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Review by kpardo 
Posted: 7.2 years ago
member for 7.2 years, 2 visits, last login: 7.1 years ago
 Hackettstown,Warren,NJ
 $45 per month (24 month contract)
 about 18 days
 Verizon
 "Excellent, friendly customer service, knowledgable staff"
 "none"
 "Excellent alternative to one-way cable"
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2 weeks from ordering to set-up. Personalized emails answered all my questions before I even placed an order, pro-active customer service contacted me after I received hardware to see if I had any problems installing. Speed tests showing about 700k down, which is in-line with Verizon's limitation to 608k in NJ.
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Review by alverprise
Posted: 8.2 years ago
member for 9.3 years, 36 visits, last login: 4.8 years ago
Somerville,Somerset,NJ
$63 per month (12 month contract)
about 9 days
Verizon
CLEC party: Covad
"Extremely helpful, Competent technicans, additional static IPs"
"Nothing much"
"It works. Well. What more can I say?"
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This was a circuit switch from a defunct ISP. I knew my Covad order # but not my circuit number. The folks at Navpoint got me that and assisted getting a release from my old ISPs upstream provider, and they hadn't even got an order from me yet!
Fortunately my local loop had stayed up, so switching over wasn't a problem. I used my existing equipment, so there was no installation charge. I didn't have to deal with Verizon either 
The icing on the cake is the availability of static IPs (plural) - 1 is included. I signed up for an extra one - much more flexibility for network configs without being wasteful, important for a networking guy like me. As to the tech support, well I can fix most things myself, unless its a problem outside of my control. I need someone at the other end of the phone who can deal with me at the technical level. I don't need someone who reads from the script, particularly since I probably wrote the script in the first place.
Navpoint fits the bill for me. I'll deal with having to call the next day for support if necessary (although I did call out of hours once and there was someone there to answer the phone)
Now if Covad can just stay alive...
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Review by RitiFamily
Posted: 8.3 years ago
member for 9.5 years, 16 visits, last login: 4.6 years ago
Philadelphia,Philadelphia,PA
$79 per month (12 month contract)
about 14 days
Verizon
CLEC party: Covad
"SUPER tech and customer support!!!!"
"No after hours tech support."
"GREAT ISP.... If you are thinking about them, stop THINKING and just DO IT!"
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These guys are great... VERY few problems and the few minor problems that I did have, they were taken care of right away.... I've emailed tech support after hours and have received responses within an hour or so (thinking I would get an answer the next day)... Even when he is off work and at home he is "on the job"... Thanks STEVE!!! Your organization has been great to me... Thanks again....
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Review by davidmatez
Posted: 8.5 years ago
member for 8.5 years, 1 visits, last login: 8.5 years ago
Norristown,Montgomery,PA
 Business customer
$153 per month (24 month contract)
about 60 days
Verizon
CLEC party: Covad
"Quick response, knowledgeable staff, thorough assistance and explanations"
"none"
"I'd recommend them to my family and friends"
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There just simply aren't enough positive words to express how great it is to deal with a company that both truly cares about their customer AND is able to completely satisfy their technical needs. If it weren't for Verizon's speed (slow or stop), we would have been up and running in days (or less)! The speed and reliability are top notch, and if there is ANY problem or concern, even when it's not their doing, they've been only too eager to help. A true customer-oriented operation.
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Review by (hidden by request)
Posted: 8.5 years ago
(review was emailed from domain ashrae.org)
Washington,District Of Columbia,DC
$145 per month (24 month contract)
Verizon
CLEC party: Covad
"Excellent service, decent people: the Navpoint rep was the only DSL salesguy whom I did not want to pinch."
"Verizon seems to lack motivation..."
"A good choice"
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We ordered Navpoint SDSL 192/192 service as the internet connection for our
small branch office in Washington DC. Navpoint was extremely professional,
gave good advice, and has provided us with exactly what we needed. The
waiting period was painful for me, since we were under a deadline, but
Navpoint kept me in the loop and managed to remain courteous in spite of my
mounting hysteria. The Verizon part of the line installation was not very
impressive; they had to schedule a second visit to get it right. The Covad
tech was great, and the connection is now fast and reliable. I recommend
Navpoint highly.
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Review by edwierd
UPDATED: 8.6 years ago
member for 8.6 years, 20 visits, last login: 7.9 years ago
Glenside,Montgomery,PA
$99 per month (12 month contract)
about 10 days
CLEC party: Covad
"the speed is excelent and have never had any down time"
"none"
"I Love It!!"
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My Navpoint DSL has been a life saver for me. before i had DSL installed it was a struggle for me to do anything online.
I remotely manage several servers for a mid size west coast company, until now it was very difficult to do anything without it
taking forever and a day. With Navpoints static IPs (i have 3), and the fact that my service has never been down, i feel
very secure in using my DSL for internet backups of the remote servers. I also run secondary email, DNS and web servers,
all from my DSL. The Static IPs have made all this and the VPN setup a tremendous success. My thanks go out to everyone
at Navpoint for all thier help and knowledge.
Sincerely,
Edward Stricker
-- i recently upgraded my service to 1500/384 and i am amazed at the speed.
here are the results of one of my speed tests.
Your download speed : 1228984 bps, or 1228 kbps.
Browsers would show : about a 150 k/sec transfer rate.
Your upload speed : 325203 bps, or 325 kbps.
Your connection rocks .. above the 1mbit barrier!
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Review by smallon0
Posted: 8.6 years ago
member for 8.6 years, 1 visits, last login: 8.6 years ago
Glenside,Montgomery,PA
$59 per month (24 month contract)
Verizon
CLEC party: Covad
"A real person answers the phone every time... and knows what he's talking about."
"No complaints so far"
"Reliable connection, works with LAN"
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Well worth a cost slightly higher than the big boys (VerizonDSL et al). You get what you pay for. Covad installation was quick and flawless. Service is excellent. Connection has been reliable; no outages or interruptions. A DSL router with NAT makes it possible to share the connection securely across my LAN. A fixed IP address will make it possible to set up a small server locally in the future. When you call Navpoint, you talk to a real person with technical know-how: Quite a refreshing change from my experience with a previous DSL provider which involved periodic outages, unanswered emails, busy operators, recorded phone messages and canned music.
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Review by (hidden by request)
Posted: 8.9 years ago
(review was emailed from domain ibx.com)
Glenside,Montgomery,PA
$60 per month (12 month contract)
Verizon
CLEC party: Covad
"Navpoint is exactly what you want for a good, reliable, local solution. Someone who will answer the phone and help you."
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We just had COVAD DSL installed at home and it was a complete success the
first time. The COVAD installation took about half an hour and the
technician was prompt, courteous and nice. When we installed the ethernet
card and reconnected the link came up immediately the first time.
We have used Navpoint as our dial-up ISP for the last two years and been
completely pleased. Going up to DSL with them was a natural thing to do and
works great. Their staff is exemplary and committed to helping their users
in a quick and expeditious manner. I would highly recommend them to anyone.
Peter Burns
Peter E. Burns, Ph.D.
Provider Systems Services
Independence Blue Cross
215-988-6102, Peter.Burns@IBX.com
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Review by (hidden by request)
Posted: 9.3 years ago
(review was emailed from domain chronictonic.com)
Philadelphia,Philadelphia,PA
$59 per month (12 month contract)
"outstanding reliability and speed"
"none"
"highly recommended service!"
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Residential DSL installed on 6-26-00 - 608K / 128K. Install went smoothly
- Covad tech was in and out in about 20 minutes. Service was up and
running when he left on two machines with static IPs. It's been just about
3 weeks now and I've used it a lot - especially with large downloads
300-700mb downloads continually. It's not uncommon to be able to pull in a
60K (480k or 78% of the advertisied 608k bandwidth) ftp download on one
machine and still have plenty of bandwidth on the other machine for fast
web access. Reliability has been outstanding - for someone who is in front
of the computer 6-10 hours / day, I've not lost my DSL connection once. My
online gaming ping times / ploss have gone from a very respectable 130ms
with 1.2% ploss via modem through Navpoint, to 60ms with .8% ploss to the
same gaming servers. In 3 weeks, I've not been disconnected from a game
server once because of lag. Navpoint staff are always willing to answer
questions, and, everyone there is very knowledgeable about not only the
Internet in general, but, the technical info on DSL service. During
business hours, 99% of the time you get a person answering the phone right
away - no automatic voicemail hell to navigate through just to leave a
message. I highly recommend Navpoint for their DSL service (and if that's
not available in your area, I had their oustanding dial up service for 3+
years with nothing but excellent service).
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Review by cowens
Posted: 9.6 years ago
(review was emailed from domain navpoint.com)
Philadelphia,Philadelphia,PA
Business customer
Contract price not specified. (2 month contract)
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Six weeks into DSL after 1.5 years "TRYING" to obtain cable & 3 years of
dial up internet. Like all users of the internet I am a hungry user for
speed. It would be nice to have Bell Atlantic's 7 MBPS DSL they talk about
for $185.00 per month. However, not available in my neighborhood. and the
try with Flashcom for 1.1 MBPS DSL at $250.00 per month. As a totally blind
computer programmer who spends many hours a day demanding much from the
internet I am satisfied with DSL. I use it daily for webpage surfing music,
electronic mail, and more. I check out radio stations from around the
country and even play ham radio with it from time to time. I thank you for
this service. Jon has been of tremendous help getting the last of the bugs
out with the setup of this service. The representative from Covad was
extremely curtious and whent out of his way to see that the service was
effectively working. I submit this as a satisfied customer. I wish for all
those at Navpoint to feel good about a service which is finally working
properly. The telephone modem has found its way back into its original
carton forever. If you ever find a faster service, please make me aware of
it because I have uses for it.
Best regards.
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