how-to block ads
|
next review in page
Review by Hallisey 
member for 11.5 years, 10 visits, last login: 351 days ago
updated 350 days ago
 Annapolis,Anne Arundel,MD
 $49 per month- (12 month contract)
 "Signed up for Telocity 1 day ago.. so far Customer Service Excellent. Status seems to be progressing nicely." "None as of yet..." "Satisfied pre-customer"
| Pre Sales information:
Tech Support:
|
My order: Telocity DSL, 640 trans. for 49 a month
Alright.. I signed up yesterday (7/16/2000). Today I went to the order status page to see what was going on. According to this page they were having problems with my method of payment (Visa.) I gave their 80 cust. serv. number a call as I was driving along rt 97 towards Baltimore to help a friend move some furniture into his apartment. After about 5 minutes of being on hold, I reached one of their service reps. He was very polite, and actually seemed to know what he was talking about. I told him I was calling from a cell phone as I was driving. This caused him to laugh, which seemed a good sign. I told him about what I had seen on the page, and as he was speaking my phone dropped the call (Yay Sprint PCS!) Feeling daunted, and not wanting the same thing to happen again, I decided to forego calling them back until I returned home so I could use a more reliable landline phone. About 30 seconds after I had reholstered my phone ( I love saying that) it vibrated indicating an incoming call. I flip it open and the caller ID said "Unavailable." I figured great, another wrong number from out of state (this seems to happen to me quite often.) I answer it, and it was the customer service rep from Telocity calling me back. This surprised me. He said " Looks like we got disconnected." Then, he proceeded to answer my questions. After giving him some information about my credit card and such, we ended the call. ( 10 minutes of not dropping my call... Sprint PCS when will you become more consistent?) When I returned home about 2 hours later, I went to the order status page. Looks like the tech associate actually did what he said he would... I've advanced to step 2 -- "Waiting for Bell Atlantic to set me up." So far so good.. I'll update this as the situation progresses. Ah, I almost forgot. I actually am NOT an employee of Telocity or one of thier affiliates. I work for Circuit City as a Customer Service rep, and after 2 years of this, I believe I have a basic understanding about customer attitudes. I agree that not enough people make positive postings regarding service recieved. Instead, it would appear that disgruntled customers like to express their distaste in companies.
Until next time,
Comments:
 | next review in page (previous review)
 Review by cautery
member for 10.9 years, 591 visits, last login: 152 days ago
updated 4.5 years ago
- Hanford,Kings,CA
- $49 per month
- (12 month contract)
 about 14 days SBC- "Good service at a fair price."
- "Web site is badly organized making it difficult to find correct/current info."
- "They've come a long way in the last year or so... I'm sticking with them. :)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I'm "grandfathered" under the old 384-1.5 (guaranteed 384) plan for $49.95 a month, self install, free modem (with rebate). And since my capacitive loop length is right at 18,200 feet and I'm getting 640/108 transfer rates with a 768 cap, i'm staying put! The nly other option for me is wireless, and they can't touch the 768/128 and unlimited throughput for anywhere near $49.95. And I'd have to buy the CPE and pay an install fee.
In addition, ASI and PacBell have gotten much better at working together here locally. When my line started having probs, I got a truck roll within a day from ASI, who got a PacBell truck roll the SAME day to remove a bridge tap off my line.
The field techs out this way may not be the best trained or best equipped, but they are working hard to give the best service possible within the constraints placed on them by management and the aging plant.
Thumbs up overall.
Comments:
| next review in page (previous review)
Review by Packhead
member for 9.8 years, 821 visits, last login: 44 days ago
updated 5.6 years ago
- Crown Point,Lake,IN
- $34 per month
- (6 month contract)
- Ameritech
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
---
Comments:
| next review in page (previous review)
Review by philipsj
member for 10 years, 23 visits, last login: 2.3 years ago
updated 6.3 years ago
- Columbia,Richland,SC
- $45 per month
- (12 month contract)
- about 14 days
- BellSouth
- CLEC party: BellSouth
- "DirecTV Was great!! Good connectivity. Good speed"
- "They went away"
- "Sad they left. Were the ultimate Geek DSL"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
These guys were great -- let you do anything and run anything on your DSL connection.
Comments:
| next review in page (previous review)
Review by stillerfan
member for 9.3 years, 4 visits, last login: 7 years ago
updated 7 years ago
- Westfield,Hamilton,IN
- $41 per month
- (month by month)
- about 17 days
- Ameritech
- "Excellent Sevrice only 17 days ordering went smooth as silk"
- "Love it. Always up.Fast. Reliable. Excellent service."
| |
I shopped around for a lot of DSL. Directv seemed like the only ones who wanted my business.
Ameritech set up the lines farily fast as the area is brand new to availability.
Comments:
| next review in page (previous review)
 Review by unsub
member for 11.6 years, 1842 visits, last login: 4 days ago
updated 7.1 years ago
- Newton Upper Falls,Middlesex,MA
- Contract price not specified.
- "If"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Comments:
| next review in page (previous review)
 Review by PK
member for 11.2 years, 3444 visits, last login: 290 days ago
updated 7.3 years ago
- Center Line,Macomb,MI
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Comments:
| next review in page (previous review)
Review by HAMMGB
member for 11.1 years, 355 visits, last login: 13 days ago
updated 7.6 years ago
- West Bend,Washington,WI
- $49 per month
- about 60 days
- CLEC party: Rhythms
- "GREAT DOWNLOAD AND UPLOAD SPEEDS."
- "ALWAYS UPDATING."
- "SPEED PROBLEMS STYLE AWAY!!!!!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
DSLREPORTS MEMBERS,
There service has gone down hill and rumor has it they are going out of business. Get out fast!!
HAMMGB
Comments:
| next review in page (previous review)
 Review by ghost446
member for 11.4 years, 736 visits, last login: 2.4 years ago
updated 8 years ago
- Coraopolis,Allegheny,PA
- Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Comments:
| next page (previous review)
 Review by gnosys
member for 9.8 years, 2027 visits, last login: 285 days ago
updated 8 years ago
- Marietta,Cobb,GA
- $49 per month
- (12 month contract)
- about 14 days
- BellSouth
- "Good speeds, easy hook-up"
- "Newsgroup selection is a bit weak"
- "Happy Boy"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I was up and running within two weeks of sealing the deal w/ DirecTV. Setup was very easy and everything worked just as the instructions said they would. Since getting the service, I have done some research here on DSLR about DirecTV as a provider (hey, better late than never), and I have read reviews from glowing to condemning, so I guess it doesn't pay to generalize about a provider's quality when there are so many variables involved but, whatever the reason, I have been very lucky with DTV. Speeds consistantly in the 1200/225 (out of 1.5/256) range with minimal tweaking. I would recommend these guys.
Update - Well, they're gone now, but they were a good ISP for me right up until the end. I'm with Bellsouth now and they're OK except for no static IP and the recent news server problems.
Update 1/26/2004 - I was feeling guilty about continuously ignoring the periodic prompts to "review my ISP", so I will post a follow-up. Bellsouth has been a good ISP for almost a year now, except for the problems with the News service. Surfing and e-mail have been fast and reliable. I haven't been able to access News for several months now, and I've basically given up. Tried everything I could think of, talked to tech. support 3 different times, but they are ineffective. The last guy I talked to said that they would forward my information onto a line tech. and I would be contacted within 24-48 hours. That was 3 weeks ago and I haven't heard a peep. I'm not a big news user, so it's not a catastrophe for me (i.e., not worth giving them a "horror story" review), although the poor customer service is disappointing. Otherwise, they've been OK. But if a better deal comes along after my contract expires in March, I won't be afraid to check it out.
Comments:
|
|
·