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 Review by Uneek8 
UPDATED: 5.9 years ago
member for 8.3 years, 446 visits, last login: 5.8 years ago
 Houston,Harris,TX
 $19 per month
 about 17 days
 Southwestern Bell
 "Easy to install, speeds are very fast, simple as 1, 2, 3."
 "Upload speed"
 "Upload speed might not be so fast, but the download speed is great!"
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Well, after I saw all the horror story's in DSLReports.com I was thinking of canceling my order, but I said it's only $19.99 plus the shipping, its not much, so I decided to give them a try. To my surprise the installation was simple, even a 12 year old kid can do it. The download speed is great! I took some speed test here at DSLReports and got download speeds of 824.2 kbps & 1204 kbps. When I download a file on the web it's about 170KBs/sec which is fast in my opinion. (I live 9900 feet away from the CO.) The upload speed I've seen is about 13KBs/sec, but I don't have a tweak for that. Either way I don't do much "uploading" so this isn't important to me.
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Review by wash9
Posted: 6 years ago
member for 6 years, 3 visits, last login: 3.8 years ago
Toledo,Lucas,OH
$44 per month
about 2 days
"speed, always works"
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I have Buckeye Cable for modem service. They recently upgraded to 2mb down and 256k up. I get very good speeds and it is never down.
They also recently upgraded their mail sever and it works great now. I don't have any problems with it.
If anyone is having problems with it, call their help line because it is not their service, but just something individual in your lines that they can fix.
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Review by muze22
UPDATED: 6 years ago
member for 8.3 years, 283 visits, last login: 12 days ago
Tulsa,Tulsa,OK
$49 per month (2 month contract)
about 45 days
Southwestern Bell
CLEC party: Covad
"Still looking for some"
"Modem overpricing; 2Wire"
"Go to Cox"
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Well, I took the plunge and switched to SBC when DirectDSL went out in Feb. Been a total pain ever since.
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 Review by ws
UPDATED: 6.1 years ago
member for 9.9 years, 1967 visits, last login: a few hours ago
Newark,Alameda,CA
$39 per month
SBC
"Inexpensive,"
"SLOW UPLOADDDDD"
"They are OK"
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SBC Yahoo Dsl since Feb 2003.
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 Review by Buckeye
UPDATED: 6.3 years ago
member for 9.3 years, 1286 visits, last login: 41 days ago
Columbus,Franklin,OH
$44 per month (12 month contract)
about 14 days
Ameritech
"Extremely fast speeds"
"Requires a contract"
"Great deal if you are a heavy user"
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I ordered the Expert Plus package from SBC Yahoo!. The speeds are excellent especially for the price.
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Review by junkie7
UPDATED: 6.3 years ago
member for 7.6 years, 291 visits, last login: 4.7 years ago
Chicago,Cook,IL
$45 per month (12 month contract)
about 35 days
Ameritech
CLEC party: Ameritech
"Fast, Reliable, Static IP"
"Took a long time to recieve modem. The 768 cap on downloads."
"A Great solution to your dail-up problems."
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So far so good.
Got the 768/128 package and constantly got about 660/128.
Had it for a week now and no outages yet.
All in all not a bad package but I wished it was a little faster.
Update
Had it for about 3 weeks and connection is still reliable, only been down two times and both times its been for a few hours at most.
Update 7/11/02
Still good. No major problems.
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 Review by mcgregor
UPDATED: 6.3 years ago
member for 8.2 years, 336 visits, last login: 304 days ago
Brackenridge,Allegheny,PA
$42 per month (12 month contract)
about 15 days
Verizon
CLEC party: Qwest
"static ip"
"out of business"
"DTV sucks"
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DTV sucks
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 Review by BriGuy89
UPDATED: 6.4 years ago
member for 8.5 years, 2004 visits, last login: a few hours ago
Yorktown Heights,Westchester,NY
$29 per month
Verizon
CLEC party: Verizon
"Free SDSL wiring of my house; no long-term contract"
"Ping-pong between ADSL-SDSL-ADSL; changed Ts&Cs; used NorthPoint"
"Don't even consider"
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I ordered service in February 2001 from an online promotion at $39.95 per month. Without notice, that was raised to the "standard" $49.95 per month. I was not in the promotional area, according to Telocity, although the billing rep could not tell me what parts of the country were eligible.
Telocity first told me I'd be getting ADSL but then switched me to an SDSL connection via NorthPoint, despite my reservations and expressed desire not to use a company in bankruptcy. So after a week waiting to test my line for ADSL, I waited another two weeks for an SDSL install to the network interface box. Then the next step, interior wiring, never occurred because AT&T bought and shut down NorthPoint's network.
I (mistakenly) trusted Telocity and its claims that I would have service through it in less time than it would take for me to start over with another provider. At this point, I was told Verizon would be my provider -- back to ADSL again -- and I'd be billed $49.95 per month. When I called billing to say that Verizon charges $39.95 per month for the same service, and asked whether Telocity matches competitors' prices, I was told by a rep "no -- leave if you want; I can't do anything about it and don't care because I still get a paycheck."
At this point I'd racked up three months of free service credits, so I decided to stick it through. Another three weeks passed with no action; calls to check on line activation continually showed my order as "just days away from being implemented." Telocity squarely blamed Verizon for implementation delays.
Then on a Saturday afternoon, I got a call from a Telocity rep saying that I was being dropped as a customer. Apparently, blaming Verizon for service delays was not entirely true: Telocity could not secure a contract through Verizon for my area, even though they'd been telling customers like me that the provisioning aspect through Verizon was completed. (I'm less than a mile from the CO, BTW.)
Now I'm with Covad (via Earthlink). Self-install kit comes this week. Turning on ADSL took less than a week from initial order. (I know the exact time because I was trying to use the line at the time ADSL was being turned on!) I'll review once I've taken a test drive.
Although the reseller experience was horrid through Telocity, I went that way again because Verizon's the only other option, and the price/performance through Earthlink via Covad is much better than Verizon, which I consider provider of last resort.
All I got out of this was free SDSL wiring to my network interface box. Telocity demonstrated total ineptitude in its ability to provide service. Its right hand had no clue what the left was doing. Tech support reps were best able to peer into the internal systems and provide truthful information; customer service reps I dealt with could not do so.
My recommendation: Stay far away until GM/Hughes installs its own management team and can actually run this operation as a business. However, if Hughes bought Telocity soley as a loss leader to upgrade people to DirectPC and DirectTV, then things will likely only get worse.
If still seriously considering Telocity, press for real information about how Telocity handled the NorthPoint debacle -- number of customers lost, how long it took to re-provision customers, new provider partners added to its network since NorthPoint's network went down, changes in its SLAs, etc. How well it can answer these and other relevant questions will give you an idea of how well it can respond to such a challenge in the future.
If the quality of its internal service capabilities only matched the quality of the PR job Telocity did after NorthPoint went down, I'd have been up and running already through Telocity.
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Review by bkjj1
UPDATED: 6.4 years ago
member for 10.4 years, 202 visits, last login: 3.8 years ago
Tinley Park,Cook,IL
$49 per month
about 21 days
Ameritech
CLEC party: Rhythms
"Excellent Speed"
"Customer Sevice Lacking"
"Great DSL for the Price"
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I was tired of SpeakEasy and Covad here in Chicago....constant down time, my 768/384 for $79.00 mo service sucked! Average DL speed 500k....average UL 350k or so...and HIGH latency 150ms.
I switched to Telocity 784/404 without yet disconnecting from SpeakEasy to test the DSL waters...(I had nothing to loose being that it was free setup)... and WOW what a difference....730k DL 600k UL and 14+ ms ping times.....for $49.00 mo, no contract, static IP! Install went smooth.
Bye Bye SpeakEasy......
Brian
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Review by dave34733
UPDATED: 6.4 years ago
member for 8.4 years, 3 visits, last login: 6.4 years ago
New York,New York,NY
$59 per month
about 147 days
CLEC party: Verizon
"when it works (rarely) it's great"
"it usually doesn't work, tech support is inept to moronic when available - their billing department is a joke"
"don't use them. for anything."
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It took them three months to figure out that I needed to change local telcos to allow them to connect me. During that time I heard all manner of excuses, nonsense and the rare technician who said he had no idea what the problem was.
I was connected for exactly two days when the service went down, for no apparent reason. The first tech accurately told me that it would probably take ten days to get a repair ticket through their system. It didn't matter what the problem was. Astonishing.
When I complained that the service, once restored, appeared to be running more slowly than a 14.4 dialup, the service tech ran tests, and said, oh, you're on an overcrowded router. I asked why, and what it would take to get me moved to a not overcrowded router. He said he didn't know why, but that I couldn't be moved without an order from a senior executive.
I started calling telocity execs.
After multiple calls, I was assigned a priority switch, and wham! The service worked like a charm. For about a week.
Then it started breaking down. Packet loss issues, server issues, all sorts of stuff. Customer service tried switching my search pattern, which fixed nothing. As mysteriously as the problem arrived, two days later it disappeared - reappearing intermittently for a few weeks. It started taking up to 45 minutes of hold time to reach customer service.
Then, ten days ago, in the middle of the day, service went down. Every day I called. Every day I was given a different excuse. It was a network problem. It was a Verizon problem. It was a screw up in customer service. They'd forgotten to tell Verizon to fix it. Each excuse was accompanied by a 30 minute on hold experience.
Finally, tonight, a tech told me they'd discovered that when they upgraded their main server on the day my service went out, a number of customers had been knocked off line, because of inaccurate data that had been fed into their computers. He promised a 24-48 hour fix.
Three days later, I started calling again. After evasions, promises, nonsense and two days passed, I got a customer service rep who actually tried to do work. At my request she pestered a supervisor who, predictably did nothing. She, however, got a level three tech on it, who took ten minutes and fixed the problem.
Then I called billing for a credit - service had been down half a month. After more than an hour on hold, they said, leave a message, we'll call you back in a under 48 hours. I did. They didn't.
I started e-mailing. Their replies came after a day or so, and were unbelievably arrogant and moronic. First they demanded my trouble ticket number (which was on their system, and which I didn't know - we'd used my DSL number as the reference). I told them it was on their system. They responded that they couldn't issue me a credit because the trouble ticket is still open. Mind you, this is three days after service has been restored.
They told me to contact them within 15 days of the ticket being closed. Like I can tell when those morons get around to closing the ticket???
I reiterate - NEVER use these guys. They're pathetic, dishonest and inept... a trifecta of scuminess no one should ever have to bear.
Oh, and throughout this entire experience, they've been billing me at full rates. You can't reach their billing department by phone. Ever. They don't answer e-mail. They don't respond to messages.
In short, they suck. Anyone considering Telocity/DirectTV service should stop now, and find another provider.
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DIRECTV DSL (TM) (ISP Closed)
