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 Review by spawn46375 
member for 10.9 years, 359 visits, last login: 19 days ago
updated 19 days ago
 Schererville,Lake,IN
 $49 per month about 30 days Ameritech "good points? whats that? oh yea i do now have what im paying for" "you name it its wrong" "they couldnt run a candy store"
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still one big joke with most support other then ASI
teleco seems the be one of the largest parts of the pie
order nightmare they lie out theyre arse to get you to order!!
the say they allow servers but in the tos it says no so what is it?
im heading to the zoo to talk to some baboons to see if they work for the sales office!!!
install nightmare!!!
didnt have sync till 2 days after my due date! load coil!
even after that they messed up my email!
most of the techs are moronic and thats being nice!!
stuck at 384/128 for 21 days and they wanted to argue about it
didnt get to tier 2 support till i threatened a lawsuit!
and even then they still didnt fix it! it would still be that way if it wasnt for the ppl on here!
one dns server is still down ive told them a few times they never told me what the mail servers address was
after all the crap it now works from what seems to be good but was it worth the work i had to do to get it to work? they couldnt do it and its theyre job!!!
BOTTOM OF THE LINE move as far away from ameritech as you can i hear BT is good in the UK maybe we should all move there lol
UPDATE: im at 768/128 like i had to fight to be. i called asi and got it fixed myself.
it works well other then the 2 times i was capped for no reason after i was uncapped. distance isnt the issue and wasnt the issue ever. well so far its been ok other then that and unstable ping times from time to time(not between me and redback its isp issues) i will still not up my rating because they deserve what they got and still do. not all the techs are bad but alot are. and they contiune with crap with 2 other people i know and the distance isnt the issue there either.
UPDATE: upped tech support to reflect the techs that frequent this forum and those few good ones out there.
UPDATE: still the same old crappy speed its funny how companies dont have to maintain lines, still no upgrades of anykind other than moving boxes and poor workmanship on the teleco side of this its always nice when the insulation is falling off the wires on the teleco side, but i guess it works still somewhat not due to anything with sbc atech, thanks to the techs asi for all the help i got its bad when a hand full of techs even know wtf is going on or care about it when you have a large very heavily outsourced company with undermaned line techs on the teleco side. especially in a heavily populated area
UPDATE: still the same old crappy speeds no network updates around here! this is even after 8 years! gee i wish i could start something and never maintain it at all ever after all this time!
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 Review by odreian615
member for 6 years, 366 visits, last login: 8 days ago
updated 60 days ago
- Chicago,Cook,IL
- $32 per month
- (12 month contract)
- about 3 days
- AT&T
- "fast able to hook up 200 devices on my modem"
- "Nothing as of yet"
- "good deal for the money"
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12megs bundled with Uverse
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Review by edporch
member for 231 days, 224 visits, last login: a few hours ago
updated 66 days ago
- Fishers,Hamilton,IN
- $75 per month
- "My local ISP who used AT&T was great"
- "AT&T is letting DSL infrastructure die on the vine..."
- "Don't use AT&T DSL without considering other alternatives"
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I've had AT&T DSL through a local ISP for about 10 years in Fishers, IN (borders Indianapolis, IN).
I had the 6Mb/768Kb speed.
My local ISP was GREAT and did EVERYTHING they could to serve me within the confines of AT&T's maintaining their DSL infrastructure.
In that time, I never had reliable speeds due to phone lines that never stayed repaired for more than a few weeks at a time.
When the phone line was repaired, I saw the tech test it to be capable of 8Mb+ speed, and I would get tested speeds of 5.1Mb/510Kb on my computer.
But within a few weeks, the speed would commonly be back down to 1.5-3Mb/400-510Kb.
When I would report the trouble, my local ISP would start a Trouble Ticket with AT&T and the tech would ALWAYS find trouble somewhere in AT&T's infrastructure.
In the last 2-3 years, AT&T began responding to Trouble Tickets my ISP started, and deny their was any trouble with a line that CLEARLY had problems, then bill my ISP approx $120 for "wasting" their time.
This caused my local ISP to be afraid to generate Trouble Tickets with AT&T.
So in that time, my DSL usually ran slow, reconnected often and AT&T repeatedly kept lying about my troubled line.
I finally got fed up and yesterday had Comcast Business Class installed, and my web and mail server couldn't be happier.
In conclusion, my local ISP was GREAT, and did the best they could.
But AT&T's apparent policy of letting their DSL service die on the vine was the problem.
Comments:
 | | Question Did you try contacting your local or state PUC (Public Utiity Commission)? | |
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 ·AT&T Midwest
| Re: Question That's a good idea that I didn't do.
But I figure with the power of AT&T behind the decision to not properly maintain my phone line, and even to go as far as LYING about it having issues (PROVEN issues), it would've been a constant fight.
AT&T already had my ISP afraid to generate any Trouble Tickets.
YET at the same time, if I tried to start DSL service directly with AT&T, they INSISTED that DSL wasn't available at my location.
Anyway, Comcast Business Class better is able to suit my needs, with a bottom end speed class that's already many times what AT&T offered. (even when it worked) | |
| | | | | Re: Question Still wouldent be bad if ya still filed a complaint still, never know when a PUC or AG is waiting for that next complaint to finish off a case against AT&T. | |
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·AT&T Midwest
| Re: Question I agree with you in theory.
But if I did this, my former ISP would have to be dragged into this, because they are the ones who are dealing with AT&T.
AT&T already had them afraid to start Trouble Tickets with my account.
If my former ISP got involved in this, AT&T would likely make MORE trouble for them.
I think it's best to do what I did here.
Let people know what they're in for if they get DSL in my area.
Being that Comcast Business Class is available too, they can make their choice. | |
| | | | | | | Re: Question said by edporch:I agree with you in theory.
But if I did this, my former ISP would have to be dragged into this, because they are the ones who are dealing with AT&T.
AT&T already had them afraid to start Trouble Tickets with my account.
If my former ISP got involved in this, AT&T would likely make MORE trouble for them.
I think it's best to do what I did here.
Let people know what they're in for if they get DSL in my area.
Being that Comcast Business Class is available too, they can make their choice.
Why would your local ISP be involved? Your complaint is with AT&T and failing to meet FCC standards to unbundling the local copper loop, AT&T is known for dragging its feet when a 3rd party is using their copper. | |
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·AT&T Midwest
| Re: Question My local ISP would be involved because I had no contractual arrangement for my DSL with AT&T.
My only contractual arrangement with AT&T was for them to provide me voice land line service, which they did.
The only contractual obligation AT&T had directly with me was to provide a line that I could make and receive voice communication.
Things even degraded to the point that my ISP would have no choice but to suggest that I call AT&T and tell them I have static on my voice line.
And of course when I did this, AT&T would simply say they hear no static and my voice line is OK.
Then nothing would get done. | |
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Review by maubs
member for 1.9 years, 542 visits, last login: 1 days ago
updated 72 days ago
- Farmington,Fulton,IL
- $40 per month
- AT&T
- "Consistent connection. Usually better than 5Mb on 6Mb connection."
- "Have to order a landline to get better than 768k."
- "All there is, out in the boonies."
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It should not be legal to restrict higher speeds to telephone subscribers only.
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 Review by MacThrasher
member for 9.8 years, 2721 visits, last login: 2 days ago
updated 86 days ago
- Chagrin Falls,Cuyahoga,OH
- $40 per month
- (12 month contract)
- about 17 days
- AT&T
- "Great Speed. Great Reliability. Inexpensive."
- "None really... lately."
- "Well worth it for home or small businesses."
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Edit 11-17-11: Still working like a champ. Good speed low ping times.
Edit 2-23-09: Rock Solid. Better than TWC in this area, or any other internet available in the area. Speed is great see below.
5004 down/ 685 up.
Edit 12-11-08: Still running like a champ!
Edit 1-17-08: Upgraded to Elite service (6M/1M). Made the call last night and already at 4.8-5.2 Down in speed and 600-700K up depending on the speed test. I will update in the 5-7 days that the sales rep told me last night.
If they roll Uverse out here. Kudos AT&T!
Edit 9-4-07: Great speed and reliability still to this date. Still getting around 2400/440 or better on speed tests.
Most recent edit: Now AT&T DSL broadband. Have 3.0M/512K service, and usually get 2500/440 or better. Very rarely have to reset the modem, so very reliable still, great technical support on this site, but not nesessarily when you call. but getting much better
Cleveland is still a new frontier for broadband. DSL was only available about 6 months ago. Cable TV is somewhat shaky out here (loss of connections, fuzzy, etc), so I decided to get broadband via DSL instead. Not to mention I don't have to share my bandwidth with my neighbors. So when I got the phone call on Saturday morning, I told him to sign me up.
It was installed a week earlier than scheduled, and after a few heated phone calls to technical support, I was up and running.
Since then, I have the fastest speed in town. Only speeds I have seen faster was on a T1.
768/128 service. Phone sometimes acts funny though (like double rings and stuff).
I would suggest it to my family, friends, and neighbors.
EDIT: Been running now for 9 months with no real issues. The speeds are consistent and I have not noticed any down time since the install in February.
EDIT: First good (well, bad) outage, Mon 1/13/03. Everything working fine about 1:30 PM. No sync light at 4:30 PM.  Dead Dead Dead. No flicker. Reset modem, router, checked all cords, nothing. Spent an hour and a half with tech support. Not even as much of a clue why its not working, but won't issue a trouble ticket for 24 hours. "Just check it in the morning and give us a call back. We will give you a trouble ticket then." was the final answer I got.
As I thought that was a poor answer, I jumped online with dial up and IM'ed ADSL guy, and gave him my DSL account number. He called back a few minutes later and helped me troubleshoot it, just to be sure, and said everything looked great as of this afternoon, you should be getting service. A few minutes later he called me back with Beach Boy and set me up with a trouble ticket. A serviceperson should be out here this afternoon.
A huge thank you to Ken and David for helping me out on my latest outage. They are very knowledgeable and quite responsive! If all of SBC's help desk people were as good as these two gentleman, I would give SBC a five star rating.
EDIT: 7/15/03. Everything is still running great. So much so that I recommend it to many of my customers in the area. I have even installed the 1.5/256 Static service in my office. Keep up the good work.
EDIT: 1/22/04. Still working great. Moved to a new house, which has some antiquated wiring, most of which I have replaced inside. There is a tree out in the front yard that needs to be cut back before I loose phone, electric, and cable TV. Other than that, it works the way its advertized. I heven have static service at my office that works excellent. I have had DSLR monitor it for several weeks now, with NO service interruptions.
EDIT: 8/31/04. Still working like a charm. Service, espcially from the SBC techs on this site has been excellent. I would definetly recommend SBC DSL service to friends and colleagues.
EDIT: 4/6/05. Working great. The speeds are consistent. uptime is great.
EDIT: 10/10/05. Still working like a charm. Got an upgrade to a 3.0/512 package a few weeks ago by reupping my contract for another year, so my 49.95 a month for 1.5/256 is now 32.95 for 3.0/512.
EDIT: 4/27/06. Everything still works great and no down time...knock on wood.
EDIT: 6/19/07. Everything is still great. No complaints here.
EDIT: 6/6/08: Now have Elite service 6/1. Pretty much never goes down, and get a solid 5600/790 on certain local speed tests.
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Review by keason
member for 9.7 years, 2085 visits, last login: a few hours ago
updated 109 days ago
- Ann Arbor,Washtenaw,MI
- $42 per month
- (12 month contract)
- about 7 days
- Ameritech
- "reliability, email relay, good lower speed, cheap on promo"
- "slow downs during peak times, limited uverse footprint, caps, slow uploads"
- "too slow for HD video, poor value"
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Update 10-10-10
Connection slows down, on average, to 1Mb during peak times and latency doubles. That's are little better than a cell card. Latency jumps from about 30ms to as high as 125ms during these times.
Connection is no longer consistently usable for many purposes. It still works OK for email, vpn, and VoIP, but is too slow for video and most high bandwidth uses.
After 10 calls and 10 hours on the phone, they finally switched me to a new redback and fixed the problem.
update 10-2-11
ATT raised pricing from $20 to $43. Along with the caps, DSL is obsolete, Uverse still not available for me. Disconnected and went to Comcast business.
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 Review by David
member for 9.7 years, 4945 visits, last login: 1 days ago
updated 110 days ago
- Granite City,Madison,IL
- $34 per month
- about 7 days
- Ameritech
- "New modem, new house, new service"
- "None really; flatwire is still a bad thing"
- "a good install with plenty of options down the road."
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Well I finally gave up the apartment lifestyle for a house, it is an older home so the wiring was a bit of a challenge this time. I had to install a nid splitter based on some of the wiring situations presented in this old house from the 1940's. When I inspected the current wiring situation my chances of a good install with the existing infrastructure was paralyzed. There was even flat telephone wire under brand new carpet!! So that was when I realized I knew I was screwed for DSL in the house from any of the existing internal wiring. The NID splitter was an answer, I bought an external box and installed it in the basement. Ran Cat5e wiring for the existing internal wiring jacks that the end user created. Ran a new piece to my computer area down here, and a new piece of wire to the NID and wired it the standard way. The NID splitter was not difficult to install and just using cat5e and keeping extra pairs on hand in case the cable gets hit was a real plus.If I ever have a tech come to this house even after I think he will appreciate the flexibility I gave him with the cables I laid down. I am going to take some pics and show my work.
Speed I ordered was 384-1536/128, $29.95/12 months, I have an efficient 5100 modem, and a linksys router. The linksys makes the network run rather smoothly with little downtime at all. Don't like the router?? install RasPPPoE. It's quick simple and only 94k space.
The only reason why I rated the Pre-Sales information a 4 was the Rep I talked to did not know about the pkgs offered, or any products. He did advise he was new to the job and hired last week. To his defense he did put in the order correctly and my install date was on track with what he told me.
Side note:
Keep in mind I am on line support here at BBR for SBC.. My successes and failures might not match what you experience. When I did my installation I did not do it the normal customer way. I did it with a built machine and used a third party software. So this review is only of my experience with dsl regardless who I work for..
04/18/07-
Yes it pestered me to update again, So far besides the occasional phone line outage. Which ironically the DSL was up for both times for even with the static. A bit perplexed on how my nid/sni splitter did that, but none the less the DSL was working. The power outage last year was kind of taxing. Had no power but ironically I had a spare generator that I got power to my computers and network and I had Internet. Seems like the office was still supplying power to the DSLAM. last year's power crisis I don't remember how many cell phone batteries I charged up, and access to the Internet (my own network) I passed out. I lost count with the neighbors, they were impressed I had sat service, Internet still working and phone service. Kudos to the Coleman Powermate 4000 generator as well.
11/11/08- Still have the service. still using it.
04/15/10
Still works as expected- Have some noise on the phone portion now but I suspect it might be external. It's intermittent so I will wait till it fails.
10/24/11- site pestered me to update again. Still have it. Only call I had to make this year was to the POTS side of the house to have a squirrel guard (damaged from recent storms I think) removed from the line as it was dangling. DSL with my phone line still works as it should.
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Review by phazah
member for 7.7 years, 1438 visits, last login: 4 days ago
lodged 117 days ago
- Findlay,Hancock,OH
- $75 per month
- AT&T
- "Gives access to high speed internet in my area."
- "Poor quality of line. Sporatic drops."
- "If you're low income, it will do..."
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Techs on this website are very helpful, techs that visit location very poor service.
Local tech constant pressure that instalation in the house was the cause of noise without researching problem.
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Review by cmslick3
member for 7.7 years, 2004 visits, last login: a few hours ago
updated 131 days ago
- Joliet,Will,IL
- $50 per month
- AT&T
- "Constant good service."
- "None so far."
- "SBC Yahoo DSL works great."
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I have enjoyed my AT&T DSL since I first subscribed. Early 2009 I upgraded to the highest speed tier and I have had great service. Even thought I am near the end of the line for my area I get a great signal and never lose connection.
We recently converted this line to a dry loop and dropped the home phone that we never use. Since then we have been very happy with the service and everything with the conversion went smooth as silk...
UPDATE 10-2011
We've run into some sluggish performance in the evening hours. AT&T is investigating.
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Review by InvalidGamer
member for 143 days, 0 visits, last login: 143 days ago
updated 139 days ago
- Sacramento,Sacramento,CA
- Contract price not specified.
- "Easy setup, support is usually there"
- "Connection lost every 40-80 seconds and reconnection takes 30 seconds [tested]"
- "Not worth any of your money in the Sacramento Area"
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AT&T Elite, is a "fast" service that has many lies behind all the words said on commercial for our area. The announced 5MB/S is actually 500 KB/s, with a 30 second down time every 40-90 seconds, in other words you cannot even connect to the internet without the internet being down. We have had technician after technician come in and they just upgrade our internet or just take away the cost of our bill [completely free for the whole month]. I mean it is nice, but I'd rather pay full price for something that would work and I could actually use for at least 1 hour and a 5 hour disconnect. This internet service is obviously not for hardcore gamers or people who are hosting servers for other purposes or businesses that would like to even hold internet. AT&T is bottom line not worth the money in the South Sacramento area.
AT&T clearly stated on the phone. This would be easier if you had AT&T cable which is why it is cheaper to have AT&T cable with AT&T internet. Which we said we would rather have Direct TV because it is more cheaper and efficient as we don't use the Cable as much as other American's do.
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. Then their head of regulatory and Legal Jim Cicconi
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