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Review by cyberscan 
member for 2.6 years, 1 visits, last login: 1.4 years ago
lodged 2.6 years ago
 Fountain,Bay,FL
 Contract price not specified.  "Supports and hosts spammers" "Don't buy anything from the spam industry"
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Velocity Networks, vel.net is a spam support service. Despite being notified both by email and by telephone about 4 problems hosts, the spam continues to be sent from vel.net hosts. The notifications via email includes both messages and email headers. Complaints sent to the abuse department have gone unanswered, and the spam continues to be sent from vel.net's network.
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Review by lhelmerich
member for 8.7 years, 0 visits, last login: 8.7 years ago
lodged 8.7 years ago
- Sylmar,Los Angeles,CA
- $59 per month
 Verizon "None"- "Cannot Cancel Service"
- "Don't use this company"
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Originally I signed up for DSL service from a company called webuniverse, which was sold to Moonglobal which in turn was bought by Velocity. Shortly after my ISP was purchased by Velocity my wife decided to change our phone number, forgetting that our DSL service was tied to the phone number. Once the new phone number was in place our DSL service stopped.
We realized our mistake and called Velocity to get it reconnected. When I called they told me that because I had changed my phone number they had dropped me as a customer. They stated in no uncertain terms that I was no longer a customer and that I would have to apply as a new customer. Since I had to go through the whole hassle of becoming a new customer I decided to shop around and chose SurfCity to be my new DSL provider.
When SurfCity attempted to contact Verizon, my phone company, to set up the DSL connection, Verizon told them that another DSL provider had a lock on my line (my new phone number) and that it would have to be released by them first. This seemed strange to me since Velocity had told me that I was no longer a customer; if I was no longer a customer, how could they be locking my line?
I called Velocity and asked them to release my line. They told me that they would do that. SurfCity tried several days later to connect my DSL service but the line was still locked. I called Velocity again and they told me that they had requested that the line be unlocked. I then called Verizon and they told me that they had no such request. Verizon also told me that Velocity was laying claim to both my old phone number and my new phone number even though I had NEVER authorized a DSL connection for the new number with Velocity.
I waited several more business days. The line was still locked. I tried Verizon again, this time talking to a supervisor, who told me that the line was still locked and there was no action to have it unlocked. In the meantime I received an email from a person at Velocity telling me that it would take up to 30 days for the line to be released. That means I cannot get a new DSL connection for 30 days.
Don't use this company!! If you decided to go with them and then later on decided that you don't like them, they will prevent you from accessing the internet for 30 days.
I would never recommand these people to anyone!
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Review by phoenixld
member for 9.4 years, 0 visits, last login: 9.4 years ago
lodged 9.4 years ago
- Phoenix,Maricopa,AZ
- $49 per month
- (999 month contract)
 about 4 days- "Customer servide and tech support"
- "The company that serviced AZ was acquired by Interquest communications and the price went up plus I lost my static IP"
- "Very reliable connection and good support"
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When I first moved here they offered internet access but I didn't get it right away. Later on I added it on and was thankful I did. I was coming from a dial-up connection so it was a welcome change. I just wish I was able to keep my static IP for the same price.
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Review by (hidden by request)
(review was emailed from domain bellotech.net)
lodged 10.8 years ago
- Panorama City,Los Angeles,CA
- $20 per month
- "Tech Support is somewhat helpful, when they answer...."
- "Service/Billing. Will try to prolong the cancellation procedure to charge you more (I believe that's fraud)"
- "A company that has horrible service and support. It will soon be swallowed by stronger ISP's."
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Hello,
I am a consultant who is very dissatisfied with the service that Velocity
Networks has provided. I have been trying to cancel my Dial Up account
since 2/14/2001. I stopped using the dial up and email as early as
January 2001. After several calls and emails, they continue to charge
my credit cards. They have actually charged one of my credit cards
without my written authorization. This company has horrible service
and my complaints have fallen on deaf ears. This is not the first time I
have received bad service from them. I also tried to cancel my father's
dial up account last year and they pulled the same stunt.
I am in the process on filing a complaint with the better business
bureau as well as other agencies.
I would not recommend them to anybody because of the nightmare they have
put me through.
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Review by linda
(review was emailed from domain m1.vel.net)
lodged 12.3 years ago
- undisclosed location
- Contract price not specified.
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2. From: Bart Kavanaugh [SMTP:BartK@wbri.com]
Sent: Friday, September 17, 1999 8:38 AM
To:
Cc: Linda
Subject: Velocity
Linda at Velocity asked me to drop a line --so -- A quick note--
I have been
a client of theirs for about three years, first with multiple
dial up lines
and then and now DSL.
Having owned and operated a web hosting company in the past, I
have had many
dealings with service providers. I know my choices well and do
my business
with them. My primary consideration (after price) is customer
service. I go
by the theory that something will go wrong. In their case there
have been
very few problems and their response has been great. I also see
for the
future that they have the quality of people and equipment that I
will need
in my expanding business.
Bart
Bart Kavanaugh ChFC, CLU, CFS
Thank you for choosing Velocity Networks!
Sincerely,
Linda
Linda Gross, Senior Account Manager
Velocity Networks, Inc. 310-675-2915 fax
310-675-6847
»www.vel.net DSL Service Specialist,
Virtual Domain
Hosting,
CO-LO, Dialup v.90, ISDN,
Frame
Relay T1
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Review by linda
(review was emailed from domain m1.vel.net)
lodged 12.3 years ago
- undisclosed location
- Contract price not specified.
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1. From: Jenteal [SMTP:jenteal@jenteal.net]
Sent: Thursday, September 16, 1999 6:18 PM
To:
Subject: Velocity
I friendly recommendation about Velocity, they rule. I love DSL.
We have it
at our house and our office. If you have an option I would go
for the
GTE Bronze +, by far the fastest connection I have used, next to
a T1. I would
definitely refer them to anyone.
Chris K
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