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 Review by Mizzat 
UPDATED: 141 days ago
member for 6.5 years, 1893 visits, last login: a few hours ago
 Atlanta,Dekalb,GA
 $47 per month
 about 3 days
 AT&T
 "Online order/changes is nice feature"
 "took some time to determine trouble"
 "Great company, great service"
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Uptime on DSL is incredible! Great service.
Update 2/11/07: Uptime is still incredible, I can't remember the last time the connection was out. There was a problem a year or so ago that caused the Internet connection to reset when the phone rang, but after checking and rechecking and replacing the filters I called AT&T and they came out and removed a bridgetap that was on my line and has been rock solid ever since!
I've since ordered Naked DSL and couldn't be happier. No change in DSL service.
Update 8/25/08: Still going strong, no real outages. I had a problem with the router that they came out and resolved for me, and still no problems since, I've even moved and got it hooked up and it is running just as good here.
Update 7/11/2009: Still going just fine, no problems the past year!
Followup comments: | Forums » comments on review of AT&T Southeast |
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 Review by sempergoofy
UPDATED: 144 days ago
member for 8.4 years, 3663 visits, last login: a few hours ago
Smyrna,Cobb,GA
$46 per month
BellSouth
"Rock solid. Performs well. Only 2 outages since Sept 2001."
"Their DNS servers and phone support"
"Bellsouth Fast Access rocks!"
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I could not be happier. Fast, reliable, good value for the money $49/mo. Putting in my own cat-5E homerun and whole house splitter (after getting advice from FAQs and folks in the Bellsouth forum here) has probably contributed a lot to my success.
Update: After 12 months, all of the previous still applies.
Update: Only 2 outages since Sept 2001. One was Atlanta-wide. The other was DSLAM-wide and fixed within 30 minutes of me calling tech support.
Update: 04/18/2004 I easily acquired Bellsouth's 3Mb/sec down with 384K up service for an additional $5 per month. It was enabled flawlessly and on the day promissed. Though the faster download speed is great, I am atarting to wonder if I needed it when compared to my 1.5Mb/sec service. Oh well. I am sure the use will fill the capacity soon enough. It always does with computers.
Update: 08/22/2004 Xtreme service from Bellsouth continues to be very reliable. I wanted to update this because though the service has been reliable, they really screwed up the billing after I switched to Xtreme. It took them two billing cycles and two phone calls from me before they got it right again.
Update: 03/29/2005 Still smooth sailing since last update connection-wise. DNS servers could sure use some fixing, though.
Update 08/07/2005: Xtreme continues to be very reliable. DNS servers are still not so hot. Sometimes I get multisecond response times from the DNS servers. I could circumvnet by using someone else's DNS servers and will if it ever gets intolerable.
Update 05/28/2006: Still smooth as silk.
Update 11/14/2006: Just upgraded to the 6.0 service. I put the order in online and it was effective less than 1 hour later. Still happy.
Update 05/14/2007: Still happy. A few issues with slow DNS servers over the last six months, but excellent speed reliability. Lets hope the AT&T merger does not introduce harm.
Update 12/06/2007: Still happy. There was a major DNS outage 12/03/2007 that affected all bellsouth (AT&T) customers. Fortunately for me, I was reading dslreports.com and knew what the issue was promptly, allowing me to help my wife with her laptop to avoid Bellsouth's DNS servers. Within the last 2 or 3 months, my neighborhood was upgraded to ADSL2+ which improved my speed tests a bit. My connection is solid. Now if they can just keep their services as stable then I will remain happy.
Update 06/12/2008: Still happy. Solid connection and delivered speeds. I did switch from using bellsouth's (AT&T's) DNS servers to using opendns.org's instead due to the continued issues with bellsouth's.
Update 12/25/2008: Still happy. (Are you surprised?) I have to say, though, that the "phone support" (and I use the term loosely) when you call with a problem is awful. But then again, what ISP's is not awful? Sufferred a problem a few months ago that their phone support diagnosed as a bad modem, and suggested I buy another. No thanks. Fifteen minutes after I hung up, all was well again with whatever it was in their network that caused the symptoms I saw and has been its usual rock steady since with my existing modem. Of course, I knew there was nothing wrong with my modem (or the spare I pulled off my shelf to prove to myself it was not the modem) and had tested at the NID, too, in advance of calling. So the "helpdesk" gets a grade of "F" for their script reading and inability to understand when a knowlegable user is speaking with them. And heaven forbid if you are using a real operating system (Linux) and not busted-ass windoze. Throws them immediately to the "we don't support that" page in the scripts they read.
Update 07/08/2009: The DSL service is still strong and solid. I am very unhappy, as are others, about AT&T's forced movement from the bellsouth.net mail servers to their gawd awful Yahoo servers. Just take a read in the AT&T Southeast forum here on DSLReports of some of the threads by unhappy users concerning failed features that were available when using webmail from the bellsouth servers compared to after their accounts were moved to the Yahoo servers.
On a separate topic, I have entered my ninth year here on DSLReports. This site rocks independent of AT&T eroding the goodness of the former Bellsouth.
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Review by NOCTech75
Posted: 153 days ago
member for 153 days, 151 visits, last login: a few hours ago
Marietta,Cobb,GA
$37 per month
about 1 days
BellSouth
"When I moved came over with DT, very reliable"
"Changing email to yahoo"
"Great physical service and good data transmission, email sucks"
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Service has been great, no issues. Thought about Comcast but I knew that the DSL would be reliable so I went with that, may switch to save money but I'm very happy with the service.
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Review by cahiatt
UPDATED: 153 days ago
member for 8.6 years, 1388 visits, last login: 2 days ago
Smyrna,Cobb,GA
$87 per month
about 15 days
BellSouth
"None"
"Value, weak upload, reliability, customer service, etc..."
"POTS and DSG don't communicate. Until you actually get a tech at your door, support is awful."
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Update 6/29/09 - Still ATT free. Ya'll can stop sending me those post cards addressed to "educated consumer". I've educated myself well enough to find better deals and service elsewhere.
Update 7/22/07 - ATT you suck!!!! My dry line DSL has been down for two weeks because you won't show up at the scheduled meeting between you and the CLEC
Update 5/15/07 - Still Bellsouth (AT&T) free... I got my father do drop Bellsouth since he only uses his cellphone for voice and was paying them nearly $65 per month for landline service and dialup. Now using local cable co for internet at $29 a month.Hey AT&T. When you start offering data without having to have POTS in the Atlanta area, I'll stop moving my friends and family over to services that betterfit their needs.
Update 12/17/06 - I've been Bellsouth free at my place for a few years now and disconnected their lines at my in-laws place right at a year ago today. I would have liked to have kept their DSL over there but not being able to get it without POTS is a deal breaker for me. They use their cell phones 90% of the time thus rendering a land line virtually useless. Charter cable and the Sunrocket 2 year for $199 VOIP has been a good replacement at a much better price.
Update 9/14/05 - Well I had Bellsouth DSL put in at my in-laws place. I'm pleased with their pricing now as it seems more competitive and speed choices are somewhat better. After two weeks it has shown to be fairly reliable and for a generic residential account they will be satisfied.
I would like to see more choices in reagards to business class DSL. Still can't figure out why they charge nearly $300 for a 768/512 ADSL line when I can get a 6000/768 line from Comcast for $95 or a 6000/768 dry line DSL package from several Covad resellers for under $100 also.
This is in 2001...
March 16th - Ordered DSL service
March 23rd - Line provisioned. Already had ethernet modem in hand. Connected and was good to go. Now I can't receive phone calls on line DSL is connected to. Place call to POTS service for repair.
March 24th - Phone fixed. No sync on DSL. Call DSL repair and go through the hoops over phone. I'm not a monkey so don't put me in that circus again. Schedule contractor to come out and inspect.
March 29th - Contractor comes out and tells me there is no sync at the house. No joke buddy. That's what I told them over the phone. He said he was going to roll a truck tomorrow. Thanks buddy, that's what I asked for in the first place.
March 30th - Truck rolled. Sync again and surfing.
April 12th - Phone goofing up again. Call POTS service for repair. Appointment scheduled for today, April 13th.
April 13th - 10:00am - DSL sync goes down. 10:12am - Get call from POTS tech telling me phone is repaired. Let him know he disconnected my DSL and requested him to reconnect. He informs me that isn't his job and I would have to call DSL support. Come on man. He disconnected it, he should put it back. Contact DSL support. Tell them the story and they still guide me through the hoops. I repeat... I'm not a monkey so leave me out of this circus.... They make decision to roll truck to NID to check for sync. This of course after checking my computer for a half hour. What idiots..... Of course the repair will be next week sometime. They tear the system up in two minutes but I have to wait a week to get repaired. Give me a break. This system has operated a total of two weeks out of the month and I am probably expected to pay full price....
April 14th - 12:30pm - Well my 8:00am to 12:00pm window has come and gone. Haven't seen BS, haven't heard from BS and will likely never see BS today. My odds are that it won't get repaired until mid week.....
April 14th - 4:15pm - Well service is back. I had to put a lot of heat on Bellsouth phone repair to get them to repair what they broke. I knew that if I had to wait on the helpdesk for support is was going to be another week. Kudos to the nice DSL repair tech that came out and fixed it and for volunteering a number to contact real DSL support in south Florida when this happens again. She let me know that this has been an ongoing battle. The POTS technicians just disconnect customers without contacting DSL for reason or assistance. The POTS technician that was out here last week told me the same thing. If they do a repair, they disconnect the DSL, repair the line and walk away. Not their concern. I feel bad for the nice lady at BS phone repair but complacency doesn't always get the job done with them. I had to pull out some strong words before she would get me to someone useful. Next time the phone goes out I'll leave it out. I'm going wireless......
Update 8/5/03 - Bellsouth is GONE. Switched to Britsys (Worldcom reseller) and got a 1500/768 w/ static IP for LESS that what Bellsouth was charging me for 256/128 best effort service.
Update 5/23/05 - Bellsouth is still gone. DSL from Britsys (now DNS-LLC.com) still rock sold and twice as fast as anything Bellsouth offers. Now on a dry line also so Bellsouth POTS is history. So now I've got a 6000/768 dry line DSL and VOIP with unlimited calling for less than Hellsouths 3.0meg plan and ther unlimited long distance phone service.
Followup comments:  cwire
join:2007-06-07
Bedford, KY | sr voip how'd that 2 year sunrocket deal work?? i think bellsouth is still in business | |
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Mizzat
Will post for thumbs
Premium
join:2003-05-03
Atlanta, GA
 ·AT&T Southeast
| stop whining Haha, you're blaming AT&T because you went througha CLEC. It is the CLEC's job to coordinate the repair, and of course they'll blame AT&T/BellSouth everytime, who wouldn't? Why not switch to dry line DSL direct through AT&T and stop whiing about it? I bet your customer service will increase.
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**Disclaimer** My views represent only what the voices in my head tell me. | |
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Review by Speeden71
Posted: 158 days ago
member for 8.5 years, 196 visits, last login: a few hours ago
Tucker,Dekalb,GA
Contract price not specified.
BellSouth
"none"
"getting worse and worse since taking over Bellsouth"
"I am going to try CLEAR this weekend. Just launched in Atlanta this week."
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I pay for extreme 6.0. Speeds used to be good all the time. In the last 6 months, getting worse and worse and inconsistent. I just cannot deal with the Indian call center any more. I just do not have the strength to deal with unplugging my router, putting my DSL modem back in DHCP mode, hooking up a single lap top etc. etc. etc. They have worn me out.
Followup comments: mzta9
join:2009-01-16
Smyrna, GA | Looking forward to your review, Speeden You may help determine if I try | |
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Review by elchar
UPDATED: 159 days ago
member for 256 days, 6 visits, last login: 159 days ago
Stuart,Martin,FL
$27 per month
BellSouth
"Almost 100% uptime, decent download peed"
"Customer support doesn't know what they're talking about, slow upload, overpriced"
"Out of the times. Slow upload, overpriced."
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AT&T is getting ridiculous. Caps are supposed to be implemented soon, on an already slow connection. Get with the times, AT&T. Please.
Followup comments: jkeelsnc
join:2008-08-22
Boone, NC | Caps, etc Well said. My AT&T DSL is adequate now but its a little pricey for what I get. Caps and/or metering will kill it for me at least until AT&T lowers the monthly bill some. | |
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HKM
join:2008-12-31
Fort Lauderdale, FL
·AT&T Southeast
| Inferior AT&T (Death Star) Transit You know if AT&T aka Death Star is foolish enough to deploy bandwidth cap and try to enforce metered billing then just call them and tell them "FU" and drop every service you have with them and make others that you know do the same. They already have an outdated joke infrastructure that cable beat back in 2002 and best they can offer is 6mbps and 512kbps. | |
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 Review by youngerberry
UPDATED: 159 days ago
member for 8.3 years, 5338 visits, last login: a few hours ago
Shreveport,Caddo,LA
$32 per month (12 month contract)
about 20 days
AT&T
"Great when it is dry."
"Rain or thunderstorms slow me down to a crawl. No one can fix it."
"Good service, just a few glitches."
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Well, it's been a good ride with very few problems. Since I had some tree damage to the drop I now have slowdowns during rain, but not always.
Still have crawling speed when thunderstorms are around.
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Review by svenwilliams
Posted: 160 days ago
member for 160 days, 2 visits, last login: 140 days ago
Kennesaw,Cobb,GA
$25 per month (12 month contract)
about 7 days
BellSouth
"Tiered pricing"
"Inconsistent pricing info on company websites"
"Mislead by AT&T Website - Sales & Service not understanding"
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I've had BellSouth DSL (3Mbps) for 8 years without complaint, used for remote office and VOIP (via Vonage) Telephony services. I recently was forced to down grade due to cost constraints from my company.
Naked DSL is now available from AT&T (who bought out BellSouth 2 years ago). I downgraded to 768Kbps and the DL speed of 768 is fine. My big complaint with AT&T is their website shows an UL speed of 384Kbps for DSL w/o Phone line. As it turns out, that is for other markets and NOT the Southeast. Here, service seems to still be under the BellSouth website moniker. In any event, the UL speed for basic DSL is only 128 Kbps - which is not sufficient for quality VOIP.
My choices are to upgrade back to 3Mbps service (to get 384 Kbps UL) or switch to Comcast. Overall, there is not enough competition in the southeast to provide us with quality service an reasonable rates. I say this because my co-workers in other parts of the country have access to good basic DSL speeds for low cost ($20-30/mo) or very high speeds (meaning Fios) for equal cost ($50-60/mo).
BTW, the bundle packages are all very expensive when discussing VOIP. Even an standard landline for phone service is more expensive than Vonage.
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Review by kdjo
UPDATED: 162 days ago
member for 9.4 years, 305 visits, last login: a few minutes ago
Knoxville,Knox,TN
$45 per month
about 3 days
AT&T
"Reliable, Consistent"
"A little slower that what I am supposed to be getting (6Mbps). I get about 5.3Mbps on average. I am about 300yds from the CO."
"Overall, I am happy with the service"
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I have had the service since it became available in my area (with BellSouth). It was the only broadband available at the time.
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 Review by xsponder
UPDATED: 162 days ago
member for 9.1 years, 1614 visits, last login: 4 days ago
Miami,Miami-Dade,FL
$45 per month
BellSouth
"Rare downtime."
"Speeds have not been steady."
"Becoming unreliable!"
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I have had BS fastaccess since June of 2000. It was a reletively new service back then, but I experienced only a few bumps at the start. The advertised speed is 1.5Mbps down/upload 256Kbps. My speed stays steady at about 1200/218. Most of the trouble I had was related to the USB modem I started out with. That was rectified when I switched to a more reliable ethernet Modem.
It is the only option I have in this area until Comcast installs around here but considering the little downtime I have experienced, I will most likely stick with Bellsouth.
Update: 6/21/2004
I recently upgraded to Xtreme DSL with Bellsouth. It was a smooth transition. They first upgraded me to a static IP and days later upgraded to 3.0Mbps Down/upload 385Kbps. My speed is steady at 2450/320. I haven't had any noticable problems.
Update: 6/19/2009
It's been a while since my last BS update. Well, can't call it BS anymore since AT&T took over. Nonetheless, a few things have changed since my last review. I moved, but only a mile and a half from my previous address. I'm now a little farther from the CO but not considerably. The connection has been reliable except for a few weeks where my connection was flapping on and off. Team BS did have some trouble finding the problem but ultimately did correct the issue. They were persistent and the link has been reliable ever since. Unfortunately, I cannot upgrade to 6 Mbps since this area cannot handle it. Not sure how long before AT&T upgrades the phone lines in my neighborhood.
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You could do the 1.5 Mbps