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Review by stumpr 
Posted: 3.3 years ago
member for 4.8 years, 1 visits, last login: 3.3 years ago
 Mount Pleasant,Isabella,MI
 Business customer
 $75 per month (12 month contract)
 about 14 days
 "When they are running ok, it's fine"
 "Down way too much and speed issues all the time"
 "Poor quality of service and line speeds undependable for their prices"
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I have had this CO for a couple of years, albeit reluctantly as they are the only house in town with no competition. They have monopolized the area and have contacted Verizon, AT&T (Old SBC now) and Covad -- to no avail, they are all giving me the same answer. That area is blocked off and we are trying to get there as fast as we can to provide options for you, now this has been a long time coming as I work in the network communications field and know that it does take time to deploy new infrastructures.
But, Mount Pleasant has 2 fiber nodes dropped on the west and east sides of town that I know darn well the other CO's could move up and offer some better options instead of being bullied into .. this is the only option you have, take it or leave it.... attitude.
They are down way too much and have many, many unexplained speed issues -- line drops -- router misconfigurations -- switches that suddenly go DUD -- and never own up to it.
I am actively pinging every telco in the area on a weekly basis to see if and when they will be here, I can guarantee that all my customers that I support in the area will be going with me over to a more reasonably priced and more reliable network I assure you.
There support is half-witted at best and can't give a technical answer to a technical person, I guess they have a problem with someone who knows their language in telecommunications and they can't just snowball with techno garble. I have caught them a couple of times trying to blow the ol smoke up somewhere and it just doesn't sit well with a small town as word gets around quite quickly around here.
Good ol fashioned customer service is out the window with these guys.. and it's a shame - -they have great potential, but fail to see it and to ensure that the current customer base is taken care of with the prices that they charge. I got better service paying 9 bucks a month for dialup when I first got in the area than I ever have paying what I have to pay to support my customers and get crappy service from my "ISP".
Anyway, to all the other telcos in the Central Michigan area -- there are alot of us waiting on better options and can't wait for ya to get here.
Signed,
About ready to drive to my internet destination
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Review by (hidden by request)
Posted: 9.4 years ago
(review was emailed from domain blah.com)
Santa Barbara,Santa Barbara,CA
Contract price not specified. (12 month contract)
"frequently down, pwr.net quick to point fingers, no responsibility"
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These people(or is it one guy) are really bad. Avoid them at _all_ costs. Order/install was easy, have 2 static IP's... everything is fine except service is frequently _down_. When I call GTE they assure me it's not at GTE's end but rather at power.net's end. Also ping times to power.net's gateway are _really_ slow...ie >>100ms, usually 300ms. Getting ahold of someone after 5pm is impossible. I have yet to havea good experience with these cronies.
power.net may be cheap but believe me, it ain't worth paying for!
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Power-Net Internet Services
