATT DSL for about 5 years, starting with 1.5 mbps. Signed up for the Fast Access Xtreme 6.0 pkg almost two years ago. Until about 5-6 months ago, I had few complaints, but since then it has been getting constant dropping the internet connection and while sometimes I am still getting close to the rated speed, the speed frequently drops off to half or much less of the rated 6 mbps. Ive been using a Westell 327W that was supplied; the firmware version is up to date. The worst thing about ATT: the "self-support tool" -- it's a bad joke.
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Review by LeeWL
Posted: 55 days ago
member for 7 years, 1018 visits, last login: 12 days ago
Morrisville,Wake,NC
$45 per month
AT&T
"Connection is pretty solid"
"Can't get 6.0 here. Price is a touch high for 3.0, especially with crappy upload"
"Ok, but nothign to go crazy over. Not Cable."
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I have had DSL with Bellsouth (Now ATT Southeast) since it became available in my area about 7 or 8 years ago. All in all, the connection has been good, though I have changed the DNS over to OpenDNS for quicker resolution and fewer outages. I moved to another home about 2 miles away about 3 years ago and the cut over was smooth as expected.
I had 1.5 down 128 up at first, now I am on 3.0 down 384 up. I would like to get 6.0 down, but cannot at this location, even though we have fiber all through the neighborhood to the curb and the entire area is pretty much all new build due to rapid growth.
I have satellite for TV so Cable internet is not a viable option cost wise, so I am kind of stuck until Uverse becomes available here.
ATT is OK, but not great.
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 Review by wizkid6
UPDATED: 58 days ago
member for 7.7 years, 817 visits, last login: a few hours ago
Opelika,Lee,AL
$48 per month (12 month contract)
 about 1 days
BellSouth
"Everything"
"Nothing"
"Best thing until U-verse"
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I ordered DSL on 5/30/02. They told me the self-install kit was scheduled to arrive by the 16th, and to call them if it hadn't. It arrived about 5 days early, on the 11th. I opened it, plugged it in, and tried to install EnterNet 300. No joy. As much as I tried, it wouldn't connect. I finally ended up connecting to my previous ISP (AT&T Worldnet) a couple of times to apply the STH to STP hack, and it worked! Unfortunately, my speed is only about 100k per second. Thus, next week I'm going to do a home run with my father.
---- Update ---
I now have upgraded to the 6meg package and have moved to another state. Everything is great. Can't wait until U-verse comes to town!
Followup comments:  StefanA
join:2009-07-23
Kennesaw, GA | When uverse hit Kennesaw GA The service went to Hell, latency jumped up to 4x its usual and now today I get 12+ DROPPED CONNECTIONS.
i hope its better for you | |
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Review by tberg
UPDATED: 58 days ago
member for 8.3 years, 1700 visits, last login: a few minutes ago
Greenville,Greenville,SC
$144 per month
about 51 days
AT&T
"Great install group"
"Tech Support a bit lacking"
"Great product"
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Just got uVerse yesterday. So far, great speed on internet, great picture (I had Dish HD), and lots of phone options I haven't had.
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 Review by oldduke
UPDATED: 58 days ago
member for 8.5 years, 727 visits, last login: 34 days ago
Milton,Santa Rosa,FL
$59 per month (12 month contract)
about 14 days
BellSouth
"Fast access is the only thing operating after a hurricane; good Internet access for a fair price"
"Sales and help desk persons beyond frustration"
"For the price this is a great deal."
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16 Oct 09 - nothing has changed from last post except my zip code.
25 Nov 08. Noticed some complaints about ATT SE on the forum. Not me. I get 5M+ and often 6M any time and have never seen it down. Help desk seems improved but depends a lot on the individual you get. ATT SE is still good value.
07Aug08. Bellsouth is now ATT Southeast. Not much difference. Some annoyances on install but good value and NEVER DOWN (are you listening Mediacom!). Compared to Mediacom, ATT SE is spectacular, so everything in perspective. I have the 6000 down package, and generally get in the high 5000's on my hardwired computer; upstream is 400. My 3 computers on a home wireless network are a little slower, about 3m down, but this is compared to the 300 down these units used to have with Sprint. Aside: Looks like a VRAD box across the street. Pleeeeeeeeze let it happen! Can't wait to dump Mediacom for U-verse.
25Feb07. Sales and tech support SUCK. But, Fastaccess is great! Had to change phone numbers and get new Fastaccess. Ordered 2 Jan 3k/386 home network. Followed up midmonth, New Delhi guy said I was scheduled for mid-June, even though I had a confirmation receipt for 9 Feb. On 12 Feb I did an install and tried to connect; no connect. Called New Delhi; no help; they would send out a tech for $80.. A Bellsouth tech came out 14 Feb and found the first instal to the house a couple of years ago connected Fastaccess to a single jack in a now unused room. Tech did something outside and Fastaccess was up and running nicely. No charge. EXCEPT - I had ordered home newwork, and the other computers would not sync. Called New Delhi again. After about 30 minutes of please-repeat-that-because-I-can't-understand-you, the fellow said my modem didn't support home network. I would have to order home network. Ok, "transfer me to billing, please." Answer, "Yes, I will do that, sir. (pause) Sir, billing is closed. You will have to call back during the week." GRRRRRRRRR.
So, after you get Fastaccess, it's great. Everything up to that sucks bigtime.
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26Dec06 - Still on 3000/384 hard wire home network. Still works as advertised. Still best deal around.
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Three weeks abo put in home networking and upgraded to 3000/384. The first 2wire modem was faulty. BS was remarkably ineffective in figuring that out. On the other hand, one tech was very good at getting 2wire to work on a Windows98 system. So, t's mixed. Also, two computers get all of my family email accounts, but MY account does not come up on MY computer. Maybe it's a Windows98 thing; the other two are XP. Once the bugs are worked out, I still think BS Fastaccess is a good deal.
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I've been on Bellsouth DSL for about two years now and it's still great and still a bargain. I get 1.1M downstream consistently and it's always on. You must, however, 1) avoid the help desk in South Carolina and 2) apply every tweak dslreports suggests.
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The help desk sites in West Virginia, Tennessee, and Georgia have been very knowledgeable, and unbelievably patient. At the site in South Carolina, only one out of three has impressed me as knowledgeable; the rest were very polite. If you get a good rep that knows more than a flowchart, you get great service. If not, you're on the phone for a long time.///My Presario 1245/MSW98 notebook kept losing the modem driver. A help desk stepped me through turning off the virus scan, screen saver, etc. This also stopped a problem with losing sync.///The connection was only giving 550/256 at first against advertised "up to 1500/256", but some tweaks from dslreports got that up to 1100/256 rather painlessly. FastAccess really has to be "tuned."///The initial modem, a green thing with two eyes, failed pretty quick. Bellsouth techs came out right away, spent about four hours, and installed a line filter on the house and a different modem, SpeedStream 4060. (Both used the USB.)///SpeedStream worked for three or four months but failed a couple of days ago. Was told it would take 10 to 14 days to get a new one -- wrong! My wife finally muscled her way to a supervisor. Modem is now on overnight delivery. Gotta shove your way past the first tier of help desks and get to the supervisors.///Email addresses are limited to eight characters -- WTF! But, it is very fast and easy to use.///Since I have access to fast Internet at work and our local library, I wasn't interested if 56k. I signed up for ISPChannel though through MediaCom when it came out. There is no numeric value low enough to post how bad that experience was. Words like incompetent, totally wrong, screwed up, dumb as stumpwater, clueless -- just don't come close. I never did get ISPChannel and it was hell anyway. Long after I didn't get it they called and asked my how I liked it! Then Bellsouth put FastAccess in my neighborhood and, despite some difficulties, I'm very satisfied. What they're providing for $49/month is a bargain on my end.
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Review by NorthAlabama
UPDATED: 59 days ago
member for 8.4 years, 206 visits, last login: 41 days ago
Huntsville,Madison,AL
$44 per month
about 7 days
BellSouth
"I have my purchased speeds"
"Still Pricey"
"It's OK"
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No noticeable downtime, constant speeds, no complaints other that value vs. cable internet. I recently upgraded my modem, noticed a noise profile, requested removal, and was taken care of right away. My ping is about half of what it was before, no transmission loss, and slightly faster speeds. Can't complain.
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Review by icem2372
UPDATED: 62 days ago
member for 4.4 years, 2 visits, last login: 62 days ago
Pigeon Forge,Sevier,TN
$80 per month
about 2 days
AT&T
"Connection has never failed to deliver the 6 meg it was claimed to provide."
"Bottom line i may have gotten lucky but its never failed us. Extreme 6.0 adsl from ATT."
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We looked at Charter Cable internet service, Satellite, and ATT. Hands down this has been best. Our main office uses T1 service from major provider but download speeds are very inconsistent ,up and down constantly. ADSL from att is 99% at a constant speed with the normal minor fluctuations.
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 Review by Karride
UPDATED: 69 days ago
member for 9.6 years, 2831 visits, last login: a few hours ago
Germantown,Shelby,TN
Contract price not specified.
about 23 days
AT&T
"Very Solid connection so far, more stable than Comcast."
"Didn't get my starter pack until two weeks after line was installed"
"So far so good."
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I've been a Comcast customer for several years, but recently have found their HSI offering getting somewhat flaky. Requests would sometimes load slowly, and often multiple refreshes were needed to have a site come up. That combined with their recent changes to Digital (and requiring a set-top box rental), and a possible hike in modem rental (I’ve been paying $3 a month for 3 years….I think they got enough from me) led me to take my business elsewhere.
I chose Dish for TV and ATT for Direct DSL, my DSL install was scheduled for about two weeks after I ordered, and I already had a DSL modem. Shortly after my order I was called by a rep and informed that there may be a delay installing DSL, and I would be called at a later date with a revised time. That call never came and the installer showed up on my scheduled day (a Friday), and after about an hour told me I was all set. I had not received my start up kit, and he told me it should get there no later than Monday. Monday came and went, so that Tuesday I called tech support, and, after some runaround to get my DSL number and the website to register my account, I was all set.
Despite being on a slower connection, pages load flawlessly now, and I don't see the speed fluctuations I saw when I was on Comcast. As soon as my contract with DISH is up, or I decide to pay the ETF, I intend to give U-Verse a try (annoyingly, ATT announced U-Verse in my area about two days after I signed with DISH)
Amusingly, last weekend I finally got the self install kit...two weeks after my install date.
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Review by ricep5
UPDATED: 77 days ago
member for 9.3 years, 1362 visits, last login: a few hours ago
Jacksonville,Duval,FL
$42 per month (12 month contract)
about 5 days
"Self Provision Works"
"No one knows what the true costs are"
"Alternative access for now"
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I am looking at dropping Clearwire (wireless ISP) and lined up BS DSL as a replacement.
Used self provision and ordering on website. Did online chat with rep. Couldn't provide any information on what the fees or taxes would be. $75 dollar rebate on Westell modem. $75 service credit after 30 days of service, plus a Napster/MP3 player. (not a biggie for me)
The modem took a few tries to "take". Called support and the password was showing as 'blank' and wouldn't log in. Resolved in less than 5 minutes.
Performance is so-so. 1.2Mbps on a service rated at 1.5Mbps. BS Tech suggested placing DSL filters on all phones in house attached to line. The Westell is reporting a signal loss on the downstream side.
Will be performing a VoIP test and failover test (Comcast is my primary) in the next few weeks. BS says I am 6Mbps capable. After I fix the line loss I may look into it.
Update 1/5/05
Service has been stable and reliable. Have moved ATT/CV phone over to the DSL and it has no issues. Filters added 1dB of signal on the downstream side. Download speed is holding at around 1.2 ~ 1.3Mbps. Since Comcast is my primary this isn't a problem. But I will be looking for a better dual WAN router/firewall soon.
Update 11/2/2006
Discontinued the service. Never got the perks offered at sign up. Customer service said I had to go get them, though she didn't and no one else knew how to do that. Services worked except during thunderstorms when it would hang the DSL modem. Tried it and moved on.
Update 11/2008
Reinstalled the service when hurricane took out Comcast. Unfortunately AT&T didn't have enough facility at the DSLAM in the CO. Took 2 trips to the fiber hut outside my house to get it going. Used same equipment as before since I never threw it out.
Update 9/2009
Uneventful service. 6Mbps as promised and as far as I can tell it has never gone down yet.
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 Review by vrp
UPDATED: 84 days ago
member for 7 years, 3283 visits, last login: a few hours ago
terra
$43 per month
about 4 days
BellSouth
"fast and reliable"
"Asynchronous DSL"
"Morton's fork"
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I switched to BellSouth FastAccess DSL Xtream 3.0 Service around August, 2006. The so-called cable-modem came within 3-4 days and by that time the DSL line was already activated. Now around Mid-December I am upgrading to FastAccess DSL Xtream 6.0 Service as my personal experience with this service provider has been nice. Hope it stays like that in future too.
Previously I was getting broadband service from I-55.com, which later merged with a company named Xfone.
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added on October 3rd, 2007:
... It stayed like that, as hoped earlier ... 
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added on April 6th, 2008:
... same status ...
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added on October 9th, 2008:
... same status ...
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added on May 29th, 2009:
... same status ...
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added on Sept 20th, 2009:
... same status ...
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AT&T Southeast
(61)
I just don't want to go back to Comcast. AT&T is starting to sound almost as bad. 
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