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 Review by spicerun 
UPDATED: 4.8 years ago
member for 8.6 years, 1622 visits, last login: 119 days ago
 Southlake,Tarrant,TX
 $104 per month (12 month contract)
CLEC party: Verizon (ex GTE)
 "They kept to my original ISP's terms after buying them out."
 "Very occasional connection drops"
 "So far my service has stayed the same..."
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I originally signed up with Industrial Strength Internet for my dedicated business 128K ISDN line. The Service & connection I got from them was outstanding. Waymark bought them out almost a year ago. I count myself as one of the lucky few as my service hasn't degraded much at all (a dropped connection once about every 2 months causing my machine to redial and connect again on the dedicated service.). My connection has stayed constant (I get 109K thruput according to Broadband Reports DSL test). The good news for me is that I've seldom needed technical support, but I got OK technical support with Waymark the one time I needed it (via E-mail that is). The best thing about Waymark is that they have kept to the original terms of my Industrial Strength Internet contract, and my service has stayed consistent. I'm keeping my fingers crossed.
UPDATED: Last Year, when the Blaster Virus was hitting, they were off the air for me for about a week, beyond that my troubles were a hacked ISDN modem, so I got another one and everything has been OK. My connection has been dropping about every other day for a few minutes, then comes back. At any rate, this is my final review since I am no longer with istrength.net/Waymark. (Business Class DSL has become available in my area).
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Review by rhfisher
Posted: 6.6 years ago
member for 6.6 years, 0 visits, last login: 6.6 years ago
Irving,Dallas,TX
Contract price not specified.
"Solid, unremarkable service"
"Terrible, terrible technical support"
"They're not terrible, but there are many better deals with better service"
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I'm not a Waymark DSL customer, but I've used them as my ISP since they bought mine (Ticnet). They've given me solid, if unremarkable service most of the time.
Their technical support is terrible though. I had an incident with them in which I believe that they either had a system configuration problem or (much more likely) had screwed up and were lying to me. When I asked to speak to a supervisor, he said he was the supervisor. His attitude was that it wasn't occurring anymore, so what should I care? Never mind that they weren't receiving my email and not bouncing messages.
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Review by golfindude
Posted: 6.8 years ago
member for 6.8 years, 1 visits, last login: 6.8 years ago
Plano,Collin,TX
$65 per month
"None"
"Nothing But"
"Run From This One"
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This will sound like a broken record, but thought I'd chime in. I was also a Directlink.Net customer. Signed up in the early days after much research and direct contact with several providers. I have nothing but praise for Directlink, God rest their corporate sole. They did a great job of cutting through GTE's BS to get me connected (remember, 3 years ago was the early days of DSL, and the LEC's were new to the technology, and were, well, phone companies). My service was fast and stable, and during the few times that I did experience problems, tech support was always quickly available.
Then came Waymark........problems started before I even got the official notice of the switch, and continued to escalate. Not only was the service often out for days, but tech support lines (only available Mon-Fri 9-5.....BANKERS HOURS!!)either went to message center, or just plain busied out. Never did get a call back when I left a message. Finally got fed up and waited on hold for an hour and a half to talk to someone about disconnecting. Still took them 2 months after the request, but man, did I feel FREE!!! Switched to Verizon (who provides my local drop, anyway), and have been happy. Net net is, don't even consider these bozos. Hope this helps someone from making a BIG mistake.
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Review by FredP5
Posted: 7 years ago
member for 7.8 years, 14 visits, last login: 2.1 years ago
Grapevine,Tarrant,TX
$29 per month (month by month)
 about 1 days
 Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"custom services are no problem"
"usenet server throttled at 220Kbps (really no big deal)"
"they do more than they have to for the money they charge"
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Sorry, but I am not here to diss Waymark.
They give me custom services and no hassles. The DSL from Verizon has been just fine (sure, sometimes it goes down, but it's better than cable modems and a lot more secure) and with Waymark doing the ISP side I get a lot for my money. Tech support has been knowledgeable and courteous to me so I can't support other peoples comments (elsewhere).
DSL speed has consistently been at the high end of my contracted rates (much better than the other services I have used, including Verizons ISP).
They continue to honor pricing set by a company they bought out, which means I can afford to host a domain name at my home with www, mail, ftp, and much more just for the fun of it. When I call about this problem or that (mostly figuring out how to do something I've never done before) I get the support I need but quick and have nothing but good experiences to report after more than ten calls.
I honestly have the opinion that Waymark wants to give good value and service. I'm sorry to hear about other peoples problems, but it's simply not fair to let one service outage set the entire tone of a review. After all, I was down, too - but I read my contract and I still feel like I get great value for my hard earned money.
Thank you.
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Review by ptbarnett
Posted: 7 years ago
member for 7.1 years, 202 visits, last login: 299 days ago
Plano,Collin,TX
$75 per month (12 month contract)
Verizon (ex GTE)
"None"
"Surly administration, clueless tech support"
"Avoid at all costs"
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I was a DirectLink customer since March, 2000, and found them to be knowledgeable and responsive. I had very little trouble and recommended them to my friends. In September, 2001, I was involuntarily acquired by Waymark. In the beginning, it was OK. When it was time to renew in March I did so, upgrading to 1500/128 and paying for another year of service.
Shortly thereafter, the problems began: network outages lasting from 10 seconds to 5 minutes, with no recognizable pattern. When I asked Waymark about the problem, they told me: "nothing wrong here, must be Verizon". I filed a trouble report with Verizon. They would swap out a component or reroute the circuit, but the problem would always reappear. We both ran in circles for about two weeks, until finally the network went down and stayed down for a couple of hours. This time, it was clear that it was a problem at Waymark and a different person in support let slip that they had known about intermittent failures but it took the hard failure to isolate the component that needed to be replaced. I wasn't happy about pushing Verizon to find a problem because Waymark wouldn't admit it.
In the midst of this, I discovered that unlike DirectLink, Waymark's AUP prohibited personal-use servers. Therefore, I started looking for a new ISP. But, I was going to wait until my 1-year agreement was up so that I didn't have to worry about getting a credit for unused months.
In late September, 2002, my DSL service (along with all Verizon customers) was down for 7 days due to an administrative screwup related to the transfer of "ownership" of the loop carrying data from Verizon to Waymark. Waymark blamed Worldcom, but it didn't matter to me: if I don't deliver to my clients, my clients don't pay. It doesn't matter if it is my fault or someone else's fault... it's my responsibility. All Waymark ever did was offer me free dial-up service for the duration and that didn't arrive via snail-mail until about 5 days into the outage.
Having had enough of Waymark, I initiated service with another ISP. Fortunately, I had a second voice line and could start the process without waiting for Waymark to "clear" the line. It was up and running in about two weeks. However, when I cancelled I was told: no refund after 30 days. Even after I noted that I was terminating service due to their non-performance, all he could say was: "see the policy on our website".
After discussing it with my credit card company, I realized that (as a former DirectLink customer) I had never been given notice of the cancellation policy. In fact, DirectLink had told me they would credit me for unused months of service if I decided to switch in mid-term. Waymark had simply sent me an invitation to renew and I called in to give them my credit card number. The credit card company opened a dispute with Waymark, who apparently could not prove I had signed any kind of agreement to those terms and my account has been credited for the remaining 5 months of service.
There are better choices for DSL in D/FW. I'd even recommend a cable-modem before suggesting that anyone try to deal with Waymark.
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Review by romajamf
Posted: 7.1 years ago
member for 7.1 years, 2 visits, last login: 7 years ago
Irving,Dallas,TX
$75 per month
Verizon
"Customer Service agents have bad attitudes"
"Keep looking."
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I originally was a subscriber of DirectLink and got moved over to Waymark. The installation and service under Directlink was wonderful. Speed was good initially but has since diminished. I have two static IP addresses. DirectLink eventually transitioned their residential customers to Waymark.
Since the transistion to Waymark I have had a lot of outages. Most outages could be considered short (between 1 - 4 hours) but my latest outage really left me steaming. Due to issues (insert excuse here) their Verizon customers were without service for 7 days. During this outage they strung customers along about when service would be restored and eventually just told everyone it would take a 5 to 7 days.Talking to customer service or billing during this time was like having a conversation with a broken record. They just kept offering up the same excuses with very little information. They did offer me a dial-up account while I was waiting for my DSL service to be restored.
Becuase of all the outages I decided to switch ISPs. This was where the real fun begins. Waymark will not release my line so I can subscribe to another service. Their policy state that a disconnect can take up to 30 days because of delays at the TELCO office. Since I am a Wholesale customer they can only post cancellations through e-mail and/or a web site. My cancellation was requested over a week ago and Waymark confirms that they sent a disconnect order to the TELCO. Verizon reports no such communication. Verizon also continues to state that these disconnects take only a couple of days and they suggest that Waymark contact their Account Manager to correct the delay in my disconnect. Waymark will only say that they have posted my cancellation and it is all up to Verizon now. This is partially true since they discontinued my e-mail, new service, and personal web space access immediately after I requested my cancellation.
Thanks to outstanding help from Verizon I have managed to get the name and number of the Account Manager for Waymark. The Verizon representative also told me that I am not the only person currently having this problem with Waymark. Verizon has been very helpful.
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Review by vallilee
Posted: 7.1 years ago
member for 7.6 years, 4 visits, last login: 7 years ago
Grapevine,Tarrant,TX
$40 per month
Verizon
CLEC party: Verizon
"No Good Points"
"Waymark is the worst on everything"
"Do Use Waymark"
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I have had a miserable experience with Waymark since day 1. I had a year contract so I tried to stick it out but just couldn't take it anymore. The last straw that broke the camels back was when the DSL service for all customers was going to be down for 5-7 days because of some administration reason. That’s incredible and the tech support guys say they have great service and really enjoy the service even when it’s not working for a week. I got many different excuses for not having service blaming it on MCI bankruptcy problem to Verizon switches are not working. I no longer care because I am signing up with another more reliable ISP (and that should not be hard to find). I have been hung up on at 8 PM because they said they close at 8 and all calls roll over to a recorded message after that. I called back at 8:01 and got the message and therefore was without service all weekend. In March 2002 I was down three weekends in a row because of problems with the Redback routers. Support never seemed to help me, the standard answer I'll reset your account and if I came home after 8 PM I was without service all night. I had to ping my box before leaving work just to make sure I had service in the evenings. Don't use Waymark, even sales people are rude, they demanded double pay my Verizon charges to them while Waymark billing was sorted out. If I didn’t they would cut my service. They also convinced me to be a wholesale customer where they bill me for Verizon and ISP charges in 1 bill, and then when I went to change ISP I have to wait 30 days with no service.
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Review by holman
Posted: 7.1 years ago
member for 7.1 years, 1 visits, last login: 7.1 years ago
Plano,Collin,TX
 Business customer
$72 per month
about 60 days
Verizon (ex GTE)
CLEC party: Verizon (ex GTE)
"NONE at this point !"
"Increasingly frequent outtages, poor to non-existant support, unjustifiably blaiming others for their outtages"
"Could NOT recommend to ANY user: fatal for business customers"
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As a long time customers I have witnessed the increasingly rapid decline of this once "decent" provider who at the time was apparently targeting the business rather than residential clients.
As a business customer, I (and MANY of the other professionals I've refered there in the past) have found the "professionalism" inexcusable in almost every aspect of their service ... from inconsistant/irregular billing, unexplained outtages, repeated blaiming of the Telco and user equipment on outtages when the problems was KNOWN to be on their end and otherwise misdirecting or misleading the user.
As a business customer, I could not recommend even the most minimal of their services for any type of client. I would NOT expect this company to be a long term player, and doubt their situation is one that will improve. Past promised improvements have not been evident ... consistant degradation of service has been the norm over the last two years. ENOUGH IS ENOUGH !
VERY DISSATISFIED with their service and performance.
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Review by srosen123
Posted: 7.1 years ago
member for 7.1 years, 4 visits, last login: 7.1 years ago
Plano,Collin,TX
$75 per month
Verizon (ex GTE)
"hmmm...."
"lengthly outages, poor tech support"
"Don't use if you want a reliable service connection"
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I am sick and tired of no response to a two day outage. All I get is the same message "we don't know when it will be fixed". No backup system in place shows you where you stand when their system fails which is entirely too often. My advice....go elsewhere, I know I will.
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Review by tmike
UPDATED: 7.3 years ago
member for 8.1 years, 31 visits, last login: 6.2 years ago
Dallas,Collin,TX
$139 per month
Verizon
"noncommercial web/ftp servers allowed; 25M disc; reasonable pricing"
"outages, poor support, customer comes last"
"avoid"
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I'm also a DirectLink customer bought by Waymark: from best to abysmal in one buyout!
frequent unplanned outages (3 outages yesterday); support staff takes criticism of service personally and argues (not limited to a single individual, this is pervasive); unilaterally dropped support for FP extensions and then argued that i never had them in the first place; stopped making DNS entries for static IP addresses making a customer-hosted MTA impossible to run per Internet anti-spam conventions; complaint about suddenly-broken FP extensions and inability to upload to website via FTP elicited a reply that my website was a free part of my ISP service and I therefore had no right to complain about it not working (!); inconsistent and often incorrect information given by different support techs on maintenance issues (i was recently told that my base URL was changing, then after changing all of my domain forwarding was told that i wasn't actually one of the affected customers); techs badmouth customers to each other; no escalation procedure for ongoing problems; 48-hour SLA (max time to fix problem) which they will fully use if you aren't submissive to support staff.
they DO offer some DSL options that are no longer available to residential customers directly from Verizon (e.g., 768/768 DSL), and throughput is rarely below purchased speed
UPDATE: Waymark has been claiming that "Directlink websites were free, not part of the service actually being charged for" and that this means that they were not required to maintain identical services per the terms of the buyout. Even if this assertion is upheld, former Directlink customers should note that FP Server Extensions were a separate line item that carried a separate setup fee and are therefore not covered by that position.
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Waymark Internet Services
