Review by johnyfive9
- Location: Santa Barbara,Santa Barbara,CA
- Cost Contract price not specified.
Bad "Frequently down, if you have problems after hours, you are SOL, high latency"
Overall "Not reliable, understaffed, insufficient customer support, immature"
|Pre Sales information:|
Value for money:
Power.net has been responsible for too many outages at various times during the day and night. During the day the outages are more frequent. Outages range from a few minutes to 12 hours to days.
Contacting customer service is laughable if you have a dark sense of humor. There is one guy who seems to be the only technical support person yet you cannot get hold of him by any means - phone or email, although power.net does not seem to tell you this. You have to discover this for yourself.... After 5-6pm weekdays, good luck getting hold of anyone at power.net. 24hour service is non-existant. Problems have persisted for days without _any_ explanation despite numerous attempts at making contact. You may have to drive over to Manhattan Beach, CA to get problems resolved.
Horribly slow. Ping times to the router can get up to 3 seconds. During the day latency is at its worst.
During one particular outage, Power.net referred customers over to GTE when they shouldn't have. Basically Power.net leases lines from GTE and GTE was experiencing problems. Power.net should not have referred all their customers having problems over to GTE. For Power.net's customers, responsibility is on Power.net, if Power.net has problems with GTE then lease from someone else. Pointing fingers is simply immature.
Also, Power.net seems very understaffed. I asked to talk to technical support so they said "Oh, Dirk can't talk to you but you can leave a voice mail". First of all why is there only one guy in technical support, second of all, why can I not talk to anyone about the problem? As a customer this is unacceptable.
Power.net used to be just slow. Currently they are not only slow but unreliable - outages are far too common.
In summary, Power.net does not provide adequate service. Power.net may be cheap but its service is even cheaper. I would like to say that Power.net will take you a step back in history when ISP's were terrible, but I don't think any ISP in history has been as bad as Power.net. Anyone who is happy with Power.net should try another ISP for a month so they can see what they're missing out on.
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