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Review by nolimit06 
member for 4.6 years, 25 visits, last login: 261 days ago
updated 1.9 years ago
 Goldsboro,Wayne,NC
 $45 per month AT&T "$14.95 a month" "Constant sync issues, horrible technicians" "In this area you are better off without internet..."
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I was with TWC before AT&T and have the exact same issue. I have Intermmitent Sync, I have had 3 techs out so far and they all say the line is good then leave. I have had the modem replaced same issue as well. I just don't know what else to do anymore other than keep calling the customer advocacy line to get something done. Good luck!
UPDATE: I finally got rid of AT&T because of my issues and the new caps in place, I have got with TWC getting 30/5meg for the same price and no caps. Have not had a single issue yet.
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Review by tityler405
member for 2.1 years, 59 visits, last login: 332 days ago
updated 2 years ago
- Mobile,Mobile,AL
- Contract price not specified.
- AT&T
- "mostly stable speeds, very reliable"
- "caps and slow speeds."
- "reliably slow"
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We have been users of Bellsouth DSL since around 2003. We had problems with the service over the years, which were eventually attributed to bad inside wiring. I fixed that recently. Since then, we have had the 3Mb service, and we used to get a downstream sync rate of around 3300kb with actual speeds a little slower than the 3000 we were promised. Latency is around 80ms but we are on a very long loop. For the past 2 months the downstream sync rates have been all over the place... from around 2400 to 3500. AT&T trucks have been all over the place in the neighborhood lately conditioning for U-verse, so this is likely the cause. Despite this, we have had near 100% uptime. We sometimes have problems during thunderstorms.
The caps however, have us searching for alternatives.
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Review by azileretsis
member for 2.7 years, 4 visits, last login: 2 years ago
updated 2 years ago
- Clinton,Hinds,MS
- $25 per month
- "None really."
- "The price for basic DSL has grown by $5 with no improvements."
- "DSL and Cable is becoming a oligopoly. No other choices."
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6/13/11 Update
Called Technical Services twice for slow speeds (224kbs dl). This has now been happening for three days. Tech person came out today. After not doing much, concluded the answer was for me to upgrade my service.
So, the answer to my slow speeds is not to fix the problem but demand that I pay even more for shoddy service.
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The price for DSL has gone up $5 to $25 in my area without any discernible difference in service. I'm not sure if they mentioned it or not. I just noticed it on my bill.
This price increase is for service that drops sometimes on a daily basis. My only other choice is to pay $42 for cable.
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Review by bonorum
member for 9.2 years, 405 visits, last login: 73 days ago
updated 2 years ago
- Winston Salem,Forsyth,NC
- $43 per month
 about 7 days- BellSouth
- "This was supposed to be a great deal ($14.95) for the first 12 months, but the price is still $42.95, after multiple calls"
- "Originally 3Mbps, now far less from 5 PM to 10PM."
- "Reliable, but expensive per Mbps speed and a cap would be the death knell"
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Just got my refund for modem today after 6 months service and 4 phone calls. Still waiting for promised first 12 months price.
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 | | Good Luck Good luck with getting the correct rate. They tell most people to wait at least 3 months for the correct price to start appearing on your bill. What I want to know is what kind of "billing system" they are using that it takes supposedly takes 3 freaking months? I think they hope that people will either forget or not want to deal with calling in. | |
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Review by rollei35guy
member for 10.1 years, 150 visits, last login: 2 years ago
updated 2 years ago
- Atlanta,Fulton,GA
- $20 per month
- about 5 days
- AT&T
- "Dial Up Access for backup...You will need it"
- "Customer service stinks...But they are very good at saying 'I'm sorry"
- "Not many choices"
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After a couple year stint using Sprint EVDO (which was quite good but pricey) I'm back to ATT.
We had solid service for nearly two years until last week when we started having problems. While customer service was accessible (ie no long wait times) they were not at all helpful. I would have appreciated an update as to the status of our service instead of getting a run around. Sadly this seems to be the norm for our times and is not just limited to ATT.
When it works it's decent service and a good value.
For backup and mobile internet I got a Virgin broadband2go card which I am evaluating.
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Review by ender7074
member for 6.5 years, 1343 visits, last login: 1 days ago
updated 2 years ago
- House Springs,Jefferson,MO
- $35 per month
- (12 month contract)
- "It allows a little bit of internet use"
- "Just about everything"
- "AT&T is an awful company in both service and quality."
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My wife and I built a new house. Unfortunately, we have to deal with AT&T as there is no other provider in the area. I ordered the service online and selected the $10 internet option with expediated shipping. I never received a modem. I had to buy one from Best Buy and AT&T refuses to credit the modem back to me. More on that later. We moved into the new house and the guy came out and installed the phone line with no problems. The internet is a whole different story. To start off, I was only getting 180k. For about a week it was this bad. I called their worthless support and got the service I expected. The lady in India was extremely hard to understand and basically knew nothing about what she was doing. I asked her initially if the modem was provisioned correctly and she said yes. I also asked a few other tech questions that she was unable to answer as well. To make a long story short, she blamed the router. Now the router wasnt even hooked up but somehow it was causing the problem. I then demanded a sup but all I got was a tier 2 guy. He was marginally better. He did find that the modem was provisioned incorrectly, like I suspected, and fixed that but then proceeded to have me make multiple changes in the modem that caused it not to work at all. I let him go and proceeded to fix it to work again.
So now 2 months go by and I am paying only for the service, as they have still not credited the modem they never sent to me back. I keep getting disconnect notices because I refuse to pay for a piece of equipment I didnt receive. Their billing people are awful. The internet support people are worse. I never thought I'd be saying this but I can't wait for Charter to put lines into my new subdivision.
***UPDATE***
After fighting with the people in billing for 3 months, I waved the white flag and paid for the modem that I was never sent. I did this under duress and with the threat of disconnection. So far, not a single manager I have asked for has called me back and no one is billing will do anything about the fact that AT&T just stole 70 dollars from me. Tech support continues to be a complete waste of time unless you demand a tier 2 tech. The quality of service jumps quite a bit once one of those guys take over. One positive thing is they upgraded my line. I can now get 6 meg up from 768k. Seems ok so far but I havent had a chance to put it to the test yet.
**Update 7/25/08**
Once again, my modem has been reprovisioned. It was tooling along at 4.5 meg (pathetic since I'm paying for 6meg) when the connection dropped. When it came back up it was back to 768k. This is absolutely rediculous. They still haven't returned the money for the modem that I was charged for and never received and this is the 4th time that they have reprovisioned my modem for no reason. I never thought I'd say this but I cant wait to get Charter back. Not once in 5 years of having them did I have these problems. AT&T is awful. I will be filing complaints with the BBB and other agencies about their terrible service.
**Update 5/22/09**
Service is still awful. I end up calling the god-awful technical support about every 4-5 weeks about my connection going up and down. They escalate a case to some other group and they rarely fix it and never answer the phone number that they gvie to get back to them. I've given up on getting back the money they stole from me. They flat out refuse to refund the money and every time I bring it up they just transfer me around to different departments until someone just drops me. I get about 3-4 meg out of my, supposedly, 6 meg connection. Pathetic. I can't wait for the day that I can go to any other service than this pile of garbage that AT&T calls an internet connection.
**Update 3/2/10**
Service continues to be awful. The intermittent connection is getting worse. Instead of getting a few weeks of decent connection (not constant just decent). Online games are unplayable. Constant disconnects prevent any kind of enjoyable gaming experience. Netflix streaming is useless. Even uploading files for school is an effort in futility. Many times I have to go to my parents house and use their cable connection to send in projects that are due. Phone support is worthless. I've had techs out the each claim to fix the problem but then a few days later... well, the cycle repeats. I've looked into other providers but AT&T is all I can get. I need to find a corporate complaint route for AT&T but none seem to be available. This service is beyond awful. Oh, and forget about credit unless you want the transfer run around. Disgusting company with awful service.
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 Review by COMMAN
member for 12.9 years, 4125 visits, last login: 1.8 years ago
updated 2.1 years ago
- Nashville,Davidson,TN
- $40 per month
- about 23 days
- BellSouth
- "Normally excellent speed, line check technician recommended this site!"
- "PAY THE INSTALL FEE - Get The ALCATEL Ethernet Modem!!!!!"
- "If you need speed, and have a LOT of patience when support is needed, this is one AWESOME deal!"
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***A Blast from the Past - this review is from 2000 - I left it for grins for all of us old-timers. Ah, the memories...***
Just over 1 month now - time for an update. Bellsouth has some of the most hillarious copy-writers in their tech-support dept; they should work for Leno! My favorite line?..."Bellsouth ADSL does not support streaming media." Well, in a sense that was true, but not exactly the answer I was looking for. Turns out, the new Media Player 7 from Microsoft solved those problems almost completely. With MY personal needs being 1. listening to streaming radio, and 2. file transfer over the internet, at this point I've never been down for more than 1 hour and since doing the RCV Window tweak my speeds have consistently been around 1200 down/225 up. I would have to give them a big thumbs up at this point; just don't tell anyone, they'll raise the cost!
Post 30-day Summary: I can talk on the phone and surf at the same time, at blazing speed, for $40 a month?!
NEW!! Went 2 weeks without DSL (did anyone warn me how addictive speed is? NO!) due to a dead Speedstream 4060 - less than 2 months old. (I have to add the "free" dial-up offered by BS did prove very handy at this point.) Well, I wanted the ethernet model anyway, so after much argument (Alcatel=$150; PERIOD!) I agreed to the professional installation charge, and then was told to wait three weeks for the installer! After getting postal (well,almost) with a surpervisor, I got bumped up 1 week - gee, thanks - but...BEST DARN $150 I EVER SPENT!!! Maybe it's me, maybe my computer, (PIII/450, 64meg, Biostar MB) but every annoying thing I experienced with the Speedstream has vanished - the Alcatel Speed Touch Home ROCKS!!! Even with the standard issue Enternet 300 software it's working flawlessly and I have yet to be booted or lose my streaming media connection. Just my personal opinion, but the $150 charge is money WELL spent just in saving you from all the headaches with the Speedstreams! I can honestly say the service itself has been very good for 2 months now - downtime could be measured in minutes, but the USABILITY just increased tenfold with the ethernet modem. Hope this helps someone!!
***64 meg of RAM - man, I was rockin' the high-tech tip eh?!? And 1200/225 was "blazing speed"...
Ahhh, the good old days of BellSouth - good people in the field, great services, early usage of fiber to the curb - and then they sold out to AT&T, reducing the entire Southeast to second-class citizens. Damn shame, I thought we already broke up the "Ma Bell" phone company once...***
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| | mad & Pissed Yes you are %100 right...the good old days. I guess I'll go to comcast where I'll be fighthing for better and faster speeds then the crap that AT&T has loaded onto me this week. | |
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Review by othinn
member for 10.9 years, 2228 visits, last login: 64 days ago
updated 2.1 years ago
- Natchitoches,Natchitoches,LA
- $38 per month
- about 6 days
- AT&T
- "Reliable connection"
- "Pricing, slow, caps"
- "Slow & steady isn't good enough anymore"
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5/2011--I cancelled my service today due to the new caps and have switched to Suddenlink. I have no real complaints about AT&T aside from the caps and the fact that the speeds available to me have been static since they first introduced the ultra or extreme tiers (I can't keep the goofy names straight) years ago. The caps are a big complaint, though; I won't put up with them if I can avoid it.
2/2011 update--After all this time, 3/384 is still all that AT&T offers in my area, and I'm close to dropping them. I would probably stick with them if the 6Mb service was here if only because I've never had a problem with the heavy downloading I do--something I'm not sure would be true with Suddenlink, which is AT&T's only real competitor around here. I don't know whether to stick with what I know or give cable a shot.
12/13/03 -- Another update. My only complaint is the news service. I stopped bothering with it a few months ago & switched to a premium service. Other than that, everything's great.
5/6/03 -- An update because the site asked for it, but there's nothing much to say. Email goes down every now and then, newsgroup service is sometimes spotty (but there's no download limit so I won't complain). That's about it.
********
The only problem I've had since ordering the service three weeks ago is the confusion, on Bellsouth's end, about my order. In the first week after my order, I received a USB self-installation kit, an ethernet self-installation kit and an ethernet modem all by its lonesome. (I ordered the ethernet kit.) Customer service worked hard, and were very polite while doing so, to keep it from happening, but I guess their shipping department has an itchy trigger finger. It's all straightened out now, with the exception of the activation rebate coupon -- I've still got to call and remind them I haven't received one.
As for speed, I averaged 1250/220 with the USB Alcatel, with the ethernet Alcatel I average 1220/216. I don't know how far I am from the CO -- for what it's worth, about 8000 feet as the crow flies. Good pings. I've never lost connection. The best thing I can say is that I never think about my connection. It's just there. That's in stark contrast to my time with cable, where every day was a crap shoot.
What I don't like is all the software that comes with the installation disk. I installed it at first, but couldn't find any reason for keeping it. I also don't like being forced to install software in order to access Bellsouth's support site. Yes, I'm a rank beginner when it comes to broadband, and most other things, but I don't need to be baby-stepped to that degree.
Anyway, aside from that, I'd wholeheartedly recommend Bellsouth to anyone. (But I've probably jinxed myself now.)
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Review by Airwolf7
member for 8.5 years, 2429 visits, last login: 5 days ago
updated 2.1 years ago
- Franklin,Simpson,KY
- $47 per month
- BellSouth
- "FastAccess DSL service was awesome when it was run by BellSouth."
- "The new AT&T has run FastAccess service into the ground."
- "The new AT&T sucks! Get Comcast HSI service if you can."
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Come April 25th 2011 I will be done with AT&T. All services cancelled. That is $145.83 a month of my money that AT&T will not be getting.
AT&T has not done a single thing positive since taking over BellSouth. They have run FastAccess DSL service into the ground. They nickel and dime the customer to death now. They have pissed me off for the last time.
April 28 2011: I have left AT&T now. Comcast is looking good so far.
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 mikes60My ParadisePremium
join:2001-07-31
Boynton Beach, FL | Have already moved I left a couple of weeks ago after about 10 years with AT&T.
They are going backwards, while the industry is moving forward.
I moved my internet and phone to Comcast, with better, much faster service, and lower prices.
See you on the Comcast forum.
--
--"No good deed goes unpunished"
--"The definition of insanity is doing the same thing over and over again and expecting different results" (Albert Einstein)
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| | | Your really "F'ed" up with me AT&T I am planning to do the same. I ordered a new modem because lighting had taken out one of the ports on the old one...that work GREAT...I got 6.2 on download. The new modem came today I installed it and it didn't work right..coudn't get the computers to work right on it. When one worked one didn't and my download speeds when from 6.2 to 1.8 and I'm paying money for the 6.0. I am really burning here  I spent about 3hrs on the phone with tech and they told me that the modem was bad. Don't they check these damn things when they ship them in from china. If I have the same issues when the other new one comes in I'm going to comcast where my partner likes it or not. I hate the idea but I'm not going to put up with this crap! AT&T you "F'in" suck! | |
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 Review by NOCTech75
member for 3.9 years, 1730 visits, last login: a few hours ago
updated 2.1 years ago
- Marietta,Cobb,GA
- $37 per month
- about 1 days
- BellSouth
- "When I moved came over with DT, very reliable"
- "Changing email to yahoo"
- "Due to cap and TOS changes moving to Comcast"
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Service has been great, no issues. Thought about Comcast but I knew that the DSL would be reliable so I went with that, may switch to save money but I'm very happy with the service.
Service has been perfect but the new caps and TOS changes is a bit over the top, ok... way over the top. Going to Comcast HSI to give that a try.
Well Comcast has won out, the latest BS from AT&T just pushed me over the edge. In about a week I will be disconnecting all services with AT&T.
Got everything I needed done early, service terminated... to AT&T, piss off.
Comments:
 OneEye
join:2006-04-15
Peachtree City, GA
2 edits | what's a retired gent to do? I've been a BellSouth/AT&T customer since 1965 (the year I got married).
I've had voice, dial up and DSL. Now I'm trying to make up my mind to go with U-Verse Internet. Yet I dispise AT&T and its arrogant manners toward all customers, especially with CAPS and new Terms of Service that really suck.
Yes. I could go with Comcast. But who wants to fight a ring topology network that fails with every car accident that knocks down a telephone pole and with degraded service due to packet collisions.
My need for an Internet fix is really making my life difficult.
Peachtree City, GA | |
| | | | Re: what's a retired gent to do? OneEye:
I may be wrong, but moving to U-verse won't provide an alternate solution to AT&T DSL. The CAPS and TOS are the same. More importantly, the network technology is the same and shared by both services. U-verse is a separate AT&T business unit and allows them to bundle billing for data, digital TV, traditional land-line long distance, and, if your local mini-CO can support it, VOIP telephone service.
U-Verse Internet access, (still DSL), digital TV, and VOIP are all delivered to your residence via the same twisted pair wiring-- just like your DSL service now. The big difference is that U-verse replaces your DSL modem with what they term a Residential Gateway. This is a pretty decent combo modem/router that separates and manages the various services. The twisted pair terminates at the RG which supports:
1) primary internet access,
2) provides a coax I/F to distribute digital TV over your house's existing coax cabling (each TV needs its own U-Verse set top box, for which they charge $7/mo)
3) wireless network support. The wireless capability is excellent with a strong signal. I retired my Linksys wireless router once the U-verse RG was installed.
I was an existing AT&T DSL customer and because tall trees prevent me from going with satellite TV, I jumped at the chance to ditch Comcast, plus U-Verse offered a 6 month promotion which was $30 less per month than what I was paying Comcast. I found that picture quality immediately improved compared to Comcast's. I would have to guess that AT&T's network is superior to Comcast's patchwork held together by duct tape and tie wraps. I really believe it's because Comcast has begun to severely compress its signal in order to cram in another 50 or so home shopping channels over their existing bandwidth. It is far from a lossless compression. You pay for 1080i HD, but you don't necessarily get it. Several lawsuits across the country have been filed because of this Comcast practice.
After the six months were up, I cancelled the U-Verse TV service, installed an antenna and now have only over-the-air channels, FOR FREE. Between those, on-line access, and NetFlix, I'm happy and $100/mo richer. Plus the native 1080i or 720p broadcast signal I receive provides the best picture quality yet. Finally HD TV.
I may be stuck with AT&T. I'll never see any fiber laid in my neighborhood in my lifetime. As bad as AT&T is, Comcast is many times worse. I would NEVER rely on them for internet access or my phone service.
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| | | OneEye
join:2006-04-15
Peachtree City, GA | Re: what's a retired gent to do? You're right on all your points except one: There is a difference in the CAP level for DSL and U-Verse. DSL is 150 G and U-Verse is 250 G.
Regarding Comcast. As long as Comcast and other cable systems continue to deliver content by a ring topology, information will continue to be compress into a digital blob with more packet collisions than actual packet delivery to the home.
I still despise AT&T's arrogant business attitude toward customers.
Thanks for your input, mandogeek. | |
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| OneEye
join:2006-04-15
Peachtree City, GA
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