dslreports logo

Review by pipigor See Profile

  • Location: Brooklyn, Kings, NY, USA
  • Cost: $49 per month
when you dial 1888speed49 and press 1 after ..they answer right away
when you dial 1888speed49 and press all except 1 .. you can be dead by the time they answer
if you in NY area then don't try even ordering dsl from them
Pre Sales information:
Install Co-ordination:
Tech Support:
Value for money:




member for 23.9 years, 408 visits, last login: 196 days ago
updated 9.3 years ago

System

Anon

BA sucks.

BA sucks at installs and their actions are to promote their own DSL offerings!

mballard

join:1999-11-15
Los Angeles, CA

mballard

BA and the 718 area code and relation to Telocity

I have heard that BA has been doing work on the DSLAMs in the 718 area code, and if BA tells Telocity that they won't/can't install any circuits in that area right now, their hands are tied. (They are using BA's lines/DSLAMs in that area).
System

Anon

Re: BA and the 718 area code and relation to Telocity

Does anyone know WHEN BA will finish their work??????????????

Anon

Re: BA and the 718 area code and relation to Telocity

i guess never... they always having problems with it.

to mballard

Anon

to mballard
I have heard similar stories regarding Bel At stalling (including on their own service). Perhaps affected ISP's should consider a Class Action Suit and send complaints to the various PUC's involved.

Anon

BA working fine (installers)

Hi!
Am living in Brooklyn, KingsHwy area.
Just wanted to tell you that i have no problems with second line installation. Installer came on time and did great job by wiring new line from buildings basement to my apartment, plus, he checked lots of open slots to get the best circuit for me. It was last week. The thing is that am getting Mindpring/Earthlink adsl, but i think, it doesnt make difference...
Anyways, good luck!

Anon

BA going down hill real fast

I haven't heard that BA was installing anything new, but I do believe that BA is causing all the problems. I've had my DSL modem for almost a month now and I still can't get a connection. A friend of mine also ordered a DSL line from Telocity and in all of their infinite wisdom BA disconnected his phone line. They clamed that he'd requested Telocity to be their local phone provider.

I think BA better get their act together.






Review by Hallisey See Profile

  • Location: Annapolis, Anne Arundel, MD, USA
  • Cost: $49 per month (12 month contract)
Signed up for Telocity 1 day ago.. so far Customer Service Excellent. Status seems to be progressing nicely.
None as of yet...
Satisfied pre-customer
Pre Sales information:
Tech Support:

My order: Telocity DSL, 640 trans. for 49 a month

Alright.. I signed up yesterday (7/16/2000). Today I went to the order status page to see what was going on. According to this page they were having problems with my method of payment (Visa.) I gave their 80 cust. serv. number a call as I was driving along rt 97 towards Baltimore to help a friend move some furniture into his apartment. After about 5 minutes of being on hold, I reached one of their service reps. He was very polite, and actually seemed to know what he was talking about. I told him I was calling from a cell phone as I was driving. This caused him to laugh, which seemed a good sign. I told him about what I had seen on the page, and as he was speaking my phone dropped the call (Yay Sprint PCS!) Feeling daunted, and not wanting the same thing to happen again, I decided to forego calling them back until I returned home so I could use a more reliable landline phone. About 30 seconds after I had reholstered my phone ( I love saying that) it vibrated indicating an incoming call. I flip it open and the caller ID said "Unavailable." I figured great, another wrong number from out of state (this seems to happen to me quite often.) I answer it, and it was the customer service rep from Telocity calling me back. This surprised me. He said " Looks like we got disconnected." Then, he proceeded to answer my questions. After giving him some information about my credit card and such, we ended the call. ( 10 minutes of not dropping my call... Sprint PCS when will you become more consistent?) When I returned home about 2 hours later, I went to the order status page. Looks like the tech associate actually did what he said he would... I've advanced to step 2 -- "Waiting for Bell Atlantic to set me up." So far so good.. I'll update this as the situation progresses. Ah, I almost forgot. I actually am NOT an employee of Telocity or one of thier affiliates. I work for Circuit City as a Customer Service rep, and after 2 years of this, I believe I have a basic understanding about customer attitudes. I agree that not enough people make positive postings regarding service recieved. Instead, it would appear that disgruntled customers like to express their distaste in companies.

Until next time,

member for 23.7 years, 10 visits, last login: 13 years ago
updated 13 years ago

System

Anon

10-77

great to hear. please keep updates because i am considering ordering telocity my self. Also. don't blame sprint for your carelessness.
Hallisey
join:2000-07-18
Annapolis, MD

Hallisey

Member

Re: 10-77

Carelessness on my behalf? Please elaborate.
truthfairy
join:2000-07-10
02091

truthfairy

Member

come back after you have the service..

I don't think that anyone has reported any problem in getting Telocity to take an order. Sales and marketing might be the only things that Telocity can do well.

Please come back and update your review after you have suffered with Telocity for a month or two.

monkeydust
join:2000-05-03
Indianapolis, IN

monkeydust

Member

Re: come back after you have the service..

I agree. He has done the easy part. I will put up a full detailed review of Telocity when and if they every get my DSL running. Today is my 3 month anniversary of placing my order with Telocity. Things have gone for bad to worse lately and those guys are really starting to make me mad. Good luck to anyone who signs up with Telocity because luck has everything to do with getting up and running. If anything does go wrong, the coordination between Telocity, the Telco, and the CLEC is like a bad 3 Stooges episode!

-Kyle (dreaming of DSL connection)
System

Anon

Re: come back after you have the service..

Let me tell my happy story with Telocity. I ordered for the service on 6/21/00 with no problems. On 6/23, on the status page it had moved to step 3, setting up the connection and connecting me to their network, etc. Now, I had called to check the status of the order on July 7 and was told that a Bell South Technichian had came to my house on July 3 to check out my line and do the necessary work to establish a connection. They then told me that as soon as Bell South sent the results of that to them, they'd configure my modem, fix up my account and services, etc. and send out the modem. Well, I waited patiently for a while calling in to check the status every now and then. I was told by Reps that they we're just waiting for the information to be sent and that all the work had been done. Then I thought, "If Bell South is through with my line, why haven't they told Telocity?" So then I called Telocity on 7/17 (still under a month from the time I ordered). I spoke to DON (ASK FOR THIS GUY WHEN YOU CALL CUSTOMER SERVICE...HE REALLY KNOWS WHAT HE IS DOING!) He immediately said he would escalate my situation and get in contact with Bell South to find out why they hadn't sent the information and get them to send it. He told me that my order should be on step 4 by 7/19 (Wednesday). I checked it later that same day (7/17) and what do I see? STEP 4!! (Setting up modem and account services, etc.)This guy is a great help, he can really get things done. He got right on top of my situation as soon as I dropped the phone! Setting up the account and modem takes about a day, so the modem should be shipped maybe today (7/18) and I'll receive it on Thursday or Friday. That's just about 1 month. Remember,my order could have been through with a LONG time ago if I had talked to this guy earlier. He's the most helpful Rep there! Remember guys, his name is DON! And that's my experience with Telocity.
jdebona
join:2000-07-18
Acworth, GA

jdebona

Member

Re: come back after you have the service..

...just hope it doesn't break. See my review above. It started out great for me too.

MiamiFl69
join:2000-06-02
Miami, FL

MiamiFl69 to truthfairy

Member

to truthfairy
Poor hurting little truthfairy. Still no service uh. That's too bad. keep blasting telocity. I live in Bellsouth Country, and everything is great. Zooming on the net at light speed. don't you wish you were me truthfairy. to all of you thinking about ordering DSL, just research the company. don't let these reviews encourage or discourage you. Remember, every experience is different. Look at me and truthfairy, I'm happy with my service and he or she isn't. There are too many technical aspects to getting Great DSL service, I can't even begin to count. Oh, and one more thing Happy customers don't usually waste their time posting great reviews, they are usually too busy enjoying their connection.
truthfairy
join:2000-07-10
02091

truthfairy

Member

Re: come back after you have the service..

I seriously doubt that you understand what decent service is. I can assure you that you are not "zooming on the net at light speed". A better description would be "plodding along with some peppy bursts interspersed with bizarre routing bottlenecks and frequent network outages". Maybe broadband access is still such a novelty in backwards places Florida that Telocity's crappy service seems okay. Those of us that have been working on the internet for a few years aren't as easily impressed with second-rate service.

emilf4
Premium Member
join:2000-06-14
Alpharetta, GA

emilf4

Premium Member

Re: come back after you have the service..

I consistently have 1200/200 down/up, average pings from dslreports at 40 ms and 0% packetloss. If thats "plodding" then I don't mind plodding. And I have been working on the internet for a couple of years too, so if thats a criteria for being an expert on broadband, then I guess I am one too

MiamiFl69
join:2000-06-02
Miami, FL

MiamiFl69 to truthfairy

Member

to truthfairy
Little cry babies, think they know it all people like you make me sick. I'm not even going to address your comment about miami being a small backward city, it just shows how really stupid you are. If coming to Dslreports and crying your little heart out helps, well by all means, go ahead and do it. My problem with you is that every time someone posts a great review of telocity, you come on and either brand them as being stupid or telocity employees. Please do us all a favor, post your experiences, not experiences you think people should be having for choosing telocity. That's all I have to say about that. Thank you. Goodnight.
MiamiFl69

MiamiFl69

Member

Re: come back after you have the service..

the above was far truthfairy
truthfairy
join:2000-07-10
02091

truthfairy

Member

Re: come back after you have the service..

Sometimes I brand them as being stupid AND being Telocity employees, too.
System

Anon

Re: come back after you have the service..

The truthfairy is amazing! Why stress out over this? YOU DON"T GET HIGH SPEED INTERNET ACCESS FOR ONE REASON OR ANOTHER!! Relax!! You just live in some 'backwards' (as you call it) area that corporate executives (read: people that decide whether or not you are in an area that will produce profit from DSL or cable access) don't care about! I have Telocity, no problems! gateway works as advertized i get 1200/250. So, if you don't like Telocity, ok, we get it. try someone else, or some other type of access. a pissing match is not needed here.

to Hallisey

Anon

to Hallisey

Re: 10-77

Don't let bad reviews beat you up, i'm a few days from receiving my modem and have yet to pass judgement on Telocity, but if it sucks, cancel! Why anyone would stress themselves out over DSL is beyond me: no one PROMISES anything with DSL; speed, quick hookup, anything. And especially having to deal with one company and a lot of subcontractors is bound to foul up somewhere along the line. Also, why can't I look at this site and BELIEVE any of the reviews? Any good review is immediately bashed and the author branded a Telocity employee! Whatever people! Let people speak and be done with it. More to follow when my modem arrives....

Anon

Re: 10-77

There's a very good reason for all the Telocity bashing. I know, because I plan to send in a full review later that will bash them as well.

All DSL providers have their problems, screwe-ups and dis-satisfied customers, that's clear, but Telocity has overstepped the bounds - they have relentlessly lied to myself and other people about many different aspects of their "service".

There's something infuriatingly dishonest about this company that makes those of us who have been burned seek some kind of compensation.

So it's not just the lousy service that bugs us all, it's the smug way that Telocity tries to blame it's suppliers or even it's own customers for it's problems. I can't think of anything more frustrating than to have a company screw up and then try to pretend that it never happened and somehow it must be YOUR fault.

Honest, ethical people take responsibility for their actions.

And finally, there's a huge preponderance of negative Telocity messages (way out of proportion to their relatively small number of users) for a really common-sense fact - the likelihood is extremely high that your Telocity experience will be a nightmare. So if you sign up with this outfit, it might work out OK but the chances are greater that it won't.

You got lucky. But many of us didn't.

Anon

Re: 10-77

Ok all- got the modem today, hooked up ok, i couldn't figure out why my Ethernet card didn't like the DSL modem but I just went with USB for now to evaluate things... NO porblems yet but I still won't say anything very good about it until a month or two go by, see if i experience any major outages. Until then.

to Anon

Anon

to Anon
I live in Annapolis, Maryland and had the same experience. Everything went according to plan, including no waiting for updates. However, that is as far as it went. Trying to get to the install phase is a long wait. Don't expect callbacks or any kind of response. I gave up after 6 weeks of getting a different story every time I called. I felt I could not do business with a company that out right lied. That's just me.

I now have select Flashcom. I am starting the whole process over again. Guess what? Their sales department is very responsive. Of course, it has only been a two weeks since I order the service so my expectation is that nothing is going to happen for the first 30 days.

Anon

Customer Service is never appreciated!

I too work with end users and it seems to me that people fail to understand the technology before they decide to trust it to control their lives, i.e. the home PC. I fortunately have had good luck so far with my DSL service but if my service goes out, there is not a hell of allot I can do. So I use dial up for a back up. The point is anyone getting into new technology should realize that today its money that drives the industry. And everyone should know that until the world telecom catches up with the new technology their are gonna be down times and things aren't going to work. We live in a world where it's more important to get the customers first then build a solid product.

Motorhead5
join:2000-06-05
Woodside, NY

Motorhead5

Member

ARE YOU KIDDING??????

Are you saying that you accept the notion of "getting customers first and then building a solid product"? Hope you don't need to go to a hospital, fly on an airplane, or drive in a car whose company is run by those who share that sentiment.

Review by cautery See Profile

  • Location: Hanford, Kings, CA, USA
  • Cost: $49 per month (12 month contract)
  • Install: about 14 days
  • Telco party SBC
Good service at a fair price.
Web site is badly organized making it difficult to find correct/current info.
They've come a long way in the last year or so... I'm sticking with them. :)
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I'm "grandfathered" under the old 384-1.5 (guaranteed 384) plan for $49.95 a month, self install, free modem (with rebate). And since my capacitive loop length is right at 18,200 feet and I'm getting 640/108 transfer rates with a 768 cap, i'm staying put! The nly other option for me is wireless, and they can't touch the 768/128 and unlimited throughput for anywhere near $49.95. And I'd have to buy the CPE and pay an install fee.

In addition, ASI and PacBell have gotten much better at working together here locally. When my line started having probs, I got a truck roll within a day from ASI, who got a PacBell truck roll the SAME day to remove a bridge tap off my line.

The field techs out this way may not be the best trained or best equipped, but they are working hard to give the best service possible within the constraints placed on them by management and the aging plant.

Thumbs up overall.

member for 23 years, 607 visits, last login: 6.1 years ago
updated 16.6 years ago

System

Anon

in the same boat...

i do feel for u...i went thru the same thing...dont expect sdsl with the bankruptcy of Northpoint either...ive left post much similar to urs, and now regret i went with this isp...

check my post on our home page:
»pub51.ezboard.com/fsincl ··· 26.topic

being a very reasonable and patient person, i never understood why so many ppl left such duragatory and irrate posts...well, after going thru the ordeal with telocity i can now empathize with the "angry crowd"...im sure u just about over the edge too...

Disgusted
@splitrock.net

Disgusted

Anon

Re: in the same boat...

Here are some legal resource links to help you fight Telocity. »telocitylawsuit.calliejo.com/

I still have no idea
@northpoint.net

I still have no idea

Anon

northpoint? bankrupt?

when was this? i have northpoint and i havent heard about this....gah!!!

Soylent
@home.com

Soylent

Anon

We learns a good lesson here...

Get everything written on paper. Never agree to anything verbally.

Especially when dealing with DSL companies!
groberts1$
join:2000-08-06
Salem, OR

groberts1$

Member

WOW and Thanks

Thank all of you and DSL Reports for the input about Telocity. Because they are in partners with NBCi I thought it might be a good deal. Thanks to you I have canceled my order this AM. tks. again.

Review by Packhead See Profile

  • Location: Crown Point, Lake, IN, USA
  • Cost: $34 per month (6 month contract)
  • Telco party Ameritech
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

---

member for 22 years, 824 visits, last login: 10.7 years ago
updated 17.7 years ago


snipper_cr
Premium Member
join:2002-01-22
Wheaton, IL

snipper_cr

Premium Member

Not the only one

Tried with many providers prequal me at around 14,000 feet. They hook up our lines and we get around 200/128 (Earthlink, DTV and Covad, all same thing) should of known first time. They say they KNOW we are at 14000 feet but we are truely at around 18000 feet. We know if we fallow our loop it will spell "SUCKER!"
So your not the only one.

pppoeeEee
@attbi.com

pppoeeEee

Anon

lewp length

make sure to blame ameritech and not the isp. loop length is given by the lec and is a guestimate.

its sad that they cant get loop length right. its making everyone look bad.

again its not dtvs fault. they only are getting the same info all isps get.

i keep getting qualified then dis qualified.

Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0

Premium Member

Since this is Primarily a review of Ameritech.....

Why did you file this under DTV DSL??? Seems very little or any of it was DTV's doing.
JoeTame
join:2001-03-13
Wood Ridge, NJ

JoeTame

Member

Re: Since this is Primarily a review of Ameritech.....

Hayward to the rescue of his beloved DirecTV !!!

Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0

Premium Member

Re: Since this is Primarily a review of Ameritech.

Thanks for confirming you have no inkling what is DSL provider and what is ISP.... I knew you didn't but thanks for proving it.
Packhead
join:2002-03-31
Merrillville, IN

Packhead to Hayward0

Member

to Hayward0
Because DirecTV itself was playing phone tag with me. They wouldn't bother calling back when they promised and their Tech support was horrible.

You're right, most of the problems were Ameritech's problem, however my neighbor has Ameritech DSL and has absolutly *NO* problems with it at all. His line has maybe 50 feet less than mine, if that.

I'm beginning to wonder if maybe it was just DTV's craptacular gateway. I noticed if it desynced and you had a phone off the hook, it wouldn't resync until the phone was hung up again.

DTVATSTECH
@uswest.net

DTVATSTECH

Anon

Re: Since this is Primarily a review of Ameritech.....

Since I work for DTV I can actually understand your problems. BUT do you actually know how Ameritech works and the hassles I go through each day to get them up and running??? As for our gateway/modem I can honestly say that sometimes our gateway is faulty but who's isn't? I personally have gone through 2 Arescom, 3 Ciscos and one Alcatel 1000. Plus if you feel the gateway is faulty or is going bad I know that if you request one from DTV we will send a new one to you. BTW it does sound like you a had a Ground or a Short on the line. Most likely caused by a bad phone.. the only other thing I can say is that Ameritech itself is primarily BAD news for us as WE have trouble getting them to admit to a problem.
Packhead
join:2002-03-31
Merrillville, IN

Packhead

Member

Re: Since this is Primarily a review of Ameritech.....

I tried to get another modem sent to me. I asked the last tech I talked to whether it could be my modem or not. He never answered, so I canceled my service. If the guy doesn't want to try it, then it's DTV's loss of a customer. There are other providers, and if the tech doesn't want to help, so be it.

If you guys would've offered to ship me another modem, preferably the X1 model, I would've tried it out. I love the satellite service, and was expecting the same from your DSL service. Unfortunatly, no one would call me back or keep me up to date or what not. Don't get me wrong, when the service worked, it was great. Even at 384/128. However, it was down 95% of the time. Even after having bridge taps removed and having it plugged into the NID. I still got errors! Of course, I did notice that the cell phone did play a part in it. I requested an X1 since I know those are better shielded, but the tech said, 'nah, you don't need another modem.' If I was offered another modem, I would've tried it out. Unfortunatly, your co-worker chose not to try it out, so oh well.

And Ameritech shouldn't be an issue for me. Ameritech has 6 DSL installers in Northwest Indiana. My neighbor is one of them. If I have a problem with Ameritech's DSL, I can talk to him to get it.

Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0 to Packhead

Premium Member

to Packhead

Re: Since this is Primarily a review of Ameritech.

Again a sure sign of line/wiring/or cust equipment problems, possibly a bad filter too... likely just marginal signal though.

Not sure why you would feel a provider does just ALL good or ALL bad provisioning (the comparison to your A-Tech friend)

Sh** happens and lines vary.
Hayward0

Hayward0 to Packhead

Premium Member

to Packhead
quote:
I noticed if it desynced and you had a phone off the hook, it wouldn't resync until the phone was hung up again.
Again nothing unique, here is just one of MANY frequent threads for MANY ISP's on this topic...»DSL looses synch when I pickup or hang up phone
currently in discussion.
Packhead
join:2002-03-31
Merrillville, IN

Packhead

Member

Re: Since this is Primarily a review of Ameritech.

I'll have my line ground tested then. I'm pretty sure I had it cleaned of all ground quite a few months ago, but I'll have it checked.

Also, it's not *any* phone, it was only the cordless ones. That leads me to believe they were interferring with the Gateway due to the 900mhz frequencies they were using. I really don't think this is a line issue since even DirecTV said Ameritech had conditioned the line as much as possible.

Anthony
@telocity.com

Anthony to Packhead

Anon

to Packhead
Hey guys,

For all you guys over on the east side of the us.. i feel sorry for you guys, especially you packhead, you seem to be having the worst time ever. im from california. and i have DirecTVDSL down here too. im in San jose CA by the way. and my nearest dsl carrier or CO, which is pac bell(Also run by sbc), is about 20000-25000 feet away from my home. were getting no problems for the past few months of the service. everything was good. you guys should be able to get dsl and i hope you will soon my friend. youre missing out on everything. the no lag gaming, the 1.5mb theory of downloading, which i have already seen as a fact cause i can download up to 1.6 mb, and everything else! Hope you get your dsl soon, and good luck!

Anthony
Packhead
join:2002-03-31
Merrillville, IN

Packhead

Member

Re: Since this is Primarily a review of Ameritech.....

Like I previously said, my neighbor has it and is having no problems with it. He's going through Ameritech's DSL service. He finally came back from vacation.. going to see if he'll hook a tester up to my line and see if he can nail anymore problems
wk0
join:2002-03-19
Pittsburg, CA

wk0

Member

A Big Mistake

You're right. Don't waste time with DirecTV. These guys are stupid. My connection has been down for 3 weeks and they still don't know what's wrong with it. At first they tried to blame me, then blamed PacBell. It didn't work. Now they are telling me they don't know what's wrong. My advice...don't waste your money with DirecTV DSL.
Packhead
join:2002-03-31
Merrillville, IN

Packhead

Member

Re: A Big Mistake

Sounds like what happened with me, only I'm not going as long as 3 weeks...

Hopefully I'll have better luck with Ameritech. No more phone tag..
Packhead

Packhead

Member

Ameritech looks at line: DTV = idiots

Talked to my neighbor that works for Ameritech. He said DirecTV was full of bullshit. He tested my line, I'm out approx 13,000 feet. I've never gone through bridge taps. The things DTV was detecting were terminals because their program they use to test wasn't pulling data back right.

My line more than qualifies for DSL he said, but just to be sure, he's going to bring his laptop over in a little bit and plug it into my line and do testing directly from my house. He said it should work without any issues at all.

Bye bye DTV, hello Ameritech!
bmn
? ? ?

join:2001-03-15
hiatus

bmn

Ameriwreck waves magic wand at line: DTV = idiots

Oh boy, as if that's an upgrade.... There's a reason Ameritech has the nickname AmeriWRECK. And yes, of course the phone company is going to cover their butts and point the finger at DTV.... Of course DTV does the same thing, everyone does it when it comes to DSL. It'd be nice if one company could manage to tell the truth more than two percent of the time...
Packhead
join:2002-03-31
Merrillville, IN

Packhead

Member

Re: Ameriwreck waves magic wand at line: DTV = idiots

I've *never* had any problems with Ameritech. When my computer line was getting 28.8k connection speeds, they went ahead and checked my lines anyways even though they only gurantee speed of 14.4. They checked it anyways. There was a bit of ground on it, and THAT SAME DAY they were out there fixing it. I don't know about you, but that seems like pretty damn good response time to me.

The only problem I've had with them is last week when they were working on a terminal and it got loose. Other than that I've had no problems with the company at all. True, I had to fight to have the "bridge taps" removed, however the bridge taps never existed for them to remove! ASI's software picked up Ameritech terminals as being bridge taps.

Ameritech is a good company. My neighbor works for them and he did find the issue which ASI didn't bother to even check. What's going to be done about it? Support Request entered into Ameritech's database, and they're going to start work on it today/tomorrow. To me, that's pretty darn good response time especially seeing how the cable's under ground that they need to repair.

I've seen my neighbor's speed and reliabilty from Ameritech. I'm willing to give them a try. I don't see how I wouldn't have more luck seeing how Ameritech works locally, not nationally like ASI and DirecTV.
bmn
? ? ?

join:2001-03-15
hiatus

bmn

Ameriwreck tech found unconscious...

"The idiots that were removing the bridge taps forgot to reconnect my circuit to a terminal. Good deal! No phones overnight. Call Ameritech. Guranteed to be up 5 PM next day. 4:35 P.M. Thursday. The Ameritech technician shows up, and obviously doesn't give a crap about the cusotmer. Show'm where the box is and tell him what the problem is. He hooks a meter up to the line and says, "Yup.. It's dead. I'll fix it later," and leaves. What the? Can we say crappy service?"

Whoa ! Can anyone say PHONE COMPANY FROM HELL ?! If a tech said that to me they'd find him knocked unconscious with his test-set by his truck. Wow! Still living up to the name Ameriwreck.

Seriously, this needs to be reported to the state regs. commission.

Satisfied1
@telocity.com

Satisfied1

Anon

I'm Satisfied :)

I'm kinda satisfied with my DTV dsl service, everything was wright, and fast. I"m getting speeds of 1300kbps and upload 105 (180kb/second download / 15kb/second upload).
The only one terrible thing about DTV is their Customer/Tech. support, i already spend about 20 hours with them on the phone , and i have DSL for only about 5 month.






Review by philipsj See Profile

  • Location: Columbia, Richland, SC, USA
  • Cost: $45 per month (12 month contract)
  • Install: about 14 days
  • Telco party BellSouth
  • CLEC party: BellSouth
DirecTV Was great!! Good connectivity. Good speed
They went away
Sad they left. Were the ultimate Geek DSL
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

These guys were great -- let you do anything and run anything on your DSL connection.

member for 22.1 years, 23 visits, last login: 14.4 years ago
updated 18.4 years ago

TRY2SUEME
join:2001-07-08
Augusta, GA

TRY2SUEME

Member

DirecTv is the BOMDIGIDY!

It did take them a while to get me my gateway.....3 and a half weeks to be exact! But once it was delivered we were up and running at break-neck speeds in no time!
We already had Bellsouth's DSL but decided to make a switch after the modem they provided (3com)did not support Windows XP. Bellsouth said they had another modem that would work but would be an additional $125.00 to upgrade! But I have to admit they were willing to break that down in 3 monthly installments.
I saw a commercial for DirecTv DSL, you know the one..."you have reached the end of the internet..." I gave them a call and they had a killer deal, 2 months free and a free modem, all I had to do was sign away my life to them for a year!
Since I got this new modem from DTV, it's like the grass is greener , the sky is blue-er, the koolaid is sweeter, and my car starts in the morning!
I am not saying that DTV did it all....but they tried! It's still on Bellsouth's line but I swear I am going a lot faster, faster downloads and uploads. With bellsouth I was getting 947/185 average never above 1000....but now, just today, I got 1423/208 with DirecTv! I have been dreading the billing problems everyone has been bitching about....but I guess I am one of the few to luck out and be billed correctly!!!!
I did however tried calling tech support to ask why Xp asks for my wife to reinstall DirecTv's software when she logs in...but she is connected! I stayed on hold for about 45 minutes noone answered so we decided to just live with it and hung up! I mean...the internet works...it's just that everyime she signs in for the first time it gives her the error messege!
All in all- we like it and we send praises to DTV for a job well done......!!!!!!






Review by stillerfan See Profile

  • Location: Westfield, Hamilton, IN, USA
  • Cost: $41 per month (month by month)
  • Install: about 17 days
  • Telco party Ameritech
Excellent Sevrice only 17 days ordering went smooth as silk
Love it. Always up.Fast. Reliable. Excellent service.

I shopped around for a lot of DSL. Directv seemed like the only ones who wanted my business.
Ameritech set up the lines farily fast as the area is brand new to availability.


member for 21.4 years, 4 visits, last login: 19.1 years ago
updated 19.1 years ago


DTV Dat B Me
@telocity.net

DTV Dat B Me

Anon

Would you like fries with that?

Ameritech does cap DirecTV speeds at 768/128 for the most part.
jazzcat
join:2002-10-23
Oakland, CA

jazzcat

Member

Re: Would you like fries with that?

Yeah. Super Sized. Who are you? Are you really the incubator tech for the fry machine????

Doh!






Review by unsub3 See Profile

  • Location: Newton Upper Falls, Middlesex, MA, USA
  • Cost Contract price not specified.
If
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:



member for 23.7 years, 1855 visits, last login: 11.7 years ago
updated 19.2 years ago


Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0

Premium Member

Interesting....

Of the 3 installs I know of here (Key West), the modem has been shipped within within 48-72 hours of the line check (being shared ADSL there is no line install) Guess they communicate a bit better with BS (at least here)






Review by PK39 See Profile

  • Location: Center Line, Macomb, MI, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:



member for 23.3 years, 3445 visits, last login: 11.2 years ago
updated 19.4 years ago

System

Anon

Slammed by Telocity's DSLAM

Rythems Installed DSL Line: 3-1-01
Received Modem: 3-8-01:

Rythems Tested DSL Line: Passed
Hooked up Modem and
Can't see DSLAM to download configuration for modem.
Tech support gives me a different answer everytime I call.
1st They Said: The had to reset Router (Callback in 5 days)
2nd Call: DSL IP Address wasn't setup (Callback in 3 - 5 days)
3rdCall: Level two - DSL Line must have condensation and they are going to contact Ameritech to check the line, Tech support (Ron) said "We want your money", and "We will do anything to keep youu happy," (Undetermined Length)

Another thing: Tried calling Billing department, for several working days. Get a Message "Due to Heavy call volume, please call back later."

My diagnosis: Telocity Techies Go back to MCSE Bootcamp ("Indefinitely") and Shove the trouble ticket up your @$$!

My Opinion: They don't have a clue. (id10t: ERROR) and My problem is a mystery to me as is to them.

Solution: Do not go with Telocity unless you know how to trouble shoot Telocity's problems for them.

Anon

Need I say more

What are you trying to say.

It seems the company is telling you how sorry they are and
not able to continue to provide you the service because
rythems filed chapter 11. It gives you every detail in
dealing with the service termination. You cannot say
you are misinformed. It gives u 30 days to return the
gateway b4 they charge u. I think this is a good correspondence.

Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0

Premium Member

Re: Need I say more

Ditto, maybe you'd like to pay Ameriwreck (whom DTVB is moving to) to DSL your CO??... that is who you need to go after.

PK39
Premium Member
join:2000-11-14
Center Line, MI

PK39 to Anon

Premium Member

to Anon
said by Chitang:
I think this is a good correspondence.
You're right, this is a good correspondence. I was happy to receive information regarding my service. Provided that everything goes according to the time frame that it gives, I cannot fault Directelocity.

The only thing that I am saying is that my service is not going to be available. This is listed in the "mixed reviews", which obviously would still indicate that I was happy with parts of their service. I will miss Telocity/Directv. I didn't give a bad review. I just updated my review to reflect the status of my service. When all is said and done I will delete the entire entry.

As far as paying Ameritech for service, it isn't going to happen. The only offerings in the area fall under that category, which their service is a far inferior product ( ie.)PPPoE ADSL in the range of 300/128). Service for DSL in my area for the average residential user, have become limited at best. DSL doesn't look like the best choice at the moment.
System

Anon

Re: Need I say more

I am sorry for your lost of service. After using broadband
for a while, I cannot imagine what it would be like jumping
back to dailup. It is addictive.

If you can get DSL service from (ILEC/CLEC/ISP) from
Ameritech. You should be able to get ILEC/CLEC portion
from Ameritech with an independent ISP which will give
you static IP without the PPPoE (eye soars).






Review by HAMMGB See Profile

  • Location: West Bend, Washington, WI, USA
  • Cost: $49 per month
  • Install: about 60 days
  • CLEC party: Rhythms
GREAT DOWNLOAD AND UPLOAD SPEEDS.
ALWAYS UPDATING.
SPEED PROBLEMS STYLE AWAY!!!!!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

DSLREPORTS MEMBERS,

There service has gone down hill and rumor has it they are going out of business. Get out fast!!

HAMMGB

member for 23.3 years, 355 visits, last login: 12.1 years ago
updated 19.8 years ago

System

Anon

No Service?

You say it took 2 months from the install until it actually worked. It's been 2 weeks since I got my modem, and it hasn't worked, and I'm about to give up. This is intolerable. How did you justify waiting that long?

-rick

WestBEnd
@169.207.x.x

WestBEnd

Anon

I ain't seen nothing

I am also in West Bend, WI.

I ordered Telocity before Christmas and I haven't heard a peep from them in any form whatsoever. I can't get through either and I don't show up on their order status page so I don't know what's going on.

I ain't seen nothing yet -------- literally nothing for 3 full weeks!

GradyS
@telocity.com

GradyS

Anon

Re: I ain't seen nothing

If you don't call to follow up, your order will never go through. Mine stalled out on the second step on the registration page and I had to keep calling them to complain. They finally realized they had my DSL phone number listed wrong with Verizon. So Verizon was working on the wrong line...whatever. Don't let it ride in hopes that they'll eventually get to it, becuase it may be stuck forever...
System

Anon

I've no patience when it's not what I sign up for

How can everyone else be patience with Telocity service. DSL is much faster than 56k modem, but not TELOCITY DSL.
Besides, their customer service is the slowest of all kind.






Review by ghost446 See Profile

  • Location: Coraopolis, Allegheny, PA, USA
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:






member for 23.5 years, 736 visits, last login: 14.5 years ago
updated 20.1 years ago


djfluffe
@209.xx.248.LosAngele

djfluffe

Anon

5days????!!!!!

Your very lucky, I ordered telocity on friday,15 and they told me it will take 5 weeks, so far im on step 2 and im waiting... = (

How far do u live from the co ?
amezick
join:2000-02-18
Nashua, NH

amezick

Member

Re: 5days????!!!!!

djfluffe,
You gotta realize that he already had the line installed and connected in his house. All that needed to be done was for telocity to set up his account and northpoint to flick a switch.
--Angus

Hayward0
K A R - 1 2 0 C
Premium Member
join:2000-07-13
Key West, FL

Hayward0 to djfluffe

Premium Member

to djfluffe
Well there is a big difference in installing a "new" line and an ISP switch using the same CLEC. Since Telocity has a relationship with Northpoint, who carried Flashcom, it is just a matter of redoing the routing, rather than a total install.
--
-Hayward
»haywardm.com (Hayward's Key West)

ghost446
join:2000-09-18
Coraopolis, PA

ghost446

Member

Re: 5days????!!!!!

You guys are right! I'm sorry I didn't elaborate on the fact that my inside wiring was already installed. All I had to do was just go through the "migration" as they called it or in other words, I just switched from my Flashcom modem to the Telocity gateway. A hardware switch on my end, and who knows what on theirs. Sorry about that....
--
I changed my review a little to clarify it. I hope it helps. Also, for djfluffe, I'm only 1850ft from the CO.

--
Everything is fun and games until someone loses an eye
[text was edited by author 2000-12-18 16:25:14]
System

Anon

Re: 5days????!!!!!

My wiring was already installed and it still took almost 2 months!!!!!
67845017 (banned)
join:2000-12-17
Naperville, IL

67845017 (banned)

Member

Re: 5days????!!!!!

That's really bad. I made the switch from Flashcom to Telocity (for a day) and it only took days. Got an email from Telocity telling me when the cutover would be. Installed the monster box after Flashcom went away and was up and running with no problems with Telocity. Unfortunately, and one of the reasons (among others) why I dropped them, is that my speeds stayed at about 416 like I had been with Flashcom. No one at Northpoint or Telocity appeared too interested in helping me find out what the deal was (like if I was capped or what). So, I dropped them. Please read my prior review if you want my whole scoop.

kovi
@dialup.mindspring.co

kovi to djfluffe

Anon

to djfluffe
yeah, i ordered them on the 5th and i am still on step 2, when i call them they have no idea what's going on. it looks like they are not better then verison, which is a nightmare! i'll wait a couple of weeks and dump them if nothing happens, max five weeks cuz that's what they say...

Snakey9
join:2000-06-15
Glendale, CA

Snakey9

Member

I'm getting Telocity too...

That's cool that you got online after the Tech support helped you. I have Flashcom too and I'm getting transfered to Telocity, I actually received my Gateway already, I'm getting exactly the same problem you had, the Status light is blinking red. I called the Tech support when it happened but they told me to wait like 4-5 days to see if it gets fixed... Then I read your review and they said it fixed in like 1 hour or so... I'm on the phone right now waiting for a tech support assistant and I hope I can get online... I have SDSL with Flashcom and it still works though... I got no "date of transition of ISPs" so I have no idea when it'll be changed... I did get the letter though saying to change my ISP as soon as possible or I would lose my DSL...

ghost446
join:2000-09-18
Coraopolis, PA

ghost446

Member

Re: I'm getting Telocity too...

I think mine flashed red for about an hour before good 'ol Ed figured out what was up. Try calling in at like 2 in the morning your time, you might get Ed. I think he said he's on from like 10pm-8am. He really helped me out.

I don't know how your connecting your gateway to your machine, but I'm using a 3Com OfficeConnect Fast Ethernet card (model #3CSOHO100-TX). One of the problems I had was the duplex and media type settings had to be changed in order for the Telocity gateway to work. The duplex setting has to be at half duplex and the media type setting has to be at 10BASE-T (10Mb/s). Another problem was that I had to change IP# from "Specify" to "Obtain automatically". I hope some of this helps. It was what worked for me.

For Snakey, here is the top portion of that migration letter I received.

Subject: Telocity has scheduled your service migration date!
Date: Thu, 14 Dec 2000 12:58:07 -0800
From: "DSL Service Rescue Team"
To:

Telocity has scheduled your service migration date!

In order to make this change, NorthPoint must redirect your DSL line to Telocity. This maintenance will occur sometime between 8pm and 4am during the evening of this cutover. You can continue to use your Flashcom service until this migration night.

We have shipped the Telocity VelocityPort(TM) gateway Airborne 2nd day. Your gateway may arrive prior to this cutover date. If this is the case, you will need to wait until the cutover is complete, before installing your new gateway. However, if for some reason your gateway arrives after this cutover date, please install your gateway as soon as possible. You will no longer be able to use your existing DSL modem, therefore, please remove it to avoid technical difficulties when installing the Telocity gateway.

With the below information, you can access your account. Log on to http://www.telocity.com. At the bottom of the page is the order status link. Click order Status, enter your Username and Password, and follow the steps to track your gateway shipment.

Cutover Date: 12/17/2000
Cutover Time: 8 pm - 4 am

The rest of the letter is basically my personal info and what not. Good luck...try to get ED!!!!

--
Everything is fun and games until someone loses an eye

Snakey9
join:2000-06-15
Glendale, CA

Snakey9

Member

Re: I'm getting Telocity too...

Thanks for the answer ghost,
I must be really lucky because just today my Flashcom went down and I remember when it went down I went eat something... but I didn't try the Telocity modem to synch. When I got back, the Flashcom wasn't work still (about 30 minutes later) so I though: "Oh there Flashcom is gone and no Internet!!!" So I hooked up the Telocity modem again to see if it gave me the red light and it didn't! So right now I'm up and running on Telocity. Just tonight they were having some major routing problems here in South California but right now it's all working again. I'll review Telocity on DSLReports soon when I get my e-mail account setup, probably tomorrow.
See ya

--
Snakey
jinko
join:2000-08-10
USA

jinko

Member

Re: I'm getting Telocity too...

The reason your Telocity modem was getting the flashing red light is because it wasn't changed over yet. That's all. When the Flashcom stopped working is when they had made the switch.

kapitol
join:2001-03-09
Gaithersburg, MD

kapitol

Member

Fellow Coraopolisian

How is your connection now? I just moved out there and I went with Libcom DSL. Is telocity still good for you??