- Location: Tinley Park, Cook, IL, USA
- Cost: $49 per month
- Install: about 21 days
Ameritech- CLEC party: Rhythms
Excellent Speed Customer Sevice Lacking Great DSL for the Price
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
I was tired of SpeakEasy and Covad here in Chicago....constant down time, my 768/384 for $79.00 mo service sucked! Average DL speed 500k....average UL 350k or so...and HIGH latency 150ms. I switched to Telocity 784/404 without yet disconnecting from SpeakEasy to test the DSL waters...(I had nothing to loose being that it was free setup)... and WOW what a difference....730k DL 600k UL and 14+ ms ping times.....for $49.00 mo, no contract, static IP! Install went smooth. Bye Bye SpeakEasy...... Brian member for 22.7 years, 202 visits, last login: 16.2 years ago updated 18.8 years ago
- Location: New York, New York, NY, USA
- Cost: $59 per month
- Install: about 147 days
- CLEC party: Verizon
when it works (rarely) it's great it usually doesn't work, tech support is inept to moronic when available - their billing department is a joke don't use them. for anything.
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
It took them three months to figure out that I needed to change local telcos to allow them to connect me. During that time I heard all manner of excuses, nonsense and the rare technician who said he had no idea what the problem was. I was connected for exactly two days when the service went down, for no apparent reason. The first tech accurately told me that it would probably take ten days to get a repair ticket through their system. It didn't matter what the problem was. Astonishing. When I complained that the service, once restored, appeared to be running more slowly than a 14.4 dialup, the service tech ran tests, and said, oh, you're on an overcrowded router. I asked why, and what it would take to get me moved to a not overcrowded router. He said he didn't know why, but that I couldn't be moved without an order from a senior executive. I started calling telocity execs. After multiple calls, I was assigned a priority switch, and wham! The service worked like a charm. For about a week. Then it started breaking down. Packet loss issues, server issues, all sorts of stuff. Customer service tried switching my search pattern, which fixed nothing. As mysteriously as the problem arrived, two days later it disappeared - reappearing intermittently for a few weeks. It started taking up to 45 minutes of hold time to reach customer service. Then, ten days ago, in the middle of the day, service went down. Every day I called. Every day I was given a different excuse. It was a network problem. It was a Verizon problem. It was a screw up in customer service. They'd forgotten to tell Verizon to fix it. Each excuse was accompanied by a 30 minute on hold experience. Finally, tonight, a tech told me they'd discovered that when they upgraded their main server on the day my service went out, a number of customers had been knocked off line, because of inaccurate data that had been fed into their computers. He promised a 24-48 hour fix. Three days later, I started calling again. After evasions, promises, nonsense and two days passed, I got a customer service rep who actually tried to do work. At my request she pestered a supervisor who, predictably did nothing. She, however, got a level three tech on it, who took ten minutes and fixed the problem. Then I called billing for a credit - service had been down half a month. After more than an hour on hold, they said, leave a message, we'll call you back in a under 48 hours. I did. They didn't. I started e-mailing. Their replies came after a day or so, and were unbelievably arrogant and moronic. First they demanded my trouble ticket number (which was on their system, and which I didn't know - we'd used my DSL number as the reference). I told them it was on their system. They responded that they couldn't issue me a credit because the trouble ticket is still open. Mind you, this is three days after service has been restored. They told me to contact them within 15 days of the ticket being closed. Like I can tell when those morons get around to closing the ticket??? I reiterate - NEVER use these guys. They're pathetic, dishonest and inept... a trifecta of scuminess no one should ever have to bear. Oh, and throughout this entire experience, they've been billing me at full rates. You can't reach their billing department by phone. Ever. They don't answer e-mail. They don't respond to messages. In short, they suck. Anyone considering Telocity/DirectTV service should stop now, and find another provider. member for 20.8 years, 3 visits, last login: 18.8 years ago updated 18.8 years ago
 | |
This has all been fixed...What you are experiencing is not reality. There are no problems with Telocity. It's their vendors, the telcos, ilecs, customers, bad luck, no luck at all, etc., etc. You may think Telocity has internal problems, but believe me, they are nearly flawless when operating in a vacuum. If they just didn't have to interact with the rest of the screwed up world... | |
|  |  | System |
Anon
2001-Jul-14 12:16 am
Re: This has all been fixed...Wow, what clever repartee! The logic and wisdom of your statement should have cooperate management bolting the doors and turning out the lights any minute now. All that is missing is Jame_20's grammatical expertise. | |
|  |  |  JoeTame join:2001-03-13 Wood Ridge, NJ |
Re: This has all been fixed...quote: cooperate management bolting the doors and turning out the lights any minute now
Don't worry about it, I'm sure you'd be able to find a new job real quick when they do. Possibly at your neighborhood McDonald's. | |
|
 |  | |
to cblakeman0
I have to agree with you! My Telocity works great! They just had bad lucks. | |
|  |  | |
to cblakeman0
What a joke of a statement. If Telocity were straight with customers, they would respond with accurate information to their customers, indicating why each (frequent) issue was occurring. If there is a third party to blame, then tell me why, and at least give me an opportunity to deal with it myself. But no, they make up a continuous stream of bullshit. Flawless in a vacuum, hahahah. You should develop an economic defense of Communism based on that logic. And I don't mean socialism, of which I am a fan. | |
|  |  |  JoeTame join:2001-03-13 Wood Ridge, NJ |
JoeTame
Member
2001-Jul-17 10:48 am
Re: This has all been fixed...quote: What a joke of a statement
CBLAKEMAN is being sarcastic in response to Telocity lackey's who blame everything on everyone else including the Telco's and last mile carriers. | |
|  |  |  |  | |
Re: This has all been fixed...Thanks, Joe. I was afraid I was losing my own sense of humor...:) | |
|
 ·Frontier Communi..
|
Ehh..Had similar problems, that including a recent week long outage. This allegedly was Verizon's fault, and that they were working on it. I do agree with you. The dude at billing had the nerve to tell me that when service was restored, and my trouble ticket was closed, then he would be able to credit me. Well.. Haven't seen a credit till this day, even though they haven't charged my credit card yet, I repeat YET. They are inept. I have two phone lines at home, Telocity service being on the second one. First one they also had, until they decided to drop my service. Don't really care to explain, it's a very long story. Nevertheless this was a year ago. I recently tried to get service from a different provider on that same line, and guess what.. Telocity still had the line captive!! Now I gotta hope they actually contacted Verizon to release that line. So yep, I know the pains of dealing with them. I have noticed though, that if you call them during the morning hours on weekdays, typically from 9 to 11a EST, hold times for tech support aren't that bad. Now billing is a different story, always averaging hold times of 10 min to a half hour. Oh well.. We'll see what happens. | |
|  |  | |
violent
Anon
2001-Jul-16 3:53 pm
Re: Ehh..Greetings,
I also subcribed for directv dsl and just to mention.. Direct Tv DSL DOES SUck!! i tried calling them up to cancel cause i keeped on getting d/c cause of outages and they said they will send me an airbill in 2 weeks to send the modem back.. so i said ok.. I WAITED 3 weeks!!... on the third week i read a paper that was on the box that said if i dont return it in 30 days they were going to charge me $500.00. so i freaked and called them up everyday.. and still no airbill.. so i finally asked for the manager and he said he'll get a gateway crew to call me and tell me the info in returning it.. and i asked are they going to charge me for haveing it another week incase they dont call me.. He SAID NO!. week passed no call....... BUT!! My credit card bill came in.. with a 500.00 Charge... then i went pyscho and called the corporate number on my home phone which is long distance since i live in texas.... I CALLED IT UP and talked the leader of .. i guess the Crew or something... he said hell get it straightin out .. so i said ok... finally the airbill came in after a month and a half.. So i returned it.. and sure enough when my next credit card bill came in.. they reinburst me 500.00 along with 150.00 gift certificate to CompUSA which is a store near here. So i was still mad.. AND I WOULD NEVER RECOMMEND DIRECTV DSL TO NO ONE!!!!!!!!! NEVER NEVER NEVER IN A MILLION YEARS!! DIRECTV DSL=EVIL!! so trust me.. dont get the service if you dont want lousy and stupid techs, getting billed for a modem!!
well thats my story,
Peace Out,
Violent | |
|
 | System |
Contact #'s for Billing Agents at DirecTV DSLList of all Billing Agents of DirecTV ext. All you need to do is dial 408-863 and then the ext.
2599 Amezcua, Marciano
2598 Antolini, Denise
2597Aragon,Clyde
2596 Bantum, Anita
2595 Bartkowski, Michael
2594 Brou, Marc
2593 Buckingham, Greg
2592 Fang, Yasmin
2591 Fernandez, Vanessa
2590 Guillory, Andre
2589 Hinojosa, Zynthia
2588 James, Christina
2587 Landry, Joe
2586 Rose, Justice
2585 Sanchez, Juan
2584 Singh, Santokh
2583 Siverston, Tim
2582 Smith, Shawn
2581 Solis, Jose
2580 Weston, Dawn
8571 Jette, Nicole ( Manager )
3991 Busto, Peter ( Team Lead )
8562 Madriz, Gloria ( Team Lead ) | |
|  |  | |
TelocityMustDie
Anon
2001-Jul-16 8:52 pm
Re: Contact #'s for Billing Agents at DirecTV DSLGreat ............
We can now identify this inept unit by names. I'm sure they are really proud of the job they're doing. | |
|
 | |
who you're REALLY speaking to when calling... | |
|  Galford Premium Member join:2001-02-24 Kingstree, SC |
Galford
Premium Member
2001-Jul-16 3:39 pm
Yes someone else does their dirty work for thenSo does Covad, The Bells, and etc, it wouldn't be cost effective it they did it them selves. Dealing with the middle man can be a pain in the ball sometimes.. | |
|  | |
dafreem
Anon
2001-Jul-16 10:20 pm
DirectvInternet is okayI ordered directvinternet on 6/18/2001. I received my gateway 6/29/2001 and USB setup was simple. The only complaint I can make is that when changing connection from USB to Ethernet it took me 1 hr to get a technician on a friday night about 10:00 pm eastern time. I spent 10 minutes on the phone with the technician and my system was active under ethernet. So far I'm pretty happy with directvinternet | |
|  jdir join:2001-05-04 Santa Clara, CA |
jdir
Member
2001-Jul-17 1:30 am
gee, maybe someone can post Telocity salespersonYeah, please post Telocity salesperson telephone #. That way, next time I talk to customer service I can reference his/her name along with their extension. Or maybe even conference them in and ask those nasty questions like "why the heck do your sales persoon promise one thing, and tech support deny" | |
|  |  | |
Re: gee, maybe someone can post Telocity salespersonRemember, sales and tech support are two different animals. Sales is there to do just that: Make a "sale". They are notorious for telling you what you want to hear so long as they close the deal... And tech support always ends up sweeping up behind them. Thank the commission pay structure for that. | |
|
 | |
Maybe I am wrong here, but....Isn't DirectTV DSL going away and didn't Telocity file chapter 11? | |
|  |  bmn? ? ?
join:2001-03-15 hiatus |
Re: Maybe I am wrong here, but....Yes and no. DirecTV purchased Telocity. DirecTV owned Telocity for about one to one and a half years and got pissed they were not raking in the cash... They got impatient and shut down their DirectvDSL service.
Funny thing is, had they stayed open for another six months to a year, profitability would have likely come as DirectvDSL was getting an excellent reputation for being a stable, reliable, fast and VERY user friendly ISP. They gave users static IPs and let you run web servers and mail servers from home. As word spread, more people were getting onboard. In fact, I knew of many people in the New Orleans area who were getting ready to sign up with them just before they closed down.
Oh well, but that, alas, is the brief version of the DirectvDSL drama. | |
|
 | |
- Location: Fresno, Fresno, CA, USA
- Cost Contract price not specified.
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
1.5 Down /128 UP Bryan member for 19.7 years, 672 visits, last login: 17.5 years ago updated 18.8 years ago
- Location: San Jose, Santa Clara, CA, USA
- Cost: $49 per month (12 month contract)
SBC- CLEC party: SBC
Constant connection, very little downtime Customer serivice, speeds are only middle of the road Decent speeds, avereage price. Shop around before you decide
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
SBC dsl is ok. I have not upgraded to the Yahoo package yet. I rarely use my sbcglobal email, so no complaints there. as far as up time, i've been up for as long as i can rememeber. had a few latency problems here and there, some routing issues, but otherwise they are pretty good member for 21.2 years, 203 visits, last login: 17.6 years ago updated 18.8 years ago

|
U R lucky son of a gunU R really lucky that u got hooked up in 16 days. It took them 3 1/2 months to hook me up. I am also living in san jose. I waited forever, even my apt complex is only two years old all new line, still...But now I got hooked up my line connec. is good. I get 1107 dn and 97 up. I am happy now. what speeds do u get? good luck. read my review.... [text was edited by author 2001-05-24 13:44:47] | |
|  jrnjba join:2001-05-19 San Jose, CA |
jrnjba
Member
2001-May-24 11:51 pm
I was a lucky one too once PACBELL did thier jobFunny how many people have so much bad to say about Telocity I was up and running in less than 2 weeks after waiting 1 year for PACBELL to wire my street into the new CO that is less than 1 mile from my home. I get 1,300 KBPS down and right around 100 down I have also been happy seems others here got on earlier and lived the horror but I to am very happy with Telocity. I have checked my speed here at dslreports many time and its always been right up there. I would also recomend them | |
|  | System |
Anon
2001-May-25 12:31 am
Hope you read the your service aggreement!I proably sound like a broken record? ButI can't sress enough how important this will be to you in the future! You will Thank me one day, Believe me! | |
|  | |
SERVICE AGREEMENTListen to direct_insider - read your service agreement. | |
|  |  | System |
Re: SERVICE AGREEMENTWhat about it? | |
|  |  |  | |
Re: SERVICE AGREEMENTTelocity's "no contract" marketing isn't as liberal or as non-committal as it sounds. Lot's of quid-pro-quos that make it very difficult to get out cleanly. | |
|
 | |
foobar
Anon
2001-May-30 1:48 pm
gave up on telocityTry to talk to the billing department min. 1 hour hold time! They will hang up on you if your in the queue if its past 6pm. I had to call billing to get my service connected (2 calls) and disconnected (3 calls). Very disappointed. | |
|
 | |
- Location: Fort Lauderdale, Broward, FL, USA
- Cost: $49 per month
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
Defunct ISP as of Jan 2003. member for 22.7 years, 12734 visits, last login: a few minutes ago updated 18.8 years ago
 | |
Happy to hear itI was a little worried for you when I saw you wanted to switch services. Usually with a switch of ISPs, you could run into a lot of trouble. Glad to see everything worked out just fine. Truthfairy isn't going to like that. | |
|  |  graysonf MVM join:1999-07-16 Fort Lauderdale, FL |
Re: Happy to hear itIt was as painless as can be imagined. Not a single surprise. So long as the billing doesn't get hosed, I'm happy .
TruthFairy needs to get a life and find something else to do besides knocking ISPs. | |
|
 | System |
Why is Ping so high?I expected my ping to very low, but instead when I play online games like Quake 3 and Counterstrike, my ping times are high around 100-200. I didn't expect ping to be so high. I talked to others with ADSL and they had 30-50 ping. Anyone know how to improve it or what my be the problem? | |
|  |  | |
Re: Why is Ping so high?I suspect that the "problem" is that Telocity does not know how to design or administer a fast, robust network. People have been complaining about bad ping times, bad routing, and frequent outages with Telocity all along. It is only recently that dslreports has been besieged by glowing reviews of Telocity from people that are willing to settle for sub-standard service.
BTW, did everyone enjoy the long e-mail outage yesterday? I think it might have lasted as long as 8 hours. It has been reported that anyone who attempted to send mail to @telocity.com addresses during the outage recieved an error message back that stating "user unknown". Check out the newgroup telocity.general and telocity.support from the details. | |
|  |  |  emilf4 Premium Member join:2000-06-14 Alpharetta, GA |
emilf4
Premium Member
2000-Aug-6 4:31 pm
Re: Why is Ping so high?I have my line monitored by DslReports. Check out the information below from my last Weekly Report. It looks to me like Telocity does know how to design and administer a network. Atleast it seems like they're as good as or better than the rest of the lines being monitored. Five hops from Atlanta to the West Coast doesn't seem too bad to me.
HOW DO YOU COMPARE TO 890 OTHER BROADBAND LINES:
East West Quality Metric Coast Coast -------------- ----- ----- Average Latency : Excellent ok Number Hops : Excellent V.good Average Packet Loss : Excellent Excellent Latency Stability : Excellent V.good
With the limited HTML available I can't make the above look much better, but I'm sure everyone can read it anyway.
From East Coast ping averaged 46ms packet-loss averaged 0%, 5 hops away We measured your ping to your default gateway as 12ms From West Coast ping averaged 128ms packet-loss averaged 0%, 5 hops away We measured your ping to your default gateway as 12ms
...And yes, the mailserver was down yesterday. I don't know for how long and it is an inconvenience, but in my opinion nothing else. I have never had an ISP that didn't have some kind of downtime at one time or another. For me this was the first in about 3 months with Telocity - I can live with that.
Oh, and btw. if you didn't sign up with a contract you wont have a cancellation fee, so please, please, pleeeaaaaase cancel your service NOW and go bug someone else.
JuStTHuGin: Are the servers you are having problems with on the east or west coast? As you can see above pings for the west coast are generally higher than east coast - try to find a server close to you geographicly. | |
|  |  |  |  | |
free cluesI haven't heard what caused the outage. Maybe Monday will bring some more information. Watching Telocity is like getting a class in how not to run a network. Building bullet-proof redundant systems is not optional, it is essential for any large corporation. Mail needs to be up 24/7, but at the very least if the server fails and is rebuilt it should be taken offline until the account all the accounts are restored rather than be allowed return an "unknown user" error if another host attempts to send mail for a Telocity user while the account information unavailable. If you simply take the server offline the remote server will continue to attempt to deliver periodically.
As for your speed claims, I did some tests: Let's look at some traceroutes- I am 12 hops away from dslreports.com (the east coast test point)with 96ms ping times at the moment. I am 15 hops from dslreports.megapath.net (west coast test point) with 169ms ping times. The west coast results are what I would expect with a 56k dialup line on a fast network, like a UUnet dialup.
From Boston I am 10 hops away from Telocity's own mail servers, with average pings of 280ms. Same with news.telocity.com.
Nice ping times if you have a dial-up line, or ISDN, but not exactly what I expect from something sold as broadband. | |
|  |  |  |  |  Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL |
Hayward0
Premium Member
2000-Aug-9 6:11 am
Re: free cluesHeck TF All the way from the southern most point in the US (about 1800 miles from DSLreports server) I am at ~50ms and 140ms to the west How much of your pings are first hop? About 12ms for me. (to the gateway IP, NOT the static IP that was 1ms and meaningless as it is computer to modem) | |
|  |  |  |  |  | Hayward0 |
to truthfairy
By the way if you had checked the customer care part of the Telocity Connection site, you'd have seen the mail outage was scheduled upgrading. Unfortunate that it bounced mail as "unknown user" rather than just not deliverable at this time. Of course you want them to improve, and then bitch when they try to. There truly is no pleasing you. So why haven't you left Telocity??? Don't wanna pay the mega bucks for your beloved Megapath? Or are you just secretly a masocist?? | |
|
 |  | System |
to Anon
Anon
2000-Aug-6 3:06 pm
to Anon
It could just be the server. when i played TFC, the ping for my 56K varied from 200-750. | |
|
 | |
- Location: Lake Worth, Palm Beach, FL, USA
- Cost: $49 per month (12 month contract)
- Install: about 10 days
BellSouth Great Speed!, Static IP, Friendliness of DirectvDSL Staff The Upload speed jumps around but still is pretty good Great DSL Service for the money!
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
DirectvDSL has been great! I had one problem with my speeds on the first day so they sent a technician over right away the next morning. DSL was ready with equipment in less time then DTVDSL said it would happen. the Directv gateway (modem) is stable and no connection losses. I had 480 kbps download and 99 upload. After I tweaked with DrTCP my download speed jumped to 1.0 mbps and 170 kbps upload. The tech support wait time is most of the time great only once that I had to wait 20 minutes on hold. I get all great service being over 20k from the CO! I live right at the end of the DSL line in my area. I must say if your telco is bellsouth dont go with bellsouth DSL go with Directv DSL today! Thumbs UP! to Directv -------------------------------------------------------------------- UPDATE!!!! WELL SINCE DIRECTV DSL LEFT ME I STILL CANT GET ANY OTHER ISP TO GIVE ME SERVICE. I DON'T KNOW WHY!!!!!! member for 20.3 years, 2075 visits, last login: 8.3 years ago updated 18.9 years ago
 schyfe join:2002-01-08 West Palm Beach, FL |
schyfe
Member
2002-Mar-4 9:19 pm
20K? Damn your lucky!!!I live in downtown West Palm, right near the mall. First I got scammed by the sales rep b/c he told me i was only 9,000ft from the telco. After i hook up the service i noticed my speeds didnt go past 500kbps even after tweaks. After talking to advance tech support they tell me that im actually 18,000ft from the telco and i should be happy with the service that I'm getting. I always thought that I wasn't getting to hold truth. If it is possible could you verify that you are indeed 20k from the telco. If you are, then i'm gonna have a good word with Directv DSL and get my damn service right.
P.S If you are actually 20k from the telco, please email me at schyfe@directvinternet.com | |
|  |  Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL
|
Hayward0
Premium Member
2002-Mar-5 12:21 am
Re: 20K? Damn your lucky!!! AT 20K they are most likely the near side of a remote terminal, whereas you at 18K, are probably hanging on the edge of the CO.
Qualification databases are "guides" not "bibles" unless previously tested physically, the line lengths are based on physical distance mostly. With bridge taps, rewired neighborhoods, or just plain physical line condition, etc... the actual distance can vary considerably... it is the electrical distance (line losses) that counts! | |
|  |  |  schyfe join:2002-01-08 West Palm Beach, FL |
schyfe
Member
2002-Mar-5 2:42 pm
Re: 20K? Damn your lucky!!!I get it, so if I were lucky enough to be closer to the remote terminal, rather than the CO, then my speeds would be considerably faster right? | |
|  |  |  |  Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL |
Hayward0
Premium Member
2002-Mar-5 3:26 pm
Re: 20K? Damn your lucky!!! Well not really as it is a sequential chain type thing... so you would have to be the other side of where the RT coverage begins. (at the edge of the CO coverage area) A RT is basically a mini CO, DSLAM wise, that is then fiber relayed back to the main CO and on to the net. | |
|
 madito join:2001-11-09 Walnut Creek, CA |
madito
Member
2002-Mar-4 10:22 pm
DIRECT TV DSL IS A GODDAMN NIGHTMAREive had problems with direct tv dsl for over 2 months now. they have given me every excuse in the book and have done nothing to solve it. there are major packet loss issues with their routers and the network engineers dont seem to think that there is anything wrong. belive me, there is something wrong. please if you are considering direcet tv dsl, think again. ive been the victim of a scam, oh to top it all off the billing departmen has made all kinds of mistakes and even billed me twice for the same month. they also raised my rate without even telling me. that was cute. if you are wondering why i havent switched its because there is no cable servive avalible to the 8 houses on my street. btw.. every other house in my neighborhood can get cable except my street. how stupid is that. to sum it all up let me just say this... DIRECT TV DSL IS A WASTE OF YOUR MONEY YOU WOULD BE BETTER OFF SPENDING THE MONEY ON ANTHING OTHER THAN THEIR SERVICE. GIVE YOUR 50 BUCKS TO CHARITY. STAY AWAY FROM DIRECT TV DSL. THEY MIGHT BE FRIENDLY, BUT THAT DOESNT MAKE UP FOR THE QUALITY OF THE CONNECTION | |
|  |  Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL
|
Hayward0
Premium Member
2002-Mar-5 12:08 am
Re: DIRECT TV DSL IS A GODDAMN NIGHTMARE WHAT ROUTERS??? Your local POP?... specific to your area or the network in general? (I'd bet POP)
Personally I have had 2 years of near flawless service (over all 99% or better) Occasional POP PL problems but usually corrected within 24 hrs and most often not debilitating just slowing.
As to the double billing, were both the full amount?... because in the switch over to DTV, the billing dates were shifted for some reason... therefore I too was billed twice in one month BUT one was prorated for the 2 week shift in billing date.
I know of no one on Bell South that has had much better luck and a few worse.
All broadband quality DSL or Cable is very much dependent on where you are and rarely applies nation wide. (Especially with cable which can vary greatly town to town with the same provider but different physical systems) | |
|  |  |  madito join:2001-11-09 Walnut Creek, CA |
madito
Member
2002-Mar-6 3:16 am
Re: DIRECT TV DSL IS A GODDAMN NIGHTMAREITS ALL THEIR EQUIPMENT. I KNOW THIS FOR A FACT AND SO DO THEY. IM ON THE PHONE WITH THE TEC SUPPORT ALMOST EVERY NIGHT. IT SEEMS LIKE IM RUNNING ALL THE TESTS FOR THEM. APPARENTLY THEY DONT HAVE THE TIME TO DO IT THEMSELVES. YET ANOTHER DAY GOES BY AND I STILL HAVE PACKET LOSS. NOTHING DIFFERENT. DIRECT TV DSL IS THE REASON WHY THE REST OF MY HAIR IS FALLING OUT. IM REALLY F'IN PISSED! | |
|
 |  HomeLvr Premium Member join:2002-01-01 Atlanta, GA |
to madito
I didnt post just friendliness of staff if you see I posted great speeds. Also thats on directv dsls problem  Its your telcos god damn problem | |
|  |  |  madito join:2001-11-09 Walnut Creek, CA |
madito
Member
2002-Mar-6 3:20 am
Re: DIRECT TV DSL IS A GODDAMN NIGHTMAREIVE BEEN TALKING WITH THE SAME PERSON FOR WEEKS NOW. WE KNOW THE PROBLEM. ITS TRYING TO GET THEM TO DO SOMTHING ABOUT IT. THEY JUST DONT WANT TO TAKE THE TIME. ITS ALL THE NETWORK ENGINEERS. DAMN YOU... | |
|
 Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL |
Hayward0
Premium Member
2003-May-9 4:31 am
Well maybequote:
UPDATE!!!! WELL SINCE DIRECTV DSL LEFT ME I STILL CANT GET ANY OTHER ISP TO GIVE ME SERVICE. I DON'T KNOW WHY!!!!!!
Possibly because Telocity/DTV would take on distances most ILEC's wouldn't.... for instance while it wasn't an issue with me at about 7000 ft... DTV was 18000 and Bell South (who provisioned them) was 15000 ft. | |
|
 | |
- Location: Milton, Santa Rosa, FL, USA
- Cost: $49 per month (12 month contract)
- Install: about 12 days
BellSouth- CLEC party: BellSouth
fast service, easy install, free equipment, no activation fee none so far directv dsl is running great so far!
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
so far directv dsl has been great with speeds of 1198/220 steadily and it only took about 10 minutes to setup and install the software.... later on i will be running CAT 5 straight from the phone box to the gateway to see what kinds of speed i might get.....so far i haven't had to talk with tech support b/c i haven't had ANY problems yet.....l8er ARGGGGGG lol dead isp.....be on megapath in another 3 or 4 days probaly lol....kets jus see how much downtime we have lol, lata MEGAPATH NOW!!! WOOT! member for 20.4 years, 2582 visits, last login: 77 days ago updated 18.9 years ago
- Location: Lake Zurich, Lake, IL, USA
- Cost: $49 per month
Ameritech- CLEC party: Ameritech
Finally Up and Running... Better D/L Speeds than Before Started out Rhythms/Telocity Customer with better service options than now. Happy with the switch, miss the upload speeds, PPPoE pretty transparent.
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
|
I started out with Rhythms/Telocity and was happy with my SDSL 384/384. First, Telocity was bought by DirecTV DSL, then Rhythms went belly-up. After a lot of confusion and a lot of worrying, I was provisioned through Ameritech and up and running with DirecTV DSL. My speeds now are twice what they were with Rythms, but I was all ready to start to build my own server to play around with and now, with my 128K U/L, I guess I'm going to pass on it. I was a little upset with the fact I was losing SDSL, Direct Connection (non-PPPoE), and they were still charging the same amount, but I guess I can't complain. I'm not one of these people who think inexpensive bandwidth is a consitiutional right. It's out there, if you want it, pay for it. If you want a nice car, or nice house, you pay for the ammenities. And they DID let me keep my Static IP! Overall, I'm happy with the way DirecTV handled the switch. Their support staff leaves a little to be desired, but luckily, I don't have to call them very often. My DirecTV DSL Wishlist: 1. Faster U/L 2. Network Status on the Web 3. Billing on the Web member for 21 years, 143 visits, last login: 5.4 years ago updated 19 years ago
 Hayward0 K A R - 1 2 0 C Premium Member join:2000-07-13 Key West, FL |
Hayward0
Premium Member
2001-Sep-25 12:07 am
UL Speed Unfortunately that and speed period is up to Ameritech, not DTVB. They just sell whatever the ILEC's base rate residential service is.
There it is 768/128, many areas it is 1500/128, and here in Bell So. territory it is 1500/256.
So for faster speed you really need to go after the provider, not the ISP. | |
|
 | |
|