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Review by oritpro 
Posted: 8.4 years ago
member for 8.4 years, 8 visits, last login: 8.3 years ago
 Portland,Multnomah,OR
 Contract price not specified. (12 month contract)
 Qwest
CLEC party: Qwest
 "None"
 "Get better service from your local 7-Eleven"
 "Don't waste your time"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I honestly can't comment on the quality of their Internet, mail or newsgroup service. After getting a taste of their customer support during the initial order, I quickly switched my ISP over to Qwest. All this before my equipment has yet to arrive.
Here is my story:
6/19, initial order. Waited about 10-days. Got nothing, not even an order confirmation. Called them to find out the status of my order, was told "oh, your scheduled to be connected on 7/5".
7/5 rolls around, equipment has not arrived yet.
7/6 I called dsl-only to find out when I could expect the modem, the (extremely rude) chick on the other end says, "What modem? we don't show an order for a modem, blah...blah...blah... After a short discussion she said she would call Qwest and get back to me".
Having a pretty good feel for what I was dealing with I called Qwest a few hours after that and ordered the modem, according to the Qwest rep, dsl-only never called.
7/9 and still no phone call or email from dsl-only.
7/9 I call Qwest to switch my ISP to their service. Something I should have done in the first place. A $30.00 lesson learned (glad I ordered during a promotion). Qwest has been an awesome help during this whole ordeal and completely unbiased. Btw -they did not pursuade me in anyway to switch, I did it on my own accord and wasn't about to give dsl-only my credit card number after this experience.
How companies like this stay in business is beyond me but one thing is as sure as death and taxes, they will never get my business or anybody that I know.
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DSL Only, Inc.
