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Review by spider62 
UPDATED: 99 days ago
member for 8.6 years, 125 visits, last login: 51 days ago
 Clemmons,Forsyth,NC
 $45 per month
 about 25 days
 BellSouth
 "Consistent speed"
 "Top off at 1.2 Mbps"
 "If you want consistent service at consistent speeds"
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I have been using Bellsouth as my ADSL provider for over 3 years and have not been disappointed with the service at all.
I did have an issue with lighting killing two of my modems but since installing the Westel unit I have not had any issues.
The replacement time frame for my equipment was quick, overnight and all went smoothly.
As for tech support, I remeber one time having the purple monkey screw up my surfing and had a tech support guy work with me and trace my route and tell me just what was going on. I was impressed.
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Review by jflythe
UPDATED: 101 days ago
member for 7.3 years, 55 visits, last login: 101 days ago
Raleigh,Wake,NC
 Business customer
$99 per month
about 2 days
AT&T
"It works (no other choice)"
"Speed continues to decline and cost continues to rise"
"avoid ATT at all cost"
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ATT repurchased BellSouth. What was bad only got worse. And it still continues to go downhill.
Followup comments:  
rickyie
@bellsouth.net
| ditto yeah. i'm having all kinds of issues right now with them. Huge lag spikes that kick me off of online games, make streaming videos hang up, and even make me hit reply multiple times to get forum posts to post.
All of this on their top of the line 6.0 connection. | |
| | skydiver44
Premium
join:2009-08-21
Liberty, NC | Re: ditto when ATT took bellsouth it's been getting worse all the time. The homepage is a mess...hard to find stuff. I am on the 3 meg plan and rarely if ever do I get anywhere close to that. If I wasn't under contract I would certainly move my service. | |
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Review by aaronme
Posted: 107 days ago
member for 7.4 years, 11 visits, last login: 107 days ago
Boca Raton,Palm Beach,FL
$50 per month (12 month contract)
about 5 days
AT&T
"reliable"
"speedtest seems fast but downloads seem slow at times."
"good enough"
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I've had it so long that it is hard to remember. Seems to work OK and I don't have Cable. I'd like to go faster. Bundled with my home and wireless.
Statrted at 1.0 then bumped to 3.0 then 6.0
Came with a Westell I later added a Linksys router to try Tomato which is less than totally satisfactory. (Gave up for now getting Windows Home server remote access to work, the cloud is everywhere...)
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 Review by Killa200
UPDATED: 107 days ago
member for 3.9 years, 606 visits, last login: a few hours ago
Spring City,Rhea,TN
$42 per month
about 10 days
BellSouth
"Well, at least they give an effort to provide HSI here..."
"Very unstable, constantly has to resync"
"If there was another option for HSI here, i'd get it"
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Started with their 3meg service at my new address, and eventually moved to the 6meg as it became available. Had service for about 3 years now, and it has slowly gone downhill (i guess in response to all the ground splice boxes that get hit with mowers along this road that they never re cover or replace). I get frequent resyncing periods that eventually result in my downstream sync being just a hair over the 3meg sync rate. Tried many times to get the issue resolved all the way up to and including an in home visit where the line was reported as suitable to handle the 6 meg connection just fine.
Oh well, at least it is HSI, right?
»www.speedtest.net/result/536758017.png
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Review by webdudeX
UPDATED: 108 days ago
member for 5.5 years, 2 visits, last login: 108 days ago
Birmingham,Jefferson,AL
$39 per month
about 9 days
BellSouth
"Great broadband connection as always"
"Hope you don't ever need support"
"Great if you can set it up yourself and fix your own problems"
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I've been with Bellsouth.net since 1996, first with dialup, then DSL in 2002. I've always had good connectivity. I decided to upgrade to the Extreme service after I found out about it 2 weeks or so ago.
Two days after placing the order online my existing DSL service went down around 12am. When I attempted to reconnect in the morning. I couldn't. I was still using the internal SpeedStream PCI modem so I figured I'd need a new compatible one. A call to their tech support confirmed. They advised they would ship one to me. Note: there was NO mention of a need to upgrade the modem on their website.
I didn't receive any kind of notification or progress reports, because I stopped using my bs.net email account a few months ago due to spam, and the support rep I spoke to on the phone never emailed me at my current address as I requested.
Seven days later, after a long week of using dialup (eek!), I came home to find TWO modems/self-install kits. It'll be interesting to see if they bill me twice. I had a few minor problems with the self-install but I got up and running fairly quickly.
To make a long story short, I needed to call tech support because I had a glitch accessing the modem via browser at 192.168.1.254. My mouse would randomly freeze up. I basically found out first hand what I've read on this site before - that bs.net's tier 1 support people just read from scripts/flowcharts, and can only resolve common "duh" type problems... not anything overly complicated. They also need to hire some people who speak better English (no offense, but it's the truth). The first guy I got had a heavy Middle-eastern accent who was extremely difficult to understand (although nice enough), while the second call was answered and handled by a woman of Latin/Spanish dialect. I must have stayed on the phone for better part of 3 hours going through the motions of running msconfig, etc. Needless to say they couldn't figure it out.
A couple of frustrating hours later I finally got everything working myself, then set up my new wireless Linksys router (courtesy of the step-by-step method I found here!).
Bottom line is I'm happy with the actual service, I just hope I don't have to call their support again.
(Price quoted is after my employee concession - Bellsouth Telecommunications, NOT bs.net)
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Update: Fast forward to 2009. I'm freshly "retired" from the "new" AT&T after 15 years service (my choice fortunately). Still have the same DSL service, but during the last 2 months I've had no less than 6 outages, on average lasting about half a day. Every time I call the repair line and answer all the questions during the automated process, it eventually leads to "we are currently working to resolve an outage in your area," followed by an estimated time to repair. I'm sure its due to the network upgrade work to prepare for the U-Verse rollout, but they won't admit it. If it keeps up I'm thinking of switching to cable. Summary: Love it when its working, but the company that supports it pretty much sucks.
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Review by butchie
UPDATED: 108 days ago
member for 8.9 years, 2394 visits, last login: a few hours ago
Palm Beach Gardens,Palm Beach,FL
Contract price not specified.
AT&T
"speed is reliable and stats are as provided by ATT"
"no conplaints here.."
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very happy with service...
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Review by kremithefrog
UPDATED: 108 days ago
member for 1.4 years, 355 visits, last login: 57 days ago
Albany,Dougherty,GA
$47 per month
about 4 days
"Everything"
"None"
"Good service and decent price"
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In Albany, GA we have two main options for HSI. Either ATT or Mediacom. Pricing is roughly the same except mediacom charges an installation fee and ATT doesn't if the tech doesn't have to come in which he usually doesn't if your house is wired already. A couple things made me choose ATT over mediacom.
First of all, I'm with very familiar with ATT and DSL. I prefer DSL technology in general over cable.
Second, I knew I could get a free router (gateway) and no installation fee with ATT.
Third, Mediacom service sucks. Except for the initial installation, getting a tech out is near impossible. ATT often can have a tech out the same or next day. ATT techs in general are better at their jobs (they have better training and are paid much more for their work).
It's pretty simple around here. If you want HSI and ATT is available for you at the speed you need, then go with them over Mediacom. ATT's 6.0 extreme service isn't quite as high as Mediacom's 8mb service but the difference is not very noticeable. In fact, I've had better speeds when running multiple large downloads over ATT than Mediacom.
The only thing that would stop me from getting ATT is maybe if I couldn't get 6.0 or if I absolutely needed the speed of Mediacom's VIP speed which is around 15mb down I believe.
If you know how to get to the right people in ATT the customer service is also excellent. I was able to get my due date moved up 8 days from the original date after a few calls.
The only thing more I could want from ATT is a triple play package, such as they offer in areas with U-verse. I would love TV service but I refuse to pay Mediacom for barely working cable service and I can't have satellite in this apartment complex.
UPDATE:It's been 4 months and had to call tech support for the first time. No PPPoE connection. I knew what I needed so in under 10 minutes I got the young lady to reset the port and was back in business. There was virtually no hold time and I was very happy to not be told I was in an outage.
UPDATE 2: It's been about a year and only had one more hiccup. Called and within 10-15 minutes and a port reset, I was back in business. Great rep too, he got a passing email survey for it!
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 Review by Poolside
UPDATED: 110 days ago
member for 8.9 years, 915 visits, last login: a few hours ago
Boca Raton,Palm Beach,FL
$42 per month
BellSouth
"Consistent connection, no problems"
"I will let you know soon..."
"Very happy..."
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Since upgrading to AT&T's version of Extreme 6.0 I am still satisfied with my speeds and reliability. I have had 6.0 at this address since 2002 and my speeds were always in the 6.2 to 6.4 range. VERY GOOD!
Since this April however, my speeds have dropped to 5.7 max. I am trying to work with AT&T to get my connection repaired because it's now down to 2-3 and my stats are weak.
I have had support tech out to my house twice to no avail. Tomorrow I have a different level tech coming out to get to the bottom of the problem...If not I'm going to cable.
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Review by Tekman222ps
UPDATED: 111 days ago
member for 6.1 years, 2322 visits, last login: a few hours ago
Jackson,Butts,GA
Contract price not specified.
BellSouth
"consistent speeds and uptime"
"none"
"Great Service, no real problems"
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Over the last 5 years, I have had 1.5, 3.0, 6.0, and now back to 3.0 since I moved to a new location that does not yet support 6.0 service. Through it all, and with all tiers of speeds the service has been rock solid. The few times that I did encounter a loss of sync were dealt with promptly.
Update 07/09 - Still going strong. Supplied modem (Motorola) died, replaced with a Netopia and all is good...
Edit 8/6/09.
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 Review by haygood2
UPDATED: 117 days ago
member for 6.7 years, 2476 visits, last login: 31 days ago
Flowery Branch,Hall,GA
$42 per month
about 3 days
BellSouth
"Fast Stable 6.0/512 connection"
"Excellent Service!!"
"So far so good!!"
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BSFA 6.0/512 is a great service!!
I am provisioned 8125/512 and my download speeds are consistent at 712k or so!!
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