dslreports logo

Review by stowednet See Profile

  • Location: Novato, Marin, CA, USA
  • Cost: $69 per month (12 month contract)
  • Install: about 8 days
  • Telco party Verizon (ex GTE)
  • CLEC party: Verizon (ex GTE)
Located Locally... That's about it
Tons of Downtime, Speed is a bit sketchy
There are better DSL services for the price.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

At webperception they are abit over priced, the downtime is horrible, the mail is not much better, it seems that they schedule these "outages" or downtime at peak hours so when ever i want to use the internet it is dead. The modem that comes with the service is a piece of shit, the bottom line is there are better ways to spend 70 bucks.

member for 20.7 years, 3 visits, last login: 20.7 years ago
lodged 20.7 years ago







Review by novatodslman See Profile

  • Location: Novato, Marin, CA, USA
  • Cost: $69 per month (month by month)
  • Install: about 8 days
  • Telco party Verizon (ex GTE)
  • CLEC party: Verizon (ex GTE)
There are NO good points unless you like downtime!!
Just about everything - read the review
WARNING: STAY AWAY FROM WEBPERCEPTION
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I don't know where to begin. Have you ever heard of an ISP that's closed during luunchtime? Yes, it's true. There's no one there from 12-1 and no one there on the weekends. They are continously down, especially late at night and on weekends when no one is available to help. If you "page" one of their "techs", they may call back and maybe not. They update their "Network Status" voice mail message when they feel like it. Sometimes it's 4 or 5 days old!! They have been down now for 3 days!!! When I called a few times to inquire about when they thought they would resolve the issue,(I had to leave a message, because of course no one is actually there to answer the phones), they actually called me back and scolded me for "bugging them"! When they are up , you will get nowhere near the connection speeds you are paying for.I think they are a small time rinky dink operation that's in way over their heads. Do yourself a favor and avoid these bozos at all costs. You have been warned......

member for 21.1 years, 3 visits, last login: 21.1 years ago
lodged 21.1 years ago


SMCinAZ
Premium Member
join:2000-11-29
Glendale, AZ

SMCinAZ

Premium Member

So...

......dump 'em.

Overpriced, poor service.
novatodslman
join:2003-01-27
Novato, CA

novatodslman

Member

Re: So...

said by SMCinAZ:
......dump 'em.

Overpriced, poor service.
I am in the process. I plan on moving to speakeasy.net.

SMCinAZ
Premium Member
join:2000-11-29
Glendale, AZ

SMCinAZ

Premium Member

Re: So...

Arrrrggghhhh.

Why not DSL Extreme or Sonic.net? Cheaper, equal or better service, and much better support than speakeasy will give you.

Review by webmastered See Profile

  • Location: Novato, Marin, CA, USA
  • Cost: $125 per month
  • Install: about 3 days
Extremely FAST
Can have some slow days. but they are weather related
where DSL & Cable are not available and you need the speed this is the ticket
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

HAve used the wireless service for over 8 months. Had some roughh days with bad equipment at their tower site. We run at 2.5 Mb down and 2Mb up. I VPN all over the world and need the speed to push some large files around and thi is the BEST game in town. A little on the steep side for price $125. per month but if you need the speed this is it.

member for 22.2 years, 79 visits, last login: 19.8 years ago
lodged 21.3 years ago







Review by (hidden by request)

  • Location: Novato, Marin, CA, USA
  • Cost: $60 per month (month by month)
  • Telco party Verizon
Ummmmmm....
The customer is always wrong!
There are other choices...make them.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

If you want DSL in Novato, stay away from Web Perception. Not only are their
speeds ridiculous (I'm paying for a guaranteed 760K/128K and getting
somewhere between 192 to 260K/60 to 90K) they charge $60 a month. When
asked why their costs are higher than others, they tell me it's because of their
superior customer support. As long as you don't call their support line
or complain when there's an outage, or ask why bandwidth is low, or why
email time stamps are off, or discuss a technical issue with them (I'm in
the business), you'll be fine.

Bottom line, these people have no perception of customer support. The service gets worse and the speeds get slower. I am changing - can't wait for them to straighten out their act. Don't like changing email but they give me no reason to continue support of a local business.

(review was emailed from domain marinmail.com)
lodged 21.8 years ago

novatodslman
join:2003-01-27
Novato, CA

novatodslman

Member

WebPeception is The WORST!!

I agree that webperception is the absolute worst, but what other choices are there in Verizon-centric Novato? As soon as I can find a good alternative I'm outta there.....

Review by tomc7 See Profile

  • Location: Los Gatos, Santa Clara, CA, USA
  • Business customer Business customer
  • Cost Contract price not specified. (12 month contract)
  • Install: about 8 days
  • Telco party Verizon (ex GTE)
  • CLEC party: Verizon (ex GTE)
easy install, reliable service
only one, gave me the wrong IP address on install
Great company
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Web Perception partners with Verizon (old GTE) to provide DSL service. This is a business "Bronze" level circuit.

Ordered sevice on a Monday, GTE said it would take 10 days or so. The self install kit arrived on Friday. I installed it over the weekend and got a positive sync the following Monday. The only problem I encountered was that Web Perception had given me the wrong IP address. Their tech kept insisting I change Explorer setting when I kept saying "but I can't ping". Still it only took them twenty minutes or so to resolve the problem.

Since then the service has been very good. Web Perception alerts us of any planned outage and always promptly resolves (and explains) unplanned ones. There have been about four outages in the last nine months.

DSL Reports speed test results are in the 600 down - 120 up range. The circuit is rated at 784/128.

member for 23.2 years, 260 visits, last login: 19.4 years ago
lodged 23 years ago


Review by chadman1063 See Profile

  • Location: Novato, Marin, CA, USA
  • Cost: $25 per month
  • Install: about 21 days
  • Telco party Verizon (ex GTE)
tech support is good and quick
a little more exspensive on the isp part.(but well worth it in reliability)
always there to help phone or e-mail
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

The only bad I can write is in one year service I have been down 3 times (not there fault, construction once, bad line outside Novato once, and my dsl modem once.) Hours on two of the days being down. And a day and a half on the modem going out (thanks g.t.e. for the quick repair) i highly recommend web perception to anyone who asks. to much good and not enough space to write it all. Especially over the other dsl options that are here. And the no cable modem choices.

I ordered 768/128 and on average get 550/70

i am about 1.5 miles away driving from the g.t.e. office

fujitsu modem

member for 23.2 years, 40 visits, last login: 18.8 years ago
lodged 23.2 years ago


sdoubov
Brigade
join:2000-06-02
New York, NY

sdoubov

Member

so ..

it cost's only 25$ a month?

Review by chippie9 See Profile

  • Location: Novato, Marin, CA, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

These guys have gone way out of the way to make me happy and I highly recommend them. I ordered the bronze GTE package. Then a week later when I called Web Perception regarding a bandwidth question, they informed me that my rate had just dropped twenty dollars from $55.00 to $35.00 a month. Then the guy explained to me that if I switched to the GTE Bronze+ I would get a faster connection and save more money. So I did. But it gets better.... I didn't even have to call GTE because Web Perception handled the whole transaction for me by emailing some inside connection they had within GTE while C.C.ing me on all communications. Fast and painless, friendly staff, I can't say enough good stuff.

member for 24.6 years, driveby review (so far)
lodged 24.6 years ago


anon1
@sbcglobal.net

anon1

Anon

Are they still in business

I had there service two years ago in Novato and although I was unable to get Broadband from a major carrier at the time I found out about Webperception My personal experience was they have terrible service,their knowledge of wireless is dismal at best and they do not believe in customer service. I switched back to dial-up speed and quit using my home computer so much, but now thank you Comcast for offering triple service bundled packages. Voice , Data, and Video at 12mbps for 99.00 hard to beat.