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Review by replikant 
member for 89 days, 0 visits, last login: 89 days ago
lodged 89 days ago
 Irmo,Richland,SC
 Contract price not specified.  AT&T "Already installed, so I guess that's good." "Regular dropped connection, poor equipment, low speed cap, the list goes on" "Good service for 2002, but hasn't kept up with the times."
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When I bought my house in 2004 I installed AT&T DSL, and as soon at the 6Mbps option came out I upgraded to that. The installation was by far the easiest time I've dealt with AT&T. All comments are for Irmo, SC.
My biggest gripes:
1. Service outages - For MONTHS I've had to deal with service outages at regular times. For the entirety of last summer (2012) my service went down between 8pm and 1am give or take an hour. Bad enough if I were just goofing off before bed, but I work from home and my prime time for working is at night.
2. Customer service - OK, I assume that every telecom has terrible customer service, but as many times as I've been stuck in AT&T's voice activated robot hell I think I've earned a complaint or two here. It took me hours, not to mention dozens of points on my blood pressure, to reach someone in the right department. Once I did, they were unable to discover any issues. They did offer to send someone to test my lines, but if no problem was found at the moment the tech was here, I would be charged $100. Not too useful for an intermittent failure. Other than that there was no investigation made on why I've had this problem off and on for a year.
3. Speed - AT&T has either reached the limits of DSL technology or is unwilling to advance them further. Either way, 6M service isn't cutting it, not at the far lower speeds I actually see.
4. Uverse - For all of that, I'd be willing to swap everything over to Uverse. I've heard great things about it. Hell I've heard great things from people two blocks or so down my neighborhood, but it isn't available to me. In fact Uverse hasn't expanded up my neighborhood in the two years I've been monitoring for it.
I know company reps read these reviews, so here's my final words to you: I know you cannot fix these problems from a tech support standpoint, but AT&T as a company needs to take a long hard it's home internet program and decide if it even wants to be in this game. I wouldn't sign my grandparents up for DSL at this point. DSL is dead technology. I'm giving AT&T until June to at least plan to expand Uverse to my end of the road, and after that I am switching to cable. I hate cable, but I'm out of options.
Comments:
1 edit | AT&T is cheap AT&T wants to cherry pick and spend as little money as possible by only upgrading the areas that are easiest. If I were in your shoes and had the option for cable I wouldn't bother waiting until June. | |
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Review by majerle
member for 11.7 years, 3833 visits, last login: a few minutes ago
updated 103 days ago
- Forest City,Rutherford,NC
- $38 per month
- (12 month contract)
 about 7 days- AT&T
- "A few rough patches, but ok overall"
- "Support at help desk still not very useful."
- "My connection is now stable but is no longer better than what the local cable company offers"
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I used to have somewhat regular disconnects with my DSL line. After having my phone line completely knocked out during a heavy period of rain BellSouth finally fixed whatever was causing all of my troubles. I have not had a disconnect now for three months. I've also received a new modem after my old one died. I'm now able to order 6.0 speeds but my line wouldn't be able to handle the full speed. I was placed on max sync and the fastest it syncs at is 5024 kbps, so I've decided to stick with 3.0. The help desk is still mostly useless. I called in to try to get my connection set back to fast path and they were clueless as to what I was even talking about. Fortunately I was able to get switched back by someone at the dslreports forums. Overall I'm more pleased with the service than I was at the time of my last review.
UPDATE 1: My connection is still stable and working fine. I've had no need to call in for tech support so I am unable to comment on if the tech support is still as bad as it used to be.
UPDATE 2: I've had over a year of good service now. Still can't comment on how the tech support is these days because I've not had a need to call in.
UPDATE 3: It's been almost two years now and there have been more problems since the last time I updated the review. There have been several occurrences of the service slowing down lasting from a few hours to a few days. Other than that everything seems to work fine.
UPDATE 4: It's been three years now and things are basically back to normal. Only complaint I have now is the new Yahoo! e-mail. When using Windows Live Mail it often times takes a while to connect to the server and verify the username/password.
UPDATE 5: It's been a while since I've updated this review but in that time at&t has instituted data caps of 150GB per month. Now I have to monitor how much I download so I don't go over that limit. So far the most I've used in a month is 99.6 GB. I think the whole idea of caps is ridiculous but I really don't have much of a choice. It's either use the DSL connection with caps and rarely disconnects or switch to the cable company which has frequent connection issues not to mention charges more for the same speeds.
UPDATE 6: Update time again. Since my last update I managed to use 106GB a few months ago. Ever since that time at&t's bandwidth meter no longer works and I didn't get an e-mail notification alerting me that I had used over 100GB as at&t claims they send out once that amount is used. It seems that they are trying to make it as easy as possible for people to accidentally cross over the 150GB limit. I may soon switch to my local cable company as they've finally upgraded their network and now offer speeds faster than even U-Verse can handle, although more expensive. But at least they don't have bandwidth caps as of yet.
Comments:
| | i can relate i am using at&t's 6 meg dsl service. for two weeks i could not get any useful advice as to what was wrong with my line (swapped from at&t u-verse to home dsl) in the end it turns out that my netgear modem (adsl2+ modem dmlllpsp v2) was supposedly "incompatible" with at&t's service. bs. what they really mean is that they want you to buy their $85.00+ modem and shipping charge, which comes out to around 100.00 or more. well, i bought my modem from best buy for 40.00. and guess what? in the end it was at&t's fault. i followed their sign up and web browser login/user registration to be greeted by fail endless times. Not one service person, or even a tier 3 could help me. Netgears software worked. It even says in the help script itself to NOT login with at&t software, as it will not work. They are right. Netgears software worked, and i payed for a service of inept fools. Sure, im mad. i paid for a service i was without for two weeks.
Then on a whim, i solved it myself. Thanks for nothing At&t.
Let me just reiterate, at&t cannot apparently load youtube videos worth crap, under ANY browser. Of course this could be anyones fault, but damn was comcast better. I miss those days. | |
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Review by oneirodyne
member for 8.5 years, 72 visits, last login: 7 days ago
lodged 139 days ago
- Marietta,Cobb,GA
- Contract price not specified.
- "Nothing except perhaps that you are not legally mandated to do business with them - yet."
- "Wretchedly slow, zero customer service, total contempt for their subscribers."
- "RUN AWAY AS FAST AS YOU CAN"
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I've had DSL for 10+ years at this location, first with Bellsouth, then through AT&T. With Bellsouth, speeds got faster over time. First I had 1.5Mbps, then 3 then 6 and it was a solid 6Mbps connection, With AT&T. I'm paying for 6Mbps service and now getting 2 or LESS. Speed keeps dropping. They announce caps. They put in new equipment, speed gets even worse??? Must be all the spying they do. Worst company ever.
Comments:
 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | Can I help? can we or I help? | |
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1 edit | I'm with you I have had the same experience with AT&T. My DSL keeps going out due to their old crappy fiber to the curb system that they refuse to replace. I am actually pondering alternative internet service such as satellite. Yeah AT&T sucks!!! | |
| Reviews:
 ·AT&T DSL Service
| Another dissatisfied customer If there were any alternatives to AT&T where I live I would walk away without ever looking back. Yes the tech is old, but that is not the complete problem, tech support that does not listen and tells you that your speed is fine at 0.54 Mbps download when I pay for 6.0 Mbps. Old hardware that if replaced would fix the problem (told to me by the tech that came out to work on our neighborhood gateway) Basically if AT&T TRIED at all to improve their service I could deal with 6.0, as is when I move I will make sure never to use them again. One more customer lost forever, when will they learn...  | |
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Review by sbken
member for 11 years, 94 visits, last login: 69 days ago
updated 184 days ago
- Etowah,Henderson,NC
- $73 per month
- BellSouth
- "Down time is usually short and relatively infrequent"
- "Quality is equal to third-world and not about to get any better!"
- "ATT gets steadily worse. Their goal is to grow and increase their bottom line."
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Several years ago I agreed to participate in a international ISP project called SamKnows. You can search for that organization using any search engine. They still may be accepting volunteers. SamKnows supplies a Router (mine is a Netgear WNR3500L) free of charge and they continuously monitor my internet connection. BTW: I do NOT have any privacy concerns with this organization. In response to an email from me I received the following email from SamKnows a short while ago that states, in part, the following:
"As for the data, I don't think it entirely reflects a high quality and usable connection. Looking at your packet loss statistics you percentage is frequently over 1% and hit over 0.75% a good amount of the time. This means that 1 in every 100 packets of data you request are not getting to you. you would notice this most in stuttery voip calls and streamed video. In extreme cases you might get websites failing to load.
Your average ping is in the high 90's with an expected ping on an average connection being around 20ms. Your ping has gotten as high as 938ms in some cases. The website load test is a real world test of the effects of these and it shows that you sometimes wait up to 25 seconds for a page to load which is a massive indication of poor usability. You would expect this to be way below 1 second.
It is would be reasonable to approach your ISP with this data in order to demonstrate the problem. Please bear in mind that if this is due to poor external infrastructure there may be a limited amount they can do in the short term."
I should add that ATT/Bellsouth admits my connection speed has been capped because their equipment is overloaded and added that they have no plans to upgrade the equipment in the foreseeable future. My only option for Internet connection is ATT. No other providers are available in my area and I am too remote to get cable service.
Whenever I've experienced connectivity problems they encourage me to buy an replacement DSL Modem/Router from them since my ATT-supplied 2Wire 2701HG-B is over two years old and they recommend replacing Modems over two years old. (?) Besides, they no long support their 2Wire!
Note: My ATT/Bellsouth maximum possible internet speed is: 1536/384 which is never achieved. They openly state that the listed speed is a goal, not a actual promised speed.
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Review by Ruggero
member for 241 days, 7 visits, last login: 190 days ago
updated 190 days ago
- Miami,Miami-Dade,FL
- $90 per month
- AT&T
- "Give me a break!"
- "It's not that difficult to figure out"
- "In any other country, this elder abuse would be illegal"
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Another case ripped from AT&T. We unfortunately have come to expect this sort of behavior from AT&T. elcuco review documents a pattern, same difference. If you want to read his/hers at »Review of AT&T Southeast by elcuco
Please read this as you should be informed of the treatment AT&T inflicts upon an elderly couple suffering with Congestive heart disease. The documented facts are indisputable:
In any other country, this elder abuse would be illegal. It's not that difficult to figure out. The question is will we have the intestinal fortitude to act on behalf of these people or sit by and watch.
Notwithstanding aforesaid reprehensible treatment, the mindset of AT&T and their employees is lackadaisical and dangerous. There was absolutely no reason for trained technicians to not find a Bridge Tap earlier than three months while customer paid for 3.0 Mbps during that time.
AT&T agreement for one year of DSL $14.95 3.0 Mbps
Customer pays for 3.0 Mbps but only gets 1.5 Mbps, and that's after the three months it took the trained technicians to find the Bridge Tap
On or about the ninth month, customer discovers a substantial rate hike of $49 on their bill not specified in the contract. AT&T alleged one calendar year elapsed notwithstanding the three months customer paid for services AT&T failed to rendered.
AT&T failed to reimburse customer the modem purchase price pursuant to contract notwithstanding the customers written and verbal requests and assurances from an AT&T supervisor.
AT&T is dropping the elderly customers speed daily, sometimes multiple times a day. The speed never goes up ONLY DOWN!
What started as speeds of 1.5 Mbps is now ONLY .74 Mbps (point seventy four).
Again, Current speed is under POINT SEVENTY FOUR .74 Mbps and DROPPING
Avoid the belief that the public is uneducated. A week doesn’t go by when there isn’t an article documenting AT&T's over-zealous or too abusive treatment of a large segment of their customers including the elderly. Notwithstanding the prevalence of censorship it appears America is crystal clear. No one is trusted less than politicians and AT&T.
»AT&T Will Detail the Fate of Its DSL Users Nov. 7
»AT&T Fails to Sell Aging DSL Markets, May Upgrade
Comments:
| | Seriously? I you don't like the service cancel it. Abuse? You've got to be kidding me. | |
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·AT&T Southeast
| Re: Seriously? Avoid looking like a paid patsy, a mouthpiece for AT&T. Many of us have been reading your other replies wirelessdog.
Avoid the belief that the public is uneducated. A week doesn’t go by when there isn’t an article documenting AT&T's over-zealous or too abusive treatment of a large segment of their customers including the elderly. Notwithstanding the prevalence of censorship it appears America is crystal clear. No one is trusted less than politicians and AT&T. | |
| | | | | Re: Seriously? You are entitled to your opinion as I am to mine. I'm not saying they are not providing bad service - they may well be. What I am saying is, it isn't "abuse" as you put it. Cancel the account and move on to a different provider.
From what I gather with this review you are posting for someone else. Care to clarify? | |
| | | | DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 Reviews:
 ·Google Voice
·magicjack.com
·AT&T Southwest
 ·DIRECTV
·AT&T Midwest
1 edit | Re: Seriously? said by wirelessdog:You are entitled to your opinion as I am to mine. I'm not saying they are not providing bad service - they may well be. What I am saying is, it isn't "abuse" as you put it. Cancel the account and move on to a different provider.
From what I gather with this review you are posting for someone else. Care to clarify?
That's the same questions I have been asking. If you read it, it typically doesn't meet an individual service review. That's the whole point behind the review. I kept thinking it's against DSLR's policy to use reviews for advertizing (cruzio comes to mind) or handbilling of potentially political issues. Now had he talked about individual service that would have been a different story, but so far I see nothing to indicate this was individual service.
As far as speed drops, probably a sync problem. Most people here realize that DSL is sold in speed tiers with a minimum and a maximum speed. Since you have a MODEM the DSLAM and the MODEM will negotiate for the best possible speed based on tones it recieves (think large faster dial-up modem negotiation). Now if those tones do not add up to the full speed, of course you get less. Just like you did when you dialed up expecting 53kbps instead you got 28.8. DSL isn't much different except it does it on a larger scale and you don't have to have a dial tone on your line, and not dialing a number.
For instance, let's take just the profile of "express" for 13 state.
that profile has a minimum of 384/128 sync.
It has a maximum of 1536/384.
Now, in a perfect world, where cabling is perfect and no one was over 1000ft from a Central office or Remote terminal you would get 1536/384.
Fact is people live many different distances from the Central office or Remote terminal. One person might be living with the remote right in their back yard, another person might be living up to 2 miles away from the same remote. I don't expect the guy living 2 miles from the service terminal to get 6mbps at over 11000ft. I would expect him to get 6mbps at 1000ft. There is a large difference between both distances.
Even internal wiring in the house can play a role in distance. I saw one case I had once where the old 4 prong wiring added what I see is 10,000ft of resistance to a line. It was barely hanging on to 384/128 while the rest of the neighbors had 3mbps (some even had 6!) While this might look as discrimination, it's nothing more than wiring in a premise problem. Since 1984, the wiring in a home belongs to the end user/homeowner and never was at&t's responsibility after that. That seems to be forgotten quite often by homeowners. Just recently I heard today that in some newer homes they are not even putting in phone jacks anymore. Today it's just ethernet jacks with ethernet wiring ran to them.
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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| | | | | | | | | | | | Re: Seriously? We have a wholesale agreement with most carriers to resell service. I don't think I have ever sold an AT&T account but it comes to mind they aren't like Verizon. When you run the prequalification it comes up with a speed range IIRC. That is probably for a reason. | |
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 Review by mitchell
member for 10.8 years, 2589 visits, last login: a few hours ago
updated 206 days ago
- Darlington,Darlington,SC
- $45 per month
- about 30 days
- AT&T
- "I've been on ATT/Bellsouth since 2002"
- "email via Yahoo is a joke.."
- "Great bang for my buck!!!"
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I have been checking Fastaccess.com for over a year to see if I qualified for xDSL. I finally was!. I was so excited until the install date was in November 2002. I had a long face for a few days. BS called one day and said my due date was changed to October 2002, I felt better and started reading BroadbandReports.com.
In August 2002, I saw the DSL installer at my local (>>
So a day or two later I;m ticked and was realyl upset as the IP connection is a major part of my families lifestyle (streaming video, news, netflix, surfing etc) so I saw that Time Warner (wash my mouth with soap) wsa running a triple play promotion, so I asked several coworkers who were already customers and the assured me that the TW has gotten some better over the years but to watch the bills close.
I made the move to TW and I happy so far. I have HDcable, Phone and IP for less than what I was paying for Phone and IP alone plus I was paying almost $80 for Driectv with no locals and no HD...or HD DVR...I am happy and I have no contract...
Bottom line? Thanks ATT you've been good, but when you purchased Bellsouth and ran off the great folks from Bellsouth, you now have become another terrible company to deal with. Bye.
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Review by elcuco
member for 4.8 years, 49 visits, last login: 27 days ago
lodged 215 days ago
- Miami,Miami-Dade,FL
- $60 per month
- about 5 days
- AT&T
- "my phone line is pots, had phone after katrina & wilma hit"
- "I pay for 1.5 mbps & never get that download speed, have to keep calling customer service & requesting to check my service."
- "they are forcing you to buy uverse service."
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none, didnt want comcast, tried aol for a while before dsl came out. had the 3 mbps dsl, then they came out with uverse and they told me i could no longer get the 3 meg dsl, downgraded to 1.5 meg, but have never gotten the speed i pay for.
have the netgear versalink b90.
Easy to pay for service on line.
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 Review by taco_hell
member for 11.5 years, 510 visits, last login: 133 days ago
updated 283 days ago
- Fort Lauderdale,Broward,FL
- $49 per month
- (12 month contract)
- about 14 days
- BellSouth
- "get 5 dollar discount if you have some services from the phone company"
- "tech support and sometimes billing department"
- "The lost son has come again"
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i was a bellsouth costumer but after being tired from all of their abuses i changed to directv dsl. Bellsouth has monkeys working in their billing department, they always made mistakes on my account, charged me $200 dollars for installation where i did the installation and nobody knew why that amount of money was in my account. My service always was disconnected at the beginning of the month due to some misunderstanding between bellsouth adsl and bellsouth the phone company. In other words if you suffer from ulcers or hemorroids, don't go with bellsouth, if you do prepare yourself for long waitings and long fightings and all you get is a "we are sorry" but that does not guaranteed that the same mistakes are going to stop. When it wasn't working i called the tech support and as always they don't know what is happening and after all the drill they decides to forward the call to billing information which takes 20 minutes in hold 20 minutes to find out, 10 minutes fighting and oh no manager around.
Thank god that bellsouth doesn't own the only dsl provider in miami and i am happy with the current one.
Update, after DTV went kaput i switched back to BS, now i upgraded it to extreme package and i am kinda happy. Tech support sometimes is a awsome and some other times is a pain in the arse.
But overall i know they are not going to file for bankrupcy...yet
Update: Service is ok, caps baaaaaad. I do not have uverse, i am not crazy to pay $300 bucks out of the bat. Caps are kiling me, i cannot even watch on demand shows.
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Review by jfinch1
member for 11.8 years, 995 visits, last login: 100 days ago
updated 357 days ago
- Knoxville,Knox,TN
- $37 per month
- "37.50 for 1meg k/bits, I guess that's a plus?"
- "Not the fastest broadband, Bellsouth support was head over heals better than AT&T. AT&T support is the worst I've experienced"
- "I think AT&T wants out of the internet business, support is almost non-existant."
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UPDATE April 15, 2012. The line tech showed up at my house today, turns out a rodent had ate one of the 2 wires into in the junction box, that feeds my house. Service has been restored. The line-tech also informed me that the fellow AT&T sent on Friday was an indoor tech, which was a waste of time, since I had informed them I had tested the line at the NID. Anyway, 8 days after contacting them, I have DSL.
Update April 14, 2012 Got my daily Robo-call at 5 informing me they didn't fix the problem and that I have a new appointment for Monday at 8am.
UPDATE April 13, 2012. Alrighty. The tech came out today, checked the line at the NID and informed me that I wasn't getting a DSL signal, and he's turning it in to a higher-up. What he found isn't really true, my modem syncs up at a slow 223K/bits, if you wait 15mins or so for it to do it. At 5:45, I got a robo-call from AT&T telling me they were sorry they missed my appointment, but they would have things fixed between 8-5 on Saturday. We'll see.
UPDATE: April 12, 2012: Well that's interesting, it was 2 years ago almost to the day since my last ordeal with AT&T DSL. Last Thursday, a week ago, my Westel 6100 modem lost sync at 5:30pm and was down most of the evening. Normally it syncs around 1200k/bits Well, when it came back up on Friday my download was syncing at 223k/bits and my upload was 384k/bits. I called AT&T Saturday, explained to them I don't have phone service, and that the DSL line into the house was a straight run from the NID (cat 6) and that I have 2 different westel modems and they were both running slow. The foreign lady said they would have someone out Thursday, a whole week after the trouble had started. Thursday rolled around, I took the afternoon off for my 1-6pm appointment. Around 4pm I got to wondering where the tech was, and called to see if he was coming. I was informed he had already been out, and there was no problem with my line. I was not happy. I went ahead and ran a cord out the window to my NID (which still had spiderwebs around it, proving no one had been out), and sure enough, my sync speed was still crawling at 223k/bits. I called AT&T back to let them know my problems were NOT resolved. Chloe informed me that Tyrone would have a line truck to my house before 6pm and that they would call to verify that the tech had been by. No Truck, No Call. I wasted 4 hours of leave from work and missed a dinner date and still had crawling DSL. I called back at 8pm, got an American named Joey who said he would send a truck Friday between 1-6pm and that they would call at 5:30 to verify my DSL was working. I let him know I couldn't be off work again, but since the problem was outside of the house, I would be looking for their phone call.
I am so over AT&T, they have totally ruined the former Bellsouth.
UPDATE: April 12, 2010: As you can see below, I dropped my phone service on March 19th but kept my DSL Ultra service. I got the bill today. It was $72 instead of the expected ~$38. Nicole from AT&T Internet explained to me that since I made a change in my service, they changed my billing period. In the past, I was billed for the month I had just been through, but NOW since I dropped my phone I am being billed for the month in advance. SO, they charged me for 2 months of DSL in this bill. Good ol AT&T, they'll get ya one way or the other.
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I've been on DSL ultra for over 10 years, with speeds from 880k download to finally 1.2 meg download. Yesterday I called to finally turn off my AT&T phone service, because my monthly bill for phone and DSL had climbed to $82 a month and I already had a cellphone.
My Connection has been pretty stable on the whole for many years, except for last year, the speed would drastically drop on either really hot days or when there was a home football game. Either way, it would be in the around 150k. The last time a tech was out here (about a year ago) he told me to never bother with trying to get a 3meg connection, because of my distance from the CO. Well, while having my phone turned off yesterday, I let Debra talk me into trying the 3meg service. It didn't work. My modem (Westell 6100) couldn't keep a connection. This morning the field tech came out and checked the wiring and told me what I tried to tell Debra, my home is too far from the CO, we have to drop you back to 1.5meg service. Anyway, I'm up and running again, but I have to wait to business hours to call billing and get them to fix my bill. (see update)
Over all, AT&T is very friendly and fast to try to correct service problems, but the online help isn't near as good as their field techs.
Comments:
DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | if you still have problems Hit us up. | |
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 Review by northalabama
member for 11.8 years, 348 visits, last login: 35 days ago
updated 1 year ago
- Huntsville,Madison,AL
- $48 per month
- about 7 days
- AT&T
- "I Receive 90% of My Purchased Speeds"
- "Still Pricey, Poor Value for Price. TERRIBLE SERVICE!"
- "It's OK...For Now..."
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1/2012: Gone to U-verse...I know, I know, it's oranges for oranges, but if the speeds are faster and they have a good promotional offer, what is there to lose? I better be careful, because I am talking about AT&T...
11/2011: MAJOR outage in the southeast today, and after 6 hours, I called tech support. I spoke with a rep, whose native language wasn't American English, who repeated everything I said back to me. Try having any conversation this way, much less tech support questions. They just zeroed out their service rating as of today, and may even accomplish what I thought was the impossible...chasing me back to Comcrap!
8/2011: After 8 months streaming Netflix and using VOIP, my wireless gateway failed (wireless only). AT&T replaced at no charge, but only with a disconnect threat. A Motorola Surfboard with Comcast will look pretty good after the promotional price has ended.
12/2010: Dry line DSL up and running, self-installed, cancelled service call, and home phone number ported to Vonage cutting my total bill in half. Netflix is streaming HD ok, but I will always be on the scope for a new service offer...my relationship with AT&T is hanging by a thread.
11/2010: I called back at opening time, 7 am on the dot, got right through. The rep apologized, said she was unable to login to her computer (why did she answer, then...maybe she should get to work a little earlier). She promised to call me back, but I wouldn't be fooled, and I have call waiting, so I dialed right back, and waited another few hours. That's it, I called back to DSL to disconnect my service, and got right through...who knew! I requested a dry line DSL connection, accepted a save offer to keep me from cable, and will cancel my home phone once the order is processed...no more AT&T home phone, I've HAD IT!
11/2010: I called customer service twice today. After waiting on hold for 2 hours and 45 minutes the first call, I began to think to myself "surely my call was lost somewhere, they can't be this busy", so I hung up and called back. I fell asleep 1 hour and 30 minutes into the second call (thank goodness for speakerphone!). This level of service, regardless of the reason, is completely UNACCEPTABLE.
3/2007: No noticeable downtime, constant speeds, no complaints other that value vs. cable internet. I recently upgraded my modem, noticed a noise profile, requested removal, and was taken care of right away. My ping is about half of what it was before, no transmission loss, and slightly faster speeds. Can't complain.
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