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Review by (hidden by request)

  • Location: Seattle, King, WA, USA
  • Cost Contract price not specified.
  • Telco party Qwest
  • CLEC party: Qwest
ISOMEDIA: THE ULTIMATE ISP
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Install Co-ordination:
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Been with Isomedia for 8 years. We've never had our sites go dark or a
single tech problem.

Cannot say the same about other servers and I've heard and witnessed
some horrible Internet scenarios.

I never hesitate to recommend Isomedia.

They've provided me with prompt, excellent DSL service in both New York
City, Los Angeles and Seattle.
Wherever I am, I can rely on them right away. Hotels & On Location,
whereever...DSL or national dialup.

These guys are so good, they don't have to have 24 hour tech service!

Customer Service, Sales and Accounting department always think of the
customer first.

They once told me - "you stick with us, we'll stick with you."

'Nuff said.

Rock On Isomedia!

-Christopher Bryant
MC23, INC. / ITA Project Director

(review was emailed from domain inertiatour.com)
lodged 17.2 years ago


Review by dalek7 See Profile

  • Location: Redmond, King, WA, USA
  • Cost: $50 per month
  • Telco party Verizon
Fantastic service - both sales and support
Support is not 24x7 for home users
This is a great solution for DSL!
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I have been an Isomedia customer for years -- originally with a dial up connection and now with DSL for years.

I recently called them to ask about getting a higher speed connection -- thanks to Verizon (the carrier in my area) I was limited to 768/128 which seems pretty slow these days.

I was directed to Sterling in Isomedia sales who pulled some strings at Verizon and actually got Verizon to upgrade some hardware on their end so that I could get 3M/768 service at the same price!

Sterling provided an upgraded DSL modem and the cut-over was very well coordinated with Verizon so that I received notice mid-day as soon as it was completed.

When I got home and went to start things up, I did have a connection problem which was eventually traced to my own router which had decided to fail at this very time. Nonetheless, the Isomedia service folks tirelessly worked through this with me even after validating that the line and modem were ok. This support was way beyond what I would expect since we had already validated the purely DSL part of the connection as being fine.

Bottom line: the service from pre-sales to support is exemplary and I would highly recommend them.

member for 17.3 years, driveby review (so far)
lodged 17.3 years ago


Review by deblasio2 See Profile

  • Location: Redmond, King, WA, USA
  • Cost: $70 per month
  • Install: about 7 days
  • Telco party Verizon
Fast installation, reliable
Awesome
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Travis in sales was awesome... gave me a great deal, and Paul Allen in Tech support was absolutely fantastic... he stayed several hours after they closed to make sure I was up and running. Can't be beat!!!

member for 17.3 years, driveby review (so far)
lodged 17.3 years ago







Review by Merc248 See Profile

  • Location: Seattle, King, WA, USA
  • Cost: $60 per month
  • Telco party Qwest
  • CLEC party: Qwest
Sales division is top notch; they actually care about the customer! Very stable and fast connection so far
Newsgroup download speed very limited, interleaving (through Qwest), manual setup of various stuff
Very awesome ISP; they keep most of their promises and is dedicated to the customer
Pre Sales information:
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(This will be updated as I go through the various order process steps)

I've ordered 5 Mbps / 896 Kbps (Qwest) service from ISOMEDIA with a dynamic IP.

So far, I'm past the pre-sales and am waiting for my modem and my line to go up, which will take an additional three days, due to the extra weekend days. However, even when I'm this early in the installation phase, the experience has been EXTREMELY smooth and favorable.

First of all, I have to comment on the overall staff's courteousness and knowledge on everything: I somehow directed myself to the tech support line (yeah, I know, I'm dumb) and they still did what the sales department would usually do, like prequalification and various sales questions. They then redirected me to a sales rep (Tammy, best sales rep ever), who didn't try to pull any fast ones in terms of setting me up with any super secret ISP bundles or plans; she actually suggested to me several options in terms of price / performance ratio without any hidden junk.

I ended up going with Qwest rather than Covad due to the low price / performance ratio. I also asked her a question as to why my previous ISP (Earthlink) couldn't offer me anything higher than 3 Mbps, and she actually knew the precise and easy answer without all the hassle of going through several levels of techs (which is what it took to find out that information when I was with Earthlink.)

As I said above, I ended up choosing the 5000/896 kbps connection from Qwest through ISOMEDIA. However, Tammy told me a few days later that Qwest had actually put an order in for a 7000/896 kbps connection. I'm not sure if I'll be keeping that connection, since it all depends on whether the connection costs relatively the same (for the ISP at least) as the 5000/896 kbps connection. It was extremely nice to see that they were willing to provision me at a higher speed for the same monthly cost, though.

I will update this review with more details as they come along. So far, I am EXTREMELY satisfied with ISOMEDIA, especially their sales staff.

EDIT (07.10.2006):

Alright, my modem hasn't arrived yet (they actually just shipped it out for whatever reason, I was told that it was shipped out last Thursday morning...) It doesn't matter though, I actually found a few things on the Qwest DSLReports forum that allowed me to change a few settings on my Arescom NetDSL 800 modem in order to connect to the service. The connection is extremely stable; it doesn't flake out at all like my previous ISP when I'm downloading a bunch of stuff off of Bittorrent, nor does it flake out at certain times of the day. I noticed that even if I'm provisioned at 7000/896 kbps, I can't seem to get anywhere near 7000 kbps download; I always seem to end up getting around 3000 - 4800 kbps, which is fine by me, though I suppose I'll be making a few phone calls to see what's up. My upload speed is consistently at around 750 kbps (around 92 KB per second), which is extremely nice.

One day, I had the urge to get Newsgroup access. I really wanted it. There was no information on how to activate it myself, so... I ended up calling my ISP up. Seems that no one really asks for Newsgroup access nowadays, but well, they were willing to give me access to the server. Only bad thing is that I had to tell them over the phone my username and password; it'd be much better if this was all done online, but eh, it doesn't really matter. I'm assuming email accounts are setup the same way as well, though I really have no need for an extra email account from ISOMEDIA. After setting up the Newsgroup stuff, I wanted to see how fast it fetches article headers and how fast it fetches the actual articles. The server allows you to fetch the article headers are almost your maximum download speed. However... when you want to actually download an article, it slows down quite a bit to 15 KB per second. Horrible. I suppose it'd be better to get a dedicated Usenet server from another company.

For the interleaving issue (since I was using Qwest through ISOMEDIA), I wanted to see if it was even enabled on my line, and if it is, see if ISOMEDIA could even disable it for me. And... yes, it was enabled, and no, ISOMEDIA couldn't do a thing. I can't do a thing about it either even after escalating myself through the various levels of administration. Oh well.

Anyway, a lot of the things I complained about above aren't really ISOMEDIA's fault. The experience has still been extremely favorable and I still love them. A lot.

EDIT (7.12.2006):

Alright, just got the first invoice. I was surprised at a number of things that I will need to clear up: one, the setup fee that was supposedly waived was still on the bill. Two, the monthly fee shows up as $67 rather than $61. The former was already resolved quickly after shooting off a call to the accounting office; however, I haven't talked to them about the latter yet. I was also told at the beginning that my base monthly fee would be $55 plus whatever telco surcharge (which would, at maximum, take me to around $62 if we take the current telco surcharge and place it with the previously asserted base fee.) However, it was to my surprise to find that the base monthly fee was actually $60 and not $55. I will try to get this clarified as soon as I can. For any other future customers, take note of the above as well.

EDIT (7.17.2006):

Okay, after messing around with my network devices and various amounts of routers (I've got a 2Wire Homeportal 100, D-Link DI-624 Wireless Router, and a Zoom 5660 X3 that ISOMEDIA sent me), I finally have the ultimate setup: the Zoom modem/router is the primary router that serves out DHCP assigned IP addresses and whatnot, while the other two are simply there to bridge the networks together (I also have a switch and a hub that all of these devices are connected to, including the computers.) Why am I explaining this? Because I ended up getting a MUCH higher transfer rate than when I had my Zoom modem/router setup behind my 2Wire router! I'm now getting around 5500-6500 Kbps, which is plenty good, considering that I initially subscribed (and still am paying) for the 5000/896 Kbps service!

The financial issues were all resolved, thanks to Tammy (sales) and Meri (accounting.) They promptly looked into the issues and resolved them quickly. They kept a very tight correspondance with me as well at all times; they would call me up and let me know of any updates on the issues, as well as email me with any other new information (as a clarification, they didn't seem to do this simply to buy time, but to rather show that they were indeed making actual progress on the issues, which were resolved within a day or two.)

After looking at the above, I found that I'm a really messy writer and the above should be cleaned up. But I'll leave the above as is as a sort of "humble" step-by-step reference of my experiences with ISOMEDIA. Hopefully this review helps!

member for 23.1 years, 66 visits, last login: 10 years ago
updated 17.7 years ago


Review by urbanenomad See Profile

  • Location: Chula Vista, San Diego, CA, USA
  • Cost: $62 per month (12 month contract)
  • Install: about 7 days
  • CLEC party: Covad
Great Technical support and good customer relations
Must deal with 3rd party ISP telco company which tends to make direct fixes to the actual service a bit harder
Most telco company's customer service are not very friendly, but Isomedia's Tech, Customer serv and sales all are excellent!
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I needed to add a static DSL service for my store so I can remotely view my laundromat's video surveillance system. I searched around in my location and Isomedia was the cheapest static IP address DSL service.

The service quality was as good as any other DSL service particularly since this company isn't really the actual ISP but a reseller of other DSL services (at least that is true for my situation) but what really seperated them from other DSL services was their excellent and amiable Sales team, Customer service and Technical Service. They have been very friendly and helpful in all my DSL needs. Even when they had to unfortunately switch my carriers they were very prompt on contacting me and making sure I had another service that I can sign up for. I would use them again for any static IP DSL requirements.

member for 17.8 years, driveby review (so far)
lodged 17.8 years ago


Review by (hidden by request)

  • Location: Redmond, King, WA, USA
  • Cost: $55 per month (12 month contract)
  • Telco party Verizon
  • CLEC party: Verizon
Awesome customer service
Slightly more expensive than others.
I highly recommend ISOMEDIA DSL.
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ISOMEDIA has consistantly gone out of their way to keep me happy and ensure my continued business.

When I call their techs, it generally takes them about 2 minutes to figure out I'm a network geek and not someone's grandmother. After that, they listen to me and solve me problems. There's no pre-scripted 1st-tier support crap here. You just talk directly to techs who know what's up.

The sales and support people are stellar as well. On one occassion, Tammy from ISOMEDIA actually three-way called Verizon to setup local phone service for me. I just went along for the ride.

I know that I could get identical DSL service directly thru Verizon for slightly less money, and I wouldn't dream of it. ISOMEDIA is worth the extra bucks.

I suppose I should say something about the DSL service itself, but there's not much to say. I host all kinds of servers off my DSL connection, and it never skips a beat.

Disclaimer: I was not compensated in *any* way for this review.

(review was emailed from domain microsoft.com)
lodged 17.9 years ago


Review by (hidden by request)

  • Location: Kirkland, King, WA, USA
  • Cost Contract price not specified.
Prompt and reliable service
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Isomedia Customer



We recently moved locations and as usual Verizon was a pain, but Isomedia
did a great job. Isomedia's customer service is what I like. When I have a
question or problem, they are always reachable (unlike Verizon) and the
technical staff is knowledgeable and willing to help.

Thank You

(review was emailed from domain pioneernet.net)
lodged 17.9 years ago







Review by bhernacki See Profile

  • Location: Redmond, King, WA, USA
  • Cost: $45 per month
Geat communication, customer service & reliability
They needed to use a Verizon line (no other choices here)
Static IP address and better bandwidth for a better price
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I am eager to see if the VOIP phone service offered by Isomedia works well. It is potentailly a "best bet" for small businesses. I have tried 3 VOIP services and was very disappointed. Dealing with a local vender is always the best as far as I'm concerned

member for 17.9 years, driveby review (so far)
lodged 17.9 years ago







Review by alanho See Profile

  • Location: Mukilteo, Snohomish, WA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 11 days
  • Telco party Qwest
  • CLEC party: Qwest
The best ISP in the business
Accounting system
Choose this ISP, you won't be dissappointed
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I was an early CompuServe customer back in 1976…and have worked with one or more ISPs continually since then; 30 years. Over that time I have never had an ISP with better customer service. Isomedia is by far the best ISP that I have ever used. They have integrity, they continually work to improve their services, and their customer service is unparalleled. Isomedia hires capable, friendly and talented staff. People that you would like to have as a friend. You will find many ISPs with more resources, better systems, but you won’t find one that is as helpful or as easy to work with. The only downside I have experienced with Isomedia is their accounting system. Who ever wrote that software should be banished to a career digging ditches as penance. Hopefully they will upgrade to a better system soon. Tammy Vago, Isomedia Corporate Account Manager, is one of my favorite sales persons of all time. You are in for a treat if you get to work with her.

member for 22.1 years, 44 visits, last login: 5.7 years ago
lodged 17.9 years ago


Review by wlodge2 See Profile

  • Location: Bellevue, King, WA, USA
  • Cost: $30 per month (12 month contract)
  • Install: about 7 days
  • Telco party Qwest
Great Customer Service & Connection
None So far!
Service is by far great, tech support seemless, a great company
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Before joining the Isomedia DSL group my previous experience had been with dial up service. That service worked well, but I didn't know what I was missing. My experience with the Isomedia service has been outstanding starting with my first telephone inquiry to that company. The entire installation/orientation process was handled extremely well. The hardware and availability of technical assistance have been flawless. I highly recommend this group (Isomedia) to anyone seeking an upgrade in their internet connection service. The Isomedia service and expertise is extended also to those fortunate enough to be operating Mac equipment.



member for 17.9 years, 4 visits, last login: 17.9 years ago
lodged 17.9 years ago