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All reviews of AT&T Southeast (DSL)


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2600 reviews (1566 good) (466 bad)
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Review by smashcraft See Profile
member for 1.8 years, 68 visits, last login: 2 days ago
updated 2 days ago

  • Louisville,Jefferson,KY
  • $24 per month
  • about 2 days
  • BellSouth
  • "Solid POTS connection, Complete Choice Basic is a good value!"
  • "None"
  • "Solid, reliable connection, decent price."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Insight Communic..
·AT&T U-Verse
1/14/13: ordered new telephone service from AT&T (old Bellsouth) on 1/6/13 to port from local cable telephone company. Due to poor cell phone reception, I need to keep a POTS line. Becuase of a promotional offer, I pay 22.59 after taxes for the complete choice basic package. It includes unlimited local calling, caller ID and call waiting ID. No long distance, no other features. Installer arrived around 3:00PM and had to re-configure my NID outside since Insight cut the Bell telephone line a few years ago when installing their service. Dialtone was present in about 30 minutes and the installer closed out the number port. My telephone number was active within an additional 30 minutes.

I did not order any internet services as my only option was Uverse and had prior issues with their customer service in the past. The customer service with AT&T Phone/DSL has been amazing. DSL is not available anymore where I live, and even if it was, I cannot drop to a lower speed having had 15megs through my cable company for so long.

Overall, I have been pleased with this phone service and the customer service received. More updates to follow...

4/3/13: solid connection, no problems to speak of. A porting issue occurred for about two weeks after my telephone number was ported. Anyone using my previous provider (Insight Phone) was having issues calling my telephone number. It was giving a number disconnected intercept message. After investigation, there was something wrong at the switch so it has since been taken care of. Still have the basic phone, no long distance, but do have caller ID and call waiting ID. After taxes, it is about 24.00 a month. Definitely cheaper than my previous telephone service with the cable company.

Comments:

cheapatfirst

@reliablehosting.com

just wait until that promo is over

after you promo your $24 bill will jump to around $40.

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Review by dandeman See Profile
member for 11.3 years, 4769 visits, last login: a few hours ago
updated 6 days ago

  • Chapel Hill,Orange,NC
  • $46 per month
  • about 4 days
  • AT&T
  • "Just converted old 6mb DSL to 6mb U-Verse HSI"
  • "The usual apprehensions about changing service, but all worked out well so far."
  • "Very pleased with installation and glad to see AT&T followed through with upgrading service at my location."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

04/01/13 Update: got the email notice that my old (BellSouth era) 6.0mb DSL service was going to go from $43 to $46 per month.. Checked and found U-Verse HSI is now available at my location and decided it was time to upgrade.

Put the order in on 3/26 got the NVG510 on 3/29 with 4/01 as the planned installed date.. Tech called Monday that he was coming out to switch over the line at the DSLAM and came to the house to replace the NID, which was quite old.. Tested to make sure the line was good and waited to see that the modem came up.. He really went the extra mile and tested the line again through the home run inside the house to make sure everything was clean..

Excellent install experience, great tech!. I would only hope that AT&T management would appreciate that good techs can make all the difference in the world in how customers perceive the company.
-------------------------------
09/26/12 Update: About 3 weeks ago, my normally fast 6.0MB service started degrading to as low as 100-300 kilobit intermittently during the day.

I've been using VisualWare "My Connection Business Edition" Connection Analysis Software to see what is going on.... So far I've seen ATT backbone routers with up to 77% packet loss, excessive IP Forced Idles, depending on the route taken through ATTs backbone network.. At other times performs very close to rated speed I'm paying for.. I hope this isn't permanent for ATTs remaining DSL customers..

03/04/12 Update: My local DSLAM has been upgraded... was able to upgrade to 6mb down/512kb DSL; new IP-DSLAM (or UVERSE, not sure which it will be) is on site... Tech support during upgrade was great. Connection reliability, tech support review ratings raised from experience.

11/10/11 Update: Dropping the ratings down over the ongoing intermittent connections errors with yahoo email.. Some could say well that's Yahoo's problem.. but AT&T has to get the credit for choice to outsource email to unreliable provider..

I switched my outgoing email service to DynDNS outbound mail hop for only 20 bucks a year, and secured gmail email names I like, in case I need to drop use of all my old bellsouth.net email accounts..

10/03/2010 Update: Email seems to have settled down and more or less works OK. Client email software still gets intermittent log in failure, but just ignore as I know it's timing/loading in their system.

EMail Servers are unreliable since changeover to Yahoo...

Connection is now rock solid since long term problem referenced below was fixed.

Only 3 line drops (in the normal range) since 5/29. No drops since 07/01/09 and counting.. 8MB download/512KB upload sync rate.. (capped in 1.5mb as that's the service I pay for.)

------------------------------------------------------------------------------
After quite a long period of problematic disconnects, my DSL has gone back to rock solid since 5/29/09. Only 2 disconnects have occurred since then. Can't say for sure that is what fixed it, but I did see techs spending a good part of a day working out at my DSLAM 1/2 mile away.

My modem and local loop (at the house and down our private road) were not touched.. The local loop connections inside the telco cab/DSLAM which may have been worked on..
-----------------------------------------------------------------------------
Local DSL Loop work just fine, but very frequent disconnects.

AT&T BellSouth is no longer in the rock solid category... There are periods that it is rock solid and then there will be periods (mostly weekends) that reoccuring PADT commands are sent to knock down connection....

Since my DSL modem is set up to automatically reconnect, it does so.. but sometimes it continually cycles through connects/disconnect sequences.. and then it will run rock solid other times..

I have IP address monitoring software so I have date and time stamps every time they knock down the dynamic IP connection.


Comments:

engine

@bellsouth.net

bad speeds

My sister-in-law and I also have major problems. one tech said the under ground cable must be replaced. They sent two different techs out, the last of whom called central and told them to boost power. They did and I got over 1 mb for first time (paying for 3 mb). In a week it was back down to 300kb download and 315kb upload. Sister-in-law's speed is 215 kb and 315kb upload. Neighbor gets 18 mb on cable for the same price. Guess what?

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Review by Moropo See Profile
member for 10.7 years, 4352 visits, last login: a few hours ago
updated 14 days ago

  • Hialeah,Miami-Dade,FL
  • $45 per month
  • about 7 days
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·America Online
It was OK for its time.

Comments:






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Review by sempergoofy See Profile
member for 11.7 years, 5178 visits, last login: 1 days ago
updated 48 days ago

  • Smyrna,Cobb,GA
  • $55 per month
  • (12 month contract)
  • about 7 days
  • AT&T
  • "Uverse TV, 18Mb Internet, and VOIP. Fast and reliable thus far"
  • "Order system for VOIP transfer of two POTS lines is a disaster"
  • "Combination of bundled services seems to be a winner."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I migrated from Bellsouth Xtreme 6.0 DSL service to 18Mb Uverse as soon as it was available in my neighborhood. With the exception that the legacy Bellsouth systems could not correctly allow an order to move my home's TWO pots phone numbers to succeed, it has been almost flawless. It took 3 tries until they finally got their act together to be able to move two lines to Uverse in my home.

The internet service aspect has been reliable thus far. TV service, too. Voice was just finished migrating to Uverse today. So far, so good. Really like the VOIP features.

The $55 I indicated above is for just the 18Mb internet portion of my total bill. The TV and voice add (much) more.

Ping times are a bit high, but I don't game so that does not bother me so much.

»www.speedtest.net/result/855139582.png

Update January 3, 2011 - Service has been reliable. I did have to have the residential gateway (RG) swapped out when one of the two RJ-11 ports for my two phone numbers began producing background white noise. Before scheduling a truck roll, the tier 1 rep that I got decided to take it upon himself during his diagnosis to login to my RG and reset it remotely to factory defaults. Really was a pain in my @ss because not only did he not discuss his plan prior to doing the reset, but I lost all of my local customization including long wireless keys, list of allowed MAC addresses, and LAN subnet customization (I do not use 192.168.1.x). It actually took two separate swaps of the RG before that problem was fixed. They carry only refurbished units on their trucks apparently for service calls, and the first refurb was marginal at best. The tech actually called me about it shortly after she left since she was monitoring it from her laptop to assure success. (Kudos to her for doing that.) She returned and we did the replacement again.

I also noticed that after the switch from POTS to VOIP, I began receiving more unsolicited junk calls despite my phone numbers having been on the national no-call list for many years. I resorted to using the new call-block feature of Uverse-voice against the repeat offenders. Of course, that does little good for first time offenders. Not sure why the change to Uverse-voice would be related to such a phenomenon, but I definitely correlate it to the beginning of my use of Uverse-voice.

Update October 4, 2011 - No new information to add. Service has been reliable. Here is a new speedtest result: »www.speedtest.net/result/1517055268.png

Update Feb. 18, 2013 - Service remains reliable for me.

Comments:

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Review by timcuth See Profile
member for 12.5 years, 5550 visits, last login: a few hours ago
updated 67 days ago

  • Pelham,Shelby,AL
  • $38 per month
  • about 1 days
  • BellSouth
  • "Extreme 3 is more reliable than ever"
  • "Email service is worse than ever"
  • "Good, solid connection"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

UPDATE 31-JAN-2013

Still no changes. 3 mbps service is still good, while 6 mbps is no longer offered to me. I cannot get U-Verse service, either.

UPDATE: 7-FEB-2011

Not much has changed since my 2009 update. I'm still using the old Westell 6100 and I still have a solid connection. No news is good news, I guess.

UPDATE: 20-DEC-2009

Motorola 2210 burned up and I replaced it with old Westell 6100; connection is now very reliable. Speeds are very good for my service level. AT&T switched to Yahoo! web mail and it is really awful. I am now using a paid web host for my email service. Tech Support is also awful - when you call with a problem, they want to talk about and do anything except something to do with your problem.

UPDATE: 5-Sep-2008

I had to go back to Extreme 3. 6 dropped sync too often. The good news is that I stayed on ADSL 2 instead of g.dmt and my connection is now very stable.

UPDATE: 13-Feb-2008

After years of waiting, I was finally able to order Extreme 6 service. First speed test gave 5119 down and 424 up.

I gave up on the email and went to a paid email host. Bellsouth's spam filtering lets through too many spams and filters out too many good messages, so I was spending all my time separating my email.

Comments:

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Review by Tekman222ps See Profile
member for 9.5 years, 3977 visits, last login: a few hours ago
updated 166 days ago

  • Jackson,Butts,GA
  • Contract price not specified.
  • BellSouth
  • "consistent speeds and uptime"
  • "none"
  • "Great Service, no real problems"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Over the last 5 years, I have had 1.5, 3.0, 6.0, and now back to 3.0 since I moved to a new location that does not yet support 6.0 service. Through it all, and with all tiers of speeds the service has been rock solid. The few times that I did encounter a loss of sync were dealt with promptly.

Update 07/09 - Still going strong. Supplied modem (Motorola) died, replaced with a Netopia and all is good...

Update 8/6/11 - Still no issues - as reliable as ever although with my current position at my job (I work remotely) - the 150GB cap is going to be hard to manage. Unfortunately I do not have any other options at this time

Update 10/23/12 - Still no issues - wish I could get faster speeds.....

Comments:

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Review by Tel See Profile
member for 11.4 years, 4010 visits, last login: 1 days ago
updated 210 days ago

  • Mauldin,Greenville,SC
  • $105 per month
  • about 3 days
  • AT&T
  • "Reliable"
  • "Not a thing so far"
  • "Excellent Service"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I have 6meg internet and am on the 32meg profile. I am able to view 4HD channels at the same time. With the 6MB internet I can and have streamed HD movies from Amazon with no problem.

I have had AT&T Uverse now for 2 years and as opposed to Charter where my service was out weekly, I have yet to experience an outage on my TV or internet. Others have reported pixelating or tearing especially on sporting events. I have yet to experience any of these and the picture quality is comparible to Charter cable.

Comments:

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Review by CplEstesUSMC See Profile
member for 8.1 years, 507 visits, last login: 3 days ago
updated 217 days ago

  • Winston,Douglas,GA
  • $42 per month
  • (month by month)
  • about 10 days
  • AT&T
  • "I ordered 6 meg DSL and I get it 6.5 down 435 K up consistantly."
  • "Desperatly need more upload BW"
  • "You get exactly what you pay for here."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Comcast
·AT&T U-Verse
I’ve had this service for about a year now. I’ve switched from Comcast and I will never switch back. Comcast didn’t provide bad service, it’s just whenever I needed something, or needed something to change it was like pulling teeth and another $40-$50 service call. Comcast also went down very consistently at 2-3 am. Sounds like a maintenance window but that’s a lot of downtime.

Also worth mentioning, the latency on this connection is MUCH better than on the cable and I’m still trying to figure out why. Cable modems clock in around 30-38 Megs down and almost that speed going up so the only place I can think of for the latency is congestion and maybe even collisions. Oh yeah, and I was ¼ mile down and across the street from the head-end so that was about as good as you can get it.

-UPDATE- March 10 2011

I've conditioned my NID and went from cat5e to CAT6 on my home run, installed a nid filter and now I have a VERY clean line. 0 line code violates of the course of 4 days. Since ATT took over from bellsouth I've been throttled from 6.5 megs to 5.7, I'm sure this is ATT having a different definition of 6 megs than bellsouth. Bellsouth accounted for ATM/PPPoE overhead, and AT&T did not. But then again this is the most reliable internet connection I've ever had. I get 5.7 megs morning, afternoon/and night, and trust me I've looked for dips. Netflix streams HD without 1 single problem. Upload is just as consistent but since I have a fast machine and good router, I completely saturate the upload when uploading HD video to youtube. I truly need more upload BW.

- June 2011

"Upgraded" to U-Verse

Comments:

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Review by DeltaElite See Profile
member for 11 years, 3421 visits, last login: a few minutes ago
updated 219 days ago

  • Covington,Newton,GA
  • $45 per month
  • about 31 days
  • BellSouth
  • "Fast and ussually reliable"
  • "See review"
  • "Kiss that freakin dial up GOODBYE!!!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Ordered in November 2001,,,up in running a month later due to excessive operator headspace and some ancient station wire....

Connections run 200/1100 consistantly...Using a STHE on a ME 1.4 gig pentium 4. I have few problems connecting,drawing email or downloading.

Tech support is great if your patient and get the right person....If your get unlucky and get a dead fish for a tech,hang up and try again as I've never waited more then a couple of minutes for an answer and never called more then twice in one day.

It's cheaper then a second line and I really apreciated being able to download IE 6 in less the 3 minutes....3 attempts on dialup timed out after 2 hours.

Now, I gotta go to Walmart and get some shotgun shells, its time to do some justice to the V90 modem at LAST!!!

9-26-02 Still trouble free, still get consistant speeds... I am now spoiled and will never be able to go back to dial up again.

5-10-03 Still smokin....Other then 2 self installed problems on the house wiring (And self un-installed after much cussing and fussing ) its still trouble free.

12-11-03 Speed touch Home died. 4 days later truck arrives and tech hands me a new westel. 80 bucks for the dispatch and I'm going again. Speeds are now 220/1235 consistantly . Bye Bye Alcatel!!!

03-04-04 Still consistantly 212/1230...No problems that were not self installed.
Looking forward to 384/3000 service if it ever arrives.


Westel 2200 with a WinME 1.4 gig P4. 520meg RDRAM

7-8-04 Still rock solid....Upgrade to extreme smooth and burp free...I am a happy camper.

12-02-05 Still rock solid.

8-12-07 Float between 3mb and 6 mb service....depends on the budget....Billing is 100% on and the service is still rock solid....Upgrade to Netropia 3347 to put sons laptop in on wireless....never a hiccup.

If they ever tell me I cant have it anymore the shotgun and the computer meet in the backyard.

3-27-09 Death, taxes and 380 up,3000 down....Since 2000 I've had 3 modems, and 2 infected computers.

I'd keep the service and pay the bill even if I wasn't an employee.

Disclaimer....I am a AT+T employee....But still, I have had no troubles that were not user caused in the entire time I've had the service.

10-sometime-2010 No changes.....320 up 3.0 down....Still on 3347.

7/5/2011 in respoce to system message I'll update.

Nothing has changed. As long as the bill is paid the speed is the same and the service consistant.

10/14/2011.....The plot thickens....

Last friday I came home to no sync. Called Support saturday and could not get past the robot because of a large network outage in my area....Sunday....monday am same...Tuesday I call a buddie to find out what the outage was and the dslams I am served by are out because they have no power....ETR wensday PM.
Since repair my 6.0 speeds are more like dialup. Support says "sorry,we dont warranty speeds.

If it didnt mean going to Charter I'd be a gone Pecan.

8/31/12 still here still chuggin along....Wish the'd bring uverse out another 1/2 mile.

Comments:
bigozone

join:2003-04-11
Gray, KY
Reviews:
·AT&T Southeast

1 edit

credit for days of service missed

if you feel it's work the hold time,

call ATT and complain, tell them you were w/o access to the net due to being unable to connect for the full day/days including any partial days... and at least get a credit applied to your bill to insure you only pay for what you had access. they can't force you to pay for times you were unable to connect especially when it was due to their problems!!!

i do it every month that they have an outage that i know about in my area.

bigO

P.S. while they don't warranty speeds they do have an obligation to provide you with service 24-7/365.. so at least make them credit you the $ for days of service missed.

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Review by jimmyc65 See Profile
member for 11.8 years, 2207 visits, last login: 258 days ago
updated 260 days ago

  • Brookhaven,Lincoln,MS
  • $44 per month
  • (12 month contract)
  • about 120 days
  • BellSouth
  • "excellent speeds both up down"
  • "tech support reads from a script.....not much help; tech has gotten much better"
  • "excellent service for the price"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·AT&T U-Verse
·CableOne
I had to pre-qualify for the service back in march, I received an email saying I would have service on May 18th. After several calls to their service center I was finally given a final install date of May 28th. But as with most things they had to back order my modem for 2 weeks. They shipped my modem(an Alcatel Speed Touch USB modem) while we were on vacation in Florida. Thank Goodness UPS held it for me.

When trying to install the software for the modem it became apparent that something was wrong with the install disk. After much cussing and fussing we finally got it to work with the help of someone who had already install theirs and knew about the problems we were having. Installation after that took about 20 minutes after downloading some updated drivers.

The only problems we have had has been with a line problem up the street where some squirrels have chewed into the line, we lose sync everytime it rains and water get in the lines. But after several calls to Bellsouth DSL and the Regular Bellsouth the problem has been solved.

So if you live where you can get service get it, it is well worth the money. We average between 1185/241 and 1204/256 at all times.

Tech Support needs to be trained a LOT better and not just read from a script and give the run around.

UPDATE.....

We have had DSL service now for 6 weeks and after a few problems with the tree rats we have not had a single outage until 2 weeks ago when lightening struck the CO and knocked out our card.The service was down for 2 days (sat/sun) but back up and running by 7:15 am on Monday. So far so good!!!!!! Everything has been working as promised and of course tech support still doesn't have a clue. Some may know a little more than others but not much!!!!!!!!!!!!!! So once again I will say if you live in the Brookhaven area and are looking for a high speed connection check out Bellsouth DSL. Oh yeah by the way the local cable co. is offering 560/128 for about $10.00 more a month.

UPDATE 02/06/02

Well it has been 8 months since we had Bellsouth DSL installed and so far GREAT the UL/DL speeds have been constant and steady around 1.2-1.3/220. For this area these are great speeds considering that the local cable co. is offering about half that for about $10.00 more a month. I would recommend this service to anyone. Even Tech Support has improved since my last review in July. I must really commend Bellsouth for their commitment to improving TS. Hopefully Bellsouth will continue to offer this great service and not go the way of some providers who start out great and then end up sucking. Read some of the reviews posted here and then be grateful of the service we have with BS.

UPDATE 8/26/02

Well after over a year of service I still say BellSouth DSL is still excellent for the money. I have had no outages other than those that are scheduled ie,, email server work. Absolutely no drops in service for over 6 months even in bad weather. Tech support seems to have gotten better since June of last year. I now use the connection manager( the new version) and love it. CM is a great tool for letting you know about outages such as email and new groups. Also I like the ability to be able to talk to Tech Support without having to call them.

Now if they would only drop the extra $10.00 for their networking package. I would like to network a laptop but will have to buy a new modem, so that is out of the question for now. But overall excellent service!! Kepp it Up!

Update 05/04/03

Well after almost 2 years of FastAccess I will say that they ROCK...... In the last year I have not had any down time other than sch. server maint. Speeds have held steady and never decreased even when I set up my home network. If anyone has a chance to get the service jump on it....

Update 09/19/03

Still Very Impressed with the service!! They seem to be getting better with Tech-Support also. And we had a "Decrease" in our monthly charge for DSL. Since we are complete choice customers our monthly charge dropped to around $40.00 a month.

UPDATE 01/17/04

I recently had a problem with my Westell Wirespeed modem loosing sync. called BS and told them about the problem and was basiclly told it was a problem with my computer and not the modem. BS had recently done a firmware upgrade to the moden via remote access. I didn't have a single problem with loosing sync till that point and told the tech that, but again the answer was it was my computer and not the modem. Hummmm seeing as I was going nowhere with the tech told him thank you and hung up. Called right back and got another tech who actually ran a line test and said the footprint looked ok... ok the connection was fine at that point. Again I was told that it was my computer and not the modem,again told the tech guy about not having any problems before the fireware upgrade was told this time that the upgrade would not have anything to do with the modem disconnecting???? WTF???? Ok hang up with this guy...

Think about it for a few minutes and call back and ask to speak to a supervisor and I will not talk to anybody else but a supervisor. I finally get one on the line and explain my problem.. and tell him before he has a chance to say anything else that BSFA is no longer my only option for broadband we now have cable highspeed here. But before I switch I will be calling every hour on the hour for the next month about my modem and if I think about it between the hours I will call every 30 minutes and complain about the problem.... he ask me to open the modem interface and enable remote access.. I do so and he tells me that he is going to reflash the modem with another firmware upgrade. So he reflashes and the modem resets itself and I haven't had another problem. So it was the modem after all..... gee whiz guys come on... So after this adventure with tech support I feel that I needed to update my review and unfortunatley drop my rating for theirt tech support..... Sorry guys MAYBE you will do better if I should have to call ya again.......

UPDATE 04/17/04

Upgraded to DSL Extreme this week and the upgrade took all of 2 days. I am extremely satisfied with the upgrade. Came with static IP and cost me all of $5.00 for the upgrade... If ya can get the service GET IT!!! As far as I am concerned there is no better ISP out there.. Also had to upgrade Tech Support score now, I have has some dealings with them lately and they really came through..

UPDATE 10/31/04

Well Six months into the new Extreme package and not one complaint. I've had no downtime or outages in the 6 months since the upgrade. I'm using the 2wire home networking modem/router.. No problems with it at all and love the way it can be configured to allow/disallow computers on my network to access the net..

UPDATE 3/28/05

OK guys and gals I just thought I would update on BSFA after what happened last Firday and Saturday. On Friday the 25th after getting home from my parents house I noticed something strange on my desk, It was the Broadband Link light flashing on my 2Wire modem/gateway. Hummmm that can't be good, but after almost a year with the 2Wire and no service drops I figured it maybe time. I left it alone for a while thinking it would re-sync but no such luck,GRRRRR... I went through the usual stuff to reboot and check all connections and such but still no sync...

Oh well I thought go ahead and bite the bullet and call tech support, oh yeah I forgot that I ran the help center program that comes with the service and it gernerated a trouble code to give to tech support when I called them. Called tech support told them what the problem was and gave them the trouble code and the tech gal said it was "excessive line noise" but she wanted to run a test from her end and she would call me back in 7 to 10 minutes. OK I said go for it... Well she did call back in just a few minutes and said there was a lot of noise on my line and that she had put a trouble ticket in and someone would be here on the 26th between 1 and 3 pm.

BellSouth guy showed at 1:05 and checked the box on the house and said there was a lot of nosie and he would have to check some things out and be right back. He checked the box on the main line where my service ties in at and found one of the cable's to be almost corroded in half and said that was the problem. He replaced about 10ft of cable and made sure I synced back up and the noise was gone from the line before he left.

My current leve for tech support is at 4 and not 5 I'll leave it that way till my next update and if at that time they are still doing their jobs I may increase my rating then. I would recommend this service to anyone who can get it,,, Rock solid for the last couple of years....

UPDATE 03/25/06

Hummmm....... I didn't realize it had been so long since I had update my review of my BSFA. Serivice has still rock solid except of course when Katrina ripped through here last year. We were without lights and phones for a week. The service was a little spotty for a few weeks following Katrina but that is to be expected considering all the damage that was done to phone and electrical lines during the storm. We had lights and phone and DSL service on Sunday following the storm, not bad considering all those that didn't. After the initial service was restored and the occaisional drops were straightened out the service has been rock soild. I've only had one occasion to have to call tech support since the storm and it went rather smooth. Price has actually dropped on the 3 meg serivce which is always good.

Overall I still love the service and would recommend it to anyone in the BellSouth serivce area. My only concern is that if the BellSouth/AT&T merger/buyout goes through is that AT&T not come in and screw things up.....

12/03/2006

OK got the nag to update my review and thought I'd go ahead and do it so I don't see the nag again....LOL.....

Actually not much to say this time, service has been ROCK SOLID since my last review, not one outage or service drop. Speeds remain solid and did I mention that there were no outages!!

06/04/07

OK got a reminder this morning to update my review of my BellSouth or rather AT&T dsl account. Speeds have remained constant and rock solid. The only complaint I have is that I have been switched over to interleaved from fast path. I had to drop the customer support rating one because I still hate talking to someone in India who says their there name is Bob or Frank.... Come on guys get real.

01/05/08

Well finally ditched the bellsouth/att service. Went with CableOne for internet and phone service. I finally got tired of bellsouth's prices and other things. I am more than pleased with CableOne and would recommend them to anyone who can get it.

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