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AT&T Southeast page on DSLReports
Six Month Rating

Reviews:
bullet 2602 reviews (1565 good) (469 bad)
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Review by Slowverse See Profile

  • Location: Mobile,Mobile,AL
  • Cost: $54 per month
  • Telco party AT&T
Good "Absolutely nothing!"
Bad "AT&T refuses to upgrade fiber in the loop (FITL) systems...."
Overall "AT&T is killing off DSL leaving us with NOTHING!"
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Update 5/22/14: Inconsistent speeds and the neighborhood remains unupgraded even though it has fiber to the curb! AT&T verified that they are sunsetting DSL next year meaning that I and many others will be left without internet service. AT&T is the biggest bunch of liars I have ever done business with.

Update 3/6/14: AT&T strikes again! They have announced another rate increase! They have done NOTHING to earn a rate increase. The top speed that they can deliver is 6 mb down and 512 k up. $54 for 6 meg DSL in 2014! I'm contemplating disconnecting all together and just going without internet until Mediacom gets cable installed to my neighborhood. I've already terminated my AT&T wireless service and I'm itching to do the same with my home service.

Update 12/15/13: Experiencing slow downs at peak times. During these peak times I see speeds of 3 - 4.5 mbps. AT&T is of no help and at this point I am just waiting on Mediacom to start the expansion that they have confirmed to be in the works. Those of us stuck with the various flavors of fiber in the loop are stuck with pure garbage DSL service from this pitiful excuse of a company. Bottom line.... if AT&T doesn't have U Verse in your area and you have other options run like hell.

Update 9/24/13: Speeds are more consistent over the past month. I am averaging around 5 mbps down which is still pathetic in my opinion, not to mention the upload speed of 420kbps. AT&T better get their ass in gear... Mediacom has confirmed that they are building out our subdivision. If AT&T leaves us with fiber to the curb technology that is outdated and failing Mediacom will pick up the entire subdivision.

Update: Speeds have been wildly fluctuating for nearly a month. My download speeds range from 2 mbps to 5.5 mbps with 3 mbps being the norm. Keep in mind that I am paying for 6 mbps service. I'm sick and tired of AT&T and the endless problems I have with them. The problem lies with the crappy fiber to the curb system that they don't maintain anymore that they won't upgrade. They just continue to milk the situation and take the customer's hard earned money. Crappy service from a cheap ass company.

Update: Connection issues seem to be resolved. The bottom line is that 6 mb DSL simply doesn't cut it anymore. AT&T needs to look themselves in the mirror and ask if they even want to be in the wireline business anymore. If cable were an option I would have been gone years ago.

Frequent outages due to the Marconi DISC*S FTTC system that serves our subdivision. AT&T keeps replacing cards in the pedestal as they keep going out. GET OFF YOUR BUTT AT&T AND REPLACE THESE OLD SYSTEMS! It's no wonder AT&T customers by in large have a negative view of them.

member for 2.4 years, 691 visits, last login: a few hours ago
updated a few hours ago

Comments:
lrreed

join:2012-10-12
Albany, GA

att disconnecting

go with actiontec model GT784WN $58 -63.00 on Amazon. Have not had disconnect since installing. If you don't have att password, call tech support, they suppilied it even though I am not using thier Moden/Router. Hope this helps some one. Will not work on u-verse, only 2wire


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

if you need help

Post in the direct forum, we can work on it.
copycat

join:2011-08-28
Tucker, GA

AT&T DSl

Yes it sux, in general. Slow, lags, disconnects, unbelievable. My Clearwire wireless broadband performs batter than AT&T crappy DSL.
sbken

join:2002-03-09
Etowah, NC
Reviews:
·AT&T Southeast

1 recommendation

ATT DSL is NOT interested in your concerns!

I've had nothing but miserable experience with ATT DSL. My speed is "capped" at 1.3 MB/s (on a good day) because their equipment is at maximum capacity and they have no intention to upgrading. My neighbor dropped their ATT DSL a year ago and recently requested reestablishment of DSL service. ATT refused claiming that "the loop is full" We have no other options in our remote location. I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.
15444104
Premium
join:2012-06-11

Re: ATT DSL is NOT interested in your concerns!

said by sbken:

I called the ATT President's Office and asked if ATT wasn't required to supply a minimum if DSL service - thinking about my neighbor. The unbelievably arrogant answer was the "Internet service is not guaranteed by the Constitution." I've frequently asked when U-Verse service would be available to me and was told that they had no plans to expand the service in my area. Obviously ATT would rather we just go away.

It's almost like they were "baiting" you into cancelling your service with that response. As a matter of fact I think they were.

If I were you I would send a return receipt requested snail mail to the CEO , Mr. Randall Stephenson and let him know about this behavior.

I've heard a lot of things but this came from the execitive offices and in any circumstances is NOT ACCEPTABLE IN ANY WAY SHAPE OR FORM.

Randall, you really need to monitor this site because it appears that you have NO clue about the OUTRAGEOUS behavior of your employees.
sbken

join:2002-03-09
Etowah, NC
Reviews:
·AT&T Southeast

Re: ATT DSL is NOT interested in your concerns!

Being a persistent cuss I've already sent snail mails to my two Senators, the FCC and the FTC. The FTC replied with a form letter, telling me they'll save my letter in their secure database. (Oh wow!) The FCC, as they have done previously, did not reply but sent a copy of my letter to the ATT President's office. As has happened before, the same "gentleman" in the President's office called me and apologized from speaking to me in a condescending manner. He did not promise any improvement to or resolution of the original problem. This afternoon I received a telephone call from one of the Senator's office in Washington, DC and the aide informed me that they were aware of the third-world quality of the U.S. internet. They were working with the FCC to draft new legislation to mandate improved internet service but that ATT and the other major carriers are fighting them. Nevertheless, he said that they might see some improvements/changes in the few couple of years. Don't hold your breath.

P.S. A few years ago I received a thinly-veiled email threat from ATT warning me that that had the authority of terminate my service if I took "harassing" action. They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive. I'll wait to hear from my other Senator. But I don't expect any improvement in ATT Service in the foreseeable future.
15444104
Premium
join:2012-06-11

1 edit

Re: ATT DSL is NOT interested in your concerns!

said by sbken:

They provided a long list of what they considered harassment conditions - obscenity, threats, etc. I've engaged in none of those actions. But they implied that other actions on my part could result in termination of service. So, a letter to Mr. Stephenson could be counter-productive.

Sounds like someone in middle management is trying to prevent you from voicing your concerns to someone who can get something done ...like the CEO.

As long as your letter is respectful I see NO reason why you shouldn't let the CEO know about how his underlings are responding to those THAT PAY THEIR SALARIES!

The ONLY reason that other "gentleman" apologized for his behavior is because he knows that it was COMPLETELY UNacceptable behavior and is probably grounds for HIS TERMINATION, if the CEO knew about it. Which the CEO SHOULD KNOW ABOUT THIS BEHAVIOR.

The critical thing is that you must send that letter
"return receipt requested, to be opened ONLY by Mr. Randall Stephenson CEO of ATT. "

Slowverse

join:2012-02-01
Mobile, AL

Re: ATT DSL is NOT interested in your concerns!

The problem with AT&T is management. They are completely uncoordinated. It's a classic case of the right hand not knowing what the left hand is doing. The best thing that could happen is for the wireline business to be spun off.

tigerpaw509

join:2011-01-19

Re: ATT DSL is NOT interested in your concerns!

Soon as they find a buyer with $1 trillion dollars it's sold.
They want 100% wireless and cant wait to drop all landlines.
15444104
Premium
join:2012-06-11

Re: ATT DSL is NOT interested in your concerns!

The imagined unending profit goldmine with wireless won't last forever, considering how the main street economy is stumbling more than even now, (wages stagnant or dropping due to inflation) price of staples going up, gas ect...most consumers are at the tipping point of what they can afford to spend on NONessential items, and internet is one of them.

DataRiker
Premium
join:2002-05-19
00000

1 recommendation

Re: ATT DSL is NOT interested in your concerns!

Anything Randall Stephenson can do for another steak dinner.

ATT is the absolute bottom of the dumpster.

Slowverse

join:2012-02-01
Mobile, AL
Reviews:
·AT&T Southeast

Re: ATT DSL is NOT interested in your concerns!

said by DataRiker:

ATT is the absolute bottom of the dumpster.

Quoted for the truth. I'm stuck with them and hate every minute of it until Mediacom decides they want to service our neighborhood.

Danny

@bellsouth.net

Re: ATT DSL is NOT interested in your concerns!

ever since about oct-2012, from 3pm to 9-10pm our ping goes up by outrageous rates. i try speedtests, and the throttling holds us steady "within our payment plan range" but the connection is intermittent overall.

every day my sons complain about how they cant play their games because their lag is so horrible because of the high pings.

customer support is NO HELP because as i said we're "within our accepted range for our payment plan"

such utter BS.

ronny4067

@sbcglobal.net

ATT DSL

As some of you have stated, at&t is 'not' interested in providing adsl service over copper network. It is trying it's best to get rid of all it's copper that will not support u_verse. U-verse and wireless is what at&t wants to continue to provide, because it has no, or very little, government oversight. at&t shopped it's copper network several year's ago but no one was interested. If your on copper and outside the range of U-verse, good luck. If your state regulates the copper network, ie goergia's PSC, that is your only hope. good luck!!!!

biotech

@66.249.113.x

Change your DSL provider

Instead of whining about Ma Bell's prices for DSL service, why don't you TRY to change providers such as DSLExtreme or any CLEC DSL Provider since they have much friendlier prices ($19 for 6mbps internet with renewable contract for DSLExtreme) and that they are MUCH wiling to help customers who know about this website.

Slowverse

join:2012-02-01
Mobile, AL
Reviews:
·AT&T Southeast

Re: Change your DSL provider

said by biotech :

Instead of whining about Ma Bell's prices for DSL service, why don't you TRY to change providers such as DSLExtreme or any CLEC DSL Provider since they have much friendlier prices ($19 for 6mbps internet with renewable contract for DSLExtreme) and that they are MUCH wiling to help customers who know about this website.

There are NO other options at my address.
SuperTech

join:2014-03-21
Mobile, AL

Re: Change your DSL provider

What area are you in?

Slowverse

join:2012-02-01
Mobile, AL
Reviews:
·AT&T Southeast

Re: Change your DSL provider

said by SuperTech:

What area are you in?

I'm in far west Mobile. My neighborhood was built in 2005 and wired with the newest version of FTTC. It's a simple matter of AT&T not caring to upgrade the electronics in these systems.

SuperTech

@144.160.226.x
Maybe try getting in touch with a local guy.. Could be line issues.

Slowverse

join:2012-02-01
Mobile, AL
Reviews:
·AT&T Southeast

Re: Change your DSL provider

said by SuperTech :

Maybe try getting in touch with a local guy.. Could be line issues.

Something strange just happened. Southern Light has been running fiber on the poles in my to the area close to my serving RT and the latency and speeds suddenly got better. I wonder if Southern Light is providing fiber for AT&T in some instances?

AttHostage

@99.117.50.x

att has been holding me hostage after i called

they locked up my line by putting a "SERVICE in PROCESS" Hold on the line. I cant get another service or do anything until they either take that off or I call them and say I QUIT ! That is their way or Extortion. Extorting money from me by not allowing me to go somewhere else because of the service hold on my line.

Review by taco_hell See Profile

  • Location: Miami,Miami-Dade,FL
  • Cost: $54 per month (12 month contract)
  • Install: about 14 days
  • Telco party AT&T
Good "Nothing, I wonder if AT&T really reads this?"
Bad "tech support and sometimes billing department,caps, caps, caps!"
Overall "Good Bye for good!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Comcast
i was a bellsouth costumer but after being tired from all of their abuses i changed to directv dsl. Bellsouth has monkeys working in their billing department, they always made mistakes on my account, charged me $200 dollars for installation where i did the installation and nobody knew why that amount of money was in my account. My service always was disconnected at the beginning of the month due to some misunderstanding between bellsouth adsl and bellsouth the phone company. In other words if you suffer from ulcers or hemorroids, don't go with bellsouth, if you do prepare yourself for long waitings and long fightings and all you get is a "we are sorry" but that does not guaranteed that the same mistakes are going to stop. When it wasn't working i called the tech support and as always they don't know what is happening and after all the drill they decides to forward the call to billing information which takes 20 minutes in hold 20 minutes to find out, 10 minutes fighting and oh no manager around.

Thank god that bellsouth doesn't own the only dsl provider in miami and i am happy with the current one.

Update, after DTV went kaput i switched back to BS, now i upgraded it to extreme package and i am kinda happy. Tech support sometimes is a awsome and some other times is a pain in the arse.

But overall i know they are not going to file for bankrupcy...yet

Update: Service is ok, caps baaaaaad. I do not have uverse, i am not crazy to pay $200 bucks out of the bat. Caps are kiling me, i cannot even watch on demand shows as my tv provider is directv.

Update: Moved to a new location and took my money to comcast, 50 megs download and half the price for ucrap, aaaahh and no caps!!! Still waiting if google decides to come to FL, oh and EF you! AT&T you wont steal my $20 bucks monthly like before because of your stupid cap, good bye and I hope more people leave you.

ATT people knocking on my door to sell u-verse..yeah right

member for 12.8 years, 742 visits, last login: 1 days ago
updated 38 days ago

Comments:

Slowverse

join:2012-02-01
Mobile, AL

Yep... AT&T sucks!

I hate AT&T so bad that I wish I lived somewhere with another option such as cable. AT&T does not care about its customers although they claim to.

lgamer

join:2004-08-16
Louisville, KY

Re: Yep... AT&T sucks!

I agree with that. AT&T sucks and so does their service.

Review by youngerberry See Profile

  • Location: Shreveport,Caddo,LA
  • Cost: $21 per month
  • Install: about 20 days
  • Telco party AT&T
Good "Great."
Bad "none."
Overall "Good service, just a few glitches."
Pre Sales information:
Connection reliability:
Services:
Value for money:
(ratings above consensus)

Well, it's been a good ride with very few problems. Since I had some tree damage to the drop I now have slowdowns during rain, but not always.

Still have crawling speed when thunderstorms are around.

Update. Finally got a home run installed and fixed the slowdown during wet weather. Back to a happy camper.
Still going strong. Service slow at night for a week or so but fixed now. Still a h
appy camper.

Still good service. 04/13/2012.

member for 12.9 years, 8102 visits, last login: a few hours ago
updated 53 days ago

Comments:

Review by cubguy See Profile

  • Location: Aberdeen,Monroe,MS
  • Cost: $44 per month
  • Install: about 6 days
  • Telco party AT&T
Good "Poor Service (Only Service Available besides satellite)"
Bad "Many Bounces, Weather causes sync issues, Consistent disconnects"
Overall "Sad that a company would allow this service to represent their "Best Effort""
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I currently don't have any options for broadband. At&t IS no longer dropping fiber here, and service quality has consistently declined over the past 12 months. We are almost to the end of the copper line and where I could once consistently reach 83% of promised high end speeds of 3.0 and the full upload speed, now seldom do I have half of that.

I do have one peeve though. It seems that AT&T cant seems to overcome the sync issues associated with local or distant weather. If it even thunders in my area, I lose sync for about 30-45 seconds. I upgraded to a 2-Wire modem because I thought it was the Westell on my end and it improved some, but it still happens. With the last weather even on 4/28, the service has degraded almost everyday during daylight hours but miraculously seems to recover around 8pm.

»www.speedtest.net/result/972209297.png

member for 4 years, 109 visits, last login: 35 days ago
updated 55 days ago

Comments:

Review by lordglen See Profile

  • Location: Marietta,Cobb,GA
  • Cost: $61 per month
  • Install: about 15 days
  • Telco party BellSouth
Good "works"
Bad "expensive"
Overall "meh."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I need to redo this at some point. but not today.

member for 13.1 years, 1605 visits, last login: 1 days ago
updated 73 days ago

Comments:






Review by timcuth See Profile

  • Location: Pelham,Shelby,AL
  • Cost: $42 per month
  • Install: about 1 days
  • Telco party AT&T
Good "Extreme 3 is more reliable than ever"
Bad "No speed upgrades, ever. 3 mbps is not enough in today's world."
Overall "Good, solid connection"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Charter
UPDATE 10-APR-2014

I have dropped this service, switching to cable. It became apparent that modern speed upgrades were never going to come to my neighborhood. I now feel like I held on to DSL too long, and it wish I had switched, sooner.

UPDATE 14-NOV-2013

Price has gone up, no change in service. U-Verse will apparently never be available in my neighborhood. I am considering switching to cable internet, but I really hate the cable company. However, they offer much faster connection speeds.

UPDATE 31-JAN-2013

Still no changes. 3 mbps service is still good, while 6 mbps is no longer offered to me. I cannot get U-Verse service, either.

UPDATE: 7-FEB-2011

Not much has changed since my 2009 update. I'm still using the old Westell 6100 and I still have a solid connection. No news is good news, I guess.

UPDATE: 20-DEC-2009

Motorola 2210 burned up and I replaced it with old Westell 6100; connection is now very reliable. Speeds are very good for my service level. AT&T switched to Yahoo! web mail and it is really awful. I am now using a paid web host for my email service. Tech Support is also awful - when you call with a problem, they want to talk about and do anything except something to do with your problem.

UPDATE: 5-Sep-2008

I had to go back to Extreme 3. 6 dropped sync too often. The good news is that I stayed on ADSL 2 instead of g.dmt and my connection is now very stable.

UPDATE: 13-Feb-2008

After years of waiting, I was finally able to order Extreme 6 service. First speed test gave 5119 down and 424 up.

I gave up on the email and went to a paid email host. Bellsouth's spam filtering lets through too many spams and filters out too many good messages, so I was spending all my time separating my email.

member for 13.8 years, 6141 visits, last login: a few hours ago
updated 106 days ago

Comments:
scottwn

join:2004-06-07
Birmingham, AL

AT&T

I have just done the same thing in Hoover. I was paying about $80 a month for 18mb Uverse...now I'm getting twice the speed for half the cost.

Review by CrippleFight See Profile

  • Location: Chicago,Cook,IL
  • Cost: $50 per month
  • Telco party Ameritech
Good "static ip"
Bad "speed"
Overall "its ok so far"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·WOW Internet and..
works fine

member for 13 years, 2384 visits, last login: 3 days ago
updated 124 days ago

Comments:






Review by dandeman See Profile

  • Location: Chapel Hill,Orange,NC
  • Cost: $46 per month
  • Install: about 4 days
  • Telco party AT&T
Good "Continues to be reliable 6mb DSL to 6mb U-Verse HSI"
Bad "None."
Overall "Very reilable service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Service continues to be very reliable. I suspect I may be getting some benefit from the fact that I believe the node I'm served by also supports some business critical users. During the recent ice storm and multi-day loss of power, they got the emergency generators to the site to keep it up and running before the batteries expired.

6mb U-Verse HSI is a vast improvement for me over the old 6mb DSL (bellsouth era, ATM Network). It had got to the point it was impossible to stream any video (youtube, etc) over the old DSL any time except in the morning when backbone loading is lighter. With the U-Verse I can view videos during prime time without hic-cups.. Also the upstream speeds with 6mb offering are around 766kbps versus 512kbps.. important for access to my home automation/security system.

04/01/13 Update: got the email notice that my old (BellSouth era) 6.0mb DSL service was going to go from $43 to $46 per month.. Checked and found U-Verse HSI is now available at my location and decided it was time to upgrade.

Put the order in on 3/26 got the NVG510 on 3/29 with 4/01 as the planned installed date.. Tech called Monday that he was coming out to switch over the line at the DSLAM and came to the house to replace the NID, which was quite old.. Tested to make sure the line was good and waited to see that the modem came up.. He really went the extra mile and tested the line again through the home run inside the house to make sure everything was clean..

Excellent install experience, great tech!. I would only hope that AT&T management would appreciate that good techs can make all the difference in the world in how customers perceive the company.
-------------------------------
09/26/12 Update: About 3 weeks ago, my normally fast 6.0MB service started degrading to as low as 100-300 kilobit intermittently during the day.

I've been using VisualWare "My Connection Business Edition" Connection Analysis Software to see what is going on.... So far I've seen ATT backbone routers with up to 77% packet loss, excessive IP Forced Idles, depending on the route taken through ATTs backbone network.. At other times performs very close to rated speed I'm paying for.. I hope this isn't permanent for ATTs remaining DSL customers..

03/04/12 Update: My local DSLAM has been upgraded... was able to upgrade to 6mb down/512kb DSL; new IP-DSLAM (or UVERSE, not sure which it will be) is on site... Tech support during upgrade was great. Connection reliability, tech support review ratings raised from experience.

11/10/11 Update: Dropping the ratings down over the ongoing intermittent connections errors with yahoo email.. Some could say well that's Yahoo's problem.. but AT&T has to get the credit for choice to outsource email to unreliable provider..

I switched my outgoing email service to DynDNS outbound mail hop for only 20 bucks a year, and secured gmail email names I like, in case I need to drop use of all my old bellsouth.net email accounts..

10/03/2010 Update: Email seems to have settled down and more or less works OK. Client email software still gets intermittent log in failure, but just ignore as I know it's timing/loading in their system.

EMail Servers are unreliable since changeover to Yahoo...

Connection is now rock solid since long term problem referenced below was fixed.

Only 3 line drops (in the normal range) since 5/29. No drops since 07/01/09 and counting.. 8MB download/512KB upload sync rate.. (capped in 1.5mb as that's the service I pay for.)

------------------------------------------------------------------------------
After quite a long period of problematic disconnects, my DSL has gone back to rock solid since 5/29/09. Only 2 disconnects have occurred since then. Can't say for sure that is what fixed it, but I did see techs spending a good part of a day working out at my DSLAM 1/2 mile away.

My modem and local loop (at the house and down our private road) were not touched.. The local loop connections inside the telco cab/DSLAM which may have been worked on..
-----------------------------------------------------------------------------
Local DSL Loop work just fine, but very frequent disconnects.

AT&T BellSouth is no longer in the rock solid category... There are periods that it is rock solid and then there will be periods (mostly weekends) that reoccuring PADT commands are sent to knock down connection....

Since my DSL modem is set up to automatically reconnect, it does so.. but sometimes it continually cycles through connects/disconnect sequences.. and then it will run rock solid other times..

I have IP address monitoring software so I have date and time stamps every time they knock down the dynamic IP connection.


member for 12.6 years, 5327 visits, last login: a few hours ago
updated 136 days ago

Comments:

Review by Tekman222ps See Profile

  • Location: Jackson,Butts,GA
  • Cost Contract price not specified.
  • Telco party BellSouth
Good "consistent speeds and uptime"
Bad "none"
Overall "Great Service, no real problems"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

Over the last 5 years, I have had 1.5, 3.0, 6.0, and now back to 3.0 since I moved to a new location that does not yet support 6.0 service. Through it all, and with all tiers of speeds the service has been rock solid. The few times that I did encounter a loss of sync were dealt with promptly.

Update 07/09 - Still going strong. Supplied modem (Motorola) died, replaced with a Netopia and all is good...

Update 8/6/11 - Still no issues - as reliable as ever although with my current position at my job (I work remotely) - the 150GB cap is going to be hard to manage. Unfortunately I do not have any other options at this time

Update 10/23/12 - Still no issues - wish I could get faster speeds.....

Update 2/26/13 - Still wishing for faster speeds - no other options at my address. I am stuck in the slow age

member for 10.8 years, 4587 visits, last login: a few hours ago
updated 148 days ago

Comments:
MoneyT8

join:2014-02-16
united state

Choices

You don't have any other choices? How about Time Warner or Comcast? I have uverse max 12/2 and haven't had any issues so far with the 250gb data cap.

Review by GSTEXEC1 See Profile

  • Location: Fort Pierce,Saint Lucie,FL
  • Cost: $24 per month
  • Install: about 5 days
  • Telco party BellSouth
Good "Fast at getting service setup initially"
Bad "When U-Verse was installed in area all DSL Services went to pot..."
Overall "No Upgrade and no support after U-verse in Area..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Comcast
·AT&T U-Verse
Signed up for service FastAccess DSL 6.0m in August 2008. Had the modem and service setup in 5 days. After that it has been constant calls to technical support and at least 35 truck rolls to house to finally decide to cancel service today. 7/16/09. Had 2 different trucks at house today and the second one finally stated he replaced the card that provides service but can not explain why every time the phone ring or you pick up the phone to call the modem will lose sync. This happen at the nid with the house disconnected or if the house is connected.

It would appear to me that AT&T needs to work on the service aspect of this product at least in my area. I noticed that in the last 2 months they have started offering U-Verse in some ares where I live and it seams that FastAccess DSL has suffered since that time.

The customer support and technical people have been super for there help but the outside techs are of no help. This makes the whole company look bad.

I would recommend if you do sign up for service from AT&T in this area and have problems just cancel ASAP and do not waste your time calling then since the outside techs will not take the time to repair a problem.

******* UPDATE *** 12/17/09 Update after several calls from ATT to try the service again since they had replaced the main lines on a section of the poles that service my home I signed up for FastAccess DSL again and was surprised that it was much better at keeping connections. After talking to a friend about the 2Wire gateway he and several people told me to get a Westell gateway only to find out not available from ATT so I went on eBay and purchased a Westell 7500 Gateway for Verizon and set it up to find I have not had a disconnect for over 60 days. If I reconnect the 3Wire Gateway I get a lower sync rate and about every 5 days it reconnects at a slower sync. Reconnected the Westell Gateway and I have not had any problems except for DSL Support calling and saying that they cannot talk to my modem..

I will recommend ATT DSL for my area if you can get a Westell modem or Gateway.. Going from my experience..

*******UPDATE****** 2/14/10 My service continues to be the best. I still use the Westell DSL Gateway and have never lost the connection. ATT started installing the equipment for U-Verse and stated it would be about 6 mths till able to get service. This is due to their check out of lines, equipment and I understand and will wait for them to let me know service is available. I will enjoy getting rid of Comcast for cable tv.

******UPDATE*******6/6/10 About a month ago hookup ATT U-Verse for TV/Internet/Phone on one phone line have to say I love it. Technician ran new cat6 from nid to gateway and back for phone and all new rg6u to all tv's. The service is Great and I still have 2 ATT FastAccess DSL lines also with pots phone.

*******UPDATE****** 01/06/11 Have had U-Verse and 2 DSL Lines for a while but the dsl lines after 4:30pm till about 1am in the morning slow down to under 1m. Called support and was told both lines fine. Checked stats and they do not change any on the modems at the nid or inside. The pings go from 49-52ms yo 100-120ms when the slow down occurs. ATT sent 5 different tech to the house starting with Eco-Comm then BST techs all stating after replacing cards in dslam it was a network problem. I checked with about 10 neighbors who did not realize but the same slowdown occurring. This slowdown is all over the forums in every ATT area. Since also they plan to stop the bundle discount and in essence increase the dsl charges I have disconnected the 2 dsl lines and changed the pots service over to Comcast. In the past I was very unhappy with Comcast but they have upgraded the lines and installed DOSCIC3. For the same price as 1 dsl I now get 25/4 service from Comcast and has not changed a bit and 2 phone lines for less money than my ATT bill. Sorry for long winded update. Thanks

*******UPDATE******8/07/13 I presently have a 6m Fastaccess DSL line for backup it stays at 5.8m and no complaints. They replaced the drop to the house a while back and all problems went away. In my area Uverse is now pushed and no new hookups to dsl. I also have a new U-verse 45/5 Internet line and after install stays at 46/5.5. I have not had to call support in a long time so ups some of my rating.

*******UPDATE******1/11/14 I went online to pay bill and it stated I could upgrade so I clicked thru the link and was told UVerse was available in 18mb for $29.95 a month for 12 months, 12mb available for 24.95 a month for 12 months free install and modem on upgrade. so I clicked to add to cart and then the price changes to $44.95 a month for 12 months plus $199.99 install and modem so I called in. Was given an order for the 18mb $29.95 a month for 12 month and free install and modem. Then I receive a letter in the mail confirming order but was for 12mb for 36.95 a mointh for 12 months and no charge for install or modem. I posted in direct and ATT Exec esc called to let me know that no where on the site is the price I stated but I printed out the info and no change. Today I called and cancelled the uverse upgrade and my present AT&T DSL service since I called Comcast and they installed the 25mb internet service for $29.95 a month for 12 months. No install charge I have my own modem that I purchased at Staples for 19.95 on sale. So sometimes it is better to just change service than try to stay with AT&T.

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