how-to block ads
|
next review in page
 Review by Sert Turk 
member for 11.1 years, 2643 visits, last login: 3 years ago
updated 9.3 years ago
 Fort Lauderdale,Broward,FL
 $54 per month about 8 days BellSouth- CLEC party: BellSouth
 "It s always on!" "Tech support sucks!!!" "Iam going to try cable ,after that I can tell you which is better..."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Well, I think they are ok. My connection is always up and good speeds I guess..
The problem was seting up and installing the modem.Somehow the first modem (Alcatel speed touch USB) did not work with my windows ME.They send me an internal modem (3com) which I am using at the moment. It works fine. But before I found out it doesn t support ME , I had to call at least ten times..
Finally I gave up and called customer service to cancell it.
Guess what??/
Very nice lady answered the phone and told me that modem does not work with ME and she offered the other modem(internal).I said ok I will try that.She sent me the modem,I sent the other one back.Installed it ,no problems since...
So don t count on their tech support,they don tknow much.Some can t even speak English...
Comments:
 | next review in page (previous review)
Review by triangle6655
member for 10.2 years, 9 visits, last login: 10.1 years ago
lodged 10.5 years ago
- Elmwood Park,Cook,IL
 Business customer- $175 per month
- (12 month contract)
- Ameritech
- CLEC party: Rhythms
- "great tech for dsl/provision -"
- " not so great tech email/web"
- "good for DSL service, not so good for mail/web"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've had Speedsl.com 384/384 since around March 2001.
Time to live was 90+ days.
Everything was ok... tech support was good, speed was good, htye helped me
through
a couple of mistakes I made on my end.
Then.
about 10/01/01, their email started giving us fits - insufficient disk
space, bad logins, errors in userids, passwords,etc.
repeated calls only to have them tell us they were having some problems (duh!).
more calls to find out "they were buying new servers"
more calls to find out " they are instlaling the new servers"
I gave up.
bought the web site and the email in house, Speedsl was very good about
helping me out with NAT through the router
to enable this, but you would think that 1) they could keep an email server
running correctly 2) it would have sufficient expandable
storage devices on the email server to keep it rolling 3) it would take
less than 11 days to correct the problem, even if it meant
wiping out the databases and reloading the server from scratch.
Summary - happy as I can be with connectivity, disappointed with mail
service. mixed on tech support.
Chris Hughes
sysadmin
Triangle Package Machinery
Chicago Illinois
773-889-0200 X306
Comments:
| next review in page (previous review)
Review by asbruckman
member for 10.8 years, 1 visits, last login: 10.8 years ago
lodged 10.8 years ago
- Atlanta,Fulton,GA
- Contract price not specified.
- "My connection regularly went down for days at a time. Their communication about returning hardware after cancellation was poor."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I had problems with my SpeeDSL service in spring 2000.
They went down multiple times for several days at a time--including
all weekend for three consecutive weeks.
I cancelled my service in writing in April 2000, confirming the
receipt of my fax with a phone call. On the phone, the rep told me
not to bother to return the hardware. I received no other communications
from them until August 2001, when I received a fax billing me for $600,
and telling me that my account was going to a collection agency. I called,
and it turns out they do want the hardware back after all--that's what the bill was for.
They were fairly nice about clearing this up, but my blood pressure definitely
spiked when I got the fax. It was aggravating.
Comments:
| next review in page (previous review)
Review by jdp2368
member for 11.2 years, 2 visits, last login: 11 years ago
updated 11 years ago
- North Hollywood,Los Angeles,CA
- Business customer
- $169 per month
- (36 month contract)
- "Excellent conectivity and technical support that is second to none."
- "There are really no bad points."
- "These guys (i.e. Greg, Josh, Max) are great. GIVE THESE GUYS A RAISE!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Gangi Studios, Inc
Memo
To: reviews@dslreports.com
From: Jimmy Parks, C.I.S.
Gangi Studios, Inc.
5265 Vineland Ave.
North Hollywood, California 91601
Date: 5/24/01
Re: Review of DSL Service
Dear Sirs;
Thursday May 24, 2001
I am not sure what other reports have come on SpeeDSL.Com but here is my current take on them. Recently, over the past 7 days or so, we have encountered one problem after another with our service. In the industry that we are in time is of the essence. With the outages that we have had it has been increasingly difficult to provide good service to our clients. HOWEVER, SpeeDSL.Com to the rescue once again. I understand that there are those people out there that do not fully understand technical isssues. For the most part they should not have to. But I have been in the industry going on 16 years. SpeeDSL.Com has bent over backwards to cure the problems they we HAD. I emphasise HAD.
Earlier this morning I paid SpeeDSL.Com a visit. I did this in the hopes that they could explain to me, in person, what the problem was. Once again they more than explained it. They took care of it while I was there. This company has some of the best tech guys I have yet to come accross. Again 5 Stars for customer and service satisfaction. The guys there, Greg, Josh and Max all alleviated what doughts I might have had.
My advice to those out there that 1.) are current customers of SpeeDSL.Com, 2.) have service with another ISP, or 3.) are contemplating DSL service; listen to me. GO WITH SPEEDSL.COM. They are second to none in making sure that their clients are taken care of, no matter what.
Again thank you for your time and keep up the good work.
Sincerely,
Jimmy Parks, C.I.S.
Gangi Studios, Inc.
5265 Vineland Ave.
North Hollywood, California 91601
818-752-4477
jimmy@gangistudios.com
Comments:
| next review in page (previous review)
Review by Urbanwolf
member for 11.9 years, 6 visits, last login: 11 years ago
updated 11 years ago
- Palo Alto,Santa Clara,CA
- $279 per month
- (12 month contract)
- about 27 days
- SBC
- CLEC party: Covad
- "Great Service from billing department"
- "Tech support is uncoordinated, I fequeltly got different stories on different calls. I spent over a month trying to get IPs."
- "I am unhappy with the reliability of SpeeDSL's service."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
I recently subscribed to SpeedDSL's 1.54Mbps SDSL service. This is the story so far.
6/15-6/19: Searching for an ISP. Ahh, SpeeDSL offers what I'm looking for at an affordable price. I call, and leave a message for a sales rep to call me back. He does. Again and again. Very pushy, but not trying to get me to buy more than I want.
6/20: I send the contract for service.
I am told to expect a 4-6 week lead time. This is normal for DSL, so...no problem.
6/23: SpeeDSL calls and informs me that the Telco will be doing the preliminary line drop on the 3rd of July. Fingers crossed...
6/26: I receive a statement for installation+first month service. $479, which is exactly what I'm expecting. Uh-oh...payment is due on the 30th. 4 days...that's not good. I call and leave a message for a billing rep to contact me. I'm contacted the same day, and given an extension on the statement.
7/3: I never saw the telco people (PacBell), but SpeeDSL says the preliminary was finished, and my final install is scheduled for the 17th. Apparently the PacBell technicians are as phantom as their tech support.
7/17: Covad came out today to complete my install. The technician was friendly, and explained to me what he was doing, as he did it. He was finished in less than an hour, even with some unexpected problems with my line. The speed seems good, but I'll have to do some speed testing to be sure. Full installation withing a month of ordering, I'm satisfied. 
Overall, I'm so far pleased with the level of service I've recieved. My only complaint is that the sales department was relentless in their pursuit of my business, and frequently contacted me during the busiest hours of the day. I almost went with another company that didn't hassle me quite as much.
Time will tell...
*UPDATE*
It took me several weeks to get my block of 8 IPs when my service was first activated.
My service was completely down for well over a month during SpeeDSL's legal battle with LMKI. Every time I called Technical Support during this period I got a different reason for the downtime, ie. 'router maintanance', 'we lost our service contract', 'you should be online', 'well we're sorry, but yes it's down'. Once service was finally reestablished, it took well over a month to get a new IP block assigned, a battle which involved a (still unresolved) complaint to the BBB.
The bottom line?
I would not reccomend this service to anyone who needs acess to the internet as a vital part of their business.
Comments:
| next review in page (previous review)
Review by dudi
member for 12.4 years, 169 visits, last login: 3.8 years ago
lodged 11 years ago
- San Francisco,San Francisco,CA
- $299 per month
- about 80 days
- CLEC party: Rhythms
- "They did not deliver the bandwidth, bad customer service"
- "STAY AWAY FROM THEM"
| Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
We ordered from them 3Mb/1Mb package at 299$
The installation was OK,
But since day one we did not got the bandwidth - we got about 1M/1M
we went in forever loop of calling to speedsl, they say it is LMKI/ Rhythems problmes and promised to call back next day, After week it was OK for a day or two and then problem returned. the routine was going like that every month and I know almost all they tech rep by name, I even got to their cto who said the problem is in our computer registery (I would expect more from the man who leads the technology at this company - read our case history ...)
They do not answer to support email only by phone and they almost no returning calls.
We did not used their hosting or mail services, after a while they started the moving out from LMKI think which cause them for 2 months to say that they cannot do a thing until they'll finish the trnasition. Only after 9 months they finally admited they cannot supply us the bandwidth they commited to they suggested us to get the 1m/1M package in almost the same price, we just laughed and canceld the service for that price from other ISPs
So stay away from that crooks
A very disatified customer
Comments:
| next review in page (previous review)
Review by gtrkev
member for 11.1 years, 1 visits, last login: 11.1 years ago
lodged 11.1 years ago
- 333058
- Business customer
- $179 per month
- (12 month contract)
- about 45 days
- BellSouth
- CLEC party: Rhythms
- "Inexspensive for SDSL - Static IPs"
- "Tech support is terrible - Legal battle between them and LMKI"
- "Tech support is slow - don't use them if your on the east coast."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Speedsl.com seemed like the best deal ever. Great price, SUPER sales department -- they made it sound so easy and decent follow up to get me connected.
But that's where the fun ended. Once we were hooked up, trying to get answers about why our service was down was almost impossible. They're in California and we are in Florida. So I would call at 10am and they wouldn't even come in to the office untill about 11am my time. Then I'd get a call back around 2pm and they'd say "we'll call you back in a couple of hours after we look into it". Well my day was over by the time they'd call back. Don't even consider a Service provider in a different timezone unless they have 24-7 support -- which speedsl does not.
Speedsl.com was also in a legal battle a few months ago with their internet provider (LMKI) so we got nasty letters saying we were going to be shut off if we didn't sign up with their parent company. So of course we did sign up with LMKI(we didn't want to be shut off with no service). Then Speedsl.com got legal action and forced their parent company to shut us off anyway. (By the way LMKI was pretty good support wise). So there we were caught in the middle with no service.
Needless to say I recently left Speedsl.com and am happy I did. My new provider is in the same city as I am, and knows how to configure static IP's.
I am sure many Speedsl.com customers have had similar experiences.
Comments:
| next review in page (previous review)
Review by bpmccann
member for 11.8 years, 139 visits, last login: 308 days ago
updated 11.2 years ago
- Chicago,Cook,IL
- $249 per month
- CLEC party: Covad
- "Inexpensive"
- "Tech support, reliability"
- "Good deal=bad service."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Ordered 768/768 last year for $249, free install, free equipment, unlimited email accounts. Everything went well. Delays no more than is typical.
Everyone friendly & helpfull. No problems with tech support, although billing dept. was a bit aggressive...receiving the bill and a phone call almost simultaneously. Later they helped me set up email & domain hosting on their servers. Everything was going fine for quite a while, then sporatic connection and speed issues started cropping up. At first they were helpful, but the level of service started its long spiral down to the basement where it lies now.
I got locked out of the mail server 4 weeks ago and multiple calls to "tech" support only gets me the now standard "we'll get back to you" blowoff. It seems that for a while at least they were hemmoraging staff, as the people I was used to dealing with have all left the company.
I also noticed that they have lowered the price for a 768/768 connection from when I signed up, so I called. They said they could lower my fees or upgrade me to 1.1/1.1 no charge. I said I would take the upgrade. That was 2 weeks ago. No calls, no info. Calls back to billing met with the ..can you guess?.."I'll get back to you" standard response. Final straw was today. I call and politely but firmly tell the receptionist, who always asks who it is (nice screening), that I want to speak to someone who can give me answers to my prior problems. She puts me on hold and comes back to tell me that i have to speak to tech support since I am an existing customer. I tell her that it is tech that hasn't returned my calls. She says that she will connect me to the head of tech support, Matt. Guess who it was who hasn't been calling me back. Bingo...Matt. Anyway I say I will hold for a couple minutes, since he is on the phone already. I wait longer than a couple of minutes, she comes back to thank me for my patience and promply transfers me to someone else's voice mail. She picks it back up, mumbles an apology and transfers me to a dead line. Total time on call..11 minutes. Total time talking to a live person..15 seconds. Since I told them who I was, I kind of expected a call back....wait what am I saying...that won't happen...nevermind. All this, plus my current average speeds of less than half of what I'm paying for and I think it's time to find a new provider. It's really too bad. They started out great, but my own opinion is I think they just oversold their capacity to handle their customers, as well as some glitches with LMKI that they took their time fixing.
Update: Feb 2001
Finally said bye bye to substandard service and reliability after the whole disconnect fiasco. Lost service for a week with no explanation, no nothing. Made several calls, no response to issues. Made the switch to Speakeasy which was absolutely painless and fast (4 days). Toward the end of nightmare, after I was in process of switching, I started getting calls from someone at tech saying they needed to change the IP address on the router to get me up and running. Sorry, too little way too late. Routing local through Chicago now instead of CA for a much nicer experience. I stuck it out longer than I should have to give them the benefit of the doubt, but I just couldn't make the rest of my company pay the price anymore. If I ran my company this way...well, I wouldn't have one for very long. So ends the saga of SpeeDsl, for me anyways. Too bad I didn't recognize sooner that I didn't have to accept all the BS.
Comments:
| next review in page (previous review)
Review by bokey99
member for 11.2 years, 6 visits, last login: 6.9 years ago
lodged 11.2 years ago
- New York,New York,NY
- $200 per month
- Verizon
- CLEC party: Covad
- "LIARS! AND I GOT PROOF!"
- "LIARS!"
- "LIARS!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
SPEEDSL IS NOT A COVAD PARTNER!
I called again today for an update from Speedsl and they said that there was a 90% chance of my line coming up today and I told them that I had heard that story for almost 2 weeks now. I called their bluff and they insisted that they are a Covad partner and that I could get my new IP numbers.
I then spoke with Covad customer service again today and they confirmed that SPEEDSL is NOT a PARTNER! and there was NO CHANCE FOR MY LINE TO BE TURNED ON AT ALL IN THE NEAR FUTURE unless I switched my line to another actual Covad partner.
THEY ARE LYING TO KEEP ME HANGING ON!! I AM LOSING MY BUSINESS!! IF THEY ARE A COVAD PARTNER, THEN WHY DONT THEY PUT IT ON THEIR PARTNER PAGE ON THE SPEEDSL WEBSITE!!!
I am starting a law suit against them for damages. If they had told me the truth I would have transferred my line already. Email me at bokey99@hotmail.com if you want to join in or compare notes.
UPDATE:
We got the OK from Speakeasy today to transfer our DSL line over and it looks like we will be up by Friday. Speedsl is still lying to us so we switched by going to this site:
»www.speakeasy.net/main.php?page=···ew=print
They cost a little bit more than SpeeDsL ($299) but they dont lie to me. Also they are helping me move my domain name ahead of time so that I can get my email back up.
I spoke with Kai in tech support and we're getting 8 static Ip's and was a real help after all of the problems we've had.
I hope the SpeeDSLosers rot in hell for what they put me through. If my transfer goes ok then I will post a positive review on speakeasy's reports.
GET THIS!!! (NEW UPDATE)
Look what this loser company's CEO sent me:
Dear Sir/Madam
I Would Like To Apologize For The Difficulties You Have Been Experiencing With My Company SpeeDsl.Com, Inc. Please Contact Me Directly So We Can Get Your Line Back Up ASAP. You Are Correct That SpeeDsl.Com, Inc. Is Not A Covad Partner. We Partner With Covad Via An Acquisition That SpeeDsl Just Completed 2 Weeks Ago And The Agreement Will Not Be Switched Into Our Name For A Couple Of Weeks But We Are Capable Of Turning Our Customers, You, Back Up Now. Please Respond With Your Phone Number And I Will Personally Call You Back And Get This Resolved For You.
Sincerely
Scott Kettle
President/CEO
SpeeDsl.Com, Inc.
You can see here that they have been LYING TO US ALL ALONG!! I feel sorry for their tech support people who are forced to lie and one of them told me that they are going to quit. SEE YOU INHELL SPEEDSL!!!!
P.S. I hope that Speakeasy will go smoothly or I will really be upset.
UPDATE: I am up with Speakeasy with 16 IP's and everything is running
great now. Speedsl's lies cost my company over 10 thousand dollars so
avoid them at all costs.
Comments:
| next page (previous review)
 Review by cbolon1
member for 12.4 years, 195 visits, last login: 4.9 years ago
updated 11.3 years ago
- Brookline,Norfolk,MA
- Business customer
- $279 per month
- (month by month)
- about 214 days
- Verizon
- CLEC party: Network Access Solutions
- "Persistence"
- "Coordination"
- "Small company with determination"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
See updates below through mid-October, 2001
Most recent update -- mid-October, 2001
SpeeDsl succeeded in converting service from Rhythms to NAS as CLEC with only a few days downtime, maintaining the 1.5M SDSL but changing to a new block of 8 static IPs. Latencies are somewhat reduced to West Coast sites but greatly reduced to East Coast sites, down from about 180 ms to about 40-60 ms, because we are now routed through a data center in NYC rather than one in southern CA.
---------------------------------------------------------------------
Initial review -- mid-July, 2000
This is a first report on a business service from SpeeDsl in the Boston, MA, area for Planwright Systems Corp. It took SpeeDsl seven (7) months to get the service installed, but it would probably have taken any other provider at least as long. Our local phone company is the dregs of New England Telephone, three times reborn -- first as Nynex, then as Bell Atlantic and now as Verizon -- the country's first telephone service and now probably its worst. When known as New England Telephone, Verizon last installed wiring trunks to our neighborhood at least 30 years ago and is now chronically overloaded. When we began to seek service through SpeeDsl in December, 1999, SpeeDsl offered only Covad as CLEC. Covad could not get Verizon to provision a copper pair to our location. We got a new business line from Verizon and offered our previous one to Covad for conversion to DSL, but they couldn't be bothered. At about this time (April, 2000), SpeeDsl began to offer service with Rhythms as CLEC. Rhythms does not have the network backbone and integration that Covad does, but they have much better customer service. They got Verizon to convert our old business line for DSL service, and their contract installer showed up when promised and finished the job in early July, 2000.
We are about 4500 wire feet from our CO, so distance is not a problem. We ordered 1.5 Mbps SDSL service. Measuring the circuit performance, we find disappointing ping times, typically 150 ms but sometimes as high as 230. Major delays are at network interfaces, such as at Level3->Qwest. On the other hand, throughput is typically about 1.1 Mbps in both directions, reasonably close to the 1.3 Mbps practical limit. We have set up a simple Windows system for testing and will shortly convert to a Linux firewall and some Apache servers. Although SpeeDsl and Rhythms will supply a Netopia 7100 modem-router gratis, we bought the unit, because we intend to configure its firewall and VPN functions ourselves; they are critical to our success. SpeeDsl says that they will support this kind of business-oriented system. We will report our results.
We can recommend SpeeDsl and Rhythms for business users who are suffering from an arthritic telephone monopoly. They will stay on the case and get the service installed, although it may take months. The jury is out as yet on the quality of tech support for the business user and on service quality and reliability.
-----------------------------------------------------------------------------
Update -- mid-August, 2000
This is a follow-up on business service from SpeeDsl to a location near Boston, MA. The performance characteristics have stayed about the same since installation. We have had one outage of about two hours over the first month. Billing was confused at first, but SpeeDsl straightened it out quickly.
SpeeDsl provided DNS nameserver services for our domains, but they must be manually updated after communicating with tech. support by telephone or E-mail. We chose to transfer our domains to DomainDiscover, which (unlike Network Solutions) provides nameservers as well as registration and also provides automated nameserver updates through web pages.
SpeeDsl still has plans for an East Coast data center and has purchased some of the equipment. One of the tech support staff estimated availability in September, but we don't know whether to take that seriously, since last fall the estimates were for this past spring. We find that E-mail communication with SpeeDsl tech support is ineffective; they do respond to phone calls.
-----------------------------------------------------------------------------
Update -- late October, 2000
SpeeDsl users have reported frequent E-mail outages and service failures since mid-September. Since October 22, our service has had outgoing routing problems, although incoming traffic seems to be OK. On October 26 we were unable to get DNS lookup service. The standard SpeeDsl DNS server at IP address 64.63.54.249 does not respond to ping. Alternate servers, 209.75.4.2 and 209.75.4.7, respond to ping but refuse DNS queries from us. We are able to ping known IP addresses at various locations.
According to SpeeDsl tech support, LMKI, the company that funded the startup of SpeeDsl, is refusing to provide normal network support, and SpeeDsl is trying to bring up servers on new network paths. Its new DNS servers will be at IP addresses 64.154.200.2 and 64.154.200.3. As of 5 am EDT on October 27, 2000, the new DNS servers still do not respond to ping. We do not use SpeeDsl servers for E-mail, but in trying to send E-mail to a SpeeDsl E-mail user we got the response "user not found." With these problems, even though it provides network connections, a SpeeDsl service will not be usable for ordinary Internet access and communication. E-mail to SpeeDsl tech support under these conditions will be particularly useless.
-----
As of 11 am EDT on October 28, 2000, the first of the new DNS servers listed above responds to some queries, but the second server listed does not respond to ping. Conventional Internet access through a browser is restored if the default DNS server address is changed to 64.154.200.2; no alternate DNS server is currently active. E-mail sent to a SpeeDsl mail user's mailbox is still being rejected.
-----
As of 8 am EST on October 29, 2000, both the new DNS server IP addresses respond to DNS queries, but E-mail is still being rejected.
-----
As of the morning of November 1, SpeeDsl seems to have cured its technical problems for the moment, with DNS and E-mail services apparently working again. During the outage for these services, we had continuous high availability of ordinary network connectivity.
Like most service vendors, SpeeDsl is more likely to meet the needs of some customers than others. They have generally aimed at services for business users, to whom they offer fairly reliable bulk network connectivity at relatively low cost.
However, we have heard from a business user who depends on SpeeDsl primarily for E-mail and is furious, to put it mildly. Receiving or losing a message from a business client can make or break a quarter's profits.
-----------------------------------------------------------------------------
Update -- early January, 2001
SpeeDsl continues to have trouble in its business relations with LMKI, an early investor and the provider of key network connections and services. SpeeDsl now operates its own data center in California, but some customers there and many elsewhere are connected through LMKI. In late December, LMKI sent all those customers a "disconnect notice" stating that they could sign up immediately as LMKI customers, at substantially higher rates, or their DSL service would be disconnected in the first week of January. SpeeDsl has apparently managed to prevent these service interruptions (ours continues to work) and says it is making arrangements to move all customers onto network connections and services of its own. We do not have any timetable for such changes. SpeeDsl has also been promising an East Coast data center for more than a year now and continues to say that it will provide one, but we have no timetable for that improvement either.
-----------------------------------------------------------------------------
Update -- early February, 2001
SpeeDsl business relations with LMKI have been severed. Routing to our modem was disabled at about 11 pm on February 6, according to logs at DSL Reports. We called SpeeDsl to find out about what's up. There are supposed to be new network connections, but they are not yet working for us, and we don't yet have a new static IP block, either. Reached SpeeDsl Tech Support the afternoons of February 7 and 8 without resolution.
The afternoon of February 9, SpeeDsl Tech Support called back with new setup information. Network segments previously supplied by LMKI have now been replaced with segments leased by SpeeDsl. We have a new static IP block in SpeeDsl's space. Other than a little trouble reprogramming our router's filter set, there were no setbacks in getting the connection back up. Ping times to West Coast sites are faster than before, to East Coast sites about the same. An initial speed test gave 480 down and 1300 up on our 1.5/1.5 service, so throughput does not yet look right. Late in the evening, speed was 1380/1310. We hope that this is the end of SpeeDsl's problems with LMKI. Duration of this outage was about 64 hours.
-----------------------------------------------------------------------------
Update -- early March, 2001
SpeeDsl service being provided through Rhythms has shown no interruptions since conversion to SpeeDsl network segments on February 9. Performance is being maintained at the levels initially measured.
-----------------------------------------------------------------------------
Update -- mid-August, 2001
SpeeDsl service through Rhythms has had one outage of about 20 hours since March. Currently, we expect Rhythms to stop service some time between Sept. 1 and Sept. 10. SpeeDsl does not yet offer an alternative. With recent bankruptcy filings of Covad, there may not be one.
---------------------------------------------------------------------
Update -- mid-October, 2001
SpeeDsl succeeded in converting service from Rhythms to NAS as CLEC with only a few days downtime, maintaining the 1.5M SDSL but changing to a new block of 8 static IPs. Latencies are somewhat reduced to West Coast sites but greatly reduced to East Coast sites, down from about 180 ms to about 40-60 ms, because we are now routed through a data center in NYC rather than one in southern CA. Coordination, as always with SpeeDsl, was spotty, because they have a small staff and were making a large change in their configurations over a short period of time. However, they got the deeds done, and the service works.
Comments:
|
|
