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Review by ektor 
member for 1.4 years, 11 visits, last login: 1.3 years ago
lodged 1.4 years ago
 Christoval,Tom Green,TX
 $41 per month Verizon "I'm paying for 768/256 service and receiving on average download rates around 200-300 at best."
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I've complained and complained to the company so may times it is unreal. I've had tech's out to review and repair, still no improvement. I understand a company can not guarantee quality of service. But, it should be against the law, to provide less than 80% of contracted service.
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Review by GaryT6
member for 8.9 years, 4 visits, last login: 6.8 years ago
lodged 8.9 years ago
- San Angelo,Tom Green,TX
- $21 per month
 about 1 days- Verizon
 "Excellent Customer Service"- "Insistance most problems with connection is Verizon"
 "Lines get wet and pings are as high as 400 to 600 ms to local DNS Server"
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On and off over the course of a year to get Verizon to replace Fujitsu DSL modem ISS 1 with another, finally received new ISS 2 Thursday Feb 20, 2003. WCC insistance the problem was the modem, Verizon equally insistent the problem wasn't the modem. I get lines hits every 30 seconds to two minutes with dry lines up to 280ms. Verizon states this is not normal. WCC says average is normal. I had to reset by unplugging the DSL modem as much as six times in one session. I had to reset the modem 50 percent of the time after being away from the computer for a period of time. 50 per cent of that time, I had to totally shutdown and restart computer. You tell me!
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