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Review by seaborn 
member for 1.6 years, 2 visits, last login: 1.4 years ago
updated 1.4 years ago
 Pensacola,Escambia,FL
 $20 per month- (24 month contract)
 about 8 days AT&T "Its available." "Its slow, and they wont offer anything over 1.5 mb/s" "Very obvious they are lying about availablity of speeds."
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I moved to a new sub-division that didnt have cable so I had to go with DSL. At&t 1.5 Mbps is the fastest they stated was available to me and also has a 150gb limit. I called several times trying to get a knowledgeable tech to tell me when higher speeds would be available. All stated they did not know. About three weeks ago the cable company finally arrived and wired the sub-division with fiber and offered 30Mbps with no limit. The next day At&t called stating they had just upgraded there lines and can now offer 6 Mbps. Nice try.
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Review by davidw8
member for 12.6 years, 50 visits, last login: 1.4 years ago
updated 1.4 years ago
- Fort Lauderdale,Broward,FL
- $49 per month
- about 3 days
- AT&T
- "Connectivity sporadic with slow downloads."
- "Biggest complaint now is their pop & smtp server consolidation with yahoo.com"
- "AT&T connectivity and email is getting worse every day."
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In the past three weeks internet connectivity as well as email reliability is poor. Overall connectivity over the past six months has been good.
Pop and smtp servers since using att.yahoo.com has been absolutely disastrous. Customer service actually lied to me saying that it was my email client. I use several on multiple pc's and macs so I knew that it was their problem not mine.
Finally got to speak with AT&T senior tech and he admitted major problems with their pop & smtp yahoo.com servers. In his words, it is close to an outage.
Unfortunately, I am stuck with AT&T or Advanced Cable Communications which has an exclusive contract here in Weston, FL until 2013.
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Review by bigozone
member for 10.1 years, 117 visits, last login: 177 days ago
updated 1.5 years ago
- Gray,Knox,KY
- $49 per month
- about 2 days
- AT&T
- "$49 for DSL-extreme 6.0 and local phone.... tried dsl-lite but it was too slow for me"
- "outages, and bellsouth's excellent tech support has been outsourced to some trained moneys"
- "where else can you find DSL 6.0 and local Phone for $49? but it sure helps if you install a home run"
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I'm a 40y/o PC repair tech so the install was painless and didn't even use their installation software. I ran my own "home-run" direct DSL line years ago.. Since first doing this review I've had 2 of the 2Wire modems crap out. So since AT&T bought out BELL SOUTH, the customer service especially the call centers have went to hell, (still feel that way) and they lowered the speeds across the board trying to compensate for too many users for their current setup.... and they have no intention of upgrading anything until U-VERSE makes it to rural south east KY (10 yrs?) How each night until the data base switches your account to the new settings).
it's great if you don't need tech support..... if you do, try to get to a supervisor or level 2 tech ASAP... all the first level of operators can do is read from a script, and few of them have actual OS knowledge or know anything about setting up a phone so for even a supported product i'd try to get the case escalated that way to can talk to someone who knows what they are talking about (not just reading a script).
Re-upgraded after trying DSL-lite for a few months, but was very unsatisfied with speeds and the ping times in particular. after the DSL Extreme 6.0 became active now my computer seems slow vs the net even using chrome.... maybe time for a reload of the OS. That aside, now i have 40ms ping times up and down the east coast and the mid-west. even though the upload speed is averaging around 420Kbs when advertised as UPTO 512Kbs,,,, but on the WONDERFUL SIDE i'm now on page 1 of AT&T SOUTH.
CORRECTION OF LAST SENTENCE!! now NO WHERE NEAR PAGE 1!!!
when considering bang for the buck, i feel i have the best deal in town.
i don't care what anyone says since it's the only real 1 line DSL option in my area.
i'm on the first page of speed results on a $350 walmart laptop that is over 4 years old but has has many upgrades including a C2D T5750 2gig CPU, 3 Gigs of ram, DL DVD BURNER, atheros 5007G class factory card (the 5008 died but it was fun while it lasted)... now my acer aspire 5315 is decked out with all that and an internal webcam and bluetooth also!! and now finally the internet service can keep up w/ my 3.5 year old technology. too bad the 5008 died now that i can afford a class N Wifi router...
NOW TO SAVE SOME $$ for a good N class ATT compatible DSL modem/router combo.
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 | | ATT Bait, Switch, and just don't seem to care. Don't know if this the right spot to b!tch or not but my current story with AT&T DSL......
End of June I call to get basic DSL service as AT&T advertises constantly for around $15.00/month with 12 month commitment. I don't have high bandwidth needs like some.
I'm told that's not available for my area but "We can offer you our DSL 6.0 for $19.95/month with 12 month commitment-free router included..."
So, I sign up.
Get the first bill at the end of July and it's around $50.00-$60.00. (Looking for it. Recollection currently.) Wonder if there is some B.S. "activation" fee i.e. profit that's attached to it like everything else and that's the reason for the higher bill.
Try to contact by phone and can't get anyone after holding for a long time to make sure I understand all billing. Tried to get them online through their chat system and was told "Please call...the number I had called."
Get the bill for next month. $53.00
Call-Get someone! She's polite and states that the person that took the order did not apply some in-house "promotion" and that's why bills are higher. She informs me that she will apply it and apply credit towards the previous bill. That's the end of August.
September bill comes. $53.00. I stop paying as that's what I'm advised to do by others because when you pay no-one cares. And honestly, I'm thinking some other information is gonna' come showing all of the corrections. Then I'll pay everything to zero.
But nothing comes. I know things are gonna' automatically get switched off. No problem. Happens near the end of October. So the calls begin again with them.
Call. Same story as the original person in August. Some "magical promotion" wasn't applied. And now they are trying to tell me that the originator of the deal could not even offer $19.95 DSL service.
I explain to them that has nothing to do with me whatsoever. And I will gladly pay everything to zero balance for what was quoted to me. We go back and forth. The person completely knows that they are wrong but won't attempt to correct anything or offer any alternative. None. Finally they state that they will "escalate" the ticket and have a manager call me back. This is about a 30 minute phone call by the way. I have the records.
They never call.
I call back the next day. Go through the same scenario. I ask for any manager on the floor. Get someone!
Same broken record. Keeps trying to tell me that 6.0 DSL for the time period costs $53.00/month. I keep telling this person that has nothing to do with what I have been quoted. Nothing. They could charge $5.00/month or $500.00/month for the service at that time and I am still required to pay $19.95/month. Even if it was $5.00/month, I have agreed to pay $19.95/month.
Again, every person in the chain knows that they are wrong. Whenever I prove this too them or put them in a corner they state "Let me put you on hold while I investigate this further." Every time. This "Manager" says the same thing. And then comes back with "You were mistakenly quoted $19.95/month for the time period". So, I've got them right there. They admit to quoting $19.95/month. Any mistake that they claim is their responsibility. I have this on audio with them. I also informed them that they are being recorded in case anyone is thinking of wiretapping laws.
The "Manager" states she will investigate further and "escalate" the ticket again to see what can be done. And then will call back tomorrow. She never called.
So to recap:
Called for basic $14.95/month DSL. Told it wasn't available.
Agreed to $19.95/month 6.0 DSL with free equipment and 12 month commitment.
All bills now reflect charges of $53.00+-/month.
They have admitted that they are wrong, however at this point elect to do nothing. And trust me, I know how this works. They will try to force a 12 month commitment on me as well at this $53.00/month rate. Then the equipment will magically not be free anymore in some way.
At this point, I have spoken to 5 different people and will be calling back tomorrow to discuss this madness. I'll post back all results.
All calls are recorded.
(Posted this in another area. Thought it might be better suited here. Suggestions and/or criticism welcomed.)
Thanks. | |
| | | | Re: ATT Bait, Switch, and just don't seem to care. Update. Went through the whole process again.
First contact.
Second contact.
Promotions.
Back to billing.
Then to accounting. (I think....lost count of the calls and people...)
FINALLY someone helped me and applied credit towards the account from the beginning. Looked at the information, didn't give arguments, and had a supervisor ok the amount. Wish I had her name to give her credit. Full names can't be given in this department apparently.
Anyway, it appears at this point they have acknowledged their mistakes and are attempting to correct them. We'll see as the future bills come.
Quick recap:
Signed on for $19.95 6.0 DSL with AT&T-free equipment-12 month commitment.
Was being billed around $53.00 per month from the start.
After roughly 8 phone calls with 10 people and a total phone time of around 2 hours and 30 minutes, things have been resolved provide future billing reflects the correct amount.
Thanks for reading. | |
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 ·AT&T Southeast
| Re: ATT Bait, Switch, and just don't seem to care. hate to hear your troubles w/ AT&T,, but i'm glad you finally got to a tech who was able to correct everything.
i had to call and take call features off my land line, and had the intention of downgrading my DSL just to save $.... then when the tech i was talking to transfered me to the RETENTION dept, where they offered me an extra $15 off my DSL if i would keep the DSL 6.0 and the home phone.
so if you ever have a similar issue just ask to downgrade your DSL speed or have your home phone disconnected if they can't transfer you to the RENTENTION dept. | |
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| |  AT&T charges per data downloaded
This past month, apparently they implemented a cap on their downloads to 150GB per month?!?!? They were "waiving" the charges, until this month when it shows up on my bill for going over.
I'm going to try switching to a reseller who doesn't charge the cap fee, any other ideas, suggestions, or alternatives out there? | |
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·AT&T Southeast
| Re: AT&T charges per data downloaded i've yet to see any cap overage charges, but it seems that many providers have had them in place for some time now. they may be implementing the charges in larger cities where their current infrastructure is more likely to already be over-populated.
since i'm in a rural area where AT&T is really my only option for DSL unless i can find a reseller who is willing to come to my area, i'm stuck with AT&T unless i want a 7 second ping time that goes along with sat-internet.
you didn't say if you were still on DSL but the $49.95 fee makes me think you already have U-verse, unless you are paying $42.95 for a DSL 6.0 and then the extra $ to get a static IP?
either way i think the caps are BS, especially when the only time you can see a speed that gets close to the advertised MAX speed.
i'll also say this, AT&T has ruined the quality of service that bellsouth used to provide before the take-over. since then AT&T has not done anything to keep-up with the bandwidth requirements as they continue to add new customers to their DSL services. AT&T seems to be more worried about generating more income without adding any additional servers to keep up with the demand created by adding these new customers. Too bad they can't take 10% of all DSL income from each area & exchange code and ear-mark that money for more servers and additional back-bone data delivery for those areas. i'd pay 10% more for an un-capped line, and i'm sure many others would too. but that would cost them too much in overhead alone just to figure out each exchange's additonal income (or at least they would claim some kind of B.S. like that)
with AT&T it's all about the $ they can take, and not about making happier customers. | |
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 Review by dig_it
member for 11.6 years, 757 visits, last login: 1.2 years ago
updated 1.5 years ago
- Louisville,Jefferson,KY
- $44 per month
- (12 month contract)
- about 14 days
- BellSouth
- "Always on........................"
- "tech support"
- "Best dsl out there"
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Been on bellsouth for 2 1/2 yrs now, took about 14 days to be up and running from date of order. I was simply put shocked by the installation setup it was too easy, speed was awesome.....and I've never been down 1 minute......tech support I hear maybe needs alittle fine tuning.....Running with my speed touch home modem , PPPOE ....since I've added another computer and linksys router and went wireless. All in all I would recommend Bellsouth dsl .........
2/19/2005 Now I've had the Bellsouth extreme sevice since it came out and I'm very pleased with it , never have had any down time , always running Bellsouth rocks for me.................
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| | this post in the unhappy camper list?? I think u posted this in the wrong place. seems ur are happy with the service | |
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 Review by netwire
member for 12 years, 3070 visits, last login: 33 days ago
updated 1.5 years ago
- Forest City,Rutherford,NC
- $49 per month
- about 5 days
- BellSouth
- "Good speed"
- "Nothing yet..."
- "Fastest service offered in my area."
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Moved to a new address and had 6.0mbps service installed. I'm getting between 5.1mbps and 6.3mbps. So far, so good.
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Review by thatissick
member for 2.7 years, 533 visits, last login: 183 days ago
updated 1.5 years ago
- Atlanta,Fulton,GA
- $20 per month
- about 10 days
- BellSouth
- "Stable, Low latency"
- "Upload speed. CAPS AS OF 05/2011"
- "Good service for cheap...if you go into 12-month commitment."
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I thought about cable, but anything higher than 1.5mbps was about 40 dollars and higher, and ATT 6.0 DSL was 20 dollars so I chose that. It took 10 days though to get my line wired for DSL, pretty long wait. But once activated and registered, everything went smooth. I have no issues whatever, and no slowdowns during peak periods.
EDIT: I left, so I don't have this anymore. But now they require a 12-month commitment (contract) to get that 20 dollar price. Plus the intro of caps ain't such a good thing.
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| | Same in Savannah, it's fine. I get similar speed in Savannah, hovering around 5.75 meg. Close enough to the non-guaranteed (talk about corporate speak!) 6 meg.
YouTube videos play fine at this speed. I'm not a movie guy so I can't comment on hulu.com or others.
My $20/month price is for a year. But as I understand, by then I'll have rolled over into Comcast's "new customer" category and get $20/month from them for a while.
Whatta rip broadband prices are. I hate government involvement in anything, but since Comcast and others are effectively monopolies it might be time for regulation...except that might make things worse, not better. | |
| | | You're close to the CO Probably less than 3000 ft. When I had 1.5 I could get 3 down at that close range. 3 would give me 5. 6.0 would give me 6. Biggest problem with AT&T is the upload. Gee, is 1 up asking way too much? Yes, on 1.5 and 3.0 I had a wide open DSL. Tech left it wide open. Still, the upload was slow at 512.
When I lived close to the CO, it was great. When I didn't, it sucked. | |
| | | | Re: You're close to the CO Yea my apt is close (less than half mile maybe) to the AT&T building in midtown, so thats probably why I get such speeds. | |
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| | has your landlord not heard of OTARD? "Apt doesnt allow dishes, so no DirectTV or Dish."
www.fcc.gov/mb/facts/otard.html | |
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Review by jims2321
member for 13.1 years, 597 visits, last login: 32 days ago
updated 1.6 years ago
- Oviedo,Seminole,FL
- Contract price not specified.
- AT&T
- "progress eventually does come to rural areas"
- "constant calls for prolong outages"
- "marginal service at premium price, but when you have no choice"
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Bellsouth finally put the DSLAM in our area. Problem is, the area is under constant, and I do mean constant construction. I average 2 to 3 service calls per month, due to outages and connectivity. It has gotten to the point, that CSR just roll trucks and start checking pedestals in the area, inevitably it turns out to be some contractor backover, dug out or failed to close them.
10/7/11 -- Its been a few years since I review AT&T service in my area. And while AT&T did roll out Uverse to the area, once again our area will not receive it. The construction in the area settled down, along with the continual outages. Now when we get an outage it more like a CO issue. Prices have increased, speeds have decreased. Alas with no competition this will probably not change.
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 Review by michieru
member for 3.8 years, 1112 visits, last login: a few hours ago
lodged 1.6 years ago
- Miami,Miami-Dade,FL
- $55 per month
- about 7 days
- BellSouth
- "Cost for the speed of service, and no leasing of hardware like Comcast"
- "Ever since we got the 2Wire modem service has been garbage"
- "Cheap broadband and speed, use your own hardware to make reliable"
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The 2Wire home networking modem keeps going in an out, before hand we had a Zyxel ADSL2+ modem installed which never failed us. I plan to revert back to that and change my POS linksys router to a D-Link DIR-628.
The good thing is that services are cheap compared to really any other carrier including cable in my area.
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Review by sven_kirk3
member for 10.8 years, 2235 visits, last login: 119 days ago
updated 1.6 years ago
- Lithia Springs,Douglas,GA
- $20 per month
- about 7 days
- AT&T
- "Great price (for new customers)"
- "Navigating their website for info is almost impossible sometimes"
- "Happy so far (1 day in[10-15-10])"
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Found the article (»AT&T Apologizes For Dry Loop DSL Ordering Hassles) to get a great price.
I ordered the 6 Meg for $20 on 10-8-10, went live on 10-15-10.
Got an email shortly after sign-up. It said I did not have to be there.
By chance, I got off of work in time to catch the the tech at my house because he needed to do some inside work also because I had no NID.
Tech basically had to do a full install from the pole and install a NID.
No provided equipment, I had a spare Motorola 2210 from previous service.
09-21-11
Almost a year later. No outages or anything.
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 Review by Buttset
member for 11.5 years, 867 visits, last login: 1.5 years ago
updated 1.6 years ago
- Ladson,Berkeley,SC
- $32 per month
- about 45 days
- AT&T
- "Fast, reliable"
- "Not available everywhere"
- "Good product!"
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I feel I must state that I am an ADSL Installer (if there is such a thing) for BellSouth. I have worked for BellSouth for 29 years and have been a "home computer" user/programmer/game player etc. since 1984 (my first "PC" was an Atari 400, 16K RAM, Tape drive...nice toy!)
I have been installing ADSL in Charleston, SC, since its been available, here, about 3 years ago. The first install was for a college student on a Mac using OS 8.5 . Back "then", all installs where "bridged" and an installer was required. With the advent of PPP self-installs, ADSL has expanded very quickly, and I've seen a lot of problems and happily, solutions! Enough about me... but as a "reviewer", I felt I had to be up front.
My connection is right where it should be! Now I can "view" the Web as it should be. Updates/downloads are VERY fast! I ran CNET's Catchup and updated ALL my software in a very short time. Can't slap the grin off my face!
April 11, 2006
To update my original review, I now have had FA ADSL CONTINUOSLY since my first review, and I and am now starting my 33rd year at BellSouth. I've increased my connection up to the 6.0Mb (8128/512) service. Loving every minute of it!
As a tech, I've still see some really dumb things happen to and by our customers. But as for the service itself, I think it's getting better all the time.
December 12, 2007
To respond about the "value", I am paying about $32 with fees. I wasn't trying to throw anyone off, it's just me not paying attention to what the heck I'm typing.
The service has been OUTSTANDING! Still going strong with very little or no problems. I'm not sure how the U-verse system will affect Broadband usage, but I'll be giving that a try when it's available here.
January 2, 2009
Unwavering service. Connection still rock solid. Working for the same telephone company, but now it's name is AT&T. Note: The company I started working for in 1973! Now 36 years and I still at it. U-Verse is still not here, and it probably won't be before retirement.
If you want an excellent connection you can rely on, the get ADSL.
September 19, 2011
Luckily for me, my ADSL service is rock solid. I live less than 5K feet from the DSLAM, and I know the plant, system and how it works. A major advantage.
AT&T has severely hurt themselves in most customer's eyes. The "help desk" is horrible and getting a tech dispatched is next to impossible. Most of the customer's I get to see are NOT happy with the service or the way they are treated. It's a shame. It doesn't have to be.
I plan on retiring on or before July 2012. Good luck to the employees and customers after the next Union contract. It's not going to be pretty.
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