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Review by dbslayer 
UPDATED: a few hours ago
member for 95 days, 130 visits, last login: a few hours ago
 Covington,Saint Tammany,LA
 $42 per month
 BellSouth
 "Reliable connection, Great 2nd level support"
 "Combo Billing Dept Misleads, Poor Package Choice"
 "I suspect the package bad points are because of AT&T's takeover."
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Update Nov 20th, 2009:
I am no longer a customer of AT&T (formerly Bellsouth). See my review of my new ISP at: »Review of Charter Pipeline by dbslayer
Original Review Follows:
I have been a loyal Bellsouth / AT&T customer for Home Phone since 1989 and DSL since 2000.
- This is true even though I could have had faster download speeds with Cable for at least the last 5 or 6 years.
But, where is U-Verse at !? I read about it all the time ... if I could get another Higher speed internet, I probably would do it now. Tried with Charter, but no luck and a VERY bad experience with Charter ... long story but I think I know now why they went thru bankruptcy earlier this year.
Anyway, DSL is very reliable connection ... always there even during power outages.
- DSL line stays up and available and my connection worked using a home battery backup for the computer.
- I think cable internet is not available during a power outage.
I had a REALLY bad experience with "combo billing" ... TWICE in the last 9 years.
- I have no problem with combo of home phone and DSL Internet.
- But combo with wireless or "aircard - internet anywhere" was a VERY bad experience in BOTH cases.
I HAD a not so good experience of inconsistent speeds (this year for a month or 2) but when I did finally get around to calling ATT tech support, they fixed this ... over the phone and it is great speeds and consistent again. ATT tech did something to my "profile" and now my speeds have been consistently good all day and night. I only wish I had called them sooner .
I also wish ATT could provide a faster internet speed (NOW) that is close to the "feeble" competition (Charter cable).
I have always had the fastest speed available and it appears the only way to get faster than 6meg is to go to U-Verse which is not available where I live.
I have AT&T for wireless and it bothers me a lot to have AT&T "the monopoly" coming back ... buying out Bellsouth and Cingular.
- It bugs me that AT&T (the ONLY wireless provider where I can get the iPhone) is the ONLY ISP globally to NOT offer the multi-media messaging for the latest iPhone. The news I read is this is because their network can't handle it but they expect to have fixed by end of August (which has come and gone now - no fix).
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 Review by mikes60
UPDATED: 1 days ago
member for 8.3 years, 2929 visits, last login: a few hours ago
Boynton Beach,Palm Beach,FL
$38 per month
 about 5 days
BellSouth
"Reliability and new increased speeds, no disconnects"
"Email is not dependable"
"Great preformance and value: rock solid"
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I have been using Fast Access for about 3 1/2 years.
I started out with 1.5 and am now at 6.0.
Aside from unreliable email, FastAccess has been rock solid. My down time can probably be measured in minutes per year. Even during two years of hurricanes and power outages, thanks to my generator, my FastAccess never went down.
Adelphia (now Comcast) offers me faster speed, but it's reliability leaves a lot to be desired. I tried it about 6 months ago, and dropped it after about 1 week. It was faster, but only when it worked.
Update 12/14/07:
Well another year has passed and my FastAccess is still rock solid. My speed has actually increased. I now average around 6.4/435.
Update 11/19/2009:
Well another year has passed and my FastAccess is still rock solid. My speed has diminished to just under 6.0, but this seems to be a system wide change.
I'd like to get back over 6.0, but in the real world it doesn't impact me very much. The reliability and consistency is much more important.
Mike
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Review by joshm87
UPDATED: 16 days ago
member for 260 days, 8 visits, last login: 104 days ago
Eunice,Saint Landry,LA
$47 per month (24 month contract)
about 212 days
BellSouth
"c.s. was quite useful, stable sync"
"none really, upload speed could be higher"
"great download speed, but un syncs during light rain"
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I'm quite satisfied with my service. I actually started on 3.0mbps then upped to 6.0. They also gave me a new 2wire modem/gateway. It's been working wonders.
The problem i had was that I only saw about a 100kbs increase. That didn't seem right to me. So i did some reasearch and found out that my lines might be a messed up. I call tech support friday and they told me they'd send someone out the following monday. Well to my suprise he came the next day. I was wondering why my modem wasn't syncing and i went into the statistics sceen and saw i was finally getting 6131 down/ 508 up. Before that it was at 4800 down/ 480 up. So anyway he came in and told me it was him that was fixing the wires and that's why it kept unsyncing. He said the wires were spiderwebbed and caused the decrease in performance. So now everything is up and running 100%.
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Review by JJRocks
UPDATED: 19 days ago
member for 8.6 years, 2647 visits, last login: a few hours ago
Powder Springs,Cobb,GA
$42 per month
BellSouth
"Stable Service"
"Wish I could get 6 meg down"
"Wouldn't have any other service"
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Westell, went with naked dsl and dropped our landline. Only issue was with getting or landline # forwarded to our cell, it got lost somewhere. finally found a CSR that would take ownership of the problem and got it resolved.
Followup comments:  Canezoid
join:2001-02-16
Powder Springs, GA | Donde? Where in Powder Town are you located? | |
| | JJRocks
join:2001-04-15
Powder Springs, GA | Re: Donde? I live in Country Walk bewtween Old Lost Mtn and Shipp Road | |
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 Review by jrs8084
UPDATED: 25 days ago
member for 7.7 years, 2709 visits, last login: a few hours ago
Statesville,Iredell,NC
$40 per month
about 3 days
BellSouth
"Reliable"
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10/2009 : Updated to 6 Mbit service 6 months ago. No issues.
I already had DSL service, so install was nothing other than sending out a new modem. My old one was flakey, so I opted for a new (free, rebated) one. But, even though line was provisioned over in a day, I did have to wait two days for the modem as the old wouldn't work.
The call center was in Argentina, and while very helpful, the call quality was awful. My tech had a wireless headset, and it kept fading in out. The call was dropped a few times, but she always called back (!!) She made a mistake in her information about the bundling, and called me right back to correct it.
3 down, 384 up, Dynamic address, PPOPoE, very reliable. Free modem wired for either USB or ethernet.
Biggest positive-no contract.
Update: 9/2007: Service is still good, no changes since the SBC/at&t conversion. Service has gone down a few times, web site is useless in terms of tech support. But, overall, still very good.
Update 12/2008: Still good service.
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 Review by Michael1
UPDATED: 28 days ago
member for 6.8 years, 571 visits, last login: 16 days ago
Clover,York,SC
$40 per month
about 5 days
AT&T
"So far so good"
"NA"
"For the money better than my local Calble provider"
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Had cable internet for years from a local provider and started having issues more and more often over the past 6 months. So went to ATT DSL.
Setup was a breeze, just insert disk and off you go. My connectivity todate has been rock solid. Speeds have been as advertised. No complaints what so ever. (ATT Uverse is in the next neighborhood over. 200 yrds away) was hoping for FIOS in my neighborhood but they arent planning an upgrade :-(
All in all very happy with the ATT DSL 6.0 package.
10/23/09
Still happy .. consistantly over the 6.0 speed and the upload is typically in the 300-450k range. Always have service never down ... couldnt be happier
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 Review by trouard
UPDATED: 28 days ago
member for 9.2 years, 340 visits, last login: 10 days ago
Baton Rouge,East Baton Rouge,LA
$32 per month
AT&T
"Always there when problems arise with a human on the other end!"
"Sometimes runs a little slow, but not too often."
"I don't think I will be leaving them anytime soon!!"
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My DSL has been fine from the beginning and I am still with them now and I have been with them for around 12 years. They have never had to come out and fix a line on the house or in it. The speed of d/loading is right at 2.9 Mbps = 345Kps and I am happy as can be with their over the phone technical service. They will help you with any problem, theirs or some other software, especially Microsoft. You also talk to a human you can understand, not to some person in India that you couldn't understand even if he/she wrote it in a chat session. Been there, done that with Symantec and I don't have a piece of Symantec on my computer anymore at all. They supplied me with a Westell ADSL modem, offered to set it up for me for no charge even though I handled the setup myself and I have it behind a LinkSys WRT54G router with Sunbelt's Vipre Antivirus and Spyware and compared to the local cable I see no comparison. I prefer the dsl because of speed, price and service. I tried cable and gave it back quick. Overall I have been truly very satisfied with AT&T and I think it's going to get even better. The price is not too bad either. I just wish I could get at least 6 Mbps.
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 Review by Mem
UPDATED: 29 days ago
member for 7.8 years, 3692 visits, last login: a few hours ago
Memphis,Shelby,TN
$38 per month (12 month contract)
BellSouth
"now rock solid access with great speed for the $$"
"install problems (5 yrs ago) that only solved here at DSLR"
"Excellent service, dependability and consistency of connection at speed"
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When I first signed up, I received all hardware in a couple of weeks and was told all was working. Turns out provisioning the line was an absolute mess as the help desk people generally didn't have a clue as to the questions I was asking and at the time a truck roll was frowned upon. It's a long story but some folks here helped straighten it out and after 60 days of working on it, none too soon. The original PCI card drivers also needed upgrading and since that time I have switched to the Cayman 3220H. This eliminates the need for drivers on the computer (excellent when upgrading OS) and has definitely proved itself over time.
Reports from friends and others on-line show that this type of problem for install has been worked out over the 2 year period since it occurred to me. Also, the employees that participate here on their own time is a great help to all. It is obvious that the knowledge level of DSL has increased during this time.
Since that time, BSFA has been excellent in the service, speed and reliability areas. Mail ha,s worked well for me with the multiple accounts and aliases and newsgroups have not been problematic. DNS servers have been reliable in this area. Authentication connection has been quick and easy every time. Dynamic IP's with PPPoA have been fine for the work I do since I am able to hold the IP for extended periods of time using the 'always on' connection when needed.
If you have the choice between BSFA or CLEC DSL and cable, I'd recommend BSFA all the time.
Additional review update 2/11/07: DSL at the 3 Mbps range for my service and doing well. Price is reduced from previous amount and the service meets my needs for now.
10/29/2007
I am now using the DSL Extreme (3Mbps down/384 Kbps up) for almost 6 months - reliable, maintains throughput, DNS servers need improvement (use OpenDNS most of the time). Still satisfied with the service.
10/22/09
Same service for 2 years and has been reliable and maintained speed. Have evaluated cable but AT&T (bought out BellSouth) is still the better option in my area - I'm sticking with it.
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 Review by wizkid6
UPDATED: 34 days ago
member for 7.6 years, 787 visits, last login: a few hours ago
Opelika,Lee,AL
$48 per month (12 month contract)
about 1 days
BellSouth
"Everything"
"Nothing"
"Best thing until U-verse"
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I ordered DSL on 5/30/02. They told me the self-install kit was scheduled to arrive by the 16th, and to call them if it hadn't. It arrived about 5 days early, on the 11th. I opened it, plugged it in, and tried to install EnterNet 300. No joy. As much as I tried, it wouldn't connect. I finally ended up connecting to my previous ISP (AT&T Worldnet) a couple of times to apply the STH to STP hack, and it worked! Unfortunately, my speed is only about 100k per second. Thus, next week I'm going to do a home run with my father.
---- Update ---
I now have upgraded to the 6meg package and have moved to another state. Everything is great. Can't wait until U-verse comes to town!
Followup comments: StefanA
join:2009-07-23
Kennesaw, GA | When uverse hit Kennesaw GA The service went to Hell, latency jumped up to 4x its usual and now today I get 12+ DROPPED CONNECTIONS.
i hope its better for you | |
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Review by tberg
UPDATED: 35 days ago
member for 8.2 years, 1686 visits, last login: 2 days ago
Greenville,Greenville,SC
$144 per month
about 51 days
AT&T
"Great install group"
"Tech Support a bit lacking"
"Great product"
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Just got uVerse yesterday. So far, great speed on internet, great picture (I had Dish HD), and lots of phone options I haven't had.
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AT&T Southeast
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