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Review by mekidbliss9 
Posted: 2.9 years ago
member for 2.9 years, 0 visits, last login: 2.9 years ago
 Helotes,Bexar,TX
 $52 per month (month by month)
 about 14 days
 BellSouth
 "Speed, professional techs, most problems solved over phone"
 "Inconsistent speed, annoying signal loss, fuzzy legal agreements"
 "Enthusiatic ISP with huge potential for customer satisfaction"
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Internet America has now almost fully digested fledgling 2Fast Communication, my first wireless DSL ISP. Overall, this change of ownership has improved signal delivery. San Antonio Ranch subscribers have recently begun to look forward to extended periods of predictable signal strength and quality, as well as a boost in surfing speed, from 800-1000/1000-1200 kbps to an irregular pattern topping out around 2150 kbps to 2700 kbps.Together, these changes were a God-sent for all compelled to weather service and signal deficiencies from day one of a fledgling ISP's business. Also, service calls had been routinely routed to Dallas, as opposed to less satisfying responses from San Antonio-based techs. This puzzling move, however, was perceived as an improvement, since most problems were being resolved by phone, as opposed to the mixed success of a local tech house call. Finally, though 2Fast had wooed its subscribers with free installation, upkeep, tech support,"toaster" roof antenna, router, radio/receiver, mast, Mohawk 5E cable, AND an in-line ethernet booster, the new owner has been slow to publish his service charges, despite piece-meal billing for all services and equipment.
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Review by darkangelx
Posted: 6.7 years ago
member for 6.7 years, 2 visits, last login: 6.1 years ago
Irving,Dallas,TX
$108 per month (month by month)
about 14 days
Verizon
CLEC party: Verizon
"Reliable, fast"
"Early Billing Mistake, never repeated."
"Glad I dont have SBC , thanks Verizon and Internet America"
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My story starts out on dec 26, 1999. I called Verizon to setup DSL. They asked me to chose an ISP. I looked for some local ISP in the webpages and called them up and they offered me a decent price(cant remember the name) and started the process. Well this ISP started taking too long and I called Verizon and asked if I could chose another. They told me I could. I was quoted $34 384/384 by Verizon for the "silver plan." I asked the rep if they could give me any idea of a good ISP in my area. They gave me the number of a company called Cyber Ramp. So I called them and at this time Cyber Ramp had been purchased from Internet America. I informed the rep that I had the 384/384 silver plan and would like a comparable connection speed with them. I was told that it would cost me 19.95/month(faster plan 768/384 with NAT) + a 29.95 setup fee. I agreed and the ball began to roll. Hower a mistake got my credit card billed for a year of DSL service but a quick call to the accounting dept had that cleared up in about a week.
In less than a week (I wanted my DSL!) I called Internet America and asked about the status, according to them everything was ready on thier end and I should call Verizon.
I did so and found out my order had been confused because I chose to change ISPs. Within a day or two the information was sorted out and I just waiting on my modem and filters.
When it arrived, I plugged it all in and I was online. I soon found out that I didnt like NAT and upgraded to a single static for $10 a month (since changed) and then changed to the fastest plan (1.5m/768) to 39.99. I actually got lucky and called Verizon to increase my line to the platinum plus and got a deal for $41/month for a 1.5/384 line. Shortly after I also acquired a block of static ips for 12.08/month making my total 100ish a month.
Well to this day I am a 100% satisfied customer of both Verizon and Internet America. In over 3 years of dealing with both I have had a grand total of 3 downtimes 0 of which have been on Internet America's side. However , I will note that the Tech support for both companies was prompt and informative and my rare outages with Verizon lasted 1-3hrs at the most. I thank both companies for a wonderful DSL experience. I might pay alot, but I get what I pay for.
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 Review by DSLGuy
UPDATED: 7.3 years ago
member for 8.9 years, 858 visits, last login: 259 days ago
Plano,Collin,TX
$49 per month (12 month contract)
about 13 days
Verizon
CLEC party: Verizon
"Never Down"
"pricey if you want a static address"
"Good Deal if you know what you are doing and can ID problems yourself"
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NO problems so far.. fast switch over from COVAD/Internet America.. reliable connection.. not as fast as I would like, without mortgaging the house and kids.. but a decent connection.
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Review by wolfguy6
Posted: 8.1 years ago
member for 8.1 years, 5 visits, last login: 6.1 years ago
Lewisville,Denton,TX
Contract price not specified.
about 30 days
Verizon
CLEC party: Verizon
"They were ready in just a few days"
"Verizon had to wait for replacement equipment to finish install"
"Overall works Very well"
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Ok, about a year ago I ordered DSL with Internet America, and Verizon, had just moved to current house. The install for IA side went well, theyhave me my DSL account information in my mailbox in just a couple of days. Verizon on the other hand had a few problems and had to upgrade componets on the DSLAM, this took a few days *actually an extra 2 weeks*
Over all, after a year, its been very reliable, it has gone down 2 times because of Verizon, and one time because of the modem died.
Currently have the Verizon Bronze Plus package and the IA Faster Service with an IP block.
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Review by (hidden by request)
Posted: 8.7 years ago
(review was emailed from domain carreker.com)
Irving,Dallas,TX
$52 per month (12 month contract)
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"Cheap internet connectivity"
"Doesn't know how to handle their support team very good."
"Pretty good ISP, but if you know nothing about computers, go with some else."
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Internet America is a decent ISP. I've been with them since early 1995 and
have had little problems with them since...except that time when they only
supported Netscape for some reason??? What a piece of crap.
Last year I purchased DSL from them, and that's when things started to go
bad. When I first attempted to get DSL the DSL rep told me that there was no
problem, and that DSL was available in my area. So I set up an account for
DSL with my existing account that I've had since I started. A day later, the
same DSL rep called back to inform me that DSL was NOT available in my area
and would not be for at least 6 months. I was kind of let down by the news,
but no big deal. I have high speed connections at work and can always pull
files down there.
About 6 months later...around September of 2000 I get an email message from
Covad. Covad is the line provider for Internet America saying that my
scheduled DSL install was going forward in two weeks and wanted me to call
with a time for the tech to come out and install the line? I was shocked to
get this email. I was happy yet confused. Why had no one told me that I
should be expecting an email from Covad or why didn't anyone tell me that
DSL was now available? So time goes by and the Covad tech comes out and sets
up the line. All is good.
Now it's March 2001. We just moved to a new apartment about 3 miles to the
east of where we used to live and only 9000 feet from the CO, 3000 feet
closer than the old place. The very next day after moving all our stuff, I
called Internet America to setup a date for my DSL to be moved to the new
location. I talked to one of the DSL reps and he informs me that Internet
America no longer uses Covad for the DSL lines! Ok, so what, just get me
connected. I don't really have a preference when it comes to a line. The rep
then informs me that it's not that easy. I have to call Verizon "who is
already on my S list" to have them get the line. Ok, no problem. I call
Verizon and talk to what I guess is someone they hired off the street or
someone they pulled from there wireless department. This guy knew nothing.
He told me that I needed to get the DLCI and CID from Internet America and
then call them back. I thought ok, good point, Verizon is going to need this
info I suppose. So I called Internet America again. Told them what the
Verizon person said and Internet America then told me that they don't know
that information?
To make a long story short, Two weeks at about more than an hour a day on
the phone with both companies, twice being told by Internet America that I
should just cancel my account with them, and once being disconnected by the
person I was talking with "No I was not being rude or loud, the rep just
didn't want to talk", I have a DSL setup to be installed. I don't like
being a jerk because I used to work in the tech support field and know what
it's like when people call up yelling. Otherwise I could have gotten my
connection earlier than this. I still don't have it setup yet, but Verizon
is waiting for Internet America to give them some info and then Verizon will
set the line up.
Why you may ask am I still going with Internet America? Good question.
First, I've been with them forever and have never had any problems till now.
I consider this the second chance. Second, to only charge $10 for a static
IP is great! Everyone else charges a lot for one of those, Verizon alone was
going to charge $60! Third, it's only $9.95 a month for DSL service.
Internet America has their problems just like any other service. I consider
my self lucky that I know enough about computers and networking that I never
have to call tech support for help. This may be why I've never had a problem
with them, but as long as my stuff is working, I don't care what they do.
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Internet America
