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Review by qworster 
UPDATED: 1.2 years ago
member for 8 years, 2920 visits, last login: a few hours ago
 Santa Monica,Los Angeles,CA
 $122 per month (12 month contract)
 about 18 days
 Verizon
 "It started out fast"
 "Tech support, unreliable connection, slow speed"
 "They've slipped....."
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Connection reliability:
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I singed up my business with BrandX because they were a local (Santa Monica) company and had great reviews here. Turns out the reviews are old and they seem to have 'slipped' in quality/speed of connection and tech support.
Service started out okay, although it took Verizon almost three weeks to actually connect up the line. BrandX offered zero help during this time. It wound up being completely up to me to get Verizon going. Since I'm a network engineer, I knew who to call and what to do. If I was just a regular person the DSL might never have worked! Speeds started out great, as did reliability....but after a few weeks, the speeds dropped like a rock and so did the reliability. Right now, the connection is off more afternoons then it's on. Calling BrandX is a waste of time; I always get a clueless answering service who always says that: "the problem will be fixed momentarily". I guess that momentarily is a measurement unit for hours!
At this moment my 1500/384 circuit won't even run my VOIP box, which only requires 90K on uploads to work. Speed tests just run are showing 265/57 meaning that the upload speed is barely better then dial up (I'm paying for 384K).
Finally, and worst of all, I look like a fool for buying this service to replace the 175K symmetrical service we had before from another provider. Not only was it much more reliable, it turns out it was faster most of the time too.
I'm very disappointed with BrandX.
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Review by CFM5555
Posted: 8.1 years ago
member for 8.1 years, 30 visits, last login: 2.6 years ago
Hermosa Beach,Los Angeles,CA
$49 per month (12 month contract)
about 21 days
Verizon
"Price was OK, Had a dialup account for backup"
"Reliability was undependable, tech support unreachable (answering service) excuses for everything, email unreachable (spamming)"
"switched today, cant't deal with it anymore."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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Service ordered and installed was 768/128 k from verizon (actually GTE then) Brandx coordinated it all. Got it done quickly, then when I moved they got that done no down time. Actual speeds (from 2wire) were avg 500-525. problems with this company were always reliability and communication w/ tech support. I start work @ 6:30 am usually log on by 6:00 when I had problems couldn't reach anyone for hours. They have a service, but they're useless.. Then a couple months ago I started having email access problems. Taking 5 and 10 minutes to access email if at all. They said spam attacks and moved me onto a different server, been somewhat better. I read another review form someone who said they got emails in advance from Brandx when they were doing maintenance. Not me, I had to find out the hard way. After screaming about it time after time, they finally sent one email. After the problem. Maybe OK for home use/entertainment, but I need to work on this thing.....
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Brand X Internet
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